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LifeShield-Logo

LifeShield Security Reviews

Reviews of LifeShield Security from real customers
(130 verified)

Our Score
7.8
User Score
3.1

See Top Rated

Our Score
7.8
User Score
3.1
Rank this Company

Ratings Breakdown

Price

Monthly Basic Price
$29.99-$49.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
144

Number of Reviews

User reviews here on BHSC
130

Overall Score

Based on ranking criteria
7.8 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 16, 2019

  • Technology: LifeShield Security¬†offers some of¬†the most innovative wireless security systems equipment on the market. The essentials package includes doors sensors, a motion detector, fire sensors, a wireless security tablet, and remote keychain. LifeShield offers an advantage package that may include glass break/window sensors, motion detectors, carbon monoxide detectors, smoke detectors and wireless security cameras, among other security features. The keychain remote and tablet control panel for arming or disarming your home while safely away from the house are also worth mentioning.
  • Installation options: Customers have the ability to decide whether to enlist the help of a professional or save on costs and install the system on their own. The more options the better.
  • Inexpensive set-up: Unlike other home security options, LifeShield customers do not have to pay for all of the equipment and can even install the system on their own. This will save the customer tremendously as it pertains to setting up the system. There is no activation fee.
  • Low monitoring fees: The LifeShield home security model not only saves the customer initially in the set-up process, but they also save with low monthly monitoring costs ranging from $29.99 to $49.99.
  • Limitations: LifeShield requires new customers to pass a credit check and sign a long-term, three-year contract. If customers wish to cancel but fail to do so within the 15-day grace period, they will be subject to early termination fees. There are also many reviews that make mention of the alarm monitoring center not being as responsive to alarm triggers as they ought to be.
  • Our Recommendation: There is no denying the face that LifeShield offers an innovative product, but the limitations required of customers is enough to look elsewhere. Protect America and Frontpoint are affordable and reliable options.

 

Most Helpful Reviews From LifeShield Security Customers

  1. User Score
    0
    Dennis
    July 16th, 2018 Puyallup, WA
    Don't get stuck with a auto renewing contract with this terrible company. The equipment is outdated and lacking of features. They offered me new equipment when I tried to cancel but couldn't come close to the cost of features of the other company I switched to.. they told me my account auto renews and I am in the middle of a contract even after 5 + years and are now charging me an early termination fee. Stay far away from them and look else where.Read More
  2. User Score
    0
    Jeff Thomas
    November 14th, 2017 
    Our home was robbed on 12/9/16 we never received even one communication from LifeShield! We called them to cancel our service, after we tested the system again and it still didn't work, fire or security. They still wanted a huge cancellation fee. They said try this, do this, attempting to service the unit ourselves, still would not send out a technician or simply cancel service without a huge fee. Now 11/15/17 called to cancel again, contract is complete, system has been replaced by another company, and LifeShield crap is in box in garage! Still they are giving us grief about canceling service! Don't do anything with this company! They have only installers no technicians! The products they install are complete junk as well! Waning! Warning! Warning! STAY AWAY!Read More

130 LifeShield Security Reviews

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  1. User Score
    0
    July 21st, 2014 Snellville, GA
    4 people found this review helpful!
    Very bad company .i have been whit them over 2 years and had very bad experience whit not only no customer service also whit technical support.First they tried to lack me in 4 year contract but when I called they told 3. then their “state of art” equipment. Not working propriety .When I call they say unplug and plug back and if not working call us back .When you call back they said oh you need to upgrade so you need to call NO customer service and see whit them what they can do for you ,but they want to charge you for because you lease from them is your resposability Stay away from them bunch of liers once they lack you in contract
    Read More
  2. User Score
    0
    July 7th, 2014 San Francisco, CA
    6 people found this review helpful!
    Terrible company. We have been faithful customers for two long years for this company have always paid on time and never missed a payment. My wife and I recently found out we are moving and cannot take the system with us. upon calling the company and letting them know we’re going to be cancelling after our two years have been up they try to tell us that we will have to pay 500 dollar cancellation fee. they say we have to pay the $500 cancellation fee because our contract automatically renewed. however today is July 7th in our contract is not renew until July 24th so I find this a little hard to believe that they cannot cancel it for us in addition they wanted a written letter of us canceling our service 60 days in advance. Yet when purchasing a home I had a 30 day close date. So how am I suppose to know 60 days in advance. And did I mention that our new contract doesn’t start for another 18 days. this company is a joke and along with that their equipment is very cheap in addition the customer service is poor and not very helpful at all this is not the only problem I’ve had with this company so my wife and I will never use this company ever again and I strongly advise others to not go with this company as well.
    Read More
  3. User Score
    1
    June 12th, 2014 Haltom City, TX
    7 people found this review helpful!
    I can only assume the summary on this page was written by their mother… its the only way I can understand such a glowing review.
    I have been a customer for a little over a year – and I can tell you that there is little positive about them.
    1: “State of the Art”. Really? In what decade? Their technology might be 2005 “cutting edge”, but its way behind the competition now: Massive upcharge if you want a cell enabled system. MASSIVE upcharge if you want to use cameras in your system. Your base station has a pre-programmed code – which is conveniently printed on the box so anyone can read it. “Free tablet”… what a JOKE!! its a $60 Coby 7” tablet that has been rooted so that it will ONLY work with their system – and they charge $250 for it!!
    And the best part – their “app” has the panic button less than 1/4″ from the power button – good luck using it at night!!
    2: Wireless? Seriously? I dont know how YOU define “wireless”, but I assume it means “without wires”… yet the major parts of the system require that they be plugged in… power cords ARE WIRES YOU MORONS! Cut the power cord (or unplug it) and… no security system.
    3: Customer service: What a joke. RUDE as can be! Will actually argue with you about your credit card number and address – it has happened to me!
    Have to call them at least every other month because “payment has been declined”, yet it goes through when on the phone (even without giving them the number) – and then they will usually double bill you. (“Its ok though – we will credit you next month” – yes, they say that)
    4: Web site is S-L-O-W…
    5: Contract. In this “cutting edge” company, a 39 month contract is standard. Every other company these days is ditching the long contract in favor of actually improving customer service, but not Lifeshield. Nope – I have no doubt that the contract is to keep customers from ditching them in record numbers.

    Seriously – spend your money ANYWHERE else!

    Read More
  4. User Score
    2
    June 7th, 2014 Pacific Grove, CA
    6 people found this review helpful!
    I will start out by saying that I chose this company after weeks of meticulously reviewing companies. What ultimately swayed me towards them was a friend’s referral and the promotional equipment deal they had going at the time.

    Ordering Experience – I ordered the equipment about two weeks ago. The lady on the other end was truly great (and I mean that). The whole ordering experience was amazing and very easy. There was one slight hiccup when she messed up my e-mail but we got the issue resolved (or so it seemed).

    Permit- The company sends you a message, almost immediately, about how to obtain your city/county permit so that you can be monitored legally. They send you the specifics on which county/city Police Department to go to in order to obtain it, which is very nice, in my opinion. However, they gave me the wrong place to go to. Do I understand that databases sometimes go out of date? Yes, I do. So I e-mailed the company through two different e-mails letting them know that they needed to update it, and I have heard zero response from them (over a week ago). I was simply trying to help them update their database and it fell on deaf ears.

    Receiving/set-up – The unit came in the time frame they told me it would come in. I really like their packaging and setup instructions (I know some people have complained about that on here) but I found it convenient and I found the pre-setup that they do very convenient. After setting up a few of the sensors, I decided to start playing around with the control console (the electrical engineer in me). Every thing worked fine except any changes I made on the cell phone app or on a web browser did not get updated on the console. Huge deal? Nope, but some of the functions that I purchased it for (the ability to add users on the fly if you’re out of town so that, say, a neighbor can go into your house) weren’t working so I saw that as an issue (and still do). I also couldn’t update sensor names, sensor preferences, etc.

    1st call to customer service – The gentleman on the phone appeared very concerned with resolving my issue. He rebooted the system, did some ‘checks on his end,’ put me on hold to check on something, etc. After about 5 minutes of that, he basically gave up and told me just to ‘wait it out and see what happens.’ Okay, the engineer in me said that maybe that was true. I did just set it up, so maybe the comms links were still figuring themselves out.

    E-mail fiasco – I discovered (after a good samaritan found me on Facebook to tell me) that every e-mail since I had signed up had been going to her. My specific orders, the shipments, the notifications after the system was set up. So I went into my account to change my e-mail address and could not do that, even though there is a button to edit your master e-mail account. I found out, in the next call, that the master e-mail can’t be changed by the user, by design (well, then why is there an edit button next to it?). I also discovered I couldn’t add an e-mail or SMS notification from the phone or computer. My friend, a happy LifeShield customer, also said he couldn’t do it. It is now on day 4 since I can’t add an e-mail address/phone number.

    2nd Call to Customer Service – The next day, I decided that the “ride it out” method probably wasn’t going to work. I called again and, this time, got a lady tech helping me. I told her my issues and she said “I know we’re doing some maintenance but I don’t think that is affecting what you’re saying” so I asked her to please find out and be sure. She put me on hold and comes back saying “well, apparently this is a known issues for a few days now and it should be resolved soon.” (This is really when I lost faith in this company) So this has been a known issue for a few days, and you’re telling me that when I brought it up you had no idea about it? Does LifeShield have no way of keeping tracking of current issues so that when people call, they can say something like “This is a current issue and it should be resolved by XXX date”. THAT is what a good company does. They don’t wait for the customer to teach the tech rep about current issues. So I asked her when it would be resolved (knowing she had no clue, but just to see what she would say) and I received a half-hearted-I’m-ready-to-get-off-the-phone-with-you “Umm, it should be today or tomorrow, but at the latest Monday.” Yea, that’s an informed answer. If you think anyone believes the truth in an answer like that, you are crazy.

    3rd Call to Customer Service – Today, I called again and received the same lady tech. She told me the issue is still outstanding and they don’t know when it will be fixed. She said she sent everything to engineering and hasn’t heard anything. Great, thanks for the help.

    So, in summary, my huge problems with how this all went and my recommendation on how LifeShield needs to fix it:
    1) Your technical representatives are completely happy letting customers get off the phone that still have unresolved issues. If anyone from the company is reading this, and truly cares about improving your company, you cannot have reps being OKAY with dissatisfied customers getting let off the line.
    2) I received zero response when I tried helping you guys out to update your database on where someone in my zip code needs to go to get a permit. That shows that you don’t appreciate input from your customers, especially when they go out of their way to help you. Good companies respond to their customers when they voice concerns.
    3) The software (especially on the computer side, not so much the app/mobile/tablet side) is slow, inefficient, and has numerous bugs. You cannot accomplish simple tasks such as updating/adding notification e-mails/cell phones. It is hard to find links under certain heading and is just slow. I understand that it all ties to your home LifeShield network and components, but it’s entirely slow for the day and age that we live in.

    Lastly, I understand that things go wrong. I understand that technology, especially software-heavy systems, can go awry and not function as it is supposed to. That is not what I’m upset about. I am upset with this company because of the way they are conducting day-to-day business. I shouldn’t e-mail a company and not hear back after a week, and I shouldn’t be let off the phone twice by tech reps who basically throw their hands up in the air because they have no clue. I can’t even evaluate the system (in my 7 day, money back guarantee window) like I’m supposed to because it doesn’t work properly. They will be getting my final phone call tomorrow to return the system.

    Read More
  5. User Score
    0
    June 4th, 2014 Columbia, MD
    4 people found this review helpful!
    I WILL NEVER AGAIN GET LIFESHIELD & FURTHERMORE WILL ADVISE EVERY SINGLE PERSON I KNOW AGAINST IT. Additionally I will inform my mom (a Realtor) to their sketchy business practices and ask her to inform her office mates and colleagues so no one gets screwed like we did. If your curious the story is below…

    I ordered LifeShield for a rental for my roommates and I as we were moving to the city. When you sign up you agree to a 2 year contract of monthly monitoring fees. After the 2 years we moved and I called to cancel the system noticing that I had already been billed for a 25th month (when the contract was for 24). I was informed that on page 5 of a 10 page agreement I consented to electronically there was a stipulation that I had submit a request to them in writing (60 days prior to the 2 year term expiring) to cancel or else I was automatically renewed for an additional 12 months. The fee for this was 12 months of monthly monitoring fees, or over $400. Explaining the situation the cs rep reduced the charge to $200. This was the last positive experience I had with LifeShield. I told her I would call back as I needed to check with roommates, she told me I had a month until I would be charged again.

    I called about a week ago to discuss getting the $200 waived. We had fulfilled our contract, and were never notified that it would auto renew or that we had to notify them with the exception of the fine print of a contract from 2 years ago that I didn’t even receive a copy of for my records. This time I asked to talk to a supervisor and had to ask at least 10 times before the rep would check to escalate things. She came back, told me they were all at lunch and they would call me back.

    A week later and nothing. Called again, all reps were busy, asked to be called back, nothing. Called again today to talk to a supervisor who might have been just as efficient and understanding if he were a recording. After 10 minutes of him not getting my point and quoting some obscure page of a 730+ day old contract we are paying $200.

    DO NOT GET LIFESHIELD, unless you set an alarm to notify them in writing 60 days prior, or you are okay with being SCREWED!! In addition to them stealing our money they made it hard work to even get a hold of someone to cancel, I have honestly spent over 3 hours trying to get this resolved.

    Read More
  6. User Score
    1
    April 16th, 2014 Schertz, TX
    3 people found this review helpful!
    Beware of this company. I take responsibility for not cancelling my contract as out lined in the agreement but after several conversation with their representative I call back and gave them a card to charge the cancellation fee. A week later I still did not see the charge nor was there a email letting me know it was in the process. I call again and was told someone would call me that evening. I will be calling and writing and certifying a letter today. If I have to at the end of the month I will cancel the new card I gave them as well. This company is the reason I do not like anyone to automatically draft from my card.
    Read More
  7. User Score
    9
    February 26th, 2014 Albuquerque, NM
    0 people found this review helpful!
    Nice system.Made my work easy and simple.
    Read More
  8. User Score
    9
    January 5th, 2014 Wyncote, PA
    2 people found this review helpful!
    I was surprised at how easy it is was to set up my LifeShield system. I did it over the weekend when I had some free time and it took me about an hour, and that included the time my wife spent deciding where she wanted to put the keypad. The instructions are pretty simple to follow, and it’s not complicated. It’s a good system, and I recommend it.
    Read More
  9. User Score
    0
    December 18th, 2013 Columbus, OH
    3 people found this review helpful!
    Problem with the tablet the sent out. Customer Service is a joke. They never call back. They have replaced the same tablet 3 times and I have only had system 6 months. Horrible. I would not recomend to my worst enemy.
    Read More
  10. User Score
    10
    November 22nd, 2013 Harrisburg, PA
    0 people found this review helpful!
    Easy to install and great customer support
    Read More
  11. User Score
    10
    July 23rd, 2013 Pleasant Grove, UT
    0 people found this review helpful!
    Was surprised that the included tablet was as nice, and actually legit! Basically an iPad running my whole system!!! Not sure how they can afford to include it for free, but with nothing upfront, and easy installation, I’m definitely a huge fan so far! (Installed system July 2nd)
    Read More
  12. User Score
    10
    June 30th, 2013 Monroe, NC
    0 people found this review helpful!
    The equipment is just fine. Phone assistance has been stellar. Easy to operate. My biggest disappointment has been the “professional” installation that I paid for. The company that LifeShield contracted had done very few LifeShield systems and it showed. They did not check the functionality of individual sensors and subsequently, I found five of twenty-four improperly configured and not functioning. LifeShield did ship me some free sensors that I need to compensate. Overall, I am very happy after approximately thirty days of service. I would recommend this system to a friend or family member.
    Read More
  13. User Score
    10
    April 30th, 2013 Pottstown, PA
    0 people found this review helpful!
    If your looking for a great system that is easy to install, you can’t beat this. The main kit’s components are all preregistered to each other. All I had to do was place the sensors on the windows and doors, plug in the control units and it activated itself. Adding additional sensors took about 2 minutes each. Has online access and a mobile app that allow you to control your system from anywhere. Fantastic System!
    Read More
  14. User Score
    10
    April 29th, 2013 Jenkintown, PA
    0 people found this review helpful!
    Great system. Best part is their app Lifeview. You can literally turn your system on or off from anywhere. I’m always on the go and being able to see what’s going on at my house at any point all from my iphone is so convenient. They include these services free too so it’s really affordable along with being convenient.
    Read More
  15. User Score
    10
    April 27th, 2013 Mount Laurel, NJ
    0 people found this review helpful!
    I’m very happy I chose Lifeshield Security. Great affordable price and super easy set up. Its the perfect system for my family with its convenience and reliability. The best part is I can arm and disarm my system from anywhere with the cool tablet so I always know my home and family are safe and protected.
    Read More
  16. User Score
    10
    April 25th, 2013 Wyncote, PA
    0 people found this review helpful!
    great customer service, our sales rep took the time to figure which system fit my family and lifestyle the best.
    They even took the time to explain to me some of the Lifeshield features that really make my family safer and my life easier. The service was so great I even recommended this to my neighbors and 2 of them ended up getting a LifeShield system.

    – The safest block in Mission Viejo

    Read More
  17. User Score
    10
    April 25th, 2013 Bensalem, PA
    0 people found this review helpful!
    After years of being unhappy with ADT service and increasing monthly fees, I spent a lot of time looking for a new alarm company to rely on to give me the protection I need without the hassle. In the end I chose LifeShield, and I couldn’t be happier with my decision! I use multiple connections for added protection and the fire sensor makes me feel truly protected. The best part – it’s been over a year and no increases in my monthly monitoring! Thanks LifeShield!
    Read More
  18. User Score
    10
    April 20th, 2013 Philadelphia, PA
    0 people found this review helpful!
    I am so excited about my new LifeShield system!! I received a cool tablet as a free gift with purchase so I can access my system from anywhere!! I shopped around and not only is LifeShield the most affordable but it gives the most for my money!!
    Read More
  19. User Score
    10
    April 19th, 2013 Washington, DC
    0 people found this review helpful!
    I’m so happy I decided to have LifeShield protect me. Living on my own I wanted to have someone there for me, and LifeShield gives me that sense of security. What I like best is their unbeatable protection – no matter what happens my system stays on. I also love how up-to-date they are with everything, from wireless communication to phone apps and remote access, LifeShield stays current.
    Read More
  20. User Score
    10
    April 15th, 2013 Heber City, UT
    1 people found this review helpful!
    Just bought a new home, 3 kids, 2 dogs, and 1 bird. Spoke with an awesome rep. (I think her name was stephany) Got my box and installed my system last week. I LOVE IT!! My wife is constantly checking the local crime watch it comes with. Arm it every night!
    Read More
  21. User Score
    10
    April 8th, 2013 Wyncote, PA
    0 people found this review helpful!
    The customer service was great, the sales agent Scott really took the time to listen to my security needs, concerns, he even helped identify the right kit for my family and budget. I have to say it was really a refreshing to not be pressured into buying, the entire process was very easy and not the least bit complicated . – they really cared about me as a person!

    – They even called me to help make sure everything was going well after I bought the system.

    I’ve recommended LifeShield to a few of my neighbors and 2 of them have bought a system too!

    Read More
  22. User Score
    10
    April 5th, 2013 Heber City, UT
    0 people found this review helpful!
    I had someone break into my van last week and steal my wallet, iPad, even my redbull! I’m a tech geek, so I went with LifeSheild because of the appeal of better software technology. Let me just say, it works as good as it looks! My driveway is under 24/7 suvalience now. I DARE any punks to try to break into my car now.
    Read More
  23. User Score
    9
    April 2nd, 2013 Heber City, UT
    0 people found this review helpful!
    Professionals came and installed my system. Very friendly, and helpful. :)
    Read More
  24. User Score
    10
    March 27th, 2013 Wyncote, PA
    0 people found this review helpful!
    I am a gadget and tech guy and that is why I chose LifeShield. I looked at the other companies in Home Security and nobody could match what LifeShield offers for the price they offer it at. I love the lifeview website. They added this cool dragable widget thing to the first login screen. I like that I can align them so I see what is important to me when I login.

    I was lucky enough to get their new Touchscreen Console. That thing is awesome. The navigation is slick and it looks great. I found a mounting bracket on amazon that works with it, so now it sits on my wall. I barely use the old keypad anymore.

    Read More
  25. User Score
    5
    March 3rd, 2013 Heber City, UT
    0 people found this review helpful!
    I love the system, control everything from my phone, but getting someone over there to help me with a sensor has been less than stellar. :(
    Read More
  26. User Score
    10
    March 2nd, 2013 Heber City, UT
    0 people found this review helpful!
    I’m a bit of a tech geek, and these guys really have a unique product. I ordered mine and installed it myself, and so far the upgrade has been awsome. Love it love it. I’ll update if I do have any issues.
    Read More
  27. User Score
    7
    February 23rd, 2013
    0 people found this review helpful!
    Setting up everything was super easy. Customer service was great. Installing it was easy. The only thing is that the equipment seems a little cheap. Other than that I can’t complain.
    Read More
  28. User Score
    10
    February 21st, 2013 Wyncote, PA
    0 people found this review helpful!
    Top wireless home security. My wife was able to set up in less than 30 minutes…much cheaper than other companies but quality seemed great. They have a cool app called Lifeview.
    Read More
  29. User Score
    10
    January 16th, 2013 Chicago, IL
    0 people found this review helpful!
    All I wanted was something for my apartment. You wouldn’t believe how hard it was as a renter to get an alarm system. Just finished setting up the renters package with these guys. Everything looks great so far.
    Read More
  30. User Score
    0
    January 11th, 2013
    4 people found this review helpful!
    I’m a customer with Lifeshield and is disappointed with the customer service. Usually any kind of contracts is expected to be reviewed at the end of renewal period except for this company’s. I would say anyone I know that this company is not worth the cheap rates they offer because they will trick you into renewing the term by their weirdest rule and would try to torture the customer saying you have to do this because you put a signature down in our papers a year ago and that now gives us right to charge you for the rest of your life with or without your consent. No one in the company seems to care about a unhappy customer. But I’ll make sure I let my friends and people in my community know how much their terms and conditions suck. And that this is one of those companies that take your money saying we crammed all those rights into 15 page contract terms we gave you!
    Read More

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Our Score
7.8
User Score
3.1
Rank this Company

Ratings Breakdown

Price

Monthly Basic Price
$29.99-$49.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
144

Number of Reviews

User reviews here on BHSC
130

Overall Score

Based on ranking criteria
7.8 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10