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#9
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LifeShield Security

Similar to: SimpliSafe

Our Score
6.8
User Score
3.7

Visit Site

Our Score
6.8
User Score
3.7
Rank this Company

Ratings Breakdown

Price

Monthly Basic Price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
6/10

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
13

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
144

Number of Reviews

User reviews here on BHSC
92

This Review is maintained by Chase Sagum

Review Last Updated: January 6, 2017

ATTENTION: As of January 2016, LifeShield Security is now officially a part of AT&T’s Digital Life home security system. The following review is intended for customers researching LifeShield as it was before being purchased by AT&T.

Visitors to this review are strongly encouraged to investigate our top home security companies for available services.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$34.99-49.99
$99

#2

8.6
$43.49
$35

#3

7.0
$14.99
$229.96

#9
unnamed

3.7
$39.99
$0

Security System Overview

LifeShield brings you protection for the 21st Century. The LifeShield home security system actually has four layers of back-up and is almost impossible for any burglar to defeat.

LifeShield Security is really making a push to provide high-quality technology to its customers. The new Homescreen Touchpad is now available in Beta!

LifeShield was recently purchased by DirecTV. Only current DirecTV customers can use LifeShield as their home security system. LifeShield products can no longer be purchased separate of DirecTV products and will be bundled as part of a package.

The Homescreen Touchpad is an 8-inch Android tablet pre-loaded with the LifeView application to make it easier than ever to sync to your home security. You will be able to do everything you normally do on your LifeShield keypad console, and you will also have access additional safety features from anywhere within your home.

When you enter LifeShield’s Beta program, here’s what you should expect:

  • The LifeView application will be the only app on the Touchpad. This only benefits your security, and allows LifeShield to assist you remotely with any troubleshooting – remember, this is a Beta product!
  • You will receive the traditional keypad console in addition to the Homescreen Touchpad. Eventually, the touchpad will replace the keypad console, so please use the touchpad as much as possible so that you can give LifeShield honest feedback on how they can improve the user experience.
  • LifeShield needs your feedback! Your participation in the Beta program is essential to the future of LifeShield’s products. Please provide us with your honest feedback and opinions on surveys and via email anytime.

LifeShield uniquely offers DIY kits and professional installation. For individuals who feel comfortable installing the system themselves, we highly recommend the Home Essential Kit – Gold Package.

The Good

LifeShield Security offers not only the most innovative wireless equipment on the market, but also allows you to use an iPad or smart phone to monitor the activities at your home with their LifeView product. The equipment includes glass break sensors and wireless cameras, among other security features. The remote control for arming or disarming your home while safely away from the house is also worth mentioning. They offer a lot of free products and services including: equipment, LifeView and remote monitoring, and fire monitoring. As a matter of fact, LifeShield sometimes offers free iPads for LifeView monitoring. LifeShield also claims to respond the fastest to emergencies, so you can always trust them to handle such situations in a timely manner and appropriately. Some other benefits include:

  • FREE Equipment
  • Remote Access via Computer or Smartphone
  • DIY and Professional Installation
  • No landline required
  • 24/7 Professional Home Security Monitoring

No company is perfect, but it looks like LifeShield is working on improving their services. Here is why BHSC experts recommend their services:

  • Installation options – Customers have the ability to decide whether to enlist the help of a professional or save on costs and install the system on their own. The more options the better.
  • Inexpensive Set-up – Unlike other home security options, LifeShield customers do not have to pay for all of the equipment and can even install the system on their own. This will save the customer tremendously as it pertains to setting up the system.
  • Low monitoring fees – The LifeShield home security model not only saves the customer initially in the set-up process, but they also save with low monthly monitoring costs of $39.99.

The Bad

Bad reviews about LifeShield are hard to come by; however, there are still a few issues that should be dealt with. One of them is the fact that some consumers have reported that equipment is faulty at times, but as an incentive, LifeShield offers their customers extra equipment if customers report it to them. Customers can also buy lifetime warranties for a mere $2.95. Another problem is they do not offer refunds to customers whenever the need arises. Most companies operating in the home security industry do not offer refunds, but it is still frustrating regardless.

The Bottom Line

LifeShield Security is one of the best home security companies in the industry and offers solutions that are both innovative and effective. Their products and services are exceptional, given the fact that they use updated technology while also offering free security services and equipment. LifeShield is quickly becoming an innovator and leader in the home security industry. If you are looking for home security solutions that will suit your needs while at home and away, you can definitely trust LifeShield because of their customized solutions and consumer-centric methods.

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92 LifeShield Security Reviews

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  1. User Score
    0
    January 6th, 2017 Maiden, NC
    0 people found this review helpful!
    Stay away from these scam artist. Cutomer service is horrible! The equipment glitches and you are on your own according to them because you install it yourself.
    Read More
  2. User Score
    2
    December 29th, 2016 West Jordan, UT
    1 people found this review helpful!
    The ‘attention, Life Shield is now a part of AT&T Digital Life’ should read, “WARNING….”
    The system was installed in October of 2015. I’ve been on the phone with Customer Service and the “Solution Center at least every other month. There have been four Tech visits to date (28 DEC 16). The last was 21 DEC 16 and I’m getting another one tomorrow, 29 DEC 16.
    The system is constantly being knocked off line, you loose connectivity with the APP (Computer and Phone), you’re constantly being directed to reboot the system. CHAT personnel are locked into a script that leads to a Tech Visit. Phone people are sometimes very helpful in restoring service and, sometimes not so much or not at all helpful. Cameras record hours of snow storms even when sensitivity is turned down to the point the camera can’t sense people walking around. Fields of sensitivity aren’t of any use either. Cameras record changes in light so when a cloud sends a shadow over the field of view, the camera records it. Please please please tell me there’s a better system out there?
    Read More
  3. User Score
    0
    December 21st, 2016 Spokane, WA
    0 people found this review helpful!
    With the recent upgrade to the 3G system Lifeshield no longer has enough area coverage to connect to all of the sensors in my house. The maximum coverage with the new 3G equipment is 30 feet from the base unit to to the repeater and then 30 feet from the repeater to a sensor. That is a maximum coverage of 60 feet. This coverage is insufficient for my house. When I called Lifeshield to let them know about this they told me that they would cancel the service and that I should throw the new upgrade equipment away. I now have no security system and will have to look elsewhere.
    Read More
  4. User Score
    0
    December 1st, 2016 Roswell, GA
    2 people found this review helpful!
    This had got to be the worst security company in the planet! Let’s see… where shall I start…. faulty equipment, poor customer service, liars, thieves, now access to your account online and just out right horrible horrible company!

    I think the only way to put a stop to this company’s poor business practice is to seek legal action!

    Read More
  5. User Score
    1
    November 4th, 2016
    1 people found this review helpful!
    I’m giving them a 1 only because the equipment is decent minus the couple of false alarms for fire immediately after arming it and them calling the secondary contact and skipping the primary contact all together and dispatching police and fire.

    Had issues with the account for 2 years with logins to the online portal and mobile app. I know the login wasn’t incorrect and the password reset function has never worked. They promised we would not be billed until the issue was resolved. After 16 months the issue still exists and we’ve been billed each month for 16 months. They insist it is user error. Seriously, I’ve been in the tech support/customer service field for 10 years. I know how to enter a username and password.

    There was also an issue with notifications being sent 3-6 times per notification via text and email even though the notifications no longer existed in the system and one of the phone numbers (my ex-wife) was removed from the account/notification system. This went on for about 8 months until they figured it out on the back end. During those 8 months I called at least once a week and they said it was impossible that it was happening.

    The billing seems to fail at least once every 2-3 months and they will tell you that you are overdue, but immediately after the first failed payment the payment will work without any manual effort.

    Their support doesn’t listen, they swear they will call you back within 24-72 hours (and they’ve never called me back). Save your money and go with….well anything BUT this company. Oh and when they sold the system it was Internet only with cellular backup devices you could plug into the wall or your neighbors. They never mentioned that they were planning on releasing their cellular control panel soon. They just wanted to make the sale and then refuse to upgrade the panel. They lied and said that they were working on a promotion to upgrade existing customers. When I called back I was told there was never such a conversation.

    Read More
  6. User Score
    0
    September 4th, 2016 Clarendon Hills, IL
    2 people found this review helpful!
    my home was burglarized today
    It took life shield 25 min to notify the police
    First they called the fire department because they didn’t have the dispatch phone
    Then by the time they called the right number , I have already notified the police my self.
    We have very valuable stolen

    The worst service ever
    Don’t trust them with your home

    Read More
  7. User Score
    0
    July 11th, 2016 Riverside, CA
    2 people found this review helpful!
    Useless service – I’ve just cancelled it and they charged me an early termination fee. Don’t consider this company and if you do, ask for a 1-year contract that way when you realize the value of their service and want to cancel, the termination fee will be minimized.
    Read More
  8. User Score
    9
    July 7th, 2016
    0 people found this review helpful!
    ive had lifeshield since it was Ingrid. It was fairly easy to install, except the flood detector. There were some early issues with pets settting off motion detectors which they helped me with. Most important, it is flexible, portable, and reliable. Themonitoring service is excellent and most importantly, the customer service is superb. Every time I call I get through. If I am setting it up on a weekend, someone is there to help. They’re patient, American, intelliglble and have always solved my problem. I’m sure other setups, like simpli safe, are good, but i’ve had great luck with Lifeshield.
    Read More
  9. User Score
    0
    June 22nd, 2016 Wellston, OK
    2 people found this review helpful!
    I moved and now rent and the landlord will not let me put up the system and lifeshield will not let me get out of my contract without paying a huge lump sum, so I have to pay for another year and few months for nothing. Thanks AT&T and Lifeshield. I will never recommend you and tell everyone I know to stay away from your services.
    Read More
  10. User Score
    0
    June 15th, 2016 Peoria, AZ
    5 people found this review helpful!
    This has to be the worst company EVER!! Do not get this garbage of an “alarm system”!!!! I accidentally set the alarm off and it doesn’t make any noise my husband was in the bedroom and had no idea it had gone off!!!! When I called I was told it’s so loud IT’S NOT! The customer service is awful, I also called to cancel this after a few days of having it and was told I cannot that it’s already been set up😡 I cannot use the motion detector because it picks up my 30lb dog and was told the motion is for 80lbs and bigger! As the previous actual consumer wrote the tablet must be plugged in at all times AND I have to lay it down because of how bright it is in our room!! The key pad has to be plugged in or it shows there is an error on the app so it’s not wireless at all! We constantly get notifications of powered loss, back door lost, window lost!!! Get a real company, don’t waste your money and go for something that is quality and not a joke and lack of good business!!!! I hate that I have a contract with them and cannot get out without giving them an arm and a leg! DO not believe the only positive review it cannot be true!!!! A friend got this also and she is just as pissed as I am!!!!! I promise you if you get it you will regret it and it will be two late😡😡😡😡😡
    Read More
  11. User Score
    6
    May 5th, 2016 Albany, CA
    1 people found this review helpful!
    The monitoring part of company has always been great: have had a couple of false alarms and they always called back within seconds of the alarm to check in. No complaints on that.
    On the billing part of the company, they plain suck. On 3 separate occasions I have been overcharged for who knows what reason. I have automatic payment using my bank account and it gets deducted on the first of each month and those 3 instances they overcharged a month’s payment (twice) and two month’s payments (once!!) When you call they make you send proof (bank statement) of the overcharges and then 3-5 business days later they put the money back. Cannot wait for my contract to be up in a few months. Way technologically better and more affordable companies out there in the last 2 and a half years (time I’ve been with LS).
    Read More
  12. User Score
    0
    April 28th, 2016 Indio, CA
    1 people found this review helpful!
    Worst security system ever! Multiple problems activating and deactivating alarms. Horrible customer service.
    Read More
  13. User Score
    8
    April 25th, 2016 Shawnee, OK
    1 people found this review helpful!
    We have had this system for five years and it works fine. No complaints.
    Read More
  14. User Score
    0
    April 12th, 2016 White Bluff, TN
    3 people found this review helpful!
    Customer service is awful, doesn’t work but I’m stuck in their contract! They won’t let me out and won’t send anyone out to fix it…. Can’t seem to get it to work through their phone help! Do yourself a favor and run far away
    Read More
  15. User Score
    1
    March 19th, 2016 Harvest, AL
    0 people found this review helpful!
    I installed the system in the beginning of 2014. After a few sensor adjustments it appeared to work correctly. This system only used broadband internet to report…..no cellular option. The main issue over the years has been intermittent email reports on events. Due to changes in my area, I needed to add cellular reporting….however AT&T does not offer that in my neighborhood. I requested to end my contract since they could not provide the needed service. For $150.00 they ended my contract—no sorry, no reduced amount…..nothing—just pay your $150.00 and go. If you have ever tried to get a DISH problem solved over the phone…..you know what it is now like to deal with LifeShield. What good is a nice system when support is weak?
    Read More
  16. User Score
    0
    February 15th, 2016 Visalia, CA
    2 people found this review helpful!
    This system sucks! It is a joke, I can walk in my home and it does not go off but it goes off for no reason at 4am!!!! This has happened twice, too bad Life Sheild is not as good as DTV!!! I’m stuck but as soon as I’m out of contract we are dumping this sorry system. Very disappointed.
    Read More
  17. User Score
    0
    December 12th, 2015 Chapin, SC
    2 people found this review helpful!
    Do not use these guys or their system! My house was burglurized and the system did not alarm. Life Shield said because it was cellular it had lost the signal for a short period of time. I have been paying for monitering for over 3 years with a false sense of security and have not even been able to get them to rectify or return y calls. They also continue to draft my account even though I told them I was disconnecting the system because it did not work.
    Read More
  18. User Score
    0
    December 10th, 2015 Katy, TX
    2 people found this review helpful!
    Wish I would have researched and read reviews before getting stuck in 3 yr contact. I, like others, have had many issues. Tablet freezes, if it’s not plugged in it dies..cameras often say they are disconnected, tells me front door has lost connection almost every day, says my back door has been opened while I’m sitting right there staring at it, false alarm twice. ..
    So disappointed that we got this crappy service that is not at all worth the $50 a month we pay for. And yes you have to pay $15 a month for canceling early. Do not get Lifeshield! !!!!!!
    Read More
  19. User Score
    0
    December 4th, 2015 Hoquiam, WA
    2 people found this review helpful!
    They raised my rate after 2 years. Told me they finally added tax. 4 dollars a month more. Out of the kindness of their hearts, they were absorbing the tax.

    Yeah right,
    thanks for the additional cost

    Read More
  20. User Score
    0
    November 18th, 2015 Canal Winchester, OH
    3 people found this review helpful!
    This is the most useless thing I own, and I can’t get rid of it until Dec. 2017 without paying through the nose. Stay away from Lifeshield!!!
    Read More

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Our Score
6.8
User Score
3.7
Rank this Company

Ratings Breakdown

Price

Monthly Basic Price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
6/10

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
13

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
144

Number of Reviews

User reviews here on BHSC
92
Our Score
8.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99-49.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
12-36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
307