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#9
GEOARM-Logo

GEOARM

GeoArm sells individual home security and automation products so homeowners can pick and choose exactly what they want.

Our Score
7.6
User Score
5.6
Our Score
7.6
User Score
5.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$10

Install & Equipment Fee

$229-$571

Contract Length

None

Cancellation Policy

Free

System Relocation Fee

Fees May Apply

Number of Reviews

51

This Review is maintained by Chase Sagum

Review Last Updated: July 24, 2019

GEOARM is a third-party provider of home security systems and home automation equipment. Mix and match almost every piece of equipment available for home monitoring and install it yourself where you want in your home. The company also sells DIY and professional monitoring services through other companies.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

5.0
$34.95-59.99
$199-499

#9
GEOARM-Logo

5.6
$10
$229-$571

Pros

Inexpensive Monthly Monitoring

GEOARM is one of the most affordable home security companies in the industry. With GEOARM, a customer can sign up for month-to-month monitoring plans from $15 to as low as $10 – less than half the monthly monitoring fees as some of the top companies in the industry.

GEOARM provides deals on nearly all of the top equipment manufacturers, including 2GIG, DSC, Honeywell, GE, and Qolsys. What’s more, these plans are contract free! GEOARM allows customers a flexibility offered by few other companies. GEOARM also provides a $0 down plan at a reasonable monthly rate of $20 to $30.

Positive GEOARM Reviews

GEOARM customers have different opinions on the company. About half of their customers have had a positive experience with the company. Here are some of the good things they have to say about GEOARM:

  • Low monthly fees
  • No contract
  • DIY service

Cons

Up Front Fees

While customers can pay incredibly low rates with no contracts attached, GEOARM will assess major upfront costs on these plans to help pay for the system. Customers can pay between $229 – $571 upfront before the system can be activated. GEOARM’s $0 down system does carry a contract of 36 months.

GEOARM Complaints

Half of the reviews of GEOARM on Best Home Security Companys are negative. In 2019, almost all of the reviews have been negative. Common themes of these reviews include:

  • Unresponsive customer service
  • False alarms

Our Recommendation

If you are looking for a cheap way to monitor your system. GEOARM might be the answer. But if you don’t want to spend hundreds of dollars on your equipment and worry about the installation yourself, you may want to look elsewhere. Trusted home security providers like Protect America and Frontpoint are better options.


About GeoArm

Home Security Products
  • Alarms
  • Carbon monoxide detectors
  • Control Panel
  • Door/window sensors
  • Glassbreak detectors
  • GPS tracking (mobile and vehicle)
  • Keypads
  • Keyfobs
  • Medical alert systems
  • Motion sensors
  • Panic button
  • Sensors
  • Smoke/fire detectors
  • Video doorbell
  • Video surveillance

 

Home Automation Products
  • Energy monitoring
  • Flood control
  • Garage door opener
  • Lighting
  • Security safes
  • Smart locks
  • Smart thermostat
  • Sprinkler control
  • Video doorbell
  • Water

 

GeoArm sells equipment from the following brands:
  • 2GIG
  • Aeotec
  • Alarm.com
  • AlarmClub
  • AlarmNet
  • Alula
  • Amcrest
  • Arlo
  • Connect24
  • DSC
  • Elk
  • Encore
  • FortezZ
  • Honeywell Home
  • Interlogix
  • IpDatatel
  • Jasco
  • Kwikset
  • LiftMaster
  • Linear
  • LogicMark
  • Lutron
  • Napco
  • Qolsys
  • Rachio
  • Radio
  • Resolution Products
  • Schlage
  • Telguard
  • Total Connect
  • Uplink
  • Videofled
  • Yale
  • Zipato

 

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51 GEOARM Reviews

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  1. User Score
    0
    September 19th, 2019 San Francisco, CA
    1 people found this review helpful!
    These folks are snakes. They have the most onerous means of cancelling service. They require you to submit a Cancellation Form online.
    After filling out the form, the Submit button changes to “Please wait …” indefinitely. You have no idea if service has been cancelled. Their billing department has to decide if you can cancel or not. If they decide that it’s not the right time for you to cancel, they will bill you again the following month & claim that you’d not given them 30 day notice in order to cancel. And they will charge you again & demand payment.
    Read More
  2. User Score
    0
    August 5th, 2019
    0 people found this review helpful!
    Steve at geo arm is the worst they don’t care all they want is money provide charges for service not being rendered rip off
    Read More
  3. User Score
    0
    July 15th, 2019 Terre Haute, IN
    2 people found this review helpful!
    I should have read the reviews before ordering. Horrible shipping time, products, and customer service.
    Read More
  4. User Score
    0
    June 13th, 2019 Dallas, TX
    2 people found this review helpful!
    Geoarm Security has stolen $900.00 from my company. They sold an Interlogix Advisor alarm system for installation at a client’s home. When Interlogix bought back their Advisor panels Geoarm received mine as I was requested to go through the vendor I purchased the panel from and told that that vendor would be paid for the returned hardware and credited for the installation costs. Geoarm kept my hardware for which I they were paid, did not forward those refunds to my company, and lied to me, stating that they have no record of ever having done business with me or my company.

    I have been in contact with Interlogix countless times, and they have stated that the refund was issued to Geoarm and that they ‘should’ have forwarded the money to the final purchaser. They did not, instead pocketing the money, totaling nearly $1000.00 one thousand dollars.

    Not only does this constitute fraud, but Geoarm’s customer service claimed that I never purchased the product from them and they have no record of having me as a customer.

    THIS IS FRAUD…Buyer BEWARE

    Read More
  5. User Score
    0
    May 1st, 2019 Plano, TX
    1 people found this review helpful!
    Advertised as month-to-month, but charged me $23 to cancel my account.
    Read More
  6. User Score
    0
    March 14th, 2019 Hillsboro, OR
    2 people found this review helpful!
    I made the mistake of ordering from this place online, initially it seemed positive. I got a call a day later to confirm technical details and then once everything was settled I was told “it would ship as fast as humanly possible”.

    Well, a week goes by and I get an automated email titled “Shipping Update” saying “We will be notifying you asap with your tracking number upon shipping.”.

    Another week goes by, accompanied by the same “Shipping Update” email.
    Another week goes by with another email.

    I try submitting a contact through their web form and hear nothing.
    I call and get transferred around and leave a message, and someone was supposed to call me back “shortly”.

    I didn’t hear back, so I open a dispute with my credit card company…who also has been unable to get GEOARM to respond.

    Another week goes by with another email.
    Another week goes by with another email.

    Here I am with 5 “shipping update” emails (6+ weeks since they charged me) and no product on hand, though they happily charged my credit card the day the order was placed. Today (Thursday) I call again and they promise me “oh, its scheduled to ship out on Monday”.

    Read More
  7. User Score
    0
    February 22nd, 2019 Portland, OR
    2 people found this review helpful!
    This place is a joke. I go online and click on the $8 per month picture and it takes me to the $10 per month. So I click on the so-called chat function and it tells me no one is there.
    Read More
  8. User Score
    0
    February 20th, 2019 Long Valley, NJ
    2 people found this review helpful!
    For the past FOUR MONTHS GeoArm has had my Township and County wrong, and called police that are TWO HOURS away from where I actually live.

    Here’s how I found out…

    At approximately 8:15am on 2/19 I accidentally opened my back door before disarming the alarm. I was called immediately by GeoArm. I couldn’t remember the passphrase, and couldn’t reach my husband who was out of town, so police were alerted. Time passes and no police arrive. I call my local non-emergency police number. They have NO call from GeoArm and have not dispatched anyone to my residence. Meanwhile I reach my husband for the passphrase and I call back GeoArm. They have told me that the police have all ready been alerted. I state that I understand and expect that, but that no police have arrived, and that my local police have stated they’ve received no call from GeoArm. I believe I spoke to a “Jonathan” at GeoArm’s dispatch number who became extremely rude and argumentative towards me, stating repeatedly that the police WERE alerted. I stated that I UNDERSTOOD what he was saying, but to listen to what *I* was saying… that it’s been 15-20 minutes now and NO police have arrived and my local non-emergency police dispatcher is telling me that he hasn’t received a call from GeoArm… so SOMETHING IS AMISS. I asked if I could give him the number that the police gave me, as they have a specific number for alarm company’s to call in on. Jonathan made a rude statement along the lines of I must think I have a better number for the police than they have. Well clearly something is wrong here otherwise the police would be at my door? After continuing to argue with me, Jonathan finally told me that he can’t do anything to help me anyway and transferred my call.

    I get transferred to Ralph. To my surprise and chagrin, Ralph is also rude and argumentative. I explain to Ralph that something must be amiss here because what I’m being told by GeoArm is NOT what I’m being told by my local police. Ralph says that he will call the police number that they have on file to confirm things and call me back. Ralph calls me back and states that the police did indeed come to my home, didn’t see any signs of a break in, and left. I ask Ralph if he called the police for the “town of Washington, Washington Township, Warren County?”, Ralph says yes. I explained to Ralph that I’ve been standing at my front door this entire time (about an hour now) and that NO police came. I state again that something is CLEARLY wrong here, and that I would be dead if this was an actual robbery instead of my own human error. Ralph is dismissive of my concerns and continues to tell me that the police came and all of the information GeoArm has is correct and that I am wrong. (Disturbing how both Ralph and Jonathan have this same sort of attitude towards me.) I ask for the telephone number that he called. It has an 856 area code. My local police have a 908 area code. I explain that this is weird. Ralph doesn’t seem to think so and dismisses my concerns. He gives me his personal number if I have any more questions. His personal number however, does not work.

    I continue to investigate because I KNOW something is not right here. I call the 856 number. It is for the police in Woolwich Township (Gloucester County). Not Washington Township (Warren County). Coincidentally, there is the same street name in Woolwich Township (Gloucester County) as my street name in Washington Township (Warren County), so the police were sent to the wrong address by GeoArm. For the past FOUR MONTHS GeoArm has had my Township and County wrong, and called police that are TWO HOURS away from where I actually live.

    Since Ralph’s number doesn’t work, I call into GeoArm’s main number and speak to a representative named Justin. I explain as simply as I can what has occurred. I ask if I can PLEASE give him the correct 908 number for my local police. I tell him that I am in the “town of Washington, Washington Township, Warren County”. He says he needs to call the 856 number to confirm. I tell him that’s not the police for my Township and County, but he puts me on hold to call them anyway. Justin comes back on the line and in a frustrated and annoyed manner asks me for the “correct” 908 numbers that I’ve tried to give him already (the misogynistic attitude towards me continues…) and he calls them to confirm. He comes back on the line and claims he has now changed my information. No apology. No offer to return the four month’s I’ve paid them with the INCORRECT information on file. No nothing. Just that it’s been changed now.

    I ask Justin if I may speak to Ralph’s superior. I’m sent to a voicemail. Several hours go by and I’m called back by I believe a Steve. GUESS WHAT. Steve is a misogynist too! Steve spoke to Ralph and Justin before calling me back, and told me that he doesn’t need to hear the details of what happened because he’s already heard it. Although he didn’t hear from Ralph that Ralph was dismissive and rude towards my (valid) concerns and he would talk to him, but in 32 years of working with Ralph he’s never had a complaint. Also when I asked Steve to PLEASE verify that Justin changed my information, he just shrugged it off and said “I’m sure he did it”. So… the misogynistic apple doesn’t fall far from the misogynistic tree, and Steve was just as dismissive towards my concerns as EVERYONE ELSE at GeoArm. ZERO apologies. NO offer of a refund for the MONTHS they’ve charged us when we were NOT being protected. No, oh hey wow, you taught us something, you were right and we were REALLY WRONG! We should have listened to you! Nothing.

    By the way, GeoArm’s website claims that they are Better Business Bureau Accredited, but according to the BBB themselves, GeoArm is *NOT* BBB Accredited. Liars on top of misogynists.

    Read More
  9. User Score
    10
    January 17th, 2019
    1 people found this review helpful!
    Efficient and courteous technical and customer support. My system was brought on-line within 30 minutes with no hiccups, and the monthly fee is 1/3 of what we were paying for Bay Alarm. The central station service is equally professional. Highly recommended.
    Read More
  10. User Score
    0
    November 9th, 2018
    0 people found this review helpful!
    I ordered an alarm system from Geoarm, I called the shipping department on 6 occasions over a 2 month period, got nothing but the runaround, they finally stated that my order would not ship for an additional 6 weeks, at that time I cancelled my order and ordered the same equipment from JMAC (one of their competitors) and received the order from JMAC in 7 days. Geoarm is a joke!!!
    Read More
  11. User Score
    0
    September 28th, 2018
    0 people found this review helpful!
    This is one of the worst companies I have ever dealt with. They have no knowledge of how a Honeywell 21ip system works and have no idea on how COSMOD4W work with the panel. I had to send most of the system back as they would not provide any support after spending thousands of dollars on equipment.

    I will never do business with the company again ever.

    They are worthless and even charged me a 20% restocking fee for items they could understand how to connect.

    Stay away from this company..

    Read More
  12. User Score
    0
    September 14th, 2018 Olive Branch, MS
    1 people found this review helpful!
    GeoArm is the worst company I have ever dealt with. I went online an ordered a complete Honeywell System. It came in multiple shipments and the delivery was terrible. One the system arrived an during initial installation we found out that it was not a complete system and that other items were needed, in short the system also needed a COSMOD4W board for the sensors to work. We called GeoArm and they didn’t have a clue on how this system worked. They would not give any help on the products they sold us and also Justin lied to us about the boards needed.

    I would stay as far away from this company as possible. Go elsewhere and buy your equipment as this company does not care or provide any support for the items they sell.

    I RATE them 0 STAR at best!!

    Read More
  13. User Score
    10
    August 3rd, 2018 Wasilla, AK
    3 people found this review helpful!
    My home Alarm system (Honeywell) was not being adequately managed/monitored by my previous company. GeoArm, and Drew, helped me get set up and monitored and were incredibly knowledgable and helpful getting me set up and running. I tend to be very technical and like to know how my system works, and do as much as possible myself, and there was not a question that Drew/GeoArm couldn’t answer. Five Stars!
    Read More
  14. User Score
    0
    July 23rd, 2018 Cincinnati, OH
    0 people found this review helpful!
    Ordered the device to attach to our security system in april, but didn’t arrive til mid may. Paid two separate electricians to install device after I could not even after attempts with tech support, yet even trained electricians could not get it to communicate with their monitoring system. Although i was told the cellular dispatcher would be returnable if it was in resaleable comdition and the original packing, geoarm refused to accept it even with their restocking fee, because it was paid for with paypal…”What?”…do not fall for their security system pitch! Thay will lure you in with no contract low cost monitoring, without your assurance it will even work with your system. Buyer beware!
    Read More
  15. User Score
    10
    July 10th, 2018 Milwaukee, WI
    2 people found this review helpful!
    I recently switched from Milwaukee Alarm Company to Geo Arm. I went from land line to internet and my current carrier tried to re-sell me the same exact equipment I currently had. When I called Geo Arm they made the switch very easy. I did not need to purchase new equipment. It was all done by phone and they even made changes to zones at no charge where my other alarm company would charge. I was paying $380 per year and now only paying $96 per year with Geo Arm. Wish I made the switch a long time ago. These guys are awesome!
    Read More
  16. User Score
    10
    July 5th, 2018 Clinton Corners, NY
    3 people found this review helpful!
    Easy sign up
    Easy set up
    Clear billing no hidden fees all upfront and honest before the process even begins
    No contract !!!!
    Read More
  17. User Score
    0
    June 17th, 2018
    0 people found this review helpful!
    I ordered in March, delivery was not until the end of April. I called and made sure what I ordered would work with my existing system. I tried to install and it was not the correct system so I had to order another part, so I did. It never showed up and I asked for a refund of all of it. I spoke to a Steve and he agreed to give me a full refund. I sent the one item that showed up back at my cost, and did not get a credit for two weeks. I called, emailed, and left voice mails to no avail. I had to contact my credit card company to get my money back and they only refunded me part of it. I now am fighting for the rest of my $100 no including what my cost was to send the item back.

    Once they had my money they did nothing to return it to me and now i am fighting a month later for my $100 back that they kept from a unit that would not work. The kicker was they told me what they were shipping me would be phased out and if it was not installed by 5/31 it would not work. They promised it would be to me on the 28th. On the 28th I called and was told it would ship that day. That was after they told me it was going to ship on the 22nd to get to me on time.

    They lied to me three times and now have refused to honor what Steve at extension 114 told me to refund me all my money because they lied about the compatibility, the shipping, and the unit being able to work.

    I was going to let them refund me and get a new system, but I will never work with these people again. I did my homework as much as I could and called several times, got email confirmations that it would work, and did their online chat feature in order to ensure this would work for me, yet I was lied to and now they have part of my money and will not return it.

    Read More
  18. User Score
    10
    March 8th, 2018
    3 people found this review helpful!
    We switched from CPI, one of the larger companies here North Carolina. We called probably a dozen different companies trying to find someone that could effectively take over our system (2 gig InTouch) and provide monitoring. We dealt with Brad F. from the get-go. It was clear that he knew what he was talking about and I didn’t feel like he was pushy like many other reps. He earned our trust and our business even after having committed to them he continue to go above and beyond helping us familiarized with features that we never would have known about had we stayed with our overpriced provider.

    In a nutshell we got incredibly competitive rates without signing a contract and truly exceptional customer service.

    Read More
  19. User Score
    0
    November 29th, 2017
    4 people found this review helpful!
    Do not waste your time with this company. They never answer the phone or respond to email. Their youtube video are great to learn about the system but I strongly suggest you purchase the products from another supplier. They don’t stock anything and takes them 10 days to even put the items into a box and send them to you.
    Is that the kind of alarm company you want? Imagine if its a real emergency.
    Stay far far away from these guys.
    Read More
  20. User Score
    0
    November 8th, 2017 Novi, MI
    4 people found this review helpful!
    Geoarm is by far the worst company I’ve every delt with. Have been waiting over 35 days for an order that should have been “on my doorstep” in 10 days. Customer Service doesn’t answer emails. When I call to check on my order I’m told it’s backordered and should shown something Monday. Now they just transfer me to a voice mail. I’ve gotten in contact with the products manufacturer and there is no sick back order of any unit. Nobody should every send this company a penny of business! The lame and unprofessional design of their website should have raised all the red flags.
    Read More

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Our Score
7.6
User Score
5.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$10

Install & Equipment Fee

$229-$571

Contract Length

None

Cancellation Policy

Free

System Relocation Fee

Fees May Apply

Number of Reviews

51
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,414