Best Home Security Companys

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#38

Home Security Team

Our Score
5.9
User Score
--

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We found that Home Security Team offers five different monitoring service plans from ADT. This company offers services in all fifty states, making it easy to find a local dealer to install your system from Home Security Team. We also found that Home Security Team’s website offers many different facts and statistics about crime and how to protect your home. Home Security Team is the online presence of Advanced Direct Security, LLC.

Security System Overview

The basic monitoring service includes the following products and features:

  • 1 Wireless Keypad & Control Panel with a battery backup and high-decibel alarm
  • 3 door or window sensors
  • 1 pet-immune motion sensor
  • ADT yard sign and window decals
  • 1 key fob
  • CellGuard, Two-Way Voice, Event History, Text and Email Notifications, and Web Portal Access (with higher level service systems)

The Good

We liked the fact that Home Security Team offers five different service levels. The Cell Guard is a great feature if you don’t have a landline attached to your home. There are also some great features available with ADT’s Pulse service package. These include web portal access, email and text notifications, remote arm/disarm, and event history. One client had a good testimony of the event history, allowing them to track when they turned their system on and off. This feature also helps determine when an incursion was made into the home.

The Bad

We thought that more than three door/window sensors should be included, since most dealers we reviewed offered up to eight of these sensors. We also wanted to see more advanced add-on features, including the flood sensor for the basement and glass break sensors.

Also, we felt like the price ranges for their systems were slightly on the high end, in comparison to other ADT dealers.

The Bottom Line

We recommend Home Security Team. Their parent company, Advanced Direct Security, has a good reputation with the BBB. The only concern we had was that CellGuard and 2-Way Voice come together available in their Total Plus service package. This system seemed to cost more than other dealers that carried packages that were similar to the Total Plus system.

Price

  • Basic-$36.99/month
  • Total-$42.99/month
  • Cellular-$44.99/month
  • Total Plus-$47.99/month
  • ADT Pulse-$53.99/month

Contract Length

There is a 36-month contract.

How long have they been an ADT dealer?

Home Security Team has been selling ADT systems since their incorporation in 2009.

Installation

There is a $99 installation fee.

Customer Support

We had some of our questions about their service packages answered. We had a hard time conveying that we wanted a system with both the 2-Way Voice and the CellGuard features. However, we found out towards the end of our phone call that both of these features were not available Total Plus package.

Service Packages

  • Basic-Basic Monitoring
  • Total-Basic Monitoring Plus Two-Way Voice
  • Cellular-Basic Monitoring Plus CellGuard (great for no landline)
  • Total Plus-Basic Monitoring Plus CellGuard and Two-Way Voice
  • ADT Pulse: Remote Arm/Disarm, Mobile Text and Email notifications, Event History, and Web Portal Access

Better Business Bureau

The BBB gives Home Security Team’s parent company, Advanced Direct Security, an A-. They don’t have an accreditation and the company’s short time in business lowered their score.

States Offered

All 50 states.

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Our Score
5.9
User Score
--
Rank this Company

Ratings Breakdown

Price

Basic monthly price
$36.99-$53.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
9/10

Contract Length

Total # of months
36 months

Cancellation Policy

Can you cancel contract?
6 months

Time in Business

Total # of years
5 years

A-

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
0

This Review is maintained by Chase Sagum

Review Last Updated: September 15, 2014

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Our Score
5.9
User Score
--
Rank this Company

Ratings Breakdown

Price

Basic monthly price
$36.99-$53.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
9/10

Contract Length

Total # of months
36 months

Cancellation Policy

Can you cancel contract?
6 months

Time in Business

Total # of years
5 years

A-

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
0
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378