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Reviews for AT&T Digital Life | 2019 Home Security Company Reviews
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#30
Reviews for AT&T Digital Life | 2019 Home Security Company Reviews

AT&T Digital Life

Similar to: Frontpoint Security

Our Score
6.1
User Score
1.2
Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

955

This Review is maintained by Chase Sagum

Review Last Updated: September 18, 2019

AT&T Digital Life offers wireless home security monitoring and home automation. Their monthly costs and upfront costs are slightly higher than competitors, which is offset with a shorter initial contract length. Customers can control alarms and automations through the Digital Life mobile app.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.9
$34.95-59.99
$199-499

#30
Reviews for AT&T Digital Life | 2019 Home Security Company Reviews

1.2
$39.99
$149.99

Pros

2-Year Contract

AT&T Digital Life’s minimum contract length of 24 months. Most professional home security companies have a 3- to 5-year contract. The reason AT&T Digital Life can offer a short contract is because they have high up-front equipment fees. Other companies with no minimum contract length will have similarly high up-front fees.

24/7 Monitoring

Like most home security companies, Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.

Free Installations

AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.

Cons

Negative AT&T Digital Life Reviews

With nearly 1,000 reviews from real AT&T Digital Life customers, we believe we have an accurate consumer rating of 1 out 10 for the company. Best Home Security Companys never removes reviews in exchange for money with companies. Here is a summary of the biggest AT&T Digital Life complaints people have had in 2019:

  • Equipment. A few reviewers have had issues with AT&T Digital Life’s equipment – specifically the door sensors. Multiple reviews mention having to pay to re-install the equipment when they move, even though the company advertises “Free installations”.
  • Customer Service. Many reviewers are not happy with AT&T Digital Life’s poor customer service. Several mention that they are unable to effectively communicate with customer service agents.
  • Cancellation. As with most home security companies, customers can’t cancel their contract with AT&T Digital Life. Several customers are paying extra fees when the cancel, even when their contract is up.

Expensive Monitoring and Equipment

Customers can choose from three main packages.

  • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. This package includes a door sensor, motion sensor, window sensor, and an indoor siren.
  • Smart Security and Automation: $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
  • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.

Our Recommendation

With rather expensive packages and an abundance of negative reviews, we recommend you research companies like Frontpoint Security or Protect America, which starts at $19.99 a month for professional installation.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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955 AT&T Digital Life Reviews

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  1. User Score
    0
    May 26th, 2018 Denver, CO
    2 people found this review helpful!
    After having Digital Life for a few years, we found that moving our service to another provider was not only cheaper but better. I called to cancel our service and I was told that it wouldn’t cancel for another month. I told them I didn’t want to pay for another month and our reps said that was policy. I talked to 3 different people, including a ‘supervisor’. I paid what was due prior to that month being over and when that month was over they charged me an extra $120. I was told repeatedly to pay it on the app, they locked me out of the app. Customer service would only tell me that the extra charge was for the service. Now I’m in collections because I didn’t owe that money. Please save yourself time, money and headaches and look elsewhere.
    Read More
  2. User Score
    0
    May 25th, 2018 Brooklyn, NY
    1 people found this review helpful!
    awful product that doesn’t even work. force you to call in to cancel even after authenticating the account. i can’t stress how terrible the service is
    Read More
  3. User Score
    0
    May 24th, 2018 Riverview, FL
    2 people found this review helpful!
    Was a Digital Life customer for 2 years and have to move. They told me to hire a handy man to take down my old equipment and they will close my account at the old house and will open a new account at the new house AND that they will have to charge me $350 for new equipment, bad bad business practices. And of course they are charging me a early termination fee to no fault of my own.
    Read More
  4. User Score
    0
    May 14th, 2018 Silsbee, TX
    2 people found this review helpful!
    Never Had an issue until service was disconnected, divorced and forgot to pay bill. paid balance and tried to reconnect service. NOW THEY WANT ME TO PAY FOR THE EQUIPMENT AGAIN!!!! THAT I ALREADY HAVE AND PAID FOR!!!!! TERRIBLE CUSTOMER SERVICE!!!! THEY WILL NOT BE IN BUSINESS LONG. I AM CANCELING MY ATT INTERNET, TV, AND CELL PHONES. THIS IS RIDICULOUS. CANT TELL ME THEY CAN NOT USE THE EQUIPMENT I ALREADY HAVE THAT I PAID FOR AND WAS INSTALLED BY ATT!!!!!!!!
    Read More
  5. User Score
    1
    May 7th, 2018 Erlanger, KY
    3 people found this review helpful!
    Was told I could cancel on April 1st, I then get a COLLECTIONS bill in early May saying I am in arrears $90.21 and they are sending me to collections. When I called I was told it was due to short payments????? I pay my bill in full every month. Just terrible customer service and they just plain out lied to me. Now I either pay the $90.21 I do not owe, or it goes on my credit. I may just leave AT &T cell phone service too. I’m a good customer but will leave when lied and cheated.
    Read More
  6. User Score
    0
    May 4th, 2018 Minneapolis, MN
    0 people found this review helpful!
    The customer service for digital life is HORRIBLE. When you call they keep you on hold for a long time, then you can hardly understand what they are saying. They were not willing to work with their customers to satisfy them so they lost a valuable customer.
    Read More
  7. User Score
    0
    May 3rd, 2018
    0 people found this review helpful!
    Wanted service to end at the end of contract do to poor service, they billed me for 4 more months due to nonpayment. Talked to customer service and they will not reverses the fees and sent me to a collection agency. Poor customer service, with a language barrier to boot. Would not recommend them to anyone. Cancelling my phone service as well.
    Read More
  8. User Score
    0
    May 1st, 2018 Baltimore, MD
    0 people found this review helpful!
    AT& T digital Life was the worst security system I ever purchased. There customer service will lie to you and then when you want to cancel they hit you with the cancellation fee. The service from the moment of installation was a nightmare. First, was the security door lock which locked my entire family out of home due to the lock not working properly,.
    approximately two days after it was installed. Called customer service there was nothing they could do to get us access to home,so they informed us to contact lock smith and that they would reimburse us. So we did call lock smith and the next day they inform us they would not reimburse us. I wanted to cancel service at this point when they informed me that I would be subject to an early cancellation fee. So, I tried to work with them and they came out a changed the lock on the door, which still never worked properly. Secondly we notice that the system would read not arming. So we called again and they told us nothing was wrong we just had to pull the panel box off the wall and it would reset. The last and final problem was when we walked in the house and we failed to disarm the system. We noticed an hour later that we did not disarm the system and that the system never went off. Again we called and AT&T keeps lying could do nothing and threatens with early cancellation fees. The camera does not record, and a thief can completely burglarize your home and AT&T will still keep charging you for a system that does not work at all. So, they can charge me for the early cancellation fee, I will see them in court because I am the consumer and nobody should have to pay for a security system that absolutely does not work. It let’s thieves in a totally locks you out. Worst security system ever made.
    Read More
  9. User Score
    0
    April 23rd, 2018
    0 people found this review helpful!
    At&t lies, they say you get a package for free, even if you already have their system. Their customer service lies, they over charge and then you can’t switch to a different company with their equipment
    Read More
  10. User Score
    1
    April 11th, 2018 Seattle, WA
    0 people found this review helpful!
    Very poor system. App seldom works correctly and recorded videos are difficult to view. They will not download even to a connected computer. 5 months to go and I can’t wait to dump them. Customer service insists you be home to fix issues. If I was home all the time I wouldn’t need security systems.
    Read More
  11. User Score
    0
    April 6th, 2018
    1 people found this review helpful!
    Terrible overpriced product. System shows we need to replace battery (2-3 time). After finally reaching someone in customer service told to reset the system meaning I will have to get extra tall ladder to reach the system.. I am too old for this . Also shows several doors & windows off line; beepers stopped working on two doors. Camera shows a delayed image not live. Not always able to get online to pay bill or reach website.
    Read More
  12. User Score
    0
    April 4th, 2018
    0 people found this review helpful!
    Have a inside camera that stopped working last year and they fixed it. Several months later it stopped working AGAIN. Came out to check it out and told us they can NOT fix it.
    So I’m paying for service that does not work.
    Customer service is really poor. You spend hours on the phone with no call back and nothing fixed or??? Very poor service. I guess I’m going to have to go to another service.
    Read More
  13. User Score
    0
    April 4th, 2018
    1 people found this review helpful!
    Camera’s do not stream in real time. 1 camera will stream as if it is day time while 1 camera will stream as if it were night time at the same time.
    Read More
  14. User Score
    0
    March 28th, 2018
    0 people found this review helpful!
    Ok so when it was installed I was pleased with the system. After 2 weeks parts started falling off all over my house. These DIY pieces they install are cheaply made and do not stick properly, so all my sensors on windows are constantly falling off. This actually set my alarm off 3 separate occasions. Not one time did the digital life team call my phone to verify there was not an emergency. The tablet that comes with it does not function. It freezes constantly and glitches often. This is by far the biggest mistake my household has made letting these yahoos set this garbage system up in my home. I don’t even want the equipment any longer but was told its “mine”. Customer service is atrocious, quality of system is atrocious, billing department has their head up their back side. This system is not worth the money, find a different carrier.
    Read More
  15. User Score
    0
    March 27th, 2018 Rialto, CA
    1 people found this review helpful!
    I’m moving and called to cancelled sevice but wait to long in line and transfer me to 3 time another line and ask me same question . That day i dont have time to waiting and call back later but samething transfer a lot and hold very long then finally i can cancel and received an email.but I still have charge I tried to access my account online on a desktop and also but can not
    It mean I gonna contract them again so bad

    Extremely dissatisfied and would never recommend the digital life service to anyone

    Read More
  16. User Score
    0
    March 26th, 2018
    1 people found this review helpful!
    Consumer beware!!! Before opting for this security system read all the reviews. While it is a clean and user friendly system it does not work to its contract agreement. Within the first year I had service out 3 times. The cameras did not record any data and I was told it was the sensor and it would correct the issue. The cameras spent 6 months without recording any data from that service on. I only discovered this because of neighborhood burglaries that prompted me to look at my clips. To my surprise nothing has recorded. Out of fear I decided to look at the live stream during my graveyard shift and realized that some of the streaming was in day time while others were filming at night. As you can imagine I immediately discontinued service and have been fighting for credit of a disconnection fee for product that does not function properly.
    Read More
  17. User Score
    0
    March 22nd, 2018
    1 people found this review helpful!
    Despite employees promising to fix account, despite recording employees numbers, they continue with harassment. This company lies while pretending to want to assist. You willl literally spend hours on phone calls in which they will transfer you to hold for .. right now 54 min and call still not picked up by so called supervisors.DISHONEST,ANTAGONISTIC,POOR SERVICE!
    NEVER EVER CHOOSE THIS COMPANY ESP ATT DIGLIIFE
    Read More
  18. User Score
    0
    March 21st, 2018 Petaluma, CA
    0 people found this review helpful!
    Is a piece of crap. Doesn’t work half the time. Doesn’t even record half the time when it is working. Completely unreliable. Customer Service is terrible. Can’t delete videos half the time. Overall, a complete waste of money.
    Read More
  19. User Score
    0
    March 21st, 2018 Waterbury, CT
    0 people found this review helpful!
    For 10 months in a row the automatic bill pay does not work even though they swear on their life that it is going to work the next month. Every month collections call me saying I didn’t pay my bill. Dealing with these incompetent idiots is a part time job. I’m done and I will never go back!!!!! AT&T is a communication company that is horrible in communicating.
    Read More
  20. User Score
    1
    March 16th, 2018 Allentown, PA
    1 people found this review helpful!
    Camera are lousy. The just sit there. They don’t scan. Half the time they don’t take pictures. The app on phone is terrible. Shuts itself off while watching the camera or viewing pictures. If watching ithe camera with direct tv it shuts off if no activity after 3 minutes so you can’t watch it live. Not happy
    Patti
    Read More

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Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

955
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,396