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Reviews for AT&T Digital Life | 2019 Home Security Company Reviews
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#30
Reviews for AT&T Digital Life | 2019 Home Security Company Reviews

AT&T Digital Life

Similar to: Frontpoint Security

Our Score
6.1
User Score
1.2
Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

955

This Review is maintained by Chase Sagum

Review Last Updated: September 18, 2019

AT&T Digital Life offers wireless home security monitoring and home automation. Their monthly costs and upfront costs are slightly higher than competitors, which is offset with a shorter initial contract length. Customers can control alarms and automations through the Digital Life mobile app.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.9
$34.95-59.99
$199-499

#30
Reviews for AT&T Digital Life | 2019 Home Security Company Reviews

1.2
$39.99
$149.99

Pros

2-Year Contract

AT&T Digital Life’s minimum contract length of 24 months. Most professional home security companies have a 3- to 5-year contract. The reason AT&T Digital Life can offer a short contract is because they have high up-front equipment fees. Other companies with no minimum contract length will have similarly high up-front fees.

24/7 Monitoring

Like most home security companies, Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.

Free Installations

AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.

Cons

Negative AT&T Digital Life Reviews

With nearly 1,000 reviews from real AT&T Digital Life customers, we believe we have an accurate consumer rating of 1 out 10 for the company. Best Home Security Companys never removes reviews in exchange for money with companies. Here is a summary of the biggest AT&T Digital Life complaints people have had in 2019:

  • Equipment. A few reviewers have had issues with AT&T Digital Life’s equipment – specifically the door sensors. Multiple reviews mention having to pay to re-install the equipment when they move, even though the company advertises “Free installations”.
  • Customer Service. Many reviewers are not happy with AT&T Digital Life’s poor customer service. Several mention that they are unable to effectively communicate with customer service agents.
  • Cancellation. As with most home security companies, customers can’t cancel their contract with AT&T Digital Life. Several customers are paying extra fees when the cancel, even when their contract is up.

Expensive Monitoring and Equipment

Customers can choose from three main packages.

  • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. This package includes a door sensor, motion sensor, window sensor, and an indoor siren.
  • Smart Security and Automation: $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
  • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.

Our Recommendation

With rather expensive packages and an abundance of negative reviews, we recommend you research companies like Frontpoint Security or Protect America, which starts at $19.99 a month for professional installation.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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955 AT&T Digital Life Reviews

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  1. User Score
    0
    August 23rd, 2014 Redmond, WA
    2 people found this review helpful!
    We have had issues with AT&T Digital Life since we got the system. After the initial install they had to come back a couple times to fix issues. We were dealing with their system when it was in beta mode.

    I have been trying to access Digital Life through their iPhone app, two laptops, and an iPad to no avail. I called and spoke with Digital Life and received awful customer service. The Rep actually told me it was a website issue and they had nothing to do with it. I had to ask to talk to her supervisor who told me another caller had the same problem and she escalated it to Tier 2 support. So, if I had not personally asked to talk to the supervisor I would have been left dangling and unable to access out system remotely which is one of the main things they were advertising about their system.

    For whatever reasons, our password stop working a few months ago. My husband has called and talked with them and now I’ve made two calls. The first call was 5 days ago and I was told that I would receive an email in 24 to 48 hours. It’s been 5 days and I haven’t received an email. Now I have this supervisor telling me that they don’t send out emails. Same group and I’m being told two different things, let’s not forget the Rep who said they don’t handle this it’s a website issue, so I guess it’s three different things.

    Digital Life customer service is the worse customer service I’ve ever had to deal with. We got the system because my husband worked for AT&T.

    Read More
  2. User Score
    0
    August 20th, 2014 Beaverton, OR
    2 people found this review helpful!
    We opened up our Digital Life on July 18, 2014 and one of the main “bill payer” in the household has lost the job; therefore we do not need Home security since we will have someone be at home and we cannot AFFORD it until we all have a job.
    On August 10th 2014, I personally called the Customer Service and tried to talk to Digital Life REP; however they don’t care about the customers who are in West Coast because they were closing therefore there is no one to talk to. OKAY, have my inquiry escalated and have the supervisor call me at OUR time in OREGON at 12:30 because I will be able to take a phone call during my break. NO PHONE CALL.
    August 11th, I was by the phone wondering if anyone was ever going to call me. I asked them to cancel my account. This REP named Levi with employee ID # LR***M talked me into staying with them by offering 3 months free service with 30 day trial period. So for 4 months I don’t have to pay anything. I thought that could work since we will need home security again once everyone starts working and it can be paid. He put me on hold for 10 min because he had to put the notes in. So I thought everything is good to go.
    August 14th 2014, I received a phone call from AT&T customer satisfaction service to see if I was satisfied with my recent inquiry. I told the lady; first I need to make sure with them to see if I am still getting the FREE 4 month digital life. The transferred me to someone else and now this time a guy told me that Levi did not put any note in; however he was happy to help me out. So we did the whole process over again. THIS TIME HE PROMISED ME THAT HE WILL PUT THE NOTE IN AND I WILL NOT GET ANY BILL LATER ON.
    August 19th 2014, I received a BILL from them 79$ that includes that previous month – trial 30 day – and then added onto that SEPTEMBER BILL.
    August 20th, I called AT&T at 7:30 am and try to talk to someone who can cancel my account without any LIE. They keep transferring me to the RIGHT department 3 times and finally I got to the right department they told me the MANAGER will CALL you. I have work at 8:00 and it is 7:59 am. The manager calls me. I can’t talk to them.
    August 20, 2014 at 11:30 am, I call them again during my half hour lunch. This UGLY ATTITUTE REP girl answers the phone and told me the I CANNOT TALK TO MANAGER BECAUSE HER MANAGER IS BUSY. I asked her if she can patch me to someone else because she was rude. “NUH-UH I CANNOT DO THAT AS WELL BECAUSE THERE IS NO IS HERE BESIDES ME THAT CAN HELP YOU”. That REPS name is Melissa in Billing Department and her Employee ID: MD 554*. So, I haven’t been able to reach anyone to CANCEL my account. It’s JUST canceling my account.
    Please stay away from them. They are the worst customer service people. If you have any inquiry you may not get answer from them or they LIE TO YOU and then you will never be able to reach anyone to get what you needed.
    Read More
  3. User Score
    0
    August 19th, 2014 Tulsa, OK
    2 people found this review helpful!
    I sat on hold with ATT as the fire department showed up after a false alarm. They installed a smoke alarm in my kitchen that plugs into a wall jack that I did not know about. I cleared the panel with my PIN, called ATT and they then put me on hold. During this time on hold the fire department showed up. Thank god it wasn’t a real emergency that required paramedics.
    Read More
  4. User Score
    10
    August 18th, 2014 Clarksville, TN
    3 people found this review helpful!
    I tried both ADT and AT&T. ADT has been around forever it seems. And they are so backed up it can take up to 10 weeks for an appt. I needed security quick. I called the 1-800 # and talked to Josh. He walked me through each device and showed me pics online on what they do. (I added A bunch). Every piece I ordered was here in 17 hours. And he sent me a “Protected by AT&T” with the order. I really liked that. 6 days later it was installed, 3 days later then that someone tried to break in…… (Paid a little extra for the camera then BOOM got ya prick!!) AT&T hasn’t offered security for a year yet and they have me for a customer for life. Thank you AT&T
    Read More
  5. User Score
    0
    August 17th, 2014 Mahopac, NY
    2 people found this review helpful!
    I have had digital life 3 months and have had a total of 24 technician hours in my home. They are elusive in their pricing where the AT&T store, customer service phone # and technicians give you 3
    different answers. This reminds me to also mention that due to this, I also have about 10-12 hours wasted on the phone with these people. A technician can’t answer or do anything themselves without calling someone and they get put on hold too. They’ve installed my door locks backwards, set up smart switches which the lights wouldn’t shut off causing several other lights in my house to burn out which could’ve set my house on fire. I called to have these removed, they sent someone who spent 8 hours at my house and replaced the “brain” of the system but yet the two switches are still in my wall dagling
    Read More
  6. User Score
    0
    August 15th, 2014 Oklahoma City, OK
    2 people found this review helpful!
    Absolutely without a doubt the worst installation as well as customer service I have ever come across with any company. The installer came a week early before we were completely ready and we allowed this to try and help him outvwithbhis schedule. The installer then shattered a glass door in our kitchen and now 2 weeks later we still can’t get anyone to do anything about it much less call us back. The acknowledge he shattered it but simply don’t care that. I tell everyone I talk to to ABSOLUTELY NOT usevAT&T for anything. Terrible company with even worse service
    Read More
  7. User Score
    0
    August 14th, 2014 OK
    2 people found this review helpful!
    Worst experience ever, 1)when the installer showed up I found out that it was going to take 5 hours not the couple of hours I was told in the store.2) I had to use his iPad to set up my account and a group msg flashed that said I may be a little longer I just found out 3 girls live here (I had told him that not 5 min before). 3) I left to go run errands and my sister was going to wait for the last 2 hours of the install and I get a msg saying that my garage door motor mysteriously has a short in it and no longer works and the garage door panel would not be set up nor were they responsible for fixing it. 4) I get home and the installer reassures me he did not break it and his boss shows up to make things right….the boss discovers my garage door opener puts out way more volts than the keypad and never would have been compatible….the reason given why the technician didn’t check this first, lack of experience. 5) I tell the boss about the inappropriate message sent about the 3 girls living in the house and before I could even finish he stated that was a group msg sent from the technician in okc and had nothing to do with my home…..hmmm maybe it was just a coincidence 6) I tell them just to uninstall the work that has been done because I was very disappointed and not willing to enter into 2 years of that nonsense not to mention part of what was offered to me would be unavailable, after the technician left I checked all my doors and windows and 2 windows had been unlocked. Very displeased with the service provided and am 100 percent satisfied with my decision to walk away.
    Read More
  8. User Score
    10
    August 14th, 2014 Seattle, WA
    3 people found this review helpful!
    Just updating my review below. The system is still doing exactly what it is supposed to. Phone information has been invariably promptly answered and helpful. I had to have one door lock replaced because I forgot the master code, which was not their fault, and one visit to tighten up the wiring in the sensors taken over from the previous system. I’ve had no problems with unfulfilled promises.

    I have 16 programs set to run – lights timed to sunrise and sunset, lights come on when I open the door, I get texts when the power goes out or comes back on, I get a text when someone comes in the door. Texts take between 3 and 10 seconds to arrive. No need to carry keys or a remote anymore. A garage opener is included in the system. The touchpad locks and toggle switches even look good.

    Not perfect, but the closest thing to it.

    Read More
  9. User Score
    0
    August 7th, 2014
    2 people found this review helpful!
    We have this digital life. … first of we waited for like two months brother they came and installed it. .. and it’s never worked. ..we’ve tried calling the customer service number and got the runaround. .. finally it went off on its own and we told them to just come get the whole thing because its NEVER worked since we’ve had it. …. now it still doesn’t work and they haven’t come to get it. .. and we get a bill for over $950 for having it. …wtf?
    Read More
  10. User Score
    4
    August 6th, 2014 Everett, WA
    2 people found this review helpful!
    Was contacted on Monday by customer service apologizing for the misinformation put forth by the rep. on Sunday. See review below on Sunday.
    She explained that dropping 2-G from the cellular net work is happening and will be complete by Feb. 2016.
    The way the rep. explained it to me, it was more like extortion than an upgrade to the system.
    DW
    Read More
  11. User Score
    10
    August 6th, 2014 Spring, TX
    1 people found this review helpful!
    Amazing service and impossibly fast response. Do not sleepily let the dogs out in the morning and forget to disarm. You will have texts and phone calls before you ever make it to the key pad. I also echo Anita Davis’ comments below regarding AT&T. They’re the main reason I shopped around.
    Read More
  12. User Score
    0
    August 4th, 2014 San Diego, CA
    2 people found this review helpful!
    I have never experienced such awful customer service. It was so bad I am canceling all my AT&T phone and U-Verse services and will not be going back to AT&T ever despite being a long time customer. The system has had all kinds of “offline” issues and customer service can never help. They tell me they have changed info then keep calling me about what they said they had changes. I HATE this system! DO NOT DO IT
    Read More
  13. User Score
    0
    August 3rd, 2014 Lehighton, PA
    2 people found this review helpful!
    Useless, horrible system , doesn’t work, tied to a 2 year contract. Customer service is terrible, monolith in my house that does nothing, stay away at all costs, amateurs in the field of home security
    Read More
  14. User Score
    0
    July 23rd, 2014 Austin, TX
    2 people found this review helpful!
    Truthfully it looks good on paper. But let something go worng…and it gets to be a nightmare quickly. They have no concept of customer service. They use private contractors to wire up the a/c heat thermostat and they screw up…cost $460 to get rewired. AT&T refused to comp me or even give me a partial refund. So I have tried to get it moderated, but now its down to small claims court it seems. I had trouble with Uverse and cancelled that. BEWARE!!!!!!
    Read More
  15. User Score
    3
    July 13th, 2014 Ardsley, NY
    2 people found this review helpful!
    We have had problems with window and door sensors dropping offline in the middle of the night or randomly during the day while the alarm is active leaving multiple vulnerabilities. Seems like the technology they are using is just not well tested.
    Read More
  16. User Score
    0
    July 12th, 2014 Yucaipa, CA
    2 people found this review helpful!
    I am SO unhappy with this alarm system! I have only had it for 3 months and I have had issues with the system ever since it got installed! Spoke with a manager numerous times and they don’t stand by their word! I am having to pay a monthly service for a system that sucks and doesn’t work! I DO NOT recommend this Alarm company at ALL!
    Read More
  17. User Score
    4
    July 8th, 2014 San Francisco, CA
    0 people found this review helpful!
    The basic service is ok, but the door security cams do not work in sub 32 degree weather and basically shut off. Also, be aware of the contract. I am going through a divorce, had to sell my house, and you cannot turn off the service. I am being told the only thing I can do is to pay a $500 early termination fee or have it installed at the apartment I’ve moved to which already has a security system. This is a nasty contract that serves the best interests of AT&T and not the customer.
    Read More
  18. User Score
    9
    July 7th, 2014 Springfield, NJ
    0 people found this review helpful!
    So far so good
    Read More
  19. User Score
    10
    July 3rd, 2014
    1 people found this review helpful!
    I have AT&T digital life for about 3 months and for the money I think they are great. I had ADT for 6 years and they kept raising our price every 6mos. Another thing everytime an alarm was set off it took them at least 15 min to notify the sheriffs. It also took them 10 mins to notify myself and my husband. I know how long it took because I set it off on purpose once just to see how long it took them to respond. With digital life I was notified right away and I mean within 90 secs or so. The sheriffs showed up right away as well. There is a 30 sec delay with the cameras though, nothing’s perfect. If you expect A+ service for $30 a month you’re dreaming. We pay $60 a month for ours and that’s with 2 cameras, 1 in front and 1 in back. Another thing with digital life I can set the cameras to record everytime there’s motion around my house which is great since we travel a lot. For digital life I pay $10 more a month than with ADT where I had slow responses, no cameras, and no idea what was going on outside of my house when I was away. So if you want good service your gonna have to pay for it and you get what you pay for.
    Read More
  20. User Score
    3
    July 2nd, 2014 Bothell, WA
    1 people found this review helpful!
    When I signed up for Digital Life I was in the pilot group open to employees of AT&T only. At the time, I had been employed as a middle-manager (Marketing) for 14 years, in the Mobility group. I’m conflicted in saying that this service is fairly poor. Without my 50% employee discount I wouldn’t have put up with it for a week.

    – Sensors drop off line all the time
    – The alarm is plugged into an outlet, it’s just a little box on the outlet. It makes almost no noise!!! So if I’m away, and someone intrudes via a working sensor (questionable) and the alarm goes off, they’ve got probably 30 minutes before the Sheriff shows up.
    – The cameras never worked and I had them removed.

    And they won’t waive the early termination fee!

    Read More

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Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

955
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,396