Gillmore Security Systems Inc. (Gillmore) is a locally owned and operated company that serves Ohio and the surrounding areas. They are one of only a couple security dealers in the state that have a UL 5-diamond listed in-house monitoring center and provide 24/7/365 monitoring for tens of thousands of residents.
Security System Overview
Gillmore offers new customers a variety of starting packages that utilize both landline and wireless equipment. Regardless of which system you choose, Gillmore requires that all customers purchase the equipment upfront, which costs approximately $600 – $700 after installation and activation. Typically, they install Honeywell and First Alert systems, but will install other equipment upon request. Once the equipment is installed the monthly monitoring fee varies based on which package you choose and lasts for one year. At the end of the year the contract automatically renews unless you notify them to do otherwise. Most packages come with the following:
- 1 central control panel
- 1 motion sensor
- 2 door sensors
- 1 key fob
- 24/hr monitoring
- Sign & stickers
With over 40 years of experience meeting customer home security Gillmore has established themselves as an industry leader. Furthermore, they offer a unique approach towards home security in that they don’t do any contracts larger than one year. Most security dealers require a 3-5 year contract and enforce harsh penalties for canceling. However, since Gillmore asks that the customers own the equipment before receiving monitoring they are able to essentially operate contract-free, which is a huge upside for customers who might be moving or needing to cancel.
One of the biggest downsides to Gillmore’s services is that they do not offer any sort of warranty on their equipment. According to their customer service representative, Gillmore Security does not have official language regarding a warranty in the contract, but there is a warranty for the parts and labor for the first year of service. Another issue that could catch customers off guard is their cancelation policy at the end of the first year of service. If customers do not notify and specifically request to stop service then it is in the contract that the agreement will automatically renew for another year.
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