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Interface Systems

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Our Score
3.1
User Score
0.2

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Our Score
3.1
User Score
0.2
Rank this Company

Ratings Breakdown

Price

Monthly Monitoring
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
6/10

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Pay Balance

Time in Business

Total # of years
30

A+

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
8

This Review is maintained by Chase Sagum

Review Last Updated: November 30, 2016

Interface Systems is located in St. Louis, Missouri’s suburb Earth City. They are qualified to provide services that protect people, data, and assets. They are one of the leading network providers of cloud-based network services and security systems for retail, homes, commercial, and small business customers. Their “bundles” of integrated services include some of the best equipment, including Honeywell, First Alert, and others. Their certifications have resulted in multiple UL-approved, 5-Diamond CSAA Certified Secure Operations Centers to monitor, manage, and support your home security system.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$44.99
$99-499

#2

8.6
$43.49
$35

#3

7.2
$14.99
$229.96

#113
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0.2
Undisclosed
Undisclosed

Security System Overview

  • Wireless/Landline/Internet connection
  • Various Honeywell, First Alert, and other brand keypads, based upon the distributor and installation setup.
  • Window/Door Sensors
  • Fire Protection
  • Alarm and strobes
  • Doors and Window Decals

Interface Systems got into the home security business through their SunTx Capital Partners. This move armed the company with new capital, allowing them to expand nationally while acquiring the ability to run secure monitoring stations, providing home security.

Interface has a unique service and product. Their secure wireless services, powered by Cisco and others, allows them to give security system users robust, unparalleled security through a network if the client elects to use the Internet to secure their wireless system.

The Good

Overall, we had a pretty good experience with Interface Systems. In this industry, we sometimes ran into the problem of not getting a quote or a price range if the prices were not advertised on the company website. However, we were given some pretty approximate quotes, some which were consistent with reviews found on the Internet. We liked the transparency of our phone-in. With other home security providers, we occasionally had to push to get a quote and an accurate picture of what a contract looked like with a company.

We also liked the customizability of the security setup. We found that we could add as many door/window sensors as we’d like. We also could integrate fire protection, wireless video, and other products and features with our home security system. We also found that there was the possibility of remote access to our home security system, something that is pretty standard in the industry.

We also liked Interface Systems robust monitoring centers. The monitoring centers were expanded with the capital deal Interface Systems made with SunTx. We found that many security providers had one monitoring station or outsourced their monitoring services to other centers. Combined with their networking capabilities as part of their network services, customer can be pretty much guaranteed uninterrupted uptime if their security system communicates with the monitoring center over the Internet.

The Bad

The customer complaints we read about on the City Search site raised our concern. One customer had the experience of not getting the equipment installed that was specified on the contract. Also, Interface would call in the middle of the night about system issues that were non-emergency in nature. When the customer complained about their experience to the management, they received a response in all red fonts.

Another customer wanted to cancel the monitoring system for her small business. Their cancellation of the contract, even after written documentation to the company, resulted in the account being sent to collections, hurting the customer’s business reputation.

One customer that chose Interface Systems had several false alarms that resulted in sheriff’s deputies arriving at their home. There was some miscommunication over appointments and the customer reported that the technician was rude and 30 minutes early when they showed up.

Also, we would like more transparency on the website about the home security systems offered through Interface Systems. We couldn’t find information about contracts, pricing, and other issues that related to their home security products on the website, but this information was passed to us on the call-in.

The Bottom Line

Interface Systems has pretty good customer service, which we experienced first-hand during our call-in. Also, we liked the robustness of the company and the services that they provide.

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8 Interface Systems Reviews

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  1. User Score
    0
    October 5th, 2016 San Antonio, TX
    0 people found this review helpful!
    BEEN TRANSFERED 5 TIMES WHILE TRYING TO GET SOMEONE TO COME OUT TO FIX THE LOCK THAT I CANT GET INTO OR OUT.
    Read More
  2. User Score
    0
    September 7th, 2016 Collierville, TN
    0 people found this review helpful!
    I have had Interface service for 6 years. I inherited it from my home’s previous owner. I do not turn on the alarm and want to cancel the service. I am told that is not possible as I have a contract that requires a yearly commitment. After 6 years, I think I should have the ability to cancel at will. Customer service was totally unable to provide me with any path to resolve my issue. Would love to know if anyone else has found a way to circumvent this problem.
    Read More
  3. User Score
    0
    April 11th, 2016 Petal, MS
    2 people found this review helpful!
    Beware when they want to “upgrade” your system. You are signing another 3 year contract!
    Read More
  4. User Score
    2
    December 6th, 2015 Monroe, LA
    1 people found this review helpful!
    Can’t keep my system operational or get satisfactory service resolving the problems.
    Read More
  5. User Score
    0
    September 1st, 2015 Wentzville, MO
    2 people found this review helpful!
    Tried to make an appointment to replace a low battery. It took over an hour to make an appointment with the techician. I was moved from department to department. Finally got a time scheduled for 3 days later. Then the technician didn’t show up or give us a call. Called two more times & held the line. Still don’t have anything reschedule.
    Read More
  6. User Score
    0
    August 11th, 2015 Fullerton, CA
    2 people found this review helpful!
    The worst company ever. I wanted to cancel the service and I was told I cannot do it over the phone. I had to complete a form and send it via email. A week later, cancellation was still not processed. So I gave them a call again and was on the phone over an hour to get that done. They were tranferring me to different departments to process my request and every time they transferred me I had to wait for more than 15 minutes to talk to a representative. Also customer service is terrible. They are not professional and very rude. Choose a different security company. If you do go with this company just be willing to waste a lot of your time.
    Read More
  7. User Score
    0
    July 21st, 2015 Laurel, MS
    1 people found this review helpful!
    I have been trying to get service activated since Sept. 2014 it is now July 2015 and I still have not had a local see me about instalation.
    Read More
  8. User Score
    0
    April 24th, 2015 Arlington, TX
    3 people found this review helpful!
    This company is the worse company all around, I really don’t know who’s controlling this site that wrote they have pretty good customer service, No they do not have good customer service at all. I was with them for a long time by mistake, when I had an issue and called in, I would have to go through a all kind of waiting just to talk to a live person. Their so call direct customer service line never have anyone answer. Very recently I called to cancel my service with them, finally a person answered and after as for my business name and address she had me on hold for over 30 mins, I waited til the hold time reached 35 mins then hung up and called back, of course no success of reaching a live person. Never again I would do business with this company so be aware folks.
    Read More

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Our Score
3.1
User Score
0.2
Rank this Company

Ratings Breakdown

Price

Monthly Monitoring
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
6/10

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Pay Balance

Time in Business

Total # of years
30

A+

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
8
Our Score
8.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$44.99

Up-Front Costs

Activation, Install & Equipment
$99-499

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
295