Guardian Protection Reviews

The sales person will tell you one thing and when you have a problem, the company tells you something else. I. Would not recommend anyone to have guardian . They have a beautiful song and dance.

I have been using guardian for 6 months, didn’t realize until I had a fire at home. I had fire, all alarms installed by construction builder went off but the alarm from guardian didn’t detect the fire, and they didn’t respond to situation. They said “there has to be more smoke” which to me is ultimately they want your house to burn down and then they will respond, then what’s the point of fire alarm ? I didn’t realize I have only 1 smoke detector by them on 2nd floor, no smoke detector in basement and no smoke detector in 1st floor or garage. So if there if fire on either basement or garage wait for it to burn to the smoke to reach to 2 nd floor and then they will respond. They are very smart, saved couple hundred of dollars by not installing enough smoke detectors. Not recommended.

The sign up process was horrible. They sent contracts via e-sign, which were incorrect, and did not include what was agreed upon. I refused to sign, they kept re-sending, with additional incorrect information. they finally agreed to send me a paper copy, but sent it to the wrong address. Still errors, which I crossed out and signed and sent back. They would not accept with corrections, so they sent another. FINALLY, we received an accurate, acceptable contract. Signed and sent back.
THEN, installation was over a month out – since they are “so busy”, BUT – my “rep”magically found a spot he was able to grab for me, which was only about 3 weeks out.
IN THE MEANTIME, while we were correcting contracts and waiting for installation – we had a fire, which destroyed the interior of the house. This being one week before installation – which was to include a smoke detector.
I let me “rep” (Eric) know, – and all they could do is waive the installation fee and offer an additional smoke detector.
THEN…I got the bill, which was sent to the wrong address again, and included the installation fee.
My rep isn’t calling me back – we will see how this goes.
And in the interim, I’m still waiting for window stickers, which I have requested at least six times. Turns out they were being sent to the wrong address.

Very poor customer service. I ordered cameras over a year ago and despite six service calls they still do not work. Now Guardian wants me to pay over $3000 to break the contract. They never keep track of previous promises. Don’t use video services with Guardian. Get any promise in writing.

Very please with new system, friendly Rep, and prices lower than ADT

So far I really like my system but only had for less then a month.

Sales rep is great, recommend him any day to family friend and business clients.

We are a repeat customer with Guardian several times and have always been satisfied.

Customer service has been great, service rep was knowledgeable and got our system up and running without any issues.

Last yr we had a salesman come and I told him no, kept talking to my husband, I told my husband no, we have ADT, and salesman was persistent. Explained to the man that we are both 65 and on a fixed income, said that it would be cheaper than ADT, yada, yada,etc. I had to leave for an hour, at that point the man was still trying to talk to my husband outside about installing the guardian system, saying how all our neighbors were signing up. When I came back aft an hour, walked inside and the man was still there talking to my husband. I told him again we didn’t want it, kept saying it would 58 for the first 6 months then drop to 34, aft that. I thought that was a good deal, then I noticed it had 60months on contract, he said no, that aft a year, if I didn’t want it , I could cancel, most likely have to pay 100. at the most if that much. After we signed it, and about 3 days later I called the man to try to cancel because I found out none of my neighbors got it, except for 1 and he lived in another part of our subdivision. The salesman was not in, left a msg for him to return the call and why I was calling, he didn’t call back. Called back 2 times and he never called. Waited till next day and called again, lady answered the phone, told her why I was calling, and
she said she would have him call me, I asked if there was any other number to contact, said no, I would have to cancel with him since he was the salesman. Again, didn’t call, called again next day, and was told by salesman that nothing I could do, contract was signed for 5 yrs at 60 a month, told him that’s not what he said or represented to me (he was at my house for almost 3 hours). It was more or less-tough tit**** lady, you signed the contract, I could have told you I was going to send Brad Pitt and have it installed it and then didn’t and there is nothing you can do about it. Thought to myself , ok, have to deal with this at least aft 6months the rates will go down -GUESS AGAIN. We are on a fixed income and cannot afford this, and they keep saying ‘sorry-you signed the contract’, beginning to feel the need for more gov intervention – isn’t this something like taking advantage of the elderly – you say one thing, and then gotcha. Right now looking into lawyers who help people over 65. This company is not right, how they live with themselves is beyond me – KARMA is a b***, and I hope it bites them hard in their a***. Excuse my language but this company really gets me upset each month when I have to shell out 60. Then my alarm has gone off three times this yr and they only called me once, no verification of pw or anything, the other two times/no call.

After four years with Guardian Security, I am HIGHLY disappointed in my service. Over the years I’ve had alarms; there are times that they did NOT call to verify (the policy is to call even if a disarm has occurred).
When we replaced a door we needed a new sensor. That would have cost over $175 including the technician; they told me that there was nothing they could do on pricing, upgrading, etc.
We were outside our contract period, so we called to cancel after finding another company (Protect America – so far very happy with them), and all of a sudden they could do all sorts of things. Too little, too late, guys.. Worse still they FLAT OUT LIED. They told my husband that they were looking at our contract and it said five years; I spent over an hour, but finally found our original carbon copy of the entire contract. Their sales rep listed his name, crossed out the 60 month area, and wrote “1 year agreement” in a different section. If their rep screwed up (and he had called his manager while in our house), then that screw up is on them. He represented their company, and they have to honor that.. After over 45 minutes on the phone, they said they would let us out but that they COULD have forced us to keep it. Personally, I was willing to have them try and sue us just to show them the contract in court. I will NEVER recommend them to anyone. All they had to do was be honest and if they didn’t like what their rep had done, deal with that later with him – that isn’t our problem. I’m still absolutely furious with the way we were treated and lied to.*** Please be aware that whatever their rep tells you, they expect their standard 5 year agreement to apply.*** They have not only unethical but contractually illegal practices, and I would pay a hobo in beer to stand on my lawn and yell at intruders before I would ever sign with them again.

Guardian Protection Service fail to correct faulty equipment during the last year of my contract . so I paid the last year without being monitored, then after my contract expired they had the nerve to automatically
renew me even after my requesting cancellation. They delayed sending me their official cancellation letter long enough to try an charge me for another month. Beware of their hidden clauses to automatic renew your contract

I have been promised installation 3 times and still have never been called to let me know they were not coming. I have called and been promised that my system will be installed the next day but no show, no call. I can’t keep missing work. THEY DONT CARE ABOUT THE CUSTOMER

I’ve had Guardian Protection for the past 8 years and have been totally satisfied.

Worst company i have ever deal with. Rude customer service, please read your contract carefully, they are expensive and will lock you down for 5 years. They are very insensitive.

Terrible company.

The sales lady didn’t ever mention contract was for 5 years. Upon request to cancel they are requiring full payment amount so this website is wrong when it says 20% fee.

She also stated ~1$ per day and that turned into almost 60$.

I have had a guardian system now for a few years and couldn’t be more pleased. The company presents a fair rate that covers and offers everything, I did not get nickel and dimed to find out later on that I wasn’t covered. My alarm has gone off a few times and I have always received a quick response. Not to mention that with it being a privately owned company I felt that company actually worked with me and showed exemplarary customer service.

Started with another company that never called when our alarm went off. That does not happen with Guardian, they are very very quick to call if your alarm goes off, which makes us feel very comfortable knowing someone is watching over your home. When you do call, their people are very friendly and ready to help no matter what your problem might be. We’ve been a long time customer and just a month ago updated all our equipment. Several of our family members also use them and we all think they are the best.

gives the best protection

Guardian is the worst and offers no protection. My house has been robbed twice while Guardian was suppose to protect my home. The first time they got a trouble signal they chose to disregard it on their own accord. Guess what my home was ransacked ! The second time, they didn’t ca the police before my emergency contacts. When I found out about it I called the police myself and Guardian still did not dispatch. I just signed up with Nkther company who offers additional protection and a lower monthly payment amount!

This company is the worst. I had a company today come in and put a new system in and they took out the guardian system out . And never got a call from them. So I called them just to ask what would happen if the system was removed and they said you would get a call then I asked if they had gotten an alert and he said yes about an hour ago. And I told him I never got a call from anyone from his company. And told him his system was in the garbage where it belongs like there monitoring. To anyone who has this service needs to really look at it get it gone

They do not help you when the system does not work. Nor do they return your phone calls. I tried to speak to a supervisor, but was refused. Want to charge me 750 dollars to cancel this service that is not working.

I had Guardian installed a few months ago and everything works great. The biggest plus is the customer service which is fantastic. The technician was very good and informative. My wife and I have 2 children and have had other security systems in the past but nothing has compared to how happy we are with Guardian. I would highly recommend this company to anyone who is interested in protecting their home and family.

Horrible very quiet system!
Very poor customer service.

Cancellation fees are for the full amount of the contract, they want you to pay 3000$ dollars to cancel after the first month!

I wish I could het my hands on someone from their company but they contract everything out!

They wouldnt even come back and tie the existing siren to the system. I got a keypad from them and thats it.

Not good

We tried to cancel our service and they are charging us the full price of the contract- your report is WRONG- they don’t give sensible termination fees. Not to mention, we had NO IDEA we signed up for a five year contract. The sales person didn’t mention ANYTHING about a five year contract- this company is a SCAM- DON’T SIGN UP

I have been with Guardian for more than 8 years and have been completely satisfied with their system, service and responsiveness during alarms. I have had 2 alarm emergencies during our time with Guardian and both times I know the Guardian system saved us from very real danger. The camera system helped the police catch a burger in our area. Worth every penny and more!

What a fantastic company! The customer service is great an efficient, and the price from the package I received is one of the best I have ever seen… Plus it has never gone up!

Without a doubt, the worst service experience I have ever had in over 30 years of maintaining home security. In mid- contract, the control panel installed by their local contractor is no longer communicating with local cellular network. After attempting to require me to buy a new panel or give me one on a new service contract they promised to install a replacement at no cost. That was over a month ago and they are now, not returning my phone calls. Absolutely the worst experience ever.

I believe this company is the best company for my family

Thanx it’s been helpful

Works great, and its easy

These dealers of this system suck. They take advantage of elder people. Scare the heck out of little children, my little girl while my elder mother was being rushed to the hospital, unwilling to give me the code to disarm the system after it had been set off. With the firemen here, my baby girl screaming, my father had to rush back from the emergency room to contact these, uh, security dealers. And this was just on one occasion. My mother, having alshiemers, totally became distraught from the noise and same situation occurred, except this tw , the police showed up, luckily, and got my mother calmed down. My father decided it was time for the system to go. On top of the worst security help, charged my father almost $800.00 for an early cancelation fee. My advice, stay away from these systems.
I know, I know, read the contract, but we are talking about elders in their eighties almost ninety and didn’t know any better for the sales dealer for “making a sale” or taking advantage of people that think their words are true.
Rating:
0000000000000000000000000000000

bought used home with security system already installed. The system had not been used in years. I was repairing the system and needed the master codes. after multiple phone calls and weeks later because they never returned my calls, taking to supervisors they decided not to give me the master codes and said i would have to pay a minimum of $100 for tech to come out and fix the system. Sorry to say I will not be looking for them to monitor anything.

i am extreemly pleased with the service i have recived from guardian! very professional!

Thought I was signing up with ADT, but didn’t realize until 2 days later that I signed with this company. Could NOT get out of the 3 YEAR contact because I could not talk to a REAL person until a week later.

I’m a disabled senior citizen who need the security….BUT not @ this cost.
A technician was suppose to come out and change the system to function on my cellphone, but when he came out he didn’t have all the needed equipment and had to go back to the office. He called from the office to tell me that it would be an additional $300.00. Then, NEVER returned to install it.

We have a hardwired system and it’s great. Very competitive prices and will do anything to keep customers happy.

We have Guardian monitoring and we absolutely love them. Quick response time and great technology.

I have had the system for 2 years now and everything has been great! Love the company and what they do for me!

We have had our system for 3 years now and love it. I would recommend them to anyone. I love the system and great service and options.

this company confused my mother also and now , we in North Carolina, are having a terrible time cancelling the “contract” it is higher cost than her previous company and there was nothing wrong with them, she would love to get out of it, but no one is helping her…Good luck if you choose to do business with these dirty door to door people

Awesome company! The Rep was very helpful, yet gave us time to make the right choices for our needs!! The Tech was on time and answered all of our questions. Great App!! I would recommend them time and time again!!!

i have had the sevice now for the pass 10 years now ever other year i have to call for something to be sevice on my alarm system and sevice call is $170.00 just to came out and parts are extra pluse by the hours to.i am now in the needed of a battery it will caost me about $200.00 just to replace a battery.so i am trying to see if can replace the whloe system , oh some one say that they was told that it was $29.95 a month i start out paying $35.95 a month.

We’ve had Guardian for over a year and a half in a rental house. When we purchased their service, we were told that we could discontinue after 2 years. That sounded good as we had a 2 year lease.

We bought a house and called Guardian and were pretty much told that we were stuck and that we had signed a 3-year contract. The first lady that we spoke to seemed kind of proud that they had us. Unlike the printed area of the this web page, we were told that the only ways that we could exit our contract was: a) find someone to take it over, b) hope that the new occupant for the rental house wanted it, c) buy out the remainder of the 3 years, or d) agree to a 2-year extension by having them put a limited amount of equipment in our new house. Additional sensors to meet our needs were going to be something like $79 each extra. We are paying $39.95 for a system that we are not using; not $29.95 as this web page suggests. We were not told that there is a 20% buyout of the contract. Guardian has either lied to us, or this web page is wrong. The information on this web page is not accurate and needs to be updated.

When I asked to speak with the salesman that originally signed us up, they informed us that he no longer worked for them.

As far as the alarm service goes, it is good service. It always worked for us, but then we never really ‘needed’ it. We were able to log on through our smart phones, pc or the key pad.

I love my Guardian system. I have used Guardian for my personal security for over 10 years. They have just updated my system to the newest technology and I love it. (Way more affrodable then the other guys) The technician who performed my update was knowledgeable and very curtious he even vacumed up after he was done. Great company with great customer service.

I have had my system for 8 years and have never had issue. I added to my system a few years ago, and the service team was on time, courteous, and met my needs.

We had Guardian installed in our home a little over a year ago. My husband and I like knowing our family and our home are protected whether we’re home or not. Guardian is really easy to use– even our daughter has no problem arming and disarming it. We have the interactive features which make it convenient when I forget to arm the system on my way out or if we need to let the neighbor in while we’re away. It also sends us a text when our daughter gets home from school and disarms. Customer Service and Central Station have always been helpful and pleasant. The installer was pleasant, neat and made sure we understood everything before he left. Overall, we’re very pleased with Guardian.

I got my Guardian security system because I travel. The sytem was installed quickly and the installer, Kenny, was great. The people in customer service were helpful when I changed my contact information and password. I recommend Guardian – my girlfriend is even getting a security system in her new house.

My experience with Guardian has been excellent! The installer was professional, clean and extremely curtious. I was amazed with the level of technology that came with the system and how user friendly it is to operate. I would definately recommend Guardian.

I’ve been a customer for close to 5 years now and I must say I’ve never had any problems. I recently upgraded to Guardian’s new interactive equipment and so far I’m very satisfied with the switch. Now I’m able to arm/disarm my system, unlock/lock doors, change the thermostat and turn lights on/off all from my iPhone. The fact that I can do this at any moment is just great, it will come in handy when we’re on vacation. I’m glad a chose a company that keeps up to date with technology. I’m excited to see what lies ahead in the future.

Great customer service and installation was fast and trouble free.