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#7
cms

Criticom

35-years in business

Our Score
6.6
User Score
10.0

Visit Site

Our Score
6.6
User Score
10.0
Rank this Company

Ratings Breakdown

UL Listed

Is this company UL listed?
Yes

FM Certified

Is this company FM Certified?
Yes

-

Time in Business

Total # of years
35-years

Redundant?

Redundant & Back Up locations
Yes

# Stations

How many?
3

Response Time

Seconds
20

Number of Reviews

User reviews here on BHSC
1

This Review is maintained by Chase Sagum

Review Last Updated: May 24, 2014

Company Awards / Certifications

  • There are no awards currently.
Since 1978 CMS has been providing high quality monitoring nationwide. They are the largest wholesale monitoring company in the United States.

The Good

Criticom Monitoring Services, generally known as CMS, has an outstanding reputation in the security industry as one of the world’s largest, most reliable monitoring services. As industry leaders, they serve over 4000 alarm companies and the more than 900,000 customers those companies protect.

Criticom offers a comprehensive range of services that include fire and security response, PERS (Personal Emergency Response Systems) and medical response. CMS is partnered with highly respected companies all over the world to provide their customers and dealers with the most dedicated, comprehensive service packages on the market. Partnered with prestigious names such as IntelliNet, VoIPAlarm.com, Fire-Lite®, AlarmNet and Honeywell, the company offers everything from video surveillance to cell phone apps that allow parents to monitor when their children come home from school. Furthermore, they offer industrial, commercial and residential monitoring and are both UL listed and FM certified, as well as being a recognized member of the ESA (Electronic Security Association).

The Bad

The CMS website is clean and easy to navigate but is unfortunately rather skimpy on helpful information. This is due, in part, to the fact that they are not generally an Alarm company but a monitoring company, making their focus on engaging potential dealers rather than listing prices for individual consumers. CMS is also not accredited by the Better Business Bureau, although there are no records of any complaints being filed against them.

The Bottom Line

Ultimately, CMS as a company has existed in some form for the past 35-years. In that time they have earned a reputation for being an outstanding monitoring company. If you are looking for a monitoring company, interested in becoming a dealer of security systems or wish to ensure that your alarm company is using a monitoring company that is industry-recognized for excellence, CMS will not disappoint.

Criticom Monitoring Services offers security monitoring that is fast, accurate, and dependable. Each CMS employee undergoes training and certification after going through an intense background check. Even after passing the training and certification, CMS continues to train and work with their employees to keep their skills sharp. Security monitoring is offered for both residential and commercial buildings.

Residential:

  • Two-way voice
  • Signaling for burglary, fire, panic, hold-up
  • Low battery and A/C power failure

Commercial:

  • Environmental monitoring: temperature, power, water and gas level alerts
  • Communicator tests
  • Supervised open/close of building

CMS provides a virtual command center. This center is complete with an infrastructure that meets activity spikes. The resources and technology that come with the virtual command center include:

  • A highly trained staff
  • Three monitoring centers that are all UL listed and backed up by two generators
  • Connected monitoring centers
  • Sophisticated security monitoring technology (using AT&T, Avaya, UTC, Honeywell, and Verizon)
  • Virtual server environment using VMware
  • Caterpillar generators that provide backup power

Screen Shot 2014-05-14 at 12.00.10 PM

Remote video is also monitored for burglary verification purposes and storage retrieval. Burglary verification allows for CMS operators to actually look into a home or office building to verify the alarm and prevent false dispatches. Storage retrieval is what occurs when the CMS operators look through recordings stored on a DVR to see what happened to trigger an alarm.

Screen Shot 2014-05-14 at 12.05.14 PM

CMS is not an insurer of its customers, its customers’ customers or any other third party, or of the property thereof. CMS’ service fees are based solely on the deterrence and other value of services and the limited liability provided in the written contract between CMS and it’s customer, and are unrelated to the value of any person or property, or the likelihood, potential extent or severity of injury thereto, including death, bodily or personal injury, or any other injury, loss, damage or other consequence. Services may not always work as intended for various reasons, including a person’s negligence or other fault, and CMS cannot predict the potential amount, extent or severity of injury that may be incurred that may be due to the failure of services to work as intended. CMS makes no representation or warranty, including any implied warranty of merchantability or fitness for a particular purpose, in any marketing materials, including without limitation, this website, that any service shall avert or prevent occurrences or the consequences therefrom that a system or service is designed to detect or avert. CMS makes no representation or warranty beyond that expressly set forth in the written contract between CMS and its customer.

What to know:

Criticom Monitoring Services offers a basic private policy contract. Basically, CMS does not take responsibility as the insurer of their customers. All fees are determined by value of services and liability offered. CMS does not offer a warranty or any other services not agreed upon between CMS and the client.

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1 Comment

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  1. User Score
    10
    June 25th, 2015 Audubon, NJ
    1 people found this review helpful!
    CMS monitors the fire alarm systems for our condominium complex in waters edge condos ( 29 buildings )

    CMS alarm dispatchers are always very professional and very helpful and they always ask for the pass code which is reassuring that they are not giving any confidential information to just anyone who calls in seeking information on an account

    Keep up the great work Criticom !

    Sincerely , Michael Feret

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Our Score
6.6
User Score
10.0
Rank this Company

Ratings Breakdown

UL Listed

Is this company UL listed?
Yes

FM Certified

Is this company FM Certified?
Yes

-

Time in Business

Total # of years
35-years

Redundant?

Redundant & Back Up locations
Yes

# Stations

How many?
3

Response Time

Seconds
20

Number of Reviews

User reviews here on BHSC
1
Our Score
7.6
User Score
8.3
Rank this Company

Ratings Breakdown

UL Listed

Is this company UL listed?
Yes

FM Certified

Is this company FM Certified?
Yes

A+

Time in Business

Total # of years
41-years

Redundant?

Redundant & Back Up locations
Yes

# Stations

How many?
1

Response Time

Seconds
15

Number of Reviews

User reviews here on BHSC
12