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#80
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Forward Home Security

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Our Score
4.3
User Score
--

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Our Score
4.3
User Score
--
Rank this Company

Ratings Breakdown

Price

Monthly payment
$17.95–27.95

Up-Front Costs

Activation, Install & Equipment
Free

Technology & Equip.

10/10 = BEST
8/10

Contract Length

Total # of months
36 months

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
Undisclosed

NR

Customer Support

Good, Bad, Limited
Good

Number of Reviews

User reviews here on BHSC
0

This Review is maintained by Chase Sagum

Review Last Updated: November 29, 2016

Forward Home Security has a well-trained response staff who work in collaboration with CSG’s monitoring. This increases efficiency in responding to emergencies. Given that the monitoring company is located within the US, disruptions and communication difficulties are reduced to a minimum.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$44.99
$99-499

#2

8.6
$43.49
$35

#3

7.2
$14.99
$229.96

#80
forward-130x130

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$17.95–27.95
Free

Security System Overview

Forward Home Security uses Digital Security Controls (DSC) security equipment in their home security systems. DSC was founded in 1979 and has had solid reputation for high-quality equipment. New systems include the DSC IMPASSA self-contained 2-way wireless control panel. The IMPASSA supports 64 wireless zones and 16 wireless keys. It has builtin HSPA (3G) cellular communication and 2-way wireless support.

New Forward Home Security alarm system packages include:

  • Free activation
  • Free installation
  • 1 backlit LCD keypad
  • 1 transformer
  • 1 interior siren
  • 1 panic button
  • 3 door contacts
  • 1 control board
  • Yard sign and decals

The Good

The personnel from the company have been described as knowledgeable, friendly and efficient. The installation process has also been described as seamless. Forward Home Security has partnered with Central Security Group (CSG) guaranteeing 24/7 alarm monitoring. This partnership, with a reputable company that has been in business for more than 30 years, increases the confidence that clients’ confidence.

The services are affordable and the product offering is diverse enough to cater for the needs of different clients. The monthly rates start at $17.95 per month and $45.95 for ‘Smart Home Solutions’. The alarm systems that they offer can also ride on existing systems in your house further reducing the installation costs and the subsequent monthly payments.

The Bad

Generally the company has very positive reviews from customers. However, there are a few important details about the packages they offer that are not properly explained in the website.The company’s website does not clearly set out the terms and conditions of the contract between Forward Home Security and their clients. Specifically, the terms of cancellation of contracts are not explained. The offers on the website are not applicable to existing customers and the information on offers such as free installation is not clear. It is difficult to differentiate between packages that come with free installation and packages that carry a charge for installation.

The Bottom Line

It’s up to you. According to statistics from government security agencies, a burglary occurs every 16 second in America. Investing in home security is therefore an important step in guaranteeing the safety of your property and your family. We recommend comparing to top companies before making a decision.

View Top Rated Companies

The Good

Forward Home Security (FHS) offers a home automation package that can be purchased separately on a piece-by-piece basis.  For example, after a customer purchases the Smart Home Plus package they have the option to add on a number of other complimentary home automation packages, such as Smart Home Mobile (which allows remote monitoring via cell phone), Smart Home Energy (remote thermostat control), or Smart Home Anywhere (which allows you to control doors and windows remotely).

The best part about FHS top packages is that video monitoring is included in the Smart Home Plus package, which is not common among many other security dealers.  With this package the following equipment is included (and other home automation equipment can be added on for an extra upfront cost):

  • Touch screen Go! Control Panel
  • Home security system
  • Viewable Event History
  • Automatic Email Notifications
  • Real-Time Severe Weather Alerts
  • Lifetime Warranty
  • 2 Indoor Fixed Cameras
  • Remote Video Surveillance
  • 24/7 UL-Licensed Monitoring
  • 36 month monitoring agreement

The Bad

While FHS has one of the best video surveillance and monitoring packages on the market, their Smart Home Plus package is missing many of the home automation features that are typically included in a top package offer.  For example, most security dealers that offer a home automation package include thermostat sensors, flood sensors, light and door remote access, and garage door access.  The only features that FHS includes that are common among other home automation packages are email notifications, weather alerts, and video surveillance options.  All other amenities must be bought separately for an extra upfront cost.

The Bottom Line

FHS is a quality home security and offers a home automation package that must be bought piece by piece.  Therefore, if you are looking for specific home automation features FHS would be a great choice since you can buy the individual features you are looking for without paying for stuff you do not want.  However, if you are looking for an all inclusive package then FHS might cost a bit more since each part of the home automation system must be bought separately.

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Our Score
4.3
User Score
--
Rank this Company

Ratings Breakdown

Price

Monthly payment
$17.95–27.95

Up-Front Costs

Activation, Install & Equipment
Free

Technology & Equip.

10/10 = BEST
8/10

Contract Length

Total # of months
36 months

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
Undisclosed

NR

Customer Support

Good, Bad, Limited
Good

Number of Reviews

User reviews here on BHSC
0
Our Score
7.8
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$43.49

Up-Front Costs

Activation, Install & Equipment
$35

Technology & Equip.

10/10 = BEST
5/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
1992

A

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,556