Best Home Security Companys

124 Companies 15,423 Real Customer Reviews

#6
ADT-Monitored-Logo

ADT

36-Month Contract, Home Automation, Poor Customer Reviews

Our Score
8.0
User Score
1.2

Or By Phone:  1-(888) 998-5318

Our Score
8.0
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$36.99-$52.99

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

2,317

This Review is maintained by Chase Sagum

Review Last Updated: April 26, 2019

The Good

  • Video Surveillance Option
  • ADT Mobile App
  • Company Guarantees
  • Impressive Technology

Video Surveillance Option

ADT has a video plan option where for $49.99 per month, you get the standard security systems package along with a camera that includes video surveillance features that you can monitor through the ADT mobile app. Most home security service providers still do not offer video surveillance as a service. So if this is an important feature to you, you’ll want to consider ADT.

ADT Mobile App

With the ADT app, you can disarm and arm your ADT home security system, receive email and text message alarm notifications, and control your home’s smart devices like smart locks and motion sensors. According to the ADT home security systems website, the ADT app uses innovative Z-Wave technology.

Company Guarantees

ADT offers a six-month money-back guarantee on installation and monitoring if you are unhappy with your current home security system. Additionally, according to the company’s website, ADT offers a theft protection guarantee that lets you “get up to $500 of your insurance deductible covered if burglary occurs while your system is armed.”

Impressive Technology

ADT offers a variety of advanced technology within each home security system package including a digital control panel, video doorbells, smart locks, motion detectors, high-decibel alarm, a backup battery system, wireless keychain remotes, entryway contacts, security cameras, professional monitoring equipment, and other smart services and products.

The Bad

  • High Monthly Monitoring Fees
  • Long-Term Contract
  • Customer Service Complaints

High Monthly Monitoring Fees

Standard monitoring plans for new customers range from $36.99 to $52.99 per month. This is a bit higher than other leading home security system providers. Specifically, their lowest plan is considerably higher than other industry leading providers and their respective lower plans.

Long-Term Contract

ADT provides the installation and home monitoring equipment free of charge, but with one major caveat. You’re basically signing a three-year (36-month) contract. Also it’s important to note that their contract isn’t too forgiving. Customers are expected to pay what they owe on the contract in the event that they try to cancel early.

Customer Service Complaints

Common complaints of ADT customers include sales and installation reps failing to show up to scheduled appointments, long wait times, additional charges, and high cancellation fees.

We have received over 1,500 negative ADT reviews from real customers.

The Bottom Line

ADT offers a video surveillance option, a helpful mobile app, and a money-back guarantee as well as a theft protection guarantee. Additionally, ADT offers a variety of high-tech products with their monitoring service including cameras, video doorbells, motion detectors/motion sensors, a digital control panel, smart locks, and other monitoring service equipment. Unfortunately, the bad seems to outweigh the good when it comes to ADT security systems.

Customers are charged high monthly fees for ADT security services and are usually locked into a long-term contract. Also, there have been a plethora of negative customer reviews regarding ADT customer service and professional installation.

We recommend reading several ADT customer reviews and conducting personal home security industry research.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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2,317 ADT Reviews

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  1. User Score
    0
    February 19th, 2018 Nutley, NJ
    3 people found this review helpful!
    The only activity we ever got out of the system was if you false alarms while we were on vacation. When I tried to cancel the service they offered me a much lower rate. I took that rate for a period of time and then after several months I increase the back to the operate. When I call to have them reverse that charge they would not do it. Very unhelpful, very a The only activity we ever got out of the system was review false alarms while we were on vacation. When I tried to cancel the service they offered me a much lower rate. I took that rate for a period of time and then after several months for increased the back to the operate. When I call to have them reverse that charge they would not do it. Very unhelpful, very unfriendly.
    Read More
  2. User Score
    0
    February 18th, 2018
    6 people found this review helpful!
    DO NOT USE ADT!!!! I WAS ALMOST SHOT!!! I woke in the middle of the night with our alarm going off stating the lower garage exterior door was breached. ADT called and argued with me whether the alarm was going off saying no alarms had been tripped, OKAY, why would ADT call???? She fought with me on the phone whether to send the police, luckily I had it setup to notifiy our local police. I told the operate I was scared and she never offered to send the police she continue to argue with me. I was BEYOND floored being I work in a emergency service most my life.
    When you awake from a deep sleep and the alarm is sounding, the last thing you want is the company that should be protecting you is arguing with you.
    Needless to say, I had to check my property myself and as I walked down the sidewalk I was confronted by two police officers with guns. Thank God for our heros, if it had been an actual break-in I likely would of been dead.
    We called ADT two weeks ago and they said a supervisor would call us back, they still haven’t called.
    The alarm system has not worked properly since day one, we have had a tech out 3 times. I walked into the house one day all the way into the kitchen and the system never went off even with it armed.
    BIGGEST MISTAKE I HAVE MADE IS USING ADT. They could care less about your safety and security, they are just a bunch of low paid telephone operators that don’t care.
    Good luck trying to get out of your contract, eveb with a recording of them arguing with me they say we can’t cancel. I plan to sue them for emotional distress because I haven’t felt safe since that night she argued.
    All I want is out of my contract to go with an alarm company that is professional and knows what they are doing.
    DO NOT USE ADT, YOU WILL REGRET IT!!!! SO MANY COMPLAINTS!
    Read More
  3. User Score
    0
    February 16th, 2018
    4 people found this review helpful!
    Your equipment is sold to you by defender a separate company from ADT. Your equipment will run you about $1300.00 for a house with about 9 windows and a patio along with the initial $104.00 initial fee as advertised.. The more windows you have the more you pay. Shock sensors cost more.
    About 3 days after installation your monthly monitoring rate will be collected. If you don’t pay for all the equipment at one time your monthly equipment charge will be about $300.00 per month plus your monitoring fee. Don’t let them install any equipment until they explain the prices because I found out after. I told the to come and get everything after the system half worked for 2 day. Each technician visit after the firs will cost you.
    Read More
  4. User Score
    0
    February 16th, 2018
    2 people found this review helpful!
    Worst customer service. Would not refund bill that was overpaid. Billing through a third company Defender that would not even generate bill or provide option to pay online of via mail.
    Read More
  5. User Score
    10
    February 16th, 2018 Ormond Beach, FL
    1 people found this review helpful!
    I’ve had service with ADT for over two years with barely a hiccup. There was no hard sell when I had it installed and both the panel and the remote app work smoothly. Fortunately, there’s been no break-ins but I’ve inadvertently set the alarm off and alarm & notification just worked. There was a minimum contract period but I paid in advance and I can’t really think of anything to complain about.
    Read More
  6. User Score
    1
    February 16th, 2018
    2 people found this review helpful!
    Sales rep said it would take 40 minuets, 3-1/2 hours later we were finally signed up and then spent another 2 hours for the install!! Had some problems with the internet connection and getting hold of someone was impossible. Finally got hold of the sales rep who tried to contact a service guy who eventually got back to us. Website is awful and even after signing up I get no reply BUT they have been sending letters and emails to update my CC info. Hopefully a live person will contact me so I can get my questions answered. I can only hope!! DO NOT BUY THIS SYSTEM!
    Read More
  7. User Score
    0
    February 15th, 2018
    3 people found this review helpful!
    They totallt ripped off my 87 year old mother. I was one day late in cancelling this because after installation she couldn’t really handle it. So the bottom line is that they don’t give you that much time to cancel like they say. It was like 2 or e days. But they don’t tell you that. They gave her enough alarm equipment for a mansion. She was taken advantage of. When I called them with her there, they said I was 1 day late. I was mortified. I could not believe that at the end of the call she was charges 3,323.00. For cancelling and that includes the equipment. They wouldn’t come and take it. They tricked her into paying for it. I was transferred to 5 different departments. Don’t use this company. They are horrible!
    Read More
  8. User Score
    0
    February 15th, 2018 Glen Burnie, MD
    6 people found this review helpful!
    This company is a rip off. I was over charged on my bank card after I spoke with a manger to install for $99 dollars this company the very next day charge my bank cared again stating that is was for equipment which I did not authorize. Then I told them to cancel and pick up there equipment for them to say you stuck with this contract if you don’t cancel in 3days. ADT is ripping people off. DO NOT FOOL WITH THIS COMPANY AT ALL. THE CUSTOMER SERVICE GHETTO AND UNPROFESSIONAL AND WILL NOT TELL THE TRUTH. THEY GIVE YOU THE RUN AROUND WHEN YOU TRY TO CANCEL THEY KNOW WHAT THEIR DOING IN ORDER FOR THEM TO KEEP CHARGING YOU AND MAKING MONEY OFF OD YOU EVEN THOUGH YOU DO NOT WANT THERE SERVICES. They will refuse to pick up there equipment.
    Read More
  9. User Score
    0
    February 15th, 2018 Montrose, CO
    4 people found this review helpful!
    Absolutely absurd. We called to cancel our services prior to our 3 year contract being over, so we knew we were going to get hit pretty hard with cancellation fees (totally okay with paying the cancellation fees). What we were not okay was the continuous lies and deception the employees gave us.

    Our first call was initiated on Dec. 19th, 2017 (the day the house was being sold) to cancel the services. On that day, we were told the final amount due and that it would be auto-debited from our account on the following month when our normal monthly payment was typically auto-debited.

    In January, we watched for the cancellation to hit the account, but it didn’t. Instead, they billed us our normal monthly amount. Immediately, we called to find out what was going on. This time we were told, oh yes we see you cancelled, but there is a 30 day window before the services are actually cancelled.

    Okay, fine, but will the amount for cancellation now be reduced? The representative stated with great certainty, yes since you paid January’s monthly amount your cancellation amount will reflect that and then proceeded to give us the new cancellation terms.

    At that time, we requested our checking account info be removed, as we wanted a paper invoice mailed to us, for our records and to be sure no more payments were taken from us without our being aware of them. The representative promised an invoice was being sent in the mail that day, so we could pay the final balance.

    However, that bill never arrived. Instead, I discovered they “sent” (it was never sent anywhere except our online portal) us a February bill for the monthly amount due and increased the cancellation amount by $50 without ever notifying us OR sending the bill we had requested in the first place.

    Thanks for wanting payments, but not sending bills and lying to us the entire time. We would have happily paid the amount initially agreed upon. Now, not so much.

    Read More
  10. User Score
    0
    February 15th, 2018
    4 people found this review helpful!
    Do not recommend, never signed renewal contract, they are trying to hold me to a 60 month contract after finally cancelling. Now they want me to payout the so called contract that I did not sign
    Read More
  11. User Score
    0
    February 14th, 2018
    4 people found this review helpful!
    I’m sure this review won’t make ADT’s homepage, but this is by far the worst security system. I wish I could give them negative starts. For one, the sales reps lie. For example, I asked the rep before purchasing, if there were push notifications, through the app, and he told me yes. This is very important to me, as I like to be notified (via app) when a door opens or the alarm is triggered. I also asked, was the motion sensor pet-friendly, also yes. Well since the rep did a wonderful job at lying, I ended up getting this crappy service. The motion sensor is NOT pet-friendly. I can’t even turn my alarm on when I’m away, because my dog walking passed will trigger the alarm to go off. What’s the point of having a security system right? Also, there were no push notifications through the app. I had to literally create an alert for each door, (i.e, back door open, back door closed, front door open, front door closed, etc) to get an email notification. Do you know how annoying it is to get 100+ emails from ADT a day? Well, ADT now has push notifications through the app, but guess what, there is no way to stop the emailed alerts. Oh, another complaint, all of the equipment is outdated. The push pad isn’t even touchscreen. The customer service reps have absolutely no clue as to what they are doing. I called about the motion sensor, and the rep told me to turn my sensor upside down. Like what am I paying for? Then I asked about the notifications on a different occasion, and he told me to create an email box that I won’t use, so my notifications go there. I am so sick of ADT. So now I’m stuck for 36 months with a service I hate that I can’t turn on while I’m away, and a crap ton of unnecessary emails.
    Read More
  12. User Score
    0
    February 14th, 2018
    3 people found this review helpful!
    Horrible company. Sales rep never mentioned the 6 month money back guarantee, no mention of the three year contract. Oh you CAN cancel the contract but you have to pay the contract in full to cancel it. Worthless customer service. Made a payment on he phone, the employee couldn’t verify any of my information. I refuse to give out my banking information to any one, even if I call them myself, if they can’t verify information they should already have on file. They are CONS. Worthless company.
    Read More
  13. User Score
    0
    February 14th, 2018
    3 people found this review helpful!
    When I got the service to begin with, I was told the installation was free. When the guy got to my house, to get the entire house installed cost $800. I was told by the installer that they had to have my account number but they would not sign me up for automatic payments unless I wanted that. He did not explain that the equipment had to come out of my account so I was looking at my account today and saw $400 was taken out of account from them. When I called, the lady said she couldn’t do anything about it. I am a very understanding person, but this is irritating and they should be able to just send payments trough the mail instead of automatic payments. Would not recommend them to anyone! If it wasn’t for me spending $800 on equipment, I would already have cancelled.
    Read More
  14. User Score
    2
    February 14th, 2018 York, PA
    2 people found this review helpful!
    Prices keep increasing – yet they adverstise offers to new customers – which is unfair –
    was going to add fire and carbon monoxide – which is not included – installation charge was too high – in addition had a problem with the system – and were charged trip fees for a tech to come to home
    Read More
  15. User Score
    0
    February 13th, 2018 Morrisville, NC
    2 people found this review helpful!
    We contacted ADT for a consultation. It was never stated that we wanted to sign up for service or schedule an installation. However, the company still charged our account $105. They are now saying it will take up to 30 days to refund me money that they should not have taken in the first place. Please do not use this company.
    Read More
  16. User Score
    0
    February 13th, 2018 Indianapolis, IN
    3 people found this review helpful!
    The customer services & bill department lie to you. They are completely unprofessional on the phone. They will not let you cancel and then charge you more money. Stay away from them at all costs.
    Read More
  17. User Score
    1
    February 12th, 2018 Atlanta, GA
    3 people found this review helpful!
    They ask you for a credit or debit card number that they pull out a certain amount on the same day of every month, however the date hasn’t even arrived and they call you every week even after you paid asking for more money saying you haven’t made a payment. Even after the managers gave me a credit on my account for the inconvenience I still receive the weekly calls. I’m certainly looking into switching to another company that harrass me even when I have paid my bill and am not late.
    Read More
  18. User Score
    0
    February 12th, 2018
    3 people found this review helpful!
    Billing is NOT transparent you’ll be charged for more than they disclose, and then they won’t let you out of your contract if it’s three days after cancellation. Customer service is a joke as well. Stay away. I will NEVER do business with them again.
    Read More
  19. User Score
    0
    February 12th, 2018 Phoenix, AZ
    2 people found this review helpful!
    system failed after 12 days. when requested removal they refused and said that I would be responsible for the 36 month contract.
    Advertising and sales will tell you what they think you want to hear .
    we requested a n estimate of what the system would cost, and the installer would not leave when we wanted a couple of days to think about it. When they say 6 month guarantee they mean 3 days.
    we got false alarm after 12 days, and the person at the other end of the phone could not talk me through how to bypass the failed sensor,
    the installer had to drill holes in my wall to install motion detector.
    Read More
  20. User Score
    0
    February 11th, 2018
    2 people found this review helpful!
    The tech showed up and told me to basically throw everything that I was told on the phone out the window (which is why I made the appointment). Everything was misquoted and I was basically held accountable at that point by the tech because he said they already pulled the credit out for what I was quoted for. Was told a slew of things and then the entire appointment the tech just kept trying to pressure me into getting everything he wanted me to. Then he tried pressuring me into spending $8,000.00 more than what I was expecting. Not to mention he told me he could put the panel where we wanted it and had to go with a third location because he couldn’t fish a wire through the wall, being a contractor myself I HAD TO DO IT FOR HIM. Then he ignored where I wanted my motion sensor and put it on quite literally the opposite corner of my downstairs in a semi pointless location… I’ll be cancelling and will continue a shock and awe written complaint campaign on every form of social media and sending emails until I get my money back.
    Read More

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#6
ADT-Monitored-Logo
Our Score
8.0
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$36.99-$52.99

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

2,317
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,353