Guardian Protection
6.8
Our Score
5.1
User Score
For seven decades, Guardian Protection has offered home security solutions for both homes and businesses. Today, they are one of the largest names in home security. The company provides smart technology and 24/7 professional monitoring that are professionally installed.
Pros
Protection Packages
Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:
- Standard - Includes standard devices, smart home control, and life safety.
- Essential - Includes all standard features plus home automation and HD video doorbells.
- Premium - The most complete home security system with home automation. Includes all features of the other packages plus smart home control.
24/7 Monitoring
In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.
Guardian Protection Home Security Package
Every home security system sold by Guardian Protection is custom-designed and professionally installed. Guardian Protection sells a variety of home security and smart home devices, so you can tailor your system to include various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.
Positive Guardian Protection Customer Reviews
- Customer Service. The biggest praise customers have for Guardian Protection is their customer service. Reviewers say the reps are friendly, prompt, and helpful. Several customers say they are able to get ahold of the company quickly.
- Alarm Response. Many reviews state that Guardian Protection responds quickly to alarms.
Cons
Not Available Nationwide
Guardian Protection offers home security services in 20 states: AZ, DE, DC, FL, IL, IN, KS, KY, MD, MI, MO, NJ, NC, OH, PA, SC, TN, TX, VA, WV. If you aren't in one of these states, we recommend checking out Frontpoint, available in all states for similar pricing.
In addition to not being available in several states, Guardian Protection is not available to apartment renters.
Transparency Issues
There appears to be some confusion with regard to specifics surrounding Guardian Protection's advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection's poor online transparency as well as its method of contract delivery.
Negative Guardian Protection Reviews Summary
- Contract. Many of the negative reviews for Guardian Protection mention the long contract and that it is difficult to cancel. Reviewers say that the company's contract length runs from 3-5 years. Before signing up with Guardian Protection, make sure to be aware of their contract length and to ask about their cancellation / moving policy.
- Camera Issues. A few people have claimed to have issues with Guardian Protection's cameras, and that they are very sensitive.
Our Recommendation
In the end, Guardian Protection does strive to provide quality home security systems that give each customer peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.
We recommend Guardian Protection to those interested in professional installation and professional monitoring. Contact them today to see how you can get started.
Guardian Smart Home Packages
All packages come with 24/7 professional, wireless and cellular monitoring. Each package can also be monitored on the go with Guardian Protection's app
Standard Security: $99 upfront; $34.95/month
- Control keypad
- 3 door / window sensors
- 1 motion sensor
Essential Security: $299 upfront; $49.99/month
- Control keypad
- 3 door / window sensors
- 1 motion sensor
- 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
Premium Security: $499 upfront; $59.99/month
- Control keypad
- 3 door / window sensors
- 1 motion sensor
- 1 home automation device: door lock, video doorbell, garage door opener,thermostat, and light module
- 1 video surveillance: indoor camera, outdoor camera, video doorbell
Add on additional equipment to your Guardian Protection monitoring
- Touchscreen control panel
- Door / window sensor
- Smart motion sensor
- Image sensor
- Video doorbell camera
- Indoor camera
- Outdoor camera
- Carbon monoxide detector
- Glassbreak detector
- Light control
- Heat detector
- Low-temperature detector
- Smoke / detector
- Smart thermostat
- Smart locks
- Garage door control
- Remote control key
- Medical pendant
Technician Charges
Guardian Protection's normal hours are weekdays from 8am-5pm. Fees during that time are:
- Home Visit: $60 max
- Hourly Rate (billed every 15mins): $90 max
For emergency visits outside of the normal business hours or holidays, Guardian charges the following:
- Home Visit: $75 max
- Hourly Rate (billed every 15mins): $105 max
| Ratings Breakdown | |
|---|---|
| Monthly Monitoring Fee | $34.95-59.99 |
| Install & Equipment Fee | $199-499 |
| Contract Length | 36 Months |
| Cancellation Policy | Fees May Vary |
| System Relocation Fee | Fees May Apply |
| Number of Reviews | 552 |
| Review Last Updated: January 17, 2020 | |
Real Customer Reviews
The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.
In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.
3
Score
Thomas Farrell San Jose, CA
Jan 19, 2020
When I resigned for another 38 months it was with upgrades. About four months later I sent a letter that the contract was void due to breach of contract because the upgrades were not started. A person came out and finally did the upgrades. Part of the upgrades were 3 smoke detectors. Within the two years two of the three went bad (cheep equipment). The contract stated Guardian was responsible for maintaining. When the service person came for a maintenance issue I was told I was responsible for a $150.00 charge. When I told the rep on the phone what the contract read he dismissed it. After I sent a certified letter stating the contract would not be renewed after the three months that was left I got a phone call stating that I could not cancel. It was like the person did not read the contract or my letter. THE CONTRACT WILL NOT RE RENEWED!!!
10
Score
Anonymous San Jose, CA
Jan 17, 2020
The previous homeowner had it so it was easy to set up. I haven't used their customer service very often but it's been good.
10
Score
Mark San Jose, CA
Jan 17, 2020
We've had it two years with no problems whatsoever.
10
Score
C San Jose, CA
Jan 17, 2020
It was recommended by my builder. I think it's some of the best on the market. They are very good at giving instructions.
10
Score
Wallace San Jose, CA
Jan 17, 2020
I liked the plans that they offered. It's easy to manage going in and out doors.
10
Score
Bill San Jose, CA
Jan 17, 2020
Anytime I've had issues or problems they were able to resolve them very quickly on the phone.
10
Score
anonymous San Jose, CA
Jan 17, 2020
It works very well. They are always available. They are knowledgeable and they take care of us when there is a problem.
10
Score
Ronald San Jose, CA
Jan 17, 2020
They do a really good job at what they do. Whenever something happens they are on it.
6
Score
Kathy San Jose, CA
Jan 17, 2020
When I seeked support sometimes I was given incorrect information because they weren't familiar with the device I had in my home. I've never had any huge issues other than when the batteries went low.
8
Score
Rhonda San Jose, CA
Jan 17, 2020
It was offered in the package when we built the house. They are very responsive. I don't like the way that they have it setup through their website about being able to shut and open your garage door. It doesn't work properly.
10
Score
GREGORY San Jose, CA
Jan 17, 2020
Whenever I've reached out to customer support they've answered my questions immediately.
10
Score
Kathy San Jose, CA
Jan 17, 2020
They've always been very responsive to any question I might have. I think there's some updates that they could do to make it easier. Remotes with the phone for example.
10
Score
Albie San Jose, CA
Jan 17, 2020
Very good customer support and the technician that came to our home explained the system very well.
10
Score
John San Jose, CA
Jan 17, 2020
It's a pretty good system. It's easy to use.
8
Score
Fritz San Jose, CA
Jan 15, 2020
The system. My doors are always "offline". The tech could not explain why
10
Score
Darius San Jose, CA
Jan 3, 2020
They offer advanced technology with the security system. They call every time the alarm goes off, every single time. The best thing is being able to access it from my mobile device.
10
Score
Navneet & Grewal San Jose, CA
Jan 3, 2020
Always on top og things. Any time the alarm goes off, they are always on top of it and call to verify that everything is goof. The app is pretty simple and the doorbell itself is good as well. I love the service. They’re very productive an asked me what I wanted.
8
Score
Katijah San Jose, CA
Jan 3, 2020
The best thing is the capability to monitor the system. The only reason it isn’t perfect is the motion detector suffers from the wind.
8
Score
Siva San Jose, CA
Jan 3, 2020
This is very useful for me. I am very happy with the Guardian protection plan. When someone comes in the front door, it immediately is on my mobile.
10
Score
Ramon San Jose, CA
Jan 3, 2020
I feel more safe. They have everything we needed for security. They notify us with everything. The technician showed us how to work it so I could understand which made it easier. He was really good.
8
Score
Nataviya San Jose, CA
Jan 3, 2020
It does glitch if I don’t service is because it has poor connection at times but I have little doubt with them.
10
Score
Gary San Jose, CA
Jan 3, 2020
It's protecting our home when we are not there and while we are there. It is protecting everything. We haven’t had any problems and when we have an incident, they were really fast. The representative was very nice and gave us all the information.
8
Score
Sharon San Jose, CA
Jan 3, 2020
The quality is pretty good. We had an issue early on, but they came right out and took care of it. my wife feels more comfortable and safe. I would suggest they have a camera on the front door as a point of feedback.
10
Score
Robert San Jose, CA
Jan 3, 2020
I feel very safe at all times when I am not at my house and when I am going to my house. They always call if anything goes off. The technology and quality are easy.
8
Score
Ricky San Jose, CA
Jan 3, 2020
They’ve been very open with everything as far as the service and payments and everything. I received everything that I wanted. They had the latest tech and it is easy to use.
10
Score
April San Jose, CA
Dec 29, 2019
Customer service is always available. It is easy to use and user friendly.
8
Score
Paul Riverside, CA
Nov 11, 2019
Guardian Protection was less expensive than the other one we had and it is just as good or better than it. We’ve had very few issues. The cameras that they provided us pick up a lot of superfluous cars driving by and uses a lot of space for what is supposed to be for people approaching my house.
10
Score
Delia Jurupa Valley, CA
Nov 11, 2019
Guardian Protections has good customer service.
10
Score
Melissa Conroe, TX
Nov 11, 2019
Lots of features within the package and it was in the price range I was looking to pay. I like it. I like that I can go on the app and turn on and off the security. Every time I need, they answer immediately.
0
Score
Jim George
Nov 10, 2019
Changed cable service and Guardian was no longer getting feedback at their center. They let me know and told me that they couldn't fix it. The cable co. says it is Guardian's responsibility. I would like to cancel but would owe @$1300.00 to do so. I don't understand why if guardian connected the system when I had Frontier why they can't connect it to Spectrum. They suggested an upgrade for $375 plus the monthly monitoring fee would almost double. I am extremely disappointed that I now will spend the next 4 years paying for service I am not receiving.
3
Score
VICTOR S MERCED Dallas, TX
Nov 7, 2019
Guardian like for us the clients to add stuff to our service like; cameras, thermostat, door bell, etc... Then when those equipment stop working we have to pay redicolus amount of money for labor and parts. My ring bell stop working after a year of use and Guardian charge $250 for the bell which was online for $115 and charge me another $125 for labor. The Tech was in my place only 15 minutes. I am completely disappointed. I will cancel my service as soon my contract expire.
10
Score
Patricia Pettiford-Smyth Laguna Beach, CA
Nov 1, 2019
Whenever there has been an issue Guardian immediately informs me, either by phone, or intercom within seconds or a few minutes!
10
Score
Debbie Burbank, CA
Nov 1, 2019
good customer service, nothing to improve upon as of now
10
Score
Estrelita Banks-Bordenave Baldwin Hills, CA
Nov 1, 2019
Efficiency.Very professional and helpful.Never had any problems in any area.
8
Score
Holly Parsons Avondale, AZ
Nov 1, 2019
It’s ok. We had one issue with the control panel that was a product defect. But had to pay to have it fixed. That was annoying.
10
Score
Linda Weltsch Waddell, AZ
Nov 1, 2019
Up date equipment for Loyalty so we are current with other offers being sent to us
10
Score
Joan Tempe, AZ
Nov 1, 2019
Excellent service and friendliness and customer support.
10
Score
Cassandra Greenbelt, MD
Oct 25, 2019
Customer support is always professional and I get a lot of information when I do call them. The equipment does everything I need it to.
10
Score
Ernest Leander, TX
Oct 25, 2019
The home builder recommend guardian to me. I’ve been working in the security industry myself for a very long time, and from my personal experience, I know it is really good equipment. Whenever I call customer service for any issue, everybody is quick to help me out and get the situation resolved. I like being able to call anytime and get it taken care of.
10
Score
William Monongahela, PA
Oct 22, 2019
I’ve had guardian for quite a few years, since 1994. They’ve been very good. I’ve only had one issue, and they took care or it. I like their app so that I can check my security system on my phone.