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#11
hackett

Hackett Security

15 second avg response time

Our Score
6.3
User Score
--

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Our Score
6.3
User Score
--
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Ratings Breakdown

UL Listed

Is this company UL listed?
Yes

FM Certified

Is this company FM Certified?
Yes

A+

Time in Business

Total # of years
36-years

Redundant?

Redundant & Back Up locations
Yes

# Stations

How many?
5

Response Time

Seconds
15

Number of Reviews

User reviews here on BHSC
0

This Review is maintained by Chase Sagum

Review Last Updated: May 24, 2014

Company Awards / Certifications

  • There are no awards currently.
Having been in the industry for more than thirty years, Hackett Security have the expertise and experience that they use to become some of the best practical problem solvers. They maintain professional relationships with their customers since they have courteous, friendly, ethical and polite. Their customer service is therefore among the best.

The Good

Hackett Security’s website is easy to navigate through, thus being user friendly. Their services are available to their clients on a 24/7 basis to ensure that their clients get a peace mind in knowing that their property is protected no matter what time of day it is.

They are quite fast in their response to any tripping of the alarm and they always make sure to find out what caused the alarm to go off to inform the relevant authority on the matter. Their services are usually quite affordable, meaning that you get to have the best security monitoring without spending too much. You therefore get to save on money while using quality services. Making use of innovative surveillance and security technology ensures that there is creation of partnerships and that there is achievement of the security objectives for their clients. Use of the newest technology also increases the efficiency in their monitoring functions to ensure the delivery of quality and reliable service delivery.

The Bad

Their website has been found to lack a lot of content that visitors would like to know about them. In addition, there has been a complaint on the collection and billing issues. However, this complaint is already closed

The Bottom Line

It is clear that Hackett Security is quite reliable in their operations and that many customers have expressed their satisfaction due to the quality services they have received from them. Being a leading company in this industry, you need to consider making use of their services if you are not already using them. There is need to have access to quality services at highly affordable prices and a company such as this presents you with the best chance of doing just that.

Hackett Security is a certified and listed UL company. They are affiliated with some of the top home/commercial security providers in the country. Their monitoring detects all of the following emergencies: fires, burglary intrusions, video monitoring, and access control. Hackett Security does have high definition rendering systems, which allow them to integrate security into a monitoring service as well.

The monitoring services provided by Hackett Security provide 24/7 video monitoring. All alert signals are send to the Underwriters Laboratory, which is where the signal is assessed and proper action is taken. The response to emergencies happens in a matter of seconds, which means help is on the way as soon as the alert/signal is processed by the operator.

Detection and monitoring services include:

  • Wireless smoke detector
  • Wireless heat detector
  • Flood detector
  • Wireless motion detector
  • Glass break detector
  • Panic and outdoor sirens
  • Remote monitoring

Hackett Security Monitoring has their own central station (Underwriters Laboratories) which is based in St. Louis. This center is certified for UL 681, 2050, 365, and 827. Video monitoring is the key to Hackett Security’s success. Their cameras provide top of the line monitoring due to their:

  • Compact design
  • Stored footage
  • Monitor on any internet browser
  • DVR motion detection abilities
  • Configurable

Monitoring from Hackett Security allows for integration between CCTV and IP-based technologies.

Proposal Notations

  1. Any additional equipment and/or labor included during the installation of the above-described system will be billed to you on a “time and materials” basis. Our hourly labor rate for additional installation, Monday through Friday, 9am to 5pm, is $90.00.
  2. A contractor’s certificate of general liability insurance coverage can be supplied upon request. For any requirements, or request, to list an additional named insured, or to increase the limits of liability coverage above our current standard limits in effect, we require the addition of the related additional insurance premiums to this contract cost.
  3. Any shipping and handling charges incurred as an extra expense to deliver equipment or materials by use of independent transportation providers, or before Hackett Security Inc. scheduled project times, will be added to this contract cost.
  4. Customer to provide 120 VAC, data lines, telephone lines, permits, conduit, wire permits, junction boxes, where required.
  5. The proposal may be withdrawn by Hackett Security Inc., if not accepted with thirty (30) days.
  6. Payment Terms: Unless otherwise stated herein, a signed copy of this proposal/contract and one-half (50%) of the Contract Price, or a company purchase order is due with placement of the order. The balance is due upon delivery/completion.
  7. All work to be completed in a workmanlike manner according to specifications submitted, per standard practices. Any alteration or deviation from above specifications involving extra costs will become an extra charge over and above the amounts listed here. Customers are required to carry fire, property and other necessary insurance. Our workers are fully covered by Worker’s Compensation Insurance.

What to know:

Contract costs and installation are discussed in these terms. Pricing for installation/shipping services are highlighted, as well as contract costs and liability coverage.

Standard Proposal Contract

  1. Hackett Security, Inc., hereinafter known as the Contractor, hereby agrees to deliver, install, and test the parts and materials, included in the contract, at Customer’s premises listed as the “Job Location.”
  2. Provided that said parts and material have not been damaged or incorrectly used, and in the event that they fail to operate during the period of ninety (90) days from the date said items are delivered and installed, Contractor will repair or replace, at Contractor’s option, such inoperative items at no charge to the Customer. In addition, and where applicable, a one (1) year manufacturer’s equipment warranty, exclusive of contractor labor, is provided. THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS, EXCEPT AS STATED HEREIN.
  3. Contractor assumes no liability for any failure of said installation to operate except as provided in Paragraph 2 above.
  4. The Customer agrees that he/she/it is responsible for any charges, fees, or restrictions that the telephone company may enforce upon the use of any installation supplied by the Contractor or at any time in the future and the Customer agrees that he/she/it will not hold the Contractor liable in any respect in this matter.
  5. All surplus material and tools left on the job remain the property of the Contractor.
  6. Delay in performance by Contractor shall be excused in the event of labor strikes, acts of God, or any other reason beyond Contractor’s control. Time is not of the essence.
  7. Customer hereby warrants that he/she/it is the owner of the premises at the address indicated on the accompanying contract, or that Customer has been authorized by the owners of said premises to permit such installation at said “Job Location.”
  8. This contract is binding upon the Customer, its legal representatives, heirs, and assigns.
  9. Contractor may assign any or all of its rights, title, and interest in, to, and under this Agreement. In such event, the right of the assignee to received payment, as well as any other right of the assignee under this Agreement, shall not be subject to any defense, set-off, counterclaim, or recoupment which may arise out of any breach or any obligation of Contractor under this Agreement by reason of any other indebtedness or liability at any time owning by Contractor to Customer. Any of such obligations or liabilities of Contractor to Customer shall remain enforceable against Contractor only. Such assignment shall not relieve Contractor of any of its obligations hereunder, and shall not give rise to an assumption of such obligations by the assignee. On receipt of notice of such assignment, the Customer, subject to its rights hereunder, shall become the pledge holder for and on behalf of the assignee, and will relinquish possession thereof only to the assignee or pursuant to its written order.
  10. In the event that (a) the Customer shall default in any payment hereunder, when due, or (b) the Customer shall default in the performance of any other covenant herein, or (c) the Customer is dissolved, becomes insolvent or commits an act of bankruptcy, makes an assignment for the benefit of creditors, offers a composition or extension of any of its indebtedness, suspends payment wholly, or partly suspends, or liquidates its usual business, or in the event of any proceedings being taken by or against the Customer based upon the Customer’s inability to meet his or its obligations in full or as they mature, then in any such event Contractor, at its option, and in addition to and without prejudice to any other remedies available to it, may enter upon the Customer premises and without notice or demand and without legal process, repossess, and remove the system, and/or Contractor may terminate this contract, whereupon all rights of the Customer shall terminate absolutely, but the Customer shall not by reason of repossession be released from its obligations under this Agreement. Contractor, at its option, may sell the parts or material of the system or any part thereof, to the highest bidder at public auction. The net proceeds of any such sale, less Contractor expense incurred in connection therewith, including reasonable attorney’s fees, shall be applied to the total paid amount provided for herein, which Contractor shall be entitled to recover from the Customer as liquidated damages for the breach of this Agreement, and the Customer shall pay Contractor any deficiency.
  11. It is agreed by and between the parties hereto that the Contractor is not an insurer; that the payments hereinbefore named are based solely on the added value of services rendered; that it is impractical, if not impossible, to fix the actual damages, if any, which may proximately result from a failure of the system parts or of the Contractor to perform any of its obligations hereinbefore mentioned; that in case of failure of the Contractor to perform any of its obligations hereinbefore and resulting in loss to Customer, Contractor liability hereinafter shall be limited to and fixed at the sum equal to one percent (1%) of the Contract Price herein provided for, but in no event amount to more than two hundred fifty dollars ($250.00) as liquidated damages, and not as a penalty, and this liability shall be complete and exclusive; that in the event the Customer desires Contractor to assume greater liability for the performance of its services hereunder, a choice is hereby offered to obtain full or limited liability by request in writing and paying any additional amount under a graduated scale of rates proportioned to the responsibility, and an additional rider shall be attached to this Agreement setting forth the additional liability of Contractor and the additional charge; that the rider and additional obligation shall be in no way interpreted to hold the Contractor as an insurer.
  12. All payments that become delinquent according to the “payment terms” stated on the contract will incur a service charge of 1.5% per month until paid.

What to know:

Billing, installation, and services rendered are outlined in this section. TO understand the details surrounding these terms, refer to the above list which is a binding contract between client and company.

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Our Score
6.3
User Score
--
Rank this Company

Ratings Breakdown

UL Listed

Is this company UL listed?
Yes

FM Certified

Is this company FM Certified?
Yes

A+

Time in Business

Total # of years
36-years

Redundant?

Redundant & Back Up locations
Yes

# Stations

How many?
5

Response Time

Seconds
15

Number of Reviews

User reviews here on BHSC
0
Our Score
7.6
User Score
8.3
Rank this Company

Ratings Breakdown

UL Listed

Is this company UL listed?
Yes

FM Certified

Is this company FM Certified?
Yes

A+

Time in Business

Total # of years
41-years

Redundant?

Redundant & Back Up locations
Yes

# Stations

How many?
1

Response Time

Seconds
15

Number of Reviews

User reviews here on BHSC
12