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Reviews for AT&T Digital Life | 2019 Home Security Company Reviews
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#30
Reviews for AT&T Digital Life | 2019 Home Security Company Reviews

AT&T Digital Life

Similar to: Frontpoint Security

Our Score
6.1
User Score
1.2
Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

955

This Review is maintained by Chase Sagum

Review Last Updated: September 18, 2019

AT&T Digital Life offers wireless home security monitoring and home automation. Their monthly costs and upfront costs are slightly higher than competitors, which is offset with a shorter initial contract length. Customers can control alarms and automations through the Digital Life mobile app.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.9
$34.95-59.99
$199-499

#30
Reviews for AT&T Digital Life | 2019 Home Security Company Reviews

1.2
$39.99
$149.99

Pros

2-Year Contract

AT&T Digital Life’s minimum contract length of 24 months. Most professional home security companies have a 3- to 5-year contract. The reason AT&T Digital Life can offer a short contract is because they have high up-front equipment fees. Other companies with no minimum contract length will have similarly high up-front fees.

24/7 Monitoring

Like most home security companies, Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.

Free Installations

AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.

Cons

Negative AT&T Digital Life Reviews

With nearly 1,000 reviews from real AT&T Digital Life customers, we believe we have an accurate consumer rating of 1 out 10 for the company. Best Home Security Companys never removes reviews in exchange for money with companies. Here is a summary of the biggest AT&T Digital Life complaints people have had in 2019:

  • Equipment. A few reviewers have had issues with AT&T Digital Life’s equipment – specifically the door sensors. Multiple reviews mention having to pay to re-install the equipment when they move, even though the company advertises “Free installations”.
  • Customer Service. Many reviewers are not happy with AT&T Digital Life’s poor customer service. Several mention that they are unable to effectively communicate with customer service agents.
  • Cancellation. As with most home security companies, customers can’t cancel their contract with AT&T Digital Life. Several customers are paying extra fees when the cancel, even when their contract is up.

Expensive Monitoring and Equipment

Customers can choose from three main packages.

  • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. This package includes a door sensor, motion sensor, window sensor, and an indoor siren.
  • Smart Security and Automation: $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
  • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.

Our Recommendation

With rather expensive packages and an abundance of negative reviews, we recommend you research companies like Frontpoint Security or Protect America, which starts at $19.99 a month for professional installation.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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955 AT&T Digital Life Reviews

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  1. User Score
    0
    August 21st, 2019
    1 people found this review helpful!
    The Manager is just too smart to hold a conversation with me. I asked a simple question 3 times and she found 3 different ways to avoid it and answer a different question. Guess I’ll just have to find another security company that’s half the price and has better service. What a hassle..
    Read More
  2. User Score
    1
    August 12th, 2019 Algonquin, IL
    0 people found this review helpful!
    It was very difficult to communicate with the customer service representatives. I signed a 24 month contract. We sold our home the company still charged us cancellation fees even though our contract was up. I will never use thier service again
    Read More
  3. User Score
    0
    August 10th, 2019
    0 people found this review helpful!
    DO NOT DO BUSINESS WITH THESE JOKERS — We had ADT for years and my wife got sold on packaging our home security with ATT wireless and DirectTV service, so that we’d bundle and save. The initial installation went well and the system seemed to be working for a couple of years, after which all of the batteries started failing. One day I got a call from ATT Digital Life telling me that there was a problem with one of my fire detectors. After replacing the battery and trying to troubleshoot with tech support they sent a technician out (stating that if it wasn’t a failed unit I’d have to pay the service fee). The technician came out and told me that not only had the detector failed but that there had never been proper fire detection because there was only 1 detector in the basement of a 5-level house (all of the other detectors were the old ADT detectors). Now they want to charge me the 2 services calls for coming out and fixing a system that was never working in the first place. Even when I cancelled they still say that I owe them $. SCAM!!!
    Read More
  4. User Score
    0
    August 1st, 2019 Palm Bay, FL
    1 people found this review helpful!
    I had the service for 3 years and 6 months paying $64.00 a month. They never lower my monthly payment, after I complete the 2 years contract. Very poor quality of the equipment. When I called them to disconnect the service because, I got a better company, better service and better equipment & payment, they offered a lower payment. I told them, I do not want your service anymore. I asked them to disconnect the service the next day in the morning and they did it right away after I called , leaving my family without protection until the next day that I got my new alarm company service. My payment was current and when I called them back to tell them I ask you to disconnect the service tomorrow. The told me if they connect my service back I had to pay an extra month even though it was their wrongdoing. I told them no THANK YOU FOR YOUR BAD SERVICE.. ATT DO NOT CARE FOR THE SAFETY OF THEIR GOOD CUSTOMERS!
    Read More
  5. User Score
    0
    August 1st, 2019
    2 people found this review helpful!
    My camera NEVER records. They will reset it and it stops again within a few days. My neighbors central air was stolen and it should have been caught on video. I am ready to cancel service and install my own.
    Read More
  6. User Score
    0
    July 27th, 2019 Irving, TX
    4 people found this review helpful!
    Customer service is the worst, outsourced to India and they speak horrible English but surprisingly have names like Michael, Eric or Steven!!
    The whole entire reason I cancelled is because of the sorry customer service.
    Hey AT&T, do yourself a favor and hire English speaking reps in the USA because these people in India and Africa aren’t doing you any favors!
    ADT here we come!!
    Read More
  7. User Score
    0
    July 24th, 2019 Norcross, GA
    2 people found this review helpful!
    The mobile application to arm, disarm and pay my bill never worked for me nor my wife. The customer service always spoke broken english making the resolution of problems impossible. This service never performed to our expectations and we canceled the service. They are suing us for excess of $800 in fees. Stay away from this company. It is a non performer and a fraud.
    Read More
  8. User Score
    1
    July 2nd, 2019
    1 people found this review helpful!
    I called to cancel my service and basically was told I could not cancel until my billing cycle on ended on the 20th. Also, I paid before my bill was due abs they did they were not returning my money. Their service is not great and the equipment is faulty! Beware and stay away!!!!
    Read More
  9. User Score
    2
    July 2nd, 2019
    1 people found this review helpful!
    I will have fulfilled my 2 year contract at the end of this month. I called to cancel monitoring and was told all my equipment will be rendered unusable including the door chimes and my keyless entry. This was not the case when I was with ADT and even though they offered to lower my bill considerably I’m not impressed. It was never the monitoring I signed up for exclusively but the equipment and Installation. I’m disappointed I will have to uninstall my door knob and should have bought my own equipment and paid someone to install. Hard lesson learned.
    Read More
  10. User Score
    0
    June 30th, 2019 Fulshear, TX
    0 people found this review helpful!
    Constant issues cameras not recording hard to reset n app. Several battery issues required service tech on several occasions. Door keypad faded and in beyond use customer service very difficult
    Read More
  11. User Score
    0
    June 29th, 2019 Laguna Woods, CA
    1 people found this review helpful!
    We bought a house that had ATT digital life installed in it. We don’t want the service. We hit a bottom because the alarm was beeping. Then it started a alarm. We called the company and they can not call the previous owners to see if they sold the house and to help us shut it off.
    The company is not very good at customer service. They can’t do anything.
    Read More
  12. User Score
    1
    June 28th, 2019 Providence, RI
    1 people found this review helpful!
    I had the service since for 4 years. The security it provides is good and the user app is great yet the Service tech are not as much. Three times I’ve had maintenance only to be left with sensors that need batteries less than a week later. The last two years I’ve been given a discount every time I called to cancel. I try them again and the same thing. Recently I was told that it was my responsibility to buy the batteries. The other issue is the petty fee for each component on top of the fact that none of the equipment can be installed by the user. it’s a cool system but the people maintaining it need more training.
    Read More
  13. User Score
    1
    June 18th, 2019 Schnecksville, PA
    0 people found this review helpful!
    Constant network/bug issues. Cannot understand customer service reps. They are just instructed on wha to say….no worries. App configuration is just to much. To technical to set up system and operate. Alarm is not loud enough when sounding.
    Read More
  14. User Score
    0
    June 14th, 2019 Scottsdale, AZ
    0 people found this review helpful!
    poor quality equipment, lazy support and SOL if you want to cancel
    Read More
  15. User Score
    0
    May 29th, 2019
    2 people found this review helpful!
    Horrible customer service.
    I am glad I cancelled.
    Read More
  16. User Score
    0
    May 28th, 2019 Silver Spring, MD
    1 people found this review helpful!
    Multiple false alarms resulted in charges by police. Even though
    Service is cancelled it still beeps and calls police. Would not recommend
    Read More
  17. User Score
    0
    May 26th, 2019
    1 people found this review helpful!
    Literally the worst. Was not installed correctly after 3 times. Tried to cancel and was not able. I’ll be writing a review on every site possible warning people not to use this. Their Jamaican customer service reps are awful but they have fun accents.
    Read More
  18. User Score
    0
    May 24th, 2019 Denver, CO
    2 people found this review helpful!
    I just purchased my equipment and installed the service last July and now I am moving; they want to charge me $500 to move my equipment. I have always had AT&T services, I love their wireless plans but this is a ridiculous thing to charge customers to basically double charge customers for their equipment. I would rather pay the cancelation fee and not give Digital Life another dime.
    Read More
  19. User Score
    0
    May 21st, 2019
    1 people found this review helpful!
    For a month I have been trying to get a final bill, I was given a different amount every time. now i am told I don’t even have an account at my address. I have never been through such a mess in my life it is a nightmare. How do I settle up no account, I just want a final printed bill since the amount changes all the time.
    Read More
  20. User Score
    0
    May 20th, 2019
    1 people found this review helpful!
    Absolutely the worst of everything. Supposed to transfer service to me. Their customer service reps waste your time, disrespect you and lie. They never managed to initiate services in my name and decided to start billing me anyway. They did not have any legal right to do so since they did not get a signed service agreement from me. I’ve been told multiple times that all charges have been removed and the account that was never active in the first place has been “cancelled”. I have wasted countless hours on hold with them for nothing. Their reps truly seem to enjoy enfuriating customers. Do not waste your money, time, or energy on this useless company
    Read More

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Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

955
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,396