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#30
AT&T

AT&T Digital Life

Similar to: Frontpoint Security

Our Score
6.1
User Score
1.2
Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

943

This Review is maintained by Chase Sagum

Review Last Updated: June 21, 2019

AT&T Digital Life offers wireless home security monitoring and home automation. Their monthly costs and upfront costs are slightly higher than competitors, which is offset with a shorter initial contract length. Customers can control alarms and automations through the Digital Life mobile app.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

6.9
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#30
AT&T

1.2
$39.99
$149.99

Pros

2-Year Contract

AT&T Digital Life’s minimum contract length of 24 months. Most professional home security companies have a 3- to 5-year contract. The reason AT&T Digital Life can offer a short contract is because they have high up-front equipment fees. Other companies with no minimum contract length will have similarly high up-front fees.

24/7 Monitoring

Like most home security companies, Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.

Free Installations

AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.

Cons

Negative AT&T Digital Life Reviews

With nearly 1,000 reviews from real AT&T Digital Life customers, we believe we have an accurate consumer rating of 1 out 10 for the company. Best Home Security Companys never removes reviews in exchange for money with companies. Here is a summary of the biggest AT&T Digital Life complaints people have had in 2019:

  • Equipment. A few reviewers have had issues with AT&T Digital Life’s equipment – specifically the door sensors. Multiple reviews mention having to pay to re-install the equipment when they move, even though the company advertises “Free installations”.
  • Customer Service. Many reviewers are not happy with AT&T Digital Life’s poor customer service. Several mention that they are unable to effectively communicate with customer service agents.
  • Cancellation. As with most home security companies, customers can’t cancel their contract with AT&T Digital Life. Several customers are paying extra fees when the cancel, even when their contract is up.

Expensive Monitoring and Equipment

Customers can choose from three main packages.

  • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. This package includes a door sensor, motion sensor, window sensor, and an indoor siren.
  • Smart Security and Automation: $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
  • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.

Our Recommendation

With rather expensive packages and an abundance of negative reviews, we recommend you research companies like Frontpoint Security or Protect America, which starts at $19.99 a month for professional installation.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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943 AT&T Digital Life Reviews

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  1. User Score
    0
    June 21st, 2018
    1 people found this review helpful!
    The reps at the stores lie all the time. Do not sign up this company is the worst. I was talked into it at the store and my main concern was that I was moving in 6 months and my new landlord might not let me have it installed. If you’re renting you need permission from your landlord to have it installed. The rep assured me multiple times that there would be no issue if my landlord wouldn’t let me install the system because Digital life wouldn’t force me to keep paying for a system that I wouldn’t be able to have installed in my home. I ended up moving a year later and my landlord wouldn’t let me have anything drilled in the walls. I call up Digital life and they tell me I have a $400 early termination fee to pay and just because I can’t have the system installed in my home, it doesn’t mean i’m out of my contract. I go back to the store to see the rep and he tells me he would never say anything like that… Fast forward to another year later, I’m out of contract and have been paying this stupid bill for no reason. I call to cancel and they tell me only a special department can cancel my account and they’re only open monday – friday 8-5pm but eastern time… This department is only open when people are working typical hours and I can’t cancel after work or before work. I’m literally going to have to take a full day off to cancel this stupid system that hasn’t been used in over a year. I asked to speak to a manager, they transferred me to the manager after a 45 minute hold. The second they pick up the phone I hear someone talking and laughing and then click. They treat you like crap. On another note, one of the women I work with had the system installed over a year ago. Her house got broken into and she saw the guy in her cameras but her alarm never went off. She found out her installer never set up the sensors on the doors or windows… If you need this stupid system make sure you get everything in writing, the reps are shady and just trying to make quick money because they are paid on commission.
    Read More
  2. User Score
    0
    June 12th, 2018 Minneapolis, MN
    0 people found this review helpful!
    1.. Missed multiple days of work, just to have the appointment cancelled
    2. 3 No shows by the tech
    3. We had 6 alarms that were triggered and the monitoring center contacted no one
    4. After open heart surgery we had asked to place the service on hold for 2 months. Instead they cancelled the service rendering the equipment useless. I will need to purchase a new thermostat and bypass the system. The heat and humidity do not help my recovery.
    Read More
  3. User Score
    0
    June 11th, 2018
    2 people found this review helpful!
    I purchased a burger alarm system from AT&T digital life company in February of 2017. It replaced a burglar alarm system which I had in my home for the previous 5 years. I wanted to update my home security system and chose digital life services.

    The original installation took about five hours. Upon finishing the install, I found that holes were placed in my walls for the security box and plug electrical sockets without my permission. I felt that they should have informed me of any holes that would be placed in the walls. However, it appeared that the system worked and was fully functional when the tech left my home. Wires were all over my dining room and was told someone else would be back out to fixed them.

    During that time, I had my brother in law stay a few nights and did not use the burglar alarm, because my brother in law smokes and kept going in and out the house. When he left a few days afterwards the alarm did not work. However, I did not contact the company because my grandma fell very ill and had to empty her house and move her in our home. We have paperwork of this issue as well as proof.

    Once we got everything settled, we decided to address the alarm issue. In looking at the control panel, we found that a hole was drilled into the wall socket and no longer worked. We then called AT&T digital life for service. The tech came out and stated that they do not work on wall sockets and informed us that there was a service charge. We were concerned about the charge and the tech stated that if he didn’t arrive at our house we would not be charged an service fee. We agreed and he left. A few weeks later I called digital life back and tried to make a service call. I spoke with customer service, who also agreed that I had never used the alarm one time and reversed all my charges that had occurred during the timeframe I had the alarm. They also informed me that because it was after the 30 day grace period we would not be able to cancel our services without a penalty- This was in May of 2017. I asked to speak to manager who informed me that he would send out a tech to look at the system. In speaking with the manger I told him that the previous tech said they could not move the system anywhere else in my house when he originally installed it. The second tech stated he did not work on plugs. However, kept trying to send a tech to my house and for what? He could not fix the plug, or move the box, and we did not want to be charged a service fee. In the meantime I hired an electrician who stated that the plug did not work because of the alarm system and should contact them before I fixed it.

    The manager was nice at first and when we could not come to an conclusion of how to handle the situation, became mad and so did I, because of his attitude and his unwillingness to help me with this problem.

    In speaking to the manager, I informed him of all the information that I had:
    original installer stated that there was no where else in the house that the system could go.
    2nd installer said they don’t work on plugs and are not electricians.
    I just wanted my system to work!

    So even though I had hired digital life, I did not have a burglar alarm. My house during this time was broken into and even though I had digital alarm services had no proof of what happened. The alarm system included a key pad at my side door, with an security camera to record who comes in and out of my home. I have nothing because I trusted my home and family to digital life services. In relaying this to the manager found that he became even more upset and stated since I could not accept any of his suggested fixes for my problem – he stated to enjoy my security camera and door lock and he was going to hang up on me and he did. One month later, even after the customer service rep made my balance 0… my account was closed and sent to collections! They will no longer speak to me concerning my bill, refused payments and demanding I pay $800.00 for a system that has never worked!!!! Even when I stated I would pay for the months going forward until it could be fixed was turned down. Now they are only demanding over $800.00 for a faulty system.

    My wife, was a part of the incidence that occurred at our home…. she could have died and the end result is: we trusted our home and family with a security home protection plan to protect us and it did not! It did even work one day… and my home was placed in harms way. The tech who came out stated that the plug probably did not work before the tech left and was running on the backup battery and when it ran out the system shut down. We never received a call from the alarm company, but one time when I open the box and did t know how to close it back. No one ever called to even see why my alarm was off line. My old alarm always contacted us when they saw a problem. Further, after about 3 service calls our system was cancelled.

    In having my alarm for only a few months found that I had made the wrong choice of choosing digital life. They didn’t care not one bit about the safety of my home or my family. If needed we can try to obtain the police report for this situation, as it is still being investigated. It would have been solved if we had video of who came into our home that day. My wife has suffered because of this issue and no longer feels safe in our home. We have not been able to get another alarm because of the $800 placed on our credit report. Attached I will show pictures of how they originally left my home after the install:

    hole in walls without permission
    Wires scattered all over the floor/ had to get a big box to hide them
    Poor customer
    service techs who proudly say they don’t work directly for the company, making them not accountable for their work.
    Poor customer service reps who gives wrong information and have attitudes.
    The company has too many departments and send u all over to get help.

    In researching this part of ATT have found that they give limited resources out for digital life portion of their company. When u call them they withhold any information when trying to go higher to get answers. The internet has limited resources on this part of the company and find many people searching for the same information as me.
    Today all we ask is to gain our peace of mind back and release us from the $800 so we may get another alarm system that works. In trying to reach the company we have called too many times to name, we have told them our problem several times, including placing our information on att digital board for help. They just keep saying they called us and we have not received not one phone call!

    Read More
  4. User Score
    0
    June 8th, 2018
    0 people found this review helpful!
    AT&T does not uninstall the equipment, nor provide instructions on how to uninstall.
    Read More
  5. User Score
    1
    June 4th, 2018
    1 people found this review helpful!
    AT&T digital is the worse service out there. They customer service never try to help customer and after 2 years of contract, if you cancel a day before your end of contract day, they will charge you a cancellation fee. If you cancel on the last day of the contact, they will automatically charge you for the next month. So either way, you are screw and AT&T gets more money from you, no matter what. This company is all about the money, and they service is not even that reliable, go with somebody else.
    Read More
  6. User Score
    2
    June 1st, 2018
    1 people found this review helpful!
    Customer service does not advise you that when you move svc that they void your contract & they start you up with a new 2-yr contract. I believe that’s important & Information they should disclose.

    I brought the Svc with me at my current address because I knew I had another yr contract. When I move again next week if I take this Svc with me, that means another 2-yr contract. I signed up for 2 yrs only!!

    I advised that it was almost time for my 2-yr contract to expire & that I was moving this month & wanted to cancel. That’s when I was advised I still had another yr on my contract & almost $400.00 cancellation fees.

    I believe they should’ve informed me about the new contract last year. All Shauna wanted to talk about was the discount of $8.00 that I could get. When I move again that means another 2-yr contract. I requested to speak to a supervisor & was informed they were not available. This company is misleading & has poor customer svc. I requested my svc be cancelled immediately. I would not recommend anyone to use this company. They are deceitful & trap you in a svc you no longer want!!!

    Read More
  7. User Score
    1
    June 1st, 2018 Douglassville, PA
    1 people found this review helpful!
    RUN!!!
    We have had AT&T for two years. Yesterday a truck for At&t showed up at our house. We did not order them to come out. The camera stopped working while this random stranger was at our house for 30 mintures. They can not tell me if it was dispatched, who this person was, and are putting us on hold for 3 days. Oh by the way, did I mentiond we were once robbed. I got them to feel secure, yet they are absolutely no help The securitiy is sub par. We have had other companies who respoond wayyyyy faster. Stay away…we are going to cancel
    Read More
  8. User Score
    0
    May 31st, 2018 Fort Washington, MD
    1 people found this review helpful!
    Horrible horrible horrible.
    I received a call from ATT , I called back they said my husband had called and they had released some information I said I have no one else on the account and what information did you release. Also the system has never worked correctly, the phone app (iPhone) crashes or is non working more than 50% of the time.
    I told them I wanted to cancel my service, they said no problem, I did not have a contract, then “transferred” me to another department except my call was disconnected.
    When I called back the next day suddenly I have a contract, and it will be over $500 dollars to cancel.
    The system does not work correctly and they released some information from my account..
    Read More
  9. User Score
    0
    May 26th, 2018 Denver, CO
    2 people found this review helpful!
    After having Digital Life for a few years, we found that moving our service to another provider was not only cheaper but better. I called to cancel our service and I was told that it wouldn’t cancel for another month. I told them I didn’t want to pay for another month and our reps said that was policy. I talked to 3 different people, including a ‘supervisor’. I paid what was due prior to that month being over and when that month was over they charged me an extra $120. I was told repeatedly to pay it on the app, they locked me out of the app. Customer service would only tell me that the extra charge was for the service. Now I’m in collections because I didn’t owe that money. Please save yourself time, money and headaches and look elsewhere.
    Read More
  10. User Score
    0
    May 25th, 2018 Brooklyn, NY
    1 people found this review helpful!
    awful product that doesn’t even work. force you to call in to cancel even after authenticating the account. i can’t stress how terrible the service is
    Read More
  11. User Score
    0
    May 24th, 2018 Riverview, FL
    2 people found this review helpful!
    Was a Digital Life customer for 2 years and have to move. They told me to hire a handy man to take down my old equipment and they will close my account at the old house and will open a new account at the new house AND that they will have to charge me $350 for new equipment, bad bad business practices. And of course they are charging me a early termination fee to no fault of my own.
    Read More
  12. User Score
    0
    May 14th, 2018 Silsbee, TX
    2 people found this review helpful!
    Never Had an issue until service was disconnected, divorced and forgot to pay bill. paid balance and tried to reconnect service. NOW THEY WANT ME TO PAY FOR THE EQUIPMENT AGAIN!!!! THAT I ALREADY HAVE AND PAID FOR!!!!! TERRIBLE CUSTOMER SERVICE!!!! THEY WILL NOT BE IN BUSINESS LONG. I AM CANCELING MY ATT INTERNET, TV, AND CELL PHONES. THIS IS RIDICULOUS. CANT TELL ME THEY CAN NOT USE THE EQUIPMENT I ALREADY HAVE THAT I PAID FOR AND WAS INSTALLED BY ATT!!!!!!!!
    Read More
  13. User Score
    1
    May 7th, 2018 Erlanger, KY
    3 people found this review helpful!
    Was told I could cancel on April 1st, I then get a COLLECTIONS bill in early May saying I am in arrears $90.21 and they are sending me to collections. When I called I was told it was due to short payments????? I pay my bill in full every month. Just terrible customer service and they just plain out lied to me. Now I either pay the $90.21 I do not owe, or it goes on my credit. I may just leave AT &T cell phone service too. I’m a good customer but will leave when lied and cheated.
    Read More
  14. User Score
    0
    May 4th, 2018 Minneapolis, MN
    0 people found this review helpful!
    The customer service for digital life is HORRIBLE. When you call they keep you on hold for a long time, then you can hardly understand what they are saying. They were not willing to work with their customers to satisfy them so they lost a valuable customer.
    Read More
  15. User Score
    0
    May 3rd, 2018
    0 people found this review helpful!
    Wanted service to end at the end of contract do to poor service, they billed me for 4 more months due to nonpayment. Talked to customer service and they will not reverses the fees and sent me to a collection agency. Poor customer service, with a language barrier to boot. Would not recommend them to anyone. Cancelling my phone service as well.
    Read More
  16. User Score
    0
    May 1st, 2018 Baltimore, MD
    0 people found this review helpful!
    AT& T digital Life was the worst security system I ever purchased. There customer service will lie to you and then when you want to cancel they hit you with the cancellation fee. The service from the moment of installation was a nightmare. First, was the security door lock which locked my entire family out of home due to the lock not working properly,.
    approximately two days after it was installed. Called customer service there was nothing they could do to get us access to home,so they informed us to contact lock smith and that they would reimburse us. So we did call lock smith and the next day they inform us they would not reimburse us. I wanted to cancel service at this point when they informed me that I would be subject to an early cancellation fee. So, I tried to work with them and they came out a changed the lock on the door, which still never worked properly. Secondly we notice that the system would read not arming. So we called again and they told us nothing was wrong we just had to pull the panel box off the wall and it would reset. The last and final problem was when we walked in the house and we failed to disarm the system. We noticed an hour later that we did not disarm the system and that the system never went off. Again we called and AT&T keeps lying could do nothing and threatens with early cancellation fees. The camera does not record, and a thief can completely burglarize your home and AT&T will still keep charging you for a system that does not work at all. So, they can charge me for the early cancellation fee, I will see them in court because I am the consumer and nobody should have to pay for a security system that absolutely does not work. It let’s thieves in a totally locks you out. Worst security system ever made.
    Read More
  17. User Score
    0
    April 23rd, 2018
    0 people found this review helpful!
    At&t lies, they say you get a package for free, even if you already have their system. Their customer service lies, they over charge and then you can’t switch to a different company with their equipment
    Read More
  18. User Score
    1
    April 11th, 2018 Seattle, WA
    0 people found this review helpful!
    Very poor system. App seldom works correctly and recorded videos are difficult to view. They will not download even to a connected computer. 5 months to go and I can’t wait to dump them. Customer service insists you be home to fix issues. If I was home all the time I wouldn’t need security systems.
    Read More
  19. User Score
    0
    April 6th, 2018
    1 people found this review helpful!
    Terrible overpriced product. System shows we need to replace battery (2-3 time). After finally reaching someone in customer service told to reset the system meaning I will have to get extra tall ladder to reach the system.. I am too old for this . Also shows several doors & windows off line; beepers stopped working on two doors. Camera shows a delayed image not live. Not always able to get online to pay bill or reach website.
    Read More
  20. User Score
    0
    April 4th, 2018
    0 people found this review helpful!
    Have a inside camera that stopped working last year and they fixed it. Several months later it stopped working AGAIN. Came out to check it out and told us they can NOT fix it.
    So I’m paying for service that does not work.
    Customer service is really poor. You spend hours on the phone with no call back and nothing fixed or??? Very poor service. I guess I’m going to have to go to another service.
    Read More

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Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

943
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,370