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Point Security

Similar to: Vivint

Our Score
1.1
User Score
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Our Score
1.1
User Score
--
Rank this Company

Ratings Breakdown

Price

Monthly Price
-

Up-Front Costs

Activation, Install & Equipment
-

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
n/a

Cancellation Policy

Can you cancel contract?
-

Moving Policy

Can you move with system?
$0 after 1 yr.

Number of Reviews

User reviews here on BHSC
0

This Review is maintained by Chase Sagum

Review Last Updated: January 10, 2017

Point Security is a Texas based security company that was founded in 2007. Their goal is to provide affordable, state-of-the-art security equipment to meet their customers individual needs and give them peace of mind. Point Security is a dealer for Honeywell, 2Gig Technologies and Interlogix, which gives their customers a wide array of equipment to choose from with no money down. The company also has their monitoring services contracted through Monitronics International, who has spent over $10 Million on their central monitoring system to ensure uninterrupted monitoring, 24/7 – 365. The bandwidth that Monitronics can handle is much greater than a lot of the smaller, mom-and-pop companies out there, without sacrificing the customer service like some of the industry giants.

Point Security has grown quickly  since its creation, and now offers services to the greater Austin, Dallas, Houston and San Antonio areas. Their installation technicians are all ESA (Electronic Security Association) trained, meaning that the installations are done to the highest possible standards. Point Security also uses Alarm.com to give their customers web-based control of their home security system. This allows customers to track and use their system both online and through a mobile App. By partnering with these companies, Point Security can provide customers with the most advanced, current security technology possible.

The Good

State-of-The-Art Technology

Point Security is an official dealer of Honeywell, 2Gig Technologies and Interlogix. These 3 are some of the leaders in the security industry because of their revolutionary tech hardware that they have developed.

No Money Down

Customers will get a brand new security system with no money down. This is fairly uncommon in the industry, so it makes a great feature for someone who doesn’t have a lot of money upfront but needs the system as soon as possible.

No Installation Fee

Regardless of the equipment that chosen, customers will get their system professionally installed at no charge to them.

Free Activation

Unlike many other companies out there who nickel and dime their customers to death, after customers select the equipment that meets their needs, Point Security’s technicians will  activate the equipment at no charge.

Move Warranty Certificate

If customers move during their service contract, the equipment and service moves with them for a small fee of $50.

Referral Bonus

Point Security offers a bonus if customers refer someone to their services. However, they fail to mention what that bonus actually includes.

Wireless Devices

The equipment that Point Security provides their customers with utilizes wireless cellular technology which means they don’t have to run cables upon installation.

The Bad

Unclear Pricing

Throughout their website, multiple links to request a free quote can be found but the information itself isn’t readily available. For years this was the industry standard, but as more and more companies are developing unique business models, many competitors offer their flat rate price upfront.

Information of Payment Plans

Along with the lack of cost information given, customers will be hard pressed to find any information regarding service plans; whether they charge on a month-to-month basis or a require a multi-year contract, without actually making contact with a Point Security representative you will not find this information. Again, the industry standards are changing. Long contracts used to be the norm, but many new companies are rocking the boat and don’t require a contract at all.

No Equipment Warranty

We were unable to find information about equipment warranties.

The Bottom Line

For a relatively new company (9 years old, founded in 2007) they have grown quickly and offer a great service. Don’t let their young age fool you! They have teamed up with some of the leaders in the industry to provide customers in Texas with the best home security system possible. As an official dealer of Honeywell, 2Gig Technologies and Interlogix customers can get a top-of-the-line home-security system with no money down, which is somewhat rare for the home-security industry. Point security also utilizes alarms.com to give their customers access to their systems through the internet or by smart phone. This really helps to set them apart. They also contracted their monitoring services through Monitronics, who developed a $10 million monitoring hub to ensure around the clock monitoring. Lastly, their technicians are all ESA trained, which means that your equipment will be installed properly.

However, if you are looking for a transparent company with all the information you need at your finger tips, this may not be the company for you. In order to find out how much the company charges for their services and whether or not you have to sign a contract you will have to contact the company. For many people this is not an issue at all, but it is worth mentioning here because there are consumers who like all of the information upfront without having to ask for it.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.5
$34.99
$99

#3

5.7
$34.95-49.95
$99

#125
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Our Score
1.1
User Score
--
Rank this Company

Ratings Breakdown

Price

Monthly Price
-

Up-Front Costs

Activation, Install & Equipment
-

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
n/a

Cancellation Policy

Can you cancel contract?
-

Moving Policy

Can you move with system?
$0 after 1 yr.

Number of Reviews

User reviews here on BHSC
0
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,057