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#6
geoarm

GEOARM

Biggest Customer Praise: Low Monthly Cost (read reviews)

Our Score
7.3
User Score
7.8

Visit Site

Our Score
7.3
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Cellular monthly payment
$8+

Up-Front Costs

Activation, Install & Equipment
$229-$571

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
None

Cancellation Policy

Can you cancel contract?
Free

Time in Business

Total # of years
1999

A-

Customer Support

Good, Bad, Limited
Good

Number of Reviews

User reviews here on BHSC
26

This Review is maintained by Chase Sagum

Review Last Updated: November 30, 2016

GEOARM security has been around for over 15 years and provides affordable security systems and products to millions of customers. GEOARM offers solutions for just about everything, home or business security, wired or wireless systems, and computer and smartphone integrated security. The company also offers a wide range of products to their customers to complement their systems, such as alarm accessories, video surveillance equipment and medical PERS alerts. However, customers need to be conscious of the terms surrounding their GEOARM security service plan, as there could be fees attached they may not have expected.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$44.99
$99-499

#2

8.6
$43.49
$35

#3

7.2
$14.99
$229.96

#6
geoarm

7.8
$8+
$229-$571

The Good

  • Monthly Rate as Low as $8
  • No Contract on Some Plans
  • $0 Down on Other Plans
  • Excellent Transparency

GEOARM is one of the most affordable home security companies in the industry. With GEOARM, customer can sign up for month-to-month monitoring plans from $15 to as low as $8 – less than half the monthly monitoring fees as some of the top companies in the industry. GEOARM provides deals on nearly all of the top equipment manufacturers, including 2GIG, DSC, Honeywell, GE, and Qolsys. What’s more, these plans are contract free! GEOARM allows customers a flexibility offered by few other companies. GEOARM also provides a $0 down plan at a reasonable monthly rate of $20 to $30.

One area in which GEOARM excels is its online transparency. Customers will have no trouble finding exactly what they’re looking for (e.g., pricing information, equipment details, contract terms, and other important information) when perusing GEOARM’s website. Most companies in the home security industry are not as upfront with this information, usually requiring customers to sign up for a free consultation, or contact customer service directly.

The Bad

  • High Upfront Costs for $8/Month Plan
  • 36-Month Contract for $0 Down Systems

While customers can pay incredibly low rates with no contracts attached, GEOARM will assess major upfront costs on these plans to help pay for the system. Customers can pay of $229 – $571 upfront before the system can be activated. GEOARM’s $0 down system does carry a contract of 36 months.

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The Bottom Line

GEOARM offers a wide variety of plans to serve customers throughout the nation. Customers can pay some of the lowest rates in the industry or $0 upfront. Even on GEOARM’s $0 down plan, customers will be assigned a contract and rates that are comparable with industry leaders. An added plus with GEOARM is that customers will know exactly what they’re signing up for with the plan they select, including installation fees, equipment details, and where applicable, contract terms.

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Section 2

BILLING. CLIENT agrees that monitoring charges will commence according to the online monitoring date or thirty (30) days after placing your order whichever is the lesser. The online monitoring date is the date CLIENT’S system was tested and programmed to successfully communicate with the central monitoring station. CLIENT authorizes GEOARM to bill in advance any charges including; applicable taxes, fines, fees, liquidated damages as defined in Paragraph 17, third party vendor expenses and/or rate increases due in accordance with the type and term of the monitoring payment cycle CLIENT selected. CLIENT may pay in advance for GEOARM monitoring services. In the event new CLIENT selects to pay in full for one (1), three (3) or five (5) years of GEOARM monitoring services, GEOARM will provide CLIENT with one (1), three (3) or six (6) months of GEOARM monitoring services at the conclusion of the term.

Why it’s important

GEOARM customers will be billed within 30-days of purchase or online monitoring date. It’s important for GEOARM customers to verify the date as to avoid confusion with billing. 

Section 6

INSTALLATION AND SET-UP. GEOARM agrees to instruct CLIENT or CLIENT REPRESENTATIVE via telephone, email, user manual and/or over the internet in the proper use, installation and set-up of the system. GEOARM will not be responsible to monitor any devices that are not programmed by GEOARM for alarm or supervisory conditions into GEOARM’S signaling system. It is mutually agreed that the work of technical support by GEOARM shall be performed between the hours of 9:00 o’clock a.m. and 5:00 o’clock p.m. ET, exclusive of Saturdays, Sundays and holidays.

Why it’s important

GEOARM does not install purchased home security equipment. It is up to the consumer or a third-party contractor to install the purchased home security equipment. GEOARM will instruct either the installer or customer as to how installation works. 

Section 7

A. BURGLAR ALARM. CLIENT understands that “burglar alarm monitoring service” means only that the central station operator will react to signals received from CLIENT’S monitored alarm system at the address supplied by CLIENT. GEOARM agrees to have monitored, if applicable, CLIENT’S security system. Upon receipt of a signal indicating an unauthorized entry into CLIENT’S premises, or an emergency condition, the central station operator(s) will use reasonable efforts to identify the signal and, when warranted, in accordance with the procedures appropriate to the installed equipment, the central station operator will transmit notice of said signal over standard telephone lines, in accordance with CLIENT’S local code, to the deemed authority having jurisdiction. After notifying the local authority, the central station operator(s) will use reasonable efforts to contact one of the CLIENT’S designated representatives at the telephone number(s) provided by CLIENT. CLIENT assumes all responsibility for making sure any and all information given to GEOARM is up-to-date. CLIENT agrees that its designated representative(s) shall have authority, proper access, and a key to enter the premises.

Why it’s important

When purchasing your system make sure your address is the address where your home security system will be installed. GEOARM will use the address information for central station information in the event of a break in. 

Section 8

REMOTE TECHNICAL SERVICE. GEOARM shall have the ability to remotely enter and/or change CLIENT’S electronic data used for reporting alarm conditions from CLIENT’S equipment to the central monitoring station. GEOARM monitored CLIENTS receive free technical remote services for only the initial month of the first (1st) contracted year, starting from their online monitoring date. CLIENT agrees that all equipment pre-programmed or activated for monitoring services prior to cancellation by a GEOARM technician is subject to a non-refundable programming charge, activation charge and/or monitoring terms and conditions. CLIENT agrees remote technical service not eligible for free technical remote services will be billed at prevailing rates and CLIENT agrees to pay GEOARM accordingly.

Why it’s important

GEOARM has remote access to their home security systems. GEOARM can program, change passwords, and other electronic data from a remote location. 

Section 9

LOCAL FEES AND ORDINANCES. CLIENT at its cost must comply with local permit procedures related to monitoring services and is responsible for determining, complying, and notifying GEOARM in the event local ordinances or policies change which may affect GEOARM’S performance of services.

Why it’s important

Make sure you check with your city for any ordinances or laws that require a permit for home security installation. Failure to obtain permits, in certain cities, can result in hefty fines. 

Section 12

IMPOSED RATE ADJUSTMENT. GEOARM shall have the right, at any time, to increase the charges provided herein, to reflect any additional taxes, permit fees, code changes or charges relating to the service provided under the terms of this agreement, which may hereafter be imposed on GEOARM by any utility or governmental agency, together with any processing fee incurred by GEOARM; and CLIENT agrees to pay the same.

Why it’s important

In basic terms: if GEOARM’s expenses increase their customer’s monthly prices are subject to increase. Be aware that GEOARM contracted prices are not fixed prices.  

Section 13

RATE ADJUSTMENT. After commencement of service, GEOARM may annually increase the monthly monitoring charge. In the event an increase exceeds 10% per year and CLIENT is unwilling to pay the increased charges, CLIENT may terminate this agreement and CLIENT will not be subject to any payments for liquidated damages, upon giving notice via email or in writing, by registered mail, within (30) days from the date of notice of the increase. CLIENT’S failure to notify GEOARM within said (30) days shall constitute CLIENT’S acceptance of the rate adjustment.

Why it’s important

GEOARM customer’s rates are not fixed rates forever. Rates are subject to increases each year that could result in as much as 10%. 

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26 GEOARM Reviews

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  1. User Score
    10
    September 22nd, 2016 Tampa, FL
    2 people found this review helpful!
    What a great deal! We just moved into a house that had an existing wireless system and they were able to walk me through pushing buttons on the keypad to switch to their company. I had browsed through several different companies and I felt geoarm was the most honest and had the best rates.
    Read More
  2. User Score
    10
    September 14th, 2016 Hialeah, FL
    1 people found this review helpful!
    I purchased a new Honeywell Lynx touch L7000 cellular kit from them and signed up for their alarm monitoring service. The customer service from the sale all the way to the activation and installation appointment was five star! They were able to access my alarm system remotley to program the zones like door contacts and motion sensors all i had to do was stick them up and have them run a test to make sure the signals went to their alarm station. I have had a great experience with them as you can see from my review and would be higly likely to recommend them.
    Read More
  3. User Score
    1
    August 26th, 2016 East Granby, CT
    2 people found this review helpful!
    Customer service is TERRIBLE. I am going on 1 month trying to get my security system delivered. After five calls with no resolution, each ending with a promise of a callback which has not happened, I am still no closer to knowing what is going on. This company has taken over $1000 of my money (so far) and has offered no solutions to get my system in place and running – I haven’t even been offered my money back. An excuse of “a problem at the warehouse” only goes so far – I understand mistakes happen, but as a service provider, a company must be responsible for their suppliers. Geoarm refuses to do so.

    Yes, their monitoring rates are some of the best for what you get, but their ability to provide hardware and support is among the worst. Do business with them with caution.

    Read More
  4. User Score
    10
    July 27th, 2016 Grandview, TX
    4 people found this review helpful!
    We have had GEOARM Alarm service since, April, 2012. We have had Excellent service, in all areas. GEOARM, over the years, lived up to their statements. Now purchasing a new home, the Alarm system will be from GEOARM.
    Read More
  5. User Score
    10
    May 29th, 2016 Morrow, OH
    4 people found this review helpful!
    I had a paid for Honeywell system and Geoarm was able to switch my service over from my previous security company.
    1. It cost me $1 to sign up for their service.
    2. Working with their tech support was easy it was over the phone along with emails. I took pictures of my cell information and of my main panel information, emailed those photos to their technician and from that they were able to take over my system and begin monitoring it for me.
    3. An added benefit is that I provided a list of my alarm connections and if the alarm goes off they not only call to tell me about the system going off they tell me where the intrusion occurred.
    4. They bill me via my credit card $15 a month for cellular protection. My last company charged me almost $40 a month for the same service with a 3 year contract.
    5. I have no contract with month to month billing. Next year I will pay in advance and pay even less.
    6. Should I want new equipment or to add something to my system they sell just about everything you would need at very competitive prices.
    Read More
  6. User Score
    10
    May 18th, 2016 Denver, CO
    4 people found this review helpful!
    Great price, great service, no complaints. They took over my alarm monitoring from a firm local to Denver, Colorado and the programming call was on-time and very professional. They quickly diagnosed a programming issue from my previous configuration and fixed it remotely. So far, so good.
    Read More
  7. User Score
    0
    May 9th, 2016 Chicago, IL
    9 people found this review helpful!
    GEOARM/Alarm Club.com is the worst company. They are thieves. Do NOT use their service. 3 years I was searching for an alarm company to provide service for my existing alarm that is in place. They said they could provide service for me. They took my credit card information and charged me for service, and my alarm till this day has never had service from this company. Long story short….3 months had gone by and NO service but I got charged for 3 years of service on my credit card. I saw the charge on my credit card bill, so I called GeoArm/Alarm Club.com to let them know that service had not been hooked up at my home. They gave me the worst excuses and said it was my fault and they would not give me a refund. I had to dispute the charges with my credit card, They are now calling me 3 years later telling me that my credit card is about to expire. I called them to let them know that they DO NOT and have NEVER provided service at this home. The person on the phone would not take me off the DO NOT call list. What a pain in the rear and what a horrible way to do service. GEOARM/Alarm Club.com is high way robbery, so stay far away from this company. I am reporting them to the Better Business Bureau and the DoNOT.gov list . I feel everyone that is look for home monitoring should know to stay far away from this company. Do your research and read all the the reviews before calling for any type of service.
    Read More
  8. User Score
    2
    December 15th, 2015 Sebastian, FL
    7 people found this review helpful!
    worst support. you have to fill out a request and then wait for an answer the answer is an appointment at a time you may not be able to keep. so you do it all over. i will be looking for another company but will first check out support.
    Read More
  9. User Score
    1
    November 30th, 2015 Temecula, CA
    12 people found this review helpful!
    Its been a terrible experience working with Geoarm.
    I bought new equipemt however when the cell wouldnt work and I returned it they told me it was an old model and could not give me a refund on my exchange. It takes a week to get a set up appointment. When we didnt get it done in one call it was a week later before I could get another appointment. Then 3 contacts were dead, old batteries or faulty equipment.
    Read More
  10. User Score
    10
    October 28th, 2015 Darlington, SC
    2 people found this review helpful!
    Great price, great service, no complaints. I’ve had one issue in four years with Geoarm and it was nothing major. They helped me resolve my issue in a timely fashion.
    Read More
  11. User Score
    10
    August 24th, 2015 Dallas, TX
    3 people found this review helpful!
    Can’t say enough good about this company. Anytime i need an update or a question answered — they are right there.
    At one time I had my summer and winter homes monitored with GeoArm. One of the homes is located in northern Wisconsin and the other is Dallas, Texas. I have cellular monitoring and it works great. I figured it would work in Dallas but the summer home is way out in no mans land — and it still connected on cellular service. Keep up the great work.
    Patrick Sweeney
    Read More
  12. User Score
    9
    February 23rd, 2015 Greenville, SC
    12 people found this review helpful!
    I searched extensively for an alarm company that fit my needs, which was to be able to use my existing Honeywell system, no contracts and affordable monitoring. By working with the geoarm techs, I discovered I could not make any changes or add sensors. I could have replaced the panel, but what ended up being my best option was to purchase the Honeywell Lynx L3000 and reuse all my existing wireless sensors (3 door, 1 motion and a smoke detector). While I had to spend a little more money, I also saved some by being able to reuse some parts and now I own the whole system and I’m no longer locked out!

    One concern with All in One systems like the L3000 is that a crook can disable the system by destroying it during the 30 sec delay, before it calls out. Luckily the L3000 panel has Advanced Protection Logic that allows me to purchase an inexpensive monitoring upgrade ($2) that will still work, even if the panel is disabled. This feature was added to L3000 panels version 21.10 and higher and the one I got from geoarm was version 30.00, so they are not selling old stock.

    If I had one complaint, it would be that its not always clear who to contact to answer specific questions. The one guy that was always on the ball was Cole. He’s been super fast responding and has been extremely helpful. The tech that helped set up the alarm for monitoring was also very knowledgeable.

    Based on the savings that I’m getting for cellular monitoring, I will have paid for my system in a little over a year and then its just pure savings after that. If you are technically inclined in the slightest, I would consider the DIY option with Geoarm and save a boat load.

    Read More
  13. User Score
    0
    January 21st, 2015 Delray Beach, FL
    6 people found this review helpful!
    BECARFULL !!!! they take 20% don’t you think it is too much to take $110 dollars from re-staking fee??
    the return was in perfect condition and within 10 days. Nobody will do anything for you there.
    Read More
  14. User Score
    10
    September 4th, 2014 New York, NY
    7 people found this review helpful!
    They are great. I moved my vista to them with a few instructions from their tech. When it comes to inexpensive security system monitoring and professional these guys are for real.
    Read More
  15. User Score
    10
    September 2nd, 2014 Westminster, CA
    7 people found this review helpful!
    The Central Station that GeoArm contracts with to monitor all of it’s alarms ( All American Monitoring ) has the fastest alarm response time I have ever seen! I have dealt with many Central Station’s over the years and have never seen one that has such quick response times like this one! If your looking for lighting fast response for your alarm monitoring, then GeoArm is your best bet!
    Read More
  16. User Score
    10
    August 12th, 2014 Cortlandt Manor, NY
    5 people found this review helpful!
    A cost effective alarm solution for anyone with modest technical skills. I replaced a tired 20 year old alarm panel with one from them for $150 out of pocket. It was easy to do and took only a few hours. The tech support guy helped me with the programming and getting the new panel to communicate to central station. Plus my yearly monitoring cost went down from $420 with ADT to $120 with GeoArm. My next task is to implement cellular communication so I can get rid of my $50/month Verizon landline which I only use for alarm communication and to receive robo-calls wanting to help me reduce my credit card charges. All in all my savings will be almost a grand a year and I won’t have to hear from Rachel at Card Member Services ever again. Thanks GeoArm!
    Read More
  17. User Score
    10
    July 4th, 2014 Boca Raton, FL
    1 people found this review helpful!
    Purchased because of low monthly monitoring fees relative to traditional security services. Do it yourself installation was easy because their tech talked me through the whole process by phone. The equipment is shipped with elaborate and extensive instructions which are way too detailed and technical. Instructions give the impression that you’re never going to be able to install and activate, while in fact the instructions aren’t used at all – you just call them and do what you’re told. If that was made clear to purchaser before hand they’d be more comfortable when they first open the box.

    All in all great company to work with and easy to watch YouTube videos together with the phone support that is also needed – as in my case, distinguishes them from the other pretenders out there.

    GEOARM was easy to work with. – Mark

    Read More
  18. User Score
    10
    June 30th, 2014 Houston, TX
    6 people found this review helpful!
    After having monitronics for many years, and having a very costly service man out to my residence in houston to find out all I needed was a new battery, yet was charged $100 plus for the five minutes of time it took to replace it plus the cost of the battery. I decided to look online to find the part number of the battery and found GEOARM. They sell the battery for half as much and did the cellular monitoring for $15 a month without tax. I made the switch and have told colleagues at work about this alarm company. Honestly, I am was impressed from start to finish and got setup within 2 days of ordering their service.

    2 thumbs up!

    Betsy

    Read More
  19. User Score
    10
    June 12th, 2014 Fort Lauderdale, FL
    7 people found this review helpful!
    The experience that I have had working with GEOARM was absolutely second to none.

    I got the Honeywell L5200 brand new system from them, and they had not only the best prices for the equipment, but they also had the best prices for the alarm monitoring.

    From the great customer support I had on the phone to help me decide which of the systems was the right one to me, to the ease of scheduling my appointment to setup my monitoring, the care from the whole staff has been fantastic.

    This kind of customer service that you can’t get anywhere else, and should not go unnoticed!

    Keep up the superb work, Rebecca.

    Read More
  20. User Score
    10
    May 11th, 2014
    7 people found this review helpful!
    Very reputable internet company. i have had great service and time with all contacts in the company. i am installing my second wifi security system with geoarm in brazil together with my system in new York city. It is very nice to be able to communicate with them in english and for my Family in brazil to watch the Spanish and português vídeos online.

    Thank you very much from jose.

    Read More

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Our Score
7.3
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Cellular monthly payment
$8+

Up-Front Costs

Activation, Install & Equipment
$229-$571

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
None

Cancellation Policy

Can you cancel contract?
Free

Time in Business

Total # of years
1999

A-

Customer Support

Good, Bad, Limited
Good

Number of Reviews

User reviews here on BHSC
26
Our Score
7.8
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$43.49

Up-Front Costs

Activation, Install & Equipment
$35

Technology & Equip.

10/10 = BEST
5/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
1992

A

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,556