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#32
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AMP Smart

5-year contract and high monthly costs for home security and home automation.

Our Score
6.0
User Score
6.9
Our Score
6.0
User Score
6.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$60.99

Install & Equipment Fee

$99

Contract Length

60 Months

Cancellation Policy

Pay Blanace

System Relocation Fee

Undisclosed

Number of Reviews

210

This Review is maintained by Chase Sagum

Review Last Updated: October 1, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#32
AMP_Security-logo

6.9
$60.99
$99

Pros

Positive AMP Smart Reviews

Most of the positive AMP security reviews are over 2 years old. The seven positive reviews they’ve had in the last couple of years mention that the company has high-quality equipment and that they like that there are low fees. The customer service is described as responsive.

Customer review of AMP Security on Best Home Security Companys

Home Geofencing

Geofencing is a smart automation feature offered by the alarm company. It is a digital perimeter around your property that allows users to link AMP system devices. Customers can sync their AMP alarm and AMP Smart home automation systems with a smartphone so your home knows when you are away or approaching. When you come within a predetermined distance of your home, the app network will prepare your home for your arrival without having to use the control panel.

Cons

Long Contract; High Cancellation Fees

If you have AMP security and decide to cancel it will cost $1,250 or the remaining of your account balance, whichever ends up being less. In addition, it is difficult to find information on AMP Smart’s pricing, installation cost, or contract length on their website. We called AMP customer service to retrieve that information, they told us we would have to be contacted by a sales agent at their earliest convenience.

Negative AMP Smart Reviews

On our site in 2019, most of the reviews on AMP Smart have been negative. Below are the most common complaints people have about AMP. You can also jump to our verified customer reviews below and read them for yourself.

  • 5-year contract not explained
  • Automatic contract renewal
  • No cancellation/ cancellation needed in writing 2 months before your contract ends
  • High early termination fee
  • Difficult to get technical service
  • Doorbell camera malfunctions
  • High-pressure sales representatives

Complaint against AMP Smart on Best Home Security Companys

Our Recommendation

While they offer quality equipment, the high cancellation costs and other unknowns prevent us from recommending their services. Prospective customers should look into Protect America and Frontpoint.


About AMP Smart’s Equipment

AMP Smart uses Alarm.com equipment in their home security systems that feature voice control. Home security and automation can all be accessed and controlled from mobile devices via the AMP app. Availability, however, is dependent on different monitoring options and what is chosen. Some of these options allow you to control your security system and watch video monitoring of your property with your smartphone or computer, yet some do not. The garage door, lights, air conditioning, locks, and even TV can be preprogrammed to how you’d like them for your arrival.

Home Security and Home Automation Equipment (monitor with the AMP Smart Mobile App)

AMP smart locks – keypad from Yale to lock / unlock the door. You can check the status of your door through your phone and lock your door remotely.

AMP smart control panel – Smart doorbell camera – AMP uses the Skybell camera that works in virtually all temperatures. This 180-degree view lets you see who is at your door and offers two-way audio communication. You can record video, capture a photo, live stream, and night vision. This camera has a 5x zoom and 1080p HD. You can even turn the doorbell on silent mode.

Window and door sensors – Get a text alert when doors and windows are opened. AMP Security’s sensors are small, so they’re easy to hide, and they have a battery life of 8 to 10 years.

Garage door opener – Open and close your garage from your phone. The company’s Geofencing alerts you if you leave your driveway without closing your garage door.

Smart outlets – Plug the smart outlet into any electrical outlet to control it remotely. With the AMP Smart outlets, you can also set schedules and dim lights.

Motion image sensor – These motion sensors with a built-in camera so when your motion sensor goes off, you can see what is actually going on in your home. The motion image sensor records clips, live streams, and works at night.

Indoor camera – Record and live stream video with AMP Smart indoor cameras. You can also set up text alerts.

Asset safe – This safe is 0.5 cubic feet and has an electronic lock. Because it’s a smart lock, it notifies you every time it’s open. Features 2 emergency override keys.

Other equipment for home security and automation include:

  • Geofencing
  • Smart thermostat
  • Smoke detector
  • Carbon monoxide detector
  • Flood sensor
  • Glass break sensor
  • Medical alert bracelet

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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210 AMP Smart Reviews

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  1. User Score
    0
    June 13th, 2017 Lynchburg, VA
    6 people found this review helpful!
    AMP IS THE WORST COMPANY IN AMERICA!!!! Maybe you should worry about what your doing with the company before “you try to sell” to people who ALWAYS cancel 3 days later.
    Read More
  2. User Score
    9
    June 10th, 2017
    5 people found this review helpful!
    Love!! I had recently been thinking about getting an alarm for my house since I just moved into the neighborhood about 3- months ago and AMP Smart exceeded all my expectations in what I wanted in a security/smart home system. Love my doorbell camera. The sales representative was wonderful and I really feel like she did an awesome job with all my concerns. Was very impressed with the same- day install and how professional the technician was with answering all my questions. I would highly recommend this company. I did door-to-door sales in college so trust me when I say take the negative reviews (such as late knocking, no soliciting signs) with a grain of salt. My experience with AMP Smart so far has great. Thanks AMP for my smart home!!
    Read More
  3. User Score
    0
    June 8th, 2017 Yadkinville, NC
    6 people found this review helpful!
    There is no place to start at how BAD this alarm company is!!! I left ADT after 30 years of service to go with these rude, lying, pathetic people. DON”T DO IT!!! Buy a DOG instead – he will do more for you and your family than this place. The sales pitch bull crap that was give to us is a down right out LIE! Not one thing the sales person told us is true with this company!! I got screwed. I am trying hard to save anyone that hasn’t already!!! PLEASE, Please, please do not buy into this mess!! ADT was and IS SO much BETTER!
    Read More
  4. User Score
    0
    June 2nd, 2017
    6 people found this review helpful!
    After not reading my ”no soliciting'” sign, the sales person very awkwardly told me that he wanted to ask if I would help him and his boss out by putting one of their signs in my lawn since my house gets “such good traffic”. Why would I agree to advertise for a company that I’m not even using?
    He didn’t even bother introducing himself or his company, just kept tapping the “amp” sticker on his binder. Very strange. I politely said no and locked my door. I would think it would be appropriate for the security sales person to make you feel secure, not creeped out by unprofessional behavior.
    Read More
  5. User Score
    0
    May 31st, 2017 Richmond, VA
    6 people found this review helpful!
    AMP is by far the worst security company i’ve ever had! The sales tactics used by the representative was very pushy & fishy! Customer Service representatives are Nasty! I was misled about the cancellation time frame. They are ting to make me pay thousands of dollars for a service i had on had for 5 days! Do NOT DO BUSINESS WITH THEM!
    Read More
  6. User Score
    0
    May 19th, 2017
    6 people found this review helpful!
    These people are crooks. Their salesmen are pushy. Once we cancelled. Nothing but harassment. Salesman came back united, several times. Promising the world. This is so we would keep the system. Took over a month to get our money back. Do not do business with them.
    Read More
  7. User Score
    10
    May 5th, 2017
    3 people found this review helpful!
    Amp has the best equipment in the industry! I can manage my doorbell camera, door lock and garage all from my phone. Definitely impressed by their products and services. Best part about this system is I have a rare lock and warranty on all my equipment for 5 years :)
    Read More
  8. User Score
    5
    April 24th, 2017
    2 people found this review helpful!
    Not very happy with their customer service. We’ve had hall motion detector issues twice. First time the tech came out and really didn’t do anything. Because guess what? About a month later, same issue. Then the tech never called/never showed up. That’s after us rearranging our schedules to be home for this. Had to do this twice! The next tech came out and fixed the problem. He was great. However, woke up this morning to find the whole system down. Not working at all. So, first we had to wait until the company opened up in Utah. So we wait. Then the scheduling department tells us that the earliest a tech can come out is Friday. Today is Monday. My husband spoke to the girl first. Apparently she kept saying that she couldn’t get anyone out sooner. Oookay. Then I called to climb the chain and spoke to Lizzie in scheduling. Best she could do was call the technician. He said he’d try to get to our house, but couldn’t guarantee it. I called a 2nd time (that’s 3 calls to the company in one morning) and spoke to Steve who is customer service manager. He at least had good customer service skills. He listened and told me he’d make our house a priority in case anyone cancelled. I realize other people have been waiting for the tech and rearranged their schedules, but you would think the company would allow for some prioritization or wiggle room in the schedules for priority issues. That makes for a very frustrated client.
    Read More
  9. User Score
    0
    March 30th, 2017 Frankfort, KY
    6 people found this review helpful!
    Bait and switch tactics! Do not let these sales people come in to your home. They take advantage of the homeowner (especially if they are older). I was told so many things that are not true and I fell for it. I have a Guardian sign in front of my house, but I do not have Guardian, I have AMP. ?????My thermostat was replaced with a cheap one (I was told that all equpment was Honeywell, a reputable company). Read the
    BBB reviews, do not have anything to do with this company.
    Read More
  10. User Score
    0
    February 27th, 2017
    9 people found this review helpful!
    Deceitful sales man. Originally night house that had Guardian and then a year later got a letter stating our contract was sold to Monitronics. 2 months after that Guardian salesman, Grant B, came to my door saying Guardian wanted our business backend by doing so they would up grade our system for free. All I needed to do to cancel the service we had with Monitronics was so wrote them a letter stating they would like to cancel our acct. in fact Grant wrote the letter himself on my computer with the address and information for Monitronics. Got a letter from Monitronics stating we r under contract with them till 2020 and can’t cancel. Called Guardian to have them resolve and they said it wasn’t them that sold me the contract but a third party call AMP Security. I had to cal them which they stated that in order to get out of their contract, I would have to pay $1250 or I would need to submit the buy out of the Monitronics contract which they may or may not pay out, since it would have to be approved by upper management. I will be getting my attorney involved. Deceitful
    Read More
  11. User Score
    10
    February 8th, 2017 Casa Grande, AZ
    0 people found this review helpful!
    He was very informative and helpful. He was very helpful with all the equipment we needed and very knowledgeable. Technician was helpful and help me with any questions I had and showed me how to use the system.
    Read More
  12. User Score
    10
    February 6th, 2017 Denver, CO
    0 people found this review helpful!
    Nicoli the technivian was so kind and checked everything. He had to do all my windows which was. A lot. I look forward to many years of guardians service
    Read More
  13. User Score
    0
    January 26th, 2017
    10 people found this review helpful!
    This is the email I sent to their corporate office.

    I am writing you to inform you of the unacceptable service that your company is providing for me. Your company came knocking on our door to sale your alarm system, we already had another alarm company which was working fine, but the salesman convinced us that your service was a lot better so we signed a 5 year contract. This occurred on January 6th and was installed the same day. The alarm worked all of 4 days day before it started malfunctioning, we called for service on the 11th and Guardian said they would set up a call for service with AMP and AMP would call us within 48 hours which they did not we had to call back again several times to speak to someone at AMP and finally a service call date was set for January 23rd, on January 3rd someone from AMP called and said that the tech person could not be here until February 13th which this is unacceptable so I called the company back that day to speak to a supervisor and was told a supervisor would call me back either that day or the next day, no one called, Today January 26th I called AMP and asked to speak to a supervisor but was not allowed to instead they said they would talk to the floor supervisor first and let them know my issue, After being on hold awhile the lady came back and said that I would get a month free I told her that was still unacceptable to have an alarm for over a month and only have 4 days monitored and I wanted the alarm fixed before February 13th , she basically said that was not going to happen until the February 13th. I told her if they could not provide he service that was contracted to me then I wanted to cancel the contact she said it would be around 1000.00 to do that. Why does your company provide such bad service by not fulfilling your end contract. Having a working alarm for only 4 days out (by February 13th will be) 35 days, This is not acceptable in any standards. Just to let you know this email will be send to the BBB along with a compliant, this will also be posted on all social media sites and everyone I know. You can not simply provide this quality of poor service and just say oh you will get a month free, I do not want a month free I want my alarm to be operational. I am going to everyone possible know what kind of company you a running before they sign a contract with your company,

    Read More
  14. User Score
    10
    January 20th, 2017 Littleton, CO
    1 people found this review helpful!
    I would like to give you guys the highest rating possible for customer service. nicoli has great knowledge of all products and customer service. he got all our devices working and explained everything very well. thanks sharon and fred
    Read More
  15. User Score
    10
    January 19th, 2017
    0 people found this review helpful!
    We have had guardian for about 6 months and it’s been great. They were flexible with our schedule and we’re still able to get our cameras fixed. We love seeing our driveway from our phones
    Read More
  16. User Score
    10
    January 18th, 2017 Gilbert, AZ
    0 people found this review helpful!
    Levi helped me sign up for my system and came back to my home the next day to follow up with me to make sure I understood everything. He was very professional and honest.
    Read More
  17. User Score
    1
    January 18th, 2017 Phoenix, AZ
    6 people found this review helpful!
    We were not told by the AMP Security representatives about ADT’s early canellations charges $700.00.. He was very pushy, and talked about everything but $700.00 (elephant in the room)…
    Read More
  18. User Score
    10
    January 14th, 2017 Louisville, KY
    0 people found this review helpful!
    Raymond Chan from AMP Smart came by my house and upgraded my alarm system. I love the Smart home Automation technology and the new system. We are loving the new Skybell HD, It lets our family see who is outside of our house rather than going to the door and it is great for packages at the door. The response time is way better than it was before for the new Lynx panel. I had an issue with the equipment and had a technician that was available very quickly come by to fix it, since then I have been very pleased with my experience. I will definitely be referring my friends and family to their service in the future.
    Read More
  19. User Score
    10
    January 10th, 2017 Seattle, WA
    0 people found this review helpful!
    My AMP technician, Kevin, was very courteous and professional. I appreciate his attention to detail and taking the time to respond to my special requests. I had a request that the alarm sensors be out of view. Kevin took the time to ensure all sensors were hidden. The system is controlled with a touchscreen panel that is very easy to use.
    Read More
  20. User Score
    10
    January 8th, 2017
    0 people found this review helpful!
    Excellent service and process. I was robbed in November and immediately got a system so I could feel more at ease. My new AMP system does just that. I have a Lynx 5200 with 6 zones. The service has been great with quick response when I’ve accidentally set it off. My rep, Kevin L, was knowledgeable, professional and courteous. The installer, David L, was also very knowledgeable, responsive and courteous. After my new door was replaced from the robbery, I had to set up another zone and David came out right away to connect it. The follow up process has been great as well. Overall, a top-notch experience!
    Read More

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Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

All reviews are moderated by real people at BestHomeSecurityCompanys.com to make sure they provide an assessment of the company being reviews. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

Our Score
6.0
User Score
6.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$60.99

Install & Equipment Fee

$99

Contract Length

60 Months

Cancellation Policy

Pay Blanace

System Relocation Fee

Undisclosed

Number of Reviews

210
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444