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#4
ackerman1-130x130

Ackerman Security Systems Monitoring

46-years in business

Our Score
6.9
User Score
4.0

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Our Score
6.9
User Score
4.0
Rank this Company

Ratings Breakdown

UL Listed

Is this company UL listed?
Yes

FM Certified

Is this company FM Certified?
Yes

A+

Time in Business

Total # of years
46-years

Redundant?

Redundant & Back Up locations
Yes

# Stations

How many?
1

Response Time

Seconds
45

Number of Reviews

User reviews here on BHSC
1

This Review is maintained by Chase Sagum

Review Last Updated: May 24, 2014

Company Awards / Certifications

  • There are no awards currently.
The locally owned and locally monitored alarm company, Ackerman Security Systems, has been selling Real Security – custom-designed security systems and a company-owned, local, state-of-the-art central monitoring station in the company’s Atlanta headquarters since 1967.

The Good

Ackerman Security Systems offers uninterrupted security service around the clock. You can rely on fast response times even in emergency situations when phone lines, electricity and communications may be compromised. Ackerman has received a Central Station Alarm Association Five Diamond Certification, meaning that all station operators are highly trained to coordinate with local emergency providers in facilitating seamless access to their services when you most need them. It also means that they have committed to a series of rigorous standards including random inspections, top customer service, continuing education for operators and reductions in false dispatches. Only a small percentage of central stations have received the FIve Diamond Certification, and Ackerman Security Systems is among them.

Ackerman is able to offer you alarm monitoring services for your home or business using your existing security system. They also offer low monthly rates, a free $500 insurance deductible program, and do not charge you to switch from your current provider. In addition to their standard central station services, they offer the ability to alert parents when their children are home, fire and medical emergency monitoring services, and hostage or crisis situation access.

The Bad

Some customers note that they have encountered service issues when dealing with Ackerman such as a lack of response with technical issues and multiple false alarms. The most common complaint seems to be that contracts are automatically renewed without customer consent, and it is subsequently very difficult to be released from the contract. Ackerman does appear to take these customer service failures seriously and many of the public negative reviews receive responses from company representatives seeking to resolve complaints.

The Bottom Line

Ackerman Security Systems is a company to be trusted with your your or business security needs. They are able to provide services at a reasonable rate while maintaining an A+ BBB rating and conforming to the highest industry standards. Despite some negative customer experiences, Ackerman shows that they are committed to providing a competitive service and meeting the customer’s needs.

Ackerman Security Monitoring services the Georgia, Maryland, Virginia, and DC area. They are compatible with almost all security providers (including both home and commercial). Anytime your system sets off an alert, it is transferred to their central monitoring facility where trained operators take care of the alert from there. They will send emergency help to your home/office in a matter of seconds.

The benefits of using Ackerman Security Monitoring include:

  • $18.95/month
  • Free $500 Insurance Deductible Program
  • No Charge to Switch
  • Use Your Existing Equipment

Ackerman’s Security Monitoring centers are UL Certified and CSAA Five Diamond certified. Their advanced equipment and state-of-the-art facility provides you the peace of mind you need when protecting your home or office space with a security system.

In addition to providing monitoring services, Ackerman also provides:

  • Medical emergency monitoring
  • Fire monitoring
  • Duress/hostage situation
  • Latch key alerts
  • Radio back-up monitoring (if phone lines are down, cut, or by storm, etc.)

ACKERMAN SECURITY is committed to protecting your privacy. That is why we have adopted this Privacy Policy. This Privacy Policy is intended to describe how your personal information is processed and used, and we will make every effort to ensure that our activities keep within the spirit of this Privacy Policy. Please note that by visiting and using wildcatauto.com, you are accepting the practices described in this Privacy Policy.

What Information is ACKERMAN SECURITY gathering about its visitors and how is it being used? Every computer connected to the Internet is provided with a domain name (e.g. earthlink.net) and an IP Address (e.g. 192.164.13.145). When a visitor requests a page from within the ACKERMAN SECURITY website, our Web Servers automatically identify and log the HTTP request that is made to our Web Server. This information reveals nothing personal about you. In fact, the only information that we automatically gather and log is as follows:

  • The IP Address of the Site that may have referred you.
  • Your IP Address
  • The Web Page that you may have linked to us from, if any.
  • The Product Identifier for Version and Make of Browser (e.g. Internet Explorer 4.5)
  • The Operating System platform that you may be running (e.g. Macintosh or Windows)
  • Search Words or Terms that are passed from a Search Engine (e.g. Google, Yahoo, or Lycos)

There is absolutely nothing special about the information just described, and the practice of collecting this data has been generally standardized by virtually every Web Server on the Internet today.

The purpose for this information is actually two-fold. One, ACKERMAN SECURITY has found it advantageous to examine visitor traffic in its aggregate, so that we can ensure maximum compatibility for the various Browsers and Operating Systems that visit our site. Additionally, as any business should attest, it is our desire to generate greater amounts of visitor traffic. By analyzing visitation patterns, referring URLs and Search Engine terms, we can strategically enhance our exposure on the Internet.

What to know:

When visiting Ackerman Security’s website, there is some information that is collected and kept and referral information that is analyzed. Basically, domain information is collected whenever you visit the site.

What about Cookies?

Cookies are small pieces of data that are transferred to your computer’s hard drive through your Web browser from our Web Server. A cookie cannot read data from your hard disk or read cookie files that may have been created from other sites. The ACKERMAN SECURITY website utilizes cookies as a means of providing personalization features to our visitors. For example, we utilize cookies to remember settings (background music selections, wallpapers preferences, etc.) that you may have made at our website.

You can choose whether to accept cookies by changing the settings of your browser. Typically, by accessing the browser’s help feature you can obtain information on how to prevent your browser from accepting all cookies or to notify you when a cookie is being sent. If you choose not to accept these cookies, your experience at our website and other websites may be diminished and some features may not work as intended.

What to know:

It is important to note that when you visit Ackerman’s site, you agree to accepting cookies that are transferred to your computer’s hard drive through your web browser from the server.

What other information does ACKERMAN SECURITY request?

We may also request your e-mail address or mailing address for the purposes of conducting a survey, adding you to our mailing list, or by your request to have someone contact you for additional information. Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We maintain a strict “No Spam” policy that means we do not intend to sell, rent, or otherwise give your e-mail address to a third-party, without your consent.

In addition, ACKERMAN SECURITY will not send you e-mail that you have not agreed to receive. If you are a member of our Mailing List, you will be contacted with announcements, news, portfolio additions, and new products or services. You have the option of “Unsubscribing” from our Mailing List at any time, thereby disabling any further such e-mail communication from being sent to you. If you wish to have specific communications with a member of the ACKERMAN SECURITY staff, you will be required to provide specific information that will be routed to the appropriate contact within ACKERMAN SECURITY.

What to know:

Ackerman Security can request your email to add you to their mailing list, but they will not send you email that you to not give permission for. You can simply unsubscribe once receiving the first contact email.

What information does ACKERMAN SECURITY collect when I purchase something?

If you purchase something, such as a T-Shirt, we need to obtain the appropriate information in order to complete the transaction. Depending upon the method of payment that you select and your location, the required information may vary. However, generally speaking we will need:

  • Your Name
  • Billing Address (for Credit Card Orders)
  • Shipping Address
  • E-Mail Address
  • Phone Number
  • Credit Card Number (for Credit Card Orders)
  • Expiration Date (for Credit Card Orders)

We use shopping cart features that safeguard this information by using industry standard SSL (Secure Sockets Layer) encrypted servers. SSL encodes the information transferred between you and the server, rendering it unreadable to anyone trying to intercept the information.

Will ACKERMAN SECURITY disclose the information collected to Third Parties?

ACKERMAN SECURITY will disclose your personal information or any of its log file information when required by law or in the good-faith belief that such actions are necessary to:

  • Conform to the edicts of the law or comply with a legal process served on ACKERMAN SECURITY.
  • Protect and defend the rights or property of ACKERMAN SECURITY, or visitors of ACKERMAN SECURITY.
  • Identify persons who may be violating the law, the legal notice, or the rights of third parties.
  • Cooperate with the investigations of purported unlawful activities.

ACKERMAN SECURITY uses reasonable precautions to keep the information disclosed to us secure. ACKERMAN SECURITY reserves the right to transfer information in connection with the sale of all or part of ACKERMAN SECURITY capital stock or assets to any third party. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information. ACKERMAN SECURITY also provides “links” to a wide variety of other web sites on the Internet. We are not responsible for their Privacy Policies or how those web sites manage information about their users. We strongly urge you to check with those web sites to determine their privacy policy.

Any changes to this Privacy Policy will be posted on this page so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it.

What to know:

Ackerman Security will give away your information to a third-party when required by law.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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1 Comment

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  1. User Score
    4
    January 23rd, 2015 Atlanta, GA
    0 people found this review helpful!
    The monitoring service is ok but the customer service is really bad. I have actually tried to call to enhance the service but everytime they tell me soeone will call me to set up an appointment. After 2 months of repeated requests and waiting for an appointment, when I wanted to cancel they said my contract just renewed 15 days ago and I cannot cancel now. All this after I have been a customer for 5 years.
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Our Score
6.9
User Score
4.0
Rank this Company

Ratings Breakdown

UL Listed

Is this company UL listed?
Yes

FM Certified

Is this company FM Certified?
Yes

A+

Time in Business

Total # of years
46-years

Redundant?

Redundant & Back Up locations
Yes

# Stations

How many?
1

Response Time

Seconds
45

Number of Reviews

User reviews here on BHSC
1
Our Score
7.6
User Score
8.3
Rank this Company

Ratings Breakdown

UL Listed

Is this company UL listed?
Yes

FM Certified

Is this company FM Certified?
Yes

A+

Time in Business

Total # of years
41-years

Redundant?

Redundant & Back Up locations
Yes

# Stations

How many?
1

Response Time

Seconds
15

Number of Reviews

User reviews here on BHSC
12