Best Home Security Companys

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#7
LifeShield-Logo

LifeShield Security

LifeShield offers low monthly monitoring costs offset by purchasing their equipment upfront for about $300.

Our Score
7.8
User Score
2.9

Or by Phone:  1-(866) 598-1843

Our Score
7.8
User Score
2.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$24.98

Install & Equipment Fee

$300+

Contract Length

1 month

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Index

144

Number of Reviews

134

This Review is maintained by Chase Sagum

Review Last Updated: July 18, 2019

LifeShield is an ADT company that operates in all 50 states. Their current business model is to sell equipment up-front ($300+) and charge $24.98 for professional monitoring. Equipment can also be purchased with monitoring. Read our summary of the company below or skip to our verified customer reviews.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.8
$34.95-59.99
$199-499

#7
LifeShield-Logo

2.9
$24.98
$300+

Pros

Installation Options

Customers have the ability to decide whether to enlist the help of a professional or save on costs and install the system on their own.

Average Monthly Monitoring Fees

The LifeShield home security model encourages people to purchase their equipment upfront (see the “About LifeShield Security) below for details). After that, the company charges $24.98 a month for 24/7 Professional Monitoring, although you can skip the alarm monitoring if you just want to equipment. This monthly cost is average in the home security industry, although the upfront fees are significantly higher.

30-Day Money-Back Guarantee

Essentially, new customers get to try out LifeShield for free for 30 days. If all goes well, you will automatically be charged the next month at the rate you signed up for.

Cons

Credit Check Requirement

LifeShield requires new customers to pass a credit check and sign a long-term, three-year contract. If customers wish to cancel but fail to do so within the 15-day grace period, they will be subject to early termination fees. There are also many reviews that make mention of the alarm monitoring center not being as responsive to alarm triggers as they ought to be.

High Upfront Fees

In order to be on the company’s month-to-month contract (where you can cancel at anytime), you will have to purchase at least $300 worth of equipment upfront. The Doorbell Camera System is $356.34 upfront, so if you choose that plan, you can automatically have a month-to-month contract. However, the SECURE System and the SHIELD system have less than $300 worth of equipment included, so you will need to add more equipment to those packages. For a complete list of the LifeShield security system packages, see our About section below.

Negative Reviews

The LifeShield reviews on our site are overwhelmingly negative. Customers rate them at an average of 3 out of 10. Some common themes among our LifeShield Security reviews include the following:

  • Contracts. Even though LifeShield now advertises that their contracts are month-to-month, many customers have complained about being locked into a 3- or 5-year contract. If you are interested in LifeShield, we recommend asking them about their contract and reading it over before you sign anything. Pay attention to if you contract auto renews and how to cancel.
  • Customer Service. According to one reviewer, their customer service is not available 24/7. Overall, reviews mention unfulfilled promises from customer service agents and rude conversations.
  • False Alarms. There are several reports of the LifeShield system alarm going off without an apparent reason.

Our Recommendation

For those interested in purchasing home security equipment upfront, we recommend giving LifeShield a call to find out about contract lengths. Overall, this system is more expensive than Protect America (DIY installation that starts at $19.99 a month). We recommend comparing their equipment to Protect America and other home security companies. You may find that LifeShield does not offer the best deal.


About LifeShield Security

There are three LifeShield Security Systems offered – detailed below. Customers are able to purchase these equipment packages with or without professional monitoring. LifeShield offers an advantage package that may include glass break/window sensors, motion detectors, carbon monoxide detectors, smoke detectors and wireless security cameras, among other security features. The keychain remote and tablet control panel for arming or disarming your home while safely away from the house are also worth mentioning.

LifeShield Alarm Packages

SHIELD System: $199.15

This is ideal for apartments, condos, and small homes. As with all packages, a touchpad control screen base station is included. You also get access to the company’s Mobile App, to monitor your alarm through. Equipment included:

  • Yard and window sign
  • Motion sensor
  • Door/window sensors (pack of 4)
  • Fire sensor
  • Entry Keypad
  • Front door keypad
  • Keychain remote
SECURE System: $295.12

This system is designed for medium and large homes. It includes everything offered in the SHIELD System plus the following equipment:

  • Door/window sensors (6 total)
  • Motion sensors (2 total)
  • Indoor camera
Doorbell Camera System: $346.34

This system seems to be for smaller homes, like the SHIELD System, but also includes a Doorbell camera. Only 2 door/window sensors are included

Build Your Own System

LifeShield offers the following home security and home automation equipment for you to build your own system, or add on to one of their three packages:

  • Door sensor
  • Window sensor
  • Motion sensor
  • Glass break sensor
  • Temperature / flood sensor
  • Wireless remote
  • Fire alarm
  • HD Video Doorbell camera
  • Indoor camera
  • Outdoor camera

Although you can connect your devices with smart home automation hubs, like Alexa, LifeShield offers less home automation products than many other companies.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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134 LifeShield Security Reviews

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  1. User Score
    1
    January 11th, 2018 San Francisco, CA
    1 people found this review helpful!
    When i decided to leave ADT in February 2015 due to pricing and come over to LifeShield i thought I was making a wise choice. The customer service entices you will great plans of service and equipment. The equipment arrived but YOU are the installer. That part they failed to disclose. I set up all the equipment and billing began. The issues followed beginning with the wireless keypad. You could not have batteries in it and use the ac plug. So we were told by customer service to take out the batteries and use the AC plug and that we would see low battery on the keypad daily but it would still work. I battled the keypad on several occasions trying to get a connection when you arm it to go to work. I was told i would need to unplug it for 30 seconds and replug it in order for the connection to work. That put me behind in my daily commute. Then came terrible breaks in service throughout the contract period. The reason folks sign up for service is to have peace of mind. To constantly receive emails stating sensor communication lost does not give you that peace while you are away. This has been occuring over the 2years and 11 months i have been in service with LifeShield. Two weeks ago the alarm triggered a call from customer service 10 minutes after i pulled off to work. i came back to find nothing wrong and cancelled the call for police assistance. I went about my day again and 4 minutes later the customer service called again to report an alarm. I had them send the police over who found nothing and said it was probably a faulty sensor. I finally had enough of the service and decided to go back to ADT. I contacted LifeShield to cancel and was told my contract was not over until February 2018 and if i canceled prior to that there would be an early termination fee of $349 assessed. So to summarize if i cancel service in month 35 of a 36 month contract I need to pay $359 instead of the monthly bill fee of $50. BUT BEWARE…if you do not call and cancel precisely on the date, they can and will re-sign you to another year contract and you will be on the hook for that early termination fee. IT IS A CRUDE business tactic.

    BEWARE BEWARE BEWARE

    Read More
  2. User Score
    1
    January 9th, 2018 Madison, WI
    3 people found this review helpful!
    Technician didn’t install/attach equipment securely so it keeps falling send false messages that the window is open. Also can’t bypass on the code panel to ignore so now I have to try to make it stick before I can turn the alarm on
    The touchpad nor code panel (box) stayed charged

    It was easier to just unplug everything. I will be cancelling as soon as my contract is over and going back to ADT.

    Read More
  3. User Score
    0
    January 3rd, 2018 Meadville, PA
    0 people found this review helpful!
    This company is the worst. Stay away unless you want to be stuck for 36 months of payments for a horrible system
    Read More
  4. User Score
    0
    November 14th, 2017
    6 people found this review helpful!
    Our home was robbed on 12/9/16 we never received even one communication from LifeShield! We called them to cancel our service, after we tested the system again and it still didn’t work, fire or security. They still wanted a huge cancellation fee. They said try this, do this, attempting to service the unit ourselves, still would not send out a technician or simply cancel service without a huge fee. Now 11/15/17 called to cancel again, contract is complete, system has been replaced by another company, and LifeShield crap is in box in garage! Still they are giving us grief about canceling service! Don’t do anything with this company! They have only installers no technicians! The products they install are complete junk as well! Waning! Warning! Warning! STAY AWAY!
    Read More
  5. User Score
    0
    November 10th, 2017 Tampa, FL
    4 people found this review helpful!
    11/10/2017 Lifeshield DO NOT SIGN WITH THIS COMPANY Their customer service is horrible and the supervisor promises one thing and do not deliver on promises. I have had this service and although I call and complain every month about issues with billing, refund, how the customer services are rude, they auto renew my account and told me I had an early termination fee. And if a supervisor promises to work with you on refund you cannot get a hold of that person again. They say no one by that name works here.

    PLEASE DO NOT LIFESHIELD SERVICE. RUN.

    Read More
  6. User Score
    0
    October 30th, 2017
    4 people found this review helpful!
    I subscribed to LifeShield Alarm System on June 26, 2017. On 10/25/17 I received a text from the dispatcher stating there was a breach of the system. I did not receive a phone call. I called LifeSheild to inquire what the breach entailed. I was told they had called me and left a message. My phone did not show an incoming call from them on the call log. They suggested I call the dispatcher. The dispatcher insisted they had called me and the local police department. They continued to insist they had called me and the PD. I then called the local Police Dept. and asked if they had been notified of a breach. They said they had not received a call regarding my address. This company falsifed the information in this matter and I am cancelling my contract with them. They are rereliable and dishonest.
    Read More
  7. User Score
    0
    October 19th, 2017 Miami, FL
    3 people found this review helpful!
    You buy the system cash and when you move out of the house they don’t let you transfer the system to the new owner. So you just waisted your money on all that equipment
    Read More
  8. User Score
    1
    October 2nd, 2017 Tampa, FL
    4 people found this review helpful!
    At the start of my contract, there were a number of months that, unknown to me, my security system was not being monitored nor program to contact the police as installed/and set up. (The main reason I secured Lifeshield was because I had a security concern with a dangerous ex.) I only discovered that that my system which I was paying for not being monitored when my alarm was activated by me and I was not able to turn it off (I did not remember the Code as I had been using a FOB that was not working) — no one responded; no call was made. At the time of the discovery, they offered to extend my contract for the number of months that it was not being monitored. (Why would I want to do that?) Now at the end of my contract, I have moved and cannot take or use the system. While I misunderstood the contract end date was one year LONGER than I remembered, Lifeshield will not allow me to cancel the contract and insists that I make monthly payments (but I was given a $10 / month reduction). This was the contract, so I appreciate that I am stuck paying for it though I get no benefit it anyway. However, the customer service rep informed me that essentially I had to contact them 30-days prior to the end of the contract to stop the charges at the end of the contract as they will not take a note or order it now — but she certainly made it clear that she was annotated it was my responsibility to call next July (10 months away) to stop their autopayments from hitting my credit card. Seems like in this day and age of technology and in the spirit of good Customer Care, they could stop autopayments at the end of the contract period IF THAT IS WHAT THE CUSTOMER REQUESTS. They won’t even commit to generating an e-mail message that reminds the customer at the end of the contract to verify whether they wish to continue with the service, but they are designed to continue charging the customer the autopay past the end of the contract. (Certainly feels they are hoping customers forget so they can keep charging them–and based on another review, they plan to charge you for another year!) No telling whether the monitoring still continues if the customer passes the end date, but Lifeshield guarantees they will continue to charge you! (I WILL NOT DO BUSINESS WITH THE EVER AGAIN). Highly recommend if you want a customer-centric, reliable security company you look elsewhere.
    Read More
  9. User Score
    1
    August 31st, 2017 Livermore, CA
    2 people found this review helpful!
    Best Feature about them is remote access. Their devices are cheaply made, have had issues with them falling off shortly after install. should had paid the little extra and stuck with ADT.

    Their Customers services is Lacking to say the least. They auto billed and sent us emails saying we were past due, so we tried for months to contact them to update info. And we couldn’t get a hold of them. Tried calling during their specific hours and they would state their hours which we were obviously calling during. When i finally got though to them they said they never received any of my emails and only received a couple of calls prior to our issues. Well duh, if i cant get though how are you going to log our calls? Anyways . after i spoke with Supervisor Jill, she was more pleasant than the customer service reps and took my cancellation payment down a little bit after i turned down her offer of trying to keep me. She honestly would had been only reason i stayed had i not already signed back up with ADT. only because of her am i giving them a 4. I was going to rate them 0-1

    Read More
  10. User Score
    0
    August 30th, 2017 Muldrow, OK
    1 people found this review helpful!
    If you go one day over your contract, you are auto enrolled for another year, and must pay for the whole year!
    Read More
  11. User Score
    9
    August 15th, 2017 Burleson, TX
    0 people found this review helpful!
    The system works well since 2014 install. Just sold the home, moved to lease. Told the property manager we were installing our own, non-invasive or damaging security before signing the lease. He was skeptical until I demonstrated via the system website and he was fine with the install knowing there were no drilling, wires, and other damaging aspects.

    Setup at the lease home took about 30 minutes, switched the address, all set. The base unit is triple connected, no issues with ensuring the system is operational. The smart app is great.

    Also, as a note we were once with Brinks that was bought by the other “guys”. Complete switch from excellent to zero across the board, ended in a major battle to clear my credit from false reporting by the other “guys”.

    LifeShield has better technologies, simplicity, and functionality that hands down beats the other “guys”.

    Ordering additional equipment to enhance the protective system we already have in-place.

    Read More
  12. User Score
    0
    August 15th, 2017
    0 people found this review helpful!
    I am using Lifeshield from past 4 years and somehow didn’t use the system much. Very highly complicated to install, parts and window sensor does work, they fall all the times, very bad security system. I requested them to cancel it from past few years and they said i have 63 months agreement and need to pay for next 5 years. Wow, they are crazy. You cannot remove your credit card from their profile. VERY BAD SERVICE, PLEASE DO NOT USE LIFESHIELD.
    Read More
  13. User Score
    2
    July 31st, 2017 Brooklyn, NY
    1 people found this review helpful!
    I had this system for many years however the product rarely worked correctly. I persisted as the customer service was seemingly a bit helpful. however I would under no means recommend this, not only because of the quality but also the worst is they charge a bomb and when you wish to cancel due to work overseas or move to another place they still hit you with a huge cancellation penalty in the hundreds of dollars…… very very disappointing, a great money making machine, but the rest is pretty dismal.
    Read More
  14. User Score
    0
    July 28th, 2017 Philadelphia, PA
    1 people found this review helpful!
    I been with life shield with 3 years, they have the worst customer service. I’m switching to another security company..
    Read More
  15. User Score
    1
    July 20th, 2017 Pittston, PA
    1 people found this review helpful!
    We purchased this seecurity system when it was named (Ingrid Security) in 2010. It is now LifeShield which is under the umbrella of Direct TV.
    First and foremost: The SENSORS placed on the windows are UNDEPENDABLE! Over the years we have had many sensors go bad, & you need to send the “bad” sensor back and this company sends you a new sensor at no charge.
    One night we were sitting in our kitchen & the alarm system was activated, telling us the “Backdoor” is open! The door was shut tight and the sensor was bad.
    We were away several hundred miles away this year and last year and the alarm system is again activated…LifeShield receives the alert and & sends the State Police to our home..each in the late evening. There was NOTHING wrong..again a bad sensor!
    We are viglilant about changing the battery in the home base unit and we know this was not the problem in either of these instances above.
    Today (7/20/2017) I called the LifeShield company to CANCEL this service. Josie (tech) informed me that their is a NEW updated system now and that she would sent this to us “free of charge”. She told me this was still based on the window sensor system and of course via the internet like our old unit.
    Why does this company not OFFER this FREE UPGRADE to users with older units such as ours?
    We CANCELLED LifeShield security systems for our home, as we feel this system is just UNDEPENDABLE. It may be cheaper than other companies, but if DOES NOT give us peace of mind. Neither my husband or myself could sleep last night when the alarm system again activated and the State Police were once again dipatched to our home for no reason; again a faulty sensor. The State Police informed us that we would be charged if this happens again!! NO THANKS Life Shield!
    K & D Moyer
    Read More
  16. User Score
    0
    June 27th, 2017 MO
    1 people found this review helpful!
    I was under the understanding because I made clear as a single female that it would be hard for me to get the security monitor up that I would get days after I got it up to decide if I wanted to keep it. They forefitted me of that. I have been paying on this for 5 years and only used it for two. Even after they told me I couldn’t cancel When I did cancel they tried to tell me I had to pay the whole bill at once. But that isn’t law. I explained to them that isn’t right and continued to make regular payments. I feel they have taken advantage of me in large. I do not recommend useing this company ever! My house got broke into to begin with I was full of fear so I was definitely taken advantage of by this company in a few ways. I still to this day owe them for a product I wanted to send back and only used for two years yet 5 years later here I am still paying them. My advice for anyone considering this company is. Do not do it. It’s a truck!!
    Read More
  17. User Score
    5
    May 16th, 2017 Jersey City, NJ
    1 people found this review helpful!
    I have the older system for over 5 years with phone and internet only, no cellular gsm. The system would go down often and now Im trying to cancel they keep hanging up. stay away. go with simplisafe for half the price or front point.
    Read More
  18. User Score
    0
    April 19th, 2017 West Jordan, UT
    1 people found this review helpful!
    Lifeshield is the worst company out there. They do no give a dam about there clients. If possible I would give them a big fat zero. They say I am hooked up for 4 years when their site says 24 months.
    Read More
  19. User Score
    0
    April 19th, 2017 Fort Lauderdale, FL
    0 people found this review helpful!
    Absolutely HORRIBLE! Tried to cancel after my 36 month contract and was advised that there was a year to year extension clause!?!!? If I wanted a 4 year contract wouldn’t I sign a 4 year contract! Literally just a way to screw customers out of their money! STAY AWAY FROM LIFESHIELD!
    Read More
  20. User Score
    0
    March 12th, 2017 Derry, NH
    1 people found this review helpful!
    Bought the system few years back for hundreds of dollars due to the advertising that I DO NOT have to be in any contract with any monitoring companies.
    They deactivated my system trying to force me to subscribe – calling attorney in the morning.

    Good luck!

    Read More

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Our Score
7.8
User Score
2.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$24.98

Install & Equipment Fee

$300+

Contract Length

1 month

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Index

144

Number of Reviews

134
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392