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#18
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Alarm.com

Alarm.com is a smart home security and automation company. Offers high-tech equipment but contracts out services.

Our Score
7.0
User Score
1.4
Our Score
7.0
User Score
1.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$40-60

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

68

This Review is maintained by Chase Sagum

Review Last Updated: September 13, 2019

Alarm.com is an all-in-one technology provider. The company places a heavy emphasis on the tech equipment they offer and how it can integrate homes and businesses. These products are for tech-savvy individuals and include home security automation, energy management, property access, video monitoring, and wellness – all from their app. Those interested in Alarm.com must use a third party provider.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.9
$34.95-59.99
$199-499

#18
alarmcom-logo

1.4
$40-60
Undisclosed

Pros

High-Tech Equipment

Alarm.com is more than a home security company. They sell almost any smart home technology a tech-lover could want. With intelligent learning, Alarm.com’s equipment learns the patterns of day-to-day life, and are able to recognize inconsistencies in the home. Products they offer include:

  • Interactive Home Security System. Their home security system is professionally monitored 24/7. It’s also crash-proof, gives extreme weather alerts, and has a two-way voice system. The system uses a cellular connection.
  • Property Access. Customers can use an app to open and shut their garage door and lock the doors to their home.
  • Video Monitoring. Alarm.com has indoor and outdoor cameras, doorbell cameras, and video analytics. Owners can stream or playback recorded video within their app.
  • Wellness. Both seniors and families can benefit from the company’s wellness plan (similar to a medical alert device).
  • Energy Management. Control smart thermostats and lights to help save energy.

Alarm.com Smart Home Integrations

Alarm.com features award-winning technology. They were the first security technology company to provide a smartwatch app and notifications that works hand-in-hand with their security/home automation system. Other app integrations they offer include:

  • Apple TV
  • Fire TV
  • Apple Watch
  • Amazon Alexa
  • Google Home

With Alarm.com’s technology, there is total remote access from a smartphone, smartwatch, or computer. For example, a customer can set up custom notifications that send alerts when the kids get home from school, the lights turn on, or if a package has arrived on the front porch.

Cons

Alarm.com Complaints

  • Trying to get ahold of the company
  • Technical support
  • Unreliability of cameras
  • Home security contract (length and the cost to get out of the contract)
  • Alarm system not working properly or false alarms

Must Use Third-Party To Purchase

Alarm.com uses authorized security dealers to install and monitor their products. Because of this, it can be difficult for home and business owners to know exactly what to expect. The company’s website does not list their authorized dealers on their website. Just to find out if there is an authorized dealer in a zip code, or who they are, interested parties need to send over full name, email address, and zip code to Alarm.com.

Undisclosed Information

Potentially customers will also need to send over their personal information just to get an idea of pricing. Alarm.com does not list costs on their site, as costs will vary from dealer to dealer. The company has this vague description of costs on its site, “Low upfront costs and ongoing monthly service fee similar to a cell phone…”. Overall, upfront costs will likely depend on which equipment from Alarm.com is used.

Monitoring costs may run from $40-60. Other reputable home security companies offer monitoring for as little as $19.99/month. Several more are in the $30-45 range.

Contract lengths are similarly undisclosed due to dealer preferences. Multiple reviewers mention that contracts can last up to five years and that customers must pay to cancel them when they move.

See more Home Security Companies

Our Recommendation

Despite offering customized options for alarm and smart home automation, there is somewhat limited transparency in terms of what Alarm.com offers. Tech-savvy individuals may enjoy integrating their home with the many products offered by Alarm.com. However, those looking for a system more focused on home security will be able to find a less expensive system with shorter contract lengths. We recommend reading the reviews from Alarm.com customers below and comparing them to our top home security companies before making a decision.


Alarm.com Equipment

Smart Home Security Equipment

Alarm.com lets customers build their own system to get the exact products they want in their home. Control home security and smart home equipment through the Alarm.com mobile app. To find pricing information on the below equipment, contact Alarm.com to find a dealer near you.

  • Security panel (two-way voice control, crash and smash technology)
  • Indoor camera (video monitoring)
  • Outdoor camera
  • Doorbell camera
  • Smart lock
  • Image sensor
  • Garage door control
  • Window sensor (communicates with thermostat)
  • Smart thermostat
  • Temperature sensor
  • Extreme weather alerts
  • Smoke detector
  • Carbon monoxide detector
  • Light control
  • Water sensor
  • Pet tracker
  • Solar panels

 

 

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68 Alarm.com Reviews

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  1. User Score
    0
    March 25th, 2019
    6 people found this review helpful!
    Won’t help at all. Told them my home has been without security and they haven’t responded. It’s been over 10 days. Don’t buy this. Get simplisafe instead. They expect you to read the fine print as your are locked in for 3 years! They don’t tell you that at all. It’s seriously insane.
    Read More
  2. User Score
    0
    March 25th, 2019 Los Angeles, CA
    3 people found this review helpful!
    This has to be the worst company I have ever had the displeasure of dealing with. From customer service to the actual installation. Every time I call, they reroute me to another department and it wasn’t until this last time I called when I had the initial person who answers stay on the phone with me until they “resolved the issue,” which in the end never was resolved anyhow even now 30 days after the call. It has been an ongoing issue for almost a year. They claim that they only have one expert on the West Coast to help with installation. They also have sent the expert who doesn’t complete the work and lies about the work that has been completed in his work orders. I am so fed up and I actively shopping for another company so when my contract ends in April I will lose them. I am fed up with them and their customer service and overall product.
    Read More
  3. User Score
    0
    March 18th, 2019
    6 people found this review helpful!
    Have outdoor cameras that record periodically. It will record a snowflake but it wont record a human walking in the yard. I’ve had 5 different tech support agents and one tech on site and they still cant figure out the problem. They said I can pay another $85 to bring another tech out and $60 for each additional hour. Camera are under warranty by the manufacturer but that cant give me new cameras unless another tech says they are malfunctioning. The other solution I got was that they can send me new different brands of cameras but they will have to extend my contract by 19 months. If I want to cancel then I would have to pay thousands to get out of the contract. Whatt a crock of you know what. This is the worst company ever. Better off going with another company. 100% dissatisfied!!!!!
    Read More
  4. User Score
    0
    February 13th, 2019
    5 people found this review helpful!
    CALL CUSTOMER SERVICE, THERE IS NONE, TO MANY FALSE ALARMS, I GET CHARGED FOR FALSE ALARMS STUCK IN A CONTRACT DO NOT RECOMMEND THIS COMPANY
    Read More
  5. User Score
    0
    January 2nd, 2019 Greeley, CO
    5 people found this review helpful!
    Terrible customer service, the salesman came to my house and told me I am not signing any sort of contract and if after 6 months I want to cancel my service then I am allowed to, do after about a year of service I decided to get rid of the security system and come to find out I signed a 5 year contract and under any circumstances I am not allowed to cancel my contract
    Read More
  6. User Score
    0
    December 20th, 2018
    7 people found this review helpful!
    I ordered a video doorbell through my alarm company, Brinks. The installation was through a contractor working with Brinks. However, he contacted ALarm.com for service. Before installation I contacted the contractor with some questions one of them was if the doorbell was 720 or 1080. I was told 1080. Great. After installation and checking the box I find it’s an obsolete 720. I’ve had the doorbell one week and no one will cancel this out of date doorbell. I am very upset. I have been with Moni/Brinks for years. I will be looking for a new company.
    Read More
  7. User Score
    3
    November 30th, 2018 Panama City Beach, FL
    6 people found this review helpful!
    Alarm.com controller functionality is very slow for automation, very limited in feature flexibility, planning on buying a new Z-Wave controller to handle the automation features for everything except alarm. Sad but true.

    Example, have a scene created to turn off all indoor lights… it take close to 30 seconds and more to turn off the lights after button pushed.

    I want a trigger for locking the door based upon exiting the geofence… not even possible.

    Vera Lite is much more flexible and actually responsive to feature requests… Alarm.com is completely non-responsive.

    For the cost I’m paying… it could be considered theft.

    Read More
  8. User Score
    7
    November 24th, 2018
    4 people found this review helpful!
    I have had alarm.com equipment for a few weeks now and overall enjoy but haven’t had to utilize it much on the security cameras front, however, I will say that the fact that you can’t clear up space on false movements that count towards your 1000 recordings a month is a terrible feature. My system was installed by 5pm one day, by 5am the next day I was told my 1000 clip limit was up for the month? Now I don’t get notifications if something is actually going on for the rest of the month. Haven’t had to use the storage recorder yet to know how easy or difficult it is to use.
    Read More
  9. User Score
    0
    October 22nd, 2018
    9 people found this review helpful!
    I have an outdoor camera. A spider got on the camera and it recorded all night long. I got an e-mail that all of my recording time was used this month, even though I went to the website and deleted all the video recordings. I was advised the camera will start recording next month or I can pay more money and purchase more recording time this month. Seems pretty pathetic to me. I would not recommend an outdoor camera from alarm.com to anyone…run the other way.
    Read More
  10. User Score
    8
    October 18th, 2018
    2 people found this review helpful!
    good products and app
    Read More
  11. User Score
    0
    October 11th, 2018
    11 people found this review helpful!
    Their customer service is nonexistent.
    Read More
  12. User Score
    1
    September 21st, 2018 Saint Cloud, FL
    12 people found this review helpful!
    This rating is on the wireless cameras. No reflection on the service tech. The service tech has been super nice.
    Don’t waste your money on the wireless cameras. Junk! Junk! Junk! They don’t stay connected. They have to be rebooted often. Then I purchased a $200 router. I’ve had service a rep here twice. The second time after the camera warranties ran out at $85.00+ per call. They rebooted and reconnected the cameras. Again only after a few days….not working!
    Buy RING products at Home Depot. Easy to install. 100% trouble free!! I have 3 RING cameras and am replacing these 2 Alarm.com pieces of scrap next!
    Read More
  13. User Score
    0
    September 14th, 2018 San Antonio, TX
    8 people found this review helpful!
    If I was anyone interested in buying or looking at Alarm.com, I would first call their Customer Service number. My issue has been ongoing for days. All I got in the end was this message from a Customer Service with Alarm.com: Hello Robert,

    Thank you for the follow up. We appreciate you passing along the numbers used in this call so that we can investigate your call. We are very sorry, again, for what you experienced. While receiving feedback like this is never easy, it is the only way a company like ours can learn and grow. We take this very seriously and will seek to improve based on what we learn from this situation. We would like to thank you once again for taking the time to report this. If you have additional feed back or questions for us, please let us know.

    Regards,

    Alarm.com CORE

    Just to let you know. I did call Brinks, Links, and etc. All of them told me the same things. Alarm.com has Customer Service issues and some said, “It has been ongoing for years”.

    In the end, it is only a warning. Get burned, but at least I tried to reach out to Alarm.com and now I am reaching out to the community.

    Sincerely,

    Robert

    Read More
  14. User Score
    0
    September 13th, 2018 San Diego, CA
    9 people found this review helpful!
    After a couple false positive we are afraid to use the unit. Called to cancel and was told there would be a $2000.00 buy at fee and I was stuck with another 3 years 10 months. Serviceman took over an hour to figure out how to get on my wifi and they actually charged me for the sevice. The alarm stay mode now is worse as it make loud beep noise for 2 minutes. Not going to use that feature anymore. $45.00 a month for this garbage!! Buyer beware.
    Read More
  15. User Score
    0
    September 9th, 2018
    7 people found this review helpful!
    We have had an ADT for over 8 years and wanted to upgrade. What a HUGE mistake that was. They came in replaced what they had to left the rest of the gear old panel on wall battery but rook all the rest. Within the first 3 hours of tech leaving our sump pump kept going off contacted ADT for some sort support HAHA what another joke kept getting put through to another person. Called tech support which don’t exists. Had another tech come out and replace the new sensor with another new sensor he left and an hour later samething started happening. By this time I’ve already had enough called back again got put through to more people that could not fix the issue.now battery is totally dead on panel and it won’t do anything not even 24 hrs old what a joke. Next time the Competition comes knocking they will get my service.
    Read More
  16. User Score
    1
    August 20th, 2018
    5 people found this review helpful!
    Garbage company and never look after their customers
    Service very poor
    Customer service isn’t qualified to be talking to customers
    Fake promises
    Read More
  17. User Score
    0
    August 17th, 2018 Pomona, CA
    6 people found this review helpful!
    The system does not work as sold! Customer Service Manager does not return calls as he says he will. They will try to lock you into a long term contract…do not get suckered into signing the contract. I have had to add two routers to the system and the system still does not work.
    The cameras do not work properly, there are long delays in the alarms even connecting when you try to view your home. The system is supposed to disarm itself once you pull up in the driveway of your home and it does not work.. It does not even turn the alarm off when you walk in the door. Feature is totally useless. Find another company to secure your home with as all you will get from AMP SMART, ALARM.COM is a bunch of false promises.
    Read More
  18. User Score
    0
    July 25th, 2018
    4 people found this review helpful!
    This company constantly spams my cell phone, will not stop calling.

    I don’t care how awesome the product is, I will NEVER do business with a company that harasses people this way.

    Read More
  19. User Score
    10
    July 17th, 2018 Boca Raton, FL
    6 people found this review helpful!
    Wow i am shocked how is Alarm.com number 19? I tried some of the companies on the list and they actually use alarm.com software and some how re brand it. Anyways alarm.com is awesome i found a company that does discount alarm.com monitoring for $15/month no contract and they took over my existing system. i have had them for years and it really is responsive. some of your top companies btw re-brand alarm.com app are listed higher than alarm.com not sure im not sure i understand that.
    Read More
  20. User Score
    0
    July 17th, 2018 TX
    3 people found this review helpful!
    I purchased this alarm system via Guardian last spring. Within a few months, the front door lock key pad starting cracking from the Texas heat. It has finally gotten to the point that it bothered me enough to call Guardian. I was told when I signed up that all equipment was covered under a service contract. Apparently that is a lie. Only items specific to the alarm system are covered. “Home Automation” equipment is not. They want 105.00 just for a service call to come look at it. Very frustrated that what I was told is not accurate. Very much a bait and switch tactic. Be careful.
    Read More

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Our Score
7.0
User Score
1.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$40-60

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

68
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,396