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Reviews for Frontpoint | 2019 Home Security Company Reviews

Frontpoint

Frontpoint is a DIY alarm and home automation system that offers monitoring packages and equipment bundles. Low upfront costs.

Our Score
8.4
User Score
7.1

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
7.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$69+

Contract Length

36 Months

Cancellation Policy

Fees Apply

System Relocation Fee

Free

Number of Reviews

722

This Review is maintained by Chase Sagum

Review Last Updated: September 25, 2019

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review or skip to Frontpoint customer reviews below.

Pros

Frontpoint’s Pricing

Frontpoint’s equipment and monitoring cost are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. Frontpoint’s monthly cost ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher-priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 36 months. There is a 30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app gives you remote access and lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing camera

Easy to Install

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Positive Frontpoint Reviews

The majority of Frontpoint customers are happy with the product and service they receive. The reviews we have highlight the company’s great customer service:

  • Prompt responses
  • Knowledgable staff who are able to answer questions
  • Personalized attention

Along with customer service, several reviews mention that the DIY system is easy to install and the price is fair for services provided.

Cons

High Upfront Costs

While equipment fees start at $69, they may reach into the $800 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors.

Frontpoint Complaints

The biggest complaint we’ve seen from Frontpoint customers is the contract. Some reviews mention that they didn’t understand all the terms of the contract before signing and that the contract is difficult to cancel (they have to pay 80% of the remaining contract balance). We recommend reading over the entire contract before singing up with Frontpoint. One other point that multiple customers have brought up is that the system has false alarms.

Our Recommendation

We recommend Frontpoint. The company is one of the best in customer service, and anybody looking to use their home security system and its devices can’t go wrong. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. You can see Frontpoint reviews from real consumers below. Visit their site today!


Frontpoint vs Simplisafe

The best way to compare Frontpoint and SimpliSafe is to read the customer reviews of each company (we’ve summarized them for you on this page and on SimpliSafe’s page). Frontpoint’s customers rate them higher than SimpliSafe’s –  many of those touch on customer service. With Frontpoint, you don’t have to purchase your equipment upfront, you pay it off monthly. That’s why they have a 3-year contract. With SimpliSafe, you purchase all equipment upfront, so you don’t need a contract for alarm monitoring. We’ve also compared Frontpoint to ADT below (both companies have a 3-year contract, but pricing varies quite a bit).

  Frontpoint Simplisafe ADT
Equipment Upfront $69 - $833 $229 - $1200 Yes; Price Undisclosed
Home Security Monitoring $34.99 $14.99 $27.99 - $52.99
Video Monitoring $49.99 $25 $58.99
Contract 3-year None 3-year
Installation DIY DIY or Professional: $79 Professional; $99
Customer Rating 7/10 5/10 1/10

How Much Does Frontpoint Cost?

Monitoring Plans

Protection Plan: $34.99/month

  • 24/7 monitoring
  • Wireless & cellular monitoring
  • Unique user codes

Interactive Plan: $44.99/month

  • All monitoring from the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Remote access
  • Mobile app
  • Push notifications

Ultimate Plan: $49.99/month

  • All monitoring from the Interactive Plan
  • Live stream video
  • Video and image history
  • Motion-triggered alerts
  • Light control
  • Smart locks

Equipment Packages

Safe Home Starter: $431 / $69 with a monitoring contract

  • Frontpoint Hub (cellular)
  • 2 door/window sensors
  • 1 motion sensor

Safe Home Everyday: $529 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 2 motion sensor

Safe Home Plus: $549 / $69

  • Frontpoint Hub (cellular)
  • 3 door/window sensors
  • 1 glass break sensor

Safe Home Select: $702 / $202

  • Frontpoint Hub (cellular)
  • 4 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor

Safe Home Preferred: $834 / $335

  • Frontpoint Hub (cellular)
  • 5 door/window sensors
  • 2 motion sensor
  • 1 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera

Safe Home Elite: $1333 / $833

  • Frontpoint Hub (cellular)
  • 6 door/window sensors
  • 2 motion sensor
  • 2 glass break sensor
  • 1 smoke/heat sensor
  • 1 indoor camera
  • 1 outdoor camera
  • 1 doorbell camera

Individual Equipment

You can build your own system, or purchase more equipment at the following prices:

  • Door / window sensor: $32.99
  • Motion sensor: $64.99
  • Glass break sensor: $74.99
  • Garage door sensor: $44.99
  • Carbon monoxide sensor: $89.99
  • Flood sensor: $44.99
  • Smoke / heat sensor: $64.99
  • Indoor camera: $$99-199.99
  • Outdoor camera: $199.99
  • Skybell doorbell camera: $189.99
  • Light control: $49.99
  • Garage door remote: $69.99
  • Smart lock: $179.99
  • Keychain remote: $31.99

Home Automation Options

Frontpoint has a multitude of home automation options in its “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan, you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  You’ll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint’s automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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722 Frontpoint Reviews

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  1. User Score
    5
    February 27th, 2019
    3 people found this review helpful!
    The equipment is good, but motion sensors generating false alarms were a continuous problem. The phone app is good and easy to use… where this company falls flat is their intransigent unwillingness to cancel a contract without forcing you to pay the entire term you have left. With Canadian exchange, the bill became ridiculous, yet they would not let us out of the contract. When the term was up, they put the hard sell on us and bad mouthed other security companies. The final insult was forcing us to pay an extra month even after reaching the end of our term. Last time I ever opt for a fixed length contract. Way better options. One other p*ss off was their utter unwillingness to ship via postal mail. We are rural and remote; we were forced to travel 2 hours to the shipping company depot.
    Read More
  2. User Score
    0
    February 26th, 2019
    5 people found this review helpful!
    We never received the system yet they continued to charge our bank account for service we never received.To make matters worse, since I stopped further payments on our bank account they have continued to harass us even after we told them we were canceling the service for nonperformance. We wrote the state attorney general’s office to see if they can be prosecuted for fraud or larceny.
    Read More
  3. User Score
    10
    February 19th, 2019
    2 people found this review helpful!
    When I sent them a message, it took like 3 or 4 days for them to get back to me. Other than that, it’s easy to use.
    Read More
  4. User Score
    10
    February 19th, 2019
    1 people found this review helpful!
    When I call them, they are available right away. They helped me get the thing set up. There was a billing problem, but they resolved that immediately. They’re very approachable and accommodating, they make everything clear and understandable. It’s easy to operate, so far there have been no malfunctions.
    Read More
  5. User Score
    10
    February 19th, 2019
    1 people found this review helpful!
    We love the app because it’s really simple and there’s not a lot of choices on it, which is good for me. It doesn’t look junky, but I wish that some of them came in different colors so that the sensor on the front door would match the brown door.
    Read More
  6. User Score
    8
    February 19th, 2019 Brinsmade, ND
    1 people found this review helpful!
    They’ve always been very helpful, and I don’t have any trouble operating it.
    Read More
  7. User Score
    8
    February 19th, 2019
    1 people found this review helpful!
    They’re really easy to work with and have good customer support. When I had to call them, they answered my question right away and I didn’t have to wait to talk to a bunch of people. I haven’t had any problems with the equipment.
    Read More
  8. User Score
    10
    February 19th, 2019
    0 people found this review helpful!
    There were a couple of occasions that I had to call them, and I waited and waited, and they never called me back. I’ve waited an hour and a half to two hours and I have to call back a second time. Before I got Frontpoint my house was broken into 4 times and this now the alarm went off and he went running like a scared rabbit.
    Read More
  9. User Score
    10
    February 19th, 2019 Colorado Springs, CO
    2 people found this review helpful!
    They are very professional and spend time teaching you. I looked at other alarm companies and I didn’t particularly like them by comparison. I feel like their stuff is higher quality and easier, my child can use it if I need them to.
    Read More
  10. User Score
    8
    February 19th, 2019 Fairfax, VA
    2 people found this review helpful!
    They are receptive, helpful, knowledgeable, and smart people. Their system is a little inconsistent, such as when the sensors say it’s open when it is closed and perfectly mounted. That is frustrating for me as a customer.
    Read More
  11. User Score
    10
    February 19th, 2019 Charlotte, NC
    1 people found this review helpful!
    The gentleman I spoke with helped me set it up and figure out what I wanted to purchase. We had a couple sensors fall off the door and we had to re-attach them.
    Read More
  12. User Score
    10
    February 19th, 2019
    1 people found this review helpful!
    The equipment seems to be a little light and sometimes doesn’t work very well. But, so far, they have been a good company to work with. They respond quickly and answer my questions.
    Read More
  13. User Score
    10
    February 19th, 2019
    1 people found this review helpful!
    Sometimes there’s a little bit of malfunctioning. But, they are very responsive and solution focused.
    Read More
  14. User Score
    4
    February 14th, 2019
    3 people found this review helpful!
    I’ve been a customer of Frontpoint for over a year now. I’m happy with their customer service, not worried about costs, their response times are good, and the equipment is decent.

    Where I’m disappointed is innovation. I went with Frontpoint because they promised advanced features like mobile phone integration and geo location services. I want a security system that reliably arms itself when I’m away, and disarms itself when I arrive. I want it to know to set “stay” mode alarm when I go to bed, and to then not set off the alarm when I walk out the front door in the morning. I understand these are hard challenges to do consistently, but I was looking for someone that at least tries.

    Frontpoint does none of this. It’s an old-school, single panel, manual code entry arm/disarm system that happens to have a smart phone app. Its “geo services” consist solely of sending you a reminder notice to set the alarm yourself when you leave the neighborhood, and its app is pretty much just a way to manually arm and disarm from your phone.

    I don’t want to manually input codes to security panels 4-5 times a day, and either leave my house entirely unprotected or set off my own alarm if I forget even once. That’s the reason I have never had a security system in the past, and their marketing sold me on the promise that Frontpoint had solved all of that. It doesn’t. Now I’m $1000+ in equipment sunk and in a 1+ year contract that I can’t break.

    Read More
  15. User Score
    0
    February 12th, 2019 Fort Washington, MD
    5 people found this review helpful!
    Worse company ever!!!
    Worse company ever!!!! Stay away, currently filing complaint through MD State Attorney office on this company. Read their contract before you sign anything, they literally have things in there that are borderline illegal. For a company responsible for protecting your family and home, they take no responsibility should anything happen and they do not stand behind the warranty they sell you. For instance, NONE of my door sensors work, I am literally paying for motion sensors and after spending 4 plus hours over a five days on the phone with their customer service nothing has been done. I even emailed their founder and CEO and only silence. This speaks volumes to the kind of company they are. This is the reason I have taken it to the State Attorney office. Please go somewhere else, they do not deserve your business. If I could I would give them a negative star.
    Read More
  16. User Score
    8
    February 7th, 2019 Corpus Christi, TX
    2 people found this review helpful!
    Excellent Customer Service. Would like better technology, more add on options(equipment we can use)
    Read More
  17. User Score
    10
    February 7th, 2019 Port St. Lucie, FL
    2 people found this review helpful!
    Easy to set up, economical price, customer service was helpful with purchase of product and shipping.
    Read More
  18. User Score
    8
    February 7th, 2019 Alexandria, VA
    1 people found this review helpful!
    My experience with setting up the system was very good, relatively easy. So far, the customer service people have been very nice and helpful, which for me is very important.Unclear whether you have to go to website to pay each month or whether they can charge you automatically. Also hard to assess some of these questions unless you see them perform during (God forbid) a break in.
    Read More
  19. User Score
    10
    February 7th, 2019 Grand Prairie, TX
    0 people found this review helpful!
    Frontpoint is great. I would like someone to call me so we can make arrangements to test the system periodically.
    Read More
  20. User Score
    6
    February 7th, 2019 Palo Alto, CA
    3 people found this review helpful!
    Pretty responsive staff. Some seem to be more knowledgeable than others, but mostly good. My problem is that the equipment is too buggy.
    Read More

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Our Score
8.4
User Score
7.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$69+

Contract Length

36 Months

Cancellation Policy

Fees Apply

System Relocation Fee

Free

Number of Reviews

722
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444