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Reviews for Alarm.com | 2019 Home Security Company Reviews
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Reviews for Alarm.com | 2019 Home Security Company Reviews

Alarm.com

Alarm.com is a smart home security and automation company. Offers high-tech equipment but contracts out services.

Our Score
7.0
User Score
1.6
Our Score
7.0
User Score
1.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$40-60

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

80

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

Alarm.com is an all-in-one technology provider. The company places a heavy emphasis on the tech equipment they offer and how it can integrate homes and businesses. These products are for tech-savvy individuals and include home security automation, energy management, property access, video monitoring, and wellness – all from their app. Those interested in Alarm.com must use a third party provider.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#18
Reviews for Alarm.com | 2019 Home Security Company Reviews

1.6
$40-60
Undisclosed

Pros

High-Tech Equipment

Alarm.com is more than a home security company. They sell almost any smart home technology a tech-lover could want. With intelligent learning, Alarm.com’s equipment learns the patterns of day-to-day life, and are able to recognize inconsistencies in the home. Products they offer include:

  • Interactive Home Security System. Their home security system is professionally monitored 24/7. It’s also crash-proof, gives extreme weather alerts, and has a two-way voice system. The system uses a cellular connection.
  • Property Access. Customers can use an app to open and shut their garage door and lock the doors to their home.
  • Video Monitoring. Alarm.com has indoor and outdoor cameras, doorbell cameras, and video analytics. Owners can stream or playback recorded video within their app.
  • Wellness. Both seniors and families can benefit from the company’s wellness plan (similar to a medical alert device).
  • Energy Management. Control smart thermostats and lights to help save energy.

Alarm.com Smart Home Integrations

Alarm.com has always been top in the industry when it comes to new technology. The company was one of the first to offer an app for smartwatches. Their app in the Google Play store is rated 3.9/5, and 4.8/5 in the apple store. These are high ratings compared to other home security apps. Other app integrations they offer include:

  • Apple TV
  • Fire TV
  • Apple Watch
  • Amazon Alexa
  • Google Home

With Alarm.com’s technology, there is total remote access from a smartphone, smartwatch, or computer. For example, a customer can turn their lights on and off from wherever they are, check on kids that are home alone, and see when packages are delivered.

Cons

Alarm.com Complaints

  • Trying to get ahold of the company
  • Technical support
  • Unreliability of cameras
  • Home security contract (length and the cost to get out of the contract)
  • Alarm system not working properly or false alarms

Must Use Third-Party To Purchase

Alarm.com uses authorized security dealers to install and monitor their products. The company’s website does not list their authorized dealers on their website. Just to find out if there is an authorized dealer in a zip code, or who they are, interested parties need to send over full name, email address, and zip code to Alarm.com.

Undisclosed Information

Potentially customers will also need to send over their personal information just to get an idea of pricing. Alarm.com does not list costs on their site, as costs will vary from dealer to dealer. The company has this vague description of costs on its site, “Low upfront costs and ongoing monthly service fee similar to a cell phone…”. Overall, upfront costs will likely depend on which equipment from Alarm.com is used.

Monitoring costs may run from $40-60. Other reputable home security companies offer monitoring for as little as $19.99/month. Several more are in the $30-45 range.

Contract lengths are similarly undisclosed due to dealer preferences. Multiple reviewers mention that contracts can last up to five years and that customers must pay to cancel them when they move.

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Our Recommendation

Despite offering customized options for alarm and smart home automation, there is somewhat limited transparency in terms of what Alarm.com offers. Tech-savvy individuals may enjoy integrating their home with the many products offered by Alarm.com. However, those looking for a system more focused on home security will be able to find a less expensive system with shorter contract lengths. We recommend reading the reviews from Alarm.com customers below and comparing them to our top home security companies before making a decision.


Alarm.com Equipment

Smart Home Security Equipment

Alarm.com lets customers build their own system to get the exact products they want in their home. All smart home and home security devices offered by Alarm.com (and more) can be controlled via the Alarm.com mobile app. To find pricing information on the below equipment, contact Alarm.com to find a dealer near you.

  • Security panel (two-way voice control, crash and smash technology)
  • Indoor camera (video monitoring)
  • Outdoor camera
  • Doorbell camera
  • Smart lock
  • Image sensor
  • Garage door control
  • Window sensor (communicates with thermostat)
  • Smart thermostat
  • Temperature sensor
  • Extreme weather alerts
  • Smoke detector
  • Carbon monoxide detector
  • Light control
  • Water sensor
  • Pet tracker
  • Solar panels

 

 

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80 Alarm.com Reviews

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  1. User Score
    0
    June 6th, 2019
    4 people found this review helpful!
    We recently had a break in. Multiple emails were sent informing us of a pending alarm. Who reads emails at 6:15 in the morning. Calls were not made to people on the call list until 45 minutes later.

    I’ve worked with alarm monitoring companies in the past and people lost jobs for this type of mistake and full reimbursement of products lost were paid by the company

    Read More
  2. User Score
    5
    May 16th, 2019 Fairfax, VA
    10 people found this review helpful!
    I use 4 alarm.com dome cameras for my home and a Skybell door camera. The alarm.com dome cameras are very unreliable. In the past 10 months that I have had them, I had to call my security alarm company out to service the cameras numerous times to troubleshoot various problems which range from no video, cameras just stopping, night vision capability diminishing to the point of almost non-existence. On the plus side, my security company is good and has just exchanged cameras for me each time thus far. Despite having Verizon FiOS highest bandwidth, two of my cameras had to be hard -wired to the controller and SVR because the cameras would not “learn in” via WiFi. Finally, when I compare Ring footage and NEST camera footage I think Alarm.com cameras are less useful as a security device. Ring and Nest capture more details and the NEST can actually move to track an individual. At some point I may likely switch from Alarm.com cameras to NEST cams. I just hate to lose the money I have put into them.
    Read More
  3. User Score
    0
    May 4th, 2019
    7 people found this review helpful!
    i usually don’t write reviews. This company is horrible. We got this alarm system for our newly built home in November 2017. The first few months the alarm system worked great so we thought. We started to have problems with our doorbell camera. It wasn’t working on our app on our phones. Called the monitoring company and had to keep resetting the camera.. For the last 5 months kept having the same problem. My husband called the company and found out the main panel had went out. The company sent out a new panel when it arrived via U.P.S. It was the wrong panel. Company sent out circuit boards this time not the panel. My husband had to replace the circuit boards himself. Come to find out Alarm .com do not have any technicians in the field to fix the alarm system if it goes out. He had to call the technical support number and they will walk you through how to fix the problem. After spending 3 hours on the phone via video chat with them , he finally got the system working. I found the whole ordeal frustrating and on top of that our home wasn’t being monitored for all those months that the panel was down. So we were paying for months of monitoring that wasn’t working. The monitoring company refuse to refund or credit our account for those months.
    Read More
  4. User Score
    0
    May 1st, 2019 Waukegan, IL
    3 people found this review helpful!
    I have many Alexa apps. This is designed by an idiot. So, I would expect the idiot to improve after 2 years. Nope. The idiot is still the same old idiot.

    If this is what they do when they are making their daily impression,I just really don’t know whether to expect them to actually do anything.

    These guys were put here by my home automation company. And because of alarm.vom, I don’t think good things about them either.

    Read More
  5. User Score
    0
    April 30th, 2019 Sherman, TX
    8 people found this review helpful!
    Alarm.com is the worst company I ever dealt with. When they sale the system to you they don’t tell you everything. Example: The door bell camera only lets you get 1000 clips a month and it stops recording and you have to pay for more clips. But when I first got it I got unlimited clips. Their camera is no good some times it would not have no sound or picture and they tried to blame it on my internet but my internet connection was fine. My system just goes off by itself and you keep calling for service and no one comes to fix it. They tell you a tech is coming and they never show up. But they want your money but don’t give you no service.
    Read More
  6. User Score
    0
    April 29th, 2019 Seattle, WA
    5 people found this review helpful!
    I’ve had alarm.com for about three years now. It’s junk. My system frequently encounters issues where the alarm.com web site and mobile app simply stop responding to commands. For example, sending the command to turn on and off lights, unlock or lock doors simply fails today. On their web site and mobile app, they show the command being received. Unfortuantely, that doesn’t tell you whether or not the command succeeded as I found out the hard way (the commands are silently failing). The interface definitely has significant room for improvement and debugging and fixing the system should not require the service provider to come out. Remeber, this is an automated solution! Reliability is a huge disappointment as these issues occur REPEATEDLY every 4 to 6 months. I’m ditching this piece of junk for a better alternative that is reliable.
    Read More
  7. User Score
    3
    April 26th, 2019 Florence, SC
    5 people found this review helpful!
    Our family is currently protected by Alarm.com it’s been over a year; however, whenever you need technical support if something happens to your system is a very Big Hassle! Our problem has not been solved. We were told a tech can come May 13th and we would have to pay the tech $50 an hour. The saddest part about this is our problem is simple. We changed our Wi-fi password. So our equipment only needs to be updated to the new password. We’re called numerous of times. After holding 25-30 mins a friendIy tech answers ask for all your info, ask you the problem, place you on hold, and the call is dropped. We’ve never missed a payment or ever been late. I came on here not to recommend this company but they don’t have this option. I’m sure it’s many other people who will not recommend this company and stuck in their contract like us. (JGilmore)
    Read More
  8. User Score
    0
    April 24th, 2019 Benton, AR
    5 people found this review helpful!
    Absolutely the worst customer service that I have dealt with. The technicians (if they can even be called that) are rude and unhelpful. They hang up the phone in the middle of troubleshooting when they are clueless as to what to do.
    Read More
  9. User Score
    0
    April 18th, 2019 Las Vegas, NV
    8 people found this review helpful!
    I NEVER write reviews!! BUT I can’t say this enough!!! DO NOT PURCHASE ALARM.COM!!!! Do not!!! They tell you what you want to hear but after it’s installled and they have your payment you are stuck with a horable system. It can’t pick up a 250lb man walking in your house but it picks up and sends you 215 messages during the night because the wind is blowing a tree branch. Can’t pick up a person on camera unless it’s right in front of the camera? Costumer service …horrible, can’t get the first guy that told you all the lies to come back out. Please research better! I wished we had!!
    Read More
  10. User Score
    1
    April 5th, 2019
    4 people found this review helpful!
    Do not do business with this company! They contract their work out and seem to not care how their contractors handle business. Twice I’ve had connection problems and could not receive a call back for two months, so now I have a new router and have done what the app ask to do to connect new router no luck and again their contractor has left me hanging going on 3 months, do not do business with Total Connect in Modesto CA., and I get no help from Alarm.com they listen to my complaint then nicely say they have nothing they can do it’s the contract company that I cannot get in contact with that I need to talk with.
    Read More
  11. User Score
    0
    April 1st, 2019
    4 people found this review helpful!
    we have contacted brinks about a bill they said we owed 278 dollars first they said the tech put in a new camera witch he did not he just reconnected existing cameras, then they said he was here for 4 hours he was here under an hour they said after they talked to the tech we were responsible for the bill I don’t have a problem paying for services but not paying for something that was not done now they wont even call us back
    Read More
  12. User Score
    0
    March 28th, 2019 Lewiston, ID
    7 people found this review helpful!
    I have owned a few Alarm.com system and related products for about 6 months now. I have had two devices fail and the system requires constant troubleshooting. This thing is not worth the price nor the time to keep working.
    Read More
  13. User Score
    0
    March 25th, 2019
    6 people found this review helpful!
    Won’t help at all. Told them my home has been without security and they haven’t responded. It’s been over 10 days. Don’t buy this. Get simplisafe instead. They expect you to read the fine print as your are locked in for 3 years! They don’t tell you that at all. It’s seriously insane.
    Read More
  14. User Score
    0
    March 25th, 2019 Los Angeles, CA
    3 people found this review helpful!
    This has to be the worst company I have ever had the displeasure of dealing with. From customer service to the actual installation. Every time I call, they reroute me to another department and it wasn’t until this last time I called when I had the initial person who answers stay on the phone with me until they “resolved the issue,” which in the end never was resolved anyhow even now 30 days after the call. It has been an ongoing issue for almost a year. They claim that they only have one expert on the West Coast to help with installation. They also have sent the expert who doesn’t complete the work and lies about the work that has been completed in his work orders. I am so fed up and I actively shopping for another company so when my contract ends in April I will lose them. I am fed up with them and their customer service and overall product.
    Read More
  15. User Score
    0
    March 18th, 2019
    6 people found this review helpful!
    Have outdoor cameras that record periodically. It will record a snowflake but it wont record a human walking in the yard. I’ve had 5 different tech support agents and one tech on site and they still cant figure out the problem. They said I can pay another $85 to bring another tech out and $60 for each additional hour. Camera are under warranty by the manufacturer but that cant give me new cameras unless another tech says they are malfunctioning. The other solution I got was that they can send me new different brands of cameras but they will have to extend my contract by 19 months. If I want to cancel then I would have to pay thousands to get out of the contract. Whatt a crock of you know what. This is the worst company ever. Better off going with another company. 100% dissatisfied!!!!!
    Read More
  16. User Score
    0
    February 13th, 2019
    5 people found this review helpful!
    CALL CUSTOMER SERVICE, THERE IS NONE, TO MANY FALSE ALARMS, I GET CHARGED FOR FALSE ALARMS STUCK IN A CONTRACT DO NOT RECOMMEND THIS COMPANY
    Read More
  17. User Score
    0
    January 2nd, 2019 Greeley, CO
    5 people found this review helpful!
    Terrible customer service, the salesman came to my house and told me I am not signing any sort of contract and if after 6 months I want to cancel my service then I am allowed to, do after about a year of service I decided to get rid of the security system and come to find out I signed a 5 year contract and under any circumstances I am not allowed to cancel my contract
    Read More
  18. User Score
    0
    December 20th, 2018
    7 people found this review helpful!
    I ordered a video doorbell through my alarm company, Brinks. The installation was through a contractor working with Brinks. However, he contacted ALarm.com for service. Before installation I contacted the contractor with some questions one of them was if the doorbell was 720 or 1080. I was told 1080. Great. After installation and checking the box I find it’s an obsolete 720. I’ve had the doorbell one week and no one will cancel this out of date doorbell. I am very upset. I have been with Moni/Brinks for years. I will be looking for a new company.
    Read More
  19. User Score
    3
    November 30th, 2018 Panama City Beach, FL
    6 people found this review helpful!
    Alarm.com controller functionality is very slow for automation, very limited in feature flexibility, planning on buying a new Z-Wave controller to handle the automation features for everything except alarm. Sad but true.

    Example, have a scene created to turn off all indoor lights… it take close to 30 seconds and more to turn off the lights after button pushed.

    I want a trigger for locking the door based upon exiting the geofence… not even possible.

    Vera Lite is much more flexible and actually responsive to feature requests… Alarm.com is completely non-responsive.

    For the cost I’m paying… it could be considered theft.

    Read More
  20. User Score
    7
    November 24th, 2018
    4 people found this review helpful!
    I have had alarm.com equipment for a few weeks now and overall enjoy but haven’t had to utilize it much on the security cameras front, however, I will say that the fact that you can’t clear up space on false movements that count towards your 1000 recordings a month is a terrible feature. My system was installed by 5pm one day, by 5am the next day I was told my 1000 clip limit was up for the month? Now I don’t get notifications if something is actually going on for the rest of the month. Haven’t had to use the storage recorder yet to know how easy or difficult it is to use.
    Read More

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Our Score
7.0
User Score
1.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$40-60

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

80
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431