LifeShield Security

LifeShield Security

6.1

Our Score

2.8

User Score

LifeShield is an ADT company that operates in all 50 states. Their current business model is to sell equipment up-front ($300+) and charge $24.98 for professional monitoring. Equipment can also be purchased with monitoring. Read our summary of the company below or skip to our verified customer reviews.

Pros

Installation Options

Customers have the ability to decide whether to enlist the help of a professional or save on costs and install the system on their own.

Average Monthly Monitoring Fees

The LifeShield home security model encourages people to purchase their equipment upfront (see the "About LifeShield Security) below for details). After that, the company charges $24.98 a month for 24/7 Professional Monitoring, although you can skip the alarm monitoring if you just want to equipment. This monthly cost is average in the home security industry, although the upfront fees are significantly higher.

30-Day Money-Back Guarantee

Essentially, new customers get to try out LifeShield for free for 30 days. If all goes well, you will automatically be charged the next month at the rate you signed up for.

Cons

Credit Check Requirement

LifeShield requires new customers to pass a credit check and sign a long-term, three-year contract. If customers wish to cancel but fail to do so within the 15-day grace period, they will be subject to early termination fees. There are also many reviews that make mention of the alarm monitoring center not being as responsive to alarm triggers as they ought to be.

High Upfront Fees

In order to be on the company's month-to-month contract (where you can cancel at anytime), you will have to purchase at least $300 worth of equipment upfront. The Doorbell Camera System is $356.34 upfront, so if you choose that plan, you can automatically have a month-to-month contract. However, the SECURE System and the SHIELD system have less than $300 worth of equipment included, so you will need to add more equipment to those packages. For a complete list of the LifeShield security system packages, see our About section below.

Negative Reviews

The LifeShield reviews on our site are overwhelmingly negative. Customers rate them at an average of 3 out of 10. Some common themes among our LifeShield Security reviews include the following:

  • Contracts. Even though LifeShield now advertises that their contracts are month-to-month, many customers have complained about being locked into a 3- or 5-year contract. If you are interested in LifeShield, we recommend asking them about their contract and reading it over before you sign anything. Pay attention to if you contract auto renews and how to cancel.
  • Customer Service. According to one reviewer, their customer service is not available 24/7. Overall, reviews mention unfulfilled promises from customer service agents and rude conversations.
  • False Alarms. There are several reports of the LifeShield system alarm going off without an apparent reason.

Our Recommendation

For those interested in purchasing home security equipment upfront, we recommend giving LifeShield a call to find out about contract lengths. Overall, this system is more expensive than Protect America (DIY installation that starts at $19.99 a month). We recommend comparing their equipment to Protect America and other home security companies. You may find that LifeShield does not offer the best deal.


About LifeShield Security

There are three LifeShield Security Systems offered - detailed below. Customers are able to purchase these equipment packages with or without professional monitoring. LifeShield offers an advantage package that may include glass break/window sensors, motion detectors, carbon monoxide detectors, smoke detectors and wireless security cameras, among other security features. The keychain remote and tablet control panel for arming or disarming your home while safely away from the house are also worth mentioning.

LifeShield Alarm Packages

SHIELD System: $199.15

This is ideal for apartments, condos, and small homes. As with all packages, a touchpad control screen base station is included. You also get access to the company's Mobile App, to monitor your alarm through. Equipment included:

  • Yard and window sign
  • Motion sensor
  • Door/window sensors (pack of 4)
  • Fire sensor
  • Entry Keypad
  • Front door keypad
  • Keychain remote
SECURE System: $295.12

This system is designed for medium and large homes. It includes everything offered in the SHIELD System plus the following equipment:

  • Door/window sensors (6 total)
  • Motion sensors (2 total)
  • Indoor camera
Doorbell Camera System: $346.34

This system seems to be for smaller homes, like the SHIELD System, but also includes a Doorbell camera. Only 2 door/window sensors are included

Build Your Own System

LifeShield offers the following home security and home automation equipment for you to build your own system, or add on to one of their three packages:

  • Door sensor
  • Window sensor
  • Motion sensor
  • Glass break sensor
  • Temperature / flood sensor
  • Wireless remote
  • Fire alarm
  • HD Video Doorbell camera
  • Indoor camera
  • Outdoor camera

Although you can connect your devices with smart home automation hubs, like Alexa, LifeShield offers less home automation products than many other companies.

Ratings Breakdown
Monthly Monitoring Fee $24.98
Install & Equipment Fee $300+
Contract Length 1 month
Cancellation Policy Fees May Apply
System Relocation Fee Fees May Apply
Number of Reviews 137
Review Last Updated: January 29, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

137 LifeShield Security Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

0

Score

Norman Rowe West Jordan, UT

Apr 19, 2017

Lifeshield is the worst company out there. They do no give a dam about there clients. If possible I would give them a big fat zero. They say I am hooked up for 4 years when their site says 24 months.

0

Score

Eric Dunn Fort Lauderdale, FL

Apr 19, 2017

Absolutely HORRIBLE! Tried to cancel after my 36 month contract and was advised that there was a year to year extension clause!?!!? If I wanted a 4 year contract wouldn't I sign a 4 year contract! Literally just a way to screw customers out of their money! STAY AWAY FROM LIFESHIELD!

0

Score

Victor Dobrucci Derry, NH

Mar 13, 2017

Bought the system few years back for hundreds of dollars due to the advertising that I DO NOT have to be in any contract with any monitoring companies. They deactivated my system trying to force me to subscribe - calling attorney in the morning. Good luck!

1

Score

Wendy Aird

Mar 11, 2017

My security did not work throughout my two years. Sensors didn't connect, key pad didn't work, main hub didn't connect. When I called for service, they wouldn't send a technician. They made me run through tests for long periods of time. When the equipment did not work they sent more through the mail that did not work. When I finally cancelled, I got to pay additional fees for early cancellation of a service that never worked. I'm be of the worst decisions I've made was to sign up with Life Shield.

0

Score

Todd Kosloski

Feb 3, 2017

Sensors stop working. Cell service is non existent. Most days my service is unable to be armed. Impossible to speak to a human. Only computerized trouble shooting. Do. It sign up for this junk. Be warned. Be afraid. RUN FAST!!

0

Score

Mitch Maiden, NC

Jan 6, 2017

Stay away from these scam artist. Cutomer service is horrible! The equipment glitches and you are on your own according to them because you install it yourself.

2

Score

Pavel Tölz West Jordan, UT

Dec 29, 2016

The 'attention, Life Shield is now a part of AT&T Digital Life' should read, "WARNING...." The system was installed in October of 2015. I've been on the phone with Customer Service and the "Solution Center at least every other month. There have been four Tech visits to date (28 DEC 16). The last was 21 DEC 16 and I'm getting another one tomorrow, 29 DEC 16. The system is constantly being knocked off line, you loose connectivity with the APP (Computer and Phone), you're constantly being directed to reboot the system. CHAT personnel are locked into a script that leads to a Tech Visit. Phone people are sometimes very helpful in restoring service and, sometimes not so much or not at all helpful. Cameras record hours of snow storms even when sensitivity is turned down to the point the camera can't sense people walking around. Fields of sensitivity aren't of any use either. Cameras record changes in light so when a cloud sends a shadow over the field of view, the camera records it. Please please please tell me there's a better system out there?

0

Score

Don Torget Spokane, WA

Dec 21, 2016

With the recent upgrade to the 3G system Lifeshield no longer has enough area coverage to connect to all of the sensors in my house. The maximum coverage with the new 3G equipment is 30 feet from the base unit to to the repeater and then 30 feet from the repeater to a sensor. That is a maximum coverage of 60 feet. This coverage is insufficient for my house. When I called Lifeshield to let them know about this they told me that they would cancel the service and that I should throw the new upgrade equipment away. I now have no security system and will have to look elsewhere.

0

Score

Wilson Roswell, GA

Dec 1, 2016

This had got to be the worst security company in the planet! Let's see... where shall I start.... faulty equipment, poor customer service, liars, thieves, now access to your account online and just out right horrible horrible company! I think the only way to put a stop to this company's poor business practice is to seek legal action!

1

Score

Michael Lewis

Nov 4, 2016

I'm giving them a 1 only because the equipment is decent minus the couple of false alarms for fire immediately after arming it and them calling the secondary contact and skipping the primary contact all together and dispatching police and fire. Had issues with the account for 2 years with logins to the online portal and mobile app. I know the login wasn't incorrect and the password reset function has never worked. They promised we would not be billed until the issue was resolved. After 16 months the issue still exists and we've been billed each month for 16 months. They insist it is user error. Seriously, I've been in the tech support/customer service field for 10 years. I know how to enter a username and password. There was also an issue with notifications being sent 3-6 times per notification via text and email even though the notifications no longer existed in the system and one of the phone numbers (my ex-wife) was removed from the account/notification system. This went on for about 8 months until they figured it out on the back end. During those 8 months I called at least once a week and they said it was impossible that it was happening. The billing seems to fail at least once every 2-3 months and they will tell you that you are overdue, but immediately after the first failed payment the payment will work without any manual effort. Their support doesn't listen, they swear they will call you back within 24-72 hours (and they've never called me back). Save your money and go with....well anything BUT this company. Oh and when they sold the system it was Internet only with cellular backup devices you could plug into the wall or your neighbors. They never mentioned that they were planning on releasing their cellular control panel soon. They just wanted to make the sale and then refuse to upgrade the panel. They lied and said that they were working on a promotion to upgrade existing customers. When I called back I was told there was never such a conversation.

0

Score

a m Clarendon Hills, IL

Sep 4, 2016

my home was burglarized today It took life shield 25 min to notify the police First they called the fire department because they didn't have the dispatch phone Then by the time they called the right number , I have already notified the police my self. We have very valuable stolen The worst service ever Don't trust them with your home

0

Score

Manuel Ortiz Riverside, CA

Jul 11, 2016

Useless service - I've just cancelled it and they charged me an early termination fee. Don't consider this company and if you do, ask for a 1-year contract that way when you realize the value of their service and want to cancel, the termination fee will be minimized.

9

Score

joseph ullman

Jul 7, 2016

ive had lifeshield since it was Ingrid. It was fairly easy to install, except the flood detector. There were some early issues with pets settting off motion detectors which they helped me with. Most important, it is flexible, portable, and reliable. Themonitoring service is excellent and most importantly, the customer service is superb. Every time I call I get through. If I am setting it up on a weekend, someone is there to help. They're patient, American, intelliglble and have always solved my problem. I'm sure other setups, like simpli safe, are good, but i've had great luck with Lifeshield.

0

Score

Paulette Wellston, OK

Jun 22, 2016

I moved and now rent and the landlord will not let me put up the system and lifeshield will not let me get out of my contract without paying a huge lump sum, so I have to pay for another year and few months for nothing. Thanks AT&T and Lifeshield. I will never recommend you and tell everyone I know to stay away from your services.

0

Score

Megan Herrington Peoria, AZ

Jun 15, 2016

This has to be the worst company EVER!! Do not get this garbage of an "alarm system"!!!! I accidentally set the alarm off and it doesn't make any noise my husband was in the bedroom and had no idea it had gone off!!!! When I called I was told it's so loud IT'S NOT! The customer service is awful, I also called to cancel this after a few days of having it and was told I cannot that it's already been set up? I cannot use the motion detector because it picks up my 30lb dog and was told the motion is for 80lbs and bigger! As the previous actual consumer wrote the tablet must be plugged in at all times AND I have to lay it down because of how bright it is in our room!! The key pad has to be plugged in or it shows there is an error on the app so it's not wireless at all! We constantly get notifications of powered loss, back door lost, window lost!!! Get a real company, don't waste your money and go for something that is quality and not a joke and lack of good business!!!! I hate that I have a contract with them and cannot get out without giving them an arm and a leg! DO not believe the only positive review it cannot be true!!!! A friend got this also and she is just as pissed as I am!!!!! I promise you if you get it you will regret it and it will be two late?????

6

Score

JK Albany, CA

May 5, 2016

The monitoring part of company has always been great: have had a couple of false alarms and they always called back within seconds of the alarm to check in. No complaints on that. On the billing part of the company, they plain suck. On 3 separate occasions I have been overcharged for who knows what reason. I have automatic payment using my bank account and it gets deducted on the first of each month and those 3 instances they overcharged a month's payment (twice) and two month's payments (once!!) When you call they make you send proof (bank statement) of the overcharges and then 3-5 business days later they put the money back. Cannot wait for my contract to be up in a few months. Way technologically better and more affordable companies out there in the last 2 and a half years (time I've been with LS).

0

Score

Mary Anne Sanchez Indio, CA

Apr 28, 2016

Worst security system ever! Multiple problems activating and deactivating alarms. Horrible customer service.

8

Score

Larry Dillon Shawnee, OK

Apr 25, 2016

We have had this system for five years and it works fine. No complaints.

0

Score

Todd Verhoven White Bluff, TN

Apr 12, 2016

Customer service is awful, doesn't work but I'm stuck in their contract! They won't let me out and won't send anyone out to fix it.... Can't seem to get it to work through their phone help! Do yourself a favor and run far away

1

Score

Mike Harvest, AL

Mar 19, 2016

I installed the system in the beginning of 2014. After a few sensor adjustments it appeared to work correctly. This system only used broadband internet to report.....no cellular option. The main issue over the years has been intermittent email reports on events. Due to changes in my area, I needed to add cellular reporting....however AT&T does not offer that in my neighborhood. I requested to end my contract since they could not provide the needed service. For $150.00 they ended my contract---no sorry, no reduced amount.....nothing---just pay your $150.00 and go. If you have ever tried to get a DISH problem solved over the phone.....you know what it is now like to deal with LifeShield. What good is a nice system when support is weak?

0

Score

Melanie Visalia, CA

Feb 15, 2016

This system sucks! It is a joke, I can walk in my home and it does not go off but it goes off for no reason at 4am!!!! This has happened twice, too bad Life Sheild is not as good as DTV!!! I'm stuck but as soon as I'm out of contract we are dumping this sorry system. Very disappointed.

0

Score

Very Dissatisified Chapin, SC

Dec 12, 2015

Do not use these guys or their system! My house was burglurized and the system did not alarm. Life Shield said because it was cellular it had lost the signal for a short period of time. I have been paying for monitering for over 3 years with a false sense of security and have not even been able to get them to rectify or return y calls. They also continue to draft my account even though I told them I was disconnecting the system because it did not work.

0

Score

Tammy Katy, TX

Dec 10, 2015

Wish I would have researched and read reviews before getting stuck in 3 yr contact. I, like others, have had many issues. Tablet freezes, if it's not plugged in it dies..cameras often say they are disconnected, tells me front door has lost connection almost every day, says my back door has been opened while I'm sitting right there staring at it, false alarm twice. .. So disappointed that we got this crappy service that is not at all worth the $50 a month we pay for. And yes you have to pay $15 a month for canceling early. Do not get Lifeshield! !!!!!!

0

Score

brett Hoquiam, WA

Dec 4, 2015

They raised my rate after 2 years. Told me they finally added tax. 4 dollars a month more. Out of the kindness of their hearts, they were absorbing the tax. Yeah right, thanks for the additional cost

0

Score

Joe Prince Canal Winchester, OH

Nov 18, 2015

This is the most useless thing I own, and I can't get rid of it until Dec. 2017 without paying through the nose. Stay away from Lifeshield!!!

0

Score

Todd Osborne Castro Valley, CA

Nov 1, 2015

Terrible. 3 attempts at installation. Had me change internet from Static IP to Dynamic IP after telling me that their product was not compatble with Static Ip addresses, which seemed odd. Changed everything and after another 4 hours of trying to connect the system said it wouldn't work with Dynamic Ip adressess and I had to switch back to Static IP. There is a clear lack of uderstanding of how their own product works and what is required to run it. Just a big waste of time.

9

Score

Hector Biarnes Tavares, FL

Oct 16, 2015

Great system,I have this system for one year.-

9

Score

fred proctor Ellsworth, ME

Oct 10, 2015

Very pleased with service

10

Score

ericka kirksey Milwaukee, WI

Oct 5, 2015

lifeshield is amazing!! im able to protect my home when im away, the cameras are awesome its lets me monitor my sons room. i wish they had a contract longer than 3 yrs

0

Score

sherry Pittsburgh, PA

Sep 9, 2015

Terrible

0

Score

Randal Houston, TX

Sep 2, 2015

In the past month I have dealt with two tablets that wont connect to my system, everyday I get a notification that my door has been opened while I am sitting there alone in my living room, yesterday I got an alert while I was at home that the backdoor was opened, police were called (by me Lifeshield didn't even bother calling them) they told me everything was secure, today I got a burglary alarm notification on my phone so I had a neighbor check the house, it was all good but the alarm was going off, I called police dept again and again they had no notification of the alarm (mind you it was about 15min after the alarm notification, and now they are telling me I may have to pay $500 to get out of the contract? I wish I could use cuss words to explain the quality of this system but since I connot I will just call it garbage!

4

Score

Michael Saint Paul, MN

Aug 24, 2015

I have had them for a few years and the service was great until they upgraded their Web UI. I went back and forth with their support for about a year regarding text message reminders that disappeared from the UI, but multiplied from 1 text to 3 texts at midnight. Couldn't change or remove it. They finally found it in the back end after a year and removed it. Now another issue that's been happening since the same upgrade is that my account's password seems to no longer work after 2-3 weeks. I know it is right as I have it stored in several locations including dashlane password manager. Confirmed it with all places I had it stored and with a separate user with the system who had it saved in a text message. Tried the forgot password feature and the temporary password does not work. Their support's response, "You're typing it in incorrectly." Well...no. No I am not. It happens way to often and I am not the average end user who forgets their password every other day. Complete lack of support and the inability to access my system consistently really brings down their score. All of that aside, the system is average. The price is fair and their response time is blazing fast when anything is triggered. So if you don't mind sloppy customer support then this system is a bang for it's buck!

10

Score

Emory Hopkins Round Rock, TX

Aug 20, 2015

Great system very reliable with fast response time

1

Score

Unsatisfied frustrated customer Brooklyn, NY

Aug 10, 2015

This used to be a great company!!! Ever since DirectV took over you cannot get any help, it took 3 weeks longer then they say, to even get the service activated (yes, you will pay for it, while not in service) and left our home with no alarm and no security system for a month. If you think this is an isolated incident you are wrong. I called two weeks ago to advise I moved. I gave the representative my new address and she claimed that she would tell the permits department. I called again today to find out she did nothing. So now I am told it will take another week to get it working (well maybe working). That's now 3 weeks and still no alarm. The tablet they give you is a very short range devise and won't get good service if too far from your wifi main modem, plus no sleep mode so if it is not plugged in at all times it dies in 30 minutes. The sticky pieces keep falling off everything so I had to superglue them to everything because one fell off while I was working and set the alarm off. Yeah now stuck in their contact and only way out is to pay the entire contract off so even if you are like me and have had nothing but problems you are locked in.

0

Score

Kay Fleming Dallas, TX

Aug 3, 2015

Equipment is cumbersome, and awkward, too many cameras, pad, etc laying out, taking away from decor of home. Equipment looks outdated. Extremely disappointed. Tried to cancel prior to day 3, was told I would have to pay 510.00 I even told my installer that I was not happy about "all this equipment, cords, etc"

0

Score

Jay Wallkill, NY

Jul 29, 2015

ABSOLUTELY HORRIBLE !! STAY AWAY !! System its self does not work properly and camera keeps disconnecting - was guaranteed 30 day trial period when I tried to cancel before 30 days they refused.They want $525 plus for a cancellation fee !! Absolutely horrible people to deal with!!

0

Score

Nadine Costa Mesa, CA

Jul 26, 2015

When they were describing the lifeshield contract to me, they said you can pay 15$ to cancel this system. What they forgot to mention is how you have to pay 15$/month left in the contract! So there is a difference between paying 15$ and paying >500$ to cancel a contract. The only reason why canceling is necessary is due to all the useless and harmful maintenance they keep making. Every single time they decide to "fix bugs" they cause the whole security system to freeze with a non working base! I can't imagine what would happen if I left the system on and then it decides to break down! Not only the house will be unprotected but I also might get locked out of my house. I'm so disappointed in people who don't tell you everything about the contract when you trust them to be thorough in their work! I don't recommend anyone to get imprisoned in a contract as bad as lifeshield's with no escape, bad maintenance and unhelpful workers!

10

Score

katia Davis Warren, MI

Jul 25, 2015

Life she'll is a great system and best of all it's wireless I love it

0

Score

David heermans Myrtle Beach, SC

Jul 13, 2015

Terrible system. 2 false alarms in a month. System in practice mode for the first 2 months with no refund. Camera does not work. Customer service is a complete joke. Will not give any type of refund or discount. Stay away. The only protection they offer is the yard sign.

0

Score

T.K. Milton, MA

Jul 1, 2015

This company cares only about money and not your safety or home security. What should have been a simple move resulting in threatening phone calls and letters. The sales people are good talkers, but good luck if you need a change in service.