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AMP Security Reviews

Reviews of AMP Security from real customers
(193 verified)

Our Score
7.0
User Score
7.7

See Top Rated

Our Score
7.0
User Score
7.7
Rank this Company

Ratings Breakdown

Price

Undisclosed

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Blanace

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
193

Overall Score

Based on ranking criteria
7.0 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 22, 2019

  • Equipment: AMP Security uses Honeywell equipment in their home security systems. The Honeywell Touch i5000 is the brains of the AMP Security system. Some of Honeywell’s Touch i5000 unique features include full-color touch screen, two-way voice GSM cell, news alerts, and home control integration.
  • Special Features: Geofencing is smart automation feature offered by the alarm company. It is a digital perimeter around your property that allows users to link AMP system devices. Customers can sync their AMP alarm and AMP Smart home automation systems with a smartphone so your home knows when you are away or approaching. When you come within a predetermined distance of your home, the mobile app network will prepare your home for your arrival without having to use the control panel.
  • Monitoring: Home security and automation can all be accessed and controlled from mobile devices via the AMP mobile app. Availability, however, is dependentĀ on different monitoring options and what is chosen. Some of these options allow you to control your security system and watch video monitoring of your property with your smartphone or computer, yet some do not. The garage door, lights, air conditioning, locks, and even TV can be preprogrammed to how you’d like them for your arrival.
  • Cancellation: If you have AMP Security and decide to cancel it will cost $1,250 or the remaining of your account balance, whichever ends up being less. In addition, it is difficult to find information on AMP Security’s pricing, installation cost, or contract length on their website. We called AMP customer service to retrieve that information, they told us we would have to be contacted by a sales agent at their earliest convenience.
  • Our Recommendation: While they offer quality equipment, the high cancellation costs and other unknowns prevent us from recommending their services. Prospective customers should look into Protect America and Frontpoint.

Most Helpful Reviews From AMP Security Customers

  1. User Score
    0
    Nefetia Burris
    August 28th, 2018 
    Made the worst decision ever by converting over to Amp Smart. I've had the system for maybe a month and has yet to work properly. Everytime I've left my home or went out of town my system continues to go off. They've came out several times and have yet to fix the problem. At this point I do not have a peace of mind. I had my suspension about this company and should have went with my instinct. I have been a nervous wreck since. DO-NOT GO WITH THIS COMPANY.Read More
  2. User Score
    10
    Mike
    September 25th, 2018 
    Amazing equipment. My home is smart homed out! Thier cameras blew a away the ones I that I installed myself last year. I also added some things off Amazon and added them to thier system myself! A Google home now controls my zwave lights and the whole amp smart system including the thermostat and deadbolt I got from them. Never thought changing my home into a smart home could be this easy.Read More

193 AMP Security Reviews

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  1. User Score
    10
    August 27th, 2016 Greensboro, NC
    0 people found this review helpful!
    Had my older alarm system upgraded with AMP security a few weeks ago and I absolutely love it. I had one of the new doorbell cameras added and I use it all the time! The feeling and piece of mind is unmatched and the salesman, Matt, was very straight forward and friendly.
    Read More
  2. User Score
    10
    August 27th, 2016 Greensboro, NC
    0 people found this review helpful!
    Recently was set up by Matt, with my new alarm with AMP security. I like it very much because it’s very simple. It gives me a great piece of mind that I am more secured in my home. I am very satisfied with my experience with the company.
    Read More
  3. User Score
    10
    August 27th, 2016
    0 people found this review helpful!
    Nicole was efficient
    Pleasant to work with
    Explain the process of operation fully. He is good.
    Read More
  4. User Score
    10
    August 27th, 2016 Westminster, CO
    0 people found this review helpful!
    Sales was great, really detailed on products and the instillation was fast and worked first time.
    Read More
  5. User Score
    10
    August 27th, 2016 Kannapolis, NC
    0 people found this review helpful!
    I recently upgraded my previous system and and now set up by AMP Security. Matt, the salesman that set me up, was very thorough and I love the new system. I am very happy with the whole experience.
    Read More
  6. User Score
    10
    August 25th, 2016 Charlotte, NC
    0 people found this review helpful!
    Amp did a great job. They provided my wife and I with peace of mind. Very grarefuel to work with the employees who did the sale and install. Thanks AMP.
    Read More
  7. User Score
    10
    August 23rd, 2016 Denver, CO
    0 people found this review helpful!
    Nicoli was a great installer. He got our new system installed quickly, explained everything clearly and was very professional. Best installation experience in a long time, for sure.
    Read More
  8. User Score
    10
    August 23rd, 2016 Castro Valley, CA
    0 people found this review helpful!
    I like the alarm that was put in my home. I feel secure with it. My husband is now in a care facility and having the alarm at my home makes me feel safe. Levi was the young man that helped set me up, the system was explained very well. The technician Dan did a great job and came back the help make sure everything was working properly.
    Read More
  9. User Score
    0
    August 22nd, 2016 Panorama City, CA
    1 people found this review helpful!
    Horrible service! I do not recommend this service for your home. I have been with this company for 6 years they didn’t even cover every window or doors in my house and they have never come to check my system and or updated since. Now that we called because the pieces have been falling off the windows in June it is now August, 2 months later now responding to that call in June. Ridiculous we never had called them before and it took them 2 months to have a technician out here. Worst service and now to cancel our contract has expired and they say they automatically renew for a year on its own in which none of this was mention no calls from them nothing. First they said $90 to cancel and now there say 200 and somthing to cancel.
    Read More
  10. User Score
    10
    August 20th, 2016 Denver, CO
    0 people found this review helpful!
    Everything great.
    no surprises very fast. Would recommend to a friend
    Read More
  11. User Score
    10
    August 20th, 2016 North Royalton, OH
    0 people found this review helpful!
    The installation was very quick and prompt. No waiting a week to get it.
    The package is very affordable and love the uprgrades.
    Was very unique how the salesmen approached us at our door. Love Honeywell.
    The panel is awesome and very easy to use. User friendly. Liked the key fob features. For the price you get good products.
    Read More
  12. User Score
    10
    August 20th, 2016 Greensboro, NC
    0 people found this review helpful!
    kevin *** installed a amp security system in my house. he was very knowledgeable and answered all of the questions i had and it was installed the same day. i would highly recommend this service to anyone.
    Read More
  13. User Score
    10
    August 20th, 2016 Arvada, CO
    0 people found this review helpful!
    Cason was very professional with everything he did. He even removed an old part of my first system that was very bothersome. He answered questions I had, showed me how to use the alarm and the app. Very nice, very courteous, very professional.
    Read More
  14. User Score
    10
    August 20th, 2016 Hopewell, VA
    0 people found this review helpful!
    Kam did an excellent job setting up the Alarm System. Worked really hard and stayed until the job was complete. Very polite guy. I would recommend him to everyone in the neighborhood.
    Read More
  15. User Score
    10
    August 19th, 2016 Hudson, OH
    0 people found this review helpful!
    The service was above and beyond the call of duty. Very professional and helpful most definitely.
    Everything was clear. I don’t think is going to be any surprises down the road. The tech making our key fobs work was very important. I’d recommend AMP to family and friends. Monitronics was slow at responding to any alarms.
    Read More
  16. User Score
    10
    August 19th, 2016 Hayward, CA
    0 people found this review helpful!
    I think that Levi Yeager was a very nice person to deal with. He was very helpful in explaining the system to us. He came by two separate times after the installation was completed to review the system with me. I like the doorbell camera that was placed on the system. The picture quality was sharp and I like that I can see who is at my door and this gives me sense of better security.
    Read More
  17. User Score
    10
    August 19th, 2016 Castro Valley, CA
    0 people found this review helpful!
    I have the new security system installed. Levi convinced me that it’s perfect for my home and Dan installed it the same day. Everything worked like a charm. Now, I don’t have to worry about home while away.
    Read More
  18. User Score
    10
    August 18th, 2016 Cleveland, OH
    0 people found this review helpful!
    Nick was great, real nice and probably couldn’t have had a better person in here. Mike was just as nice as nick was. Install was fast and very efficient. I’d recommend AMP to anyone.
    Read More
  19. User Score
    10
    August 18th, 2016 Columbus, OH
    0 people found this review helpful!
    Nick was good at explaining everything in detail and he was also courteous. Mike did a good job installing and not leaving a mess. The installation process was clean and quick.
    Read More
  20. User Score
    9
    August 17th, 2016 Denver, CO
    0 people found this review helpful!
    Super friendly
    Super honest
    The camera door bell is a must & a blessing.
    Read More
  21. User Score
    10
    August 17th, 2016 Denver, CO
    0 people found this review helpful!
    Everyone was very professional quick and helpful in securing our home. We would do it again.
    Read More
  22. User Score
    10
    August 16th, 2016 Denver, CO
    0 people found this review helpful!
    Both the salesman and install team were incredibly friendly and professional.
    Read More
  23. User Score
    9
    August 16th, 2016 Albuquerque, NM
    0 people found this review helpful!
    James was great, Nicholai was great, and everyone I spoke to on the phone was good. I understand the importance of verifying information before installing these systems in a home, but the whole process took 3.5 hours of my only day off this week. It was a part of my day I really needed to get some things done that I won’t be able to accomplish this week. The whole process took way too long for something I wasn’t anticipating doing. Otherwise I’m a happy as I can be so far.
    Read More
  24. User Score
    10
    August 15th, 2016 Greensboro, NC
    0 people found this review helpful!
    AMP did a great job. Two sales ladies came to my house today who were very professional and showed me logical reasons why I needed an upgrade. The install was great as well. I am very pleased with my experience.
    Read More
  25. User Score
    10
    August 13th, 2016 Denver, CO
    0 people found this review helpful!
    Got a new security system and installation of said system. Things went well, they were all very pleasant, clean, and professional. The setup went quickly and without any issues.
    Read More
  26. User Score
    10
    August 13th, 2016 Colorado Springs, CO
    1 people found this review helpful!
    I have never owned a security system before, but after speaking to my sales person Raymond Chan, I was convinced this system was for me. The system is run through 2 way celluar for a faster response time in case of emergency. The system can be armed and disarmed with our smart phones using Total Connect 2.0. AMP Security is definitely something I would recommend to my friends and family.
    Read More
  27. User Score
    10
    August 13th, 2016 Longmont, CO
    0 people found this review helpful!
    Great fast thorough service.
    Read More
  28. User Score
    10
    August 13th, 2016 Greensboro, NC
    0 people found this review helpful!
    Kevin was very plesent and answered all of my questions. Matt Robison was the technician and he was very quick and explained how to use the system very thoroughly. I love this system to protect my house.
    Read More
  29. User Score
    10
    August 13th, 2016 Dublin, OH
    0 people found this review helpful!
    Nick did a good job on helping me get setup with my new system. Nick presented himself in a professional manner and explained it to me. Mike also did very good. I’d give him a 10.
    Read More
  30. User Score
    10
    August 13th, 2016 Charlotte, NC
    0 people found this review helpful!
    The guys were great, showed you everything you need to know about the system. They also made sure you knew everything before they left.
    Read More
  31. User Score
    0
    August 12th, 2016 Louisville, KY
    0 people found this review helpful!
    Signed up in May with $200 installation fee and $54.99 a month for 2 years. So far they have taken $154 the first month , $54.99, $99.67′ the second month, $54.99, $99.67 the third month .It was $54.99 this month. I believe I am owed money back on my installation fee. I called four times. I would not recommend this company to anyone.
    Read More
  32. User Score
    10
    August 12th, 2016 Denver, CO
    0 people found this review helpful!
    The Guardian sales and install team were fast, professional, and great to work with. We chose our system option and the install was all done the same day, and our system was working before they left the house.
    Read More
  33. User Score
    9
    August 12th, 2016 Cleveland, OH
    0 people found this review helpful!
    Anthony did a good job. He did take care of us. He was patient with us because we had questions and he answered them all. Mike and Blake did a good job and explained the system in detail and reiterated any questions that came back around.
    Read More
  34. User Score
    10
    August 11th, 2016 Cleveland, OH
    0 people found this review helpful!
    Chris was so nice and helpful as was Mike. Both were friendly and professional. Mike installed the system quickly as well. I would definitely recommend them and guardian.
    Read More
  35. User Score
    10
    August 11th, 2016 Denver, CO
    0 people found this review helpful!
    Very professional. Had a problem with a sensor, prompt response and replaced with new sensor.

    Very helpful would recommend company and the service techs I have dealt with.

    Jim T

    Read More
  36. User Score
    10
    August 11th, 2016 Columbus, OH
    0 people found this review helpful!
    Professional, knowledgable
    Read More
  37. User Score
    10
    August 11th, 2016 Greensboro, NC
    0 people found this review helpful!
    The installers were very presentable and professional as well as being knowledgeable. They left the work area clean and showed me all the features of the system. Very good experience.
    Read More
  38. User Score
    10
    August 10th, 2016
    0 people found this review helpful!
    AMP knocked on my door today. Usually I do not deal with door knockers but the representative offered a deal I could not turn down in a way I could easily understand. They offer great products and services. The technician was very professional and quiet, my wife was asleep. Very pleased and would recommend AMP to anyone.
    Read More
  39. User Score
    10
    August 10th, 2016 Longmont, CO
    0 people found this review helpful!
    Thank you. What a great crew that came here tonight. Nicoli and Codi. We needed to update our system . We were just saying that we needed a better system . Thank you. They did a great job. They explained everything to us. So far, easy.!!
    Read More
  40. User Score
    10
    August 10th, 2016 Loveland, CO
    0 people found this review helpful!
    The entire team (Valeri and Nicoli) was very helpful and knowledgeable. I would highly recommend AMP Security systems to everyone.
    Read More
  41. User Score
    10
    August 9th, 2016
    0 people found this review helpful!
    I just had my new system installed today and I feel very good about the decision to go with AMP. The staff are very professional and kind, the showed me everything there is to know about my new system and I look forward to having AMP in my corner.
    Read More
  42. User Score
    10
    August 9th, 2016 Columbus, OH
    0 people found this review helpful!
    Mike answered all of my questions. He walked me through using the system. He was very professional and courteous..
    Read More
  43. User Score
    10
    August 9th, 2016 Colorado Springs, CO
    0 people found this review helpful!
    We met three very nice men: Raymond, Christian and Mark, who came and helped us make our home safer. AMP had great deals, customer service and knowledge. There wasn’t a mess left behind or any questions not answered.
    Read More
  44. User Score
    10
    August 9th, 2016 Kernersville, NC
    0 people found this review helpful!
    Wyatt was here and made sure that I was completely satisfied with his work, He was very helpful.
    Read More
  45. User Score
    10
    August 9th, 2016 Louisville, KY
    0 people found this review helpful!
    Max was very professional very nice to deal with
    He really knew what he was doing . IF I had to
    Rate him is be a eleven! Experience was very
    Excellent. Service was fast and quick, and my problem was solved professionally. Amp has been nice to work with.
    Read More
  46. User Score
    10
    August 9th, 2016 Clemmons, NC
    0 people found this review helpful!
    They are friendly, very supportive ,
    They are very helpful.
    Whenever we need them, they are always on time.
    We are pleased to be a part of your family.
    Read More
  47. User Score
    10
    August 9th, 2016 Mocksville, NC
    0 people found this review helpful!
    Salesman and techs were courteous and personable. My security system was installed quickly and explained clearly. Most important, I feel confident my new AMP security system is stronger than my old one for about the same price.
    Read More
  48. User Score
    10
    August 9th, 2016 Denver, CO
    0 people found this review helpful!
    They were very polite and very professional!!!! And I will highly recommend you.
    Read More
  49. User Score
    10
    August 8th, 2016 Greensboro, NC
    0 people found this review helpful!
    All my questions were answered. Both guys were very polite. Explained the system in a way that I could understand it easily.
    Read More
  50. User Score
    9
    August 6th, 2016 Denver, CO
    1 people found this review helpful!
    I misunderstood the price but happy with what I got the technician was nice and informative being on social security I hope it doesn’t go up higher
    Read More

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Our Score
7.0
User Score
7.7
Rank this Company

Ratings Breakdown

Price

Undisclosed

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Blanace

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
193

Overall Score

Based on ranking criteria
7.0 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,299

Overall Score

Based on ranking criteria
9.0 /10