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Reviews for ADT | 2019 Home Security Company Reviews
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Reviews for ADT | 2019 Home Security Company Reviews

ADT

ADT offers home security monitoring with a 36-Month Contract. High pricing. Read customer reviews here.

Our Score
8.0
User Score
1.1
Our Score
8.0
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$27.99-58.99

Install & Equipment Fee

$99+

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,589

This Review is maintained by Chase Sagum

Review Last Updated: November 13, 2019

ADT offers professionally installed home security systems in 40 U.S. states. They do not offer home security in the following US states: Alaska, Colorado, Hawaii, Kansas, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire. Almost all equipment needs to be purchased upfront. Monthly monitoring fees start at $27.99 for basic home security, $52.99 to use the ADT app, and $58.99 for video monitoring.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#6
Reviews for ADT | 2019 Home Security Company Reviews

1.1
$27.99-58.99
$99+

Pros

ADT Mobile App

With the ADT app, you can disarm and arm your ADT home security system, receive email and text message alarm notifications, and control your home’s smart devices like smart locks and motion sensors. According to the ADT home security systems website, the ADT app uses innovative Z-Wave technology. ADT offers two main mobile apps for their systems: ADT Pulse and ADT Control.

ADT Home Security Guarantees

ADT offers a six-month money-back guarantee on installation service and monitoring if you are unhappy with your current home security system. Additionally, according to the company’s website, ADT offers a theft protection guarantee. If your home has a burglary while your ADT alarm is set, the company will give you up to $500 towards your insurance deductible. This is a unique service is the home security industry.

Cons

High Monthly Monitoring Fees

Standard ADT monitoring plans for new customers start at $27.99 for the traditional package and increase to $58.99 for video monitoring. Those interested in the ADT mobile app or an outdoor/indoor camera, will need to pay more for those services. Overall, the monthly and upfront costs could end up being higher than other leading alarm and smart home systems. Looking specifically at the “traditional” package (their least expensive monitoring service), it is considerably higher than other industry-leading providers and their respective lower plans.

Unlike other home security companies, ADT does not disclose how much added on equipment is. While you can see that the company offers three packages, it’s difficult to see the distinctions and what equipment is offered in each package.

Negative ADT Reviews

On BestHomeSecurityCompanys.com, ADT customer rate the company at 1.1 out of 10. Common complaints ADT customers have are:

  • Dishonest sales and customer service
  • Poor installation (reps failing to show up to scheduled appointments)
  • Long wait times with customer service
  • Additional charges and high cancellation fees.

We have received thousands of ADT complaints from real customers, which you can read below. We never scrub reviews to make companies appear a certain way to potential buyers and negative reviews cannot be paid off by the company.

Our Recommendation

ADT security systems offer a video surveillance option, a helpful mobile app, a money-back guarantee, and a theft protection guarantee. Additionally, ADT offers a variety of high-tech products with their monitoring service: digital hub, cameras, video doorbells, smart locks, motion detectors, and more. However, when you look at the customer reviews left for ADT, the good is outweighed by contract and customer service issues.

Customers are charged high monthly fees for ADT security services and are usually locked into a long-term contract. Also, there have been a plethora of negative customer reviews regarding the company’s customer service and professional installation.

At this time, we do not recommend ADT for home security because of their negative reviews and their undisclosed information. We recommend choosing a home security company that discloses pricing and package information. Check out our top companies here.


ADT Security Systems FAQ

How Much Does ADT Cost?

Traditional: $27.99/month

  • Digital control panel
  • Cellular monitoring
  • Front door sensor
  • Wireless keychain remote
  • High decibel alarm

Control: $52.99/month

  • Monitoring and equipment from “Traditional” package
  • ADT mobile app

Video: $58.99/month

  • Monitoring and equipment from “Control” package
  • Remote access to video: live clips and triggered events

With ADT’s video monitoring service, you get the standard security systems package along with a camera that includes video surveillance features that you can monitor through the ADT Pulse or ADT Control mobile app. Most home security service providers still do not offer video surveillance as a service. So if this is an important feature to you, you’ll want to consider ADT.

What is ADT Pulse?

ADT Pulse is the company’s older alarm system. It is not available to new customers – instead, new customers use ADT Control. Existing customers can upgrade to ADT Control, or stay with ADT Pulse.

With ADT Pulse, you can control your security and automations systems remotely using the Pulse app. However, the control panel is not a touch screen and does not integrate with as many home automation products as ADT Control.

What is ADT Control?

ADT Control is ADT’s current smart home and alarm system. The system is controlled remotely via the ADT Control app or touchscreen hub in your home. with Control, you can…

  • Control lighting
  • Control thermostat to save energy
  • Lock and unlock doors
  • Open and close garage doors
  • View live video from security cameras
  • Arm and disarm the security system
  • Get alerts from sensors and each motion sensor sent to the app

DIY-Installation or Professional Installation?

ADT offers professional installation on their systems. Costs range from $99-$199 depending on what equipment you purchase and which professional monitoring package you choose. On average, their security systems take just over an hour to install.

What Equipment Does ADT Offer?

The following alarm and smart home equipment can be purchased with ADT. Prices are undisclosed.

  • Indoor camera
  • Outdoor camera
  • Doorbell camera
  • Video doorbell camera
  • Smoke detector
  • Carbon monoxide detector
  • Flood sensor
  • Emergency button
  • Medical alert device
  • Motion sensors
  • Automated door locks
  • Automated home lighting
  • Smart thermostat
  • Smart lights
  • Garage door monitor
  • Smart home plugins
  • Sonos (a smart speaker that integrates with ADT’s mobile app)

*ADT security systems also integrate with Alexa, Kwikset, and Zwave

ADT vs Vivint

  ADT Protect America Frontpoint Vivint
Basic Home Security Monitoring $27.99 - $52.99 $19.99 - $39.99 $34.99 $29.99
Home Automation Monitoring $52.99 $41.99 $44.99 - $49.99 $39.99
Video Home Security Monitoring $58.99 $24.99 - $49.99 $49.99 $49.99
Equipment Upfront Yes; Price Undisclosed $0 $69 - $833 $500 - $1800
Financing* Unknown Available No $12 - $30/mo
Contract 3-year 3-year 3-year 5-year
Installation Professional; $99 DIY DIY Professional; $50-200
Available 40 U.S. States All U.S. States 50 U.S. States + Canada 50 U.S. States + Canada

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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2,589 ADT Reviews

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  1. User Score
    1
    September 5th, 2018 Tampa, FL
    3 people found this review helpful!
    We have their service for 1 year now and we have nothing but problems with their system. we get numerous false alarms due to faulty sensors. Every time we get a false alarm and ADT activate the police we end up with $100 bill from the police department. ADT came several times to fix the system and few days after they leave its bad again. Mind you, every time they send you a tech to fix it, you have to take time off work and wait for his majesty 4 hour window as they will not give you an exact time. HORRIBLE, HORRIBLE HORRIBLE. DO NOT SIGN A 3 LEASE WITH THIS COMPANY
    Read More
  2. User Score
    0
    September 4th, 2018 Newark, NJ
    3 people found this review helpful!
    Can’t see any PROs.
    CON’s ? Many !
    1. Sneaky sales. Advertise and even promised by installer different service than you finally get.
    2. Poor tech support. A lot of problems with system , self-triggering sensors, unprofessional technicians.
    3. Extremely poor customer service. lack of basic knowledge on their side, responded with templates only which have nothing to do with your issue.
    4. Charging your credit cards for unknown services, nobody in customer support can explain this. Do not even try to open a chargeback – ADT immediately submit your name to collection. This is fraud activity, bu you may need to contact your lawyer to get back your money.
    5.Z-wave ability is just ridiculous – they block ability to connect most of the devices from the market, you must buy them from ADT at the doubled prices.
    Read More
  3. User Score
    0
    September 4th, 2018 Colorado Springs, CO
    4 people found this review helpful!
    Require you to pay out the entire contract. My wife and I were relocated for military reasons 2100 miles away from where we originally owned a home with ADT services. Since our relocation is transient- we are renting a new home and our landlord already has a security system. Therefore we can’t setup Adt services. Little did we know the “fine print” of the contract charged us $500 dollars to settle our contract, regardless if moving were in our control or not. They didn’t even give us a chance to pay them once we got settled or paid in our new jobs- they automatically took out the $$ without any warning. Bunch of dirtbags.
    Read More
  4. User Score
    2
    September 3rd, 2018 Cincinnati, OH
    2 people found this review helpful!
    I damaged the transmitter not knowing it was to the security system. After calling the company to get a replacement which just plugs in an outlet, I was told I had to have an installer and could not just buy the “$40.00 unit. We made an appointment and my husband stayed home all day. The “next day” they called and apologized for not showing up.
    I asked about the cost of a service call. I was told the 1st half hour fee was $160.00!!! Then it was $30.00 for every “15 minutes” after that. This means it cost $200.00 the 1st hour and $120.00 every hour thereafter. I remember the original installer. He did not seem to be so technically skilled that his services would cost $200.00 for an hour. What about my husband’s time who spent ALL DAY waiting on them and they did not bother to call and cancel. The customer service agent “Amber” starting berating me when I complained. I felt like I was a participant on the Jerry Springer show. She acted like someone from the hood.
    Read More
  5. User Score
    0
    September 3rd, 2018
    2 people found this review helpful!
    We had an installer incorrectly put camera in a place other than what we asked and he told us we could adjust it as needed and we would see what we said we wanted to see. That was not so. We called to have to moved(after waiting on hold 20+ minutes for customer service). Installer came 2+ hours after scheduled time(He did call but this put my business on hold for the rest of the day) He tried to charge me some $85 to just show up & $80 an hour AFTER the first 30 minutes. Said I was told that by scheduler which I WAS NOT. Told me installer had been fired(within the last 2 weeks of being to our home) for shoddy work. When second installed was leaving, I went to pull up the camera and he said it wouldn’t show up for a while, at least an hour. It NEVER CAME UP. In the meantime my husband had called and said he wanted to cancel it & we hadn’t even had it a month. They told him it would be $1800 to cancel. The THIRD guy came, a branch manager & said the second guy had ALSO INSTALLED IT INCORRECTLY. It does work but we are NOT HAPPY. If you are reading this and considering ADT, RUN! Do yourself a HUGE FAVOR, save your time and your money. I am going to talk to a lawyer about this situation as we don’t feel we should have to pay a termination fee after having this less than 30 days AND having the camera installed incorrectly TWICE.
    Read More
  6. User Score
    1
    September 2nd, 2018
    2 people found this review helpful!
    TERRIBLE all the way around! Sneaky sales. They up charge without notice. Lie to make a sale. Install incorrectly and don’t honor contract.
    BUYER BEWARE NOT AN HONEST COMPANY!
    Read More
  7. User Score
    0
    September 2nd, 2018 Hamburg, NY
    3 people found this review helpful!
    Worst company ever… I have been with then in and out this last time … also I sign with then a contract for 36 months they said if I move I can continue my contract in my new home here we are… give my new address and they told me I have to pay up front 250 installation and equitment, and I need to sign for other 36 months that meant restart a new contract with my monthly bill of 42.41 for month if I don’t agree y will have to pay the desconaxtion penalty that I have 20 months remaining in my other contract 600 dollars, because they don’t reconect…if you can don’t even think in this company they will try to hook you now there is better and cheaper options…
    Plus the customer service sucks….
    Read More
  8. User Score
    0
    August 31st, 2018 Brandon, FL
    3 people found this review helpful!
    I’ve had ADT for the last 3 years and have only stayed with them this long because I signed a contract. I would accidently set my alarm off and no phone calls from ADT. Then a year ago we started renovating the house and had to unplug the whole system. For a full complete year ADT has not gotten a reading from my system and not one time did they call to check. I was with another company before switching to ADT (what a mistake leaving them), I had to unhook my system for just a few minutes and they called within seconds telling me my system went offline. I will not ever give them a good rating. They are a rip off and there are plenty of other alarm companies out there, I’ll just do better research before picking one. only had the basic. I would accidently
    Read More
  9. User Score
    1
    August 31st, 2018
    1 people found this review helpful!
    Extremely poor customer service

    Before expiration of the equipment lease/purchase agreement I discussed and had approved termination of the equipment lease to roll into a maintenance agreement reducing my monthly payment from $167.00 per month to $35 per month. The change was to happen in March 2018, and nothing ever happened until August. ADT claimed I never signed a new agreement, but they never sent a new agreement until I inquired in July. The bottom line is I was overcharged $792 because the monthly charges were never reduced and it took me 60 days of calls to get the problem brought to conclusion because they never returned calls and I never dealt with the same person, had to start the story all over agin from the beginning every time I called.

    Read More
  10. User Score
    0
    August 30th, 2018
    0 people found this review helpful!
    Cheats of the first order.. cheated me into signing a contract that was 52.99 when installed said that it was 27.99.. didn’t send me copy of contract within cancellation period and now 1 week later are telling me that I’m locked in for 3 yrs with $52.99 and have no way to cancel. Taking them to court.
    Read More
  11. User Score
    0
    August 30th, 2018 Meridian, ID
    0 people found this review helpful!
    This is the worst company to have to deal with when trying to get your money back. They blame the authorized dealer (Americas Security) for not giving them the paperwork for the cancellation and the authorized dealer (Americas Security) says that they have already given them the paperwork for the cancellation. They both point fingers at one another. In the meantime (30 days to be precise as of 8/27/18), I still have not received my money back. NEVER, EVER do business with either of these companies.
    Read More
  12. User Score
    1
    August 30th, 2018
    2 people found this review helpful!
    This is for customer service only. And I thought cable was bad! This tops cable any day. Once I got through the nightmare of getting it installed the system works great. This is the nightmare prior. As a real estate agent, I was being contacted from ADT providers to refer their systems. I needed a new one after 16 years with my current provider. My system needed replaced and I never heard anything from my company so I thought I’d try ADT first before referring them. I had negotiated what I was getting on the phone above and beyond what I was getting on the flyer that kept coming to my house. I was getting all kinds of free upgrades, no monthly charge for them. Was also told that my monthly bill was $52.99 total, everything included. I was to pay $99 to installation. Nothing extra billed monthly. I made sure to write everything down and repeat it multiple times and confirmed with a manager on the phone. THEN the fun began. The tech who showed up had no idea what I was getting, came in and, without going through anything, immediately took out my old panel. I thought, great, he knows what I’m getting. My house is pre-wired so I was supposed to get 15 free sensors for pre-wire along with so much more. After 1 1/2 hours he tried to upsell me to over $4000.00. I said absolutely no. He had already tore out my old system and spent an hour making a safety plan. I thought he had as service order. No way, he was sales. It was like two totally different companies I had just dealt with. In the end, he was here 7 hours!!!!! You heard it right. I had to miss 1/2 day of working. Much was negotiating. I refused to pay extra and wanted what was agreed upon. Now I have big clunky wireless sensors on the windows because I was told they couldn’t install hard wired ones to a wireless system. I was told multiple other ADT technicians they could. He said maybe I didn’t understand the sales lingo. ha ha ha He must have thought I didn’t work. I’ve been in sales all of my life AND sell homes. I laughed and said I either get what was agreed upon or take it all with you. He was only taught to do what he was doing from one of his “superiors” I’m sure. Left the electric box a mess, wires all over the floor. Took multiple vape breaks. I didn’t get everything that I was supposed to. I’m so over it. I had to have another technician come out at a later date to install the other items. Still, in the end, didn’t get everything I was told I was getting from customer service AND my monthly bill is more than what I was told. . I’m trying to find out if it’s just horrible communication between sales and techs or that’s the scam the company runs. I like the system but now my trust is ruined with them.
    Read More
  13. User Score
    0
    August 30th, 2018
    6 people found this review helpful!
    Stay away!!!!
    They are absolutely a rip off. I Moved in an apartment that was fully wired up with adt so I decided to go ahead and add the service even though it was overpriced compared to other monitoring services. Nothing was done but clicking on the monitoring. The sales person assured me that the service is month to month. I’m moving out and they are asking me to pay a cancellation fee of $700. They are doing what they claiming that they are protecting you from. Sales people will lie to get you signed up. I have a dispute with them, I did not sign a contract however they claim that they have a contract signed by me. If so the it wouldn’t surprise me that the same sales guy that lied to me forged my signature!!!! Do yourself a favor and shop other alarm service providers
    Read More
  14. User Score
    0
    August 29th, 2018 Wichita Falls, TX
    2 people found this review helpful!
    Had an appointment scheduled with a sales rep. The rep failed to show. Contacted ADT to determine what happened. They had no explanation and asked to reschedule the appointment for later the same day. I agreed. Second appointment time came and went with no rep showing up. Again no explanation from ADT. I was told they would contact the local office to determine what happened and that the local office would contact me. Never heard from them. Needless to say one of their competitors received my business instead. If you’re considering ADT, you might want to take their poor customer service into account before making your decision.
    Read More
  15. User Score
    0
    August 29th, 2018 Canoga Park, CA
    2 people found this review helpful!
    They really only care about themselves, their money and the fine print. They failed to tell me that I needed a City Alarm Permit and the list of disappointing customer service continues from there. They are in the business to make money, not protect homes.
    Read More
  16. User Score
    0
    August 28th, 2018
    6 people found this review helpful!
    I lived in Houston , Texas and used ADT security services for a townhome I owned there. Due to unforeseen circumstances, I had to move to Missouri and canceled ADT services. I was sent a bill for $818 for cancellation fees and they charged it to my credit card they had on file. I reached out numerous times to get this charge taken off or reduced and never got a call back and never got a resolution. I finally disputed the charge and called ADT and spoke to a manager named Steve who said it was in the contract that they will charge me for services not delivered for the rest of the contract time period. When I explained my unforeseen circumstances and sudden job change that prompted my sudden move and cancellation of services, he did not offer to remove the charges or even work with me to reduce it. When I asked if there is a superior or higher level manager I could talk to about this, he said he is the escalation manager and there is no one else at ADT I can talk to about this. This was already my 10th phone call about this issue and the company never reached out to me. I asked them to charge me upto $200 cancellation fee but $818 is a lot of money for me. The manager retorted he cannot do that and told me I should have read the contract. The contract was multiple pages long and this cancellation fee charge was not discussed with me or told to me verbally. I think if they charge such high cancelation fees, it needs to be discussed verbally at the time a contract is offered and signed, then that would be true informed consent. Expecting a customer to read the entire contract paperwork is ridiculous and is a burden on a customer. I have so far not received any resolution from ADT and have been charged $818 as cancellation fees. I have disputed this and hope that someone from ADT will reach out to me to arrive at a mutually agreeable agreement on this issue. I am quite displeased with their customer service. All other services at my old home had to be canceled suddenly due to my change of job and drastic move to Missouri from Texas and all the companies worked with me except ADT.
    – A dissatisfied customer, Dr. Sp
    Read More
  17. User Score
    0
    August 28th, 2018 Los Angeles, CA
    4 people found this review helpful!
    Protect Your Home (aka Defenders) conducts deceptive predatory practices! Please review hundreds of customer complains on their (multiple) Yelp and FB pages. Why so many pages? – because the company can’t keep up removing all negative reviews. American consumers should be protected from businesses like this one. I spoke to ADT account service representatives and they assured me that they have nothing to do with Defenders. ADT only provides security monitoring yet Protect Your Home advertises itself as they are an ADT related company. I am one of the victims of Protect You Home, seeking help from authorities. Protect Your Home needs to be investigated, is is NOT ADT, their offers are deceptive, AVOID at all costs! I was offered the rate of 27.99/month, they locked me in the contract of 52.99/month with the equipment that only protected 1/3 of all windows and doors. Scammers at their best. I am wondering if their executives aware of these problems.
    Read More
  18. User Score
    0
    August 28th, 2018
    0 people found this review helpful!
    Called to set up appt with tech put $108 down. Got a call back saying they didn’t offer in my area cuz their base was in a different city. They agreed to refund my down payment on the phone but 5 days later they haven’t refunded so I disputed charges on my credit card. Scam!
    Read More
  19. User Score
    0
    August 28th, 2018
    3 people found this review helpful!
    I had 20 false alarms in about 1 year service, and they could not fix the problem. I cancelled early and paid the penalty. They blame each other between Defender and ADT both companies are straight up liars. They are still trying to collect monthly from me even though I canceled last month. I can’t wait to go to court with them. But this by far the two worst companies I’ve ever dealt with in my life
    Read More
  20. User Score
    0
    August 27th, 2018
    1 people found this review helpful!
    Extremely poor service!
    Westside Mercedes was in business with ADT for about 20 years.
    We had Commercial and Home security, which we did not have any problems until we relocated to our new location. After relocating the new equipment never worked properly (continual false alarms, despite repeated service calls). Due to ADT faulty equipment we were hit with false alarm charges and fees. We had ADT come out to “fix” the issue, but then again the equipment was faulty. We called customer service long wait times, representative were not helpful and the managers were giving us different answers. The cancellation fees were $900.00 dollars and the fees for the false alarm were $850.00 dollars. We requested refund of all fees and they ask us to send all paperwork to show evidences “. They gave us the run around for 2 months and we decided to cancel our contract because they could not fix their faulty equipment. No refund was issued for cancellation fee or faulty alarm fees. We will never do business with ADT ever again, We are opening new franchise with 100 + stores all over the united states.
    Read More

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Real Customer Reviews

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All reviews are moderated by real people at BestHomeSecurityCompanys.com to make sure they provide an assessment of the company being reviews. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

Our Score
8.0
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$27.99-58.99

Install & Equipment Fee

$99+

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,589
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444