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Bonds Alarm Co. Inc.

Similar to: ADT Security

Our Score
1.1
User Score
1.5

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Our Score
1.1
User Score
1.5
Rank this Company

Ratings Breakdown

Price

Monthly cellular price
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
1/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Fees may apply

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
2

This Review is maintained by Chase Sagum

Review Last Updated: January 14, 2017

Bonds Alarm Co. Inc. (Bonds) is the leading burglar alarm and fire protection company serving Phoenix and the state of Arizona.  Meeting the needs of residential and commercial customers since 1957, Bonds has grown to be one of the largest independently owned and operated security companies in the United States.

Security System Overview

Bonds Alarm Co. Inc. provides new customers with a cellular, 100% wireless Honeywell system.  This system uses the Links 5100 control panel, which is currently one of the best systems in the industry. All basic systems include:

  • 1 Lynx 5100 control panel
  • 3 door sensors
  • 1 motion sensor
  • 1 key fob
  • Sign & stickers
  • 24/hr monitoring

The Good

Bonds has a privately-owned central monitoring station you can be sure your home and family will be safe and secure.  One of the largest benefits to Bonds over other security dealers in the area is their cancelation policy.  Many other companies require full repayment of the remaining balance on the contract or have hidden cancelation fees, however Bonds only requires customers to repay 50% of the remaining balance.  For customers who might be moving before their contract ends this is a major selling point.

The Bad

There are very few negatives to report about Bonds. One downside for someone moving out of the Arizona region could be the small size of the company.  If you were to move far away there is a chance that Bonds might not have partnerships in your new destination and therefore would not be able to move your system.  The other slight downside is that they only provide a one year parts and labor warranty.  With a three-year contract this could leave your equipment uninsured for several years.

The Bottom Line

If you live in Arizona and are in need of a home security system that offers local monitoring and maintenance then Bonds is a viable option.  They have a long history of meeting the security needs of their customers and providing timely dispatch responses. View more companies

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.6
$34.99
$99

#3

5.9
$34.95-49.95
$99

#124
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1.5
Undisclosed
Undisclosed

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2 Bonds Alarm Co. Inc. Reviews

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  1. User Score
    1
    August 9th, 2016 Mesa, AZ
    2 people found this review helpful!
    Stay far away from this company. They sell you on their family nature, but if there is an issue they will drop you in a heartbeat. It took me an hour to get a response after my app alerted me that my system had been breached. My parents went to my house and checked even before bonds bothered to call me back.
    Read More
  2. User Score
    2
    May 5th, 2014
    4 people found this review helpful!
    Bonds seemed like a good bet (we were referred to them) until we actually had to deal with them. When we signed up with them we had all of our own equipment from a previous homeowner installed, outside of one piece of hardware. WE paid for the hardware. In fact, we even had to pay for a spare battery.

    Last weekend we had three false alarms with our motion sensor. Each time they called, I said not to send to police as there was no window or door alarms. I decided it better to drive all the way home and check things out myself.

    There was absolutely nothing wrong with the house. It sat as it always does with nothing to set off the alarm.

    I called Bonds to try and find out why we had these issues. I was told they could only tell me the time of the alarm. The last thing I want is a false alarm when I don’t catch my phone and have the police show up so I asked if they could check our system out. They said they could for a $60 trip fee, $80 an hour and fees for hardware if they decided I needed something replaced. So, I could be in this for a few hundred dollars.

    I called a competitor and was told that they would replace my old system with a new system I could access online, new panel, connected thermostat etc. for a $99 installation fee. NO extra cost for hardware. I lifetime guarantee on EVERYTHING. They will come and fix/replace anything for a $50 trip charge and NO hourly charges if we ever need it.

    All this for $15 more a month, including temperature monitoring, which we don’t even have right now and would cost more with Bonds anyway.

    So, we tried to cancel with Bonds, but then found out we are on a 3 year contract even though WE paid for everything! I read through the fine print (which I should have done originally) and it is AWFUL.

    We’ve asked them to cancel our agreement and waive their termination fee, which is HUNDREDS of dollars, since they have not subsidized ANYTHING. WE PAID FOR EVERYTHING!!!

    I’m kicking myself for not reading the contract. That’s what a slick salesman will get you! Lots of promises but no other options given. I wish I would have shopped around and found a company willing to go month to month since I own everything

    After 5 phone calls and several emails, they finally offered to ‘sort of’ match the competitor. Do they really think I want to deal with them anymore? I’ll be a VERY unhappy customer until the second our contract expires in 2015. Ugh.

    Read More

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Our Score
1.1
User Score
1.5
Rank this Company

Ratings Breakdown

Price

Monthly cellular price
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
1/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Fees may apply

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
2
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,046