Rapid Response Monitoring Service, Inc. is one of less than a dozen companies that have authorization to monitor fire alarms in New York City. Additionally, Rapid Response maintains intensive personalized support to its dealers from the time the account is opened and throughout your entire business relationship. Rapid Response is accomplished at maintaining excellent customer service. They have an A+ rating with the Better Business Bureau — they had only one customer complaint that was resolved expeditiously. The BBB lists no complaints within the past 5 years.
Rapid Response maintains a 40,000 square foot facility armed with exceptional backup technology to insure that their systems do not fail. Data is constantly being saved simultaneously 24 hours a day. Additionally, Rapid Response has several backup generators in case of multiple power outages.
Rapid Response’ web site is unattractive and seems to play off a “Terminator” theme; however, while its graphics establish Rapid Response as a high tech leader, the website has some drawbacks. For instance, the audio and video are difficult to shut off, particularly if the individual is not entirely tech-savvy. Additionally, some may find the menus confusing, especially those who are not aware that they need to run their mouse across several graphics in order to access more information.
Rapid Response provides 24/7 monitoring for home/commercial purposes. Their operator and supervisory teams are present around the clock to monitor all accounts and respond whenever a signal is sent to the monitoring center.
Rapid Response operators are responsible for dispatching authorities when necessary, alerting responsible parties, and documenting all account activity. Because the operators are well-trained, help will be there quickly and the progress of the alert will continue to monitored throughout the emergency. There are also bi-lingual operators available for those who do not speak English. Operators also handle calls related to technicians and end-users to make sure all equipment is functioning properly. Rapid Response also has the ability to monitor emergencies from Elevator alarms and Call Box systems.
In terms of operations, Rapid Response focuses on three main goals:
- Professional, highly-qualified, trained personnel
- High performance
- innovative technology
Rapid Response only specializes in three forms of monitoring:
- Security (home/commercial alarms)
- Fire monitoring
- Supervisory and environmental signal activity
There are eight forms by which Rapid Response monitors activity:
- Two-Way Voice
- Redundant automated system vector signals, by type and priority, to operators.
- Remote Management
- Medical monitoring
- High-profile accounts
Rapid Response Monitoring does not publicly display their privacy terms.
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