Best Home Security Companys

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#6
ADT-Monitored-Logo

ADT

36-Month Contract, Home Automation, Poor Customer Reviews

Our Score
8.0
User Score
1.2

Or By Phone:  1-(888) 998-5318

Our Score
8.0
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$28.99+

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,352

This Review is maintained by Chase Sagum

Review Last Updated: June 14, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#6
ADT-Monitored-Logo

1.2
$28.99+
$99

Pros

Video Surveillance Option

ADT has a video plan option where for $49.99 per month, you get the standard security systems package along with a camera that includes video surveillance features that you can monitor through the ADT mobile app. Most home security service providers still do not offer video surveillance as a service. So if this is an important feature to you, you’ll want to consider ADT.

ADT Mobile App

With the ADT app, you can disarm and arm your ADT home security system, receive email and text message alarm notifications, and control your home’s smart devices like smart locks and motion sensors. According to the ADT home security systems website, the ADT app uses innovative Z-Wave technology.

ADT Guarantees

ADT offers a six-month money-back guarantee on installation and monitoring if you are unhappy with your current home security system. Additionally, according to the company’s website, ADT offers a theft protection guarantee that lets you “get up to $500 of your insurance deductible covered if a burglary occurs while your system is armed.”

Cons

High Monthly Monitoring Fees

Standard monitoring plans for new customers start at $28.99 for their traditional package. Those interested in the ADT mobile app or an outdoor/indoor camera, will need to pay more for the more comprehensive home security packages. The cost could end up being higher than other leading home security system providers. Specifically, their lowest plan is considerably higher than other industry-leading providers and their respective lower plans.

Undisclosed Information

Unike other home security companies, like Protect America, ADT does not disclose how much their monitoring packages are. While you can see that the company offers three packages, it’s difficult to see the distinctions and what equipment is offered in each package.

Negative ADT Home Security Reviews

On BestHomeSecurityCompanys.com, ADT customer rate the company at 1.2 out of 10. Common complaints of ADT customers include sales and installation reps failing to show up to scheduled appointments, long wait times, additional charges, and high cancellation fees.

We have received over 1,500 negative ADT reviews from real customers. We never scrub reviews to make companies appear a certain way to potential buyers and negative reviews cannot be paid off by the company.

Our Recommendation

ADT offers a video surveillance option, a helpful mobile app, and a money-back guarantee as well as a theft protection guarantee. Additionally, ADT offers a variety of high-tech products with their monitoring service including cameras, video doorbells, motion detectors/motion sensors, a digital control panel, smart locks, and other monitoring service equipment. Unfortunately, the bad seems to outweigh the good when it comes to ADT security systems.

Customers are charged high monthly fees for ADT security services and are usually locked into a long-term contract. Also, there have been a plethora of negative customer reviews regarding ADT customer service and professional installation.

At this time, we do not recommend ADT for home security because of their negative reviews and their undisclosed information. We recommend choosing a home security company that discloses pricing and package information. Check out our top companies here.

 


ADT Home Security Packages

Traditional

  • Uses a cellular connection for monitoring / alarm
  • Backup battery
  • Digital panel
  • Wireless keychain remote
  • Door and window motion detector
  • Window and yard sign

Control

  • All equipment from the ‘Traditional’ package
  • Ability to connect to the ADT mobile app
  • Z-Wave technology

Video

  • All equipment from ‘Control’ package
  • Indoor camera
  • Outdoor camera

Possible Add-Ons

  • Carbon monoxide detectors
  • Emergency alert button
  • Flood Sensors
  • Smoke detectors
  • Video Doorbell Camera
  • ADT Go – to keep track of your family member’s locations. Includes 24/7 roadside assistance and vehicle crash detection.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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2,352 ADT Reviews

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  1. User Score
    2
    April 10th, 2018
    3 people found this review helpful!
    As an elderly woman, I feel like I was taken advantage of because the installer never said what the extra costs were and installed things I didn’t need or want. I thought I was paying for the $99 basic installation that ended up being $2500+. I would have gotten about $580 in extras but not most of the things he installed. I did not complain within the 90 day period so ADT would not help resolve my complaints.
    Read More
  2. User Score
    1
    April 10th, 2018 Hesperia, CA
    2 people found this review helpful!
    Let’s talk about the false advertising. They say $99 up front that turns into $106 they charge you tax. They say $100 prepaid gift card. After you pay $495 for shipping and handling don’t no yet if Thera a atiivation fee. Or if there is a fee to withdraw the money.and s
    $28.99 good luck
    Read More
  3. User Score
    6
    April 9th, 2018 Boca Raton, FL
    0 people found this review helpful!
    very expensive service. Only use couple times / year
    Read More
  4. User Score
    0
    April 5th, 2018
    5 people found this review helpful!
    We have had service with ADT over four months and are very unhappy with the recent events that are making us chose to leave your company and being told that we can’t have our money back.

    In November of 2017 we had sales rep Jackson K. come to our home and present what you all had to offer us. One of big questions for us was there going to an issue with us moving and being able to take everything that we just agreed upon with us. He clearly stated no, ADT will gladly take all your equipment with you and reinstall at your new address no issues.

    We have moved and set up an appointment with you all again to get this done at our new home. We had now sales rep Craig C. come to our new home and start to tell us that we need to repay every thing all over again. We told him that in November of 2017 we paid $1,776.40 to ADT yet he wants us to now pay $1,230 which means with in 4 months we are paying ADT $3,006.40. This is ridiculous and we won’t be paying all over again for something we were told wasn’t going to cost us. Plus we’ve had other issues with cameras the batteries not working having to reorder.

    Calling your so called customer service line and speaking to countless reps who tell us they are taking notes of our issues and that we will be contacted and so forth. Then WE are the ones that have to call back because we never hear anything back. We are told just have to deal with it.

    Well we aren’t going to just deal with it. You all clearly state a 6 month or less money back guarantee and that is what we are asking so we can just leave your company and go elsewhere with our business.

    We are very prepared to get our lawyers involved if it needs to go farther than speaking to you.

    Read More
  5. User Score
    0
    April 4th, 2018
    5 people found this review helpful!
    They rope you into a 3 year contract and then to cancel charge you like $1500. IT IS OBSCENE!!! then the guy that installs puts a bunch of extra stuff in your account that you have to additionally pay for later.
    Read More
  6. User Score
    1
    April 4th, 2018 Inman, SC
    3 people found this review helpful!
    I been with ADT for 15 +Years after I wanted to switch to a diffrent Alarm Company who was a little bit cheaper . ADT was not very Friendly and try to make me stay with them and they gona reduce my Bill , so why couldnt they lower my Bill when I was still with them ??????? Very rude on the Phone I will never sign up with them again …
    Read More
  7. User Score
    0
    April 3rd, 2018 Tellico Plains, TN
    9 people found this review helpful!
    I called them for an appointment and price as my house has number of windows and outside doors. They required me to give credit card and pay 100.00 dollars. Kept insisting on installing that very day I several times said only wanted pricing as didn’t know if I could afford a system. They sent out a man ready to install again several times I said only want quote they kept insisting in installing I kept refusing had to talk to managers on phone then they pulled the old discount would go away if I called back for install. On top of it all they were expensive for equipment. Bad way to try to force me to buy I might be old lady but not stupid. They even had nerve to actually set a date to install even after my insisting I did not want it. Then when I called to get my 100 back they tried to tell me they never sent anyone out to my house. Terrible wat to do business.
    Read More
  8. User Score
    3
    April 2nd, 2018
    5 people found this review helpful!
    Talk about bait and switch!!! On the phone I was given the impression that my equipment was free after a 100.00 Visa card. Nooooo! When all was said and done, my equipment was 300.00 and my monitoring monthly fee is 52.99. NOT the 27.99 the “manager” said it was going to be. I’m still fuming about this, but I have 3 days to back out of everything. Will do further research with other companies and make my final decision on day 3
    Read More
  9. User Score
    3
    April 2nd, 2018
    5 people found this review helpful!
    I would encourage people to consider using some other service. ADT has repeatedly made billing mistakes. Multiple times they have phoned me up, claiming the alarm had gone off when it had not. They have dispatched repairmen to look for problems, consequently tying up my entire afternoon. On the phone, they seemed to be unable to determine even what kind of equipment I had installed or where it was. They have installed equipment that went faulty and said I would have to be charged for it, even though I didn’t even know about the existence of it. They attempted to justify their cluelessness by saying that a “subcontractor” had installed the equipment.
    Read More
  10. User Score
    1
    March 31st, 2018
    3 people found this review helpful!
    Think long and hard before signing a contract with ADT.
    In 2016 I signed with ADT because the property that I had move into had a pre-existing alarm system fro ADT.
    They replaced the batteries for the system and it was up and running. Within a month I started getting a fault on one of the door sensors, no biggie check the door reset all good for a while, but the sensor continued to fault more and more. you would think they would follow on that.
    Here is the rub, ADT only makes appointments during the week from 8 am to 5 pm and Saturdays by special arrangement. Even though I had repeated faults on the same sensor including a false alarm that brought the police to my home while I was at work ADT never investigated the repeated faults. Pitiful waste of the police’s valuable assets. After the false alarm involving a police response a result of ADT hanging up on me because I couldn’t give them my password while I was operating a motor yacht for my employer. I find out later that the ADT agent should have asked me two questions to verify my identity, but instead just hung up.
    Now I can’t get a technician to the house to repair my system because of their hours and Saturday appointments are booked three weeks out leaving my home unprotected now for well over a month. What is up ADT not enough technicians? All the while I’m making payments for service that doesn’t work because of their faulty equipment.
    Hey how about letting me out of my contract because of ADT failure to provide timely service which is part of the contract. No way says the manager after hours of being on hold on several occasions. Only way out is to pay them the last year of the three year contract over 300 dollars! \
    So I agree to wait two weeks and tell my employer that he won’t have a Captain on Saturday morning Easter weekend so I can let the ADT tech in to repair my system before I leave home for two months for my employer’s cruise. Risk my Home, Risk my Job, Thanks a lot ADT. Well guess ADT is a no show for that appointment. Called ADT after another 30 minutes and three transfers they tell me their record shows an appointment on April 7th. Strange I would make an appointment when I know I will be at sea?
    Home unprotected, faulty equipment, bad customer service, lame hours for technical response. Pretty sure most folks will be at work during ADT service hours, best time for the alarm to be working too! Burglars! if there is an ADT sign there is a good chance the system is not working due to lack of service like mine.
    I even offered to pay them off just to be rid of them. Instead the account manager conned me into scheduling the appointment the next Saturday the appointment that they never showed up for.
    If all these thing don’t add up to breach of trust for an alarm company I would wonder what would. ADT brags about how good they are over and over again while your on hold as they string you along with what amounts to service exactly opposite to what you would expect. ADT think about it.
    Read More
  11. User Score
    2
    March 30th, 2018 New Smyrna Beach, FL
    3 people found this review helpful!
    The camera only records for 30sec. then turns off and does not turn back on for 4 mins. So that is long enough for someone to drive up to your door…. and after 30 secs jump out pick up your package get back in their car and drive off and you have no proof that they were the thief. Not what I was led to believe during the sales pitch and certainly NOT what I would have signed up for if I had been given all the correct information…. I was led to believe that the recording finished when there was no more activity…
    Read More
  12. User Score
    2
    March 30th, 2018 Montgomery, AL
    2 people found this review helpful!
    I am having complete nightmare with this company. I feel robbed! This is the 3rd time I have been upcharged for monthly services during my 3 year contract. I am aggrivated at this! The price should not change during a contract, period. When I called to discuss this matter, customer service handled it, for the 3rd time. But, they did not offer to refund me the money over charged. Also, there were a lot of details left out while signing up for ADT. I will absolutely be cancelling my services, which will have me paying out around $450, because canceling. SO DONE.
    Read More
  13. User Score
    8
    March 29th, 2018
    3 people found this review helpful!
    ADT tells you there is a $99.00 installation fee, but you get that back with a $100.00 gift card. NOT ENTIRELY TRUE. They charge you $99.00 plus tax, total of about $106.00. To get the $100.00 gift card costs you $4.95 for shipping and handling, but it must be paid by a money order or bank check (another $2.00). Therefore, to get your $100.00 gift card, costs you about $113.00! Pay $113, get $100 back. They don’t tell you this when you sign up.
    Read More
  14. User Score
    0
    March 29th, 2018
    3 people found this review helpful!
    There is nothing good about this company. I had service with Protection One when I ordered a system in November of 2017. ADT purchased Protection One and they told me it was still the same great company. THAT WAS A LIE, and I still do not have a working system 6 months later. I called to just cancel service and quit dealing with them all together and now they want me to pay for the full year of the service contract. A contract I did not sign and a system that does not work. THEY ARE LIKE WORKING WITH A USED CAR SALESMAN…ABSOLUTE DISHONEST THIEVES!!!
    Read More
  15. User Score
    0
    March 29th, 2018
    4 people found this review helpful!
    I received a letter from ADT saying they were cancelling my account due to faulty system communication. The account was cancelled at their request and yet somehow I still owe the cancellation fee for breaking the contract – biggest scam ever – NEVER use ADT.
    Read More
  16. User Score
    0
    March 29th, 2018 Loganville, GA
    2 people found this review helpful!
    ADT is a company legally Robb people, do yourself a favor and stay away from ADT
    Read More
  17. User Score
    0
    March 28th, 2018
    4 people found this review helpful!
    I will never in my life use ADT again. Such a joke of a company that literally just steals money from customers. Customer service is rude, (specifically talked to their “manager” – Jackie M. out of their Springfield, MO office) and virtually can not answer any questions for you. Even if you relocate, they charge an insane cancellation fee (the remainder of your service) without any type of waiver. The only thing they offer is to move to your new location for installation costs, AND an additional 3 year contract. Yeah right, I’ll save the headache and dealing with their crap services.
    Read More
  18. User Score
    0
    March 28th, 2018 Raleigh, NC
    2 people found this review helpful!
    Apparently – there is a 36 months contract that I can not cancel. I wanted to cancel the service, but I can’t without paying for the full 36 months.
    Read More
  19. User Score
    0
    March 27th, 2018
    1 people found this review helpful!
    It is worst company ever as their salesman (Atman P.) lied to us about the discount offers he said discount won’t be in the Contractual agreement but discount will be given but after 6 months he hasn’t give discount. I have complained to ADT.

    The Sales Agent Name is Atman P. Also ADT took about 6 weeks to come back to me. what they did is just read the contract that is it.

    Also, my friends been cheated as well from this guys. He has also complained but ADT hasn’t responded.

    Read More
  20. User Score
    0
    March 26th, 2018 Bronx, NY
    1 people found this review helpful!
    NEVER!!! NEVER EVER, AGAIN will I contract with ADT.

    They kept increasing our monthly rate over a period of 16 years — no new features or equipment added or offered to us as a long-time customer. ONLY when we decided we had enough and called to cancel, were we offered a lower rate. The rate was lowered incrementally each time we called saying we wanted to cancel our service.

    Once we decided on another provider and finally cancelled, we were told that we had to take care of removing the old equipment — or let the new alarm company do so. This includes a hardwired box in our garage which we will now have to pay to have an electrician remove.

    The competition with updated equipment and MUCH BETTER customer service is the way to go.

    Read More

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#6
ADT-Monitored-Logo
Our Score
8.0
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$28.99+

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,352
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,368