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#96
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Bates Security

Similar to: ADT Security

Our Score
3.6
User Score
10.0

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Our Score
3.6
User Score
10.0
Rank this Company

Ratings Breakdown

Price

Monthly Monitoring
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
5/10

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
32

A+

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
78

Number of Reviews

User reviews here on BHSC
2

This Review is maintained by Chase Sagum

Review Last Updated: January 12, 2017

Bates Security is among the largest home security companies in the state of Kentucky and has been in operation for over 30 years. This company is locally owned and operated which allows them to focus intently on the specific needs of each individual customer. A number of security system services are offered such as residential video surveillance, medical alerts, fire protection and home safety.

Security System Overview

Bates Security uses the Lynx Touch L5000 wireless system by Honeywell. This system covers up to 3 entry doors, motion sensors and glass-break detectors. Additional options are available depending on preference. New technology called Bates Connect is also offered which allows you to remotely control your security system even while away from home. Bates Security takes a consultative approach with every client and will listen to your unique security needs before determining the best security options for your property.

Available features when installing a Bates Security system:

  • Video surveillance
  • Medical alert system
  • Remote key fob
  • Smoke and heat detectors
  • Carbon monoxide detectors
  • Locksmith and safe services
  • Electronic lock services

In addition to these security features, Bates Security also offers energy and home management tools. These features help you to save money while maintaining a comfortable home atmosphere. This can all be managed and controlled on a high-resolution touchscreen keypad. This service can be combined with Bates Connect Remote Services so you can control the climate of your household while managing security systems. You can also schedule “scenes” which allow you to set the perfect climate at certain times each day.

Home management features include :

  • Z-Wave enabled thermostat temperature control
  • Indoor/Outdoor Lighting Control
  • Scheduled door lock system

The Good

Rather than offering “one size fits all” service, Bates Security considers each customer’s situation individually to determine the best security methods for your home. This company is highly experienced and has been providing home security systems for over 30 years, so you can trust them to install your security system quickly and professionally. You can also utilize Bates Security’s home management tools that allow you to control the climate of your household while managing security settings, so you can keep your house comfortable and secure even when you’re not home.

The Bad

The company cannot offer an estimated system cost until they have completed an evaluation of your house. This evaluation is free of charge and doesn’t require any purchase. However, this makes it impossible to assess the company’s affordability prior to an evaluation. Another concern is the nebulous cancellation policy. When we asked a company representative about the policy, he told us that usually you must pay the remaining balance but the company is willing to work with you. If you change residence and move out of the serviceable area, Bates Security will try to transfer your contract to the new homeowners.

The Bottom Line

Bates Security is a family-owned and operated business that has offered peace of mind to Kentucky residents since 1984. This company also offers quality customer service that is capable of helping with any questions or concerns you may have. If you need home security or monthly monitoring assistance, contact Bates Security and sign up for a free home evaluation so you can receive a customized price estimate.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$34.99-49.99
$99

#2

8.6
$43.49
$35

#3

7.0
$14.99
$229.96

#96
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10.0
Undisclosed
Undisclosed

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2 Bates Security Reviews

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2
0=WORST 10=BEST

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  1. User Score
    10
    April 20th, 2016 Lexington, KY
    2 people found this review helpful!
    My experience has been nothing excellent. We have it our workplace they’re always helpful and take time out to make me/us feel special. Special thanks to Jerel who has been excellent.

    Bates keep up the excellent work!!!!

    Read More
  2. User Score
    10
    July 10th, 2015 Columbus, OH
    3 people found this review helpful!
    It is a true pleasure to write this recommendation for the team at Bates Security. Talented, thoughtful, community-minded, cutting-edge, dependable, and trustworthy are just a few of the accolades I would use to describe this family owned and operated business. Across the board, the management and employees at Bates Security are dedicated professionals; class-acts one and all. I have had the distinct pleasure of working with this organization since 2014. In my opinion, you will not find a more qualified, knowledgeable, friendly, or caring group of security experts than you will at Bates.
    Sincerely,
    Dan Koett
    Vice President, MarCom
    YMCA of Central Kentucky
    Read More

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Our Score
3.6
User Score
10.0
Rank this Company

Ratings Breakdown

Price

Monthly Monitoring
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
5/10

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
32

A+

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
78

Number of Reviews

User reviews here on BHSC
2
Our Score
8.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99-49.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
12-36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
307