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all_american_monitoring

All American Monitoring

38-years in business

Our Score
4.8
User Score
6.2

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Our Score
4.8
User Score
6.2
Rank this Company

Ratings Breakdown

UL Listed

Is this company UL listed?
Yes

FM Certified

Is this company FM Certified?
Yes

-

Time in Business

Total # of years
38-years

Redundant?

Redundant & Back Up locations
Yes

# Stations

How many?
1

Response Time

Seconds
10

Number of Reviews

User reviews here on BHSC
5

This Review is maintained by Chase Sagum

Review Last Updated: May 24, 2014

Company Awards / Certifications

  • There are no awards currently.
Located on 1375 N. East Avenue in Sarasota, Florida, All American Monitoring helps put consumer fears at ease by responding to alarms within seconds. The family owned business that started in 1973 is basically involved in alarm monitoring and alarm installation to protect homes and businesses 24/7.

The Good

All American Monitoring uses state-of-the-art equipment and has a UL Certified, CSAA 5 Diamond Central Monitoring Station to ensure a quick response in case of fire or intrusion. The most secure Central Station with thick 16-inch concrete walls, two 47 KW generators, 2,000 gallons of underground fuel and secure phone lines ensures fasted possible response to alarms. The use of their Dealer Access Module is free and allows control of accounts via a secured Internet connection. Use of Virtual Operator is also complimentary and lets users test new accounts at the job site. Dealers receive a daily notification about alarm activity via email. Central Station has two SIA-trained instructors while all the operators are CSAA certified.

There were no complaints filed with the BBB in the past 3 years and there are no cases filed against the company in any courts of law.

The Bad

The customer services is slow during morning hours.

The Bottom Line

Hiring the alarm monitoring services of All American Monitoring is highly recommended due to their low-cost contract fee and fast response times. They offer wholesale security and fire alarm monitoring at competitive prices to more than 1200 alarm dealers across the United States. The company is proud to serve all of the United States and Canada as a third party monitoring provider. Their monitoring services include digital transmission, long-range radio, cellular, IP transmission, remote video and listen-in/two-way voice. Dealers that sell and install burglar alarms, fire alarm systems and other security systems are highly encouraged to make use of their services for timely response to alarms.

All American Monitoring has a state-of-the-art wholesale monitoring service. The central monitoring center is UL certified complete with redundant digital alarm receivers to make sure all information is passed on correctly. This only takes a few seconds, which means help will be on the way almost immediately.

When an alarm is set off, the signal is sent to the monitoring center which is passed on to an operator who will handle your emergency quickly and efficiently to get you the help you need.

With All American Alarm, clients will enjoy all monitoring benefits as well as:

  • Redundant digital alarm receivers
  • Multiple Sur-Guard w/IP models
  • DMP
  • SilentKnight IP
  • AlarmNet
  • ITI
  • Reliable and capable of receiving all formats
  • MicroKey software
  • CSAA 5 Diamond Central Station
  • CSAA certified operators
  • Video monitoring
  • Dealer access module
  • Virtual operator
  • Dealer notification
  • Quality assurance

All American Monitoring has a full-staff, all of whom are trained and experienced. All accounts are password-secured where Internet connection is available. Operators will notify local authorities and continuously monitor the situation after an alarm is set off.

All American Monitoring uses the industry’s highest quality UL Certified redundant digital alarm receivers: Multiple Sur-Guard w/IP models, DMP, SilentKnight IP, AlarmNet and ITI. Reliable and capable of receiving all formats, these send signals to our highly trained Central Station operators who work with trusted UL Certified MicroKey software.

This combination ensures your customers’ alarm signals are handled promptly and efficiently.

Capable of receiving all formats, these receivers send signals to our UL Certified, CSAA 5 Diamond Central Station and CSAA certified operators who work with trusted Micro Key software to ensure your customers’ alarm signals are handled promptly and efficiently.

ALL AMERICAN MONITORING STAFF

At All American Monitoring we have a full staff of well-trained, well-paid, courteous alarm monitors. They are good at what they do, fast, and treat your customers as their own. With a low turnover rate at All American Monitoring, you can count on experienced, skilled, and courteous responses to your alarms and customers that you deserve.

DEALER ACCESS MODULE

Specifically designed with you in mind, add accounts, make updates or run reports – all from the convenience of your own computer. Our password-secured Internet connection is available 24/7.

TEXT MESSAGES AND E-MAILS

Sent free on all signals to your customers as part of our service for only $2.50 per account.

Texting of signals serves as an EVENT SIGNAL for Video Monitoring for your customers

VIDEO MONITORING

Please click on the Video Monitoring Link on the top navigation bar.

VIRTUAL OPERATOR

In an effort to improve efficiency, our Virtual Operator allows password access to your accounts. While in the field using our toll-free lines via an app provided by All American Monitoring on your Smartphone or from any touch-tone phone in the United States, you can place an account on or off test and retrieve signal history, without the need of an operator.

DEALER NOTIFICATION

Receive email notification of all alarm monitoring emergency signals every 24 hours, custom instant signal notification by email or text for specific conditions for all signals available – all at no additional charge!

TOTAL REDUNDANCY

All alarm monitoring customer information is securely stored in 4 live redundant and continuously updated file servers.

IP MONITORING

IP Monitoring available from our Sur-Guard System IV, DMP, Silent Knight and Alarmnet IP receivers, multiple protocols accepted.

QUALITY ASSURANCE

All our Central Station telephone lines are recorded to assure quality service.

DEALER SUPPORT

There are six knowledgeable dealer support representatives on duty to answer any question or problem you may have.

What to know:

Your information is safe and the monitoring is secure. All operators are well-trained and keep all information collected private.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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5 Comments

Leave Your Comment

    Sort By:

  1. User Score
    10
    August 20th, 2015
    0 people found this review helpful!
    We have used them for several years, they respond to alarms quickly, dealers support is great, if they are busy I always get a return call or email. Laura in dealer support is the best, very knowledgeable on software and anything else I need from them.
    Read More
  2. User Score
    0
    July 1st, 2015 Sarasota, FL
    0 people found this review helpful!
    The owner is money hungry, pretending to be a pillar of the local community, offering help to the less fortunate, then refusing to follow through as promised. Shame on him for leaving someone deaf after promising to pay for a hearing aid she cannot afford to pay for…likely leaving her jobless and unable to provide for the teenage daughters, after telling them he would do this for their single mother…all the while making millions for himself.
    Read More
  3. User Score
    1
    July 12th, 2014 Tampa, FL
    1 people found this review helpful!
    Phone calls take a long time before an operator answers, then you are placed on hold for a very long time. Dealer support never return your calls.Data entry sometimes input incorrect information on subscribers. Poor customer service. Monitoring rates for fire IP.cell is very costly to dealers.No tech support for technicians.
    Central Station are unable to download fire or security systems.
    Read More
  4. User Score
    10
    July 10th, 2014 Phoenix, AZ
    1 people found this review helpful!
    Been using them for 5 years, fast response time and very nice on the phone.
    Read More
  5. User Score
    10
    July 3rd, 2014 Walnut Creek, CA
    1 people found this review helpful!
    All American Monitoring has been Perfect for our Company for the past 13 years! We have had no problem and response times are amazing!
    Read More

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Our Score
4.8
User Score
6.2
Rank this Company

Ratings Breakdown

UL Listed

Is this company UL listed?
Yes

FM Certified

Is this company FM Certified?
Yes

-

Time in Business

Total # of years
38-years

Redundant?

Redundant & Back Up locations
Yes

# Stations

How many?
1

Response Time

Seconds
10

Number of Reviews

User reviews here on BHSC
5
Our Score
7.6
User Score
8.3
Rank this Company

Ratings Breakdown

UL Listed

Is this company UL listed?
Yes

FM Certified

Is this company FM Certified?
Yes

A+

Time in Business

Total # of years
41-years

Redundant?

Redundant & Back Up locations
Yes

# Stations

How many?
1

Response Time

Seconds
15

Number of Reviews

User reviews here on BHSC
12