Best Home Security Companys

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#7
LifeShield-Logo

LifeShield Security

Similar to: SimpliSafe

Our Score
7.8
User Score
3.1

Visit Site

Or by Phone:  1-(866) 598-1843

Our Score
7.8
User Score
3.1
Rank this Company

Ratings Breakdown

Price

Monthly Basic Price
$29.99-$49.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
144

Number of Reviews

User reviews here on BHSC
124

This Review is maintained by Chase Sagum

Review Last Updated: July 26, 2018

LifeShield Security is a home security company that was built on the concept of innovation with three main objectives: to improve efficiency, eliminate the middleman, and reduce the cost of ownership for customers. The company offers four layers of backup protection, making it difficult for burglars to defeat the alarm systems.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#7
LifeShield-Logo

3.1
$29.99-$49.99
$0

The Good

LifeShield Security offers some of the most innovative wireless security systems equipment on the market. The essentials package includes doors sensors, a motion detector, fire sensors, a wireless security tablet, and remote keychain. The alarm company offers an advantage package that may include glass break/window sensors, motion detectors, carbon monoxide detectors, smoke detectors and wireless security cameras, among other security features. The keychain remote and tablet control panel for arming or disarming your home while safely away from the house are also worth mentioning. All systems and alarm notifications can be managed through the LifeShield app. They offer a lot of free products and monitoring services including equipment, remote monitoring via the mobile app, and fire monitoring. LifeShield claims to respond the fastest to emergencies, so you can always trust them to handle such situations in a timely manner and appropriately. Some other benefits include:

  • FREE Equipment
  • Remote Access via Computer or Smartphone
  • DIY or Professional Installation
  • No Landline Required
  • 24/7 Professional Home Security Monitoring Services

No alarm company is perfect, but it looks like LifeShield is working on improving their services. Here is why BHSC experts recommend their services:

  • Installation options – Customers have the ability to decide whether to enlist the help of a professional or save on costs and install the system on their own. The more options the better.
  • Inexpensive set-up – Unlike other home security options, LifeShield customers do not have to pay for all of the equipment and can even install the system on their own. This will save the customer tremendously as it pertains to setting up the system. There is no activation fee.
  • Low monitoring fees – The LifeShield home security model not only saves the customer initially in the set-up process, but they also save with low monthly monitoring costs ranging from $29.99 to $49.99.

The Bad

Bad reviews about LifeShield Security systems are hard to come by; however, there are still a few issues that should be dealt with. LifeShield requires new customers to pass a credit check and sign a long-term, three-year contract. If customers wish to cancel but fail to do so within the 15-day grace period, they will be subject to early termination fees. There are also many reviews that make mention of the alarm monitoring center not being as responsive to alarm triggers as they ought to be.

The Bottom Line

LifeShield Security is one of the best home security companies in the industry and offers solutions that are both innovative and effective. Their products and customer service are exceptional, given the fact that they use updated technology while also offering free equipment and competitively priced monitoring. However, LifeShield requires its customers to pass a credit check and sign into lengthy contracts in order to obtain service.

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124 LifeShield Security Reviews

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  1. User Score
    0
    August 31st, 2018
    0 people found this review helpful!
    Lifeshield is the worst company we have used in a long time.

    Very sketchy company. They run more like a street gang than a normal company in the US.

    Horrible service. Don’t waste your time.

    Read More
  2. User Score
    0
    August 17th, 2018 Hollywood, FL
    0 people found this review helpful!
    I DIDN’T GET TO START USING MY SYSTEM AND I AM NOW TIED TO A THREE YEAR CONTRACT FOR 40/MONTH. THEY ARE NOTHING BUT FEES AND DIFFICULT INSTALLATION, NOT WHAT THE CLAIM. READ YOUR AGREEMENT.
    Read More
  3. User Score
    0
    July 16th, 2018 Puyallup, WA
    2 people found this review helpful!
    Don’t get stuck with a auto renewing contract with this terrible company. The equipment is outdated and lacking of features. They offered me new equipment when I tried to cancel but couldn’t come close to the cost of features of the other company I switched to.. they told me my account auto renews and I am in the middle of a contract even after 5 + years and are now charging me an early termination fee. Stay far away from them and look else where.
    Read More
  4. User Score
    0
    June 8th, 2018 Myrtle Beach, SC
    1 people found this review helpful!
    This is the worst company I have ever had to deal with. Please don’t get stuck in there scam.They lie about your cancellation. And renew it without permission. BAD, VERY BAD company
    Read More
  5. User Score
    0
    April 30th, 2018
    2 people found this review helpful!
    If you care anything about your family do not use this company I’ve been offline for over two yearsnever received a phone call asking why the alarm has gone off three or four times without a phone call checking to see what the problem was but you can guarantee they take their monthly fee out of my checking account
    Read More
  6. User Score
    10
    February 25th, 2018 Austin, TX
    0 people found this review helpful!
    very easy to install up to date technology, I can control from my app. Cust service is excellent and patient
    Read More
  7. User Score
    1
    February 21st, 2018 Warminster, PA
    2 people found this review helpful!
    Beware of what you are getting. Ask the salesperson to repeat what you are getting twice. Be advised that what you get and the monthly payments are based on your credit. So you will not get what you ask for. They are currently introducing and month to month deal as well as a 30 day cancellation new customers who started the service on mid Feb- present. Meaning, if you are a current subscriber you are not grandfathered into deal and you are only entitled to what you signed on contract, so stop negotiating and threatening to cancel when you have a contract. The CURRENT system is REALLY easy to install. Just be weary that if you do not have high speed wireless internet , you may be left with some equipment parts or cameras for paperweight. SO ASK what internet speed you need. Lastly the customer service behind every phone is outstanding and the agents go through great lengths to make things happen for you. But you’re going to have to take their word when they say, “there’s nothing they can do”. But overall I feel the service starts at the point of sale and make sure you get ALL the info regarding the system.
    Read More
  8. User Score
    0
    January 31st, 2018 Buffalo, NY
    1 people found this review helpful!
    DONT DO IT!!! They lock you into a contract and lie about cancellation!! They told me it would be $15 a month for every remaining month on the contract but when I called to cancel (because Ive never once used it due to horrible equipment) They charged me the 15 a month plus $200!! So I’m going to suck it up and finish out the contract and tell everyone Not to do it!!!!
    Read More
  9. User Score
    1
    January 17th, 2018 Atlanta, GA
    2 people found this review helpful!
    LifeShield is the worst security system my family has ever had! The system consistently went offline. The alarm was triggered numerous times without ANY contact from LifeShield’s call center. We never missed a payment, EVER but when our alarm goes off while we are on vacation and no one is called and even with us going to our local police station and being told they were never dispatched to our address, which is what Life Shield told us, LifeShield won’t acknowledge breach of contract on their part and release us from the 3 YEAR CONTRACT you have to agree to in order to have their service.

    My family ultimately had to pay for two security systems, LifeShield and one that ACTUALLY provided security, for the duration of the LifeShield contract. We went with LifeShield because of the discount we received from our DirectTV service but it definitely was not worth it.

    Read More
  10. User Score
    0
    January 13th, 2018 Sacramento, CA
    2 people found this review helpful!
    Two alarm events, one for five(5) minutes and the other for approximately seen(7) minutes; I forgot to disarm system after returning home. However, in both events, no one from LifeShield monitoring didn’t call to ascertain if I needed assistance nor did law enforcement show up. I don’t think that LifeShield monitors its alarms systems. In my opinion, LifeShield is nothing but a scam.
    Read More
  11. User Score
    1
    January 11th, 2018 San Francisco, CA
    1 people found this review helpful!
    When i decided to leave ADT in February 2015 due to pricing and come over to LifeShield i thought I was making a wise choice. The customer service entices you will great plans of service and equipment. The equipment arrived but YOU are the installer. That part they failed to disclose. I set up all the equipment and billing began. The issues followed beginning with the wireless keypad. You could not have batteries in it and use the ac plug. So we were told by customer service to take out the batteries and use the AC plug and that we would see low battery on the keypad daily but it would still work. I battled the keypad on several occasions trying to get a connection when you arm it to go to work. I was told i would need to unplug it for 30 seconds and replug it in order for the connection to work. That put me behind in my daily commute. Then came terrible breaks in service throughout the contract period. The reason folks sign up for service is to have peace of mind. To constantly receive emails stating sensor communication lost does not give you that peace while you are away. This has been occuring over the 2years and 11 months i have been in service with LifeShield. Two weeks ago the alarm triggered a call from customer service 10 minutes after i pulled off to work. i came back to find nothing wrong and cancelled the call for police assistance. I went about my day again and 4 minutes later the customer service called again to report an alarm. I had them send the police over who found nothing and said it was probably a faulty sensor. I finally had enough of the service and decided to go back to ADT. I contacted LifeShield to cancel and was told my contract was not over until February 2018 and if i canceled prior to that there would be an early termination fee of $349 assessed. So to summarize if i cancel service in month 35 of a 36 month contract I need to pay $359 instead of the monthly bill fee of $50. BUT BEWARE…if you do not call and cancel precisely on the date, they can and will re-sign you to another year contract and you will be on the hook for that early termination fee. IT IS A CRUDE business tactic.

    BEWARE BEWARE BEWARE

    Read More
  12. User Score
    1
    January 9th, 2018 Madison, WI
    3 people found this review helpful!
    Technician didn’t install/attach equipment securely so it keeps falling send false messages that the window is open. Also can’t bypass on the code panel to ignore so now I have to try to make it stick before I can turn the alarm on
    The touchpad nor code panel (box) stayed charged

    It was easier to just unplug everything. I will be cancelling as soon as my contract is over and going back to ADT.

    Read More
  13. User Score
    0
    January 3rd, 2018 Meadville, PA
    0 people found this review helpful!
    This company is the worst. Stay away unless you want to be stuck for 36 months of payments for a horrible system
    Read More
  14. User Score
    0
    November 14th, 2017
    6 people found this review helpful!
    Our home was robbed on 12/9/16 we never received even one communication from LifeShield! We called them to cancel our service, after we tested the system again and it still didn’t work, fire or security. They still wanted a huge cancellation fee. They said try this, do this, attempting to service the unit ourselves, still would not send out a technician or simply cancel service without a huge fee. Now 11/15/17 called to cancel again, contract is complete, system has been replaced by another company, and LifeShield crap is in box in garage! Still they are giving us grief about canceling service! Don’t do anything with this company! They have only installers no technicians! The products they install are complete junk as well! Waning! Warning! Warning! STAY AWAY!
    Read More
  15. User Score
    0
    November 10th, 2017 Tampa, FL
    3 people found this review helpful!
    11/10/2017 Lifeshield DO NOT SIGN WITH THIS COMPANY Their customer service is horrible and the supervisor promises one thing and do not deliver on promises. I have had this service and although I call and complain every month about issues with billing, refund, how the customer services are rude, they auto renew my account and told me I had an early termination fee. And if a supervisor promises to work with you on refund you cannot get a hold of that person again. They say no one by that name works here.

    PLEASE DO NOT LIFESHIELD SERVICE. RUN.

    Read More
  16. User Score
    0
    October 30th, 2017
    4 people found this review helpful!
    I subscribed to LifeShield Alarm System on June 26, 2017. On 10/25/17 I received a text from the dispatcher stating there was a breach of the system. I did not receive a phone call. I called LifeSheild to inquire what the breach entailed. I was told they had called me and left a message. My phone did not show an incoming call from them on the call log. They suggested I call the dispatcher. The dispatcher insisted they had called me and the local police department. They continued to insist they had called me and the PD. I then called the local Police Dept. and asked if they had been notified of a breach. They said they had not received a call regarding my address. This company falsifed the information in this matter and I am cancelling my contract with them. They are rereliable and dishonest.
    Read More
  17. User Score
    0
    October 19th, 2017 Miami, FL
    3 people found this review helpful!
    You buy the system cash and when you move out of the house they don’t let you transfer the system to the new owner. So you just waisted your money on all that equipment
    Read More
  18. User Score
    1
    October 2nd, 2017 Tampa, FL
    4 people found this review helpful!
    At the start of my contract, there were a number of months that, unknown to me, my security system was not being monitored nor program to contact the police as installed/and set up. (The main reason I secured Lifeshield was because I had a security concern with a dangerous ex.) I only discovered that that my system which I was paying for not being monitored when my alarm was activated by me and I was not able to turn it off (I did not remember the Code as I had been using a FOB that was not working) — no one responded; no call was made. At the time of the discovery, they offered to extend my contract for the number of months that it was not being monitored. (Why would I want to do that?) Now at the end of my contract, I have moved and cannot take or use the system. While I misunderstood the contract end date was one year LONGER than I remembered, Lifeshield will not allow me to cancel the contract and insists that I make monthly payments (but I was given a $10 / month reduction). This was the contract, so I appreciate that I am stuck paying for it though I get no benefit it anyway. However, the customer service rep informed me that essentially I had to contact them 30-days prior to the end of the contract to stop the charges at the end of the contract as they will not take a note or order it now — but she certainly made it clear that she was annotated it was my responsibility to call next July (10 months away) to stop their autopayments from hitting my credit card. Seems like in this day and age of technology and in the spirit of good Customer Care, they could stop autopayments at the end of the contract period IF THAT IS WHAT THE CUSTOMER REQUESTS. They won’t even commit to generating an e-mail message that reminds the customer at the end of the contract to verify whether they wish to continue with the service, but they are designed to continue charging the customer the autopay past the end of the contract. (Certainly feels they are hoping customers forget so they can keep charging them–and based on another review, they plan to charge you for another year!) No telling whether the monitoring still continues if the customer passes the end date, but Lifeshield guarantees they will continue to charge you! (I WILL NOT DO BUSINESS WITH THE EVER AGAIN). Highly recommend if you want a customer-centric, reliable security company you look elsewhere.
    Read More
  19. User Score
    1
    August 31st, 2017 Livermore, CA
    2 people found this review helpful!
    Best Feature about them is remote access. Their devices are cheaply made, have had issues with them falling off shortly after install. should had paid the little extra and stuck with ADT.

    Their Customers services is Lacking to say the least. They auto billed and sent us emails saying we were past due, so we tried for months to contact them to update info. And we couldn’t get a hold of them. Tried calling during their specific hours and they would state their hours which we were obviously calling during. When i finally got though to them they said they never received any of my emails and only received a couple of calls prior to our issues. Well duh, if i cant get though how are you going to log our calls? Anyways . after i spoke with Supervisor Jill, she was more pleasant than the customer service reps and took my cancellation payment down a little bit after i turned down her offer of trying to keep me. She honestly would had been only reason i stayed had i not already signed back up with ADT. only because of her am i giving them a 4. I was going to rate them 0-1

    Read More
  20. User Score
    0
    August 30th, 2017 Muldrow, OK
    1 people found this review helpful!
    If you go one day over your contract, you are auto enrolled for another year, and must pay for the whole year!
    Read More

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Our Score
7.8
User Score
3.1
Rank this Company

Ratings Breakdown

Price

Monthly Basic Price
$29.99-$49.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
144

Number of Reviews

User reviews here on BHSC
124
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,248