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#36
Alliance-Security

Alliance Security

Similar to: Protect America

Our Score
5.9
User Score
1.4
Our Score
5.9
User Score
1.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

118

This Review is maintained by Chase Sagum

Review Last Updated: July 18, 2019

Alliance Security offers home security and home automation complete with indoor cameras, outdoor cameras, and doorbell cameras. Sync your smart home with the Alliance mobile app to control everything from your phone. Unlike other home security companies, overall equipment offered, contract length, and alarm pricing are not shown on Alliance’s website.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.8
$34.95-59.99
$199-499

#36
Alliance-Security

1.4
Undisclosed
Undisclosed

Pros

Mobile App

The mobile access is extremely convenient. There is a reliable and fast wireless connection. You can keep control of your home by simply checking your mobile device. You can receive practical notifications by text or email if something triggers sensors.

Save Money & Energy

When you purchase the smart thermostat from Alliance Security, you’ll use about 10% less energy than with a normal thermostat. The average cost savings is $10-15 per customer.

Cons

Limited Availability

Alliance Security is only available in the following 33 states: AL, AR, AZ, CA, CT, DE, FL, GA, IL, IA, LA, MD, MA, MI, MS, MT, NC, NV, NJ, NM, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, WY.

Professional Installation Only

There is no DIY installation option through Alliance security and installation costs increase for those who want more advanced home automation packages. This will increase the overall upfront costs for customers.

Alliance Security Complaints

We have over 100 Alliance Security reviews on our site and most of them are negative. Their customers rate them 1 out of 10. Below is a summary of complaints we’ve seen about Alliance Security in the past couple of years:

  • Difficult to cancel
  • Poor customer service
  • Unavailable service technicians
  • Not receiving a copy of the contract they signed
  • Undisclosed information about accounts

Our Recommendation

Even with a number of packages to choose from, there are still installation and transparency issues customers should be concerned about. Additionally, the large marjority of negative reviews raise some red flags. For those reasons, we recommend looking into other companies like Protect America and Frontpoint.


About Alliance Security

Alliance Security offers many different options so you can have the security system that works best for you and your situation. They offer seven different packages. With any package you purchase, there is a firefighter smoke monitoring device that comes with it. There is a “special alert” sensor in every package (with no increase in your monitoring rate). You will have a licensed technician come to install your alarm system at a specific time that meets your needs. They will arrive within just one hour of your scheduled installation window (if they are just one minute late, you will receive a free month of monitoring).

Alliance Security works to provide different services for various family situations. They have tailored security packages for the following:

Suburban families – optional paid upgraded
Senior citizens – two-way communication in emergency situation
Single parents – immediate alerts and free mobile app
“Techies” – advanced technology can be added

Their equipment integrates with Amazon Echo, Lux, Nest, Ring, and Yeal Real Living.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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118 Alliance Security Reviews

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  1. User Score
    0
    August 17th, 2017 Orange, CA
    2 people found this review helpful!
    I have been called by this company multiple times and each time (in an effort to not be bothered by these telemarketers) I tell them that I am not the homeowner (even though I am) and they promptly hang out–no thank you, no goodbye, just on to the next call. For a company with whom you will need to rely on good communication over the phone, this is a very bad look on them. Stay away. Just get AT&T or Simplisafe.
    Read More
  2. User Score
    0
    August 16th, 2017 Greensboro, NC
    3 people found this review helpful!
    Previous we had a sales representative from alliance security to visit our home to solicit the alarms security system. At that time we were not able to purchase the system. With that being said the sales representative Barkari S had stayed it, if we was to give him referrals that we will receive a referral fee no matter if we had security system service with them or not. We gave numerous relatives and family members referrals to the sales representative. When it came time for our referral fee distribution. We were told it will be given to us on a certain day and then days turn into weeks. It’s all a scam, fraudulent. Consumer buyers be aware !!!
    Read More
  3. User Score
    0
    August 15th, 2017
    1 people found this review helpful!
    My alarm went off for no reason and the customer service could not help, they proposed next day technitian visit!!!!! Seems like ‘ I don’t know’ is the very popular fraze they use.
    Read More
  4. User Score
    8
    August 15th, 2017 Cranston, RI
    3 people found this review helpful!
    Had some complications with some of the equipment shortly after getting it, but the customer service has been excellent and everything was sorted out in no time. Happy to have the extra sense of security.
    Read More
  5. User Score
    8
    August 14th, 2017 Rye, NY
    1 people found this review helpful!
    Good deal for two cameras. I like that everythings set up to go straight to my phone.
    Read More
  6. User Score
    0
    August 11th, 2017 Hagerstown, MD
    4 people found this review helpful!
    we had an alarm system installed with Alliance in june. the guy installed the system and left, he never showed us how to use it or how to get the cameras to work and when you call them they just give you the run around. We wouldnt recommend them to anyone.
    Read More
  7. User Score
    10
    August 10th, 2017 New York, NY
    2 people found this review helpful!
    The people are very kind and the equipment is really nice. Great experience so far.
    Read More
  8. User Score
    1
    August 8th, 2017 Downey, CA
    0 people found this review helpful!
    Continuously getting locked out of the house and can’t get help. Hung up on several times.
    Read More
  9. User Score
    0
    July 24th, 2017 Sanford, CO
    2 people found this review helpful!
    My system has not worked since its installation in October 2016. I have been calling both
    Alliance Security and Monitronics for over 7 months and they have not fixed my system. These two companies are the worst companies I have ever dealt with in my 60 year old life!
    Read More
  10. User Score
    1
    July 22nd, 2017
    0 people found this review helpful!
    I was to pay $39.99 mth. for 36 mths. The price kept going up I noticed on our monthly statements. I looked at our contract to make sure we didn’t miss something stating the price will go up. Nothing! It stated going up a little here a little there. I guess they thought we won’t notice. Now it’s $48.25. We got the system in july 2014. This is july 2017. It’s been 36 months now. I’m cancelling!
    Read More
  11. User Score
    10
    July 11th, 2017 Providence, RI
    1 people found this review helpful!
    Michael was very nice very knowledgeable He did his work fast respected the house and family Would recommend him
    Read More
  12. User Score
    0
    June 21st, 2017 Montgomery, AL
    3 people found this review helpful!
    did not appreciate a phone call to try to sell this product at 5AM. I believe this is against the law to call this early. Woke from a sound sleep, scared that something had happened to a family member. Please stop this practice. Would NEVER do business with this company
    Read More
  13. User Score
    0
    June 20th, 2017
    2 people found this review helpful!
    Poor. I received a robo call at 5:32 am!
    Read More
  14. User Score
    0
    June 20th, 2017 Wayne, NJ
    3 people found this review helpful!
    I also received a phone call from them in the middle of the night. NEVER would I do business with people like this.

    I will add this is a robocall and I did not seek them out for any reason whatsoever.

    Read More
  15. User Score
    10
    June 17th, 2017 Saint Albans, WV
    3 people found this review helpful!
    Alliance Security is an amazing company hands down!! All of these reviews I have read sound like the people wrote them on their worst day. The company and its reps are beyond professional. Look at the reviews of vivint, ADT, or any other security system company you’re going to see that the good reviews with Alliance outweigh the bad by a landslide. Just go to Trustpilot.com. They have a 9.7/10 rating with over 2,100 reviews. Don’t let these bad reviews on this website steer you away from the #1 security system company in the US.
    Read More
  16. User Score
    0
    June 16th, 2017 Huntsville, AL
    2 people found this review helpful!
    We get phone calls from them at 3:00 o’clock in the morning trying to sell us their products. Terrible company, wouldn’t buy their product if I lived in a war zone.
    Read More
  17. User Score
    9
    June 13th, 2017
    1 people found this review helpful!
    $44.95 per month with a 3 year contract . no installation charges and the installer was on time and very personable .quality equipment and easy to use . $44.95 includes replacement of damaged equipment , if needed . I can’t wait to get a smart phone .
    Read More
  18. User Score
    0
    May 30th, 2017 Peterborough, NH
    3 people found this review helpful!
    They call repeatedly. Several times in the last hour just today alone, and when I asked them to remove my name from their list, they said “no, if we can find your address then the thieves can too and we want you to be safe.” I hung up and they called back.

    The have the ethics of a leech. Or a politician – take your pick. I would never do business with them under any circumstances.

    Read More
  19. User Score
    0
    May 26th, 2017 Cranston, RI
    3 people found this review helpful!
    1st of all, I did sign a 3rd year contract which I shouldn’t have. At that time, that’s what they were offering, but way way to long of a contract. I did that because they told me face to face they would never increase my monthly rate, which is way to high as I found out. Please read the very small print that says they can raise your monthly fees by 5% anytime they want to, which they did. I will never, never, never use this security company ever again. I hate it. Thank God my contract ends this year. There customer service dept. sucks. I should have stayed with ADT.
    Read More
  20. User Score
    10
    May 22nd, 2017
    0 people found this review helpful!
    Alliance Security provided our small family with the security we needed, at the right price.
    Read More

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Our Score
5.9
User Score
1.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

118
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392