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Reviews for Cox Homelife | 2019 Home Security Company Reviews
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Reviews for Cox Homelife | 2019 Home Security Company Reviews

Cox Homelife

Read reviews from real customers of Cox Homelife (read reviews).
Only available in 16 states.

Our Score
7.4
User Score
1.6
Our Score
7.4
User Score
1.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-54.99

Install & Equipment Fee

$99

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

140

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

Cox Homelife is a major player in the home security industry. Founded by James M. Cox in 1898, Cox Communications has been a tried and reputable company for decades. Cox’s annual in-kind and direct cash contributions exceed $100 million, with a community outreach focus on youth and education initiatives. Cox Homelife security equipment is high quality and robust. In addition, Cox owns and operates six different central monitoring stations located throughout the United States. These stations are UL listed and fully redundant.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#13
Reviews for Cox Homelife | 2019 Home Security Company Reviews

1.6
$29.99-54.99
$99

Cox supports customers with existing home security units and can add additional features plus monitoring. They offer two monitoring packages that start at $29.99 per month, but you must have a Cox phone, video, or Internet subscription in order to be eligible for Cox Homelife’s security solution.

Pros

Bundling Options

Cox customers can either bundle with an existing Cox subscription, or customize to meet your specific home security needs. In terms of protection, Cox Homelife offers a number of devices, including 24/7 monitoring, flood and carbon monoxide monitoring, smoke and heat detection, and both a battery and cellular network backup.

Technology

Users can access their Cox home security system through the interactive touchscreen, online, or through Cox Homelife’s mobile app. There, they can gain access to live and recorded video monitoring, receive text or email alerts, and even control security and energy features in their home, such as lights, small appliances, doors, and the thermostat.

Home Automation Options

Cox Home Security provides customers with a package home automation deal on top of a home security system when you purchase the “Preferred” security package. This is their top package that combines some security, video surveillance, and home automation. For $39.99/month for 24 months customers get the following:

  • Battery and cellular network backup
  • 24/7 professional monitoring
  • Access via web, smartphone and tablet
  • SMS text and email alerts
  • Smoke/heat detection
  • Water/flood monitoring
  • Carbon monoxide monitoring
  • Secure live video viewing or recording
  • Control lights and small appliances
  • Adjust thermostats remotely

The Cox preferred package includes many nice features that typically have to be purchased separately through other companies, such as carbon monoxide detectors, video cameras, email & text alerts, and non-Cox appliance controls (a device that allows you to remotely control lamps, TV’s, ice machines, etc.).  Another great option that Cox provides is discounts when you bundle the home automation package with other Cox services, such as TV, internet, and phone services.

Cons

Restrictions

Cox Homelife’s terms and conditions list a number of requirements customers must meet before they can sign up for a home security system. Most notably among these requirements is that Cox Homelife is only available to individuals with a current or new Cox phone, video, or internet subscription.

Specific sections of Cox Homelife’s contract to note:

Section 1

You are required to instruct all users of your alarm system on the proper operation of the system, the importance of avoiding false alarms and the duties discussed by this notice. Make sure you instruct everyone in your residence on how to use the alarm system as to avoid any false alarms and any fees incurred therein.

Section 9

Beginning on the date your alarm is installed, you will have approximately a 30-day grace period from fines for false alarms, although this grace period may vary by city, ordinance, and type of alarm. This information will be in your applicable alarm ordinance.

Fees

On top of the starter kit, Cox customers have to buy a touchscreen control hub. The Cox touchscreen comes with additional charges in the form of a $3.00 monthly fee. In addition to the touchscreen fee, customers may be required to pay up to $99.00 upfront before their security system can be installed. Access to recorded video monitoring requires an additional monthly fee.

Only Available in 16 States

Cox Homelife is only licensed to sell home security in the following states:

  • Arizona
  • Connecticut
  • Florida
  • Idaho
  • Nebraska
  • Kansas
  • Ohio
  • Virginia
  • Arkansas
  • California
  • Iowa
  • Georgia
  • Louisiana
  • Oklahoma
  • Nevada
  • Rhode Island

 

Common Complaints

Cox reviews report several service complaints against Cox Homelife security. These complaints include unhelpful customer service representatives, and extended periods before Cox will respond to questions or issues. Some customers have reported issues with the required touchscreen device, and failure on the part of Cox to resolve these issues in a timely manner. You can read more Cox Homelife reviews after “Our Recommendation” below.

View Top-Rated Home Security Companies

Our Recommendation

Cox Homelife offers bundling options, quality security technology, and home automation options. However, there are strict requirements for customers and added fees that make it a less convenient and affordable option for consumers. Since there are also numerous customer complaints regarding Cox Homelife service and their security systems, we recommend going with a reputable company like Protect America and Frontpoint.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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140 Cox Homelife Reviews

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  1. User Score
    0
    October 30th, 2018
    2 people found this review helpful!
    Cox Homelife is the worst company I have every dealt with in my entire life. I have spent over 20 hours talking to I don’t even know how many customer service reps. Each customer service rep says that the previous rep entered things wrong and then they end up making it worse. They installed an alarm system that never worked since day one. The came out 4 times and even the supervisor put in the notes system not able to work in home due to thick walls. Then they not only still charge me for the alarm and equipment but also for over $1k in cameras that never even left their truck! I haven’t done a review on anything in many many years but this company is absolutely insane. I would not have my worst enemy deal with them (or maybe I would). Now it shows my service for internet and phone is being disconnected due to non payment because I won’t pay almost $2k for services plus they want me to pay cancellation fees for services I DO NOT HAVE!! Whatever you do, DO NOT USE COX HOMELIFE!
    Read More
  2. User Score
    1
    October 30th, 2018
    5 people found this review helpful!
    I was lied to about the bundle package. Spent hours and hours and hours trying to cancel this TERRIBLE service. Cox cable will not handle Homelife customer service, you have to be transferred to people who don’t care at all about you. I suffered for two years after spending all those hours out of my lifetime I will never get back while trying to cancel this TERRIBLE service. The technician installed the useless monitor into my kitchen electrical outlet with a security hex screw. I do not have the tools to get it out of the outlet. There is a $304 charge on my bill for the useless monitor I can’t get out of the outlet to turn in now that I’m finally free (not free).from Homelife. Called to ask if I can’t get the monitor out, how am i supposed to return it? As usual, got transferred to Homelife. They can send out a technician for $100 to get it out. Typical, whatever I will buy the tool to return the $20 piece of junk they are trying to charge $304 on my bill. If there is a class action lawsuit I would like to be involved.
    Read More
  3. User Score
    5
    October 22nd, 2018 Baraboo, WI
    1 people found this review helpful!
    When it works it’s great. However we were out of state for 6 weeks. In week 5 my garage camera stopped working. Said “Camera Offline”. I called tech support. Tech said the only way to reset my camera was to unplug and reply it in, hence rebooting the camera. Since I’m 1,800 miles away, that is not possible. The security system is not reliable. I will need to have redundant systems. I plan to install Amazon’s Blink cameras as backups.
    Read More
  4. User Score
    1
    October 7th, 2018
    3 people found this review helpful!
    You can no longer access the CVR Video Playback function from your desktop. Only on a mobile device…….This just changed a few weeks ago. I complained and they opened up a ticket. Never got back to me after a week. I called in and was told the desktop function to view CVR was going away. Closed the ticket as fixed.So now I can only view a 30 unit apartment building recorded video on a little 2-3 inch screen. I will be canceling this service
    Read More
  5. User Score
    0
    September 27th, 2018
    6 people found this review helpful!
    We were looking for cable and internet with limited options in a new city. Cox offered us a bundle with a phone line that we didn’t need, but it was cheaper. Upon installation, we were told it was cheaper to get the security system instead of the phone line with the same bundle. We were promised that the contract would be the same. It’s our fault for not reading the fine print.
    Not only is the system itself unusable, but they locked us in for two years. They told us it’s $600 to cancel. So we either have to pay for a year upfront or cancel. I am trying to get the problems with my system fixed so that it’s not just a waste. Nothing. I’m just going to have to stomach the cancellation fee or justify giving them more money in the long run.
    Read More
  6. User Score
    1
    September 13th, 2018 Warwick, RI
    4 people found this review helpful!
    I was always able to put camera on landscape with no problem for the last month every time I do the APP shuts down
    Read More
  7. User Score
    1
    September 9th, 2018
    5 people found this review helpful!
    When trying to review previous video surveillance, attempts are futile. Whether using app from mobile phone or panel device, we get kicked out before being able to even view surveillance. This is very disheartening/disappointing.
    Read More
  8. User Score
    0
    September 7th, 2018
    9 people found this review helpful!
    Please do your home work before buying this trash system. Do your research on the internet before buying. They got us for 1,300.00 for 6 camera’s that dont record due to their D.V.R. and App. Everyone is complaining and they want refund your !
    Read More
  9. User Score
    0
    August 21st, 2018 New Orleans, LA
    6 people found this review helpful!
    Cox Homelife has been a horror story. I suggest to anyone even thinking about getting this system to reconsider. Its a horrible system.
    We had it installedand the techs could not get it to work since day one. We had tech after tech and supervisors come ovet to try to fix the system to no avail. Then we were told that we needed to be patient because Cox has a new app coming out and we will be one of the first to be installed, then the system will work. A bunch of lies. The tech came out and installed the new app and still didnt work. I heard him tell his supervisor on the phone that the SYSTEM WAS NOT FIXABLE. We asked for our money back and was turned down. We paid for a bunch of equipment that never worked and Cox feels that is ok. So we have cameras that were intalled on and in our home THAT DO NOT WORK. They say that they cannot make it work but still refuse to refund our money.
    Now they are saying that it is WIFI issue. Well, it is COX WIFI.
    Cox Homelife is made up of a bunch of thieves! I thought that this would be a reputable company to have a security system with. I was wrong. They do not know what they are doing and we have to pay for it. Piss poor company!! Stay away from them.
    Read More
  10. User Score
    0
    August 13th, 2018
    5 people found this review helpful!
    This system sucks if you travel. Which i thought the commercials were great. so i purchased 6 cameras and 6 door connectors. it worked good for a while, then not so good. I’m not a big reviewer or naysayer, but i have to say something on this. This is the best system when its running and the app is great. but when i’m out of town and the cameras go offline, i have to call and schedule an appointment to get the cameras fixed or unplug them and re plug them in. this occurs every 2 weeks or so. this is not ok. i am out of town, the entire point of these cameras and service is to watch my stuff whilst i am gone. I should not have to replug unplug anything, let alone if i am away from home. i tried to cancel the service based on it sucking in this way, the cancellation fee is the monthly fee until my contract is up. this is a crappy way to to business and as a business owner i would not treat my customers this way ever, you should be ashamed of your selves. you are wasting my time and money with this.
    Now i am stuck with this crappy service until my 3 years are up. so that’s great.
    Read More
  11. User Score
    3
    July 31st, 2018
    2 people found this review helpful!
    Cox homelife worked great for the 1st year and a half we had it. after that the alarm system started going off for no reason, the touch pad had more glitches than we can count. You could put in your code it would go silent as if it accepted your code then 2 minutes later the alarm would go off. It took months to even get someone to come look at the system. Our contract will be over in 1 week and we are very glad that we can get rid of them, and get a system that is not so glitchy. We have given up on even contacting them to try and fix the issues. They have been out several times, would not even compensate us for the months they would not send anyone out so the system had been useless, It still randomly sets the alarm off.
    Read More
  12. User Score
    1
    July 31st, 2018
    2 people found this review helpful!
    (My) Cox Homelife Security System has been a piece of junk – – requiring twenty (20) Service Calls in the past year. Cox seems to think this is okay and have responded “we fix it every time”. Had ADT for over 15 years without a problem but wanted to ditch the land-line. Huge mistake!
    Read More
  13. User Score
    0
    July 29th, 2018
    2 people found this review helpful!
    Everything about them is bad. They dont tell u its a 3 year contract and dont fix it when something goes wrong I love cox service but not homelife they are giving cox a bad name!
    I cant believe they charge you to fix anything.
    Read More
  14. User Score
    1
    July 18th, 2018 Las Vegas, NV
    0 people found this review helpful!
    System is slow and hard to use. Software to monitor home looks like a prototype and not a commercial product. Find a professional company for security. I’m locked in the contract but it is up soon so I will find a better option. I would never choose Cox Homelife again.
    Read More
  15. User Score
    8
    July 5th, 2018
    3 people found this review helpful!
    Have Cox installed on 6/27, for internet, phone, tv, and security. Installer arrived on time, was very professional, took about 3/4 of a day for him to install and connect everything. He did have help later in the afternoon.
    We knew in advance about the two year contract, ALL pricing, monthly and extra for security (which will be on our first bill and can be paid off in three installments)

    So far everything is working great, no problems. Touch screen works, we can put special times in for entry and exit. Have three lights on pad too, also works great.

    Key pad entry for front door; locks and unlocks (through phone app). Only thing I do not like is that it does not turn security off if I unlock for someone to put a parcel inside, etc. Have to turn security off first. Which is not too much trouble.

    Bought an extra camera, one extra door sensor and three light bulbs. All working as advertised.

    Installer went over everything with us, no rushing, answered questions and took his time to explain everything.

    Have been with Cox before (2004 tv, internet and phone) at our previous home, but did not have security with them. Never had major issues. If we did, we’d call or go to the local store and problems were solved satisfactory.

    I am surprised at all the negative reviews… Granted for security it’s only been two weeks, but so far so good.

    I would suggest if you do decide to go with Cox for security (or/and any of their other services) ASK QUESTIONS, make sure you have ALL the information. Keep asking questions until you’re absolutely happy with everything that they’re explaining to you!

    Reps at our local store are extremely knowledgeable and professional, and if they are not sure, they tell you and will find out what they need.

    LJM

    Read More
  16. User Score
    1
    June 15th, 2018
    0 people found this review helpful!
    Horrible customer service. Getting the system installed took 4 separate visits and a fifth to reconnect coax tv cables correctly.
    When given I information I wanted to cancel I was put on hold for an hour before having to hang up… the only reason I stayed on that long was out of curiosity to see if the were messing with me because having stated I wanted to cancel service…
    The sales person stated 6 months trial period which I found out later on… not true…
    This company has too many separate departments which are not on the same page…at all!
    Read More
  17. User Score
    0
    June 14th, 2018
    2 people found this review helpful!
    Cameras have a 10 second delay when it detects motion before it starts recording. The subject has already left the area so you get empty frames. Completely useless as a security system. Company will not take back equipment after they have installed it.

    Do not buy their camera system.

    Door lock, smoke detector, window and door sensors work as expected.

    Read More
  18. User Score
    0
    June 8th, 2018
    3 people found this review helpful!
    THERE IS TWO YEARS CONTRACT!! I DIDNT EVEN KNOW. THEY NEVER TELL ME BEFORE. THEY SAID IT WOULD BE A TRIAL BUT IT WAS NOT. THERE WERE TWO YEAR CONTRACT. I NEVER SEEN THE CONTRACT BEFORE I ASKED THEM TO SHOW ME THE CONTRACT I SIGNED. THEY SEND ME THE CONTRACT WAS SIGNED AND INITIALLED BY COMPUTER. THEY SAID IF I WANT TO CANCEL IT, THERE IS $700 EARLY TERMINATION FEE I HAVE TO PAY. I ONLY TRIED ONE MONTH.
    Read More
  19. User Score
    0
    June 1st, 2018
    4 people found this review helpful!
    once they get you signed up you can forget service, unless you want to pay for it. Warranty on cameras is almost non existent. the computer app for cox homelife is terribly slow to load. wish I didn’t get the camera security. on the smoke/fire and CO2 detectors they work great, no problems. the price you pay for the cameras and motion sensors inside your home is costly and I have had nothing but problems with them, not so much the motion sensors but a great deal of problems with the cameras. overall I feel you can get better product and service from other companies such as ADT or other security companies.
    Read More
  20. User Score
    0
    April 23rd, 2018
    7 people found this review helpful!
    Cox Home Life Security Services is the WORST service that you will ever deal with if you choose them for a home security service. First of all the service is completely awful, the equipment is really not appropriate for a home, it is better suited for an apartment. They give you one monitor that you have to take with you all over the home to turn off. The alarm is very low so if you live in a two-story home you cant even here when someone comes in the home. The monitoring staff are the most rude and inappropriately prepared staff I have ever seen. It is almost as if they are providing this service for free so we should be okay with the way they are speaking to their customers. They have the worst customer service and they need to stick to providing cable….they are much better at that than home security. PLEASE DO NOT USE THIS SERVICE….your better off going with a more reputable company that has been providing security monitoring. Anything or even nothing is better than Cox Home Life services. RUN<<<<>>>RUN
    Read More

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Our Score
7.4
User Score
1.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-54.99

Install & Equipment Fee

$99

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

140
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431