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Alarm Relay

$8.95 monthly monitoring

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UL Listed

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FM Certified

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User reviews here on BHSC

This Review is maintained by Jordan Zornes

Review Last Updated: May 24, 2014

Company Awards / Certifications

  • There are no awards currently.
For the past 10 years, Alarm Relay has been a UL Listed Central Station. In addition, they are a Better Business Bureau accredited organization with an “A” rating.

The Good

Their website is quite customer friendly and as a visitor you can easily navigate through to get the information that you need as well as get a good idea of what they can do for you and what to expect from them. Alarm Relay offers you with 24/7 alarm monitoring to ensure that you, your family and property is safe.

They provide you with email notifications, fire protections, cellular monitoring, door and window monitoring as well as cross monitoring using alarm systems and sprinkler systems.

This company is UL listed for the last ten years. It ensures the monitoring and installation of the appropriate alarm systems for your home and commercial properties. Their alarm monitoring is available at a low cost and with a BBB rating of A+ this company is quite reliable. They ensure to respond to alarms within very few seconds of the activation of the alarm.

They maintain a good relationship with their customers and even take into consideration customers’ inquiries and questions by giving them timely and relevant feedback. This keeps their customers loyal as they are well handled and their problems addressed. Their customer service is among the best and the staff is quite friendly to customers.

The Bad

There are people who have complained that the response to alarms by Alarm Relay is not as fast as they would have expected, though this is actually on a very small margin. These are just few problems with the service or product. This company has also experienced some collection / billing issues, sales, and advertising issues.

The Bottom Line

Alarm Relay is a highly reliable company that will ensure that you get a peace of mind knowing that you are safe and your property is safe too. Therefore, you have the assurance of added protection. If you are looking for an alarm monitoring company, Alarm Relay is one that you should try to contact, as they provide the best monitoring. They take swift action to identify what tripped the alarm and make sure to inform the relevant authorities.

Alarm Relay provides services to those who have a residential or commercial security system. Alarm Relay monitoring provides clients with the peace of mind they need to keep their families safe.

Alarm Relay provides quality personal assistance. All operators and personnel are trained and certified to carry out their tasks and ensure your home/business’ safety.

With Alarm Relay, clients will experience fast and accurate monitoring service every hour of the day, meaning Alarm Relay tries to avoid false and alarms and responds as soon as an emergency is detected.

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Benefits of Alarm Relay monitoring include:

  • Yearly payments
  • Monthly payments starting at $8.95
  • UL Certified
  • CSAA Certified
  • Trained and certified staff/operators
  • Fast response times
  • No middle marketer
  • Direct service
  • Advanced technology
  • “A” BBB Rating
  • Accredited with the BBB
  • In business since 1972

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Alarm Relay responds quickly and is compatible with most security systems. The monthly monitoring prices are extremely competitive and the service if effective.

This privacy notice discloses the privacy practices for This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

What to know:

You can trust that any information, whether personal or financial, will be protected and will not be sold or used by any third party. Alarm Relay understands that your information is both private and sensitive. The collected information will be used so Alarm Relay can get into touch with you, but clients may also decline communication from Alarm Relay.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

What to know:

You can retrieve any and all personal information upon canceling your contract from Alarm Relay.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (619)442-9595 or via email at [email protected]

What to know:

You can trust that the submitted personal information that your provide to set up services will be protected. Alarm Relay will have to collect some financial information (like credit card and banking information) will also be needed, but will be transferred in a secure fashion. Alarm Relay does provide an encryption to protect your personal and financial information.

Are there any inaccuracies in this review? We take accuracy very seriously and would love your feedback. Visit our Request Reconsideration page and send us your feedback today!


Leave Your Comment

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  1. User Score
    September 11th, 2015 San Francisco, CA
    0 people found this review helpful!
    I have used Alarm Relay for 10 years and their service is excellent. I have conducted multiple “false” alarms to make sure they respond quickly, and they did each time.
    Read More
  2. User Score
    January 29th, 2015 Vancouver, WA
    0 people found this review helpful!
    This company does a great job, and charges a reasonable price. They assisted me in setting up equipment I purchased after leaving the BIG alarm company. They always respond within seconds when an alarm is accidentally triggered, so I’m confident they’ll be there if it’s ever the real thing. I’ve used them in two houses, and referred them to friends who are just as satisfied. They’re great. I’m amazed at the quality alarm system you can install at a major cost savings.
    Read More
  3. User Score
    December 24th, 2014 Houston, TX
    0 people found this review helpful!
    Advised them of my system manufacturer/model, they sent a BAT which I installed. I own my system and thought the installer gave me the master/installer code but they did not, and the company had been sold to a major US alarm company which of course did not have the passcode. Alarm Relay (Jamie) spent a lot of time helping me try to pry the code out to no avail, we finally settled on monitoring the system as is. Later I managed to obtain the codes, Jamie walked me through the programming and verification process. Several appointments, very time consuming but he was very patient and knowledgeable. If their support is indicative of their monitoring these guys have me sold!
    Read More
  4. User Score
    November 7th, 2014 Jefferson, GA
    0 people found this review helpful!
    I have never had any issues with this company. Why would I want to toss 36 dollars a month out the window. When my alarm may get tripped once in my lifetime that is an actual emergency. With other companies you pay in 3 months what I pay for a whole year of service. Also quick response to my questions and concerns.
    Read More
  5. User Score
    October 28th, 2014
    2 people found this review helpful!
    Alarm Relay does NOT sell alarm systems, they just offer monitoring services to your already owned equipment so you must have your companies a little twisted. In that note.. I have been using their services for over two years now and they have been really great!!! Hope this helps.
    Read More
  6. User Score
    September 11th, 2014 Tucson, AZ
    0 people found this review helpful!
    My alarm has monitoring service but Alarm Relay has not been monitoring my home since they never call when alarm goes off. They should have a check for this monthly as how would one know until its to late or you happen to notice like me. I didn’t make it on time to turn off and received no call. Then there is no emergency troubleshooting for after hours. Very disappointed.
    Read More
  7. User Score
    September 6th, 2014 Manchester, KY
    0 people found this review helpful!
    Very good company! They helped me reprogram my alarm and everything!
    Read More
  8. User Score
    July 11th, 2014 San Diego, CA
    0 people found this review helpful!
    This company really cares about the customer. Blanche and Brian are amazing and a cut above. If you are looking for something other than ADT or others I personally recommend this company. Just as long as Alarm Relay continues to hire motivated employees and always focus on customer service. Mind you I purchased my own Honeywell Total Connect system. Fast response. I have dual internet and 4g cellular to contact dispatch. As quick as an alarm is tripped I am getting a phone call in less than 60 seconds.
    Read More
  9. User Score
    June 26th, 2014 Lake Placid, NY
    0 people found this review helpful!
    I think the folks are awesome. Every time I have had an accidental alarm go off I very promptly received a call. Without fail the representative was very polite, helpful, and professional. I’m also glad that the representative who calls is from the U.S., not oversees. The price is much lower than the competition. I’ve used the services for years and am very happy.
    Read More
  10. User Score
    May 27th, 2014 Houston, TX
    0 people found this review helpful!
    Hey guys I accidentally forgot to. Click rate button. This is the worst alarm company I’ve ever dealt with. They sent me 2 broken alarms that never worked and they dibble charged me. They didn’t want to admit they charged me twice. I had together really deep into it until I could prove it. They refunded me only for the extra charge. Now they are supposed to send me a third alarm but first I have to send back the first 2 broken ones. I have had such a headache with the service and so called “techs”. This alarm is trash. Completely worthless. This company is gonna take your money and have you on the phone for hours trouble shooting and then tell you they can’t seem to figure out why the alarm isn’t functioning. New to alarm systems? Beware of this scamming company. Just go with the recommended brands even if it cost a arm and a leg. It’s better to feel safe in your home knowing your alarm is functioning.
    Read More
  11. User Score
    January 20th, 2014 Livingston, TX
    0 people found this review helpful!
    I have alarm rely for four or five years I am very satisfied they are fast 99 percent of the time very good for a low cost service
    Read More
  12. User Score
    January 9th, 2014 West Bloomfield, MI
    0 people found this review helpful!
    I have used them for 4 years and have been very happy.
    Read More


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