LifeShield is an ADT company that operates in all 50 states. Their current business model is to sell equipment up-front ($300+) and charge $24.98 for professional monitoring. Equipment can also be purchased with monitoring. Read our summary of the company below or skip to our verified customer reviews.
Customers have the ability to decide whether to enlist the help of a professional or save on costs and install the system on their own.
Average Monthly Monitoring Fees
The LifeShield home security model encourages people to purchase their equipment upfront (see the "About LifeShield Security) below for details). After that, the company charges $24.98 a month for 24/7 Professional Monitoring, although you can skip the alarm monitoring if you just want to equipment. This monthly cost is average in the home security industry, although the upfront fees are significantly higher.
30-Day Money-Back Guarantee
Essentially, new customers get to try out LifeShield for free for 30 days. If all goes well, you will automatically be charged the next month at the rate you signed up for.
Credit Check Requirement
LifeShield requires new customers to pass a credit check and sign a long-term, three-year contract. If customers wish to cancel but fail to do so within the 15-day grace period, they will be subject to early termination fees. There are also many reviews that make mention of the alarm monitoring center not being as responsive to alarm triggers as they ought to be.
High Upfront Fees
In order to be on the company's month-to-month contract (where you can cancel at anytime), you will have to purchase at least $300 worth of equipment upfront. The Doorbell Camera System is $356.34 upfront, so if you choose that plan, you can automatically have a month-to-month contract. However, the SECURE System and the SHIELD system have less than $300 worth of equipment included, so you will need to add more equipment to those packages. For a complete list of the LifeShield security system packages, see our About section below.
The LifeShield reviews on our site are overwhelmingly negative. Customers rate them at an average of 3 out of 10. Some common themes among our LifeShield Security reviews include the following:
- Contracts. Even though LifeShield now advertises that their contracts are month-to-month, many customers have complained about being locked into a 3- or 5-year contract. If you are interested in LifeShield, we recommend asking them about their contract and reading it over before you sign anything. Pay attention to if you contract auto renews and how to cancel.
- Customer Service. According to one reviewer, their customer service is not available 24/7. Overall, reviews mention unfulfilled promises from customer service agents and rude conversations.
- False Alarms. There are several reports of the LifeShield system alarm going off without an apparent reason.
For those interested in purchasing home security equipment upfront, we recommend giving LifeShield a call to find out about contract lengths. Overall, this system is more expensive than Protect America (DIY installation that starts at $19.99 a month). We recommend comparing their equipment to Protect America and other home security companies. You may find that LifeShield does not offer the best deal.
About LifeShield Security
There are three LifeShield Security Systems offered - detailed below. Customers are able to purchase these equipment packages with or without professional monitoring. LifeShield offers an advantage package that may include glass break/window sensors, motion detectors, carbon monoxide detectors, smoke detectors and wireless security cameras, among other security features. The keychain remote and tablet control panel for arming or disarming your home while safely away from the house are also worth mentioning.
LifeShield Alarm Packages
SHIELD System: $199.15
This is ideal for apartments, condos, and small homes. As with all packages, a touchpad control screen base station is included. You also get access to the company's Mobile App, to monitor your alarm through. Equipment included:
- Yard and window sign
- Motion sensor
- Door/window sensors (pack of 4)
- Fire sensor
- Entry Keypad
- Front door keypad
- Keychain remote
SECURE System: $295.12
This system is designed for medium and large homes. It includes everything offered in the SHIELD System plus the following equipment:
- Door/window sensors (6 total)
- Motion sensors (2 total)
- Indoor camera
Doorbell Camera System: $346.34
This system seems to be for smaller homes, like the SHIELD System, but also includes a Doorbell camera. Only 2 door/window sensors are included
Build Your Own System
LifeShield offers the following home security and home automation equipment for you to build your own system, or add on to one of their three packages:
- Door sensor
- Window sensor
- Motion sensor
- Glass break sensor
- Temperature / flood sensor
- Wireless remote
- Fire alarm
- HD Video Doorbell camera
- Indoor camera
- Outdoor camera
Although you can connect your devices with smart home automation hubs, like Alexa, LifeShield offers less home automation products than many other companies.
|Monthly Monitoring Fee||$24.98|
|Install & Equipment Fee||$300+|
|Contract Length||1 month|
|Cancellation Policy||Fees May Apply|
|System Relocation Fee||Fees May Apply|
|Number of Reviews||137|
|Review Last Updated: December 20, 2019|
Real Customer Reviews
The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.
In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.
Megan H Jenkintown, PA
Apr 29, 2013
Great system. Best part is their app Lifeview. You can literally turn your system on or off from anywhere. I'm always on the go and being able to see what's going on at my house at any point all from my iphone is so convenient. They include these services free too so it's really affordable along with being convenient.
Patti M Mount Laurel, NJ
Apr 27, 2013
I'm very happy I chose Lifeshield Security. Great affordable price and super easy set up. Its the perfect system for my family with its convenience and reliability. The best part is I can arm and disarm my system from anywhere with the cool tablet so I always know my home and family are safe and protected.
Ron chey Wyncote, PA
Apr 25, 2013
great customer service, our sales rep took the time to figure which system fit my family and lifestyle the best. They even took the time to explain to me some of the Lifeshield features that really make my family safer and my life easier. The service was so great I even recommended this to my neighbors and 2 of them ended up getting a LifeShield system. - The safest block in Mission Viejo
Stephanie E. Bensalem, PA
Apr 25, 2013
After years of being unhappy with ADT service and increasing monthly fees, I spent a lot of time looking for a new alarm company to rely on to give me the protection I need without the hassle. In the end I chose LifeShield, and I couldn't be happier with my decision! I use multiple connections for added protection and the fire sensor makes me feel truly protected. The best part - it's been over a year and no increases in my monthly monitoring! Thanks LifeShield!
jbail619 Philadelphia, PA
Apr 20, 2013
I am so excited about my new LifeShield system!! I received a cool tablet as a free gift with purchase so I can access my system from anywhere!! I shopped around and not only is LifeShield the most affordable but it gives the most for my money!!
Ann Washington, DC
Apr 19, 2013
I'm so happy I decided to have LifeShield protect me. Living on my own I wanted to have someone there for me, and LifeShield gives me that sense of security. What I like best is their unbeatable protection - no matter what happens my system stays on. I also love how up-to-date they are with everything, from wireless communication to phone apps and remote access, LifeShield stays current.
ZUPZ*89 Heber City, UT
Apr 15, 2013
Just bought a new home, 3 kids, 2 dogs, and 1 bird. Spoke with an awesome rep. (I think her name was stephany) Got my box and installed my system last week. I LOVE IT!! My wife is constantly checking the local crime watch it comes with. Arm it every night!
Ronald Yallhien Wyncote, PA
Apr 8, 2013
The customer service was great, the sales agent Scott really took the time to listen to my security needs, concerns, he even helped identify the right kit for my family and budget. I have to say it was really a refreshing to not be pressured into buying, the entire process was very easy and not the least bit complicated . - they really cared about me as a person! - They even called me to help make sure everything was going well after I bought the system. I've recommended LifeShield to a few of my neighbors and 2 of them have bought a system too!
VICTOR Heber City, UT
Apr 5, 2013
I had someone break into my van last week and steal my wallet, iPad, even my redbull! I'm a tech geek, so I went with LifeSheild because of the appeal of better software technology. Let me just say, it works as good as it looks! My driveway is under 24/7 suvalience now. I DARE any punks to try to break into my car now.
Rose Gonzalaz Heber City, UT
Apr 2, 2013
Professionals came and installed my system. Very friendly, and helpful. :)
Kurt B Wyncote, PA
Mar 27, 2013
I am a gadget and tech guy and that is why I chose LifeShield. I looked at the other companies in Home Security and nobody could match what LifeShield offers for the price they offer it at. I love the lifeview website. They added this cool dragable widget thing to the first login screen. I like that I can align them so I see what is important to me when I login. I was lucky enough to get their new Touchscreen Console. That thing is awesome. The navigation is slick and it looks great. I found a mounting bracket on amazon that works with it, so now it sits on my wall. I barely use the old keypad anymore.
SEAN Heber City, UT
Mar 3, 2013
I love the system, control everything from my phone, but getting someone over there to help me with a sensor has been less than stellar. :(
TYSON CARREY Heber City, UT
Mar 2, 2013
I'm a bit of a tech geek, and these guys really have a unique product. I ordered mine and installed it myself, and so far the upgrade has been awsome. Love it love it. I'll update if I do have any issues.
Feb 23, 2013
Setting up everything was super easy. Customer service was great. Installing it was easy. The only thing is that the equipment seems a little cheap. Other than that I can't complain.
Ed Hanes Wyncote, PA
Feb 21, 2013
Top wireless home security. My wife was able to set up in less than 30 minutes...much cheaper than other companies but quality seemed great. They have a cool app called Lifeview.
Alex Murphy Chicago, IL
Jan 16, 2013
All I wanted was something for my apartment. You wouldn't believe how hard it was as a renter to get an alarm system. Just finished setting up the renters package with these guys. Everything looks great so far.
Jan 11, 2013
I'm a customer with Lifeshield and is disappointed with the customer service. Usually any kind of contracts is expected to be reviewed at the end of renewal period except for this company's. I would say anyone I know that this company is not worth the cheap rates they offer because they will trick you into renewing the term by their weirdest rule and would try to torture the customer saying you have to do this because you put a signature down in our papers a year ago and that now gives us right to charge you for the rest of your life with or without your consent. No one in the company seems to care about a unhappy customer. But I'll make sure I let my friends and people in my community know how much their terms and conditions suck. And that this is one of those companies that take your money saying we crammed all those rights into 15 page contract terms we gave you!