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#89
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Interface Systems

Similar to: ADT Security

Our Score
2.9
User Score
0.7

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Our Score
2.9
User Score
0.7
Rank this Company

Ratings Breakdown

Price

Monthly Monitoring
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
15

This Review is maintained by Chase Sagum

Review Last Updated: January 10, 2017

Interface Systems is located in St. Louis, Missouri’s suburb Earth City. They are qualified to provide services that protect people, data, and assets. They are one of the leading network providers of cloud-based network services and security systems for retail, homes, commercial, and small business customers. Their “bundles” of integrated services include some of the best equipment, including Honeywell, First Alert, and others. Their certifications have resulted in multiple UL-approved, 5-Diamond CSAA Certified Secure Operations Centers to monitor, manage, and support your home security system.

Security System Overview

  • Wireless/Landline/Internet connection
  • Various Honeywell, First Alert, and other brand keypads, based upon the distributor and installation setup.
  • Window/Door Sensors
  • Fire Protection
  • Alarm and strobes
  • Doors and Window Decals

Interface Systems got into the home security business through their SunTx Capital Partners. This move armed the company with new capital, allowing them to expand nationally while acquiring the ability to run secure monitoring stations, providing home security.

Interface has a unique service and product. Their secure wireless services, powered by Cisco and others, allows them to give security system users robust, unparalleled security through a network if the client elects to use the Internet to secure their wireless system.

The Good

Overall, we had a pretty good experience with Interface Systems. In this industry, we sometimes ran into the problem of not getting a quote or a price range if the prices were not advertised on the company website. However, we were given some pretty approximate quotes, some which were consistent with reviews found on the Internet. We liked the transparency of our phone-in. With other home security providers, we occasionally had to push to get a quote and an accurate picture of what a contract looked like with a company.

We also liked the customizability of the security setup. We found that we could add as many door/window sensors as we’d like. We also could integrate fire protection, wireless video, and other products and features with our home security system. We also found that there was the possibility of remote access to our home security system, something that is pretty standard in the industry.

We also liked Interface Systems robust monitoring centers. The monitoring centers were expanded with the capital deal Interface Systems made with SunTx. We found that many security providers had one monitoring station or outsourced their monitoring services to other centers. Combined with their networking capabilities as part of their network services, customer can be pretty much guaranteed uninterrupted uptime if their security system communicates with the monitoring center over the Internet.

The Bad

The customer complaints we read about on the City Search site raised our concern. One customer had the experience of not getting the equipment installed that was specified on the contract. Also, Interface would call in the middle of the night about system issues that were non-emergency in nature. When the customer complained about their experience to the management, they received a response in all red fonts.

Another customer wanted to cancel the monitoring system for her small business. Their cancellation of the contract, even after written documentation to the company, resulted in the account being sent to collections, hurting the customer’s business reputation.

One customer that chose Interface Systems had several false alarms that resulted in sheriff’s deputies arriving at their home. There was some miscommunication over appointments and the customer reported that the technician was rude and 30 minutes early when they showed up.

Also, we would like more transparency on the website about the home security systems offered through Interface Systems. We couldn’t find information about contracts, pricing, and other issues that related to their home security products on the website, but this information was passed to us on the call-in.

The Bottom Line

Interface Systems has pretty good customer service, which we experienced first-hand during our call-in. Also, we liked the robustness of the company and the services that they provide.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.4
$19.99-$42.99
$0

#2

8.0
$34.99
$99

#3

6.3
$34.95-49.95
$99

#89
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0.7
Undisclosed
Undisclosed

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15 Interface Systems Reviews

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  1. User Score
    0
    March 29th, 2017 Forney, TX
    0 people found this review helpful!
    Their systems do not work and then they charge you service charges. My company got burglarized and the motion sensor never went off while he was there. It went off when the police got inside, the night sweeper truck called the police, when the alarm company called the police was already there. All this was caught on surveillance and they still do not take responsibility and to top it off they charged me over 400 because techs went to check why the alarm never went off. They insist that nothing went wrong and my clock is wrong when all this is in video! To top it off they make 3 to 5 year contracts in which you have to call to cancel 2 months before. be careful with these thief! save yourself the money and the hassle.
    Read More
  2. User Score
    0
    March 24th, 2017 Los Angeles, CA
    0 people found this review helpful!
    They Lie to get signed 5 year contract. ( First sales person introduced he is ADT sales person and middle of conversation he offer interface which he claim much better system…)
    Alarm and Video Monitoring is not working properly. when we ask to fix it they don’t follow up timely manner, actually never fixed problem. they send not trained 3rd party contractor to site without making appointment and charge without notify us ( we never signed service paper ) and without fixing problem. we ask so many times to fix the video monitoring system but they don’t fix the problem but charge full monthly fee claim we sign the 5 year contact !!!!!!!
    you are going to talk to only AP person. not salesperson nor technical support person because only AP person will follow up on you. and they use very unprofessional collection agent to follow up also. I spend so much time to ask and explain and fight for wrongful charges. Now we have to deal with Law office….
    Please never never use this company!!!!!!
    Read More
  3. User Score
    0
    January 31st, 2017 Lumberton, MS
    1 people found this review helpful!
    Our contract has 3 years written in and initialed by both my husband and a representative of this company. That long ago passed, but they are saying we owe for breaking the contract – which is not in effect – because we canceled our home phone service and do not want to pay their high price for wireless equipment. We can get it cheaper elsewhere. They do not always check when the alarm goes off, so what good are they anyway? I would not recommend them to my worst enemy.
    Read More
  4. User Score
    8
    January 14th, 2017 Downsville, LA
    0 people found this review helpful!
    Have had Interface security system for 8 yrs. Have had only a couple of problems which were
    quickly and completely resolved. The customer service has been very good. Our momthly
    rate is less than $35 for 24 hr monitoring.

    The 2 times we had a bad sensor (due to lightening strike) the price for technician to replace
    was very reasonable.

    Ours is a wired system as we had it installed when building new home.

    Have recommended to friends who also are happy with this company and its products/service.

    Read More
  5. User Score
    0
    January 1st, 2017 Orange, CA
    0 people found this review helpful!
    Initially I was with The Greater Alarm Company since 2003 and it was switched to Interface Security in 2010. On April 2014, I switched phone service from ATT to Time Warner. After the switch, I tested the system with the monitoring department and they said that the alarm went through, but that I might experience occasional service disruption when going from analog to digital phone service. My system is the original one that came with the house, so it’s over 10 years old. Over the last few months, my system began to warn me to check the phone connection. When I called Interface in November of 2016, they happened to mention that my house had no communication with a phone line since April 2014. The service technician came to the house and confirmed that there was no communication between my phone and the panel. He recommended upgrading my panel to the new Honeywell system and this would allow me to bypass the current phone line and allow for communication with Interface.

    So my question is, “Why doesn’t Interface know that my system is not communicating with them? Why do they keep charging me monthly monitoring fee when they aren’t monitoring me? Shouldn’t they know that there is a problem? Don’t they test the system from their end? Does that mean that over the last 2-3 years, if my house caught fire or someone had broken in, Interface wouldn’t even know that something was happening and would not have called the police or fire department?” I’m now arguing with them about getting a refund for services that I paid for and not received and I have been at this for two months. I finally sent a letter of cancellation, but I may be billed for 30 days after the cancellation notice, even though INTERFACE IS NOT ABLE TO MONITOR ME!

    Read More
  6. User Score
    0
    December 19th, 2016 Kenner, LA
    3 people found this review helpful!
    I’ve been with Interface Security for about 7 years now. After fighting with my phone service provider for nearly 7 years we figured out that the noise I was hearing on my phone was feedback from the alarm system Interface Security Installed. I contacted Interface and they suggested upgrading to a cellular service. I did upgrade to the cellular service. The tech from Interface had me sign a certificate of installation and gave me a copy of the user guide and left. My next bill was a little higher I assumed from the cost of the installation. On the second month I called Interface and find out they signed a 5 year contract in my name with about $20- per month of extra fees and now they are refusing to remove the charges. This is after me paying for maintenance for nearly seven years and they never serviced or maintained my system. I would stay far away from this company.
    Read More
  7. User Score
    0
    December 15th, 2016 Alexandria, LA
    1 people found this review helpful!
    In November 2015, I received a notice stating Interface was no longer operating on a 2G network, that AT&T will no longer offer 2G and my system needed to be upgraded. When I called in November 2015, I was told I would have to pay a small fee of around $30.00, I refused. I had nothing to do with this issue, and did not feel I had to pay. For the next year, speaking to them off and on, it never changed. I have been an Interface customer for almost 10 years, and have their service for two homes. They still refuse to update without me paying the cost. 2G is ending 12/31/2016. I was told they would absorb the $30.00 if I signed an additional 3 year contract. I still have 2 years on a contract I wasn’t even aware I had! I refused that offer. ( Apparently they put that in when I upgraded! and it was a 5 year, not 3 year!) But then they said I could cancel. I agreed. THEN, I got a letter stating I would not be able to cancel without paying the rest of the contract, I will not have wireless service, so I do not feel I have to pay the contract for wireless service. It is constant battle with the customer service department, and I requested a supervisor call, and I am still waiting for that call. (I initially requested the supervisor call in November 2015). Customer service always claimed I had been told things I had not been told. I told them since the telephone sessions were recorded, I would like a copy of the recordings, to prove I had not been told. Watch this company! And, just for the record, I have had many alarm issues in the past, with false alarms going off all night. They refused to send someone to my home one day, and into the night, to deal with an alarm issue until the fire department called them after their third trip to my house in a two hour period and told them to get it fixed. Someone came at 5:30 am to work on the system. The issue could have been resolved the day before when the alarm first started going.
    Read More
  8. User Score
    0
    October 5th, 2016 San Antonio, TX
    0 people found this review helpful!
    BEEN TRANSFERED 5 TIMES WHILE TRYING TO GET SOMEONE TO COME OUT TO FIX THE LOCK THAT I CANT GET INTO OR OUT.
    Read More
  9. User Score
    0
    September 7th, 2016 Collierville, TN
    2 people found this review helpful!
    I have had Interface service for 6 years. I inherited it from my home’s previous owner. I do not turn on the alarm and want to cancel the service. I am told that is not possible as I have a contract that requires a yearly commitment. After 6 years, I think I should have the ability to cancel at will. Customer service was totally unable to provide me with any path to resolve my issue. Would love to know if anyone else has found a way to circumvent this problem.
    Read More
  10. User Score
    0
    April 11th, 2016 Petal, MS
    4 people found this review helpful!
    Beware when they want to “upgrade” your system. You are signing another 3 year contract!
    Read More
  11. User Score
    2
    December 6th, 2015 Monroe, LA
    2 people found this review helpful!
    Can’t keep my system operational or get satisfactory service resolving the problems.
    Read More
  12. User Score
    0
    September 1st, 2015 Wentzville, MO
    3 people found this review helpful!
    Tried to make an appointment to replace a low battery. It took over an hour to make an appointment with the techician. I was moved from department to department. Finally got a time scheduled for 3 days later. Then the technician didn’t show up or give us a call. Called two more times & held the line. Still don’t have anything reschedule.
    Read More
  13. User Score
    0
    August 11th, 2015 Fullerton, CA
    2 people found this review helpful!
    The worst company ever. I wanted to cancel the service and I was told I cannot do it over the phone. I had to complete a form and send it via email. A week later, cancellation was still not processed. So I gave them a call again and was on the phone over an hour to get that done. They were tranferring me to different departments to process my request and every time they transferred me I had to wait for more than 15 minutes to talk to a representative. Also customer service is terrible. They are not professional and very rude. Choose a different security company. If you do go with this company just be willing to waste a lot of your time.
    Read More
  14. User Score
    0
    July 21st, 2015 Laurel, MS
    1 people found this review helpful!
    I have been trying to get service activated since Sept. 2014 it is now July 2015 and I still have not had a local see me about instalation.
    Read More
  15. User Score
    0
    April 24th, 2015 Arlington, TX
    3 people found this review helpful!
    This company is the worse company all around, I really don’t know who’s controlling this site that wrote they have pretty good customer service, No they do not have good customer service at all. I was with them for a long time by mistake, when I had an issue and called in, I would have to go through a all kind of waiting just to talk to a live person. Their so call direct customer service line never have anyone answer. Very recently I called to cancel my service with them, finally a person answered and after as for my business name and address she had me on hold for over 30 mins, I waited til the hold time reached 35 mins then hung up and called back, of course no success of reaching a live person. Never again I would do business with this company so be aware folks.
    Read More

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Our Score
2.9
User Score
0.7
Rank this Company

Ratings Breakdown

Price

Monthly Monitoring
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
15
Our Score
9.0
User Score
8.4
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,905