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#36
Alliance-Security

Alliance Security

Similar to: Protect America

Our Score
5.9
User Score
1.4
Our Score
5.9
User Score
1.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

118

This Review is maintained by Chase Sagum

Review Last Updated: July 18, 2019

Alliance Security offers home security and home automation complete with indoor cameras, outdoor cameras, and doorbell cameras. Sync your smart home with the Alliance mobile app to control everything from your phone. Unlike other home security companies, overall equipment offered, contract length, and alarm pricing are not shown on Alliance’s website.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.8
$34.95-59.99
$199-499

#36
Alliance-Security

1.4
Undisclosed
Undisclosed

Pros

Mobile App

The mobile access is extremely convenient. There is a reliable and fast wireless connection. You can keep control of your home by simply checking your mobile device. You can receive practical notifications by text or email if something triggers sensors.

Save Money & Energy

When you purchase the smart thermostat from Alliance Security, you’ll use about 10% less energy than with a normal thermostat. The average cost savings is $10-15 per customer.

Cons

Limited Availability

Alliance Security is only available in the following 33 states: AL, AR, AZ, CA, CT, DE, FL, GA, IL, IA, LA, MD, MA, MI, MS, MT, NC, NV, NJ, NM, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, WY.

Professional Installation Only

There is no DIY installation option through Alliance security and installation costs increase for those who want more advanced home automation packages. This will increase the overall upfront costs for customers.

Alliance Security Complaints

We have over 100 Alliance Security reviews on our site and most of them are negative. Their customers rate them 1 out of 10. Below is a summary of complaints we’ve seen about Alliance Security in the past couple of years:

  • Difficult to cancel
  • Poor customer service
  • Unavailable service technicians
  • Not receiving a copy of the contract they signed
  • Undisclosed information about accounts

Our Recommendation

Even with a number of packages to choose from, there are still installation and transparency issues customers should be concerned about. Additionally, the large marjority of negative reviews raise some red flags. For those reasons, we recommend looking into other companies like Protect America and Frontpoint.


About Alliance Security

Alliance Security offers many different options so you can have the security system that works best for you and your situation. They offer seven different packages. With any package you purchase, there is a firefighter smoke monitoring device that comes with it. There is a “special alert” sensor in every package (with no increase in your monitoring rate). You will have a licensed technician come to install your alarm system at a specific time that meets your needs. They will arrive within just one hour of your scheduled installation window (if they are just one minute late, you will receive a free month of monitoring).

Alliance Security works to provide different services for various family situations. They have tailored security packages for the following:

Suburban families – optional paid upgraded
Senior citizens – two-way communication in emergency situation
Single parents – immediate alerts and free mobile app
“Techies” – advanced technology can be added

Their equipment integrates with Amazon Echo, Lux, Nest, Ring, and Yeal Real Living.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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118 Alliance Security Reviews

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  1. User Score
    0
    January 31st, 2019
    6 people found this review helpful!
    Although we’re on National and State Do Not Call list this company robocalls 2 to 4 times a week. I called to find out who was making the illegal robocalls and was put on with the most high pressure salesperson I’ve ever encountered. I decided I’d let them waste a trip out here as punishment for their illegal advertising. Big mistake. They have shown up at the house 3 times unannounced. I’ll be greeting them with a shotgun on their next visit; that’s my home security. Read their review’s and avoid this company like the plague.
    Read More
  2. User Score
    0
    January 30th, 2019
    6 people found this review helpful!
    I had a salesman name Peter T., phoned me talking about the security system & being polite calling me by name & was getting other information from me which I had NO ideal he was going to do a credit check on me. Which I NEVER authorized him to do so. I’m very very 😠 angry with Peter T., the salesman; this wasn’t fair to me. So, I’m wanting others to PLEASE be aware of this kind of stuff when people s are talking to you on the phone.
    Read More
  3. User Score
    0
    January 23rd, 2019
    9 people found this review helpful!
    This is the worst company ever. Do not purchase from them. The sales dept but on a good talk game. Customer service is poor. They don’t have a technician in my area so they contacted another company. I had a service called appt for this morning. However, I had to call Alliance back to check on the location of technician. The technician had emerency but I was not notified. This is the 2nd time this happened to me. They don’t stand by their products.
    Read More
  4. User Score
    0
    January 21st, 2019
    4 people found this review helpful!
    This is the worst company. They lie and deceive. They don’t reply until the feel they can make you pay a fee. They want you to pay for poor services.
    Read More
  5. User Score
    2
    January 16th, 2019
    5 people found this review helpful!
    Unable to get a copy of my contract. The one originally emailed, after multiple unanswered requests was unsatisfactory and I would not e-sign. Requested amended contract and have now waited almost a month without receiving it. There is nothing in contract about equipment warranty
    Read More
  6. User Score
    0
    January 8th, 2019
    5 people found this review helpful!
    .Liars worst costumer service hold back information about permit to installed the alarm and left us with a fine from the county and refused to address problem and refused to cancel my contract I can’t use the alarm since 12/8/18 and still getting the run around with Alliance
    Read More
  7. User Score
    0
    January 7th, 2019 Lafayette, IN
    7 people found this review helpful!
    My mother bought this service and moved from her condo 10 months later. The company continues to take money directly from her account and they claim she has a contract that cannot be broken. This is a contract she never saw prior to installation, and since asking to cancel the service, they sent her a document that is not even signed. I’m calling AARP tomorrow on these scammers. As a side note, while she had the service, she made repeated calls and was given the run around every time.
    Read More
  8. User Score
    0
    January 7th, 2019 Akron, OH
    6 people found this review helpful!
    January 7th 2019
    Received a call soliciting I listen to sell pitch and was all for it was going to have it installed today $43.99 a month.

    In less than 10 minutes they call me back and told me I need it $99 up front told me my credit was not good enough

    We bought a house in June bought a brand new Dodge Ram in October but my credit is that good enough to cover $44 a month

    The credit check was never mentioned in the original phone call they just ran it

    Way I look at it they could keep their system I’ll have another one installed by the end of the week

    Read More
  9. User Score
    0
    January 6th, 2019
    7 people found this review helpful!
    Worst service, worst company ever. Lies out of the gate. Told the billing amount was $50/mo all inclusive for yrs they have been auto-drafting MORE THAN I APPROVED, my bank will not help. Equipment stopped working, they have never returned a single call. They never resolve a single issue. I’ve got broke down useless equipment, they refuse to come service. They also stood in my house and lied to me, staying i wouldn’t need to pay for a city permit for this system, flat out lie. Now the city of Vancouver comes to take their lb of flesh every year. They have never supplied me with the “contract”, I’ve asked on several occasions for a copy by mail. They state we’d owe 3k to cancel said contract. If anyone else is suing, I’d gladly like to be a part of your lawsuit. I’m thinking class action. Any takers?
    Read More
  10. User Score
    0
    December 12th, 2018
    5 people found this review helpful!
    got call from this company and after 3 people the call dropped and a message came back saying you have been kicked from this conference. tried to call back but that did not work. I would stay away from this company
    Read More
  11. User Score
    0
    December 10th, 2018 New York, NY
    8 people found this review helpful!
    Please do not get a contract with this company.
    They never sent me the cameras and when they finally did no once came to install them. I had to call 100times and when I finally schedule an appointment no one showed up.
    I tried to call and they hang up.

    I have been paying the full service for almost ONE YEAR NOW and until this date they did not install the cameras !!!!!
    They are the worst !!!!!!!!!!

    Read More
  12. User Score
    0
    November 26th, 2018
    7 people found this review helpful!
    Alliance Security company is an absolute ripoff. They provide terrible customer service and technical support is even worse. Don’t bother leaving messages because they were not to return your calls. Doing the holidays they used the Thanksgiving holiday ends in excuse as to why no service technicians were available to service my outside camera. However they do not hesitate to withdraw the monthly fees ea however they do not hesitate to withdraw the monthly fees early on the due datE. Be on the lookout for contract. And don’tt believe them when they state that their support team have been trying to contact to you on several occasions. Be on the lookout for contract time. I was just informed I’m on the contract to 2023 Mind you I just got service this year. I will be filing a legal complaint against this fraudulent company.
    Read More
  13. User Score
    0
    November 25th, 2018
    7 people found this review helpful!
    Not happy at all been lied to charged more was suppose to give moth free and didn’t so I will be contacting a lawyer about getting away from this company not good don’t do it. Comes off sweet good deal then you get screwed!
    Read More
  14. User Score
    2
    November 14th, 2018 Denham Springs, LA
    7 people found this review helpful!
    My mother at the age of 89 decided to have this system installed without my knowledge after one of her friends had passed due to a fall. They just happened to come by at the right time when she was afraid for her well-being. They did the install but did not install equipment on all exterior doors and told her they would have to return to complete the install. This never happened and she never saw them or heard from them again except for their $49.99 monthly charge from her account. The charge is for equipment that has yet to be installed!!!! I have contacted them both by phone and email and they have charged her twice since that time. They have some ridiculous 6 year contract and I was told that due to her age they could have offered her a shorter contract. Go figure! Taking advantage of the elderly is not attractive at all!
    Read More
  15. User Score
    0
    November 6th, 2018 FL
    10 people found this review helpful!
    I WAS TOLD THAT THEY WOULD BUYOUT MY ADT CONTRACT ALSO WHEN THEY INSTALLED MY SYSTEM THE TECH MESSED UP MY AC THERMOSTATE HAD TO SPEND THE NIGHT IN 90 DEGREE HEAT THEY SAID TO CALL MY AC PERSON AND THEY WOULD PAY FOR REPAIR THAT WAS ON 6/24 I HAVE BEEN TRYING TO COLLECT THAT MONEY EVER SINCE 4 AND A HALF MONTHS TODAY I CALLED THEY ANSWERED THE PHONE GOT MY ACCOUNT # THEN TOLD ME TO HOLD FOR A MOMENT THEN WENT TO VOICE MAIL AND NOW THEY WILL NOT ANSWER MY CALLS HAVE BEEN ON HOLD THIS TIME FOR 15 MIN. AND STILL HOLDING
    Read More
  16. User Score
    0
    November 5th, 2018 Philadelphia, PA
    7 people found this review helpful!
    They try to make you pay at time if installation for the first month by asking you to have a check ready to give to installer! Then they want to draft from your account there after. Do not do it! Stop the conversation and do not continue. They will kick you out of the phone call and when you redial the phone number they called you from is not in service any longer. BE VERY CAREFUL! They are being sued. Yes ALLIANCE SECURITY! Do not trust them..
    Read More
  17. User Score
    0
    November 2nd, 2018
    7 people found this review helpful!
    Online Software/website does not perform as stated by the company rep or the onsite tech. When asked about the services paid for and actual services received we ‘ the customer received the run around and never got answers from no one. Customer service blames the onsite tech and vs versa. Services are horrible. Security provides peace of mind only if it works. They greatly exaggerate the services offered and misrepresent their actual product. I will be canceling the service and filing legal action.
    Read More
  18. User Score
    0
    October 30th, 2018
    5 people found this review helpful!
    They make their techs use there own cars and have managerial ties to another scam operation know as Apex out of Utah.
    Read More
  19. User Score
    0
    October 11th, 2018 Ellicott City, MD
    3 people found this review helpful!
    Avoid at all costs, worst company with awful customer service and outdated system
    Read More
  20. User Score
    0
    October 8th, 2018 San Diego, CA
    4 people found this review helpful!
    Robocalling scammers. Horrible in every way. Avoid at all costs!
    Read More

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Our Score
5.9
User Score
1.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

118
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392