Interface Systems is located in St. Louis, Missouri’s suburb Earth City. They are qualified to provide services that protect people, data, and assets. They are one of the leading network providers of cloud-based network services and security systems for retail, homes, commercial, and small business customers. Their “bundles” of integrated services include some of the best equipment, including Honeywell, First Alert, and others. Their certifications have resulted in multiple UL-approved, 5-Diamond CSAA Certified Secure Operations Centers to monitor, manage, and support your home security system.
Security System Overview
- Wireless/Landline/Internet connection
- Various Honeywell, First Alert, and other brand keypads, based upon the distributor and installation setup.
- Window/Door Sensors
- Fire Protection
- Alarm and strobes
- Doors and Window Decals
Interface Systems got into the home security business through their SunTx Capital Partners. This move armed the company with new capital, allowing them to expand nationally while acquiring the ability to run secure monitoring stations, providing home security.
Interface has a unique service and product. Their secure wireless services, powered by Cisco and others, allows them to give security system users robust, unparalleled security through a network if the client elects to use the Internet to secure their wireless system.
Overall, we had a pretty good experience with Interface Systems. In this industry, we sometimes ran into the problem of not getting a quote or a price range if the prices were not advertised on the company website. However, we were given some pretty approximate quotes, some which were consistent with reviews found on the Internet. We liked the transparency of our phone-in. With other home security providers, we occasionally had to push to get a quote and an accurate picture of what a contract looked like with a company.
We also liked the customizability of the security setup. We found that we could add as many door/window sensors as we’d like. We also could integrate fire protection, wireless video, and other products and features with our home security system. We also found that there was the possibility of remote access to our home security system, something that is pretty standard in the industry.
We also liked Interface Systems robust monitoring centers. The monitoring centers were expanded with the capital deal Interface Systems made with SunTx. We found that many security providers had one monitoring station or outsourced their monitoring services to other centers. Combined with their networking capabilities as part of their network services, customer can be pretty much guaranteed uninterrupted uptime if their security system communicates with the monitoring center over the Internet.
The customer complaints we read about on the City Search site raised our concern. One customer had the experience of not getting the equipment installed that was specified on the contract. Also, Interface would call in the middle of the night about system issues that were non-emergency in nature. When the customer complained about their experience to the management, they received a response in all red fonts.
Another customer wanted to cancel the monitoring system for her small business. Their cancellation of the contract, even after written documentation to the company, resulted in the account being sent to collections, hurting the customer’s business reputation.
One customer that chose Interface Systems had several false alarms that resulted in sheriff’s deputies arriving at their home. There was some miscommunication over appointments and the customer reported that the technician was rude and 30 minutes early when they showed up.
Also, we would like more transparency on the website about the home security systems offered through Interface Systems. We couldn’t find information about contracts, pricing, and other issues that related to their home security products on the website, but this information was passed to us on the call-in.
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