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#2
Guardian-Protection-Services-Logo

Guardian Protection

$99 installation fee, 36-60 month contracts

Our Score
8.5
User Score
4.3

Or By Phone:  1-(866) 239-1577

Our Score
8.5
User Score
4.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
45.99+

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
409

This Review is maintained by Chase Sagum

Review Last Updated: April 15, 2019

  • Protection Packages: Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:
    • Standard – Includes standard devices, smart home control, and life safety.
    • Essential – Includes all standard features plus home automation and HD video doorbells.
    • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.
  • Monitoring: In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the system is tampered with or destroyed.
  • Guardian System: Every home security system sold by Guardian Protection Services is custom-designed and professionally installed. Guardian Protection offers a wide variety of equipment so you can tailor your system to include a sensor and control for your garage door or video surveillance in your backyard.
  • Higher Costs: Guardian Protection boasts high-end, cutting-edge technology and equipment however, customers may find themselves paying a bit more for Guardian Protection’s equipment and protection plan than they would with other industry leaders. Repair fees outside of Guardian Protection Service’s extensive warranty can also be quite costly.
  • Transparency: There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.
  • Our Recommendation: Despite offering high-end technology and security packages, customers looking for an affordable and reliable home security may want to look into other providers like Protect America and Frontpoint.

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409 Guardian Protection Reviews

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  1. User Score
    0
    September 20th, 2018
    4 people found this review helpful!
    They were fine until I went to cancel service and found out I was “auto-renewed” for another 5 year contract. Apparently it’s in the fine print. Watch out for them. I would recommend someone else who does not “auto-renew”. Then they sold my service to someone else and now I am suck with an alarm system for the next 2 years that cannot use. Thanks a lot Guardian for wasting my money.
    Read More
  2. User Score
    0
    September 18th, 2018
    1 people found this review helpful!
    cancelled service in May 2018 over the phone – they did not honor this disconnect even though I no longer had a land line. They could not monitor my system. I had a direct checking deduction. They continued to deduct June and July and then kept on billing me until September. My contract was for 3 years that was started in September 2013. I canceled the policy in 2018. They did not tell me at the time I called to disconnect that they would not honor it. They failed to tell me it had to be in writing. Now they are threatening me with a collection agency because I refuse to pay for a service that they could not provide with no phone connection. Also they did not provide any security for your windows. Someone could actually get into your house without you knowing it. They could shoot you before the motion detector would even go off. so you are not really protected. They are only there for the money. Also they raised by rates without notifying me and was directly taking more out of my checking account. I would not recommend them to guard a dog house. They are dishonest company.
    Read More
  3. User Score
    2
    September 9th, 2018
    2 people found this review helpful!
    Claims they have Nationwide service but not in a major city like Denver. 36 month policy is unheard of and make you pay a cancellation fee. Customer service is very rude and I would never recommend them to anyone.
    Read More
  4. User Score
    0
    September 6th, 2018
    1 people found this review helpful!
    Guardian is horrible. They send these salesmen to your door to try and sell you there service. Everything is electronically signed and they don’t mention at all a 5 year contract. It’s hard to read and I believe this should be illegal. $1850 cancellation fee if you break it. Unbelievable.
    Never again!!! Don’t do it. You will regret it.
    Read More
  5. User Score
    8
    September 5th, 2018 Homestead, PA
    1 people found this review helpful!
    I haven’t had too much of a reason to use customer service yet, but they’ve been nothing but helpful. The sensors are pretty low profile, and it’s easy to use. But, make sure you know how much you’re paying a month for your services, I was told one thing and got something else.
    Read More
  6. User Score
    10
    September 5th, 2018 Inkster, MI
    2 people found this review helpful!
    Most of the time you call them about anything they respond to it. The equipment is good. Sometimes I question myself about their rates though.
    Read More
  7. User Score
    10
    September 5th, 2018 Austin, TX
    0 people found this review helpful!
    It always does what we want it to do, and they’ve been helpful.
    Read More
  8. User Score
    10
    September 5th, 2018 San Antonio, TX
    2 people found this review helpful!
    They’re very responsive for my alarm system. They’re always great when I call in and talk to them about any concerns I have. It’s simple to use, I have no problems at all with it.
    Read More
  9. User Score
    10
    September 5th, 2018 Oakton, VA
    0 people found this review helpful!
    Any time we’ve ever had any kind of issue they were responsive. Overall, the equipment has been good. But, we’ve had a couple of issues with the contacts falling off and that kind of thing.
    Read More
  10. User Score
    10
    September 5th, 2018 Alexandria, VA
    0 people found this review helpful!
    They promptly answer the phone and answer my questions without making me feel like an idiot. It’s pretty easy to use and reliable. I’m very happy with the technician who did the install, he spent several hours here and was very thorough. They seem very competent.
    Read More
  11. User Score
    0
    September 1st, 2018 Waldorf, MD
    4 people found this review helpful!
    Was pressured to get guardian upon building my new home and signed up for 3 years with a month to month renewal there after.
    After the initial 3 years my price went from $39 a month to $53 a month with no new contract or real notice. I called to cancel my services since am moving and was told I am now on a 60 month contract and must pay over $1k to disconnect. This is even if I don’t live in the home or own it; they’re forcing me to pay for the service for another year for whoever buys my house, install a system in a rental property I move to, or pay them $1300! This is ridiculous especially when I never use the system!!!
    Read More
  12. User Score
    0
    August 27th, 2018 Salt Lake City, UT
    6 people found this review helpful!
    Called in June of 2017 to cancel, they said contract was still valid until Nov of 2017 so I waited. Then they sold my contract to brink with a new 5 year contract. Guardian does not have my old contract they said it was sent to brink, and brink says guardian should have it. So now I’m just looking through the internet to see if there is a class action lawsuits I can jump in to get some of my money back.
    Read More
  13. User Score
    0
    August 23rd, 2018
    1 people found this review helpful!
    HORRIBLE!!!! They are a scam! Buyer beware! Don’t use guardian!!! They will sell you a system that becomes outdated within your 5 year contract. They will then say you need to update your system and sneak in a new 5 year contract! Then they will say that your contract doesn’t actually begin until they installed it, which could be months later. Beware of them using an electronic signature and acting like you agreed to it. When I told the rep (Steve) that it wasn’t my signature, he actually told me to contact the local authorities and file a complaint! Like seriously! Then I still had to pay a buyout for an outdated system that they told me I could keep! Sick to my stomach over this and in the end, I just wanted to get out of dealing with them. Poor customer service and even worse business practices. The games they play to make a buck. I would never go through this company again.
    Read More
  14. User Score
    8
    August 20th, 2018 Medina, OH
    0 people found this review helpful!
    Very good customer service. Product has shown very little or no issues of any kind.
    Read More
  15. User Score
    6
    August 15th, 2018 Franklin, IN
    1 people found this review helpful!
    Most of my experiences have been positive. I have received help as needed. I’m not happy that the yearly cost has escalated. I plan to check further when other companies’ offers come.
    Read More
  16. User Score
    8
    August 15th, 2018 Spring Hill, FL
    1 people found this review helpful!
    they have done a great job on monitoring and though I have had to change some of the window units,, they did replace them quickly for a fee
    Read More
  17. User Score
    10
    August 14th, 2018 Brunswick, MD
    1 people found this review helpful!
    I use it regularly as far as I can tell it all works, I do get a daily email from Guardian notifying me of the status of system and one time I was actually doing a test case on it and didn’t turn it off right away and they called to make sure I was okay so it gave me a clue that the system was working just fine, so I think the equipment is good. No issue with it at all. I’m really not sure its worth as much as I pay for to me you know I don’t think its over priced or anything like that, the only reason I put it in is because I wanted to have it when I first moved in and so I’m not sure I’m going to continue it because I really don’t know for sure if I value it that much.
    Read More
  18. User Score
    10
    August 14th, 2018 West Orange, NJ
    1 people found this review helpful!
    When I have questions or issues I just call the support phone number and usually they help me. Nobody is rude, some companies tend to be rude sometimes but I never get this from Guardian Protection. They have a Spanish line which I love. I also speak English but its easier for me explain something in Spanish, so they have you know customer support in Spanish which is amazing and I love it, I love it. So far I never had any issues. As far as the equipment, I never have to replace anything actually. Only one time I had an issue with my mobile app but they came and fixed it, they were very inexpensive and the person who visit was very nice and it was fast.
    Read More
  19. User Score
    10
    August 14th, 2018 Philadelphia, PA
    2 people found this review helpful!
    I’ve call a couple of times into the customer service and every time I called, they answered my call right away and if anything happens with the alarm, they call me right away and they text me, I see that they are doing a great job.
    Read More
  20. User Score
    8
    August 14th, 2018 Pflugerville, TX
    1 people found this review helpful!
    When I called in for customer service everything was good and they respond very fast.
    Read More

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Our Score
8.5
User Score
4.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
45.99+

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
409
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,317