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LifeShield-Logo

LifeShield Security Reviews

Reviews of LifeShield Security from real customers
(130 verified)

Our Score
7.8
User Score
3.1

See Top Rated

Our Score
7.8
User Score
3.1
Rank this Company

Ratings Breakdown

Price

Monthly Basic Price
$29.99-$49.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
144

Number of Reviews

User reviews here on BHSC
130

Overall Score

Based on ranking criteria
7.8 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 16, 2019

  • Technology: LifeShield Security¬†offers some of¬†the most innovative wireless security systems equipment on the market. The essentials package includes doors sensors, a motion detector, fire sensors, a wireless security tablet, and remote keychain. LifeShield offers an advantage package that may include glass break/window sensors, motion detectors, carbon monoxide detectors, smoke detectors and wireless security cameras, among other security features. The keychain remote and tablet control panel for arming or disarming your home while safely away from the house are also worth mentioning.
  • Installation options: Customers have the ability to decide whether to enlist the help of a professional or save on costs and install the system on their own. The more options the better.
  • Inexpensive set-up: Unlike other home security options, LifeShield customers do not have to pay for all of the equipment and can even install the system on their own. This will save the customer tremendously as it pertains to setting up the system. There is no activation fee.
  • Low monitoring fees: The LifeShield home security model not only saves the customer initially in the set-up process, but they also save with low monthly monitoring costs ranging from $29.99 to $49.99.
  • Limitations: LifeShield requires new customers to pass a credit check and sign a long-term, three-year contract. If customers wish to cancel but fail to do so within the 15-day grace period, they will be subject to early termination fees. There are also many reviews that make mention of the alarm monitoring center not being as responsive to alarm triggers as they ought to be.
  • Our Recommendation: There is no denying the face that LifeShield offers an innovative product, but the limitations required of customers is enough to look elsewhere. Protect America and Frontpoint are affordable and reliable options.

 

Most Helpful Reviews From LifeShield Security Customers

  1. User Score
    0
    Dennis
    July 16th, 2018 Puyallup, WA
    Don't get stuck with a auto renewing contract with this terrible company. The equipment is outdated and lacking of features. They offered me new equipment when I tried to cancel but couldn't come close to the cost of features of the other company I switched to.. they told me my account auto renews and I am in the middle of a contract even after 5 + years and are now charging me an early termination fee. Stay far away from them and look else where.Read More
  2. User Score
    0
    Jeff Thomas
    November 14th, 2017 
    Our home was robbed on 12/9/16 we never received even one communication from LifeShield! We called them to cancel our service, after we tested the system again and it still didn't work, fire or security. They still wanted a huge cancellation fee. They said try this, do this, attempting to service the unit ourselves, still would not send out a technician or simply cancel service without a huge fee. Now 11/15/17 called to cancel again, contract is complete, system has been replaced by another company, and LifeShield crap is in box in garage! Still they are giving us grief about canceling service! Don't do anything with this company! They have only installers no technicians! The products they install are complete junk as well! Waning! Warning! Warning! STAY AWAY!Read More

130 LifeShield Security Reviews

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  1. User Score
    8
    April 25th, 2016 Shawnee, OK
    1 people found this review helpful!
    We have had this system for five years and it works fine. No complaints.
    Read More
  2. User Score
    0
    April 12th, 2016 White Bluff, TN
    3 people found this review helpful!
    Customer service is awful, doesn’t work but I’m stuck in their contract! They won’t let me out and won’t send anyone out to fix it…. Can’t seem to get it to work through their phone help! Do yourself a favor and run far away
    Read More
  3. User Score
    1
    March 19th, 2016 Harvest, AL
    1 people found this review helpful!
    I installed the system in the beginning of 2014. After a few sensor adjustments it appeared to work correctly. This system only used broadband internet to report…..no cellular option. The main issue over the years has been intermittent email reports on events. Due to changes in my area, I needed to add cellular reporting….however AT&T does not offer that in my neighborhood. I requested to end my contract since they could not provide the needed service. For $150.00 they ended my contract—no sorry, no reduced amount…..nothing—just pay your $150.00 and go. If you have ever tried to get a DISH problem solved over the phone…..you know what it is now like to deal with LifeShield. What good is a nice system when support is weak?
    Read More
  4. User Score
    0
    February 15th, 2016 Visalia, CA
    2 people found this review helpful!
    This system sucks! It is a joke, I can walk in my home and it does not go off but it goes off for no reason at 4am!!!! This has happened twice, too bad Life Sheild is not as good as DTV!!! I’m stuck but as soon as I’m out of contract we are dumping this sorry system. Very disappointed.
    Read More
  5. User Score
    0
    December 12th, 2015 Chapin, SC
    2 people found this review helpful!
    Do not use these guys or their system! My house was burglurized and the system did not alarm. Life Shield said because it was cellular it had lost the signal for a short period of time. I have been paying for monitering for over 3 years with a false sense of security and have not even been able to get them to rectify or return y calls. They also continue to draft my account even though I told them I was disconnecting the system because it did not work.
    Read More
  6. User Score
    0
    December 10th, 2015 Katy, TX
    2 people found this review helpful!
    Wish I would have researched and read reviews before getting stuck in 3 yr contact. I, like others, have had many issues. Tablet freezes, if it’s not plugged in it dies..cameras often say they are disconnected, tells me front door has lost connection almost every day, says my back door has been opened while I’m sitting right there staring at it, false alarm twice. ..
    So disappointed that we got this crappy service that is not at all worth the $50 a month we pay for. And yes you have to pay $15 a month for canceling early. Do not get Lifeshield! !!!!!!
    Read More
  7. User Score
    0
    December 4th, 2015 Hoquiam, WA
    2 people found this review helpful!
    They raised my rate after 2 years. Told me they finally added tax. 4 dollars a month more. Out of the kindness of their hearts, they were absorbing the tax.

    Yeah right,
    thanks for the additional cost

    Read More
  8. User Score
    0
    November 18th, 2015 Canal Winchester, OH
    3 people found this review helpful!
    This is the most useless thing I own, and I can’t get rid of it until Dec. 2017 without paying through the nose. Stay away from Lifeshield!!!
    Read More
  9. User Score
    0
    November 1st, 2015 Castro Valley, CA
    1 people found this review helpful!
    Terrible. 3 attempts at installation. Had me change internet from Static IP to Dynamic IP after telling me that their product was not compatble with Static Ip addresses, which seemed odd. Changed everything and after another 4 hours of trying to connect the system said it wouldn’t work with Dynamic Ip adressess and I had to switch back to Static IP. There is a clear lack of uderstanding of how their own product works and what is required to run it. Just a big waste of time.
    Read More
  10. User Score
    9
    October 16th, 2015 Tavares, FL
    0 people found this review helpful!
    Great system,I have this system for one year.-
    Read More
  11. User Score
    9
    October 10th, 2015 Ellsworth, ME
    2 people found this review helpful!
    Very pleased with service
    Read More
  12. User Score
    10
    October 5th, 2015 Milwaukee, WI
    3 people found this review helpful!
    lifeshield is amazing!! im able to protect my home when im away, the cameras are awesome its lets me monitor my sons room. i wish they had a contract longer than 3 yrs
    Read More
  13. User Score
    0
    September 9th, 2015 Pittsburgh, PA
    2 people found this review helpful!
    Terrible
    Read More
  14. User Score
    0
    September 2nd, 2015 Houston, TX
    2 people found this review helpful!
    In the past month I have dealt with two tablets that wont connect to my system, everyday I get a notification that my door has been opened while I am sitting there alone in my living room, yesterday I got an alert while I was at home that the backdoor was opened, police were called (by me Lifeshield didn’t even bother calling them) they told me everything was secure, today I got a burglary alarm notification on my phone so I had a neighbor check the house, it was all good but the alarm was going off, I called police dept again and again they had no notification of the alarm (mind you it was about 15min after the alarm notification, and now they are telling me I may have to pay $500 to get out of the contract? I wish I could use cuss words to explain the quality of this system but since I connot I will just call it garbage!
    Read More
  15. User Score
    4
    August 24th, 2015 Saint Paul, MN
    1 people found this review helpful!
    I have had them for a few years and the service was great until they upgraded their Web UI.

    I went back and forth with their support for about a year regarding text message reminders that disappeared from the UI, but multiplied from 1 text to 3 texts at midnight. Couldn’t change or remove it. They finally found it in the back end after a year and removed it.

    Now another issue that’s been happening since the same upgrade is that my account’s password seems to no longer work after 2-3 weeks. I know it is right as I have it stored in several locations including dashlane password manager. Confirmed it with all places I had it stored and with a separate user with the system who had it saved in a text message.

    Tried the forgot password feature and the temporary password does not work. Their support’s response, “You’re typing it in incorrectly.” Well…no. No I am not. It happens way to often and I am not the average end user who forgets their password every other day.

    Complete lack of support and the inability to access my system consistently really brings down their score.

    All of that aside, the system is average. The price is fair and their response time is blazing fast when anything is triggered. So if you don’t mind sloppy customer support then this system is a bang for it’s buck!

    Read More
  16. User Score
    10
    August 20th, 2015 Round Rock, TX
    0 people found this review helpful!
    Great system very reliable with fast response time
    Read More
  17. User Score
    1
    August 10th, 2015 Brooklyn, NY
    3 people found this review helpful!
    This used to be a great company!!! Ever since DirectV took over you cannot get any help, it took 3 weeks longer then they say, to even get the service activated (yes, you will pay for it, while not in service) and left our home with no alarm and no security system for a month. If you think this is an isolated incident you are wrong. I called two weeks ago to advise I moved. I gave the representative my new address and she claimed that she would tell the permits department. I called again today to find out she did nothing. So now I am told it will take another week to get it working (well maybe working). That’s now 3 weeks and still no alarm.

    The tablet they give you is a very short range devise and won’t get good service if too far from your wifi main modem, plus no sleep mode so if it is not plugged in at all times it dies in 30 minutes. The sticky pieces keep falling off everything so I had to superglue them to everything because one fell off while I was working and set the alarm off.

    Yeah now stuck in their contact and only way out is to pay the entire contract off so even if you are like me and have had nothing but problems you are locked in.

    Read More
  18. User Score
    0
    August 3rd, 2015 Dallas, TX
    3 people found this review helpful!
    Equipment is cumbersome, and awkward, too many cameras, pad, etc laying out, taking away from decor of home. Equipment looks outdated. Extremely disappointed. Tried to cancel prior to day 3, was told I would have to pay 510.00 I even told my installer that I was not happy about “all this equipment, cords, etc”
    Read More
  19. User Score
    0
    July 29th, 2015 Wallkill, NY
    7 people found this review helpful!
    ABSOLUTELY HORRIBLE !! STAY AWAY !!
    System its self does not work properly and camera keeps disconnecting – was guaranteed 30 day trial period when I tried to cancel before 30 days they refused.They want $525 plus for a cancellation fee !! Absolutely horrible people to deal with!!
    Read More
  20. User Score
    0
    July 26th, 2015 Costa Mesa, CA
    4 people found this review helpful!
    When they were describing the lifeshield contract to me, they said you can pay 15$ to cancel this system. What they forgot to mention is how you have to pay 15$/month left in the contract! So there is a difference between paying 15$ and paying >500$ to cancel a contract. The only reason why canceling is necessary is due to all the useless and harmful maintenance they keep making. Every single time they decide to “fix bugs” they cause the whole security system to freeze with a non working base! I can’t imagine what would happen if I left the system on and then it decides to break down! Not only the house will be unprotected but I also might get locked out of my house.
    I’m so disappointed in people who don’t tell you everything about the contract when you trust them to be thorough in their work!
    I don’t recommend anyone to get imprisoned in a contract as bad as lifeshield’s with no escape, bad maintenance and unhelpful workers!
    Read More
  21. User Score
    10
    July 25th, 2015 Warren, MI
    0 people found this review helpful!
    Life she’ll is a great system and best of all it’s wireless I love it
    Read More
  22. User Score
    0
    July 13th, 2015 Myrtle Beach, SC
    5 people found this review helpful!
    Terrible system. 2 false alarms in a month. System in practice mode for the first 2 months with no refund. Camera does not work. Customer service is a complete joke. Will not give any type of refund or discount. Stay away. The only protection they offer is the yard sign.
    Read More
  23. User Score
    0
    July 1st, 2015 Milton, MA
    10 people found this review helpful!
    This company cares only about money and not your safety or home security. What should have been a simple move resulting in threatening phone calls and letters. The sales people are good talkers, but good luck if you need a change in service.
    Read More
  24. User Score
    9
    June 28th, 2015 Alpharetta, GA
    5 people found this review helpful!
    I have had this system for over three years. I have NEVER had an issue with any of the equipment, customer service, nor any part of my time with them.
    They even reimbursed me the 100.00 dollar fine that we had to pay for not registering with the correct “city”. They face is the wrong information initially as our zip code can be one of two cities. An error that is made frequently per then police dept here. They wrere dispatched when alarm went off from an actual issue and it scarred person away but we were charged because of no registration. Lifeshield immediatley rectified the situation and sent a check the same day. They handled all of the necessary paper work and wham.. handled! I have had a great experience and plan on using them for a long time.
    Not sure of the problems stated here below… user error???
    Read More
  25. User Score
    0
    June 18th, 2015 Charleston, SC
    6 people found this review helpful!
    Lifeshield has some of the worst equipment and technology, and the most poor, unresponsive customer service department I have come across. I had multiple issues with faulty equipment which ultimately led to false alarms. Then due to poor technology, I had police dispatched to my hope 6 consecutive times for ONE alarm event, which lead to fines! LIfeshiled then refused to allow me to speak to a manager and told me that they would follow up with me on multiple occasions to no avail. Then they blamed ME for them dispatching to police multiple times for a single alarm and did not even acknowledge or apologize for their lack of assistance and responsiveness from the customer service department. Lucky for them they stick people in 5 year contracts that you can’t get out of without ridiculous amounts of money. If you are looking for a good alarm company that you can count on with good technology who stand by their product, LOOK ELSEWHERE.
    Read More
  26. User Score
    0
    June 2nd, 2015 Potomac, MD
    5 people found this review helpful!
    Lifeshield truly is a terrible system and an awful company with a poor cancellation policy. I would not recommend this company to my worst enemy. Run as far away as fast as you can!! If they’re now owned by DirecTV, I can easily say I’ll never have DTV again.
    Read More
  27. User Score
    0
    May 23rd, 2015 Garland, TX
    6 people found this review helpful!
    The day we had our services scheduled for installation the technician came out and smelt of alcohol. They were sympathetic so we gave them another chance. They came out to install, all of the equipment wasn’t working, they came out again. All of this transpired over the course of 2-3 months not able to really comprehend the benefits of this new service. After paying $35.00 amonth with ADT, I am paying $64.00 for nothing special. Their montiors are like baby cameras so don’t even consider getting those, my opinion. Don’t do it. I called today to cancel my services after undergoing all the drama, and they told me I would have to pay a penalty of over $500.00, really? After all the time I took off of work to have installed right the first time. I don’t think this is far and I believe they should consider making a compromise. What do you think?
    Read More
  28. User Score
    0
    May 17th, 2015 Cincinnati, OH
    6 people found this review helpful!
    I purchased my Lifeshield security system in May of 2013 with a ONE YEAR monitoring contract. Early this year in 2015 I underwent serious surgery and was at my daughters recuperating for several months. I just returned home in May and my monitor was not activated. As I purchased the equipment and only had a one year contract I called to re activate my system and was told I would have to pay FOUR MONTHS back monitoring fees!!! I WASNT IN A CONTRACT AND I HAD PURCHASED THE EQUIPMENT!! The CSR WAS INCREDIBLY RUDE AND WOULDNT LET ME SPEAK TO A SUPERVISOR!! I am contacting the Attorney General and Lifeshield corporate on Monday!!
    Read More
  29. User Score
    2
    May 13th, 2015 San Francisco, CA
    8 people found this review helpful!
    Please do not sign up with Lifeshield. It is not worth the aggravation.

    Cameras keep disconnecting from the wifi – I just gave up checking on it. It is not worth the money buying the equipment and rhe monthly fee for the cameras.

    Lately, I could not arm/disarm it on my phone. It will not connect to their server. I called Lifeshield and they are not helpful at all.

    I cannot wait until my contract is over. I will never recommend Lifeshield.

    Read More
  30. User Score
    0
    April 28th, 2015 Mission Viejo, CA
    10 people found this review helpful!
    Overall a really bad experience. I did a lot of research on various alarm systems before. Even before I ordered the system I called three times to verify I could set up the motion sensors individually for the various monitoring modes. This was important to me because I have a dog that is in one part of the house during the day and I want to make sure the sensor is off during that time but at night I want it on so if someone tries to break in the dog door it would catch them. I was assured this would not be a problem. After receiving the system I found out this was not possible. I received a camera with the system and never could get it working. I spent several hours with technical support to no avail. Twice they told me they would have someone review my account and give me a call back the next day and I didn’t get any calls back. The first day of monitoring the keypad locked up and I had to remove and reinstall the batteries to get it working again. The tablet didn’t hold a charge even with the screen blanked. On the mobile app I changed a sensor setting and it showed change but when I went home and checked the system it did not change. Overall, very unhappy. I am boxing the system up tonight and sending it back. Luckily, I did a self install which gave me 7 days to return.
    Read More
  31. User Score
    10
    April 22nd, 2015 Benicia, CA
    0 people found this review helpful!
    Start up kit are free and Installed Free.Low Monitoring Fee
    Read More
  32. User Score
    0
    April 7th, 2015 Buckley, WA
    7 people found this review helpful!
    I have had Lifeshield for over 3 years, at first I was pleased, then things started to change. I had a problem with a sensor, I called them and asked if they could send someone out to fix it, it took them 3 weeks to get someone out. The next time there was a problem they refused to send someone out because they don’t have a contract with a service company in my state. The told me that I needed to pay them more money to have normal routine maintenance done, I agreed. I started making the extra payments, a few months later the batteries in the sensors started dying so I called them, they said that they couldn’t send anyone out ad that it would cost me $10 per battery, I pointed out to the person on the phone that I have been paying extra for the service, she agreed but said batteries are not covered, even though they tell you they are. I pointed out to her that because they “sold” me that feature it would be wise to fulfill the request. they sent me 1 battery, I called them back and pointed out that I needed a full set, 1 for each sensor, I was told that they could only send 1 at a time each month, (I have 10 sensors) I also requested they send someone out to replace the batteries and was told that’s not possible as they no longer have service people in my state, when I pointed out to them that the contract states that they will maintain the system they laughed and told me that clause is no longer in the contract, that it is up to me to maintain. I am disabled and cannot do the work myself, that was one of the reasons I went with them, because they did maintain. now this morning my system goes off at 4:30 am, showing a “problem” with the system. I called them, it turns out that they triggered it to go off because my bill is past due. apparently its ok for them to violate both state and federal law by contacting me during non business hours about my bill. the lady I spoke with decided to argue with me about it.
    Read More
  33. User Score
    0
    April 6th, 2015 Princeton, IN
    9 people found this review helpful!
    Very dissatisfied. I tried to cancel service after 3 years and was told I could not because the contract renews automatically on a year to year basis. I had to submit a letter of some sort to make it month to month. I was never told this. If I had known I would have done it a long time ago. Then they want to charge me $200 to cancel early. My contract auto renewed last month, and they would not budge. Horrible. Beware
    Read More
  34. User Score
    0
    April 6th, 2015 Hermitage, TN
    4 people found this review helpful!
    They are terrible. DO NOT GET THIS PRODUCT.
    Read More
  35. User Score
    5
    April 4th, 2015 Jamestown, NY
    6 people found this review helpful!
    I had a salesman tell me they would work up to 200 feet away. I needed at least 100 feet so I could monitor my garage. When the tech came to install the system he told me that any sensors had to be within 30 feet of the motim. He still proceeded to install sensors exactly 56 feet from the motim . They did work, however when I called lifeshield to complain about my garage being to far away they told me the sensors the tech installed were to far away and would loose signal. I’m surrounded by idiots and a product that is intended for apartments.
    Read More
  36. User Score
    0
    April 3rd, 2015 Minneapolis, MN
    18 people found this review helpful!
    Horrible company to deal with. I signed up in 2013 but at that time they didn’t have a GSM/Cell backup unit in stock. I was assured they’d be coming in soon so I signed up. Long story short April of 2015 they never did get them in stock. Now they’ve had new bases that include GSM/cell service(since 2014) but I as an existing customer can’t get them…

    When you call customer support they can’t help you. When you ask to speak with a manager I’m always told they aren’t free at the moment but will call me back. They never do call back.

    STAY AWAY FROM THIS COMPANY

    Read More
  37. User Score
    0
    March 25th, 2015 Los Angeles, CA
    9 people found this review helpful!
    I’ve got a similar complaint- I signed up because I assumed this would be good (since Directv has been awesome with me for years) and had it installed on March 3. That night, the smoke alarm went off and the back door sensor failed twice- I (at the time) didn’t have a smoke alarm installed anyway, so there’s no way it was my error. I called the next day, got ‘tips for troubleshooting’ and the back door still wouldn’t work. They sent a new sensor for the back door, which took a week to get to me, and that still didn’t function. Then, I called back and had to chase them around for 3 days to get a tech scheduled to come to the house for troubleshooting. He was 2 hours late and couldn’t make it work either. He put a note in our account saying there was no way to monitor the back door, and the next day my husband and I decided to cancel. I left the first message for the “manager” last Thursday asking for a cancelation, and I have called every day since then with the same response from the reps:” She’s not in, she’s at lunch, she’s at a meeting, she’s working on calls now…”
    It’s Wednesday and I still have no answer. I just got this phone number: 866-222-8580. Press 5, then “search the directory by department” and if you follow along you’ll get the “President of Lifeshield”‘s voicemail. His name is Michael Hagan. I already left a message saying I’ll be canceling Directv today and going back to TimeWarner, and I’m going to file a complaint with the FTC. If you read the contract, it basically states that they can’t be held liable if their crappy system doesn’t work, and there’s no way to return it or get out of the contract- there is NO WAY THIS IS A LEGAL BUSINESS PRACTICE and I am terribly disappointed in Directv. But, TimeWarner is offering a $300 gift card and I’ll save $45 a month between internet and TV, so … I’m going back.
    Read More
  38. User Score
    0
    March 19th, 2015 Diamond Bar, CA
    11 people found this review helpful!
    What a terrible service that I have received from the company. If I can give negative rating, I would. They just automatically renewed the service after three years of the original contract by one year. When I tried to cancel it, they would charge me $70 for early termination fee. When I protested, they said that everthing was in the letter they sent to me. Wow! They just send a letter and can get away with everything? On top of that, when I had a problem with equipment, they transferred me to different departements! What a terrible service!!!
    Read More
  39. User Score
    0
    March 18th, 2015 Syracuse, NY
    6 people found this review helpful!
    Lifeshield is the worst company I have ever had to deal with. From day 1 I had issues with them. The installation kept getting cancelled (twice) and it took me 2 hours on the phone to finally get someone at my house to install the system. Even then the guy seemed rushed and wasn’t helpful and did a messy job. Within days our key fob stopped working. After it was fixed the keys that the fob was on was accidently dropped and the fob pretty much shattered and then our other set of keys was dropped in snow and so that fob was dead. Everyone drops their keys. My car fob still worked so why doesn’t this? It is cheap, that is why. I was supposed to get a $10 credit through DirectTV and I never received that. They were showing that I was cancelled (even though I wasn’t). So that makes 3 times now that I have showed up as cancelled in the system. I 100% can’t trust that this company can secure my house. My list of complaints with this company just keeps growing. Do yourself a huge favor and don’t use them.
    Read More
  40. User Score
    0
    March 9th, 2015 Harrisburg, PA
    13 people found this review helpful!
    Very upset with life shield companies I was miss lead. I called in first thing I asked them was is this a contract based services they said no month to month base and no contact I said good sign me up and we did everything online and I read everything to make sure it wasn’t a contract and it wasn’t I signed and brought the system over the phone with my credit card and this was almost a year ago. Now I don’t want there services on more they said I have signed a three year contract with them that I never even seen before.(SO BUYERS BEWARE)!!
    Read More
  41. User Score
    0
    February 12th, 2015 Fremont, CA
    7 people found this review helpful!
    DONT FALL FOR THEIR SCAM! ALSO MAKE SURE U READ CONTRACT! It’s not 36 months like u normally get anywhere else!
    Read More
  42. User Score
    0
    February 3rd, 2015
    4 people found this review helpful!
    yeah bad company, faulty equipment, bad service , bad internet. Very disappointed with this company
    Read More
  43. User Score
    10
    January 15th, 2015 Canton, OH
    6 people found this review helpful!
    Great Product. I don’t understand all of the bad reviews.

    1. Wireless. GREAT feature. Of course the base and that other thing need to be plugged in, but everything else is wireless ! If one unit is smashed, the other will high this annoyingly high pitched alarm going off, while alerting the monitoring station !

    2. So many BACKUPS ! I have broadband internet, so my response time is SUPER fast ! Also having a cellular backup is great, since if the internet goes out, I am still protected. Oh, and let’s not forget if the power goes out… there are 72 hour long batteries in each piece of equipment as well !!

    3. I was offered to install it by myself.. DIY.. but when I ordered my Directv, the tech installed my Directv, Lifeshield, AND my internet !! All in one appointment. Very please with this.

    4. The e-mail contract is a MUST READ. Why would you sign up for a home security system, and not read every piece of fine print. 36/mo. Average with other systems these days. I checked. 30 day refund period.

    5. The tablet was an awesome bonus. Granted, it’s just a basic android tablet I can find anywhere for about 100 bucks… I think they rooted it?? because I can only use LifeShield apps on it. Which is fine. I wouldn’t want to “hack” it or ruin it.

    Oh, and I am wondering why so many negative reviews ? Did you all not read any commitment terms BEFORE buying ? Says right here 36 months ? “Some 730+ day old thing I signed…” means 2 years… this is a 3 years contract.

    I did miss the .. put it in the writing at least 60 days prior… to cancelling… I never thought of cancelling though. Great service. Will keep for a long time !

    Read More
  44. User Score
    0
    January 9th, 2015 Denver, CO
    6 people found this review helpful!
    I signed up for the service and had it installed in early December. Within 3 days to of the sensors stopped working and within 2 weeks for stop working including a base station. To add insult to injury they double billed me for my first month monitoring and refused to refund me even after providing proof. this will cause me to end of my 20 year relationship with DIRECTV as soon as my contract runs out
    Read More
  45. User Score
    10
    January 6th, 2015 Charleston, WV
    1 people found this review helpful!
    It has been awesome for our location. Very pleased with service and price.
    Read More
  46. User Score
    0
    November 28th, 2014 Lynnwood, WA
    5 people found this review helpful!
    I contacted life shield and agreed to a 7 day trial.
    In the 7th day I called to cancel because the system is spotty, and will dis-arm itself when you are away.
    I was just tole that because I am also a direct tv customer I only had 3 days to cancel. I have made several calls to tech support, and every time I was given the countdown period to cancel from a 7 day start.
    Now they are trying to change the rules so they can force me into keeping the service or paying hundreds of dollars to cancel.
    Stay Away from these people.
    I am going to file complaints everywhere I can, but they already know it is rigged.
    STAY AWAY!!!
    Read More
  47. User Score
    1
    November 1st, 2014 Jourdanton, TX
    3 people found this review helpful!
    My first problem began the day the installer came. It was 5:00 p.m. on Friday. All he was interested in was getting through so he could go home for the weekend. It was a very sloppy installation.
    He had me sign that the system had been installed on a tablet. When I asked what I was signing, he said just that the equipment had been intalled. What it actually was, I now learn, is a three year contract of which I had not seen because all their paperwork is electronic with no copy to the client.
    The system works off your internet router and all cameras must be within 20-30 feet of your router. Well this may be good for a 1000 sq foot house, not for a 3500 square foot house. The installer gave us no instructions how to work the system, just said he didn’t think it would work where we wanted cameras, but to try it out. The system only allowed us to protect our sunroom, den and kitchen and living room area, no bedrooms, garage, office area, etc. About 10 times a day I would receive notice on my cell phone that the system was not active due to loss of internet service. One camera would not even work. So guess what happened…my house was robbed when we were not home. The area that was not protected was the area robbed. Sensors were falling off the windows and doors. We became so frustrated we unhooked the system. When I called to cancel my service was when I was told I had signed a three years contract and it woulds cost me $495 to cancel. Even after they were told of the problems encountered they would not cancel my service. Needless to say, this system is not designed to work in a larger home or with all internet services. I also ways told it would cost me $39 a month with my $10 credit for having Direct TV. $59 a month is being drafted from my bank account. Enough said..this is not an adequote system for a home my size or for small town internet service.
    Read More
  48. User Score
    0
    October 28th, 2014 Wasco, CA
    5 people found this review helpful!
    I have had my alarm system for the contract length of three years. when I signed the contract I was told that I cannot cancel till after the three years or else we would be charged for the remaining months. our contract ended 10/11/14. so on 10/27/14 I called shield protection and the “Manager” told me he would call me back because he couldn’t find my account. I never received a call back. on 10/28/14 I called again and they sent me back to the same “manager” who then told me that the contract renews yearly on the date that my contract ended (10/11/14) so I was stuck with them for another year. Next year I would have to send them a hand written letter to ask them to cancel my account. which is frustrating. Do not go with this company!! they will trap you
    Read More
  49. User Score
    0
    October 4th, 2014 Miami, FL
    4 people found this review helpful!
    it is a company that has many problems, starting with the most essential, constantly have problems disconnection of the system, which is all in a security system, another detail for example, was that my system came with a camera for indoor, which I only worked the first 15 days, after that just do not work more, call the company constantly for that problem, and to this day still not a resolved, and finally to finish, it only a few days ask my final disconnection because in general I am not satisfied with this security system by the above, and I was informed that I had a contract with them for 60 months, or what is the same thing five years and that the cost of finishing my contract with them, would have to pay a balance of a little over $ 1,000.00, which seemed a joke in bad taste, I never would sign a contract for a security system, I never mentioned it and never sign any document in relation to any contract with them, and this is inadmissible hope many people read this and do not comment the same mistake I did,
    Gustavo Pena
    Read More
  50. User Score
    0
    August 1st, 2014 Port Saint Lucie, FL
    6 people found this review helpful!
    I will never ever recommend this company !! The sales person who sold this system told us verbally 1 year contract and did not mention 60 day prior renewal cancelation. I’m pissed we have to pay for another full year. Don’t want this system . Rip off
    Read More

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Our Score
7.8
User Score
3.1
Rank this Company

Ratings Breakdown

Price

Monthly Basic Price
$29.99-$49.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
144

Number of Reviews

User reviews here on BHSC
130

Overall Score

Based on ranking criteria
7.8 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10