Best Home Security Companys

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#2
frontpoint.com-82616

Frontpoint

Self Install 100% Wireless System

Our Score
8.4
User Score
7.0

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
7.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$99

Contract Length

12-36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

612

This Review is maintained by Chase Sagum

Review Last Updated: April 26, 2019

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee for its home security system. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review and for Frontpoint reviews left by customers.

The Good

Frontpoint’s equipment and devices are easy-to-install. There are no installation fees, and Frontpoint understands the value of diligent customer service. One of the major selling points that helps minimize consumer risk is their 30-day money-back guarantee, so a customer can try Frontpoint security systems out and see for themselves. It appears that they satisfy most of their customers. Frontpoint has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

  • Cost
  • 100% Cellular Monitoring and Wireless Home Security Equipment
  • Mobile App and Upgraded Technology
  • NEW– Integrated Skybell Video Doorbell Camera (available only with the Ultimate plan)
  • Upfront Pricing
  • Easy to Install
  • Crash and Smash
  • Moving Options
  • Positive Reviews
  • Home Automation Options

Cost

Frontpoint’s equipment and monitoring cost is competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. These Frontpoint systems have a monthly fee for professional monitoring, but that price is not disclosed on the website as prices may vary depending on each individual home.  We were, however able to get some numbers for standard costs of alarm monitoring.  The monthly price ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher priced option offering additional add-ons like home automation for smart home devices and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only and you need a smartphone mobile device to have access.

Contracts are available for 12 and 36 months. However, there is a $99 minimum equipment purchase. Pre-made, comprehensive security packages range from $199.95 – $349.95. Customers own all the Frontpoint equipment they’ve purchased and have a  30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Here’s  what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Frontpoint smartphone app
  • Light controls
  • Geo-Services
  • Crash and Smash

100% Cellular Monitoring and Wireless Home Security Equipment

Frontpoint uses a simpler approach to monitoring options by offering a 100% cellular connection. Unlike other security companies, their wireless home security system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the landline or internet fails and all communication is built into the system itself.

Mobile App and Upgraded Technology

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app gives you remote access and lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera smartphone app and front-facing camera

NEW– Integrated Skybell Video Doorbell Camera (available only with the Ultimate plan)

Frontpoint continues to innovate, recently offering its customers with a new Wi-Fi doorbell camera. These doorbell cameras include a motion detector and 2-way communication so you can always see who’s at the door through video surveillance and they never have to see you.

Upfront Pricing

Unlike many home security providers, Frontpoint offers upfront pricing with no hidden fees and a 30-day risk-free trial.

Easy to Install

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Crash and Smash

Frontpoint has Crash and Smash protection that makes it so even if someone destroys your security system control panel, your system will still function correctly without it

Moving Options

Frontpoint allows home security customers to take their home security system with them when they move to a new location.

Positive Reviews

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint provides quality home security systems: The majority of their customer base has had an overwhelmingly positive response, and Frontpoint has only been in business since 2007, but they have already made an impression on the home security industry.

Home Automation Options

Frontpoint has a multitude of home automation options in its “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan, you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  You’ll also be reminded if you leave without arming your system, using the Frontpoint location-based Geo-Services.

An excellent offer that comes with this program is the light control feature. You can customize an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm. There is also environmental protection to protect you against Carbon Monoxide (CO), extreme temperatures, or flooding. With the Interactive plan, you additionally get sensors and thermostats to guard against these calamities.

This Frontpoint package includes a 30-day money-back guarantee trial period, free text and email notifications, and the option to do self-installation.

However, Frontpoint does not sell the door locks,  or a thermostat, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint’s automation system is a self-setup system. While the system is generally simple to set up, there are some who may struggle with connecting it to their smart home devices.

The Bad

  • Upfront Costs
  • Frontpoint Security Equipment Warranty
  • Time in Business

Upfront Costs

While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. For example, a base package includes 3 door and window sensors.  If you were to customize their base package to include 10 extra door and window sensors, you would pay close to $248.90 out of pocket.

Frontpoint Security Equipment Warranty

FrontPoint only offers a 3-year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.

Time in Business

Frontpoint was founded in 2007. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

The Bottom Line

Frontpoint is one of the best in customer service, and anybody looking to use their home security system and its devices can’t go wrong. And if they do, Frontpoint will make it right. They’re also rated highly on a variety of sites, and there are hundreds of five-star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top-of-the-line technology and equipment. There is a reason they are one of the best companies to work with. You can see Frontpoint reviews from real consumers below. Visit their site today!

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612 Frontpoint Reviews

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  1. User Score
    3
    June 12th, 2018 Inman, SC
    5 people found this review helpful!
    very inflexible when it comes to troubleshooting a defective or erratic device actuation.
    Read More
  2. User Score
    10
    June 8th, 2018 Monmouth, IA
    1 people found this review helpful!
    The customer service is excellent. I have two alarm systems at two different houses.
    Read More
  3. User Score
    1
    May 25th, 2018 Dallas, TX
    19 people found this review helpful!
    READ THE CONTRACT FINE PRINT

    We have had Frontpoint security system for our home for the past two years and it worked well for the first year, but recently, we have been getting multiple false alarms. After working with the Frontpoint service folks over the phone multiple times, we were still not able to identify what was setting off the false alarms and they continued. Due to the multiple false alarms, the City began charging us for each alarm. Between the service charges, and the City assessment fees due to the false alarms, we chose to move away from FrontPoint as a home security solution. Here is where they have you; the three year contract is not over, so they request 80% of the remaining monthly billing as a cancellation fee, even though they are not able to fix their own system. If you want to just wait out the contract and make the monthly payments, there is no way to cancel the contract in advance after the three years contract is expired. They require you to call after the three year contract has expired and to then call to cancel. Don’t forget that the cancelation must be done in writing.

    Technology moved so fast these days, and a three year contract seems a bit long in keeping up with changing technology.

    Although I am frustrated with Frontpoint as a business, I feel sorry for the employees who work for this organization. Most workers would like to feel proud of the services and products they provide, but I don’t know how anyone could feel proud about the service levels and contracts that Frontpoint enforces.

    Read More
  4. User Score
    8
    May 11th, 2018 Rocky River, OH
    5 people found this review helpful!
    Great product, but felt information for 3 year contract was not explained clearly.
    Read More
  5. User Score
    0
    May 8th, 2018
    14 people found this review helpful!
    Service issues in the years that I had Frontpoint. Seemed expensive compared to other services. I sold my house and moved out of state and called to cancel. I was told there would be an additional month of service even though I was month to month. I WILL NEVER USE FRONTPOINT AGAIN!
    Read More
  6. User Score
    6
    May 2nd, 2018 Quakertown, PA
    6 people found this review helpful!
    It’s ok I see other products like yours that do more for less of a monthly fee!
    Read More
  7. User Score
    10
    May 2nd, 2018 Canonsburg, PA
    1 people found this review helpful!
    Everyone I have received support from is very responsive, friendly, and knowledgeable
    Read More
  8. User Score
    10
    May 1st, 2018 Pomona, CA
    5 people found this review helpful!
    The first time I called Frontpoint I encountered Mike. He was very professional, friendly and answered all my questions and I therefore right then and there purchased Frontpoint. Mike is a keeper. You don’t find too many employees that LOVE what they do. He is one of them. I would recommend him for an award or even a raise. “Thanks Mike.”
    Read More
  9. User Score
    10
    April 30th, 2018 Chesapeake, VA
    3 people found this review helpful!
    Customer service and tech support are the best in the business. They do what they say and know what they’re doing. Absolutely love their attitude!. Although, they don’t have the longevity as some of the other companies, that maybe what keeps them clear headed in their approach towards you as the potential buyer, no bait and switch, game playing. So far I like them!
    Read More
  10. User Score
    1
    April 23rd, 2018
    11 people found this review helpful!
    I found out that for the price I could have gotten the same equipment with no money out of pocket..
    Read More
  11. User Score
    10
    April 21st, 2018
    3 people found this review helpful!
    Spoke with a customer service rep.prior to closing on 4/40/18 a Friday evening, requested to explain the setup of the control panel; customer service has a new meaning, spectacular service from stat to end, this gentleman was on point with all crucial elements pertaining to this device. This employee deserves to be recognize as a standard setter with this company. Thank you very much Adam.
    Read More
  12. User Score
    10
    April 20th, 2018 Williamsburg, VA
    1 people found this review helpful!
    They are easy to get in touch with and they’re always on point. I only wish that the system was designed better.
    Read More
  13. User Score
    8
    April 20th, 2018 Attleboro, MA
    2 people found this review helpful!
    I was looking to switch companies and since their system was easy to use and a little more reasonable I signed up. I had a whole lot of trouble getting everything installed though. Maybe I didn’t have the right information or asked the right questions, but they were always there to try and help me.
    Read More
  14. User Score
    10
    April 20th, 2018 Cleveland, OH
    3 people found this review helpful!
    I picked them because they were cellular based. They were very quick to respond to a false alarm that happened. Some parts of the system that go on the walls have fallen a few times though. The backs of those are uneven so they don’t attach well.
    Read More
  15. User Score
    10
    April 20th, 2018 Sun City West, AZ
    0 people found this review helpful!
    They offered the best coverage for a good price. The system was easy to install and whenever we call them they respond well.
    Read More
  16. User Score
    8
    April 20th, 2018 Gettysburg, PA
    4 people found this review helpful!
    I went with them since they offered the best value and their system was the most versatile. I’m happy with it for the most part but we just had a false alarm that ended up calling the state police to my house. I think it’s a faulty motion sensor that’s just too old. It has called the police out two times already. I don’t think that should’ve happened. I mean, overall I think they’re a good company, I’m 95% pleased with the service. It’s just that glitch that has me annoyed.
    Read More
  17. User Score
    10
    April 20th, 2018 Peyton, CO
    1 people found this review helpful!
    They were more cost effective for us than ADT. We didn’t need as much equipment in order to cover the square footage of our home as we would’ve needed with ADT. Since it was all self-installation too, we went with it. We’ve had it since November and everything seems to work well. It was incredibly easy to set up everything and any additional pieces are very inexpensive. They’re very reliable.
    Read More
  18. User Score
    10
    April 20th, 2018 McFarland, WI
    0 people found this review helpful!
    I’ve just been really happy with them. Everything is super easy to install and use. Every time I’ve called with an issue or a question they’ve been super helpful.
    Read More
  19. User Score
    8
    April 20th, 2018 Johnstown, PA
    4 people found this review helpful!
    The previous owner of the house had left their sign behind, so we decided to give it a try. I guess it’s good but I keep having some issues with the sensors. The alarm just keeps going off because of my cat, I’ve got to call them about that.
    Read More
  20. User Score
    10
    April 20th, 2018 Marietta, GA
    1 people found this review helpful!
    They have great customer service. The system is good but you have to set it up yourself.
    Read More

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Our Score
8.4
User Score
7.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-49.99

Install & Equipment Fee

$99

Contract Length

12-36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

612
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,368