In Seattle, an 18-year-old boy was pulled from his bed in his basement and was assaulted.
The intruders tried to cut off his limbs, he barley escaped with his life. This has brought on a lawsuit by his parents against Comcast for not delivering what their home security system said it would deliver.
A month earlier, Leena Rawat, the boys mother, purchased a home security system from Comcast and believed its functions would activate a motion detector in the basement window. But she claims the window was never armed with one.
The home was declared "intruder-proof", and so she is suing Comcast. She said that the motion detector was apparently turned off, but Comcast's contract absolves the company of all liability.
In a statement, Comcast said: "We want to take this opportunity to extend our sympathies to the Rawat family. However, after a review of our records, we are confident that our home security system functioned properly."
Home automation is a growing area for Comcast and other telecom companies seeking to encroach on territory carved out by ADT Security Systems. It's a $13 billion market, with Comcast emerging as an industry leader. The company offers features such as security, energy management, remote lighting and thermostat control through its Xfinity Home package.
Questions loom about Comcasts reliability and the companies' liability in the event that something goes wrong.