Forward Home Security has a well-trained response staff who work in collaboration with CSG’s monitoring. This increases efficiency in responding to emergencies. Given that the monitoring company is located within the US, disruptions and communication difficulties are reduced to a minimum.
Security System Overview
Forward Home Security uses Digital Security Controls (DSC) security equipment in their home security systems. DSC was founded in 1979 and has had solid reputation for high-quality equipment. New systems include the DSC IMPASSA self-contained 2-way wireless control panel. The IMPASSA supports 64 wireless zones and 16 wireless keys. It has builtin HSPA (3G) cellular communication and 2-way wireless support.
New Forward Home Security alarm system packages include:
- Free activation
- Free installation
- 1 backlit LCD keypad
- 1 transformer
- 1 interior siren
- 1 panic button
- 3 door contacts
- 1 control board
- Yard sign and decals
The personnel from the company have been described as knowledgeable, friendly and efficient. The installation process has also been described as seamless. Forward Home Security has partnered with Central Security Group (CSG) guaranteeing 24/7 alarm monitoring. This partnership, with a reputable company that has been in business for more than 30 years, increases the confidence that clients’ confidence.
The services are affordable and the product offering is diverse enough to cater for the needs of different clients. The monthly rates start at $17.95 per month and $45.95 for ‘Smart Home Solutions’. The alarm systems that they offer can also ride on existing systems in your house further reducing the installation costs and the subsequent monthly payments.
Generally the company has very positive reviews from customers. However, there are a few important details about the packages they offer that are not properly explained in the website.The company’s website does not clearly set out the terms and conditions of the contract between Forward Home Security and their clients. Specifically, the terms of cancellation of contracts are not explained. The offers on the website are not applicable to existing customers and the information on offers such as free installation is not clear. It is difficult to differentiate between packages that come with free installation and packages that carry a charge for installation.
Forward Home Security (FHS) offers a home automation package that can be purchased separately on a piece-by-piece basis. For example, after a customer purchases the Smart Home Plus package they have the option to add on a number of other complimentary home automation packages, such as Smart Home Mobile (which allows remote monitoring via cell phone), Smart Home Energy (remote thermostat control), or Smart Home Anywhere (which allows you to control doors and windows remotely).
The best part about FHS top packages is that video monitoring is included in the Smart Home Plus package, which is not common among many other security dealers. With this package the following equipment is included (and other home automation equipment can be added on for an extra upfront cost):
- Touch screen Go! Control Panel
- Home security system
- Viewable Event History
- Automatic Email Notifications
- Real-Time Severe Weather Alerts
- Lifetime Warranty
- 2 Indoor Fixed Cameras
- Remote Video Surveillance
- 24/7 UL-Licensed Monitoring
- 36 month monitoring agreement
While FHS has one of the best video surveillance and monitoring packages on the market, their Smart Home Plus package is missing many of the home automation features that are typically included in a top package offer. For example, most security dealers that offer a home automation package include thermostat sensors, flood sensors, light and door remote access, and garage door access. The only features that FHS includes that are common among other home automation packages are email notifications, weather alerts, and video surveillance options. All other amenities must be bought separately for an extra upfront cost.
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