LifeShield is an ADT company that operates in all 50 states.
The security company currently sells equipment upfront ($300+) and charges $24.98 for professional monitoring. Equipment can also be purchased with monitoring.
This Lifeshield review will cover the pros, cons, and include our recommendation to customers.
- Installation Options
- Average Monthly Monitoring Fees
- 30-Day Money-Back Guarantee
Customers have the ability to decide whether to enlist the help of a professional or save on costs and install the system on their own.
Average Monthly Monitoring Fees
The LifeShield home security model encourages people to purchase their equipment upfront (see the "About LifeShield Security) below for details).
After that, the company charges $24.98 a month for 24/7 Professional Monitoring, although you can skip the alarm monitoring if you just want to equipment.
This monthly cost is average in the home security industry, although the upfront fees are significantly higher.
30-Day Money-Back Guarantee
Essentially, new customers get to try out LifeShield for free for 30 days. If all goes well, you will automatically be charged the next month at the rate you signed up for.
- Credit Check Requirement
- High Upfront Fees
- Negative Reviews
Credit Check Requirement
LifeShield requires new customers to pass a credit check and sign a long-term, three-year contract.
If customers wish to cancel but fail to do so within the 15-day grace period, they will be subject to early termination fees.
There are also many reviews that make mention of the alarm monitoring center not being as responsive to alarm triggers as they ought to be.
High Upfront Fees
In order to be on the company's month-to-month contract (where you can cancel at anytime), you will have to purchase at least $300 worth of equipment upfront.
The Doorbell Camera System is $356.34 upfront, so if you choose that plan, you can automatically have a month-to-month contract.
However, the SECURE System and the SHIELD system have less than $300 worth of equipment included, so you will need to add more equipment to those packages.
For a complete list of the LifeShield security system packages, see our About section below.
The LifeShield reviews on our site are overwhelmingly negative. Customers rate them at an average of 3 out of 10. Some common themes among our LifeShield Security reviews include the following:
- Contracts. Even though LifeShield now advertises that their contracts are month-to-month, many customers have complained about being locked into a 3- or 5-year contract. If you are interested in LifeShield, we recommend asking them about their contract and reading it over before you sign anything. Pay attention to if you contract auto renews and how to cancel.
- Customer Service. According to one reviewer, their customer service is not available 24/7. Overall, reviews mention unfulfilled promises from customer service agents and rude conversations.
- False Alarms. There are several reports of the LifeShield system alarm going off without an apparent reason.
For those interested in purchasing home security equipment upfront, we recommend giving LifeShield a call to find out about contract lengths. Overall, this system is more expensive than Protect America (DIY installation that starts at $19.99 a month).
We recommend comparing their equipment to Protect America and other home security companies.
You may find that LifeShield does not offer the best deal.
About LifeShield Security
There are three LifeShield Security Systems offered - detailed below. Customers are able to purchase these equipment packages with or without professional monitoring.
LifeShield offers an advantage package that may include glass break/window sensors, motion detectors, carbon monoxide detectors, smoke detectors and wireless security cameras, among other security features.
The keychain remote and tablet control panel for arming or disarming your home while safely away from the house are also worth mentioning.
How Much Does LifeShield Security Cost?
LifeShield Security charges $24.98/mo for its home monitoring services. It also charges $199.15-$346.34 for equipment and installation, depending on which equipment you decide to purchase.
SHIELD System: $199.15
This is ideal for apartments, condos, and small homes. As with all packages, a touchpad control screen base station is included. You also get access to the company's Mobile App, to monitor your alarm through. Equipment included:
- Yard and window sign
- Motion sensor
- Door/window sensors (pack of 4)
- Fire sensor
- Entry Keypad
- Front door keypad
- Keychain remote
SECURE System: $295.12
This system is designed for medium and large homes. It includes everything offered in the SHIELD System plus the following equipment:
- Door/window sensors (6 total)
- Motion sensors (2 total)
- Indoor camera
Doorbell Camera System: $346.34
This system seems to be for smaller homes, like the SHIELD System, but also includes a Doorbell camera. Only 2 door/window sensors are included
Build Your Own System
LifeShield offers the following home security and home automation equipment for you to build your own system, or add on to one of their three packages:
Door Sensor: a door sensor is generally extremely loud and effective in deterring burglars from entering your home. They are generally one of the cheaper products offered by a home security company. Additionally, your door sensors should be quite easy to install yourself.
Window Sensor: window sensors are generally the exact same as door sensors and should be just as affordable, easy to install, and an effective addition to your security system.
Motion Sensor: Because motion detection is such a vital part of your home security system, it is generally included in the basic package for any home security company. The basic Lifeshield home security system does include a motion sensor. Motion sensors may be wireless, can include a smart camera, and even might connect to your Lifeshield app to notify you when it senses an intruder.
Glass Break Sensor: Glass break sensors are designed to detect the sound of breaking glass. They can usually be set to different modes or settings depending on how sensitive you want the sensor to be. A good glass break sensor will have 8 - 10 year battery life.
Temperature: A temperature sensor is different and, many time, much simpler than thermometers. Temperature sensors are designed to notify home owners when temperatures get too low or too high. This can be valuable information, as low temperatures can damage your home and property if you haven't prepared properly.
Flood Sensor: A flood sensor is not necessary for every wireless home security system. If customers live in areas prone to flooding, we recommend you pay to include a flood sensor in your alarm system.
Wireless Remote: While a remote is not a security essential, it does make life significantly easier, especially for children or young adults who may not know how to work the alarm system. The wireless remote arms and disarms your home security system with one click.
Fire Alarm: Besides the fact that state law requires a fire alarm, it is perhaps the most essential alarm that your home security can include. A fire safety sensor will detect smoke, carbon monoxide, and should have a battery life of 8-10 years.
HD Video Doorbell camera: One of the newest additions in home security tech, a doorbell camera will notify you when someone approaches your door and allow you to see and interact with said person. In our opinion, an HD Video Doorbell Camera is a luxury and not an essential part of a home security system. However, it will improve your home security substantially.
Indoor Camera: An essential inclusion of any security company, an indoor camera will allow you to record and store video in case of break ins.
Outdoor Camera: Just like the indoor camera, an outdoor camera allows you to save and store video. This may be included on a motion sensor to notify you when the camera detects movement.
Although you can connect your devices with smart home automation hubs, like Alexa, LifeShield offers less home automation products than many other companies.
|Monthly Monitoring Fee||$24.98|
|Install & Equipment Fee||$300+|
|Contract Length||1 month|
|Cancellation Policy||Fees May Apply|
|System Relocation Fee||Fees May Apply|
|Number of Reviews||141|
|Review Last Updated: June 01, 2020|
Real Customer Reviews
The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.
In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.
Mar 6, 2020
Well, Lifeshield did reply to my last post suggesting that I try again, so I did. I was again told that the person I was speaking to couldn't do anything, I was basically SOL. But he said he was going to transfer my case to a higher level and that the new person would contact me in the next 30 mins to 1 hour. That was at 12:15 yesterday and still not return call. I am basically a trusting person and believe that people will do the right thing. I am bothered by Lifeshield's response. I don't believe they are a scam, but they do practice deceptive sales ethics. The sale is the only thing that is important, regardless of how it is made. I am definitely not a satisfied customer. I would really like to talk to someone at Lifeshield besides the customer service reps.
Mar 5, 2020
I leased the Lifeshield Security system towards the end of last year. I intended to get a friend to help install the cameras, but that didn't happen and then it got too cold so I waited until this February to set the system up. I knew I could call Lifeshield to send someone out. I also knew I had 30 days last fall to cancel the plan. I didn't cancel it because I was going to get it installed. Then I got laid off from my job in February and I will now be moving to another state into senior housing so I won't be needing the system. I call Lifeshield up to find out about canceling the lease. This is when I found out that the system that was leased to me required Wi-Fi, which I don't have. Nor do I have access to high speed internet. I have now found out that I leased a system that I can't use. Had the sales person told me this I would never had leased the product. The Lifeshield person I spoke to in February told me that they are now including that information in their sales pitch, but since I was past the 30 return period it was too bad so sad for me. Since I did plan on using the cameras, I didn't cancel the lease in the 30 days. I purchased the plan in good faith. Lifeshield did not lease the product in good faith. Now I find out that I am still responsible for the entire lease even though they acknowledge that that product was sold to me without informing me of all the system requirements. Since I would never have purchased the lease if I had been told that I needed Wi-Fi, I feel Lifeshield, in good faith, should cancel the lease and forgive the remainder of the lease. I understand that I had 30 days to cancel the lease, but how was I to know I needed WI-Fi until I went to set the systen up and it didn't work? Lifeshield needs to make this right, but I was told by the rep that they wouldn't. I would love to hear back from Lifeshield saying they want to make this right. Beware of what you are buying and ask a lot of questions before purchasing. Make sure deception is not part of sales pitch.
Kathleen McArthur Ashburn, VA
Mar 1, 2020
Awful. Never worked. Very cheap equipment. TERRIBLE customer service. Questionable ethics - delayed cancelling my order until AFTER 30 days then said too late to cancel. Avoid this scam of a company.
Feb 24, 2020
Life Shield is a scam. The person who sold me the system did not explain being locked into a 3 year contract. She knew I only needed the system for 4 months for my daughter who was living in an apartment alone for one semester. I never even set up the equipment because it was so complicated. No one explained the trial period either. ADT should be ashamed for selling a product and leaving out crucial information. They salesperson lied. DO NOT BUY LIFE SHIELD!
Jan 4, 2020
Hugely misleading company who lied during the sales process in order to lock us into a 3 year contract. The “24/7” support is a complete lie. Try business days between 10am-5pm. Door sensors are garbage unless you don’t have a frame around your door. Team told us we have 60 days to return not 30, told us the current adt system we have is out of date and can’t be used (false but we thought we were talking to an adt rep), said the system can’t be don’t without cameras (we already have multiple nest cameras), and told us it was a month to month contact which it is after 3 years. We emphasized the last point as we move around a lot for work. When we tried to cancel the package it wasn’t possible. We brought us the issues above and they said they listened to the call and didn’t hear anything. We asked for a copy of the call as that didn’t match with our notes and they said it has been deleted. Lying scumbags who will do anything for a sale.
John Briggs Flower Mound, TX
Oct 30, 2019
If I could give this company a negative review, I would. This product, and the company itself, are the absolute worst! The "do it yourself" part is easy but when you need a technician to come out to install a video doorbell camera, suddenly they can't help you. For over two weeks I have tried to get this company to fix the problems that they created (the video would not link with the base unit and the base unit stopped connecting to the wifi) but with multiple "I'm sorry's" that's all that I got. No calls to managers or supervisors, just transfers to "account specialists" and never a call back when you are promised. Avoid this company like the plague!
Oct 9, 2019
I would NEVER recommend anyone buy anything from this company. We ordered a system that could not be installed, their product didn't work, I sent it back after they gave me approval and a shipping label. Now they are saying "To bad it was after 30 days." Finally I found someone who said they would because of the circumstances. After talking with their account specialist they said it would be 14 days after they received the product back before the refund would come. It didn't, so I called and got this answer. "As a courtesy we cancelled your contract but we will not refund your original cost!". Even though they have the product now. When I first signed up with them they said my 76 year old mom could setup the system. Not the case. I live 500 miles away and by the time I got there to set it up it was about 20 days in. I spent 3 days and about 6 hours working with their tech support to get it to work. I even increased my internet speed and had my internet provider open 'ports' on my router, making it less secure just so their system would work. That didn't work either. They just continued to blame my isp and gave up trying to get it to activate.So now they have their crappy product back and I'm out $200! What a scam! Some companies do what's right but not LifeShield!
Trina Hill Rochester, NH
Aug 16, 2019
Also even if your system still not opened AND they forgot to tell you you have to pay the city police 25$ and have permission FROM THEM to protect MY HOUSE with a security system..you STILL GET CHARGED MONTHLY FEE..
Mark Anderson Colorado Springs, CO
Jun 25, 2019
Wait times are ridiculous. All I need is to reset my password so I can set up the system I received of which I've followed the instructions to do so and still haven't received an email to reset it which is why I sit on hold.
Julie Aviles Blue Jay, CA
May 6, 2019
This company should be shut down! I am surprised that ADT is affiliated with them. The system is faulty and provides little no peace of mind. The sensors often report inaccurate readings, and the keypad doesn't work! For months, we had to turn our system on and off from the app only. The camera never worked! It would take random pictures throughout the day, but never when motion was detected. If someone breaks into your home, you won't see them on tape, but you may catch a glimpse of your front door before or after the break in. To top the horrible system off, the company has the absolute worst customer service! You are never able to speak to a manager, and they will hold you to your end of the contract as far as payment; however, they do not hold up their end by providing home protection.
Feb 21, 2019
This company is garbage! The equipment is something you would get at a mark down store and outdated. Does not always work properly and they will not send anyone out to help you with technical problems. I tried to cancel to go with a legit company and they wanted to charge me a huge cancellation fee. So we're pretty much stuck with a garbage alarm company until the contract is up. STAY FAR AWAY THIS COMPANY IS GARBAGE I PROMISE YOU!!
Dec 14, 2018
Had nothing but issues with the equipment staying connected to the home base. Decided it was easier to not turn it on. paid for months because the term fees are ridiculous and it was cheaper to wait it out. The equipment is only free until you cancel then they will charge you full price for equipment that is over a year old. avoid this company.
Cheryl Bolingbrook, IL
Dec 5, 2018
My Lifeshield home security hasn't worked for 3 months and I've talked to numerous tech & customer service reps without success. It simply doesn't work & this company could care less. Their customer service closes at 7 p.m., so unless you work evenings, don't plan on getting in touch with this company. Again, my system doesn't work.
Kathy Downers Grove, IL
Nov 10, 2018
Do not under any circumstances sign a contract with this company. I foolishly have signed a 5 year contract and thank God this is my last year. The customer service and the system is awful. I have reached the end of my contract and have been trying for the last 3 months to cancel without success. I have called 4 times and each time spent at least 30 minutes on the phone being transfered to different people who in the end finally tell me for one reason or another they cant cancel my account. I am fed up I am writing to the better business bureau to lodge a complaint. It is ridiculous.
Ashley Morrisville, PA
Nov 9, 2018
I have been a LifeShield customer for about 5 or 6 years and have never had a single issue with anything. It is so easy to manage, was simple to set up, and we set it every day both when we're at home or when we're not. It's been fantastic -- and the monthly monitoring is so much cheaper than ADT which is what we had before LifeShield. Sign up - you won't regret it!
VH Glendale, AZ
Nov 8, 2018
Do not give this company your business. I cancelled after the 63 month contract and they are still calling and harassing me all the time. Awful company
Theresa Richardson Birmingham, AL
Sep 22, 2018
I was looking for a good alarm service, I had just relocated to a new area and was searching for security company that met my needs. Now at "sales pitch" worth selling because I was sold. So, i got the service in November 2017 very difficulty to install (my son had the tech on the phone and still problems). Now, every month i was calling the alarm company because the alarm was going off for no reason. i was sitting in my driveway when the alarm went off and LifeShield representative said that I wasn't home and that he needed me to reset my alarm. I can't get out the contract they make you pay the remaining balance so if i have 2 years left I have to payout the 2 years. I do not like this company I cant wait till this contract is over, I wouldn't recommend them to anyone.
Aug 31, 2018
Lifeshield is the worst company we have used in a long time. Very sketchy company. They run more like a street gang than a normal company in the US. Horrible service. Don't waste your time.
Vanessa Gaudin Hollywood, FL
Aug 17, 2018
I DIDN'T GET TO START USING MY SYSTEM AND I AM NOW TIED TO A THREE YEAR CONTRACT FOR 40/MONTH. THEY ARE NOTHING BUT FEES AND DIFFICULT INSTALLATION, NOT WHAT THE CLAIM. READ YOUR AGREEMENT.
Dennis Puyallup, WA
Jul 16, 2018
Don't get stuck with a auto renewing contract with this terrible company. The equipment is outdated and lacking of features. They offered me new equipment when I tried to cancel but couldn't come close to the cost of features of the other company I switched to.. they told me my account auto renews and I am in the middle of a contract even after 5 + years and are now charging me an early termination fee. Stay far away from them and look else where.
Sherry Myrtle Beach, SC
Jun 9, 2018
This is the worst company I have ever had to deal with. Please don't get stuck in there scam.They lie about your cancellation. And renew it without permission. BAD, VERY BAD company
Apr 30, 2018
If you care anything about your family do not use this company I've been offline for over two yearsnever received a phone call asking why the alarm has gone off three or four times without a phone call checking to see what the problem was but you can guarantee they take their monthly fee out of my checking account
SF Austin, TX
Feb 25, 2018
very easy to install up to date technology, I can control from my app. Cust service is excellent and patient
Carlos Roman Warminster, PA
Feb 21, 2018
Beware of what you are getting. Ask the salesperson to repeat what you are getting twice. Be advised that what you get and the monthly payments are based on your credit. So you will not get what you ask for. They are currently introducing and month to month deal as well as a 30 day cancellation new customers who started the service on mid Feb- present. Meaning, if you are a current subscriber you are not grandfathered into deal and you are only entitled to what you signed on contract, so stop negotiating and threatening to cancel when you have a contract. The CURRENT system is REALLY easy to install. Just be weary that if you do not have high speed wireless internet , you may be left with some equipment parts or cameras for paperweight. SO ASK what internet speed you need. Lastly the customer service behind every phone is outstanding and the agents go through great lengths to make things happen for you. But you're going to have to take their word when they say, "there's nothing they can do". But overall I feel the service starts at the point of sale and make sure you get ALL the info regarding the system.
Michelle Buffalo, NY
Jan 31, 2018
DONT DO IT!!! They lock you into a contract and lie about cancellation!! They told me it would be $15 a month for every remaining month on the contract but when I called to cancel (because Ive never once used it due to horrible equipment) They charged me the 15 a month plus $200!! So I'm going to suck it up and finish out the contract and tell everyone Not to do it!!!!
Rhonda Shelton Atlanta, GA
Jan 17, 2018
LifeShield is the worst security system my family has ever had! The system consistently went offline. The alarm was triggered numerous times without ANY contact from LifeShield's call center. We never missed a payment, EVER but when our alarm goes off while we are on vacation and no one is called and even with us going to our local police station and being told they were never dispatched to our address, which is what Life Shield told us, LifeShield won't acknowledge breach of contract on their part and release us from the 3 YEAR CONTRACT you have to agree to in order to have their service. My family ultimately had to pay for two security systems, LifeShield and one that ACTUALLY provided security, for the duration of the LifeShield contract. We went with LifeShield because of the discount we received from our DirectTV service but it definitely was not worth it.
Rosa Sacramento, CA
Jan 13, 2018
Two alarm events, one for five(5) minutes and the other for approximately seen(7) minutes; I forgot to disarm system after returning home. However, in both events, no one from LifeShield monitoring didn't call to ascertain if I needed assistance nor did law enforcement show up. I don't think that LifeShield monitors its alarms systems. In my opinion, LifeShield is nothing but a scam.
DISGUSTED CUSTOMER San Francisco, CA
Jan 11, 2018
When i decided to leave ADT in February 2015 due to pricing and come over to LifeShield i thought I was making a wise choice. The customer service entices you will great plans of service and equipment. The equipment arrived but YOU are the installer. That part they failed to disclose. I set up all the equipment and billing began. The issues followed beginning with the wireless keypad. You could not have batteries in it and use the ac plug. So we were told by customer service to take out the batteries and use the AC plug and that we would see low battery on the keypad daily but it would still work. I battled the keypad on several occasions trying to get a connection when you arm it to go to work. I was told i would need to unplug it for 30 seconds and replug it in order for the connection to work. That put me behind in my daily commute. Then came terrible breaks in service throughout the contract period. The reason folks sign up for service is to have peace of mind. To constantly receive emails stating sensor communication lost does not give you that peace while you are away. This has been occuring over the 2years and 11 months i have been in service with LifeShield. Two weeks ago the alarm triggered a call from customer service 10 minutes after i pulled off to work. i came back to find nothing wrong and cancelled the call for police assistance. I went about my day again and 4 minutes later the customer service called again to report an alarm. I had them send the police over who found nothing and said it was probably a faulty sensor. I finally had enough of the service and decided to go back to ADT. I contacted LifeShield to cancel and was told my contract was not over until February 2018 and if i canceled prior to that there would be an early termination fee of $349 assessed. So to summarize if i cancel service in month 35 of a 36 month contract I need to pay $359 instead of the monthly bill fee of $50. BUT BEWARE...if you do not call and cancel precisely on the date, they can and will re-sign you to another year contract and you will be on the hook for that early termination fee. IT IS A CRUDE business tactic. BEWARE BEWARE BEWARE
Toya Pedracine Madison, WI
Jan 9, 2018
Technician didn't install/attach equipment securely so it keeps falling send false messages that the window is open. Also can't bypass on the code panel to ignore so now I have to try to make it stick before I can turn the alarm on The touchpad nor code panel (box) stayed charged It was easier to just unplug everything. I will be cancelling as soon as my contract is over and going back to ADT.
Nic Meadville, PA
Jan 3, 2018
This company is the worst. Stay away unless you want to be stuck for 36 months of payments for a horrible system
Nov 14, 2017
Our home was robbed on 12/9/16 we never received even one communication from LifeShield! We called them to cancel our service, after we tested the system again and it still didn't work, fire or security. They still wanted a huge cancellation fee. They said try this, do this, attempting to service the unit ourselves, still would not send out a technician or simply cancel service without a huge fee. Now 11/15/17 called to cancel again, contract is complete, system has been replaced by another company, and LifeShield crap is in box in garage! Still they are giving us grief about canceling service! Don't do anything with this company! They have only installers no technicians! The products they install are complete junk as well! Waning! Warning! Warning! STAY AWAY!
danielle elliott Tampa, FL
Nov 10, 2017
11/10/2017 Lifeshield DO NOT SIGN WITH THIS COMPANY Their customer service is horrible and the supervisor promises one thing and do not deliver on promises. I have had this service and although I call and complain every month about issues with billing, refund, how the customer services are rude, they auto renew my account and told me I had an early termination fee. And if a supervisor promises to work with you on refund you cannot get a hold of that person again. They say no one by that name works here. PLEASE DO NOT LIFESHIELD SERVICE. RUN.
Oct 30, 2017
I subscribed to LifeShield Alarm System on June 26, 2017. On 10/25/17 I received a text from the dispatcher stating there was a breach of the system. I did not receive a phone call. I called LifeSheild to inquire what the breach entailed. I was told they had called me and left a message. My phone did not show an incoming call from them on the call log. They suggested I call the dispatcher. The dispatcher insisted they had called me and the local police department. They continued to insist they had called me and the PD. I then called the local Police Dept. and asked if they had been notified of a breach. They said they had not received a call regarding my address. This company falsifed the information in this matter and I am cancelling my contract with them. They are rereliable and dishonest.
Joe Miami, FL
Oct 19, 2017
You buy the system cash and when you move out of the house they don’t let you transfer the system to the new owner. So you just waisted your money on all that equipment
SAM Tampa, FL
Oct 2, 2017
At the start of my contract, there were a number of months that, unknown to me, my security system was not being monitored nor program to contact the police as installed/and set up. (The main reason I secured Lifeshield was because I had a security concern with a dangerous ex.) I only discovered that that my system which I was paying for not being monitored when my alarm was activated by me and I was not able to turn it off (I did not remember the Code as I had been using a FOB that was not working) -- no one responded; no call was made. At the time of the discovery, they offered to extend my contract for the number of months that it was not being monitored. (Why would I want to do that?) Now at the end of my contract, I have moved and cannot take or use the system. While I misunderstood the contract end date was one year LONGER than I remembered, Lifeshield will not allow me to cancel the contract and insists that I make monthly payments (but I was given a $10 / month reduction). This was the contract, so I appreciate that I am stuck paying for it though I get no benefit it anyway. However, the customer service rep informed me that essentially I had to contact them 30-days prior to the end of the contract to stop the charges at the end of the contract as they will not take a note or order it now -- but she certainly made it clear that she was annotated it was my responsibility to call next July (10 months away) to stop their autopayments from hitting my credit card. Seems like in this day and age of technology and in the spirit of good Customer Care, they could stop autopayments at the end of the contract period IF THAT IS WHAT THE CUSTOMER REQUESTS. They won't even commit to generating an e-mail message that reminds the customer at the end of the contract to verify whether they wish to continue with the service, but they are designed to continue charging the customer the autopay past the end of the contract. (Certainly feels they are hoping customers forget so they can keep charging them--and based on another review, they plan to charge you for another year!) No telling whether the monitoring still continues if the customer passes the end date, but Lifeshield guarantees they will continue to charge you! (I WILL NOT DO BUSINESS WITH THE EVER AGAIN). Highly recommend if you want a customer-centric, reliable security company you look elsewhere.
Anthony Martinez Livermore, CA
Aug 31, 2017
Best Feature about them is remote access. Their devices are cheaply made, have had issues with them falling off shortly after install. should had paid the little extra and stuck with ADT. Their Customers services is Lacking to say the least. They auto billed and sent us emails saying we were past due, so we tried for months to contact them to update info. And we couldn't get a hold of them. Tried calling during their specific hours and they would state their hours which we were obviously calling during. When i finally got though to them they said they never received any of my emails and only received a couple of calls prior to our issues. Well duh, if i cant get though how are you going to log our calls? Anyways . after i spoke with Supervisor Jill, she was more pleasant than the customer service reps and took my cancellation payment down a little bit after i turned down her offer of trying to keep me. She honestly would had been only reason i stayed had i not already signed back up with ADT. only because of her am i giving them a 4. I was going to rate them 0-1
Casey Muldrow, OK
Aug 30, 2017
If you go one day over your contract, you are auto enrolled for another year, and must pay for the whole year!
T. Eichman Burleson, TX
Aug 16, 2017
The system works well since 2014 install. Just sold the home, moved to lease. Told the property manager we were installing our own, non-invasive or damaging security before signing the lease. He was skeptical until I demonstrated via the system website and he was fine with the install knowing there were no drilling, wires, and other damaging aspects. Setup at the lease home took about 30 minutes, switched the address, all set. The base unit is triple connected, no issues with ensuring the system is operational. The smart app is great. Also, as a note we were once with Brinks that was bought by the other "guys". Complete switch from excellent to zero across the board, ended in a major battle to clear my credit from false reporting by the other "guys". LifeShield has better technologies, simplicity, and functionality that hands down beats the other "guys". Ordering additional equipment to enhance the protective system we already have in-place.
Aug 15, 2017
I am using Lifeshield from past 4 years and somehow didn't use the system much. Very highly complicated to install, parts and window sensor does work, they fall all the times, very bad security system. I requested them to cancel it from past few years and they said i have 63 months agreement and need to pay for next 5 years. Wow, they are crazy. You cannot remove your credit card from their profile. VERY BAD SERVICE, PLEASE DO NOT USE LIFESHIELD.
Jeremy B Brooklyn, NY
Aug 1, 2017
I had this system for many years however the product rarely worked correctly. I persisted as the customer service was seemingly a bit helpful. however I would under no means recommend this, not only because of the quality but also the worst is they charge a bomb and when you wish to cancel due to work overseas or move to another place they still hit you with a huge cancellation penalty in the hundreds of dollars...... very very disappointing, a great money making machine, but the rest is pretty dismal.