Gillmore Security Systems Inc. Reviews
Reviews of Gillmore Security Systems Inc. from real customers
(5 verified)
Security System Overview
Gillmore offers new customers a variety of starting packages that utilize both landline and wireless equipment. Regardless of which system you choose, Gillmore requires that all customers purchase the equipment upfront, which costs approximately $600 – $700 after installation and activation. Typically, they install Honeywell and First Alert systems but will install other equipment upon request. Once the equipment is installed the monthly monitoring fee varies based on which package you choose and lasts for one year. At the end of the year, the contract automatically renews unless you notify them to do otherwise. Most packages come with the following:
- 1 central control panel
- 1 motion sensor
- 2 door sensors
- 1 key fob
- 24/hr monitoring
- Sign & stickers
The Good
With over 40 years of experience meeting customer home security Gillmore has established themselves as an industry leader. Furthermore, they offer a unique approach towards home security in that they don’t do any contracts larger than one year. Most security dealers require a 3-5 year contract and enforce harsh penalties for canceling. However, since Gillmore asks that the customers own the equipment before receiving monitoring they are able to essentially operate contract-free, which is a huge upside for customers who might be moving or needing to cancel.
The Bad
One of the biggest downsides to Gillmore’s services is that they do not offer any sort of warranty on their equipment. According to their customer service representative, Gillmore Security does not have official language regarding a warranty in the contract, but there is a warranty for the parts and labor for the first year of service. Another issue that could catch customers off guard is their cancelation policy at the end of the first year of service. If customers do not notify and specifically request to stop service then it is in the contract that the agreement will automatically renew for another year.
The Bottom Line
Gillmore is one of the best security companies in the state of Ohio and should be at the top of the list for anyone looking for home security in the region. However, do be advised that they do not have “free” security system offers and ask for all equipment to be purchased at the time of installation.
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User Score100 people found this review helpful!We just changed companies after 22 years with the other company. Purchased all new equipment and installation. From Mike P. the salesperson, the installers, and office staff, the entire team, we received OUTSTANDING service. Everyone did what they said they would and in the time frame discussed.
More importantly the system is performing to our expectations.
There are cheaper systems out there but after discussing the project with everyone Gillmore stood out.
Family company that isn’t going anywhere…..stable
Highly recommend the system and Gillmore……..Was this review helpful? YesRead More -
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User Score102 people found this review helpful!they are magnificent- their service department is excellent (i do miss loretta though but lisa is right there in her footsteps). always ready to help, to get you through a problem and to keep you operating. i have been with them probably 15 years plus- and have expanded my system through the years. wouldn’t use ANYONE elseWas this review helpful? YesRead More
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