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#3
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Guardian Protection

$99 Installation Fee, 36-60 Month Contracts

Our Score
8.3
User Score
4.6

Or By Phone:  1-(866) 239-1577

Our Score
8.3
User Score
4.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$45.99+

Install & Equipment Fee

$99

Contract Length

30-60 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

437

This Review is maintained by Chase Sagum

Review Last Updated: April 30, 2019

The Good

  • Protection Packages
  • 24/7 Monitoring
  • Guardian System

Protection Packages

Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:

     Standard – Includes standard devices, smart home control, and life safety.

     Essential – Includes all standard features plus home automation and HD video doorbells.

     Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.

24/7 Monitoring

In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the security systems are tampered with or destroyed.

Guardian System

Every home security system sold by Guardian Protection Services is custom-designed and professionally installed. Guardian Protection offers a wide variety of equipment so you can tailor your system to include a various monitoring systems. Some of the products and technology that Guardian Protection offers includes motion sensor systems, mobile app, glass break detector, security cameras including an indoor camera and outdoor camera, garage door switch, door locks, door and window sensors, and a central monitoring station.

The Bad

  • High Costs
  • Poor Transparency

High Costs

Guardian Protection boasts high-end, cutting-edge technology and equipment however, customers may find themselves paying a bit more for Guardian Protection’s equipment and protection plan than they would with other home security industry leaders. Repair fees outside of Guardian Protection Service’s extensive warranty can also be quite costly.

Poor Transparency

There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.

The Bottom Line

In the end, Guardian Protection does strive to provide quality home security systems that give each customer a peace of mind. Additionally, the home security business also offers 24/7 monitoring services as well as high-end technology including door locks, garage door switch, indoor camera, outdoor camera, alarm systems, motion sensor systems, a mobile app, glass break detector, door and window sensors, a central station, smoke detectors, a doorbell camera, and more.

We encourage those who are interested in Guardian security systems to read several Guardian Protection reviews and take the time to conduct personal research before signing any contracts.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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437 Guardian Protection Reviews

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  1. User Score
    8
    October 30th, 2018 Ocean View, DE
    0 people found this review helpful!
    Service is not that user friendly, but it is reliable. Not too great being locked into a 5 year contract.
    Read More
  2. User Score
    2
    October 22nd, 2018 Fort Washington, MD
    2 people found this review helpful!
    The worst company ever. They seem amazing until they reel you in and your stuck. The basic system itself is simple to use and the app is great however the cameras are another story!
    I paid over $500 (with a discount), so not great, for two indoor cameras and an outdoor camera. I can’t even tell you in less than two months time how many times different cameras would go out/stop working for days! I’d call, they’d send a tech which would be late every single time, literally. They get a four hour window for example 12-4pm and I’d be lucky if they showed up by five. And only ONCE did they actually call me to inform me they’d be late. We are talking one out of at least six time.
    I had to take off work and stay home several times to wait for them, they’d show up late, the camera would be fixed for a few days at most then it or another would stop working again. I’m a working mom of three, I need to see my kids are safe while I’m at work and I paid a lot of money to do so!
    Finally I got them to replace one camera that was the biggest issue but after two months of non stop issues I asked them to please just take the cameras a reimbursement me for them. They wouldn’t. All they would offer is to send another tech out to “fix it”. Well we tired that, numerous times! Obviously they’re not able to actually FIX IT.
    Terrible company that can’t stand behind their products. They make you sign a contract, charge you a crazy amount do their equipment that DOESN’T WORK and then you’re stuck with it.
    I haven’t needed them for security purposes so I can’t tell you how their response time is or how well their alarm system works but I can tell you their cameras and camera system are horrible, customer service is a joke, act nice but that’s about it and techs are very late 99% of the time.
    Read More
  3. User Score
    0
    October 17th, 2018 Kansas City, MO
    3 people found this review helpful!
    Buyer Beware! The cancellation policy and fees are very misleading. The sales person was obviously very well trained in the art of deception and unfortunately I fell for it hook, line and sinker. Don’t waste your time and a great deal of money with Guardian. In the end, you will be screwed!
    Read More
  4. User Score
    1
    October 12th, 2018 Howe, TX
    1 people found this review helpful!
    Guardian originally installed their equipment in my Dallas home with no installation or equipment fee; my monthly bill is just over $62.

    Recently, I moved north of Dallas to a new home. The Guardian service agent came over today to evaluate the home for installation; my new home is in an area that Guardian services. We agreed on the the same equipment (two less motion sensors) as the Dallas house.

    Late this afternoon the Guardian Sales rep called to make me an offer – new 5 year contract at $59/month, BUT they want $700 for their equipment! I told the rep to call me back with an offer that did not have any installation or equipment charges, just like my initial installation. If I don’t get a call back, my next call will be to a lawyer.

    Guardian equipment and techs are first class. Their business practices are characterized by deceit and bullying. If it costs me the $1,800 cancellation fee to get out of their clutches, I will do it. The ball is in their court.

    Read More
  5. User Score
    1
    October 9th, 2018
    0 people found this review helpful!
    The Billing practices are questionable Double Billing and charging for services they do not provide unless asked for. I will pay my bill and immediately look for someone to take over the monitoring.
    Read More
  6. User Score
    0
    October 5th, 2018
    1 people found this review helpful!
    Several weeks ago we had a fire in our kitchen. A pan with grease was left on the stove and caught fire. The Guardian alarm went off and the house quickly filled with black smoke. My husband, Richard was able to get the fire out and we opened all the windows and doors and turned on all ceiling fans. Several times we had to go outback due to the heavy smoke. All the time we are fanning the smoke out and waiting for the fire department to show up. After about 15/20 minuets Richard was able to turn off the alarm by taking out the battery. It took hours for the smoke to clear.
    I called Guardian to see why the service did not work. They agreeded to send a serviceman to see why the alarm did not communicate with the call center. The charge for service was to be $125.00. I was going to cancel due to poor/no service and than they agreed to give us a service call at no charge for being a loyal customer for over 10 years. The serviceman came and reported the problem to be “found that the smoke cap was still installed on the smoke detector “. Today I called to let Guardian to let them know I was not happy to learn I have been paying for a service since 2007 and did not receive service. The representative offered me, if I would consider my service (due to expire May 2019) he would keep the rate the same $26.70 and give us 1 month free service with a 2 year agreement (more free months if I accepted a longer contact. Not happy with this situation.
    P.S. I would also like to add when I signed the new agreement in June 2016 (with a price increase) was due to Guardian calling me and telling me my alarm had to be updated as it was having trouble connecting to Guardian, blaming my telephone provider. Looks like the problem was the cap left on.
    Read More
  7. User Score
    0
    October 1st, 2018 Rochester, NY
    5 people found this review helpful!
    I have had Guardian Protection services for a little over a year. Within the first 3 months of having the system in my house there was an issue with my panel that made it beep continuously every 30 minutes. I ended up having to call and have the rep step by step tell me how to power off my system. The system was OFF for MONTHS. Yet I was still charged the full monthly rate for my system. In order for someone to come “diagnose” the problem, – I was going to be charged a fee. A little ridiculous considering I hadn’t even had it 6 months! The rep recommended that we try replacing a battery that was within the unit. They charged a fee for someone to come replace it for us – or we could attempt to pull it apart and replace it ourselves (which is what we opted for). Regardless, they charged me $35 for the battery and sent it in the mail. (mind you I’ve only had this unit for 3 months and paid well over $700 initially – a battery shouldn’t be dead already if I’m truly being given a “new system” – Their warranty didn’t cover this apparently)

    Fast forward a few months… My system is working fine but I received a call from a competitor that said due to the fact that I’m in law enforcement they offer a pretty significant discount. They quoted me what they would charge me for the exact same services and it was a third of what I’m currently paying Guardian! I called Guardian to see if we could lower the cost at all and was surprised by the fact that I am apparently locked into a 60 month contract that I had no clue about because their sales rep never discussed this with me and their contracts are less than transparent! In order for me to cancel services with them I would have to pay over $800 as a termination fee. They also said they can’t lower the price while you’re in your first term (mine being 60 months) – so you’re stuck paying significantly more than you would if you were with their competitors instead!

    Please do your research – I wish I did! There are FAR more negative reviews regarding this company than there is positive. Now I’m stuck with a company that provided me with poor equipment quality – horrible customer service – and a bill three times what it should be!

    Read More
  8. User Score
    8
    September 25th, 2018 Selbyville, DE
    4 people found this review helpful!
    System performs as reperesented. Call center is very professional and customer friendly.
    Read More
  9. User Score
    0
    September 20th, 2018
    4 people found this review helpful!
    They were fine until I went to cancel service and found out I was “auto-renewed” for another 5 year contract. Apparently it’s in the fine print. Watch out for them. I would recommend someone else who does not “auto-renew”. Then they sold my service to someone else and now I am suck with an alarm system for the next 2 years that cannot use. Thanks a lot Guardian for wasting my money.
    Read More
  10. User Score
    0
    September 18th, 2018
    1 people found this review helpful!
    cancelled service in May 2018 over the phone – they did not honor this disconnect even though I no longer had a land line. They could not monitor my system. I had a direct checking deduction. They continued to deduct June and July and then kept on billing me until September. My contract was for 3 years that was started in September 2013. I canceled the policy in 2018. They did not tell me at the time I called to disconnect that they would not honor it. They failed to tell me it had to be in writing. Now they are threatening me with a collection agency because I refuse to pay for a service that they could not provide with no phone connection. Also they did not provide any security for your windows. Someone could actually get into your house without you knowing it. They could shoot you before the motion detector would even go off. so you are not really protected. They are only there for the money. Also they raised by rates without notifying me and was directly taking more out of my checking account. I would not recommend them to guard a dog house. They are dishonest company.
    Read More
  11. User Score
    2
    September 9th, 2018
    2 people found this review helpful!
    Claims they have Nationwide service but not in a major city like Denver. 36 month policy is unheard of and make you pay a cancellation fee. Customer service is very rude and I would never recommend them to anyone.
    Read More
  12. User Score
    0
    September 6th, 2018
    1 people found this review helpful!
    Guardian is horrible. They send these salesmen to your door to try and sell you there service. Everything is electronically signed and they don’t mention at all a 5 year contract. It’s hard to read and I believe this should be illegal. $1850 cancellation fee if you break it. Unbelievable.
    Never again!!! Don’t do it. You will regret it.
    Read More
  13. User Score
    8
    September 5th, 2018 Homestead, PA
    1 people found this review helpful!
    I haven’t had too much of a reason to use customer service yet, but they’ve been nothing but helpful. The sensors are pretty low profile, and it’s easy to use. But, make sure you know how much you’re paying a month for your services, I was told one thing and got something else.
    Read More
  14. User Score
    10
    September 5th, 2018 Inkster, MI
    2 people found this review helpful!
    Most of the time you call them about anything they respond to it. The equipment is good. Sometimes I question myself about their rates though.
    Read More
  15. User Score
    10
    September 5th, 2018 Austin, TX
    0 people found this review helpful!
    It always does what we want it to do, and they’ve been helpful.
    Read More
  16. User Score
    10
    September 5th, 2018 San Antonio, TX
    2 people found this review helpful!
    They’re very responsive for my alarm system. They’re always great when I call in and talk to them about any concerns I have. It’s simple to use, I have no problems at all with it.
    Read More
  17. User Score
    10
    September 5th, 2018 Oakton, VA
    0 people found this review helpful!
    Any time we’ve ever had any kind of issue they were responsive. Overall, the equipment has been good. But, we’ve had a couple of issues with the contacts falling off and that kind of thing.
    Read More
  18. User Score
    10
    September 5th, 2018 Alexandria, VA
    0 people found this review helpful!
    They promptly answer the phone and answer my questions without making me feel like an idiot. It’s pretty easy to use and reliable. I’m very happy with the technician who did the install, he spent several hours here and was very thorough. They seem very competent.
    Read More
  19. User Score
    0
    September 1st, 2018 Waldorf, MD
    4 people found this review helpful!
    Was pressured to get guardian upon building my new home and signed up for 3 years with a month to month renewal there after.
    After the initial 3 years my price went from $39 a month to $53 a month with no new contract or real notice. I called to cancel my services since am moving and was told I am now on a 60 month contract and must pay over $1k to disconnect. This is even if I don’t live in the home or own it; they’re forcing me to pay for the service for another year for whoever buys my house, install a system in a rental property I move to, or pay them $1300! This is ridiculous especially when I never use the system!!!
    Read More
  20. User Score
    0
    August 27th, 2018 Salt Lake City, UT
    6 people found this review helpful!
    Called in June of 2017 to cancel, they said contract was still valid until Nov of 2017 so I waited. Then they sold my contract to brink with a new 5 year contract. Guardian does not have my old contract they said it was sent to brink, and brink says guardian should have it. So now I’m just looking through the internet to see if there is a class action lawsuits I can jump in to get some of my money back.
    Read More

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Our Score
8.3
User Score
4.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$45.99+

Install & Equipment Fee

$99

Contract Length

30-60 Months

Cancellation Policy

Fees May Vary

System Relocation Fee

Fees May Apply

Number of Reviews

437
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,353