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#12
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LifeShield Security

Similar to: SimpliSafe

Our Score
7.8
User Score
3.5

Visit Site

Our Score
7.8
User Score
3.5
Rank this Company

Ratings Breakdown

Price

Monthly Basic Price
$29.99-$49.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
144

Number of Reviews

User reviews here on BHSC
100

This Review is maintained by Chase Sagum

Review Last Updated: June 14, 2017

LifeShield Security is a home security company that was built on the concept of innovation with three main objectives: to improve efficiency, eliminate the middleman, and reduce the cost of ownership for customers. The company offers four layers of backup protection, making it difficult for a burglar to defeat.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$19.99-$42.99
$0

#2

7.9
$34.99
$99

#3

6.1
$34.95-49.95
$99

#12
unnamed

3.5
$29.99-$49.99
$0

The Good

LifeShield Security offers some of the most innovative wireless equipment on the market. The company’s home security systems include glass break sensors and wireless cameras, among other security features. The remote control for arming or disarming your home while safely away from the house is also worth mentioning. They offer a lot of free products and services including: equipment, remote monitoring, and fire monitoring. LifeShield claims to respond the fastest to emergencies, so you can always trust them to handle such situations in a timely manner and appropriately. Some other benefits include:

  • FREE Equipment
  • Remote Access via Computer or Smartphone
  • DIY or Professional Installation
  • No Landline Required
  • 24/7 Professional Home Security Monitoring

No company is perfect, but it looks like LifeShield is working on improving their services. Here is why BHSC experts recommend their services:

  • Installation options – Customers have the ability to decide whether to enlist the help of a professional or save on costs and install the system on their own. The more options the better.
  • Inexpensive set-up – Unlike other home security options, LifeShield customers do not have to pay for all of the equipment and can even install the system on their own. This will save the customer tremendously as it pertains to setting up the system.
  • Low monitoring fees – The LifeShield home security model not only saves the customer initially in the set-up process, but they also save with low monthly monitoring costs ranging from $29.99 to $49.99.

The Bad

Bad reviews about LifeShield are hard to come by; however, there are still a few issues that should be dealt with. LifeShield requires new customers to pass a credit check and sign a three-year contract. If customers wishes to cancel but fails to do so within the 15-day grace period, they will be subject to early termination fees.

The Bottom Line

LifeShield Security is one of the best home security companies in the industry and offers solutions that are both innovative and effective. Their products and services are exceptional, given the fact that they use updated technology while also offering free equipment and competitively priced monitoring. However, LifeShield requires its customers to pass a credit check and sign into lengthy contracts in order to obtain service.

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100 LifeShield Security Reviews

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  1. User Score
    1
    July 20th, 2017 Pittston, PA
    0 people found this review helpful!
    We purchased this seecurity system when it was named (Ingrid Security) in 2010. It is now LifeShield which is under the umbrella of Direct TV.
    First and foremost: The SENSORS placed on the windows are UNDEPENDABLE! Over the years we have had many sensors go bad, & you need to send the “bad” sensor back and this company sends you a new sensor at no charge.
    One night we were sitting in our kitchen & the alarm system was activated, telling us the “Backdoor” is open! The door was shut tight and the sensor was bad.
    We were away several hundred miles away this year and last year and the alarm system is again activated…LifeShield receives the alert and & sends the State Police to our home..each in the late evening. There was NOTHING wrong..again a bad sensor!
    We are viglilant about changing the battery in the home base unit and we know this was not the problem in either of these instances above.
    Today (7/20/2017) I called the LifeShield company to CANCEL this service. Josie (tech) informed me that their is a NEW updated system now and that she would sent this to us “free of charge”. She told me this was still based on the window sensor system and of course via the internet like our old unit.
    Why does this company not OFFER this FREE UPGRADE to users with older units such as ours?
    We CANCELLED LifeShield security systems for our home, as we feel this system is just UNDEPENDABLE. It may be cheaper than other companies, but if DOES NOT give us peace of mind. Neither my husband or myself could sleep last night when the alarm system again activated and the State Police were once again dipatched to our home for no reason; again a faulty sensor. The State Police informed us that we would be charged if this happens again!! NO THANKS Life Shield!
    K & D Moyer
    Read More
  2. User Score
    0
    June 27th, 2017 MO
    0 people found this review helpful!
    I was under the understanding because I made clear as a single female that it would be hard for me to get the security monitor up that I would get days after I got it up to decide if I wanted to keep it. They forefitted me of that. I have been paying on this for 5 years and only used it for two. Even after they told me I couldn’t cancel When I did cancel they tried to tell me I had to pay the whole bill at once. But that isn’t law. I explained to them that isn’t right and continued to make regular payments. I feel they have taken advantage of me in large. I do not recommend useing this company ever! My house got broke into to begin with I was full of fear so I was definitely taken advantage of by this company in a few ways. I still to this day owe them for a product I wanted to send back and only used for two years yet 5 years later here I am still paying them. My advice for anyone considering this company is. Do not do it. It’s a truck!!
    Read More
  3. User Score
    5
    May 16th, 2017 Jersey City, NJ
    0 people found this review helpful!
    I have the older system for over 5 years with phone and internet only, no cellular gsm. The system would go down often and now Im trying to cancel they keep hanging up. stay away. go with simplisafe for half the price or front point.
    Read More
  4. User Score
    0
    April 19th, 2017 West Jordan, UT
    0 people found this review helpful!
    Lifeshield is the worst company out there. They do no give a dam about there clients. If possible I would give them a big fat zero. They say I am hooked up for 4 years when their site says 24 months.
    Read More
  5. User Score
    0
    April 19th, 2017 Fort Lauderdale, FL
    0 people found this review helpful!
    Absolutely HORRIBLE! Tried to cancel after my 36 month contract and was advised that there was a year to year extension clause!?!!? If I wanted a 4 year contract wouldn’t I sign a 4 year contract! Literally just a way to screw customers out of their money! STAY AWAY FROM LIFESHIELD!
    Read More
  6. User Score
    0
    March 12th, 2017 Derry, NH
    0 people found this review helpful!
    Bought the system few years back for hundreds of dollars due to the advertising that I DO NOT have to be in any contract with any monitoring companies.
    They deactivated my system trying to force me to subscribe – calling attorney in the morning.

    Good luck!

    Read More
  7. User Score
    1
    March 10th, 2017
    1 people found this review helpful!
    My security did not work throughout my two years. Sensors didn’t connect, key pad didn’t work, main hub didn’t connect. When I called for service, they wouldn’t send a technician. They made me run through tests for long periods of time. When the equipment did not work they sent more through the mail that did not work. When I finally cancelled, I got to pay additional fees for early cancellation of a service that never worked. I’m be of the worst decisions I’ve made was to sign up with Life Shield.
    Read More
  8. User Score
    0
    February 3rd, 2017
    3 people found this review helpful!
    Sensors stop working. Cell service is non existent. Most days my service is unable to be armed. Impossible to speak to a human. Only computerized trouble shooting. Do. It sign up for this junk. Be warned. Be afraid. RUN FAST!!
    Read More
  9. User Score
    0
    January 6th, 2017 Maiden, NC
    1 people found this review helpful!
    Stay away from these scam artist. Cutomer service is horrible! The equipment glitches and you are on your own according to them because you install it yourself.
    Read More
  10. User Score
    2
    December 29th, 2016 West Jordan, UT
    2 people found this review helpful!
    The ‘attention, Life Shield is now a part of AT&T Digital Life’ should read, “WARNING….”
    The system was installed in October of 2015. I’ve been on the phone with Customer Service and the “Solution Center at least every other month. There have been four Tech visits to date (28 DEC 16). The last was 21 DEC 16 and I’m getting another one tomorrow, 29 DEC 16.
    The system is constantly being knocked off line, you loose connectivity with the APP (Computer and Phone), you’re constantly being directed to reboot the system. CHAT personnel are locked into a script that leads to a Tech Visit. Phone people are sometimes very helpful in restoring service and, sometimes not so much or not at all helpful. Cameras record hours of snow storms even when sensitivity is turned down to the point the camera can’t sense people walking around. Fields of sensitivity aren’t of any use either. Cameras record changes in light so when a cloud sends a shadow over the field of view, the camera records it. Please please please tell me there’s a better system out there?
    Read More
  11. User Score
    0
    December 21st, 2016 Spokane, WA
    2 people found this review helpful!
    With the recent upgrade to the 3G system Lifeshield no longer has enough area coverage to connect to all of the sensors in my house. The maximum coverage with the new 3G equipment is 30 feet from the base unit to to the repeater and then 30 feet from the repeater to a sensor. That is a maximum coverage of 60 feet. This coverage is insufficient for my house. When I called Lifeshield to let them know about this they told me that they would cancel the service and that I should throw the new upgrade equipment away. I now have no security system and will have to look elsewhere.
    Read More
  12. User Score
    0
    December 1st, 2016 Roswell, GA
    4 people found this review helpful!
    This had got to be the worst security company in the planet! Let’s see… where shall I start…. faulty equipment, poor customer service, liars, thieves, now access to your account online and just out right horrible horrible company!

    I think the only way to put a stop to this company’s poor business practice is to seek legal action!

    Read More
  13. User Score
    1
    November 4th, 2016
    1 people found this review helpful!
    I’m giving them a 1 only because the equipment is decent minus the couple of false alarms for fire immediately after arming it and them calling the secondary contact and skipping the primary contact all together and dispatching police and fire.

    Had issues with the account for 2 years with logins to the online portal and mobile app. I know the login wasn’t incorrect and the password reset function has never worked. They promised we would not be billed until the issue was resolved. After 16 months the issue still exists and we’ve been billed each month for 16 months. They insist it is user error. Seriously, I’ve been in the tech support/customer service field for 10 years. I know how to enter a username and password.

    There was also an issue with notifications being sent 3-6 times per notification via text and email even though the notifications no longer existed in the system and one of the phone numbers (my ex-wife) was removed from the account/notification system. This went on for about 8 months until they figured it out on the back end. During those 8 months I called at least once a week and they said it was impossible that it was happening.

    The billing seems to fail at least once every 2-3 months and they will tell you that you are overdue, but immediately after the first failed payment the payment will work without any manual effort.

    Their support doesn’t listen, they swear they will call you back within 24-72 hours (and they’ve never called me back). Save your money and go with….well anything BUT this company. Oh and when they sold the system it was Internet only with cellular backup devices you could plug into the wall or your neighbors. They never mentioned that they were planning on releasing their cellular control panel soon. They just wanted to make the sale and then refuse to upgrade the panel. They lied and said that they were working on a promotion to upgrade existing customers. When I called back I was told there was never such a conversation.

    Read More
  14. User Score
    0
    September 4th, 2016 Clarendon Hills, IL
    3 people found this review helpful!
    my home was burglarized today
    It took life shield 25 min to notify the police
    First they called the fire department because they didn’t have the dispatch phone
    Then by the time they called the right number , I have already notified the police my self.
    We have very valuable stolen

    The worst service ever
    Don’t trust them with your home

    Read More
  15. User Score
    0
    July 11th, 2016 Riverside, CA
    3 people found this review helpful!
    Useless service – I’ve just cancelled it and they charged me an early termination fee. Don’t consider this company and if you do, ask for a 1-year contract that way when you realize the value of their service and want to cancel, the termination fee will be minimized.
    Read More
  16. User Score
    9
    July 7th, 2016
    1 people found this review helpful!
    ive had lifeshield since it was Ingrid. It was fairly easy to install, except the flood detector. There were some early issues with pets settting off motion detectors which they helped me with. Most important, it is flexible, portable, and reliable. Themonitoring service is excellent and most importantly, the customer service is superb. Every time I call I get through. If I am setting it up on a weekend, someone is there to help. They’re patient, American, intelliglble and have always solved my problem. I’m sure other setups, like simpli safe, are good, but i’ve had great luck with Lifeshield.
    Read More
  17. User Score
    0
    June 22nd, 2016 Wellston, OK
    3 people found this review helpful!
    I moved and now rent and the landlord will not let me put up the system and lifeshield will not let me get out of my contract without paying a huge lump sum, so I have to pay for another year and few months for nothing. Thanks AT&T and Lifeshield. I will never recommend you and tell everyone I know to stay away from your services.
    Read More
  18. User Score
    0
    June 15th, 2016 Peoria, AZ
    6 people found this review helpful!
    This has to be the worst company EVER!! Do not get this garbage of an “alarm system”!!!! I accidentally set the alarm off and it doesn’t make any noise my husband was in the bedroom and had no idea it had gone off!!!! When I called I was told it’s so loud IT’S NOT! The customer service is awful, I also called to cancel this after a few days of having it and was told I cannot that it’s already been set up😡 I cannot use the motion detector because it picks up my 30lb dog and was told the motion is for 80lbs and bigger! As the previous actual consumer wrote the tablet must be plugged in at all times AND I have to lay it down because of how bright it is in our room!! The key pad has to be plugged in or it shows there is an error on the app so it’s not wireless at all! We constantly get notifications of powered loss, back door lost, window lost!!! Get a real company, don’t waste your money and go for something that is quality and not a joke and lack of good business!!!! I hate that I have a contract with them and cannot get out without giving them an arm and a leg! DO not believe the only positive review it cannot be true!!!! A friend got this also and she is just as pissed as I am!!!!! I promise you if you get it you will regret it and it will be two late😡😡😡😡😡
    Read More
  19. User Score
    6
    May 5th, 2016 Albany, CA
    2 people found this review helpful!
    The monitoring part of company has always been great: have had a couple of false alarms and they always called back within seconds of the alarm to check in. No complaints on that.
    On the billing part of the company, they plain suck. On 3 separate occasions I have been overcharged for who knows what reason. I have automatic payment using my bank account and it gets deducted on the first of each month and those 3 instances they overcharged a month’s payment (twice) and two month’s payments (once!!) When you call they make you send proof (bank statement) of the overcharges and then 3-5 business days later they put the money back. Cannot wait for my contract to be up in a few months. Way technologically better and more affordable companies out there in the last 2 and a half years (time I’ve been with LS).
    Read More
  20. User Score
    0
    April 28th, 2016 Indio, CA
    2 people found this review helpful!
    Worst security system ever! Multiple problems activating and deactivating alarms. Horrible customer service.
    Read More

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Our Score
7.8
User Score
3.5
Rank this Company

Ratings Breakdown

Price

Monthly Basic Price
$29.99-$49.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
144

Number of Reviews

User reviews here on BHSC
100
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,976