Bates Security is among the largest home security companies in the state of Kentucky and has been in operation for over 30 years. This company is locally owned and operated which allows them to focus intently on the specific needs of each individual customer. A number of security system services are offered such as residential video surveillance, medical alerts, fire protection and home safety.
Security System Overview
Bates Security uses the Lynx Touch L5000 wireless system by Honeywell. This system covers up to 3 entry doors, motion sensors and glass-break detectors. Additional options are available depending on preference. New technology called Bates Connect is also offered which allows you to remotely control your security system even while away from home. Bates Security takes a consultative approach with every client and will listen to your unique security needs before determining the best security options for your property.
Available features when installing a Bates Security system:
- Video surveillance
- Medical alert system
- Remote key fob
- Smoke and heat detectors
- Carbon monoxide detectors
- Locksmith and safe services
- Electronic lock services
In addition to these security features, Bates Security also offers energy and home management tools. These features help you to save money while maintaining a comfortable home atmosphere. This can all be managed and controlled on a high-resolution touchscreen keypad. This service can be combined with Bates Connect Remote Services so you can control the climate of your household while managing security systems. You can also schedule “scenes” which allow you to set the perfect climate at certain times each day.
Home management features include :
- Z-Wave enabled thermostat temperature control
- Indoor/Outdoor Lighting Control
- Scheduled door lock system
Rather than offering “one size fits all” service, Bates Security considers each customer’s situation individually to determine the best security methods for your home. This company is highly experienced and has been providing home security systems for over 30 years, so you can trust them to install your security system quickly and professionally. You can also utilize Bates Security’s home management tools that allow you to control the climate of your household while managing security settings, so you can keep your house comfortable and secure even when you’re not home.
The company cannot offer an estimated system cost until they have completed an evaluation of your house. This evaluation is free of charge and doesn’t require any purchase. However, this makes it impossible to assess the company’s affordability prior to an evaluation. Another concern is the nebulous cancellation policy. When we asked a company representative about the policy, he told us that usually you must pay the remaining balance but the company is willing to work with you. If you change residence and move out of the serviceable area, Bates Security will try to transfer your contract to the new homeowners.
Monthly monitoring is $39.95 per month.
Up-front costs vary dramatically as this company takes a consultative approach to each system install; we were informed that $400 is an average estimate but it can be higher or lower depending on what options the client chooses.
Technology & Equipment
This company uses state-of-the-art wireless technology and receives a 10/10.
Contracts last for 36 months.
You must pay the remaining balance if you leave the contract early; Bates Security will try to transfer service to the new homeowners if you change residence before your contract is up.
Monitoring time is fast; this company monitors for emergencies 24 hours a day and responds to service requests usually within 1 business day.
Time in Business
Bates Security has been in business for over for 30 years and was started on January 1, 1984.
Bates Security has an “A+” rating with the BBB and has only received 1 complaint within the last 3 years.
Customer support is good; communication is fast and courteous in both phone and email communication.
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