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#144
gaylord

Gaylord Security

Similar to: ADT Security

Our Score
0.1
User Score
0.0

Visit Site

Our Score
0.1
User Score
0.0
Rank this Company

Ratings Breakdown

Price

Monthly cellular pricing
$44.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
8/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
75% balance

Time in Business

Total # of years
-

-

Customer Support

Good, Bad, Limited
Bad

Number of Reviews

User reviews here on BHSC
3

This Review is maintained by Chase Sagum

Review Last Updated: January 14, 2017

Gaylord Security is a nationally authorized ADT dealer with offices throughout the lower 48 states. As such, they run a program that is typical of most ADT dealers, which includes an equipment-leasing program that requires an initial investment of $100 and $45/month for 36 months.

Security System Overview

New customers are typically set up with a Honeywell cellular system that utilizes wireless technology and does not involve many physical alterations to the home. All new systems come with the following:

  • 1 control panel
  • 1 siren
  • 1 keypad
  • Backup battery
  • 3 door/window sensors
  • 1 motion sensor
  • 1 key fob
  • Sign & stickers
  • 24/hr monitoring

The Good

Like most ADT security dealers, Gaylord has a greater number of employees and resources than the local family-owned dealers. As a result, they are able to offer customers certain amenities that cannot be found with other companies, such as a money back guarantee if not satisfied after six months, relocation discounts, and a lifetime warranty on all equipment and labor. Also, as part of the ADT network, Gaylord customers are monitored by 4 interconnected monitoring centers in the U.S., meaning that if one center goes down customers will not be without constant oversight.

It’s also worth noting that of all the various ADT dealers out there, Gaylord was awarded the Highest Overall Customer Satisfaction Award by ADT in 2012, meaning that take great pride in putting their customers first. Furthermore, ADT was recently named “Best Buy” by Consumer Digest for offering the most affordable and reliable home security options in the nation.

The Bad

One of the biggest problems with a national retailer like Gaylord is that sometimes customer service is slow and out of touch. For example, as reported on by customers on the Better Business Bureau, some customers reported problems with receiving multiple spam emails from Gaylord without notification or a clear option for unsubscribing. Others complained of unauthorized charges to their credit cards or trouble amending or canceling the contract. While most of these complaints were resolved in a timely fashion, they show a small trend in customer dissatisfaction.

The Bottom Line

Gaylord is one of the industry leaders in dealing security and has the resources to meet the unique needs of both urban and rural customers located in any of the lower 48 states. If you are looking for a convenient security option that offers lots of customer support and affordable equipment options Gaylord Security is a good choice. View top companies

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$34.99-49.99
$99

#2

8.6
$43.49
$35

#3

7.0
$14.99
$229.96

#144
gaylord

0.0
$44.99
$99

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3 Gaylord Security Reviews

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  1. User Score
    0
    December 22nd, 2015 Tracy, CA
    1 people found this review helpful!
    This is the absolute worse security company to do business with. They are giving ADT a very bad name. The salesmen outright lie to get you locked into a contract. Stay Away from this rippoff company!
    Read More
  2. User Score
    0
    August 18th, 2015 CA
    1 people found this review helpful!
    Technician that did the install failed to disclose that you have to pay a cancellation fee of 70% of the monitoring fees over the 36 month term. In my case this is over $1,000. After a conversation with a very condescending customer service manager named Matt Chambers I have contacted a contract law attorney to contest this fee and shed light on Gaylord’s business practices. It is relevant to note that I have used ADT for 18 years, always dealing with the corporation direct and I never had an issue. This is my first time dealing with a third party who represents the company. Needless to say ADT will be permanently off of my list of vendors for security services. I have the money to pay this cancellation fee but many less fortunate customers may not. I am fighting this on principle and am very disappointed by my experience with Gaylord. Buyers beware!
    Read More
  3. User Score
    0
    March 23rd, 2015 Shelton, WA
    5 people found this review helpful!
    I would not recommend this company to anyone. The install was poorly done, the equipment has not worked properly for 6 months, the service is untimely and inconsistent, the so called rebate is non-existent, the cost is high compared to what else is available, and corporate ADT shifts all liability to ‘local’ dealorship to resolve issues. Our recourse for this ADT service is to buy ourselves out of a three year contract or continue to go back and forth in the hopes that it resolves. We will not use ADT in the future even though we used them for over a decade in another state with no problems. This has left a very bad taste.
    Read More

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Our Score
0.1
User Score
0.0
Rank this Company

Ratings Breakdown

Price

Monthly cellular pricing
$44.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
8/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
75% balance

Time in Business

Total # of years
-

-

Customer Support

Good, Bad, Limited
Bad

Number of Reviews

User reviews here on BHSC
3
Our Score
8.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99-49.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
12-36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
307