Best Home Security Companys

121 Companies 14,689 Real Customer Reviews

#6
ADT-Monitored-Logo

ADT Reviews

Reviews of ADT from real customers
(2,186 verified)

Our Score
8.0
User Score
1.2

Or By Phone:  1-(888) 998-5318

Our Score
8.0
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$36.99-$52.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
2,186

Overall Score

Based on ranking criteria
8.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: February 19, 2019

  • High monthly monitoring fees: Standard monitoring plans for new customers range from $36.99 to $52.99 per month. This is a bit higher than other leading industry providers. Specifically, their lowest plan is considerably higher than other industry leading providers and their respective lower plans.
  • A long, 36-Month contract: ADT provides the installation and equipment free of charge, but with one major caveat. You’re basically signing a 3 year (36-month) contract. Also it’s important to note that these contracts aren’t too forgiving. Customers are expected to pay what they owe on the contract in the event that they try to cancel early.
  • Video surveillance option: ADT has a video plan option where for $49.99/month, you get the standard home security package along with a camera that includes video surveillance features that you can monitor through the ADT mobile app. Most home security service providers still do not offer video surveillance as a service. So if this is an important feature to you, you’ll want to consider ADT.
  • Customer service complaints: Common complaints of ADT customers include sales and installation reps failing to show up to scheduled appointments, long wait times, and high cancellation fees. We have received over 1,500 negative reviews here on this website regarding ADT from real customers.
  • Our recommendation: Despite being the industry’s most well-known name and arguably its largest institution, we recommend other more inexpensive and more customer-oriented home security providers. We suggest looking into companies like Frontpoint Security and Protect America.

Most Helpful Reviews From ADT Customers

  1. User Score
    1
    Karen Hamilton
    October 24th, 2018 Sykesville, MD
    ADT called me in February to tell me to put new batteries in. I told them that my alam system did not work and that I wanted to cancel the service. They said that if they could troubleshoot it from the telephone, would I keep the system? I said yes, but if they couldn't, I wanted to cancel. They could not troubleshoot it. They continued to bill me, I did not pay, since I had verbally cancelled. Yesterday, October, I got a call from their collection agency, Source Receivables Management. They were very rude. I called ADT today to complain. They have all the record of my calls and that I wanted to cancel, etc., but now they're telling me it had to be done in writing. They didn't tell me that then. They strongarmmed me into paying the money or were going to have it affect my credit. Very deceptive and very rude!!! DO NOT USE THEM!!!!Read More
  2. User Score
    0
    Ashley
    October 24th, 2018 
    Worst service ever. Was told that I would be quoted one thing when I ended up having to spend much more. Have been trying to get reimbursed for over a month now. Also spoke with someone on the phone and I expressed my frustrations and they literally laughed at me. I will never go with this company again. After my contract is up we will be done.Read More

2,186 ADT Reviews

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  1. User Score
    10
    March 17th, 2014
    0 people found this review helpful!
    Consumers BEWARE !!!
    After constant calls and emails from ADT I agreed to speak to a rep about a free instillation and was charged off the top of $200 to have the system installed with a promise of 2 $100 gift cards. When the installers were at my home they waned another $100. I told the installers I didn’t want to pay any more then what I had already paid. The installer Justin talked me into another $5 for an extra door. I gave them my credit card to charge the $5. I checked my statement and ADT had charged another $58 and found anothe pending charge of $45.
    Now I called to cancel and was told the 30 day money back is only good for 48 hours….
    Read More
  2. User Score
    10
    March 12th, 2014 Columbus, GA
    0 people found this review helpful!
    I was very disappointed. Called ADT because I felt they could help me. I had been burglarized and the first lady I spoke with got my confidence. Then they missed two (2) appointments for a quote. Not a good feeling for a lady living alone that needs good service. I am done.
    Read More
  3. User Score
    10
    March 10th, 2014 Pasadena, CA
    0 people found this review helpful!
    ADT has many hidden fees that will haunt you after signing up. Their customer service is horrible and they charge to repair their equipment. I would never use ADT again.
    Read More
  4. User Score
    10
    March 6th, 2014 Selkirk, NY
    0 people found this review helpful!
    DO NOT USE ADT – they signed my family home up with a 36 month plan, for $54 fixed monthly cost, but then THEY SCREW YOU ON THE SMALLL PRINT and go and change the rates on you while you are locked into the term. Apparent reason being that THEY chose to upgrade their system, and yet the CUSTOMER is expected to pay for their decision. This is BS. AVOID THIS COMPANY!
    Read More
  5. User Score
    0
    March 5th, 2014 Pittsburgh, PA
    0 people found this review helpful!
    I would rather trust my dog than ADT. Had them for business and they totally sucked and their installers messed up cameras after paying about $1,000.00. ADT also screwed up the billing and could never get it right. Totally unorganized service I got from ADT. I’m now buying a system for my home and am passing ADT by like a runaway freight train. I think their just too big to get a real Handel on their installers and their operations. Do yourself a favor and use another company.
    Read More
  6. User Score
    0
    February 28th, 2014 Katy, TX
    0 people found this review helpful!
    ADT is the worst! Once they gouge your for their system and rope you into their contract, their service dries up. I’m paying $50 a month for a system I can’t use and can’t get anyone to come out to fix. I take days off of work and they call me and tell me the tech can’t make it out and they have to reschedule. This is after waiting 2-3 weeks to get the appt! Don’t be stupid – they may be the big name, but that just means you’re a no body to them.
    Read More
  7. User Score
    0
    February 25th, 2014 TX
    1 people found this review helpful!
    ADT is an absolutely useless company – there customer service is horrendous – my system has been down for 2 months and they just sent a technician out to fix it. They were supposed to be at my house at 9am they finally showed up at 11am with no apology. If they hadn’t tricked me into a 3yr contract I would be cancelling this instant and I will 100% be cancelling on the first day I am able to. This is by far the worst provider for security in North America – don’t get tricked into signing a long term contract
    Read More
  8. User Score
    10
    February 22nd, 2014 Ripley, MS
    0 people found this review helpful!
    I have been a customer with ADT for 16 years. Everything was fine until last July when my house was hit by lightning. It took out my phone service and also my ADT system. When I called the company to have a service rep to come and check on it , they sent one who told me my system was too old and it had to be replaced because they didn’t have parts for the old one anymore. He gave me an estimate and I turned it into my insurance company. I was told at the time that there were no instillation charges as I was an existing customer. My homeowners insurance paid for the new system. It was put in in August and I paid the service rep. the full amount that he said that I owed him. He marked my bill paid in full and put down amount I owed was 0. I again I asked him about instillation charges and again I was told as an existing customer I would never pay instillation charges again. Well, I received a bill in September for a whopping 3300.00 for instillation charges. That was more than I was charged for the equipment that was installed in my home. I called the billing department and was switched from one person to another and constantly put on hold. No one would help me. I received phone calls from people wanting to know when I was going to pay the bill that I didn’t owe. In November I filed a dispute with the ADT. They said it would take 20 to 30 days to settle it. In December I received a letter saying they just got my dispute and it would take 20 days to settle. In the mean time I contacted the service technician and he contacted his boss and they both told me I did not owe this money. They sent someone over from their department to inform the billing department to settle this. I received another hateful letter in January and had to finally hire a lawyer to help me. Needless to say this was finally settled and I was told this was just a misunderstanding.
    Wow!!!! I would call this a big misunderstanding on their part. The bottom line is I did not have to pay this bill but I did have to pay a lawyer fee to settle this. I would not recommend ADT to anyone. I went through 5 months of absolute misery and hell. No one in that billing department was the least bit interested in helping me to resolve this issue at all. They just put you on hold until you are disconnected or you hang up. I just can’t recommend this company to anyone at all. It was so uncalled for the way that they treat their people.
    Read More
  9. User Score
    10
    February 22nd, 2014 Clinton, CT
    1 people found this review helpful!
    I am an ADT Sales rep. I also had ADT before becoming a rep. I work here because they care about the customer. Not everything can be perfect but I just want to shine the light on some issues that have been addressed. Yes we have a three year contract like your cellphone companies but unlike other companies we have a 75% cancellation fee not 100%. We can do hardwired contacts but most people like the wireless contacts because if you needed to replace a door or Window the contacts doesn’t get compromised. Most important things to know as an ADT customer we have six monitoring centers which all have the ability to instantly move customers to another center should something catastrophic happen in their area such as hurricanes, tornados or like the shooting in aurora, Colorado we went in lock down for the safety of our people. Who else can do this and still monitor you without service interruption? This is why we maybe more expensive but we can be more price competitive if we shut down five of our centers but ADT believes that this is how to provide the best security service! If you were to take your monthly charge and divide it by the number of monitoring centers you are getting we are less than everyone else never mind top notch equipment. We have generations of families with us and that’s because we ARE customer obsessed and I am proud to be one of them! Thank you for reading this if you made it to the end.
    Read More
  10. User Score
    5
    February 19th, 2014 Duncanville, TX
    0 people found this review helpful!
    I have the ADT Pulse system installed in my home. My system has cameras, light switch controls and fire emergency sensors. I paid handsomely for the system and am paying a monthly monitoring fee that is far more than comparable alarm systems. I have been loyal to ADT, having them both in California and now in Texas. That said, I feel like I am being taken advantage of when there are companies with high ratings offering comparable systems and monitoring at much lower prices.
    Read More
  11. User Score
    10
    February 17th, 2014 Chicago, IL
    0 people found this review helpful!
    Good
    Read More
  12. User Score
    1
    February 13th, 2014 Maryville, TN
    3 people found this review helpful!
    System has nit worked since novembet 2013. Customer service and technicians have been very hard to work with. System is still not fixed however they are still taking out payment every month. Be very weary of this company. Will not even give you a manual of system.
    Read More
  13. User Score
    1
    February 12th, 2014 San Jose, CA
    1 people found this review helpful!
    I really disappoint ADT. Today I had a problem on my home system from last week, just after install new system. Really I want cancel system. When ADT fix problem after bugler visit my home. When ADT fix my problem….
    Read More
  14. User Score
    4
    February 7th, 2014 Mcleansville, NC
    0 people found this review helpful!
    This company I feel has ripped me off. I moved from one state to another. They charged me 450$ to install it in the new home and I was stuck because I still had 2+ yrs. to go with them. You can not just cancel your contract with them. You must pay 75% of the total cost each month for every month left in your 3 yr. contract.
    I called one day because my alarm kept beeping. They told me it was the remote, ok great, easy to fix. I then asked if we could do a check on the system. During the testing we got disconnected (don’t know if this was normal). I assumed they would call back and complete the testing with me, NO. They have gotten expensive and I hate how they don’t put the sensors into the door frame. You have a box sitting at the top of all your doors, ugly. Looking forward to changing from ADT.I am researching companies now and will decide in time to change.
    Read More
  15. User Score
    1
    February 5th, 2014 Ridgewood, NJ
    1 people found this review helpful!
    Here is what happened when I called in to cancel the scheduled appointment this morning; because I decided to go with Slomin’s shield. My call was transferred to the “cancellation” department. This guy started with asking me why I wanted to cancel the appointment. I told him the ADT’ monthly fee was too expensive and unnecessary for me and I lived in a nice area; only needed the basic coverage. In addition, I did my homework and I knew what I needed. This guy said with an attitude” you would know the difference between us (ADT and Slomin’s) when your home got broken into. Some people have tight budget, just can’t afford our services.” I am not sure how other people will react. I was offended and asked him “are you cursing me?” It was unbelievable to me someone from “a big national company” responded so! Probably I would never use ADT even I need their “fancy” services.
    Read More
  16. User Score
    10
    February 4th, 2014 Milwaukee, WI
    0 people found this review helpful!
    I had ADT installed about 2 yrs ago and am very pleased with the service. The only false alarms I have had were triggered by me. My ADT Rep, Chris Bradford, Indpls, IN has been excellent from day one. Whenever I have a question I call/txt him and he replies within a short period of time. The installer educated me about the system and placement the day he installed the system and made sure everything was cleaned up at the end of the job. ADT customer service has been polite and prefessional the few times that I have called them in response to an alarm and to test my system. I have zero complaints.
    Read More
  17. User Score
    4
    February 3rd, 2014 New Hyde Park, NY
    0 people found this review helpful!
    Very expensive,the worst customer service. The technicians are somewhat incompetent,They had to make multiple visits to my property for one issue and each time , they would not have the right equipment or could not figure out what was going on. the technology is nice , but the company is a disaster. would not recommend them.
    Read More
  18. User Score
    5
    December 31st, 2013 Tarpon Springs, FL
    0 people found this review helpful!
    first off they charge your credit card for appt. before they set foot in your house. their guys are pleasant but hold on to your check book. relentlessly pushing upgrades to your system. after an hour of all this, the price was lowered by over a thousand bucks. my husband is terminally ill and they exhausted him with all the sales pitch. he had to go into another room to escape. hard sell!!! finally upgraded which i didn’t want but had to get them out of the house. monthly fees are way too high.
    Read More
  19. User Score
    3
    December 30th, 2013 Rutherford, NJ
    2 people found this review helpful!
    Overall ADT is ok but there are some stuffs to consider before signing the contract.

    Pros: 800 customer service are professional most of the time. Techs are nice too.

    Cons:
    1. You are locked into 3 years contract.
    2. Your service and installation scheduling depends highly on your local sales office in which in my area Bergen County (NJ) is a total hassle and horrible service (they made a lot of mistakes including wrong and extra charges).
    3. My sales rep disappeared in the middle no where to be found and did not assign me to another rep much less no one in that office notified me of it.
    4. Management in that office was very incompetent.
    5. They try to raise your fee in the middle of your contract in which they were not supposed to.
    6. ADT pulse doesn’t work properly most of the time.
    7. You have to PAY FOR ALL YOUR EQUIPMENTS! Spent over $1000 and still malfunctioning!!!

    Just got sick and tired of all the crap and hassle so I’m glad my contract is about to expire and say ADIOS to ADT!

    PS: My bad experience is based on sales office in my area therefore other regions might have different experience.

    Read More
  20. User Score
    10
    November 30th, 2013 San Diego, CA
    0 people found this review helpful!
    I really messed up and let a sales representative from another alarm company talk me into changing from ADT, to their company. My wife and I, told the rep, that we could not pay more than what we were paying ADT, but he did not listen to us.
    So the next day we canceled the contract, and went back to ADT.
    ADT were great! they gave us two hours of free labor to hook up our old alarm.
    I can not say enough good things about ADT and their company.
    We have NEVER had a bad experience with ADT during the time we have been with them.
    Richard R. Beisigl
    Read More
  21. User Score
    4
    October 8th, 2013 Raleigh, NC
    1 people found this review helpful!
    We liked ADT at first. After a few false alarms, we had to start using a bypass code to keep the system from arming one of the doors. The technician fixed it (for a charge), but the problem occurred again a year later.

    I’m about to cancel our contract with ADT and get a different alarm company. After all the money we have spent, it seems to me that they should include maintenance of the system without an extra fee.

    Read More
  22. User Score
    4
    October 4th, 2013 Guilford, CT
    1 people found this review helpful!
    Overall the product is okay, but installation quality varies wildly from company installer to broker installer. A lot of the satisfaction or dis satisfaction could be based on who puts your system in.

    When you factor price into the equation, ADT sinks further down the ladder. Other companies offer similar packages for far less. Furthermore, the ADT contract all but guarantees increases over time during the contract period. I’d pass on this company and look elsewhere.

    Read More
  23. User Score
    10
    September 25th, 2013 Hudson, NH
    0 people found this review helpful!
    Face it, ADT and most others rip you off with monthly fees that seem to be going down with their ompetitors. The old school companies must reinvent themselves or wither on the vine.
    Read More
  24. User Score
    10
    August 17th, 2013 Euless, TX
    1 people found this review helpful!
    I was a victim of a home burglary and they stole over $16,000 worth of stuff such as 3 guns, electronics, liquor and more. I wish I had a home alarm back then because I won’t have lost so much property. Now I help others protect their home by working in residential sales for ADT Security. Many of my family/friends homes including myself are now secured by ADT. Thank for you making me feel safer. -Texas
    Read More
  25. User Score
    9
    August 14th, 2013 Casa Grande, AZ
    0 people found this review helpful!
    We’ve been an ADT customer for more than 10 years – maybe longer. System has worked well and the folks on the other end of the phone are always helpful. My only complaint is trying to use the web site to figure out how / if we can upgrade using the components we have or if we have to get an entirely new systems such as the Pulse product. We’re thinking of upgrading to a system with a video camera or two and that provides access to our home via the Internet.
    Read More
  26. User Score
    3
    July 19th, 2013 Milwaukee, WI
    1 people found this review helpful!
    I first had ADT installed in my home 16 years ago. My house was broken into with the alarm still on. I changed to a different home security company. Adt both them out. My system has not be updated. I called because I was having issues with my system. Some one came out. He said my system was old but he did not update it. Now Adt is increasing my monthly payment by $4.00. I already pay 58.46. I am done with them. I am looking for a new company to due business with.
    Read More
  27. User Score
    10
    June 27th, 2013
    0 people found this review helpful!
    I love ADT Pulse and how it makes my life safer and more fun.
    Read More
  28. User Score
    3
    May 9th, 2013 Lake Elsinore, CA
    4 people found this review helpful!
    Horrible trying to appropriate representative to assist in appointments to install upgrades. After 14 years, I have had it with these bubble heads!
    Read More
  29. User Score
    4
    May 8th, 2013 Calabasas, CA
    4 people found this review helpful!
    The ADT system is unreliable. In the past 3 years we had to call for maintenance 3 times. Every visit for fix the small problem is $100+. That’s 20% more to the amount you are already paying. You can buy warranty. It will cost you $8 more in addition to monthly fees.
    Support staff is not helpful. They reply like robots. The billing system is flawed too. I had to spend amount of time figuring out why there is increase in bill. If you choosing them or somebody else, they are worth considering.
    Read More
  30. User Score
    3
    May 7th, 2013 Arlington, VA
    2 people found this review helpful!
    If you try to find security system for your house. Try to fnd another than ADT

    Their security service is not thatbad. But if you have any problem with your billing. Good luck! No one willing to help you solve,

    Also, watch out when you sign the contract with ADT. Time and Rate can change without your notice.

    Read More
  31. User Score
    4
    March 2nd, 2013 Flemington, NJ
    3 people found this review helpful!
    I am somewhat uncertain of ADT providing service at our home. The system does sound an alarm at our residence if a door or window is violated; however, we usually do not hear from the company. We also keep hearing from the company that they are not in contact with our cellular system. That factor does leave the best feeling in regards to our safety and protection by that company. Company repairmen have visited us to check the system out several time, BUT ….
    Read More
  32. User Score
    10
    February 5th, 2013 Windsor Mill, MD
    0 people found this review helpful!
    They great!
    Read More
  33. User Score
    10
    December 15th, 2012 Lehi, UT
    0 people found this review helpful!
    Whatever number you have listed here got me the best deal! BTW – Thanks!
    Read More
  34. User Score
    9
    December 1st, 2012 Lehi, UT
    0 people found this review helpful!
    I went with these guys because they are tried and true. I wikipedia’d your stat on how long they’ve been in business, and you’re right! Great customer service too.
    Read More
  35. User Score
    10
    November 19th, 2012 Lehi, UT
    0 people found this review helpful!
    I’m not sure I could function properly without having my doors lock and video surveillance all on my iPhone. ADT Pulse is a must have. Rand Thurgood – Stockton CA
    Read More
  36. User Score
    6
    November 5th, 2012 Lehi, UT
    2 people found this review helpful!
    I liked ADT, but I switched to a DIY security system when I moved in 2010, and I’ve never been happier. :)
    Read More

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#6
ADT-Monitored-Logo
Our Score
8.0
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$36.99-$52.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
2,186

Overall Score

Based on ranking criteria
8.0 /10
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10