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AMP Security Reviews

Reviews of AMP Security from real customers
(193 verified)

Our Score
7.0
User Score
7.7

See Top Rated

Our Score
7.0
User Score
7.7
Rank this Company

Ratings Breakdown

Price

Undisclosed

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Blanace

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
193

Overall Score

Based on ranking criteria
7.0 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 22, 2019

  • Equipment: AMP Security uses Honeywell equipment in their home security systems. The Honeywell Touch i5000 is the brains of the AMP Security system. Some of Honeywell’s Touch i5000 unique features include full-color touch screen, two-way voice GSM cell, news alerts, and home control integration.
  • Special Features: Geofencing is smart automation feature offered by the alarm company. It is a digital perimeter around your property that allows users to link AMP system devices. Customers can sync their AMP alarm and AMP Smart home automation systems with a smartphone so your home knows when you are away or approaching. When you come within a predetermined distance of your home, the mobile app network will prepare your home for your arrival without having to use the control panel.
  • Monitoring: Home security and automation can all be accessed and controlled from mobile devices via the AMP mobile app. Availability, however, is dependentĀ on different monitoring options and what is chosen. Some of these options allow you to control your security system and watch video monitoring of your property with your smartphone or computer, yet some do not. The garage door, lights, air conditioning, locks, and even TV can be preprogrammed to how you’d like them for your arrival.
  • Cancellation: If you have AMP Security and decide to cancel it will cost $1,250 or the remaining of your account balance, whichever ends up being less. In addition, it is difficult to find information on AMP Security’s pricing, installation cost, or contract length on their website. We called AMP customer service to retrieve that information, they told us we would have to be contacted by a sales agent at their earliest convenience.
  • Our Recommendation: While they offer quality equipment, the high cancellation costs and other unknowns prevent us from recommending their services. Prospective customers should look into Protect America and Frontpoint.

Most Helpful Reviews From AMP Security Customers

  1. User Score
    0
    Nefetia Burris
    August 28th, 2018 
    Made the worst decision ever by converting over to Amp Smart. I've had the system for maybe a month and has yet to work properly. Everytime I've left my home or went out of town my system continues to go off. They've came out several times and have yet to fix the problem. At this point I do not have a peace of mind. I had my suspension about this company and should have went with my instinct. I have been a nervous wreck since. DO-NOT GO WITH THIS COMPANY.Read More
  2. User Score
    10
    Mike
    September 25th, 2018 
    Amazing equipment. My home is smart homed out! Thier cameras blew a away the ones I that I installed myself last year. I also added some things off Amazon and added them to thier system myself! A Google home now controls my zwave lights and the whole amp smart system including the thermostat and deadbolt I got from them. Never thought changing my home into a smart home could be this easy.Read More

193 AMP Security Reviews

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  1. User Score
    5
    April 24th, 2017
    2 people found this review helpful!
    Not very happy with their customer service. We’ve had hall motion detector issues twice. First time the tech came out and really didn’t do anything. Because guess what? About a month later, same issue. Then the tech never called/never showed up. That’s after us rearranging our schedules to be home for this. Had to do this twice! The next tech came out and fixed the problem. He was great. However, woke up this morning to find the whole system down. Not working at all. So, first we had to wait until the company opened up in Utah. So we wait. Then the scheduling department tells us that the earliest a tech can come out is Friday. Today is Monday. My husband spoke to the girl first. Apparently she kept saying that she couldn’t get anyone out sooner. Oookay. Then I called to climb the chain and spoke to Lizzie in scheduling. Best she could do was call the technician. He said he’d try to get to our house, but couldn’t guarantee it. I called a 2nd time (that’s 3 calls to the company in one morning) and spoke to Steve who is customer service manager. He at least had good customer service skills. He listened and told me he’d make our house a priority in case anyone cancelled. I realize other people have been waiting for the tech and rearranged their schedules, but you would think the company would allow for some prioritization or wiggle room in the schedules for priority issues. That makes for a very frustrated client.
    Read More
  2. User Score
    0
    March 30th, 2017 Frankfort, KY
    6 people found this review helpful!
    Bait and switch tactics! Do not let these sales people come in to your home. They take advantage of the homeowner (especially if they are older). I was told so many things that are not true and I fell for it. I have a Guardian sign in front of my house, but I do not have Guardian, I have AMP. ?????My thermostat was replaced with a cheap one (I was told that all equpment was Honeywell, a reputable company). Read the
    BBB reviews, do not have anything to do with this company.
    Read More
  3. User Score
    0
    February 27th, 2017
    9 people found this review helpful!
    Deceitful sales man. Originally night house that had Guardian and then a year later got a letter stating our contract was sold to Monitronics. 2 months after that Guardian salesman, Grant B, came to my door saying Guardian wanted our business backend by doing so they would up grade our system for free. All I needed to do to cancel the service we had with Monitronics was so wrote them a letter stating they would like to cancel our acct. in fact Grant wrote the letter himself on my computer with the address and information for Monitronics. Got a letter from Monitronics stating we r under contract with them till 2020 and can’t cancel. Called Guardian to have them resolve and they said it wasn’t them that sold me the contract but a third party call AMP Security. I had to cal them which they stated that in order to get out of their contract, I would have to pay $1250 or I would need to submit the buy out of the Monitronics contract which they may or may not pay out, since it would have to be approved by upper management. I will be getting my attorney involved. Deceitful
    Read More
  4. User Score
    10
    February 8th, 2017 Casa Grande, AZ
    0 people found this review helpful!
    He was very informative and helpful. He was very helpful with all the equipment we needed and very knowledgeable. Technician was helpful and help me with any questions I had and showed me how to use the system.
    Read More
  5. User Score
    10
    February 6th, 2017 Denver, CO
    0 people found this review helpful!
    Nicoli the technivian was so kind and checked everything. He had to do all my windows which was. A lot. I look forward to many years of guardians service
    Read More
  6. User Score
    0
    January 26th, 2017
    10 people found this review helpful!
    This is the email I sent to their corporate office.

    I am writing you to inform you of the unacceptable service that your company is providing for me. Your company came knocking on our door to sale your alarm system, we already had another alarm company which was working fine, but the salesman convinced us that your service was a lot better so we signed a 5 year contract. This occurred on January 6th and was installed the same day. The alarm worked all of 4 days day before it started malfunctioning, we called for service on the 11th and Guardian said they would set up a call for service with AMP and AMP would call us within 48 hours which they did not we had to call back again several times to speak to someone at AMP and finally a service call date was set for January 23rd, on January 3rd someone from AMP called and said that the tech person could not be here until February 13th which this is unacceptable so I called the company back that day to speak to a supervisor and was told a supervisor would call me back either that day or the next day, no one called, Today January 26th I called AMP and asked to speak to a supervisor but was not allowed to instead they said they would talk to the floor supervisor first and let them know my issue, After being on hold awhile the lady came back and said that I would get a month free I told her that was still unacceptable to have an alarm for over a month and only have 4 days monitored and I wanted the alarm fixed before February 13th , she basically said that was not going to happen until the February 13th. I told her if they could not provide he service that was contracted to me then I wanted to cancel the contact she said it would be around 1000.00 to do that. Why does your company provide such bad service by not fulfilling your end contract. Having a working alarm for only 4 days out (by February 13th will be) 35 days, This is not acceptable in any standards. Just to let you know this email will be send to the BBB along with a compliant, this will also be posted on all social media sites and everyone I know. You can not simply provide this quality of poor service and just say oh you will get a month free, I do not want a month free I want my alarm to be operational. I am going to everyone possible know what kind of company you a running before they sign a contract with your company,

    Read More
  7. User Score
    10
    January 20th, 2017 Littleton, CO
    1 people found this review helpful!
    I would like to give you guys the highest rating possible for customer service. nicoli has great knowledge of all products and customer service. he got all our devices working and explained everything very well. thanks sharon and fred
    Read More
  8. User Score
    10
    January 19th, 2017
    0 people found this review helpful!
    We have had guardian for about 6 months and it’s been great. They were flexible with our schedule and we’re still able to get our cameras fixed. We love seeing our driveway from our phones
    Read More
  9. User Score
    10
    January 18th, 2017 Gilbert, AZ
    0 people found this review helpful!
    Levi helped me sign up for my system and came back to my home the next day to follow up with me to make sure I understood everything. He was very professional and honest.
    Read More
  10. User Score
    1
    January 18th, 2017 Phoenix, AZ
    6 people found this review helpful!
    We were not told by the AMP Security representatives about ADT’s early canellations charges $700.00.. He was very pushy, and talked about everything but $700.00 (elephant in the room)…
    Read More
  11. User Score
    10
    January 14th, 2017 Louisville, KY
    0 people found this review helpful!
    Raymond Chan from AMP Smart came by my house and upgraded my alarm system. I love the Smart home Automation technology and the new system. We are loving the new Skybell HD, It lets our family see who is outside of our house rather than going to the door and it is great for packages at the door. The response time is way better than it was before for the new Lynx panel. I had an issue with the equipment and had a technician that was available very quickly come by to fix it, since then I have been very pleased with my experience. I will definitely be referring my friends and family to their service in the future.
    Read More
  12. User Score
    10
    January 10th, 2017 Seattle, WA
    0 people found this review helpful!
    My AMP technician, Kevin, was very courteous and professional. I appreciate his attention to detail and taking the time to respond to my special requests. I had a request that the alarm sensors be out of view. Kevin took the time to ensure all sensors were hidden. The system is controlled with a touchscreen panel that is very easy to use.
    Read More
  13. User Score
    10
    January 8th, 2017
    0 people found this review helpful!
    Excellent service and process. I was robbed in November and immediately got a system so I could feel more at ease. My new AMP system does just that. I have a Lynx 5200 with 6 zones. The service has been great with quick response when I’ve accidentally set it off. My rep, Kevin L, was knowledgeable, professional and courteous. The installer, David L, was also very knowledgeable, responsive and courteous. After my new door was replaced from the robbery, I had to set up another zone and David came out right away to connect it. The follow up process has been great as well. Overall, a top-notch experience!
    Read More
  14. User Score
    10
    January 6th, 2017 Westminster, CO
    0 people found this review helpful!
    Got my IPad working again and was very helpful in showing me other ways to work the camera
    Read More
  15. User Score
    10
    January 2nd, 2017
    0 people found this review helpful!
    Everything was great. Awesome service.
    Read More
  16. User Score
    10
    December 30th, 2016 Brighton, CO
    0 people found this review helpful!
    Ive had this secutity for about 8 months and we had somr problems with our internet but other than thst evryonr is so helpful and now we have our cameras working great. I told my friends all about it and i will continue to
    Read More
  17. User Score
    10
    December 29th, 2016
    0 people found this review helpful!
    Guardian has provided excellent service. We recently had a small issue with the Skybell app and Nicoli, who set up the service was great. Showed up when they said he would and 5 minutes later had the issue resolved and tested.
    Read More
  18. User Score
    10
    December 29th, 2016 Denver, CO
    0 people found this review helpful!
    We had an issue with our keypad it broke. Other than that it’s been great definitely my favorite security provider. Would recommend to a friend
    nikoli was super quick too
    Read More
  19. User Score
    10
    December 28th, 2016
    0 people found this review helpful!
    My guardian experiance has been almost perfect we had skybell troubles at first. I can see whos at my frint door and my home is orotected. The teck and the customer srrvice are very nice
    Read More
  20. User Score
    8
    December 28th, 2016
    0 people found this review helpful!
    It’s been a little hard to arrange this warranty work. I started getting a fault warning within a couple hours of getting my system installed. I called the first phone number I found in my paperwork and it was the wrong company. I was later able to find the number I needed and called to schedule a service. A few days before the scheduled service I was called and a voice mail left that the technician couldn’t make it and I’d need to call back to reschedule. For the next several weeks it seemed like phone tag (due to my job and work schedule it can be difficult to get things done during normal business hours) trying to get another appointment scheduled but finally did and again Nicoli was great.
    Read More
  21. User Score
    10
    December 27th, 2016 Colorado Springs, CO
    0 people found this review helpful!
    We love our security we use it every day. It was quick join and we heard good things so we went for it. We’re now 6 months in with no issued except routine battery changes
    Read More
  22. User Score
    10
    December 27th, 2016 Colorado Springs, CO
    0 people found this review helpful!
    I’ve had guardian for about 6months now with no complaints. I accidentally set it off yesterday and they called immediately very impressed with their customer service as well. My favorite part is the phone app
    Read More
  23. User Score
    10
    December 21st, 2016 Arvada, CO
    0 people found this review helpful!
    The only thing I don’t like is my dogs are too big for my motion sensor. It works great easy to use from my phone. The technician was friendly .
    Read More
  24. User Score
    10
    December 20th, 2016 Colorado Springs, CO
    0 people found this review helpful!
    We love having our system in the house when we use it I know it’s protecting my home. We use it from our phone and the people have been great too. I have recommended guardian to many friends
    Read More
  25. User Score
    10
    December 15th, 2016
    0 people found this review helpful!
    I love my guardian system I can see .y front door from inside my house. The back camera is not as good but okay. The service is nice they are always polite
    Read More
  26. User Score
    10
    December 9th, 2016 Denver, CO
    0 people found this review helpful!
    nicoli came to fix my windows. he was fast and even though my windows were special he said he could take care of it. he explained the screen too. a+
    Read More
  27. User Score
    10
    December 8th, 2016 Colorado Springs, CO
    0 people found this review helpful!
    The tech came and fixed my camrras-. He made our phones work better even. Love the doorbell
    Read More
  28. User Score
    10
    December 7th, 2016
    0 people found this review helpful!
    He was Very nice, he Show us everything on the system and phone app.
    Cleaned up after work was done
    Like the new skybell and being able to view my front door remotely.
    Read More
  29. User Score
    10
    December 6th, 2016 Denver, CO
    0 people found this review helpful!
    Outstanding service. Took only 3 days to get appointment and now I have my heat back thanks guardian
    Read More
  30. User Score
    10
    December 1st, 2016
    0 people found this review helpful!
    Perfectly satisfied . Did a great job explaining skybell and its all good
    Read More
  31. User Score
    10
    November 23rd, 2016
    0 people found this review helpful!
    Nicoli came to my house to fix my alarm. He spent a ton of time in the phone getting things sorted out but he was very friendly and answered any questions I had. And whenhe left it was fixed! What more can you ask for. Absolute pleasure to be around
    Read More
  32. User Score
    10
    October 25th, 2016
    0 people found this review helpful!
    I like that he was here on time . he’s a friendly guy very easy to talk to which is important. Very good at explaining to the elderly. Couldnt ask for better service
    Read More
  33. User Score
    10
    October 12th, 2016 Colorado Springs, CO
    0 people found this review helpful!
    Nicoli came and fixed my garage door he was prompt. Its fixed finally and ge was very nice . Ive never had service this good
    Read More
  34. User Score
    10
    October 2nd, 2016 Pueblo, CO
    0 people found this review helpful!
    Nicoli, was very informative and professional! It was a pleasure to have him work in our home.
    Read More
  35. User Score
    10
    October 2nd, 2016 Pueblo, CO
    0 people found this review helpful!
    Service was excellent. Installation was quick and the system was explained to me in a manner that could be understood. My home was left clean which I appreciate. Nicoli was very knowledgeable and set up the system with ease. I appreciate that he was friendly and was willing to spend the necessary time explaining things.
    Read More
  36. User Score
    10
    September 19th, 2016
    0 people found this review helpful!
    I have been using my alarm system, set up by AMP Security, for a few months now. This is the first system I have ever had and it is very easy to use. Matt did an excellent job of making sure it was a good set up for my business. I would absolutely recommend them to my friends and family.
    Read More
  37. User Score
    10
    September 10th, 2016 Spokane, WA
    0 people found this review helpful!
    We are very pleased with the our new security system, the features are amazing. Levi Yeager is very professional and does a great job at explaining everything. Our installer, Jacob was also great to work with. Thanks for everything.
    Read More
  38. User Score
    10
    September 8th, 2016 GA
    0 people found this review helpful!
    Our sales rep Zac along with our technician Wyatt were great team to work with. Both were very knowledgeable and help to explain and demonstrate our new security system.
    Read More
  39. User Score
    9
    September 6th, 2016 Spokane, WA
    0 people found this review helpful!
    Good people, great service, great product
    Read More
  40. User Score
    10
    August 31st, 2016 Columbia, SC
    0 people found this review helpful!
    About a month or two ago a nice gentleman named Matt with AMP Security came by my house and upgraded my alarm system. I love that I can turn the alarm on and off from anywhere using the easy app on my phone. I had an issue with the equipment and had a technician that was available very quickly come by to fix it, since then I have been very pleased with my experience. I will definitely be referring my friends and family to their service in the future.
    Read More
  41. User Score
    10
    August 31st, 2016 Windsor, CO
    0 people found this review helpful!
    Best service we have had in a long time. We will have AMP back and NicolI anytime. Thanks amp. Was even earlier than they said it would be
    Read More
  42. User Score
    10
    August 31st, 2016 Colorado Springs, CO
    0 people found this review helpful!
    AMP was incredibly professional and answered all of my questions. I was pleased with the attentiveness of the representatives and technician. My family and I have been satisfied with the service. It has already been very beneficial.
    Read More
  43. User Score
    10
    August 30th, 2016 Charlotte, NC
    0 people found this review helpful!
    I absolutely love my new alarm with AMP Security! My previous alarm had a lot of issues and I’ve been wanting to upgrade for years. Matt with AMP stopped by a couple weeks ago and did a wonderful job of setting us up with a very easy to use system. I use it everyday and couldn’t imagine being without it.
    Read More
  44. User Score
    10
    August 30th, 2016 Greensboro, NC
    0 people found this review helpful!
    Just had my house set up with a new alarm system with AMP Security a few weeks ago. Matt did a 100% excellent job and I absolutely love it! My new doorbell camera is amazing and I love the sense of security i get from the whole system. Cant wait to refer my friends and family!
    Read More
  45. User Score
    10
    August 30th, 2016 Greensboro, NC
    0 people found this review helpful!
    Both the Salesman and System Installer were very respectful and professional. They made a point of checking in to make sure our questions/concerns were addressed. They both were extremely knowledgable about they respective jobs. Overall, we had a very pleasant experience from start to finish.
    Read More
  46. User Score
    10
    August 29th, 2016 GA
    0 people found this review helpful!
    I’ve had an alarm system in my house for years, this is my first time with AMP Security and I am more that satisfied with my experience with the company. The salesman Matt, was very informative and set us up with a great system. It is much easier to use than my prior system and gives me a great piece of mind. I referred them to my family members and will continue to in the future.
    Read More
  47. User Score
    10
    August 29th, 2016 Atlanta, GA
    0 people found this review helpful!
    I had my previous system for many years and recently had it upgraded with AMP Security. I love the new technology and had one of the wireless cameras install to watch my front yard. I am very pleased with the system and all around service. Matt, the salesman, was very thorough and set my home up very well.
    Read More
  48. User Score
    10
    August 27th, 2016 Clemmons, NC
    0 people found this review helpful!
    kevin was amazing answer all pd my question and was very profferisional. the technicians cleaned up everything after the work was done. i would highly recommend this system to anyone.
    Read More
  49. User Score
    10
    August 27th, 2016
    0 people found this review helpful!
    I’m enjoying the system with Amp alarm / Kevin a good sale man. Love the upgrade on the gald I switched companys. Highly recommended
    Read More
  50. User Score
    10
    August 27th, 2016 Phoenix, AZ
    0 people found this review helpful!
    Kevin stopped by my house and talked to us about the new security system. He wad well informed and very professional. All questions were answered to my satisfaction. I would highly recommend the system. I especially liked the remote access with my smart phone.
    Read More

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Our Score
7.0
User Score
7.7
Rank this Company

Ratings Breakdown

Price

Undisclosed

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Blanace

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
193

Overall Score

Based on ranking criteria
7.0 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,299

Overall Score

Based on ranking criteria
9.0 /10