Although Five Alarm is a young company, they have already established themselves as a leader in home security for Southern California. As a local, family owned and operated business Five Alarm protects families, homes, and businesses throughout the region.
Security System Overview
Five Alarm offers a simple approach towards home security that utilizes wireless Honeywell and First Alert equipment. According to their sales representative, a new customer can purchase a 100 percent wireless system for $100 upfront and $35/month for 36 months, which is the monitoring fee. However, if you would like to be able to control the system entirely from your smart phone then the monthly fee increases to $70. Keep in mind that for the life of the initial contract (36 months) Five Alarm retains ownership of the system until the agreement is over, at which point the home owners then obtain the rights to the system and can continue to monitor with Five Alarm on a month-to-month basis. Each new security system comes with the following:
- Control panel
- 3 door/window sensors
- Motion sensor
- Backup battery
- Sigh & Stickers
- 24/hr monitoring
- Lifetime warranty
Five Alarm employees meet a stringent set of requirements set by the California Department of Consumer Affairs, and have been background checked by both the FBI and the Department of Justice. Furthermore, Five Alarm uses the most up-to-date Honeywell equipment and claims to be the first Honeywell Authorized Security Dealer in the United States. Currently, they maintain an A+ rating with the Better Business Bureau and have zero outstanding complaints.
For new customers, the most noteworthy policy offered is the lifetime warranty provided that comes with all systems. Most security dealers only offer a 90 labor and a one-year parts warranty, which shows that Five Alarm provides more for their customers than the average dealer.
There is a huge pricing discrepancy between the normal price and the price that includes the ability to monitoring your system from a smart phone, which is double the original ($70). This seems exorbitant when compared to most companies. Typically, other security dealers offer this service to customers for a $5-$10 monthly charge, not $35. It seems that much of their revenue is earned with this policy and it could be a concern for homeowners who want that service without the higher costs.
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