LiveWatch Security

LiveWatch Security

5.6

Our Score

6.3

User Score

LiveWatch Security is now part of Brinks Home Security

LiveWatch offers three DIY installation home security packages. Those interested in professional installation can pay extra for a recommended technician. The home security equipment can be purchased up-front or paid for monthly. Monitoring services come at an additional monthly cost.

Pricing Packages

Nest Secure: $29/month for monitoring

*$399 for equipment OR $11.08/month

  • No contract
  • Professional, 24/7 wireless monitoring
  • Control Hub (Nest Guard)
  • 2 door/window sensors
  • 2 Motion detectors
  • 2 keyfobs
  • Brinks mobile app

Home Complete: $29/month for monitoring

*499 for equipment OR $13.86/month

  • 36-month contract
  • Professional, 24/7 wireless monitoring
  • Control Hub (Nest Guard)
  • 3 door/window sensors
  • Motion detector
  • Brinks mobile app

Home Complete + Video: $39/month for monitoring

*599 for equipment OR $16.64/month

  • 36-month contract
  • Professional, 24/7 wireless monitoring
  • Control Hub (Nest Guard)
  • 3 door/window sensors
  • Motion detector
  • Indoor camera
  • Video doorbell
  • Live video streaming
  • Cloud storage
  • Brinks mobile app

Available Upgrades:

  • Indoor camera
  • Video doorbell
  • Live streaming
  • Cloud video Storage
  • Fire monitoring
  • Keyfob
  • Motion sensor ($78/each)
  • Door sensor ($29/each)

Pros

  • No Early Termination Fees
  • Rate Lock
  • Trial Period

No Early Termination Fees

LiveWatch customers are free to cancel their service at any time with no early termination fees, although you may have to pay for your equipment. Many home security companies require their customers to pay the remaining balance of their contract, which sometimes adds up to hundreds of dollars.

Rate Lock

Customers don't have to worry about their monitoring costs rising since their rate-lock guarantee ensures monthly rates will not increase.

Trial Period

Potential customers can try the Brinks Home Security plan/equipment for 30 days. If unsatisfied, it can be returned for a full refund.

Cons

  • Minimum Home Automation Equipment
  • Expensive Monthly Fees

Minimum Home Automation Equipment

Link Interactive, now part of Brinks Home Security, does not sell home automation equipment. Those interested in home automation will have to purchase equipment separately from another company. The company sells very limited equipment: motion sensors, door sensors, fire monitoring, indoor cameras, and doorbell cameras.

Expensive Monthly Fees

Those who choose to roll the cost of their equipment into their monthly monitoring costs will end up paying or $40.08 for Nest Secure $42.86 for Home Complete, $55.64/month for Home Complete + Video. This is without any additional sensors.

Our Recommendation

LiveWatch Security (Brinks) has positive home security reviews and uses excellent equipment for home security. For those who are interested solely in home security and want to purchase their equipment upfront, this company is a good choice.

Ratings Breakdown
Monthly Monitoring Fee $29-$55
Install & Equipment Fee $0-$599+
Contract Length 36 months
Cancellation Policy Equip. Fees
System Relocation Fee Free
Number of Reviews 210
Review Last Updated: May 15, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

210 LiveWatch Security Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

10

Score

John S Richmond, VA

Apr 6, 2018

I just installed my system (very easy) and had a follow-up training/activation session with LiveWatch's customer service representative. He was a patient, knowledgeable and extremely helpful trainer. He answered all of my questions and made sure I was completely comfortable with the system. A great experience.

10

Score

Zak Hourmouzis Columbus, OH

Apr 5, 2018

Great job with quick delivery, easy installation. I like the app. No pressure sales from Clay. Set up was great - Taylor answered all of my questions. The prices are very competitive. Would definitely recommend.

10

Score

Mr. G Temple, TX

Apr 5, 2018

Fantastic people to deal with over the phone, never pushy instead they listen and help you accomplish your goal.

10

Score

Julia M. Fort Thomas, KY

Apr 5, 2018

I was happy to get a call back (rather than waiting on hold) and get my request taken care of in just one minute! Great service and help!

9

Score

SCPage Myrtle Beach, SC

Apr 4, 2018

I called with an issue concerning remote monitoring APP. The customer rep / tech was very knowledgeable in discerning the problem with the APP vs. the Livewatch system. In addition her understand of my concern of being way from an inoperable base terminal was well understood. The issues was with the APP not the Livewatch system. SCP

10

Score

JIm Grant Bayonne, NJ

Apr 4, 2018

I highly recommend LiveWatch. Steffan R. was a great person to work with on the phone. He was very patient and answered every question I had about the burglar alarm installation. My initial installation was faulty but we corrected that error and then he took me through the system. Steffan is a very patient and encouraging tech.

10

Score

David Bresnahan Homosassa, FL

Apr 4, 2018

The call to me was made exactly when they said it would and I was walked through the entire process start to finish until the rep knew I was completely comfortable working the system.

10

Score

Alan Polinsky Los Angeles, CA

Apr 3, 2018

I am retired computer programmer with a vacation house in rural Massachusetts. We previously had a hard wired system in the house that constantly called us about breakins. Those "breakins" were mice. I tried to re-instate a hardwired system, but the company was not too responsive. i searched for alternatives, tried to go with a lower cost system but found it not very responsive. Emails were responded to about four days later; links to "talk with a representative" went unanswered in ten minutes. LiveWatch has excellent representatives, a superior security team, and responsive billing and help people. The system was easy to install and configure. I can't commend them highly enough.

10

Score

nels mcmullen

Apr 3, 2018

Great company with great products. Easy simple and great customer service. A must for any one on any budget.

10

Score

Rick Steinback East Brunswick, NJ

Apr 3, 2018

This review is in reference to my experience with initial tech support, particularly with Shelby. She was very knowledgeable, professional, and most importantly patient! Thank you for taking the time you did to assure we got bit right!

10

Score

Steven Laur Tampa, FL

Mar 30, 2018

My iQ panel experienced a random issue that was promptly diagnosed and taken care of by the after-hours tech support at LiveWatch. Even so, LiveWatch recommended replacement of the panel. This was at no charge to me, even though the panel was several years old. The new panel arrived promptly, and the LiveWatch Tech support person was courteous and knowledgeable. Transfer to new monitoring panel was effected very competently.

10

Score

mario quezada Los Angeles, CA

Mar 30, 2018

Customer service is exellent. When you call is fast response they help you with any issues

10

Score

John Jamieson Youngstown, OH

Mar 29, 2018

I have been a LiveWatch customer for just over 2 years and have never regretted my decision to use them for my home security. From my first phone call to them 2 years ago to obtain information, to yesterdays tech support call, I have always found all aspects of their support second to none. In all cases they go out of their way to address and resolve any question or issue I have. I highly recommend LiveWatch for everyones home security need.

10

Score

Walter Bewley Cincinnati, OH

Mar 29, 2018

Everyone that I have been in contact with at Livewatch has been professional, knowledgeable, and courteous. They could not have made the experience any better.

10

Score

Anna Wichita, KS

Mar 29, 2018

I got my system in the mail within two business days just like they said it would. When I got my system I opened it up and it looked a little overwhelming at first but later that day I got my scheduled phone call for my testing and training and the service rep talked me through putting my system up and getting it all activated. I am very pleased with LiveWatch Security and would definitely recommend!

10

Score

Kevin

Mar 28, 2018

I am very pleased with the performance of my Livewatch security system. Customer and technical support has continued to be quick, responsive, and understanding.

10

Score

Leanne

Mar 28, 2018

This company is amazing. From ordering to set up and tech support. They are always there to answer questions and resolve any issue I've ever had, mostly with learning how to set things up. By far a superior company. No contracts, ever and very reasonable monitoring fees. I had possible battery failure in my motion sensors and called them. The very next day I received new batteries from them at no charge....Their communication, once the alarm is triggered is top notch....I highly recommend LiveWatch!

10

Score

Ben Somerville Jr.

Mar 28, 2018

Working with LiveWatch, and being a loyal customer for 4 years, I wouldn’t be with anybody else. The service, efficiency, friendliness is more than I could ask for! I look forward to all of the new innovative technologies they will offer going forward!

10

Score

Mary Kubas-Meyer Sequim, WA

Mar 28, 2018

We researched several home security services and in the end we chose Live Watch. The sales representative was excellent and followed through on all issues. The installation tech was also excellent and easily talked us through the installation process. The system and technology are easy to use and is in no way intiminating. We are pleased that we found and went with LiveWatch. I recommend it highly. MKM

10

Score

Robert

Mar 19, 2018

Very informative and professional customer service. It was a pleasure doing business with genuine down to earth people on our own soil. I am elated to do business with a truly American company after all of the hours I've wasted speaking with customer representatives for other companies that I can barely understand. I am very pleased with the product so far and of course the secure feeling of knowing my family is protected while I am gone is worth it's weight in gold.

9

Score

Sharon Carter

Mar 19, 2018

We had no problem setting up our own security cameras and monitors. Kimberly spend over two hour with us on the phone setting everything up on their end. I could watch the cameras on my IPad while we set it up. We have tried Simplysafe in the past, and no help at all. Three months later while we were on vacation and the warranty expired we found out we had no service due to low telephone cellular service.

10

Score

HardyR2P

Mar 17, 2018

Plum Pleased with agent that handled my issue. He took control of the situation, solved my issue above and beyond my satisfaction, and acted like he truly cared about me, the customer. He made me feel like a very valued person, not just a customer. Way to go!

10

Score

Sdodda Sugar Land, TX

Mar 16, 2018

Good service

10

Score

Valerie Eckard Newton, NC

Mar 16, 2018

Catherine was such a joy to work with. We had some obstacles in our way, on my end, but her troubleshooting methods worked everytime. She remained professional and was more than eager to resolve the road blocks to proceed forward with the installation. Thank you for a job well done!!

1

Score

Jlee Seattle, WA

Mar 16, 2018

I used to be a proponent of Livewatch but overall you're better off going for a more reputable brand. My livewatch has been nothing but a headache and they've actually cost me more money than they saved. I've had 2 random false alarm calls due to faulty sensors where it just sent the police to my house without being triggered. Thinking it was a break-in, I let the police check it out. Turns out the sensor just decide to call the police on its own. Bam, $115 fine which Livewatch says it's not responsible for. Right now I'm more scared about false alarms than actual burglaries. But seriously, you'll end up paying more for your system if you're in a state that charges for false alarms.

10

Score

Dawn

Mar 15, 2018

Excellent service

10

Score

Mary H

Mar 15, 2018

I am Plum Pleased with agent that handled my issue. He took control of the situation, solved my issue above and beyond my expectation and satisfaction, and acted like he truly cared about me, the customer. He made me feel like a very valued person, not just a customer. Way to go!

0

Score

regretfull

Mar 15, 2018

I used their website to get a quote. I regret it, they have been calling non stop ever since. 5+ times a day calling and leaving voicemails and text messages.

10

Score

Brenda Waters

Mar 14, 2018

I have been with Live Watch for almost one year and my experience has been nothing but a positive one. Everything I needed for my system came a day earlier than expected. The installation was easy with Live Watch support! The best thing that i like, the customer service ROCKS!!!! They are the best ever. Whenever i had an issue or questions, customer service was there and never failing! Keep up the good work Live Watch!!!!!!

10

Score

Marvin Cox Olive Branch, MS

Mar 13, 2018

II had a few Issues with my new IQ2 system. I contacted Brylie in Customer Support on the last call I made. She was very professional with me and in the reconfiguring of a troubled repeater. All my problems were solved in that one call. Brylie is also a very friendly person and a good listener. Her product knowledge is perfect. I could not ask for a better Customer Service Rep to assist me and to represent Livewatch . Thanks Brylie.

3

Score

face less

Mar 12, 2018

The upfront cost were not that much and the install was super simple. What I didn't like is the alarm has had two false alarms within a 90 day period. Customer Service is not that great but sounds like they are trying to improve. Some of the features are not great on the system where you can't open a window and bypass it yourself if you want to leave it open at night or during the day. A few other glitches- they take your picture when you disarm so make sure the control panel is facing something you don't want them to see.

10

Score

team standy

Mar 10, 2018

This is an AWESOME company. My wife and I first used them for a home she inherited in another state when one of her parents passed away. The home was going to be unoccupied, not in the best neighborhood, and hundreds of miles away. I stumbled upon SafeMart/Livewatch at that time and could not be happier. We had one incident in that house and the alarm went off and the police were dispatched. When the house was sold, we moved the unit to our house (in 2012) and have been using it ever since. The install is VERY easy (just stick on the sensors with the applied 3M "pads"), call Livewatch to program all of the sensors, and you're done. We could not be happier. I have called both Livewatch and Safemart (Safemart sells the equipment and Livewatch is this monitoring company) and have not had one bad experience calling them. I acidentally set off the fire alarm and thought I had reset it quick enough (until I got a knock on the door from the fire department :( ). So, it works and they're on top of things. Their tech support people are out in Kansas, which is a big plus as well. They've always been super friendly and easy to understand. Also, unlike other alarm companies, there are no huge upfront fees, no long term contracts, and after the first year, you can cancel at any time without penalty. Plus, unlike other alarm companies, they DO NOT automatically renew your contract for a year or two years like other alarm companies. I cannot say enough good things about this company.

10

Score

matthew payne

Mar 8, 2018

I didn't put down cancellation because I don't plan to. This service is a WINNER!!!!

10

Score

Ed Cabrera Monroe Township, NJ

Mar 7, 2018

I have never seen this much professionalism from an alarm system company!! Firstly I’m truly made to feel like I’m part of a family. Then my kit arrives completely customized to me. And then whoever I’ve spoken with on the phone, via email or your chat, I just feel like I’m given so much special attention. I am really so happy I chose LiveWatch!!!

10

Score

Eslam Elkady

Mar 7, 2018

The best customer service and equipment. I shopped for roughly 2 weeks and I'm very happy I decided to go with LiveWatch. Right away, I was able to get someone to help me make the decision on which package to choose. Within a week, I received my equipment and had it installed and operational with the help of the customer service and technical team. Affordable, excellent service, no waiting time and simply works.

10

Score

Maria Immediato Albany, NY

Mar 6, 2018

From the start, Live Watch has offered a very affordable, easy to install product with superb customer service. All techs/ reps have been extremely knowledgeable, patient, and respectful. And I am very non technical!!! This company will go out of its way to resolve any concerns you may have. If I mess up on my pin number, or if they suspect a problem, they call to ensure I'm O.K. While no product and service is perfect, Live Watch surely has to be placed among the top ranking security companies in the U.S. Many thanks to the entire staff for being amazing at what you do! :)

10

Score

John S. Myrtle Beach, SC

Mar 6, 2018

Sometimes the queue to talk with customer service is longer than I would like but their automated call back system takes away that pain. In my experience, the customer service staff have all been very friendly, knowledgeable, and willing to do whatever it takes to solve my problem.

10

Score

chris benfield

Mar 2, 2018

From start to Finnish customer service was awesome! Everyone I spoke with was attentive, knowledgeable and very helpful. I did not feel rushed at any point and they did not try to up-sell to much. I am very impressed with how this company does business. Chris

0

Score

Lynee D Andrea Hollywood, FL

Feb 28, 2018

The worst customer serve, the worst system, every thing about this company is bad - beware and do NOT use this company. The worst company ever!!!!!!!!!!!!!!!

3

Score

amy Washington, DC

Feb 20, 2018

Absolutely terrible customer service. It seems like they have high schoolers taking calls with no experience whatsoever.