In the late 1940s, entrepreneurs using simple antennas and Army-surplus coaxial cable created the country’s first cable television systems and revolutionized the way Americans watched TV. More than 60 years later, Time Warner Cable (TWC), the second largest cable provider, owns and manages advanced, well-clustered cable systems throughout the United States.
Security System Overview
Time Warner uses SMC equipment and technology. SMC Networks (equipment provider) is the only vendor to service 12 of the top 14 multi-service operators (MSOs) in North America including Comcast, Time Warner Cable, and Rogers. The Time Warner home security system includes the SMC Ruby RB5701-Z touchscreen which is the central device that controls the entire home security and automation platform. The touchscreen includes ethernet, WI-FI and GSM/GPRS communication channels by default. In addition to the touchscreen, the Ruby family includes the SMCMT03-Z infrared motion sensor. The SMCMT03-Z Motion Sensor is highly sensitive to moving infrared sources. It features superior immunity to RFI, vibration, static electricity, temperature changes, and other false alarm sources.
Potential customers are subject to soft credit checks that will qualify them for free equipment and $99 installations. Time Warner also offers discounted prices on their surveillance cameras and other technologies to sweeten the deal.
The Time Warner provides the most recent intelligent security system that offers a remote surveillance of homes throughout the day and the night. It is a I-managed cable controlled organization getting support from Kleiner Perkins Caufield & Bayers. The company has over one hundred employers who meet its customer’s demands satisfactorily hence the reason for receiving the BBB accreditation.
Time Warner has established home security and monitoring for Cox, Swisscom-Europe, Comcast and Rogers- Canada among other homes. Most recently, Time Warner opened its services in Kansas City in the bid to expand its services of ensuring security to its customers. Its service is also commonly termed as the Intelligence Home.
Time Warner makes use of technology by monitoring your home through several cameras that are connected to the internet and you can access them though the internet enabled machine, be it an I pad, a laptop, smart phone or a tablet. This can be done using any internet-linked device. At the same time, you can also control the thermostats, carbon dioxide and lighting- for example switching lights on- in your home while miles away from home.
Few customers have complained about Time Warner’s unclear advertising and bundling packages. Time Warner offers home security for $33.99 per month; however, customers must agree to an 18-month contract as well as signing up for Time Warner internet services. Essentially the advertised $33.99 per month almost doubles when considering internet service pricing.
There are concerns consumer should be aware of. Actual Time Warner Cable home security customers have experienced difficulties with the following:
- Customer service failing to resolve issues or help customer with concerns.
- Problems where the system and equipment is not set up correctly and it is hard to get it fixed once improperly installed.
- Complaints of Intelligent Home not functioning properly.
The Bottom Line
If you are an existing customer of Time Warner Cable the pressing question is, “Is it worth it to bundle the home security service into my existing contract or seek out a third-party home security provider?” It is definitely convenient to bundle the home security service from Time Warner Cable into your existing account; however, that convenience comes with a price tag. Time Warner Cable home security equipment and monitoring services are similarly priced to other professionally installed companies with similar contract lengths. If you’re looking for a professionally installed system we recommend Time Warner; however, if you’re looking for an affordable high quality home security solution we recommend self-installed, wireless home security systems from our top recommended companies that are far less expensive.
1. You Must be a Time Warner Cable Broadband Customer
(a) You must be an existing subscriber to Time Warner Cable’s High Speed Date (or HSD) Service, at the “standard” level or higher, to receive the IntelligentHome Service.
(b) If you stop receiving Time Warner Cable high-speed Internet service at the standard level or higher, or fail to maintain your high-speed Internet account in good standing and the service in good working order, we may suspend or terminate your IntelligentHome Service.
(c) We will include in our calculation of your aggregate monthly data usage the data that is sent to and received from your premises in connection with the IntelligentHome Service. As a result, if your HSD Service level has a Bandwidth Limit, data usage charges relating to the IntelligentHome Service may apply.
Why it’s important
In order to be eligible for a Time Warner home security system you must be an existing subscriber to their high speed internet service at the “standard” level or higher. If you have internet and then cancel it while a customer of the home security section they may terminate your security agreement. If having a home security system causes data levels to exceed your data limit then they might charge you extra.
5. Your Responsibilities Regarding the IntelligentHome Equipment
(a) The Time Warner Cable Equipment belongs to us and must be returned to us if you cease to receive the IntelligentHome Service for any reason.
(g) Time Warner Cable will not test or inspect any fire alarm system other than a fire alarm system that we install. You are responsible for determining whether your non-TWC fire alarm system complies with applicable building code and fire protection requirements in your area, and for ensuring that any such system is working properly.
(h) You are responsible for determining the IntelligentHome Service and Equipment that best meet your needs. You are not relying on our skill or judgment in making this determination and we cannot accept any responsibility for your choices.
(i) You will notify us of any problems with the IntelligentHome Service and Equipment as promptly as possible.
Why it’s important
The equipment installed in a new customer’s house is leased equipment and belongs to Time Warner. All testing on the equipment is the responsibility of the home owner. If there is a problem with the system it is the responsibility of the home to notice the company.
7. Our Services are Not Guaranteed and Our Liability is Limited
(a) We operate the IntelligentHome Service, which is electrically powered, over our broadband network. If, for any reason, the Equipment or any portion of our cable system is unable to carry broadband communications (for example, due to power or equipment problems) or if your home or area experiences power or equipment problems, the IntelligentHome Service may not work correctly or may not work at all.
Why it’s important
If the equipment or any part of the system is hindered by limited network or internet services the home security system my not function at full capacity.
8. You are Agreeing to Limit Your Legal Rights
(a) You waive (in other words, give up) the right to commence any proceeding against TWC if the relevant events occurred more than one year earlier. This waiver is not enforceable, and the normal statute of limitations in your area will apply, if you notified TWC in writing of the events giving rise to the proceeding within one year of their occurrence.
(b) Under Section 15 of the Residential Services Subscriber Agreement, each of us agrees to submit certain Disputes to the American Arbitration Association for resolution under its Commercial Arbitration Rules or, by separate mutual agreement, to another arbitration institution. You may opt out of this arbitration provision. If you do so, neither you nor TWC can require the other to participate in an arbitration proceeding. To opt out, you must notify TWC in writing within 30 days of the date that you first became subject to this arbitration provision.
Why it’s important
If there is an event that requires legal attention, it must be brought against Time Warner within a year of the events occurrence. If it is past a year the customer then waives their right to bring action against Time Warner.
Customers of Time Warner have the option to package their internet, TV, or phone services together with a home automation package. The automation package is called “Intelligent Home” and includes many of the best home automation features available on the market today. From your smart phone, laptop or in-home touch screen you can arm or disarm your system, view live video from in-home cameras or even set your lights and thermostat to be just the way you like it. Included in the Intelligent Home automation package is the following:
- 24/7 monitoring protection
- Easy Installation (all wireless)
- Access on the go—arm and disarm your equipment from anywhere
- In-home cameras—can be monitored through any internet device
- Customizable settings through the Time Warner secure customer website
- Temperature control remotely
If a customer already has Time Warner services then they have the option to get the Intelligent Home for $33.99/month. Also, there is also an internet promotional that offers installation for $99 and comes with an 18 month contract. This is currently one of the best deals on the market for home automation and one of the shortest contracts periods available.
The biggest downside to going with the Time Warner Intelligent Home is that you have to already be a Time Warner customer and have high-speed internet through them to get the package. Most other internet providers that bundle home security only ask that you maintain high-speed internet, however, Time Warner requires new customer to buy it through them. This could be problematic for new customers that are already in a multiyear contract with another cable or internet provider.
The Bottom Line
If you are already a Time Warner customer and are in the market for a home automation system then Intelligent Home would be an affordable and high-quality means of having remote access to your home devices. However, if you are not a current customer then it might be too big of a burden to switch your cable/phone/internet to Time Warner just for the home automation system. We suggest you discuss your options further with a Time Warner representative.