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Alert Alarm
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#133
Alert Alarm

Alert Alarm Hawaii

Similar to: Frontpoint Security

Our Score
2.2
User Score
2.2

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Our Score
2.2
User Score
2.2
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
-

Up-Front Costs

Activation, Install & Equipment
-

Technology & Equip.

10/10 = BEST
0/10

Contract Length

Total # of months
-

Cancellation Policy

Can you cancel contract?
Pay balance

Time in Business

Total # of years
-

A+

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
5

This Review is maintained by Chase Sagum

Review Last Updated: January 12, 2017

Founded in 1962, Alert Alarm Hawaii is locally owned and operated with over 125 employees. Headquartered in Honolulu, they are the largest security solutions provider in the state. With operations on Oahu, Kauai, Maui and the Big Island, they protect nearly 25,000 residential and commercial customers.

The Good

Alert Alarm Hawaii has been the Best of Honolulu award recipient for three years in a row. Alert Alarm’s intrusion detection systems are manufactured with the latest technology providing ease of use and long-term reliability. Alert Alarm Hawaii provides useful resources on its website like a video library, user manuals, referral programs, and much more.

Alert Alarm Hawaii’s monthly price includes cellular connection, mobile app, and 24/7 monitoring. Their activation fee of $149, covers the equipment and up to 6 sensors as well as maintenance, repair, and moving.

The Bad

Alert Alarm Hawaii does not provide pricing information on its website and forces consumers to call in directly to their hotline. In addition, the website does not provide much information regarding their home security equipment. There have been a few reports of poor customer service, but compared to Alert Alarm’s customer pool it becomes very marginal.

The Bottom Line

We recommend Alert Alarm Hawaii to any resident of Hawaii. They are a tried and tested company that have proved themselves to be a great company for local residents. View our top-rated companies .

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$34.99-49.99
$99

#2

8.6
$43.49
$35

#3

7.0
$14.99
$229.96

#133
Alert Alarm

2.2
-
-

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5 Alert Alarm Hawaii Reviews

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  1. User Score
    0
    October 27th, 2016 Wailuku, HI
    0 people found this review helpful!
    oh my god. These are vicious alert alarm people that wont’ let you cancel and prefer you to write a bad review about them.
    Read More
  2. User Score
    0
    July 22nd, 2016 Pearl City, HI
    0 people found this review helpful!
    If I could rate negative stars I would. Within 1-1/2 years time they have come knocking on my door 4 times, the sales pitch of not wanting to sell me anything. The 1st 2 visits I was gracious in letting them know I was not interested in any “free” hardware, in which by the way your having to pay monthly fees for their services to monitor your system. The 3rd/4th visits I was literally swearing loudly at them to get off my property, even mentioning to my wife to call the cops these guys stood their ground at my front door wanting their last say. I told them upfront outright I wasn’t interested in their products to not waste anyone’s time but they persisted, their sales tactics were the same all 4 instances pushing the sales pitch. Apparently my plea of telling their salesman to not come to my home the 1st 3 times did not get across so I will be calling Michelle Johnson this morning to get their salesman off my back. It’s like having unwanted solicitation phone calls, it’s harassment in my book. For the life in me, one of them told me to remember it’s his 1st visit to my home but he didn’t realize it’s not about him but the company he works for been to my home 4 times! That guy is not in my shoes.
    Read More
  3. User Score
    9
    May 5th, 2016 Kahului, HI
    0 people found this review helpful!
    Thank you Alert Alarm Maui. Thumbs up to Austin Timmons and technician Hector. Had security system installed recently by them. I had a problem today with my automatic door lock system and wasn’t sure if they could help me with it. I called Austin and Hector came over, analyzed and resolved the problem within a very short period of time.THAT’S SERVICE!
    Read More
  4. User Score
    0
    October 27th, 2015 Waipahu, HI
    0 people found this review helpful!
    10-26-15, two guys came to our house said 90day free trial no contract after that, I read the forms said 5yr contract with 3days to cancel. I cancelled 2nd day, they said to contact sales guy, I did the guy said he’ll drop it to 1yr. no showed up. That was 90days ago and now then sent me a bill. NOT PAYING AND CONTACTING MY ATTORNEY TODAY.
    Bad service, sales and cheating people into something they don’t want.
    Read More
  5. User Score
    2
    June 30th, 2015 Honolulu, HI
    0 people found this review helpful!
    Unreliable customer service. It took months to solve a smoke detection error. I was sent to various persons with no resolution to the problem.
    Read More

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Our Score
2.2
User Score
2.2
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
-

Up-Front Costs

Activation, Install & Equipment
-

Technology & Equip.

10/10 = BEST
0/10

Contract Length

Total # of months
-

Cancellation Policy

Can you cancel contract?
Pay balance

Time in Business

Total # of years
-

A+

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
5
Our Score
8.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99-49.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
12-36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
307