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Guardian Protection

Home security and automation that is professionally installed. Monthly monitoring starts at $34.95/month.

Our Score
8.4
User Score
5.1

Or By Phone:  1-(866) 239-1577

Our Score
8.4
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-59.99

Install & Equipment Fee

$199-499

Contract Length

36 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

530

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.

Pros

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

  • Standard – Includes standard devices, smart home control, and life safety.
  • Essential – Includes all standard features plus home automation and HD video doorbells.
  • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian Protection Home Security Package

Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

Positive Guardian Protection Customer Reviews

  • Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
  • Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.

Cons

Not Available Nationwide

Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren’t in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.

In addition to not being available in several states, Guardian Protection is not available to apartment renters.

Transparency Issues

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.

Negative Guardian Protection Reviews Summary

  • Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company’s contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
  • Camera Issues. A few people have claimed to have issues with Guardian Protection’s cameras, and that they are very sensitive.

Our Recommendation

In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.


Guardian Smart Home Packages

All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection’s app

Standard Security: $99 upfront; $34.95/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor

Essential Security: $299 upfront; $49.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module

Premium Security: $499 upfront; $59.99/month

  • Control keypad
  • 3 door / window sensors
  • 1 motion sensor
  • 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
  • 1 video surveillance: indoor camera, outdoor camera, video doorbell

Add on additional equipment to your Guardian Protection monitoring

  • Touchscreen control panel
  • Door / window sensor
  • Smart motion sensor
  • Image sensor
  • Video doorbell camera
  • Indoor camera
  • Outdoor camera
  • Carbon monoxide detector
  • Glassbreak detector
  • Light control
  • Heat detector
  • Low-temperature detector
  • Smoke / detector
  • Smart thermostat
  • Smart locks
  • Garage door control
  • Remote control key
  • Medical pendant

Technician Charges

Guardian Protection’s normal hours are weekdays from 8am-5pm. Fees during that time are:

  • Home Visit: $60 max
  • Hourly Rate (billed every 15mins): $90 max

For emergency visits outside of the normal business hours or holidays, Guardian charges the following:

  • Home Visit: $75 max
  • Hourly Rate (billed every 15mins): $105 max
  Guardian Protection Frontpoint Protect America ADT
Basic Home Security Monitoring $34.95 $34.99 $19.99 - $39.99 $27.99 - $52.99
Home Automation Monitoring $49.99 $44.99 - $49.99 $24.99 - $49.99 $52.99
Video Home Security Monitoring $59.99 $49.99 $41.99 $58.99
Equipment Upfront $199 - $499 $69 - $833 $0 Price Undisclosed
Financing* Unknown No Yes Unknown
Contract 3-year 3-year 3-year 3-year
Installation Professional DIY DIY Professional; $99
Available 29 U.S. States All U.S. + Canada All U.S. 40 U.S. States

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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530 Guardian Protection Reviews

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  1. User Score
    0
    May 22nd, 2017 Washington, DC
    8 people found this review helpful!
    I have been a customer with guardian for close to 20 years and loyal. But now i see how loyal the are to me. As of right now they have not monitor my service and request payment.. I had a conversation with one of they”er service agents who rude and informed me that they will continue to bill me without any monitoring and I asked him twice and his response was yes we will continue to bill you..!!. Is this how they treat loyal customers.
    Read More
  2. User Score
    0
    May 22nd, 2017
    5 people found this review helpful!
    I have had nothing but issues since I had cameras installed with guardian,when I call for service my appointment isn’t for a week later I have been without my cameras now for 4 way,$1,000 to break my contract gtfo, this is the last time I will call for a tecnichian to come out I will break my contract so many problems
    Read More
  3. User Score
    0
    May 19th, 2017 Secaucus, NJ
    5 people found this review helpful!
    Disgusting crooks. Sold my 87 year old father a 5 year contract. He had to be moved into assisted living within a year and they said he had to pay out the remaining 50 months with no consideration of the circumstances. They should be reported to the better business bureau as well as law enforcement
    Read More
  4. User Score
    0
    May 19th, 2017
    1 people found this review helpful!
    I woyld not recommend guardian to anyone. They are so unprofessional!! The were supposed to come to my house to twice to set up cameras but never showed uo or called. We went 3 months with no security because we were dealing with them. The general manager(greg) in Indianapolis is the worst. He was so unhelpful and rude. Whatever you do, DO NOT USE GUARDIAN!!!
    Read More
  5. User Score
    1
    May 12th, 2017
    6 people found this review helpful!
    I moved into a new how and opted to pay 199 for new system install, rather than ripping out my old one. Worst mistake ever I assumed that I was going to be getting the security I had at my other house here. That’s not the truth I didn’t get anything that I had over there and the man I spoke with in the customer service made me feel like an idiot because I don’t answer my phone during the day….. news flash some people work nights. He basically said there is not much that can be done and that I can purchase the extras. When I said what’s the cost to cancel he said 750. Like they could careless to keep a customer.
    Read More
  6. User Score
    0
    May 10th, 2017
    2 people found this review helpful!
    This company is horrible!!!! I’m nearing the end of my contract with them and according to their contract it says the request should be in writing 30 days prior to cancellation. First of all, I’m not sure how 3 additional weeks were added to the end of my contract from what should be Aug 22nd to Sep 13th, but ok get paid 1 more month. Now I’m told I need to call again, and send in writing to cancel. why can’t you just document that I called and when you get my written request to cancel, do that and STOP CHARGING my account!!! If you can find another company to do your security, do that. I had them because the house I bought already had the security equipment already in the home. I hate their service, and know it will be a headache getting this contract done even though they’ve got 5 years out of me!!
    Read More
  7. User Score
    0
    May 9th, 2017
    1 people found this review helpful!
    I had my dream house build and Guardian was the security provider. They installed the hardware and then left. After several calls to them they kept saying someone would call to make an appointment to finish the installation. After 4 months I decided to go with another Security system, due to no follow-up from installers. The system is still not installed fully and they keep sending bills for service. Talk about a backwards company. Save your money and frustration call another security provider
    Read More
  8. User Score
    0
    May 9th, 2017
    0 people found this review helpful!
    Their salesmen are complete frauds they tell you that there is no installation fee and the next month i receive a bill for $2400 for installation fees they tell you the price is $59 a month when you get your bill it’s $71 a month overall I’m not happy with the system the cameras are down and It hasn’t even been three months yet if I could do it all over again I would never spoken to the salesman .
    Read More
  9. User Score
    7
    May 8th, 2017
    16 people found this review helpful!
    Ok,
    I have been int he security industry since high school. I joined the Marines out of high school, then worked as an Overseas Security Contractor. I decided I wanted to spend more time at home so started doing executive protection here in the states and now I am in the Security and Home Automation business. So I have been in the security field for many years. I DO NOT WORK FOR GUARDIAN! Let me say that up front. I am with a competitor. I look at reviews all the time and this site seems to have a lot of negatives about them. I will say this. I see a LOT of complaints are about cancellations. Listen, you know you are signing a 36/60 month contract. If you buy a car and take out a 60 month loan, if you lose your job or have problems. You can’t just say,”OK, I don’t want it anymore.”

    What people don’t realize is that you are getting this equipment up front. Several hundred dollars worth and even in the thousands of dollars on some systems. There is the salespersons commission and the installer gets paid too. You can’t expect a company to eat that money just because you decide you don’t want to pay anymore. I see it all the time. Someone wants the system and then get short on cash. So to save money, they would rather cancel something that can save their life or their home. Instead of cancelling their cable television or not going out to dinner one less time a month.
    As for their service, I know people that have it and love it. I can’t say I know anyone that doesn’t like it. With that said, I have heard a few complaints about installation problems before. I think those we sub contractors though. Anyway, I just wanted to get that off my chest. Stop complaining about cancellation fees and fulfill your obligation!

    Read More
  10. User Score
    0
    April 29th, 2017
    1 people found this review helpful!
    I was told this is a good alarm system, and it could be, but unfortunately since weve had this system we have had many problems. The system was purchased in March 2017 and we have been dissatisfied every since then. It’s been something every week.. it takes several days before they can send a technician out, so pray nothing happens until then…also the only way to get out of contract is to pay 1000….that’s unbelievable when it’s not even working….we’ve had the system for one month and want OUT!!!!
    Read More
  11. User Score
    0
    April 22nd, 2017 Saint Albans, WV
    0 people found this review helpful!
    I have had nothing but problems.
    Read More
  12. User Score
    0
    April 19th, 2017
    4 people found this review helpful!
    I was using ADT for my small business and had no problems. I moved my business to a new, nearby location and the salesperson who got me hooked up with ADT strongly recommended that I go with Guardian. So I made the switch because I foolishly trusted him, and was never told about the cancellation policy. 18 months later, I had to close my business due to circumstances outside of my control. Guardian will not let me out of my contract and is charging me for 18 MONTHS of service that I will not be using!!! I can’t find the salesperson who got me into this mess, either. Don’t get involved with this company. I wish I had never switched from ADT. They were great to work with.
    Read More
  13. User Score
    1
    April 18th, 2017
    3 people found this review helpful!
    If you are out of work and have NEVER Used their service. They have no compassion they turn you over to Collections. Their represtative who started you can never be reached. Be Ware. They are crooks.
    Read More
  14. User Score
    10
    April 14th, 2017 Spokane, WA
    4 people found this review helpful!
    I gave a rating of 9 because I doubt any company is 100% perfect. I just read other reviews here and suspect some were written by competing companies trying to make Guardian look bad. Plus, there are some general misunderstandings. Firstly, Guardian does not sell anyone anything. They are the monitoring company and sales are done by various dealers who handle sales, installation, and service. Some of these companies may be more honest and reliable than some others. Besides that, all of these dealers have subdealers who just do sales and not every salesperson is honest. I can tell you that Guardian has strict rules for these dealers and only when everything passes their requirements is a customer agreement accepted. Every agreement has it plainly stated whether it’s a 36 month or 60 month agreement and this is verified and initialed by the customer. You may call me biased but I’ve worked for a number of security companies and Guardian does it right. I do both sales and installations for Skyline Security which is a dealer for Guardian and I can tell you that when a system has a problem, I am required to make it right. Oh, and I see something above about Guardian not covering Washington state. Baloney. I don’t know about some other states listed but Guardian has many hundreds of happy customers in WA. Who runs this website? ADT or Monitronics?? Maybe some of the info is just very old but the false negatives are really appalling. A few complaints may be legitimate but I think most are fabricated.
    Read More
  15. User Score
    1
    April 11th, 2017 Blue Ridge, GA
    6 people found this review helpful!
    Was told when they installed my system I could call and cancel whenever I wanted as long as I gave a ahead of time notice. Turns out that was bull. Called to cancel and they said I would have to pay 3000 to cancel. I had my whole family here [7] people when I had it installed and everyone heard the same thing as I. As soon as I have this thing paid for it will be canceled
    Read More
  16. User Score
    1
    April 9th, 2017
    2 people found this review helpful!
    We started out with Monitronics and had no problems. But then these “guys” come calling and saying they are taking over Monitronics accounts. I wish I had been home alone, they would have never got through the door, however, my husband did and he was the one who agreed to the change. Terrible service, alarms going off for no reason, had to come out to replace smoke alarm three times. Everytime we set alarm when we left the house, we got a call from them saying …there was this code or that code. Now we are moving and stuck w/stupid contract for 2 more years. Monitronics was so much better. Bad mistake.
    Read More
  17. User Score
    0
    April 6th, 2017 Colorado Springs, CO
    2 people found this review helpful!
    Worst people that I have ever had the unfortunate opportunity to do business with. Pushy sales people, rude customer service, hidden fees that nickel and dime you as much as possible, and terrible technical support/website. I was happy with my ADT but a pushy sales man promised me things that they will never deliver on. If you can never do business with this company, use someone that actually cares about their customers. (I still have parts that they have failed to connect properly.)
    Read More
  18. User Score
    0
    April 5th, 2017 Saginaw, MI
    2 people found this review helpful!
    I had a bad experience with Guardian Protection as well, and true to form they installed a security system in my home as well which did not do what was expected and when they were called out to correct the problem I was also charged a fee. This system was not in my home 24 hours, and when they could not fix the problem i requested a refund. And I was told by them that I purchased the system and they refused to return my money. I had to have the system removed and I was charged another fee to have someone reputable to come out installed a system that would work and provided for me and my family the protection i needed and could not get from Guardian Protection. Gloria
    Read More
  19. User Score
    0
    April 4th, 2017
    5 people found this review helpful!
    Nathan D.,

    I have been a customer at Guardian Protection Services since 2003 (14 years) and everything was going okay. But then I upgraded with the camera (1). I spoke with them over the phone and was told this would extend my contract for 1 year, I was okay with that considering the fact that I had been with them for 14 years (I had no intentions of leaving). My monthly fee was also going to increase from $35 to $45, which was explained and okay. Once they came out and installed the camera it was not working properly. (Not picking up any humans just car lights only) so we reset it numerous times as instructed but it still did not work. We called for them to come out, they came out but the camera still never worked. So I called to have them return the camera because it does not work properly and was told, that was impossible and I owe them $350 for the camera and $195 for the repair call for a total of $545 plus the $45 monthly fee we pay for a camera that does not work. I then call to cancel the contract and was told I was under a 3 year contract (when initially I was told 1 year) and it would be over $2000 to cancel. I explained I’ve been a loyal customer for 14 years but that didn’t really matter to them.
    Nathan D is their liaison for complaints and he really does not try to help. He gave the $195 credit for the service call (which I should have never been charged) but would not take back the camera that has never worked and is still charging me $350 and monthly fee for the camera monitoring service which doesn’t work. But he said they will come out again for a fee.
    Steer Clear of this company

    Read More
  20. User Score
    10
    April 1st, 2017 Butler, PA
    5 people found this review helpful!
    I had services elsewhere (one of the top home security company’s). They were good, but Guardian blew them out of the water. I called because I got an offer for a lower rate from another company. I was placed in touch with a woman who not only beat the offer that was made, she made me feel as though I was the most important customer.
    it just amazes me the amount of focus they have for their loyal customers. I would never leave.
    Read More

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Real Customer Reviews

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Our Score
8.4
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-59.99

Install & Equipment Fee

$199-499

Contract Length

36 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

530
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444