Best Home Security Companys

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#3
frontpoint.com-82616

Frontpoint

Self Install 100% Wireless System

Our Score
8.4
User Score
6.9

Or By Phone:   1-(866) 248-4986

Our Score
8.4
User Score
6.9
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
554

This Review is maintained by Chase Sagum

Review Last Updated: July 25, 2018

Company Awards / Certifications

  • Angies List Super Service Award 2012
  • 5/5 Star Rating on Yelp

Security System Overview

Frontpoint provides world-class customer service backed by a 30-day money-back guarantee. Their mission is to deliver an A+ customer experience and a Safer, Smarter, Simpler home security solution. They do so with a wide range of wireless sensors including window sensors, door sensors, motion sensors, carbon monoxide detectors, and glass break sensors to detect signs of trouble. See below for our Frontpoint Security review.

Cost

Equipment and monitoring fees are competitive with other leading security companies. Frontpoint home security offers monitoring services in three packages from which customers may choose: protection monitoring, interactive monitoring, and ultimate monitoring. These Frontpoint systems have a monthly fee for professional monitoring, but that price is not disclosed on the website as prices may vary depending on each individual home.  We were, however able to get some numbers for standard costs of alarm monitoring.  The monthly price ranges from $34.99-49.99. Frontpoint security systems are all 100% cellular monitoring services, with the higher priced option offering additional add-ons like home automation controls and video surveillance monitoring. The mobile app is included in the Interactive and Ultimate plan only.

Contracts are available for 12 and 36 months. However, there is a $99 minimum equipment purchase. Pre-made, comprehensive security packages range from $199.95 – $349.95. Customers own all the Frontpoint equipment they’ve purchased and have a  30-day, risk-free trial. If you are unhappy with your alarm systems you may get your money back.

Here’s  what you get with Frontpoint Interactive Monitoring ($44.99/month):

  • 100% Cellular – Crash and Smash Guarantee
  • Intrusion
  • Fire
  • Environmental
  • Life Safety
  • 24/7 Professional Monitoring

Plus interactive features such as:

  • Email and Text Alerts
  • Remote Access and Control
  • Frontpoint app
  • Light controls
  • Geo-Services
  • Crash and Smash

The Good

Frontpoint equipment is easy-to-install. There are no installation fees, and Frontpoint understands the value of diligent customer service. One of the major selling points that helps minimize consumer risk is their 30-day money-back guarantee, so a customer can try Frontpoint security systems out and see for themselves. It appears that they satisfy most of their customers. Frontpoint has a loyal following. Their customers have continually rated them highly and applauded their services.

Some of Frontpoint’s great features include:

FrontPoint Skybell

  • NEW– Integrated Skybell Video Doorbell Camera
    • (available only with the Ultimate plan)
  • 100% cellular monitoring – safe and reliable
  • 100% wireless equipment – easy and portable
  • Mobile apps – interactive remote control
  • Full protection – intrusion, fire, environmental and medical emergencies
  • Upfront pricing – no hidden fees + 30day Risk-Free Trial
  • Easy to install – No drilling or hammering needed
  • Crash and Smash – Patented technology
  • Take it with you when you move – great for real estate investors

Frontpoint uses a simpler approach to monitoring options by offering a 100% cellular connection. Unlike other security companies, their wireless system is not dependent on a phone line, internet connection, or any other system within a home. Their system won’t go down if the landline or internet fails and all communication is built into the system itself.

While the system may be DIY, hundreds of happy customers have testified how easy it is to install. In addition, Frontpoint configures the system to your home before shipping it. Once you’ve installed the system, a quick call to Frontpoint will activate it and make sure it’s performing properly, or you can use their new self-activation process provided in the box. To top it off Frontpoint’s Monitoring Center is one of the highest-rated monitoring facilities in the country based on unbiased reviews.

Frontpoint also makes a diligent effort to constantly improve their technology. The Frontpoint app lets you control your system from anywhere using your mobile phone or tablet. In addition to the mobile app, technology advances extend to Frontpoint’s control panels. Current customers have the opportunity to upgrade their existing Simon XT control panel to the Qolsys’ IQ Touch-Screen Control Panel. New customers now also have the option to purchase the Touch-Screen control panel as a way to upgrade and receive the latest home security technology. This control panel creates an interface that makes full-system functionality easier to navigate than ever. This control panel is compatible with all existing Frontpoint sensors and is designed to support the newest technological advancements made in sensors and monitoring. The features of this updated control panel include:

  • 7-inch LCD resistive touchscreen (800 x 480 resolution)
  • Capable of supporting up to 39 sensors
  • 91 dBa internal siren
  • 24-hour lithium-ion backup battery
  • Tabletop stand and wall mount kit
  • SD card slot & customizable photo frame screensaver
  • Weather application included
  • Camera app and front-facing camera

Our experts have found that Frontpoint is reliable and they take care of their customers. Here are reasons as to why our experts believe Frontpoint provides quality home security systems:

  • The majority of their customer base has had an overwhelmingly positive response.
  • Frontpoint has only been in business since 2007, but they have already made an impression on the home security industry.

In addition to all this Frontpoint continues to innovate recently offering its customers with new Wi-Fi doorbell security cameras. These doorbell cameras include a motion detector and 2-way communication so you can always see who’s at the door through video surveillance and they never have to see you.

The Bad

The main drawbacks to Frontpoint that we found are as follows:

  • Upfront Costs: While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. For example, a base package includes 3 window sensors/door sensors.  If you were to customize their base package to include 10 extra door sensors/window sensors, you would pay close to $248.90 out of pocket.
  • Frontpoint Security Equipment Warranty: FrontPoint only offers a 3-year warranty on their equipment.  Many other competitors offer lifetime equipment warranties.
  • Time in Business: Frontpoint was founded in 2007. They continue to improve their service each year, but they are not as “established” as some of the other companies who have been in the industry for decades.

The Bottom Line

Frontpoint is one of the best in customer service, and anybody looking to use their services can’t go wrong.  And if they do… Frontpoint will make it right. They’re also rated highly pretty much anywhere you look, and there are hundreds of five-star ratings. They lay out all their information clearly on their website, and you can request a quote online. They provide great customer service, no hidden fees, 30-day risk-free guarantee, and top of the line technology and equipment. There is a reason they are one of the best companies with whom to work. Visit their site today!

The Good

Frontpoint offers the best in Home Automation through their “Professional Package”. For $49.99/month customers receive the Frontpoint home automation and video monitoring on top of the basic security package. With this plan you’ll be notified immediately of any alarm activity within the home—whether it’s a matter of security or an environmental threat.  Also, you’ll be reminded if you leave without arming your system, using theFrontpoint location-based Geo Services.

An excellent offer that comes with this program is the light control feature.  Instead of wandering around in the dark trying to find the lights,Frontpoint Interactive Plan allows customers the ability to create an on/off schedule or set lights to trigger automatically in reaction to a sensor alarm.  Another useful feature is the Frontpoint environmental protection. Dangerous gas, such as Carbon Monoxide (CO), extreme temperatures, or flooding can offer bring harm and damage to your family and home unexpectedly.  However, with Frontpoint Interactive plan you get sensors and thermostats to guard against these calamities.

Some other great features Frontpoint offers is a thirty-day money back trial period, free text and email notifications, and the option to do self-installation.

The Bad

Frontpoint offers customized/configured home automation systems. Because these systems are designed to fit the consumers’ needs, Frontpoint does not sell the locks, thermostats, etc. The reason for this is that the Frontpoint home automation system is a self-setup, so it can be difficult for someone to install their own locks and thermostats so they operate correctly.

Another potential issue for many is that Frontpoint automation system is a self-setup system. While the system is generally simple to setup, there are some who may struggle with it.

The Bottom Line

Overall, Frontpoint’s home automation system is a system that offers some nice features, but is missing some of the key elements that are included in many other automation offers.  If you already have Front Point security or like the idea of self-setup, then we suggest checking out their home automation package.

It is my great pleasure to introduce you to Frontpoint, which my partners and I founded in 2007 – with decades of alarm industry experience behind us. At that time, the home security industry was conspicuously behind the times, using outdated technology to produce vulnerable, complicated alarm systems. We seized the opportunity to provide innovation and improvement, and jumped at the chance to transform the landscape of home security. Our first goal was obvious: make a safer, more reliable alarm system. Leveraging the best of modern wireless and cellular technology, we eliminated the safety problems inherent in traditional hard-wired systems. We leveraged the best technology possible to produce a smarter, simpler alarm system, with amazing interactive features that let you access and control your home security from anywhere, anytime.

 

But behind every exceptional product, there must be exceptional people, who truly understand the needs of their customers. Frontpoint has always been committed to delivering the best customer service in the industry. Our formula is simple: We listen to our customers. We respond immediately, answer all questions and tell the truth. We’re committed to safety and simplicity, too. With Frontpoint, your home and family are protected with100% wireless equipment and 100% cellular monitoring. You stay connected, with free mobile apps, live streaming video and home automation. Every Frontpoint monitoring plan gives you complete protection, without hidden add-on fees.

 

This total dedication to excellence and customer service has earned Frontpoint thousands of positive reviews, as well as countless service awards. I can confidently assure you that when you choose Frontpoint, you are choosing an alarm system you can count on and a support team you can trust – from the world’s most trusted alarm company.

 

Christopher Villar
Co-Founder & CEO
Frontpoint

Equipment Overview

Frontpoint uses 100% wireless and cellular technology, changing self-installation and home automation in the industry. All of their equipment is provided by GE Security utilizing Z-wave technology allowing for advanced home automation features so you can instantly customize and control the system from anywhere, anytime. Wireless home security equipment makes installation easier allowing for peel and stick sensors, eliminating the need to run wires and drill holes. 100% wireless also makes transferring your security system from one home to another simple and convenient.

Equipment Offered:

  • Control panel (Touch screen available)

frontpoint_control_panel

  • Keychain remote

  • Door and Window sensor

  • Motion sensor

  • Glass break sensor

  • Recessed door sensor

  • Smoke heat sensor

  • Garage door sensor

  • Wireless indoor camera

Wireless_Indoor_Camera_ft_connected

  • Light control

  • Water flood sensor

  • CO sensor

 

  • Door Lock

  • Thermostat

Cameras:

Wireless surveillance combines convenience and complete peace of mind as you monitor what happens inside and outside your home, anytime and anywhere. Instantly pull up every camera in your home from your smartphone or PDA and/or any computer with internet access. Receive notifications to your email and smartphone of video clips of what is happening in your home as they happen.

NEW! FrontPoint Doorbell Camera:

Doorbell_Blk_Straight (1)

FrontPoint Security’s new doorbell camera is equipped with a motion sensor and 180 degree vision. It’s a simple installation and also connects to Frontpoint’s mobile app so you can receive alerts if anyone is at your door. This 2-way communication doorbell has everything you need to see and talk to anyone at the door without anyone seeing you. Doorbell Camera Overview PDF.

 

Wireless Indoor Camera:

Get 50 feet in viewing range and infrared technology with our Indoor Camera.

Environmental:

Protect your home from crime and itself! Get the latest in environmental sensors notifying you when flooding, freezing and CO is present in your home. These much needed safeguards provides advanced notice of damage to your home, helping to decrease the potential amount of damage. Receive instant notifications to your email and smartphone as the sensors go off.

CO_Sensor_ft_lifesavingWater_Flood_Sensors_ft_protection

Water and Flood Sensor:

Receive instant warning about flooding and leaking in your home as soon as the detector comes in contact with water.

CO Sensor:

Receive immediate response from FrontPoint’s Monitoring Center as soon as dangerous levels of CO enter the room.

Freeze Sensor:

Detect low temperatures in your home and prevent freezing before it happens. Receive emails or texts messages as soon as the sensor drops below 32 degrees F.

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554 Frontpoint Reviews

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  1. User Score
    10
    December 6th, 2013
    1 people found this review helpful!
    I installed Frontpoint 1 month ago and we are very pleased with the system. It was easy to install and set up, customer service is awesome. It is nice to be able to go to sleep and no that my family is protected.
    Read More
  2. User Score
    10
    December 6th, 2013 Indianapolis, IN
    1 people found this review helpful!
    Great system, easy install, and the customer service is outstanding. I have never worked with a company that offers the same level of customer service that this company does. I highly recommend them, my family and I feel very safe with their system, and knowing someone is always there to answer your call is very re-assuring.
    Read More
  3. User Score
    9
    December 5th, 2013 Edmonds, WA
    2 people found this review helpful!
    So easy a caveman could do it! Seriously. When our house was burglarized, I started shopping for a security system. FPS kept coming up as a the winner, not only for ease of use, but cost and quality. My entire system cost only $164 – shipped. I did have to wait a bit to get it – which is the only reason why I rated a 9 instead of 10. Their customer service IS the best!
    Read More
  4. User Score
    10
    December 5th, 2013 Oklahoma City, OK
    1 people found this review helpful!
    Did my research online and hands down the top service was FrontPoint security! Really helpful and professional! Couldn’t believe the simplicity of installing and you don’t have to worry about strangers coming in your house. iPhone app is awesome easy to use logs all entry access so the kids better watch out no more sneaking out. Lol Thank you! FrontPoint
    Read More
  5. User Score
    10
    December 5th, 2013 Redmond, OR
    1 people found this review helpful!
    FrontPoint is absolutely amazing! Easy setup, outstanding customer service, and customization that meets your needs. I can’t think of any way security company could be better. Extremely happy that I did my research and chose them. You can’t put a price on the secure feeling you get for your family. Thank you FrontPoint!
    Read More
  6. User Score
    10
    December 5th, 2013 Breinigsville, PA
    0 people found this review helpful!
    Simple to setup and works great. The panel integrated with Z-Wave so not only do I have a secure home but now it is automated as well. Front door opens after dark… foyer light comes on. Perfect. Customer service is top notch. They worked with me to test devices that aren’t compatible with their hardware and were very fair in their charges. After being bugged by the same salesman multiple times for other alarm systems, they stopped showing up since I have my frontpoint sign in the yard. It protects from more than just thieves! :)
    Read More
  7. User Score
    1
    November 8th, 2013 Manhattan Beach, CA
    11 people found this review helpful!
    many troubles with equipment malfunctioning . Calls to help fix it give you the same bull answers every time . No real fixes happen .
    Read More
  8. User Score
    10
    September 29th, 2013 Muncie, IN
    0 people found this review helpful!
    We love this system! Easy to install and great customer service! We have only had 1 false alarm (our fault), and that experience was wonderful. Called right away and stayed on the phone until I got home to check it out. Love the interactive app for my phone. Can arm/disarm, am notified when a door or garage door opens/shuts, notified of power outage and the number of current outages in our area, and am reminded to arm the system if I leave and forget. We have no complaints!
    Read More
  9. User Score
    1
    July 17th, 2013 Asheville, NC
    12 people found this review helpful!
    In the event you need to cancel their 3 year contract they will charge you a huge fee. Buyer beware!

    In home monotoring is changing rapidly,so check out what is now available using your iPhone or Ipods/Pads.

    Read More
  10. User Score
    10
    June 23rd, 2013 Vallejo, CA
    1 people found this review helpful!
    Great Company! Great Customer Service! EASY Install! Easy to use iphone app!
    Read More
  11. User Score
    7
    March 1st, 2013 Salt Lake City, UT
    0 people found this review helpful!
    I like Frontpoint. They helped my mom. They were nice. Thank you.
    Read More
  12. User Score
    2
    February 11th, 2013 Salt Lake City, UT
    11 people found this review helpful!
    I ordered Frontpoint security last October. The sales agent was very helpful, and assured me that my system would arrive in 10 business days. 3 weeks later, no system. This is where things got bad. I was fine waiting another week or two for my system, but no one communicated with me. When I called customer service, they told me that my system had been shipped, but the tracking ID didn’t work. I wish I could have gong with fronpoint as they’re listed as one of the best companies, but after this whole shipping debacle I decided to go with a competitor our of sheer necessity.
    Read More
  13. User Score
    9
    December 17th, 2012 Lehi, UT
    0 people found this review helpful!
    Only company I could find with nothing negative about them online. Just signed up, and trying it out for the 30-days. So far these guys seem legit and way friendly. I’ll keep you posted! ;)
    Read More
  14. User Score
    7
    November 25th, 2012 Lehi, UT
    2 people found this review helpful!
    Easy and simple. All monitored on my iPhone. Needs to update for iPad though.
    Read More

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Our Score
8.4
User Score
6.9
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12 or 36

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
554
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,317