Best Home Security Companys

121 Companies 8,296 Real Customer Reviews

large
Current

What Others Are
Researching Right Now:

#83
large

Peak Alarm Company Inc.

Similar to: Frontpoint Security

Our Score
3.1
User Score
8.8

Visit Site

Our Score
3.1
User Score
8.8
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
$64

Up-Front Costs

Activation, Install & Equipment
$349

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
4

This Review is maintained by Chase Sagum

Review Last Updated: January 14, 2017

Peak was founded in Salt Lake City by Jerry Howe in 1969. He ran his business from the basement of his home, with the help of his wife Gayle and a single employee.

Security System Overview

The PEAKLink Plan:

  • 3 year contract
  • $349 upfront
  • $64/mo

The Good

Peak Alarm is one of the largest and fastest growing home security companies in the intermountain area and has 5 branches in Utah, Wyoming, Idaho, and Nevada covering over 12,000 accounts. They have been in business for over 40 years. From the very early stages of the company, Peak owned their own UL certified central station, meaning they monitor all their accounts in-house.  This has built their reputation as having excellent customer service and quick response times. Since they are well established in the region, they have partnerships with other alarm companies that would allow a customer to transfer their home security contract if they were to move.

The Bad

The most notable problem with Peak’s service is that they only provide a 90 day labor warranty and a one year parts warranty, which is the government minimum.  The installation is subsidized if a customer signs up with the 3 year plan, but if they opt to do a month-to-month, 12-month, or 24-month contract, they will not receive that same benefit. There is an option to have a shorter contract, but it will cost more on a month-to-month basis. It should be noted that the customer can add on insurance to their account at the cost of an increased monthly balance.

The Bottom Line

Based on their years in business and their dedication to customer satisfaction, Peak Alarm i a safe choice for your security needs if you live in Utah, Idaho, Nevada or Wyoming. Peak has offices in each of these states that are fully staffed with technicians that can offer you timely support.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.5
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.6
$34.95-49.95
$99

#83
large

8.8
$64
$349

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

4 Peak Alarm Company Inc. Reviews

1. Select Your Rating:

2
1
1
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    8
    September 29th, 2016
    0 people found this review helpful!
    We are very pleased with Peak Alarm’s service!
    Read More
  2. User Score
    9
    December 13th, 2015 Sandy, UT
    0 people found this review helpful!
    Great system but I’m getting a little concerned that the system maybe getting outdated since it is15 years old.
    Read More
  3. User Score
    8
    April 27th, 2015 Salt Lake City, UT
    1 people found this review helpful!
    Sales and install are rated 10.
    The Phone app is rated a 7 for now. It’s not at all intuitive and I perform network, server and desktop support. I have a call in for phone app support and we’ll see where that ends up.

    So why did I get a security system?
    Probably like most people, I had a break-in. They tried my front door. They got in through the back door (which I have fixed and reinforced). I have some large windows, so I feel they would have gone there next. This affects what I wanted installed.

    I looked at 5 different companies in detail. I have an issue with double windows, meaning 2 separate sets of winds 2.5 inches apart.
    All other companies thought the glass break sensors would work. Peak explained they did not think they would work for the outer set of windows, but would for the inner set.
    That won’t work for me, I want an alarm that coves breakage on my outer windows. They provided the solution with the shock/vibration sensors.
    Because of what I required, the cost went up.
    In comparison for any company that performed the install, the process were very close until I made this change.
    Even with this change the price was not that much different. I replaced 3 glass break sensors with 9 sensors for the windows that concerned me and I’m very happy with the end result.

    The sales person did visit my home 2 times and we talked 2 other times on the phone because I kept asking more questions.
    I greatly prefer in home visits and I wanted an install rather than do-it-yourself. I’m sure I could install this equipment, I just preferred an install.

    The install person was very professional and we did make a couple of changes due to discussing what I wanted to achieve.

    Read More
  4. User Score
    10
    August 22nd, 2013 Pocatello, ID
    1 people found this review helpful!
    Do not use Peak Alarm. They have nasty mean office personnel and will cheat you, lie to you, and sue you. They do not care if there system works after the sale and have very poor customer service and -0- instruction manuals or other instructions on how to use there systems. They stick (glue) there system to your walls and installers are very un professional If you complain office staff will yell and swear at you and not handle your issue . use someone (anyone) else.
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
3.1
User Score
8.8
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
$64

Up-Front Costs

Activation, Install & Equipment
$349

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
4
Our Score
9.0
User Score
8.5
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,852