Best Home Security Companys

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#7
LifeShield-Logo

LifeShield Security

Similar to: SimpliSafe

Our Score
7.8
User Score
2.9

Or by Phone:  1-(866) 598-1843

Our Score
7.8
User Score
2.9
Rank this Company

Ratings Breakdown

Price

Monthly Basic Price
$29.99-$49.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
144

Number of Reviews

User reviews here on BHSC
131

This Review is maintained by Chase Sagum

Review Last Updated: April 15, 2019

  • Technology: LifeShield Security¬†offers some of¬†the most innovative wireless security systems equipment on the market. The essentials package includes doors sensors, a motion detector, fire sensors, a wireless security tablet, and remote keychain. LifeShield offers an advantage package that may include glass break/window sensors, motion detectors, carbon monoxide detectors, smoke detectors and wireless security cameras, among other security features. The keychain remote and tablet control panel for arming or disarming your home while safely away from the house are also worth mentioning.
  • Installation options: Customers have the ability to decide whether to enlist the help of a professional or save on costs and install the system on their own. The more options the better.
  • Inexpensive set-up: Unlike other home security options, LifeShield customers do not have to pay for all of the equipment and can even install the system on their own. This will save the customer tremendously as it pertains to setting up the system. There is no activation fee.
  • Low monitoring fees: The LifeShield home security model not only saves the customer initially in the set-up process, but they also save with low monthly monitoring costs ranging from $29.99 to $49.99.
  • Limitations: LifeShield requires new customers to pass a credit check and sign a long-term, three-year contract. If customers wish to cancel but fail to do so within the 15-day grace period, they will be subject to early termination fees. There are also many reviews that make mention of the alarm monitoring center not being as responsive to alarm triggers as they ought to be.
  • Our Recommendation: There is no denying the face that LifeShield offers an innovative product, but the limitations required of customers is enough to look elsewhere. Protect America and Frontpoint are affordable and reliable options.

 

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131 LifeShield Security Reviews

1. Select Your Rating:

72
14
5
1
3
1
1
1
8
25
0=WORST 10=BEST

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  1. User Score
    0
    February 21st, 2019
    0 people found this review helpful!
    This company is garbage! The equipment is something you would get at a mark down store and outdated. Does not always work properly and they will not send anyone out to help you with technical problems. I tried to cancel to go with a legit company and they wanted to charge me a huge cancellation fee. So we’re pretty much stuck with a garbage alarm company until the contract is up. STAY FAR AWAY THIS COMPANY IS GARBAGE I PROMISE YOU!!
    Read More
  2. User Score
    0
    December 14th, 2018
    0 people found this review helpful!
    Had nothing but issues with the equipment staying connected to the home base. Decided it was easier to not turn it on. paid for months because the term fees are ridiculous and it was cheaper to wait it out. The equipment is only free until you cancel then they will charge you full price for equipment that is over a year old. avoid this company.
    Read More
  3. User Score
    2
    December 4th, 2018 Bolingbrook, IL
    0 people found this review helpful!
    My Lifeshield home security hasn’t worked for 3 months and I’ve talked to numerous tech & customer service reps without success. It simply doesn’t work & this company could care less. Their customer service closes at 7 p.m., so unless you work evenings, don’t plan on getting in touch with this company. Again, my system doesn’t work.
    Read More
  4. User Score
    0
    November 10th, 2018 Downers Grove, IL
    1 people found this review helpful!
    Do not under any circumstances sign a contract with this company.
    I foolishly have signed a 5 year contract and thank God this is my last year.
    The customer service and the system is awful.
    I have reached the end of my contract and have been trying for the last 3 months to cancel without success. I have called 4 times and each time spent at least 30 minutes on the phone being transfered to different people who in the end finally tell me for one reason or another they cant cancel my account.
    I am fed up I am writing to the better business bureau to lodge a complaint.
    It is ridiculous.
    Read More
  5. User Score
    10
    November 9th, 2018 Morrisville, PA
    1 people found this review helpful!
    I have been a LifeShield customer for about 5 or 6 years and have never had a single issue with anything. It is so easy to manage, was simple to set up, and we set it every day both when we’re at home or when we’re not. It’s been fantastic — and the monthly monitoring is so much cheaper than ADT which is what we had before LifeShield. Sign up – you won’t regret it!
    Read More
  6. User Score
    0
    November 8th, 2018 Glendale, AZ
    0 people found this review helpful!
    Do not give this company your business. I cancelled after the 63 month contract and they are still calling and harassing me all the time. Awful company
    Read More
  7. User Score
    0
    September 21st, 2018 Birmingham, AL
    0 people found this review helpful!
    I was looking for a good alarm service, I had just relocated to a new area and was searching for security company that met my needs. Now at “sales pitch” worth selling because I was sold. So, i got the service in November 2017 very difficulty to install (my son had the tech on the phone and still problems). Now, every month i was calling the alarm company because the alarm was going off for no reason. i was sitting in my driveway when the alarm went off and LifeShield representative said that I wasn’t home and that he needed me to reset my alarm. I can’t get out the contract they make you pay the remaining balance so if i have 2 years left I have to payout the 2 years. I do not like this company I cant wait till this contract is over, I wouldn’t recommend them to anyone.
    Read More
  8. User Score
    0
    August 31st, 2018
    1 people found this review helpful!
    Lifeshield is the worst company we have used in a long time.

    Very sketchy company. They run more like a street gang than a normal company in the US.

    Horrible service. Don’t waste your time.

    Read More
  9. User Score
    0
    August 17th, 2018 Hollywood, FL
    1 people found this review helpful!
    I DIDN’T GET TO START USING MY SYSTEM AND I AM NOW TIED TO A THREE YEAR CONTRACT FOR 40/MONTH. THEY ARE NOTHING BUT FEES AND DIFFICULT INSTALLATION, NOT WHAT THE CLAIM. READ YOUR AGREEMENT.
    Read More
  10. User Score
    0
    July 16th, 2018 Puyallup, WA
    2 people found this review helpful!
    Don’t get stuck with a auto renewing contract with this terrible company. The equipment is outdated and lacking of features. They offered me new equipment when I tried to cancel but couldn’t come close to the cost of features of the other company I switched to.. they told me my account auto renews and I am in the middle of a contract even after 5 + years and are now charging me an early termination fee. Stay far away from them and look else where.
    Read More
  11. User Score
    0
    June 8th, 2018 Myrtle Beach, SC
    2 people found this review helpful!
    This is the worst company I have ever had to deal with. Please don’t get stuck in there scam.They lie about your cancellation. And renew it without permission. BAD, VERY BAD company
    Read More
  12. User Score
    0
    April 30th, 2018
    3 people found this review helpful!
    If you care anything about your family do not use this company I’ve been offline for over two yearsnever received a phone call asking why the alarm has gone off three or four times without a phone call checking to see what the problem was but you can guarantee they take their monthly fee out of my checking account
    Read More
  13. User Score
    10
    February 25th, 2018 Austin, TX
    1 people found this review helpful!
    very easy to install up to date technology, I can control from my app. Cust service is excellent and patient
    Read More
  14. User Score
    1
    February 21st, 2018 Warminster, PA
    4 people found this review helpful!
    Beware of what you are getting. Ask the salesperson to repeat what you are getting twice. Be advised that what you get and the monthly payments are based on your credit. So you will not get what you ask for. They are currently introducing and month to month deal as well as a 30 day cancellation new customers who started the service on mid Feb- present. Meaning, if you are a current subscriber you are not grandfathered into deal and you are only entitled to what you signed on contract, so stop negotiating and threatening to cancel when you have a contract. The CURRENT system is REALLY easy to install. Just be weary that if you do not have high speed wireless internet , you may be left with some equipment parts or cameras for paperweight. SO ASK what internet speed you need. Lastly the customer service behind every phone is outstanding and the agents go through great lengths to make things happen for you. But you’re going to have to take their word when they say, “there’s nothing they can do”. But overall I feel the service starts at the point of sale and make sure you get ALL the info regarding the system.
    Read More
  15. User Score
    0
    January 31st, 2018 Buffalo, NY
    2 people found this review helpful!
    DONT DO IT!!! They lock you into a contract and lie about cancellation!! They told me it would be $15 a month for every remaining month on the contract but when I called to cancel (because Ive never once used it due to horrible equipment) They charged me the 15 a month plus $200!! So I’m going to suck it up and finish out the contract and tell everyone Not to do it!!!!
    Read More
  16. User Score
    1
    January 17th, 2018 Atlanta, GA
    2 people found this review helpful!
    LifeShield is the worst security system my family has ever had! The system consistently went offline. The alarm was triggered numerous times without ANY contact from LifeShield’s call center. We never missed a payment, EVER but when our alarm goes off while we are on vacation and no one is called and even with us going to our local police station and being told they were never dispatched to our address, which is what Life Shield told us, LifeShield won’t acknowledge breach of contract on their part and release us from the 3 YEAR CONTRACT you have to agree to in order to have their service.

    My family ultimately had to pay for two security systems, LifeShield and one that ACTUALLY provided security, for the duration of the LifeShield contract. We went with LifeShield because of the discount we received from our DirectTV service but it definitely was not worth it.

    Read More
  17. User Score
    0
    January 13th, 2018 Sacramento, CA
    2 people found this review helpful!
    Two alarm events, one for five(5) minutes and the other for approximately seen(7) minutes; I forgot to disarm system after returning home. However, in both events, no one from LifeShield monitoring didn’t call to ascertain if I needed assistance nor did law enforcement show up. I don’t think that LifeShield monitors its alarms systems. In my opinion, LifeShield is nothing but a scam.
    Read More
  18. User Score
    1
    January 11th, 2018 San Francisco, CA
    1 people found this review helpful!
    When i decided to leave ADT in February 2015 due to pricing and come over to LifeShield i thought I was making a wise choice. The customer service entices you will great plans of service and equipment. The equipment arrived but YOU are the installer. That part they failed to disclose. I set up all the equipment and billing began. The issues followed beginning with the wireless keypad. You could not have batteries in it and use the ac plug. So we were told by customer service to take out the batteries and use the AC plug and that we would see low battery on the keypad daily but it would still work. I battled the keypad on several occasions trying to get a connection when you arm it to go to work. I was told i would need to unplug it for 30 seconds and replug it in order for the connection to work. That put me behind in my daily commute. Then came terrible breaks in service throughout the contract period. The reason folks sign up for service is to have peace of mind. To constantly receive emails stating sensor communication lost does not give you that peace while you are away. This has been occuring over the 2years and 11 months i have been in service with LifeShield. Two weeks ago the alarm triggered a call from customer service 10 minutes after i pulled off to work. i came back to find nothing wrong and cancelled the call for police assistance. I went about my day again and 4 minutes later the customer service called again to report an alarm. I had them send the police over who found nothing and said it was probably a faulty sensor. I finally had enough of the service and decided to go back to ADT. I contacted LifeShield to cancel and was told my contract was not over until February 2018 and if i canceled prior to that there would be an early termination fee of $349 assessed. So to summarize if i cancel service in month 35 of a 36 month contract I need to pay $359 instead of the monthly bill fee of $50. BUT BEWARE…if you do not call and cancel precisely on the date, they can and will re-sign you to another year contract and you will be on the hook for that early termination fee. IT IS A CRUDE business tactic.

    BEWARE BEWARE BEWARE

    Read More
  19. User Score
    1
    January 9th, 2018 Madison, WI
    3 people found this review helpful!
    Technician didn’t install/attach equipment securely so it keeps falling send false messages that the window is open. Also can’t bypass on the code panel to ignore so now I have to try to make it stick before I can turn the alarm on
    The touchpad nor code panel (box) stayed charged

    It was easier to just unplug everything. I will be cancelling as soon as my contract is over and going back to ADT.

    Read More
  20. User Score
    0
    January 3rd, 2018 Meadville, PA
    0 people found this review helpful!
    This company is the worst. Stay away unless you want to be stuck for 36 months of payments for a horrible system
    Read More

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Our Score
7.8
User Score
2.9
Rank this Company

Ratings Breakdown

Price

Monthly Basic Price
$29.99-$49.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
144

Number of Reviews

User reviews here on BHSC
131
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,317