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#27
AT&T

AT&T Digital Life Reviews

Reviews of AT&T Digital Life from real customers
(898 verified)

Our Score
6.2
User Score
1.3

See Top Rated

Our Score
6.2
User Score
1.3
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
898

Overall Score

Based on ranking criteria
6.2 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Offers Multiple Security Packages: Customers can choose from three main packages.
    • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. Specific features are not specified on the Digital Life website.
    • Smart Security and Automation:  $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
    • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.
  • Free In-Home Consultations: AT&T Digital Life offers free in-home consultations to interested consumers. This helps to ensure that the customer will purchase the equipment and service plan that is best for them and their particular home.
  • 24/7 Professional Monitoring: Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.
  • Free Standard Installations: AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.
  • Minimum 2-Year Agreement: AT&T Digital Life’s minimum service agreement is 24 months, which means that customers will either be locked into a contract for at least two years or have to pay steep cancellation fees.
  • Early Cancellation Fees Apply: Customers do have the option to get out of their Digital Life contract—at a price. Early cancellation fees start at $640 and go up from there, depending on how much time you have left in your agreement.
  • Our Recommendation: With rather expensive packages and early cancellation fees, we recommend you research companies like Frontpoint Security and Protect America.

Most Helpful Reviews From AT&T Digital Life Customers

  1. User Score
    0
    Sarah Breen
    September 22nd, 2018 
    ATT digital should NOT be in the service of protecting people’s homes and families. My equipment has not worked one too many times for something unfortunate to happen in our home. I cancelled today, which leads to a whole other host of problems. Our thermostat is not working and incannotncontril the air in my home.Read More
  2. User Score
    0
    ROSE WILLS
    May 1st, 2018 Baltimore, MD
    AT& T digital Life was the worst security system I ever purchased. There customer service will lie to you and then when you want to cancel they hit you with the cancellation fee. The service from the moment of installation was a nightmare. First, was the security door lock which locked my entire family out of home due to the lock not working properly,. approximately two days after it was installed. Called customer service there was nothing they could do to get us access to home,so they informed us to contact lock smith and that they would reimburse us. So we did call lock smith and the next day they inform us they would not reimburse us. I wanted to cancel service at this point when they informed me that I would be subject to an early cancellation fee. So, I tried to work with them and they came out a changed the lock on the door, which still never worked properly. Secondly we notice that the system would read not arming. So we called again and they told us nothing was wrong we just had to pull the panel box off the wall and it would reset. The last and final problem was when we walked in the house and we failed to disarm the system. We noticed an hour later that we did not disarm the system and that the system never went off. Again we called and AT&T keeps lying could do nothing and threatens with early cancellation fees. The camera does not record, and a thief can completely burglarize your home and AT&T will still keep charging you for a system that does not work at all. So, they can charge me for the early cancellation fee, I will see them in court because I am the consumer and nobody should have to pay for a security system that absolutely does not work. It let's thieves in a totally locks you out. Worst security system ever made.Read More

898 AT&T Digital Life Reviews

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  1. User Score
    1
    September 17th, 2014 Mansfield, OH
    3 people found this review helpful!
    I cancelled it after only 10 days. I found out that the price I was told in the ATT store was not the price I was going to be charged. I gave them a chance to back up their words by still giving me the quoted price, but they refused. They would rather take out over $800 worth of already installed equipment and lose 24 months of lesser payments than keep a customer happy and stand behind their stated promises. Make sure everything is in writing that they tell you in their store if you want their system.
    Read More
  2. User Score
    0
    September 15th, 2014 Los Angeles, CA
    2 people found this review helpful!
    Terrible, incompetent and unethical! Alarm system stopped working after a month and we had three appointments to try and fix it.
    It stop working after 5 hours later.
    Bad- bad- bad . I do not recommend it
    Read More
  3. User Score
    0
    September 12th, 2014 Long Beach, CA
    2 people found this review helpful!
    Horrible deal!! We were pressured into this feature in the first place when we went to our at&t store to replace a damaged phone we had insurance on. Next thing you know we’re there for 3 hours w/ two small children being cohersed into a “better deal”. When they arrived at our home there were issues from the get go. We didn’t receive an activation email so there was all this time being spent looking for this information then we were told FOR THE FIRST time that they would be in our home for 4-6 HOURS!!! Seriously!?!? We finally said we’re not interested. We weren’t interested in the first place and we’re returning the equipment now. Then some guy calls us and is horrific on the phone. Laughing condescendingly and furious that we didn’t call and cancel and when my wife tried to explain to him why we weren’t interested in the first place he treated her like garbage and hung up. When I called him back he sang a totally different tune and acted like we should have known they’d be in our house that long. We’re furious! We’ll be reporting this and we will be taking our entire service elsewhere!!!
    Read More
  4. User Score
    0
    September 11th, 2014 North Brunswick, NJ
    2 people found this review helpful!
    Worst service and product. I am never going to deal with this people.
    Read More
  5. User Score
    9
    September 9th, 2014 Ronkonkoma, NY
    0 people found this review helpful!
    I like the system I do wish the keypads were more high tech and that the signal it makes were louder.
    Read More
  6. User Score
    0
    September 9th, 2014 Danville, CA
    2 people found this review helpful!
    Terrible, incompetent and unethical! Alarm system stopped working after four months and we had three appointments to try and fix it. The first time they were unable to correct the problem so we had to reschedule. The second time TWO technicians came out, worked on it and said the system was working. Ten minutes later it stopped working. I schedule a third time with the stipulation that if they were unable to fix it they would waive the $200 early cancellation fee. They showed up at the wrong house and said I failed to show for the appointment so I needed to reschedule.
    HELP!
    Oh yeah, the molding to hide the wires was installed with double-sided tape which fell off in a week as noted by others.
    Read More
  7. User Score
    0
    September 8th, 2014 Jenks, OK
    2 people found this review helpful!
    The worst alarm system I have ever seen the installer damaged my house and I have been dealing with AT&T for almost a year now.
    Read More
  8. User Score
    10
    September 6th, 2014
    2 people found this review helpful!
    Absolutely wonderful system and I’m satisfied with everything. The reviews almost made me reconsider but I took a chance and I’m glad I did. Wonderful service!!!!!
    Read More
  9. User Score
    0
    September 6th, 2014 South San Francisco, CA
    3 people found this review helpful!
    horrible training and product from att. When we signed up, we were told that we will be able to try the system for 30 days after installation free of charge. After we tried the system for 14 days, we decided to cancel. This is when we found out that the trial period is 14 days after the order is placed. Our system is installed 13 days after the order! How the hell do we try the system? The call rep said we had to pay $740 for cancelling and that’s when we went to the store. All around bad experience and would not recommend ever!
    Read More
  10. User Score
    1
    September 5th, 2014 Laguna Niguel, CA
    2 people found this review helpful!
    I had the equipment installed at my son’s home for added protection as he was disabled. My son passed away and I had to sell his home, I made sure the new owner would keep the service and equipment. ATT are billing me for the months left on the contract, they couldn’t care less that I wouldn’t have sold the home if my son was alive. This isn’t about the amount owed but what heartless & insensitive people they are. I have been used their mobile service for 13 years, as soon as my contract is up in December I am changing service.
    Read More
  11. User Score
    0
    September 5th, 2014 Boynton Beach, FL
    3 people found this review helpful!
    The ATT Digital Life System is the worst system ever offered for security. This system is poorly installed by a contractor, Not ATT, and they are pressured to install the system in a limited time that is usually not enough to install the system properly. The system is poorly designed and does not work most of the time, even though the customer is not aware of it.
    Do Not Purchase this system unless you have no regard for your family’s security.
    ATT should not be allowed to offer this system due to it’s poor design, poor installation, and frequent failures.
    Read More
  12. User Score
    0
    August 28th, 2014 Fort Myers, FL
    2 people found this review helpful!
    Biggest mistake I ever made. Nothing but problems since installed. Obviously was not ready to be put out to the public. Shuts down all the time and no one knows how to fix it.
    Read More
  13. User Score
    0
    August 26th, 2014 Buffalo, NY
    3 people found this review helpful!
    Your security system is put up with double sided tape. An Ignorant worker with barely any experience will show up at your door and pretend to know what they are doing. Everything that was installed is tilted or already falling down after 4 days. This was hands down the worst experience and the most I have been disappointed with a product ever. I just walked into my house and no alarm went off. I don’t have enough time to write how horrible this system is. JUST DON’T GET IT!!!!
    Read More
  14. User Score
    0
    August 23rd, 2014 Redmond, WA
    2 people found this review helpful!
    We have had issues with AT&T Digital Life since we got the system. After the initial install they had to come back a couple times to fix issues. We were dealing with their system when it was in beta mode.

    I have been trying to access Digital Life through their iPhone app, two laptops, and an iPad to no avail. I called and spoke with Digital Life and received awful customer service. The Rep actually told me it was a website issue and they had nothing to do with it. I had to ask to talk to her supervisor who told me another caller had the same problem and she escalated it to Tier 2 support. So, if I had not personally asked to talk to the supervisor I would have been left dangling and unable to access out system remotely which is one of the main things they were advertising about their system.

    For whatever reasons, our password stop working a few months ago. My husband has called and talked with them and now I’ve made two calls. The first call was 5 days ago and I was told that I would receive an email in 24 to 48 hours. It’s been 5 days and I haven’t received an email. Now I have this supervisor telling me that they don’t send out emails. Same group and I’m being told two different things, let’s not forget the Rep who said they don’t handle this it’s a website issue, so I guess it’s three different things.

    Digital Life customer service is the worse customer service I’ve ever had to deal with. We got the system because my husband worked for AT&T.

    Read More
  15. User Score
    0
    August 20th, 2014 Beaverton, OR
    2 people found this review helpful!
    We opened up our Digital Life on July 18, 2014 and one of the main “bill payer” in the household has lost the job; therefore we do not need Home security since we will have someone be at home and we cannot AFFORD it until we all have a job.
    On August 10th 2014, I personally called the Customer Service and tried to talk to Digital Life REP; however they don’t care about the customers who are in West Coast because they were closing therefore there is no one to talk to. OKAY, have my inquiry escalated and have the supervisor call me at OUR time in OREGON at 12:30 because I will be able to take a phone call during my break. NO PHONE CALL.
    August 11th, I was by the phone wondering if anyone was ever going to call me. I asked them to cancel my account. This REP named Levi with employee ID # LR***M talked me into staying with them by offering 3 months free service with 30 day trial period. So for 4 months I don’t have to pay anything. I thought that could work since we will need home security again once everyone starts working and it can be paid. He put me on hold for 10 min because he had to put the notes in. So I thought everything is good to go.
    August 14th 2014, I received a phone call from AT&T customer satisfaction service to see if I was satisfied with my recent inquiry. I told the lady; first I need to make sure with them to see if I am still getting the FREE 4 month digital life. The transferred me to someone else and now this time a guy told me that Levi did not put any note in; however he was happy to help me out. So we did the whole process over again. THIS TIME HE PROMISED ME THAT HE WILL PUT THE NOTE IN AND I WILL NOT GET ANY BILL LATER ON.
    August 19th 2014, I received a BILL from them 79$ that includes that previous month – trial 30 day – and then added onto that SEPTEMBER BILL.
    August 20th, I called AT&T at 7:30 am and try to talk to someone who can cancel my account without any LIE. They keep transferring me to the RIGHT department 3 times and finally I got to the right department they told me the MANAGER will CALL you. I have work at 8:00 and it is 7:59 am. The manager calls me. I can’t talk to them.
    August 20, 2014 at 11:30 am, I call them again during my half hour lunch. This UGLY ATTITUTE REP girl answers the phone and told me the I CANNOT TALK TO MANAGER BECAUSE HER MANAGER IS BUSY. I asked her if she can patch me to someone else because she was rude. “NUH-UH I CANNOT DO THAT AS WELL BECAUSE THERE IS NO IS HERE BESIDES ME THAT CAN HELP YOU”. That REPS name is Melissa in Billing Department and her Employee ID: MD 554*. So, I haven’t been able to reach anyone to CANCEL my account. It’s JUST canceling my account.
    Please stay away from them. They are the worst customer service people. If you have any inquiry you may not get answer from them or they LIE TO YOU and then you will never be able to reach anyone to get what you needed.
    Read More
  16. User Score
    0
    August 19th, 2014 Tulsa, OK
    2 people found this review helpful!
    I sat on hold with ATT as the fire department showed up after a false alarm. They installed a smoke alarm in my kitchen that plugs into a wall jack that I did not know about. I cleared the panel with my PIN, called ATT and they then put me on hold. During this time on hold the fire department showed up. Thank god it wasn’t a real emergency that required paramedics.
    Read More
  17. User Score
    10
    August 18th, 2014 Clarksville, TN
    3 people found this review helpful!
    I tried both ADT and AT&T. ADT has been around forever it seems. And they are so backed up it can take up to 10 weeks for an appt. I needed security quick. I called the 1-800 # and talked to Josh. He walked me through each device and showed me pics online on what they do. (I added A bunch). Every piece I ordered was here in 17 hours. And he sent me a “Protected by AT&T” with the order. I really liked that. 6 days later it was installed, 3 days later then that someone tried to break in…… (Paid a little extra for the camera then BOOM got ya prick!!) AT&T hasn’t offered security for a year yet and they have me for a customer for life. Thank you AT&T
    Read More
  18. User Score
    0
    August 17th, 2014 Mahopac, NY
    2 people found this review helpful!
    I have had digital life 3 months and have had a total of 24 technician hours in my home. They are elusive in their pricing where the AT&T store, customer service phone # and technicians give you 3
    different answers. This reminds me to also mention that due to this, I also have about 10-12 hours wasted on the phone with these people. A technician can’t answer or do anything themselves without calling someone and they get put on hold too. They’ve installed my door locks backwards, set up smart switches which the lights wouldn’t shut off causing several other lights in my house to burn out which could’ve set my house on fire. I called to have these removed, they sent someone who spent 8 hours at my house and replaced the “brain” of the system but yet the two switches are still in my wall dagling
    Read More
  19. User Score
    0
    August 15th, 2014 Oklahoma City, OK
    2 people found this review helpful!
    Absolutely without a doubt the worst installation as well as customer service I have ever come across with any company. The installer came a week early before we were completely ready and we allowed this to try and help him outvwithbhis schedule. The installer then shattered a glass door in our kitchen and now 2 weeks later we still can’t get anyone to do anything about it much less call us back. The acknowledge he shattered it but simply don’t care that. I tell everyone I talk to to ABSOLUTELY NOT usevAT&T for anything. Terrible company with even worse service
    Read More
  20. User Score
    0
    August 14th, 2014 OK
    2 people found this review helpful!
    Worst experience ever, 1)when the installer showed up I found out that it was going to take 5 hours not the couple of hours I was told in the store.2) I had to use his iPad to set up my account and a group msg flashed that said I may be a little longer I just found out 3 girls live here (I had told him that not 5 min before). 3) I left to go run errands and my sister was going to wait for the last 2 hours of the install and I get a msg saying that my garage door motor mysteriously has a short in it and no longer works and the garage door panel would not be set up nor were they responsible for fixing it. 4) I get home and the installer reassures me he did not break it and his boss shows up to make things right….the boss discovers my garage door opener puts out way more volts than the keypad and never would have been compatible….the reason given why the technician didn’t check this first, lack of experience. 5) I tell the boss about the inappropriate message sent about the 3 girls living in the house and before I could even finish he stated that was a group msg sent from the technician in okc and had nothing to do with my home…..hmmm maybe it was just a coincidence 6) I tell them just to uninstall the work that has been done because I was very disappointed and not willing to enter into 2 years of that nonsense not to mention part of what was offered to me would be unavailable, after the technician left I checked all my doors and windows and 2 windows had been unlocked. Very displeased with the service provided and am 100 percent satisfied with my decision to walk away.
    Read More
  21. User Score
    10
    August 14th, 2014 Seattle, WA
    3 people found this review helpful!
    Just updating my review below. The system is still doing exactly what it is supposed to. Phone information has been invariably promptly answered and helpful. I had to have one door lock replaced because I forgot the master code, which was not their fault, and one visit to tighten up the wiring in the sensors taken over from the previous system. I’ve had no problems with unfulfilled promises.

    I have 16 programs set to run – lights timed to sunrise and sunset, lights come on when I open the door, I get texts when the power goes out or comes back on, I get a text when someone comes in the door. Texts take between 3 and 10 seconds to arrive. No need to carry keys or a remote anymore. A garage opener is included in the system. The touchpad locks and toggle switches even look good.

    Not perfect, but the closest thing to it.

    Read More
  22. User Score
    0
    August 7th, 2014
    2 people found this review helpful!
    We have this digital life. … first of we waited for like two months brother they came and installed it. .. and it’s never worked. ..we’ve tried calling the customer service number and got the runaround. .. finally it went off on its own and we told them to just come get the whole thing because its NEVER worked since we’ve had it. …. now it still doesn’t work and they haven’t come to get it. .. and we get a bill for over $950 for having it. …wtf?
    Read More
  23. User Score
    4
    August 6th, 2014 Everett, WA
    2 people found this review helpful!
    Was contacted on Monday by customer service apologizing for the misinformation put forth by the rep. on Sunday. See review below on Sunday.
    She explained that dropping 2-G from the cellular net work is happening and will be complete by Feb. 2016.
    The way the rep. explained it to me, it was more like extortion than an upgrade to the system.
    DW
    Read More
  24. User Score
    10
    August 6th, 2014 Spring, TX
    1 people found this review helpful!
    Amazing service and impossibly fast response. Do not sleepily let the dogs out in the morning and forget to disarm. You will have texts and phone calls before you ever make it to the key pad. I also echo Anita Davis’ comments below regarding AT&T. They’re the main reason I shopped around.
    Read More
  25. User Score
    0
    August 4th, 2014 San Diego, CA
    2 people found this review helpful!
    I have never experienced such awful customer service. It was so bad I am canceling all my AT&T phone and U-Verse services and will not be going back to AT&T ever despite being a long time customer. The system has had all kinds of “offline” issues and customer service can never help. They tell me they have changed info then keep calling me about what they said they had changes. I HATE this system! DO NOT DO IT
    Read More
  26. User Score
    0
    August 3rd, 2014 Lehighton, PA
    2 people found this review helpful!
    Useless, horrible system , doesn’t work, tied to a 2 year contract. Customer service is terrible, monolith in my house that does nothing, stay away at all costs, amateurs in the field of home security
    Read More
  27. User Score
    0
    July 23rd, 2014 Austin, TX
    2 people found this review helpful!
    Truthfully it looks good on paper. But let something go worng…and it gets to be a nightmare quickly. They have no concept of customer service. They use private contractors to wire up the a/c heat thermostat and they screw up…cost $460 to get rewired. AT&T refused to comp me or even give me a partial refund. So I have tried to get it moderated, but now its down to small claims court it seems. I had trouble with Uverse and cancelled that. BEWARE!!!!!!
    Read More
  28. User Score
    3
    July 13th, 2014 Ardsley, NY
    2 people found this review helpful!
    We have had problems with window and door sensors dropping offline in the middle of the night or randomly during the day while the alarm is active leaving multiple vulnerabilities. Seems like the technology they are using is just not well tested.
    Read More
  29. User Score
    0
    July 12th, 2014 Yucaipa, CA
    2 people found this review helpful!
    I am SO unhappy with this alarm system! I have only had it for 3 months and I have had issues with the system ever since it got installed! Spoke with a manager numerous times and they don’t stand by their word! I am having to pay a monthly service for a system that sucks and doesn’t work! I DO NOT recommend this Alarm company at ALL!
    Read More
  30. User Score
    4
    July 8th, 2014 San Francisco, CA
    0 people found this review helpful!
    The basic service is ok, but the door security cams do not work in sub 32 degree weather and basically shut off. Also, be aware of the contract. I am going through a divorce, had to sell my house, and you cannot turn off the service. I am being told the only thing I can do is to pay a $500 early termination fee or have it installed at the apartment I’ve moved to which already has a security system. This is a nasty contract that serves the best interests of AT&T and not the customer.
    Read More
  31. User Score
    9
    July 7th, 2014 Springfield, NJ
    0 people found this review helpful!
    So far so good
    Read More
  32. User Score
    10
    July 3rd, 2014
    1 people found this review helpful!
    I have AT&T digital life for about 3 months and for the money I think they are great. I had ADT for 6 years and they kept raising our price every 6mos. Another thing everytime an alarm was set off it took them at least 15 min to notify the sheriffs. It also took them 10 mins to notify myself and my husband. I know how long it took because I set it off on purpose once just to see how long it took them to respond. With digital life I was notified right away and I mean within 90 secs or so. The sheriffs showed up right away as well. There is a 30 sec delay with the cameras though, nothing’s perfect. If you expect A+ service for $30 a month you’re dreaming. We pay $60 a month for ours and that’s with 2 cameras, 1 in front and 1 in back. Another thing with digital life I can set the cameras to record everytime there’s motion around my house which is great since we travel a lot. For digital life I pay $10 more a month than with ADT where I had slow responses, no cameras, and no idea what was going on outside of my house when I was away. So if you want good service your gonna have to pay for it and you get what you pay for.
    Read More
  33. User Score
    3
    July 2nd, 2014 Bothell, WA
    1 people found this review helpful!
    When I signed up for Digital Life I was in the pilot group open to employees of AT&T only. At the time, I had been employed as a middle-manager (Marketing) for 14 years, in the Mobility group. I’m conflicted in saying that this service is fairly poor. Without my 50% employee discount I wouldn’t have put up with it for a week.

    – Sensors drop off line all the time
    – The alarm is plugged into an outlet, it’s just a little box on the outlet. It makes almost no noise!!! So if I’m away, and someone intrudes via a working sensor (questionable) and the alarm goes off, they’ve got probably 30 minutes before the Sheriff shows up.
    – The cameras never worked and I had them removed.

    And they won’t waive the early termination fee!

    Read More
  34. User Score
    0
    July 1st, 2014 Cypress, CA
    3 people found this review helpful!
    Never ever fall in to this scam. They are the nightmare, I walked into Westminster store at beach blvd. just to find out how can I reduce my bill for 5 cells phone and I was told new promotion can save me money buy new bundle of digital life which include camera, smoke detectors free installation and much more and it will be within the same amount which I am paying now but this way I will get free monitor service

    They did not installed smoke detectors I was on the phone with them for hours and while I am typing this I am on hold from their store.

    I had taken off from work twice but no one came when I called Hold hold and hold my phone battery was about to end. At last I was told yes technician came and installed already, this was too funny. When I explain I am waiting since morning no one came another 45 minutes hold and I was told oh there is a note here that no one responded from home, a lot of apologies but problem did not solve, This is the third off I had taken from work only for at&t, hopeless service, lier, and scam. Sales person make commission for selling manager get money and customers nothing but waist of time and frustration. Now I had called my attorney to take care of this.
    Please please never fall in this scam.

    Read More
  35. User Score
    1
    June 24th, 2014 Clovis, CA
    2 people found this review helpful!
    Worthless. It tells me how many times I walk in and out of my house for 50 bucks a month. I can’t believe I fell for this gimmick. 2 year contract. AT&T knows how to overcharge for everything.
    Read More
  36. User Score
    0
    June 23rd, 2014 Desoto, TX
    2 people found this review helpful!
    I purchased the system in Feb 2014, since then I have had 6 techs out for repairs, and 5 of the 6 was very professional. No complaints for them. As far as the system it is the worst problem that I have ever had. It’s off line 80% of the time, it wakes us up all times of the night. The alarm go off when we are not home and we rush back only to find the doors are locked. False alarms cost money in my city. They can’t fix the problem but still want $500.00 to cancel. Everything in my house is AT&T and this is the way I am treated? The last customer service manager I spoke to (Mr. Johnson) told me he could wave the fee but he was not, with all of my services I spend over $ 400. a month with AT&T and this is how I am talked to? All I have to say is stay with ADT if you have them. I will pay the $500. and Verizon, Time Warrens and ADT you have a new customer. By the way it was Mr. Johnson’s attitude that makes me want to change my cell, TV and internet, no problem with those services. Its a shame that you give a person a little power and they spoil everything.
    Read More
  37. User Score
    10
    June 23rd, 2014 Seattle, WA
    4 people found this review helpful!
    I surveyed the possibilities for several weeks – ATT had the best smartphone and web interface, and most of the capabilities available anywhere short of a very custom and expensive system,.

    Installation took a while, but was covered by the cost initially quoted. They adopted my existing sensors for the windows and doors, and I’ve had no problems, in fact I have them back to add controllers on a couple more lights. The installers also fixed some 3-way wiring earlier electricians had bungled.

    I’ve had the service for about 8 months and I’m very pleased.

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  38. User Score
    8
    June 13th, 2014 Bronx, NY
    1 people found this review helpful!
    Great so far, only complaint is that the key board speaker is very low. Yes I would recommend this system.
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  39. User Score
    1
    June 12th, 2014 Manhattan Beach, CA
    3 people found this review helpful!
    Att Digital life is not ready for prime time:
    Install took 3 days (about 25 hours total).
    Installer accidently drilled a hole through my front door, leaving a large hole. They also installed rather large white window sensors on each window, even though I had built in sensors from a previous system. After two months of asking ATT to repair the damage and remove unnecessary sensors, I gave up and hired my own contractors to make repairs.
    The system worked OK while I had it, although the cameras are somewhat slow.
    I finally had ATT pull the equipment out as they could not communicate between sales, customer service (Texas) & repair (CA) in order to repair the damage.
    While everyone was very friendly that I spoke with, ATT digital life seems to be too large and spread out to be effective. I wonder how long it would have taken if my system went down?
    Lastly, the low pitched chirp, designed to let you know your home is being entered is so quiet, you can’t hear it
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  40. User Score
    9
    June 11th, 2014 Flowery Branch, GA
    1 people found this review helpful!
    have had this system for 8 months and had none of the problems described by others. Although I find it slightly pricy, the overall ability to monitor the cameras, see when the kids get home and toggle the lights when we are out of town is worth the peace of mind. Only once did my video go off and i had to upgrade teh app on my Ipad.
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  41. User Score
    0
    June 7th, 2014 Greenville, OH
    4 people found this review helpful!
    Customer service and quality control at AT&T Digital Life is horrible. Amazing that a business can survive over 100 years and have 100,000 customers and be this inept. The telephone support, on two separate occasions, mis-spelled my user ID. The on-line instructions for creating a password are incorrect, frustrating users. The area manager’s arrogance was typical of a corporate giant that has survived too many generations. Corporate customer service is automated – need I say more? The installation technicians were great. Too bad these guys aren’t running the Company.
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  42. User Score
    0
    June 3rd, 2014 San Jose, CA
    2 people found this review helpful!
    Worst service ever I would not recommend AT&T digital life to my worst enemy. Nothing works and you get calls form AT&T middle of the night at 2 and 3 in the morning telling you the system is off line and to have you trouble shoot it this happens to me 2 to 3 times a weeks and lack of sleep disrupts my day. They had tec come out 3X with no solution and they want to charge me $500 to cancel the service because of their incapability to deliver the service I’m paying for. Also system turns itself off if you think you have your alarm on when you set it on think again. Camera’s don’t work all the time. This has been nothing but pain for me loosing my sleep , staying home form work to have someone come out and try to fix things with no solution and after all this they are not even willing to cancel the service.
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  43. User Score
    0
    June 2nd, 2014 North Olmsted, OH
    3 people found this review helpful!
    I had Digital life installed Dec ’13. Cameras work sometimes sometimes not. I have been dealing with att on this matter since. I had to write to the headquarters just to get them to listen to me. Then I am told that I was the only one with this problem and it was probably my internet. Well guess what I have att uverse so there go that theory. So they had the cameras replaced the dlc box replaced and still no change. Now I have been told that several people are having the same problem. Would I recommend this, NEVER. Not until they fix all the problems.
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  44. User Score
    6
    May 28th, 2014 Anaheim, CA
    0 people found this review helpful!
    I have no complaints with the installer. He was prompt, professional & informative. The only thing he didn’t mention was the type of batteries needed when they get low. Here comes the frustration…After 3 phone calls to ATT, giving all my personal info/passwords & driving to 6 different stores, including an ATT store, I finally found the correct battery at Radio Shack. My opinion is that this company really needs to focus more on the education of their customer service dept. so they can send customers to 1 location with the correct size/style# of something as simple as a battery. Better stock up when you do find them!
    Read More
  45. User Score
    10
    May 28th, 2014 Houston, TX
    1 people found this review helpful!
    I want to start off saying we were very skeptical about the service we called around to different companies and we finally decided to go with at&t since we already had Uverse which worked very good. We got the digital life installed on May 14,2014 however we did have to have a conversion box installed which made the service take about 12 hours. After all said and done the installation went perfect the system was all clear no problems whatsoever. The installation was on time he was very professional everybody that came out to do there part was on time and very professional. The installer took his time and went over every aspect of the system with us and explained all of the functions of the system. We went on vacation and all the systems functioned properly the camera was clear which I was very happy with. All equipment worked properly. I want to say thanks to at&t for making this a pleasant experience. We will be getting another camera in the near future. Thanks for making my family feel safe and secure.
    Read More
  46. User Score
    10
    May 22nd, 2014 Alpharetta, GA
    1 people found this review helpful!
    The review on Digital Life is outdate and very vague. The service is great and i am very happy to have such a great company keep me proteccted. Who can tell with all those other companies i have never heard of.
    Read More
  47. User Score
    9
    April 6th, 2014 East Northport, NY
    1 people found this review helpful!
    Had a wonderful experience with the tech. Install was complete with no hiccups. My only reason for not giving them a 10 is the low beep sound when a door opens. I have little kids and would’ve liked it to be louder. AT&T is aware of the request by many and are working on it. Aside from that seems to me the system works fine
    Read More
  48. User Score
    1
    February 24th, 2014 Marietta, GA
    4 people found this review helpful!
    Buyer beware. Paid upfront fees for services desired. Paid to have my old security system to be removed. Digital Life service tech comes to house only to inform me cell service at my location was not strong enough to install. Now I have no alarm, fire, etc. coverage!
    Run around at AT&T Digital. On top of everything, tech would not take two boxes of their equipment (which was shipped to me by them)! Was told I would have to open, put return label, re-tape & I would need to take to UPS !
    Read More

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Our Score
6.2
User Score
1.3
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
898

Overall Score

Based on ranking criteria
6.2 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10