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#88
xfinity-130x130

Comcast Home Security (Xfinity)

Biggest Customer Gripe: Bad Customer Service (read reviews)

Our Score
5.6
User Score
2.0

News Update: Is Your Home Hackable?

Our Score
5.6
User Score
2.0
Rank this Company
Ratings Breakdown

Price

Monthly Price
$29.95 - $49.95

Up-Front Costs

Activation, Install & Equipment
$99 to $399

Technology & Equip.

10/10 = BEST
7/10

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
80% balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
6 Years

A-

Customer Support

Good, Bad, Limited
Bad

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
289

This Review is maintained by

Review Last Updated: February 6, 2016

Comcast Xfinity is already well-known for providing television and Internet solutions to millions of subscribers. However, in addition to providing TV and Internet, Comcast Xfinity also offers a home security and home automation service that can be bundled in with their other services. There are four different pricing and package options for customers to choose from.

Rank Chart Monthly Price Upfront Costs Video Our Score
#1
$19.99 $0 Yes
9.4
#2
$34.99 $99.95 Yes
9.1
#3
$24.99 $0 Yes
8.8
#88
xfinity-130x130
$29.95 - $49.95 $99 to $399 Yes
5.6

Comcast Xfinity does not heavily advertise its home security products but rather seeks to upgrade its existing cable, telephone, and internet subscribers. Comcast Xfinity home security has been in business for over five years and it attempting to make its mark within the home security industry.

The Bad

Comcast Xfinity home security does have some drawbacks.  There are some limitations to the “all-in-one” package. While it can be nice to have several services wrapped into one bundled price, that does not leave room for much flexibility. The Comcast Xfinity home security structure makes it difficult to work with other providers, especially since Comcast requires you to be an Xfinity internet customer in order to be eligible for their home security product. Other disadvantages include:

  • Installation fees start range from $50-$349 (installation fees can be waived, but only if the installer agrees to do so). This is rather expensive considering there are companies that do not charge for installation.
  • The “bundle” is aggressively pushed (to include Comcast Xfinity cable and Internet)
  • Internet services + monitoring fees in some cases double the monthly cost of other security providers
  • Many Comcast Xfinity installation complaints online

The Good

Comcast Home Security is able to offer a formable solution with fairly similar equipment as most of the security companies out there, but there are customer service issues to be wary of.  They have a recognizable brand, offer an equipment warranty, and have a large built-in base of support/installers nationwide. It also has cellular backup as the standard which provides added security. Other benefits of Comcast Xfinity home security services include:

  • Arm and disarm security/automation system remotely
  • Cellular and battery back-up at no additional cost
  • Smoke monitoring
  • Water detection alerts
  • Convert existing home security equipment
  • 24/7 professional monitoring
  • Lighting and thermostat control

The Bottom Line

For existing Comcast Xfinity customers, the decision of whether or not to bundle home security into the current package or go with a separate home security provider needs to be determined. It is convenient to bundle the home security service from Xfinity into your existing account; however, that convenience comes at a price. Xfinity home security equipment and monitoring services are more expensive than other third-party home security providers and provide less flexibility. Those who are not currently Comcast Xfinity subscribers would be wise to research other home security companies because of their flexible contracts, low prices, and security packages.

However, there are some concerns with the Comcast Xfinity Home Security service. Here’s why:

  • Customers are locked into a solid two year contract.
  • Their customers aren’t happy. They are experiencing problems with billing, installation, and customer service.
  • For the service they are providing, it seems to be rather pricey. Our top recommended home security providers are charging half the monthly price that Comcast Xfinity is while also providing better customer service.

Comcast Xfinity Home Security Expert Review

Comcast Xfinity home security and automation services fall under the “Comcast Xfinity Home” branch of their company. Unfortunately for those who are not currently Comcast Xfinity customers, they will have to switch their TV and Internet services over to Xfinity in order to use the home security services. That being said, for those who are already Comcast Xfinity customers and are looking into adding home security to their bundle, there is detailed information available to help with the purchasing decision.

Technology and Equipment Overview

Equipment for each security package will vary depending on which package is selected. However, equipment that can be included are as follows:

  • Cameras
  • Thermostats
  • Locks
  • Sensors & Alarms
    • Motion, window, door, smoke, etc.
  • Lighting & Controls
  • Touch screen controllers

Home security and automation technology will also allow customers the ability to arm and disarm the system remotely and control certain lighting and thermostat features from a mobile device.

Pricing and Packages

Comcast Xfinity offers four different pricing and package options for customers to choose from. Customers should make sure to understand what other services are bundled with each individual package.

Xfinity Home-Secure 300:

  • $39.95/month
  • Professional installation starting at $50
  • 2 year agreement
  • 1 touch screen controller
  • 3 door or window sensors
  • 1 wireless keypad
  • *Possible free security camera

Xfinity Home-Secure 350:

  • $49.95/month
  • Professional installation starting at $349
  • 2 year agreement
  • 1 touch screen controller
  • 3 door or window sensors
  • 1 motion sensor
  • 1 wireless keypad
  • 2 indoor/outdoor cameras
  • 2 lighting controllers
  • 1 thermostat or 1 additional indoor/outdoor camera

Secure 300 and Blast:

  • $69.99/month
  • Professional installation starting at $99
  • 2 year agreement
  • 1 touch screen controller
  • 3 door or window sensors
  • 1 motion sensor
  • 1 wireless keypad
  • 1 lighting controller

Xfinity Home-Control 150:

  • $19.95/month
  • Professional installation starting at $99
  • 2 year agreement
  • 1 Hub
  • 1 motion sensor
  • 1 door or window sensor
  • 1 indoor/outdoor camera or 1 thermostat
  • 1 lighting controller

Contract and Cancellation

All of Comcast Xfinity’s minimum term agreements last at least two years regardless of the package a customer chooses to go with. Two year agreements are relatively standard within the home security industry where customers are not required to purchase the equipment.

If a customer decides to cancel or downgrade any of their services found in a specific package before the two year agreement is up, a cancellation or “early termination fee” (unless cancellation takes place within the first thirty days after installation or activation takes place) will apply. If cancellation takes place within the initial 30 days after installation or activation, any and all equipment will have to be sent back and an early termination fee will not be charged.

Installation

Comcast Xfinity home security and automation services are installed by licensed professional only. There are companies that offer both DIY and professional install option, but since Comcast Xfinity lends the equipment throughout the duration of the contract, they have their team of professionals do all installations.

While there are benefits to having a professional conduct the installation, there are some challenges as well. Customers will have to set an appointment and be present throughout the duration of the installation process.

Monitoring

Comcast Xfinity home security offers 24/7 professional monitoring. Monitoring features included with the two-year agreement include:

  • Smoke monitoring
  • Water detection alerts
  • Battery and cellular back-up
  • UL-certified central security station
  • Real-time text and email alerts
  • Smoke monitoring (if secondary smoke detectors have been purchased)

Monitoring features associated with the home automation services will vary depending on what package customers choose to sign up with.

To learn more about Comcast Xfinity home security, visit their website for more information. For more information on other home security providers, view other company profiles.

Section 1

Acceptance of this Agreement; Term. “The initial term of this Agreement (the “Initial Term”) shall begin on the date of your acceptance of this Agreement and shall end thirty-six (36) months from that date. THEREAFTER, THE TERM OF THIS AGREEMENT SHALL AUTOMATICALLY RENEW ON A MONTH-TO-MONTH BASIS UNTIL TERMINATED BY EITHER PARTY, unless you agree to an additional minimum term (collectively, with the Initial Term, the “Term”).”

Why it’s important

Once the 36 month contract is completed the agreement will automatically renew on a month-to-month basis until the customer or Comcast ends the agreement.

Section 2

TERMINATION FEE. “YOU AGREE THAT THE FEES DUE UNDER THIS AGREEMENT FOR THE INITIAL TERM ASSOCIATED WITH YOUR PRICING PLAN OR IDENTIFIED ON THE WORK ORDER ARE BASED ON YOUR AGREEMENT TO RECEIVE AND PAY FOR THE SERVICES FOR THE FULL INITIAL TERM. ACCORDINGLY, YOU AGREE THAT: IF YOU TERMINATE THIS AGREEMENT DURING ITS INITIAL TERM, YOU WILL PAY THE COMPANY AN AMOUNT EQUAL TO (A) $1320, LESS $120 FOR EACH PERIOD OF THREE (3) FULL CALENDAR MONTHS DURING WHICH YOU MAINTAINED SERVICE IF YOU HAVE SECURE 350 SERVICE, OR (B) $1100, LESS $100 FOR EACH PERIOD OF THREE (3) FULL CALENDAR MONTHS DURING WHICH YOU MAINTAINED SERVICE IF YOU HAVE SECURE 300 SERVICE. THIS AMOUNT IS A TERMINATION FEE AND IS AN AGREED UPON AMOUNT OF DAMAGES, NOT A PENALTY. YOUR FAILURE TO MAINTAIN A BROADBAND CONNECTION COMPATIBLE WITH THE SERVICES, AS DETERMINED BY COMPANY IN ITS SOLE DISCRETION, SHALL CONSTITUTE YOUR TERMINATION OF THIS AGREEMENT, FOR WHICH YOU SHALL BE SUBJECT TO AN EARLY TERMINATION FEE.”

Why it’s important

If at any time during the initial contract period the customer decides to terminate the agreement then they are required to pay the remaining balance in full. Also, if the customer does not or cannot maintain a broadband connection that is compatible with the security system then this will also constitute a termination of the agreement.

Section 3

Installation. “You agree that any portion of the System sold or provided to you by the Company may include new or refurbished, equipment. Refurbished equipment sold or provided to you will be in “like-new” condition.”

Why it’s important

Comcast can install used or refurbished equipment in the customers home.

Section 5

Monitoring and other services “YOU HEREBY ACKNOWLEDGE THAT FOR A SEVEN (7) DAY PERIOD (OR SUCH LONGER PERIOD AS REQUIRED BY LAW), BEGINNING ON THE DATE OF THE INSTALLATION OF YOUR SYSTEM, EMERGENCY RESPONDERS WILL NOT BE CONTACTED ON INTRUSION ALARMS (“Familiarization Period”). You agree that Company has no obligation to, and will not, respond to intrusion signals from your home that are received at our alarm monitoring center. You also agree that during such period we have no obligation to, and will not, notify any authorities, you or your designated representative, or take any other action with regard to any intrusion alarm signal we receive, even if due to an actual emergency event.”

Why it’s important

For the first seven days after the installation date your system is essentially for decoration only. Comcast will not call you or emergency responders even in the case of a real emergency.

Section 5 Continuation

“IF THE COMPANY OR ANY OF ITS AFFILIATES, OR ANY OF ITS OR THEIR AGENTS, REPRESENTATIVES, SUPPLIERS, SERVICE PROVIDERS, CONTRACTORS OR SUBCONTRACTORS ARE FOUND LIABLE FOR ANY LOSS OR DAMAGE DUE TO ITS OR THEIR NEGLIGENCE OR THE FAILURE TO PERFORM ITS OR THEIR OBLIGATIONS UNDER THIS AGREEMENT, INCLUDING INSTALLING, MONITORING, REPAIRING OR TAKING OVER THE SYSTEM, IN ANY RESPECT AT ALL, THE MAXIMUM LIABILITY (INCLUDING JOINT AND SEVERAL LIABILITY) WILL BE $250.00. THIS AMOUNT IS THE AGREED UPON DAMAGES, IS NOT A PENALTY AND SHALL BE CUSTOMER’S EXCLUSIVE REMEDY.”

If damage is done to your equipment or property due to their negligence and they are found liable for repayment the maximum they will pay is $250.

Section 9

Changes to Service. Subject to applicable law, we have the right to change our Services, Company Equipment and rates or charges, at any time with or without notice. We also may rearrange, delete, add to, or otherwise change programming or features or offerings contained in the Services, including, but not limited to, content, functionality, hours of availability and customer equipment requirements. Notice of a change may be provided on your monthly bill, as a bill insert, e-mail, in a newspaper or other communication permitted under applicable law. If you find any material change in the Service(s), rates or charges, or the terms of this Agreement unacceptable, you have the right to cancel your Service(s) within thirty (30) days of receipt of notice of such change. However, if you continue to receive Service(s) after such thirty (30) day period, this will constitute your acceptance of the change.

Why it’s important

Like many security companies, Comcast retains the right to change or alter any part of the contractual agreement at anytime. This includes changes to rates, changes, or features at any time without notice.

The Good

Comcast offers four types of home security/automation packages which vary greatly between amount of equipment, costs, and installation options. Comcast does things a bit differently than most security companies in that they offer the option to buy the home automation features without buying the security package; usually, those two are bundled together. For example, some of their basic Home Control packages offer the customer an affordable way to install a video monitoring and energy saving system without having to purchase a security system. With this offer home owners have the option to install it themselves for free or pay Comcast a couple hundred bucks to install it professionally. Either way, these automation only systems come with some of the cheapest monthly rates on the market at around $15-$20.

The other option they provide is a full service home security package called “Home Security 300” or “Home Security 350” which not only comes with energy and video monitoring but home security protection as well. These options are not available for self-installation. For the top package, Home Security 350, it costs $399 for installation and $49.99 a month for three years. This package comes with the following:

  • 1 touch screen controller
  • 3 door or window sensors
  • 1 motion sensor
  • 1 wireless keypad
  • 2 indoor/outdoor cameras
  • 2 lighting controllers
  • 1 thermostat or 1 additional indoor/outdoor camera

This is the most comparable package to similar offers from other companies and includes some features which no other companies offer, such as the option to get 3 cameras and in-person tutorials on how to customize and use the system.

The Bad

For the price, Comcast’s top package does not provide nearly the amount of equipment and software that other companies do. For example, most companies include door monitoring, energy-saving light bulbs, free mobile apps, two-way voice, weather notifications, and extended service plans (warranty). Plus, the Comcast system costs more upfront and on a monthly basis than other companies’ systems that provide the same services. Another downside is that for some of the services they offer they require that you purchase additional equipment to even use the services. For example, in their details and restriction section they state, “Video, carbon monoxide, lighting and fire monitoring requires purchase of additional equipment.” Also, it states that their systems are not compatible with all smart phones and that their system must be connected to “compatible high speed internet service,” which most likely means Comcast internet. Therefore, it’s best to check to see if your smart phone and your home internet would work with their services before you sign anything.

The Bottom Line

If you are already bundle with Comcast internet, cable, phone, etc., then the Xfinity home automation might be a good deal as you can bundle it with their other services and receive a discounted rate. However, if you are not currently a Comcast customer we suggest you check with a representative on your home, internet, and phone’s compatibly with their system as there is a chance that their system might not work with your current setup.

Are there any inaccuracies in this review? We take accuracy very seriously and would love your feedback. Visit our Request Reconsideration page and send us your feedback today!

289 Comcast Home Security (Xfinity) Reviews

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  1. User Score
    1
    January 30th, 2016
    0 people found this review helpful!
    Had an install done initially around late 2014. Moved and took services with me July 2015 only because I thought and was told I did in order to avoid ETF (early termination fees). I messed up when I signed the papers the contracted installer gave me to sign and plus if your services are bundled and changes are made to your package it extends your contract according to Comcast! Unfair business practices. I have seen that billing complaints can be sent to the FCC.
  2. User Score
    0
    January 30th, 2016
    0 people found this review helpful!
    This letter is to notify you of a problem I am having with Xfinity Home,
    Approximately 3 months I go I had work performed at my home. One of the sensors was damaged. I turned the zone off in my equipment and everything else functioned fine. Two months ago the equipment stopped working, along with the camera.

    I called your customer service line and was informed that if I purchased the warranty all of my equipment would be covered. I was told that I would have to purchase the sensor and that is all. At no point in time was I told that I would be subjected to a $100 fee is a tech came to my house and installed the sensor. Furthermore, I asked the representative if the warranty covered the tech coming to my home and she said yes. In the scenario described above, she confirmed that the tech instal would be covered. Since you are able to record these conversations you can confirm her telling me that my instal would be covered.

    On 1/29/16, I called to make good on my warranty. I was then informed that the instal would not be covered by one of your service representatives. She said, only the service of repairing existing equipment would be covered. I told her that I was never informed about this and I wanted to speak with her supervisor so that he could tell me why I would have to pay for the instal when the tech would already be at my home repairing equipment and I was previously told it would be covered. The customer service representative then came back on the phone and I asked her once again to transfer me to her manager. She said that this entire situation was confusing to her.
    It seems to me that many of your representatives are often confused.

    I was then transferred to Wayne (Operator ID 2_1) who told me that the service would not be covered. I asked him why. He said that the warranty did not cover instal. I attempted to tell him that a Xfinity customer representative told me that it would be in the aforementioned scenario. He said that he has the same equipment and that he would have to pay for an instal as well. I told him that I would like to speak to his manager because he was not hearing why I was upset with the entire situation. I had been on hold multiple times for 45 minutes and was upset that no one could give me a straight answer. He said that he was not going to keep transforming me until I got the answer that I wanted. I asked him again if he was understanding why I was upset. It is clear to me now that he did not understand. He then hung up on me instead of transferring me and made no attempt to call me. I will describe my dissatisfaction in the paragraph below.

    I am dissatisfied with your customer service. If I called once to confirm that adding the warranty to my account would cover a tech instal it is unfair to get a different answer once I call to make good on the warranty. It is furthermore, insulting to have a manager not hear out my complaint. I am upset that I was given two different answers by your employees. I believe that your representatives could benefit from training on what services are covered under the Xfinity Home warranty.

    Unfortunately, the problem remains unresolved. Please waive the installation fee and I will happily purchase the sensor.

    Please contact me to confirm that you will honour my request.

    Thank you for your anticipated assistance in resolving my problem.

    Sincerely,

  3. User Score
    2
    January 13th, 2016
    0 people found this review helpful!
    The apps are terrible, always resetting or not available. Also long delays in connecting. Not worth the monies or aggravation.
  4. User Score
    1
    January 12th, 2016
    4 people found this review helpful!
    I see Comcast has their employees now writing reviews otherwise it would rate a solid 1 – 1.5.

    The app connects maybe 25% of the time … The cameras load so slow if they load at all. Give me a fricken break, the money we all pay for services and they can’t engineer an app that works? I have a second home in FL (Comcast not avail in my area) with a competitor and I have not had one issue with that system … it always works!!! If Comcast doesn’t want to put effort into good software maybe they should sell the alarm part of the business. It would certainly benefit us as consumers.

    Get your crap together xfinity home because my contract IS up and I’m fixing to move along, nothing I’ve seen says they will get better because my experience in 2+ years is they have gotten worse!!

    UPDATE : 21 December 2015
    Still garbage app that is poorly executed. Cameras do not record when they are needed the most (Bad guy breaking into your vehicle driveway). Terrible security system with very poor customer service.

  5. User Score
    10
    January 8th, 2016
    1 people found this review helpful!
    I love my home security system. The camera is sleek and so is the tablet touchpad, I have mine set as a digital clock. Alarm is serious response, professional monitoring 24/7 … With or without power since it is wireless- great for me – living in FL. However response is so serious I found out in first month, my large pet kept setting it off, so advise if you Have an animal (I have a pretty large cat) to tell installer, he/she is in that area but tech or you can move sensor accordingly, so I did that and it’s been more accurate since- otherwise the system is great.. I have free battery backup and found out response time is better than adt, so for a legit system in my area, get what you pay for and then some w the snazzy app
  6. User Score
    2
    December 20th, 2015
    4 people found this review helpful!
    So far have had 3 false alarms with police. System is not easy to understand. Better lay in a supply of 2 kinds of batteries you will need them because they don’t last long. When contract is done this will go away. Wife said just stop using it we don’t need the hassle.
  7. User Score
    0
    December 19th, 2015
    2 people found this review helpful!
    Installation back in November 2014 was never done correctly. This was told to me by an xfinity technician who arrived to troubleshoot the system last week as the system was experiencing intermittent outages (not reassuring when your personal property and safety are at stake).

    Called to cancel and was told early termination of $440. Asked to speak to a supervisor. I was passed along to the escalation department. Is it hard to believe that Xfinity has such a department?

    It was there that I told my troubles with the system to Mae. She was obviously reading pablum from some dialogue book or remembrance from a team building exercise on how to handle a customer with a complaint. She did not hear a word of what I said. She just kept reiterating that there was no way she could waive the early termination fee. I asked her if she could contact the technician who had told me that system had been installed incorrectly. She said she could not do that even though she stated that she had access to the technical call.

    Then I called again to get an address for a letter of complaint. No such address exists according to the Comcast representative who answered the call. “Why don’t you Google it she said.

    There are great home security systems that you can install yourself and are month to month. And, half the price. Check out your options before you made the mistake I did by buying in to a 2 year contract with a company that boasts an “escalation department.”

  8. User Score
    0
    December 16th, 2015
    3 people found this review helpful!
    This is the worst system ever … 15 second delays and if anyone moves near your camera full streaky rainbow…. I had it for 3 months 13 service calls… 9,showed up and the commercial say we refund u 25 bucks bullshit they replaced my camera sensors n wall keyboard twice each……the system blows….n they trying make me pay early termination not chance…..STAY AWAY fake advertising at its BEST
  9. User Score
    0
    December 15th, 2015
    4 people found this review helpful!
    Do not make any attempt to contact this company. After we were told by the installer that it would not work in our house because our wireless is not strong, we canceled installation. Now we get calls to reschedule two or three times a day. We tell them that we do not want it ever and to remove us from their list. They say that they have removed us from their list but the calls keep coming. They scheduled us for an appointment without our authorization. We had someone cancel it via chat, another on the phone –and finally contacted the head of Customer Service. All said it was canceled –and then they still showed up (we weren’t home). Now, they are back to calling twice a day. WE are at the point that we nearly need to change our phone number!!! I have never had a situation like this. Avoid this company.
  10. User Score
    0
    December 11th, 2015
    2 people found this review helpful!
    This is by far the poorest service I have ever had. They can not figure out how to cancel alarms. The service center is beyond rude…I have been a customer over 10 years.
  11. User Score
    0
    December 11th, 2015
    1 people found this review helpful!
    It’s funny to see so many pissed about having to pay $500-$800 early termination fees. I worked for Comcast, not a dealer, had Complementary Services, was laid off, and had to stop services after 2 years of actual an actual paid contract. When I sold Xfinity, I had no idea the security system, or Xfinity Home, was on a seperate 3 year contract from the other 2 year contract. I also did not know that the $450 maximum and prorated early termination fee does not apply to or count with security. With 13 months left on a 3 year contract that I never signed (but my employee handbook stated that early termination fees will not be charged), I have spent over a year fighting what started at over $4,500 total charge, down to a $1,300 early termination fee and another $800 for some elusive equipment I don’t have. I’d like to see you guys beat that one.
  12. User Score
    0
    November 30th, 2015
    3 people found this review helpful!
    Fraud Fraud Fraud at all costs do not use this Xfinity system Colorado Springs they said that they would install smoke detectors, glass break and carbon monoxide sensors I signed up for a triple play package with the thought that would install these devices, the technician came to my house and took over my ADT system hardwired with no problems very professional and installed one smoke detector and said that he would have to come back to install additional devices, Xfinity called and set up an appointment for 3 to 5 PM never showed, received a call from the service tech and he said that they were not supposed to install the first detector due to problems and recall ( joke) took the day off for this. Called the complaint hot line women answered and said that in Florida they installed these devices so she was going to set up anther appointment for install, I told her to call Colorado Springs to be sure she called me back and said that they want to remove the smoke detector that they installed.
    Called the corporate office and have a case number now remember that they are one of the most hated companies in America. In a nut shell
    1. No communication
    2. They will say anything to get you to sign up
    3. Poor response from their complaint department
  13. User Score
    1
    November 21st, 2015
    2 people found this review helpful!
    the system sucks period i have had some stock and stealers drug addicts stealinf from me and this system does not stop them they have ot it down its very easy to figure it even i did cameras cant be hidden only an ameteur would get caught any proffessional burgular would think this is a cakewalk
    have been in manycalls to comcast nothing they can further come uup with to help i am stuck with them
  14. User Score
    5
    November 19th, 2015
    6 people found this review helpful!
    I will be back to tell you a really great story some bad some good. I want to wait until I get the end results of a 3 year nightmare.
  15. User Score
    0
    November 18th, 2015
    2 people found this review helpful!
    I agree totally with the person below. I can not get my camera’s remotely ever since I went on seasonal hold. I am away from home so what good it xfinity service?
  16. User Score
    0
    November 13th, 2015
    3 people found this review helpful!
    The xfinity home app is absolutely the worst!
    The app takes too long to view cameras, by the time the camera functions the person at front door has already left!
    Another issue is there is constantly ‘errors’ connecting to app.
    If I try to use the ‘light’ function, once again it reads ‘error.’
    The concept is great, if the app worked!!
    I have spent so much time talking to xfinity only to be more irritated because the customer service is also terrible!
    Comcast/xfinity want my money or threaten to interrupt service, however, they DO NOT fulfill the contract by providing service I am paying.
    Once contract expires I will go back to ADT!
    I cannot recommend xfinity home nor can I commend the customer service, or lack of, because comcast/xfinity DOES NOT care about the service, they just sucker one to get and then does NOT fulfill contractual obligations!!
  17. User Score
    10
    November 4th, 2015
    1 people found this review helpful!
    I love my security, it’s wireless I can add on more sensors!!
  18. User Score
    0
    October 28th, 2015
    2 people found this review helpful!
    Monthly pricing is way overpriced. When I called to cancel after fulfilling my 3 year contract, they offered a greater than 50% price reduction if I stayed with them. They should have offered the reduced price after I fulfilled my 3 year contract was up, then I may have considered renewal. The service and hardware were acceptable however they could not locate the base control panel where I wanted it because their control panel could not receive a WiFi signal.
  19. User Score
    0
    October 25th, 2015
    6 people found this review helpful!
    I had this security system for a month. One day our alarm system went off I was never contacted, the police never showed up. Luckily the person who set the alarm system off had a key and I knew who they were they called me and told me they set the alarm of but Comcast NEVER ONCE contacted me or the police. Did not feel safe returned equipment and canceled service NO I DO NOT RECOMMEND XFINITY ALARM SYSTEM TO ANYONE YOU ARE BETTER OFF HAVING NO SYSYTEM!!!!
  20. User Score
    9
    October 20th, 2015
    3 people found this review helpful!
    Wow! I cannot understand all the negative reviews. The system works great and since it is wireless it looks great with new and older homes. The installation fees are very competitive and have added discounts. Monthly fees are also low, as after the first increase in 12 months you continue paying the regular rate. has not increased in 5 years. There is no charge for the backup cellular connection-ADT charges! This is not your typical on/off system as you can program the setting however you like. Cameras also have a wide viewing angle. The only downside is the customer service on occasion. Other than that-great product with a completive price.
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We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
5.6
User Score
2.0
Rank this Company
Ratings Breakdown

Price

Monthly Price
$29.95 - $49.95

Up-Front Costs

Activation, Install & Equipment
$99 to $399

Technology & Equip.

10/10 = BEST
7/10

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
80% balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
6 Years

A-

Customer Support

Good, Bad, Limited
Bad

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
289
Our Score
9.4
User Score
8.5
Rank this Company
Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
777