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#2
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Guardian Protection Reviews

Reviews of Guardian Protection from real customers
(374 verified)

Our Score
8.5
User Score
3.9

Or By Phone:  1-(866) 239-1577

Our Score
8.5
User Score
3.9
Rank this Company

Ratings Breakdown

Price

Monthly payment
45.99+

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
374

Overall Score

Based on ranking criteria
8.5 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Protection Packages: Guardian Protection provides home security systems that easily compete with some of the top security companies in the industry. Packages include:
    • Standard – Includes standard devices, smart home control, and life safety.
    • Essential – Includes all standard features plus home automation and HD video doorbells.
    • Premium – The most complete home security system with home automation. Includes all features of the other packages plus smart home control.
  • Monitoring: In addition to the landline monitoring services found in most home security systems, Guardian Protection also provides backup cellular monitoring services in the event that your electricity goes out. Guardian Protection also employs Smash-and-Crash technology to ensure homes remain protected even when the system is tampered with or destroyed.
  • Guardian System: Every home security system sold by Guardian Protection Services is custom-designed and professionally installed. Guardian Protection offers a wide variety of equipment so you can tailor your system to include a sensor and control for your garage door or video surveillance in your backyard.
  • Higher Costs: Guardian Protection boasts high-end, cutting-edge technology and equipment however, customers may find themselves paying a bit more for Guardian Protection’s equipment and protection plan than they would with other industry leaders. Repair fees outside of Guardian Protection Service’s extensive warranty can also be quite costly.
  • Transparency: There appears to be some confusion with regard to specifics surrounding Guardian Protection’s advertised contract lengths and cancellation policy. This confusion is due in large part to Guardian Protection’s poor online transparency as well as its method of contract delivery.
  • Our Recommendation: Despite offering high-end technology and security packages, customers looking for an affordable and reliable home security may want to look into other providers like Protect America and Frontpoint.

Most Helpful Reviews From Guardian Protection Customers

  1. User Score
    0
    Alex
    July 18th, 2018 Charlotte, NC
    I did not use Guardian at all. This review is about their aggressive behavior to establish meetings with clients. I tried to cancel a meeting with them and I was told the meeting was necessary before my home could be built, which was not true. They said they needed to establish "standards". My builder said he contacted them to say the meeting was not necessary and would be cancelled. On the day of the "cancelled" meeting I was contacted again by Guardian asking for confirmation for the meeting. They were saying that if I still wanted to cancel, a meeting was still necessary to establish standards before a deadline with the builder was reached. I felt like they were trying to force me into using them. It was super aggressive and I was immediately turned off from them.Read More
  2. User Score
    8
    Alexander
    September 5th, 2018 Homestead, PA
    I haven't had too much of a reason to use customer service yet, but they've been nothing but helpful. The sensors are pretty low profile, and it's easy to use. But, make sure you know how much you're paying a month for your services, I was told one thing and got something else.Read More

374 Guardian Protection Reviews

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  1. User Score
    10
    February 7th, 2015 Fullerton, CA
    6 people found this review helpful!
    What a fantastic company! The customer service is great an efficient, and the price from the package I received is one of the best I have ever seen… Plus it has never gone up!
    Read More
  2. User Score
    0
    February 2nd, 2015 Sandy, UT
    6 people found this review helpful!
    Without a doubt, the worst service experience I have ever had in over 30 years of maintaining home security. In mid- contract, the control panel installed by their local contractor is no longer communicating with local cellular network. After attempting to require me to buy a new panel or give me one on a new service contract they promised to install a replacement at no cost. That was over a month ago and they are now, not returning my phone calls. Absolutely the worst experience ever.
    Read More
  3. User Score
    5
    January 26th, 2015 New York, NY
    11 people found this review helpful!
    I believe this company is the best company for my family
    Read More
  4. User Score
    5
    January 22nd, 2015 Amarillo, TX
    3 people found this review helpful!
    Thanx it’s been helpful
    Read More
  5. User Score
    4
    January 21st, 2015 Perris, CA
    3 people found this review helpful!
    Works great, and its easy
    Read More
  6. User Score
    0
    December 27th, 2014 Leesburg, VA
    10 people found this review helpful!
    These dealers of this system suck. They take advantage of elder people. Scare the heck out of little children, my little girl while my elder mother was being rushed to the hospital, unwilling to give me the code to disarm the system after it had been set off. With the firemen here, my baby girl screaming, my father had to rush back from the emergency room to contact these, uh, security dealers. And this was just on one occasion. My mother, having alshiemers, totally became distraught from the noise and same situation occurred, except this tw , the police showed up, luckily, and got my mother calmed down. My father decided it was time for the system to go. On top of the worst security help, charged my father almost $800.00 for an early cancelation fee. My advice, stay away from these systems.
    I know, I know, read the contract, but we are talking about elders in their eighties almost ninety and didn’t know any better for the sales dealer for “making a sale” or taking advantage of people that think their words are true.
    Rating:
    0000000000000000000000000000000
    Read More
  7. User Score
    2
    November 21st, 2014 Belleview, FL
    5 people found this review helpful!
    bought used home with security system already installed. The system had not been used in years. I was repairing the system and needed the master codes. after multiple phone calls and weeks later because they never returned my calls, taking to supervisors they decided not to give me the master codes and said i would have to pay a minimum of $100 for tech to come out and fix the system. Sorry to say I will not be looking for them to monitor anything.
    Read More
  8. User Score
    10
    November 17th, 2014 Pittsburgh, PA
    7 people found this review helpful!
    i am extreemly pleased with the service i have recived from guardian! very professional!
    Read More
  9. User Score
    0
    October 11th, 2014 Baton Rouge, LA
    8 people found this review helpful!
    Thought I was signing up with ADT, but didn’t realize until 2 days later that I signed with this company. Could NOT get out of the 3 YEAR contact because I could not talk to a REAL person until a week later.

    I’m a disabled senior citizen who need the security….BUT not @ this cost.
    A technician was suppose to come out and change the system to function on my cellphone, but when he came out he didn’t have all the needed equipment and had to go back to the office. He called from the office to tell me that it would be an additional $300.00. Then, NEVER returned to install it.

    Read More
  10. User Score
    10
    August 30th, 2014 Fort Mill, SC
    7 people found this review helpful!
    We have a hardwired system and it’s great. Very competitive prices and will do anything to keep customers happy.
    Read More
  11. User Score
    10
    August 25th, 2014 Mansfield, OH
    5 people found this review helpful!
    We have Guardian monitoring and we absolutely love them. Quick response time and great technology.
    Read More
  12. User Score
    10
    July 30th, 2014 Los Angeles, CA
    7 people found this review helpful!
    I have had the system for 2 years now and everything has been great! Love the company and what they do for me!
    Read More
  13. User Score
    10
    July 27th, 2014 Colorado Springs, CO
    4 people found this review helpful!
    We have had our system for 3 years now and love it. I would recommend them to anyone. I love the system and great service and options.
    Read More
  14. User Score
    0
    July 9th, 2014
    8 people found this review helpful!
    this company confused my mother also and now , we in North Carolina, are having a terrible time cancelling the “contract” it is higher cost than her previous company and there was nothing wrong with them, she would love to get out of it, but no one is helping her…Good luck if you choose to do business with these dirty door to door people
    Read More
  15. User Score
    10
    March 21st, 2014 Portage, IN
    5 people found this review helpful!
    Awesome company! The Rep was very helpful, yet gave us time to make the right choices for our needs!! The Tech was on time and answered all of our questions. Great App!! I would recommend them time and time again!!!
    Read More
  16. User Score
    6
    March 5th, 2014 Waukegan, IL
    2 people found this review helpful!
    i have had the sevice now for the pass 10 years now ever other year i have to call for something to be sevice on my alarm system and sevice call is $170.00 just to came out and parts are extra pluse by the hours to.i am now in the needed of a battery it will caost me about $200.00 just to replace a battery.so i am trying to see if can replace the whloe system , oh some one say that they was told that it was $29.95 a month i start out paying $35.95 a month.
    Read More
  17. User Score
    5
    October 5th, 2013 Indianapolis, IN
    1 people found this review helpful!
    We’ve had Guardian for over a year and a half in a rental house. When we purchased their service, we were told that we could discontinue after 2 years. That sounded good as we had a 2 year lease.

    We bought a house and called Guardian and were pretty much told that we were stuck and that we had signed a 3-year contract. The first lady that we spoke to seemed kind of proud that they had us. Unlike the printed area of the this web page, we were told that the only ways that we could exit our contract was: a) find someone to take it over, b) hope that the new occupant for the rental house wanted it, c) buy out the remainder of the 3 years, or d) agree to a 2-year extension by having them put a limited amount of equipment in our new house. Additional sensors to meet our needs were going to be something like $79 each extra. We are paying $39.95 for a system that we are not using; not $29.95 as this web page suggests. We were not told that there is a 20% buyout of the contract. Guardian has either lied to us, or this web page is wrong. The information on this web page is not accurate and needs to be updated.

    When I asked to speak with the salesman that originally signed us up, they informed us that he no longer worked for them.

    As far as the alarm service goes, it is good service. It always worked for us, but then we never really ‘needed’ it. We were able to log on through our smart phones, pc or the key pad.

    Read More
  18. User Score
    10
    August 18th, 2013 Warrendale, PA
    6 people found this review helpful!
    I love my Guardian system. I have used Guardian for my personal security for over 10 years. They have just updated my system to the newest technology and I love it. (Way more affrodable then the other guys) The technician who performed my update was knowledgeable and very curtious he even vacumed up after he was done. Great company with great customer service.
    Read More
  19. User Score
    10
    August 15th, 2013 Warrendale, PA
    6 people found this review helpful!
    I have had my system for 8 years and have never had issue. I added to my system a few years ago, and the service team was on time, courteous, and met my needs.
    Read More
  20. User Score
    10
    August 15th, 2013 Bridgeville, PA
    6 people found this review helpful!
    We had Guardian installed in our home a little over a year ago. My husband and I like knowing our family and our home are protected whether we’re home or not. Guardian is really easy to use– even our daughter has no problem arming and disarming it. We have the interactive features which make it convenient when I forget to arm the system on my way out or if we need to let the neighbor in while we’re away. It also sends us a text when our daughter gets home from school and disarms. Customer Service and Central Station have always been helpful and pleasant. The installer was pleasant, neat and made sure we understood everything before he left. Overall, we’re very pleased with Guardian.
    Read More
  21. User Score
    10
    August 14th, 2013 Warrendale, PA
    6 people found this review helpful!
    I got my Guardian security system because I travel. The sytem was installed quickly and the installer, Kenny, was great. The people in customer service were helpful when I changed my contact information and password. I recommend Guardian – my girlfriend is even getting a security system in her new house.
    Read More
  22. User Score
    10
    August 14th, 2013 Warrendale, PA
    6 people found this review helpful!
    My experience with Guardian has been excellent! The installer was professional, clean and extremely curtious. I was amazed with the level of technology that came with the system and how user friendly it is to operate. I would definately recommend Guardian.
    Read More
  23. User Score
    10
    August 14th, 2013 Warrendale, PA
    6 people found this review helpful!
    I’ve been a customer for close to 5 years now and I must say I’ve never had any problems. I recently upgraded to Guardian’s new interactive equipment and so far I’m very satisfied with the switch. Now I’m able to arm/disarm my system, unlock/lock doors, change the thermostat and turn lights on/off all from my iPhone. The fact that I can do this at any moment is just great, it will come in handy when we’re on vacation. I’m glad a chose a company that keeps up to date with technology. I’m excited to see what lies ahead in the future.
    Read More
  24. User Score
    9
    June 18th, 2013 Warrendale, PA
    7 people found this review helpful!
    Great customer service and installation was fast and trouble free.
    Read More

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Our Score
8.5
User Score
3.9
Rank this Company

Ratings Breakdown

Price

Monthly payment
45.99+

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
30-60

Cancellation Policy

Can you cancel contract?
Fees May Vary

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
374

Overall Score

Based on ranking criteria
8.5 /10
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10