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Monitronics Monitoring

Over 800,000 monitored

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This Review is maintained by Jordan Zornes

Review Last Updated: May 24, 2014

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Founded in 1994, Monitronics International is one of the nation’s largest, fastest-growing home security alarm monitoring companies. Headquartered in Dallas, they provide monitored business and home security system services to more than 800,000 residential customers and commercial clients through its network of nationwide, independent Authorized Dealers.

The Good

Monitronics has invested millions of dollars in to their monitoring technology in order to provide reliable, uninterrupted security monitoring services. Monitronics is certified by the following experts:

  • Underwriters Laboratories
  • Electronic Security Association
  • Central Station Alarm Association
  • Security Industry Association
  • National Fire Protection Agency

Monitronics has a solid average response time of 20-seconds coupled with a redundant central station located in Dallas, Texas.

The Bad

While there are a minimal 500 complaints from customers online most deal with equipment not functioning correctly, incorrect billing for service calls, and not responding when alarms sounded. In addition, finding important information can be somewhat of a grueling task. Potential customers must call in to learn about pricing, installing, cancellation policies, activation fees, etc.

The Bottom Line

Monitronics is a nationally recognized home security system and has received various rewards including the 2011 North American Alarm Monitoring Residential Security Company of the year award and they are CSAA certified. We recommend Monitronics. Like always, we urge you to personally research the company before signing any contracts or buying equipment.

Monitronics customers have the option to have an alarm, without monitoring. The security system will provide a basic level of protection, but will not call for help if there is a need. However, to maximize the protection offered by a home security system, additional monitoring is suggested.

Monitronics provides 24-hour monitoring services. As soon as the alarm is set off, Monitronics operators will jump into action. The operators will notify local authorities immediately and have them sent to your home.

Even after calling authorities, Monitronics operators will continue to monitor the situation. In the event of a fire, carbon monoxide, or medical emergency, you can trust the same processes will take place.

Monitronics Monitoring provides the following services/certifications:

  • Redundant Alarm Response Center
  • 24/7 Backup Monitoring Center
  • Each CSAA-Certified operator has 96+ hours of training and 8 weeks of mentoring
  • Monitronics Alarm Response Center has Five Diamond Certification from the Central Station Alarm Association
  • Starts at just $39.95 per month
  • Clients can receive free quotes online
  • A+ BBB Rating

Monitronics monitoring can also switch your current security system over to their monitoring services if available. Upgrades are also available to your hardware or enhance your security system with extra features if offered.

Monitronics Security LP (“Monitronics Security LP, Inc.,” “we,” “us” or “our”) operates a Web site located at (the “Site”) from which users can gather information concerning news and services provided by Monitronics Security LP (the ” Monitronics Security LP Services”). This Monitronics Security LP Privacy Policy (“Privacy Policy”) covers our treatment of personally identifiable information that we collect when you access the Site and when you use the Monitronics Security LP Services.

Types of Information Collected From Customers On Website

In order to provide you with the services available through, we may ask that you provide certain personal information about yourself. This personal information may include your name, home address, phone number, e-mail address, existing account number, and billing information including your bank account and/or credit card number. You may also choose to provide certain personal information related to friends or family members that you are referring to us.

What to know:

Basic personal information is necessary to set up services. Also some financial information is needed for billing purposes.

How Monitronics Uses Information Collected From Customers

Once you provide your personal information to Monitronics, you can be assured that it will only be used to support our efforts to provide quality service to you. There are, however, certain circumstances in which we may share your personal information with others, as follows:

Internal Business Use. Your personal information may be used in numerous aspects in furtherance of our normal business operations, and in our efforts to provide services to you. Although all information submitted or otherwise collected on this website belongs solely to Monitronics Security LP, that information may be shared with Monitronics Funding LP, Monitronics International, Inc., Monitronics Canada, Inc. and/or any other related Monitronics entity or others in connection with the use of that information for the purposes for which it was provided.

Third Parties. In some circumstances, personal information is also shared with certain third parties, such as Monitronics authorized dealers and third party vendors, in connection with the performance of services or completion of transactions provided to you by those third parties.

Marketing. We may use information provided to us through this website for advertising or marketing purposes, or to communicate with you from time to time regarding new products, services and special offers.

Business Transfers. As we develop our business, we might sell, buy or otherwise transfer businesses or assets. In these types of transactions, your personal information may be one of the transferred business assets.

Protection of Monitronics and Others. We may disclose personal information to others as appropriate when we believe it is necessary in order to comply with legal requirements, protect the rights, property or safety of Monitronics, its customers or others, and for purposes of fraud protection and risk reduction.

Changes to This Privacy Policy

Monitronics Security LP may amend this Privacy Policy from time to time. If we make any substantial changes in the way we use your personal information, we will notify you by posting a prominent announcement on the Site.

Questions or Suggestions

If you have questions or suggestions, send an email to [email protected]

IP Addresses When your Web browser or email application requests a Web page from another computer on the Internet, it automatically gives that computer the address where the requested information should be sent. This is called your computer’s “IP address.” (IP stands for “Internet protocol.”) For most users accessing the Internet from a dial-up ISP, the IP address may be different every time you log on.

Information Collection and Use Practices

Monitronics Security LP receives your IP address each time you view a Web page from the Site. Your IP address is not linked to your email address or any other personally identifiable information. Your IP address may be used for various purposes, including:

to diagnose service or technology problems reported by you that are associated with your IP address. to estimate the total number of users visiting the Site from specific locales, countries or regions of the world.

Log Files

When a Web page on the Site is requested, that request (including the date and time) is logged on our servers with information including the IP address of the computer that requested the page.

We use log files for debugging and troubleshooting purposes. IP addresses and access times are not linked to your email address or any other personally identifiable information.


If you request certain services from us, Monitronics Security LP may then attempt to set cookies on your computer and later access those cookies. You can normally refuse cookies by setting preferences in your browser. You do not need to accept cookies in order to use the Monitronics Security LP Services.

A cookie is a small amount of data, which often includes a unique identifier that is sent to your browser from a Web site’s computers and then stored on your computer’s hard drive. A cookie cannot obtain information from your hard drive, destroy files, or transmit viruses.

Each Web site can send its own cookie to your browser, if your browser’s preferences allow it. To protect your privacy, your browser normally only permits a Web site to access cookies that it has previously sent to you, but not the cookies sent to you by other sites.

Choices About Cookies: You can normally configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.) If you reject all cookies, you will still be able to use the Monitronics Security LP Services. Cookies are used only as an option selected by you that allows us to recall your email address from the cookie that we sent to your computer.

Are there any inaccuracies in this review? We take accuracy very seriously and would love your feedback. Visit our Request Reconsideration page and send us your feedback today!


Leave Your Comment

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  1. User Score
    May 9th, 2014 Elk Grove, CA
    0 people found this review helpful!
    My response time when I was broken into was around 12 seconds and they had contacted me over the panel. I’ve had adt previously and this was far far better customer service and response
    Read More
  2. User Score
    June 25th, 2013 Columbus, OH
    0 people found this review helpful!
    I was told one thing by the salesman and got what I all ready had. I was told it was going to be wireless and it is not, You still have to use the phone I was told it would 7 dollars more to go wireless the salesman told another.. I think they call that bait and switch.
    Read More


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