Best Home Security Companys

124 Companies 15,423 Real Customer Reviews

#1

Protect America

Free equipment $0 in up-front costs

Our Score
9.0
User Score
7.8

Or By Phone:   1-(888) 591-5130

Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,353

This Review is maintained by Chase Sagum

Review Last Updated: April 26, 2019

In business for over 25 years, Protect America is a trusted home security solution with decades of experience. The company has proven itself to be innovative, dependable, and affordable with its high-quality equipment, exceptional customer service, and low monthly monitoring fees at a locked-in rate. The home security company offers nationwide coverage and is one of the best home security solutions on the market. You can read Protect America reviews below if you want to read about the customer experience with the security provider.

The Good

  • No Upfront Equipment Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • The Choice to Buy or Lease Equipment
  • Variety of Equipment Options
  • New Simon XTi Control Panel
  • Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring
  • Protect America Reviews
  • DIY Security Solution

No Upfront Equipment Costs

Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees.

Monthly Fees as Low as $19.99

Protect America offers five different home security packages ranging from a locked-in rate starting at $19.99 per month, which is significantly cheaper than competing home security companies.

Lifetime Equipment Warranty

Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

The Choice to Buy or Lease Equipment

After a customer purchases a security system and decides to further their remote access by including home automation they can choose to either purchase the pieces separately (which give the homeowner full ownership of the equipment) or lease a set of equipment which costs the homeowner zero money down (though this option means Protect America maintains the rights to the equipment). The choice to buy or lease is a nice option which many home security companies do not provide.

Variety of Equipment Options

Protect America offers various home security equipment for regular home security systems as well as for home automation features. Here are some details regarding Protect America’s offered equipment:

Mini Pin Pad/Talking Wireless Keypad

The Mini Pin Pad is not necessary, but it does add a level of security in the event of an emergency. These pin pads allow you to call for help and alert the authorities/responders. These pin pads also allow homeowners to alarm and disarm the security system by typing in a personalized code. The pin pad allows for additional convenience and ensures the security system is armed when it needs to be.

Protect America Video Surveillance Cameras

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exits and hallways. Protect America enables users to view video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at any time from anywhere as long as they have a WiFi connection. The video is of high quality and can be easily accessed.

Sensors

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless microsensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

Protect America also has garage door sensors. There can be several thousands of dollars stored in garages, which means it is critically important to protect it. Keep your cars, bikes, tools, and other items stored in your garage safe by installing a garage door sensor. These sensors are mounted on the inside of your garage door.

There is also the option to install motion detectors. These motion sensors are easy to install, and they detect both heat and movement within a 25-foot range in a 90-degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

Lastly, there is the Glass Break Sensor that is to be mounted in an open space near windows or glass doors that you would like to secure.

New Simon XTi Control Panel

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smartphone through the Protect America app. The Simon XT Touchscreen allows you to voice commands and offers a substitute for when you cannot check the main control panel.

Home Automation Options

In addition to a wide array of home security features (including motion detector, night vision cameras, door window sensors, glass break sensors and more), the company offers a number of home automation solutions to help you control your security system remotely through Protect America’s SMART Connect app.

Protect America’s basic home automation package runs through the home security control panel. The home automation equipment adds wireless control to everyday household tasks such as turning lights off and on and controlling various appliances. It can even lock and unlock doors. All of this equipment is able to function together through Z-Wave technology, which is the most widely recognized standard for home automation. Also, the system is a self-install product, meaning the homeowner can install the new equipment at their convenience.

Additional home automation features and equipment:

  • Keychain Remotes
  • Appliance Module (for controlling non-Protect America equipment)
  • Indoor Siren
  • Freeze Sensor (for monitoring the temperature of the plumbing system)
  • Flood Sensor
  • Email and Text Notifications

Live and Recorded Video Monitoring

Through Protect America’s mobile app, you can also stream and record live footage from up to two of your security cameras simultaneously.

24/7 Landline, Cellular, and Broadband Monitoring

Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring services.

Protect America Reviews

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself security systems, which are shipped right to your door, are very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials.

Protect America’s lifetime warranty on equipment helps give peace of mind both when installing the system and using it knowing that if something breaks or no longer functions properly, Protect America will replace it free of charge. Protect America serves customers in all 50 states, which is somewhat rare in the home security industry. Many of its competitors have a much more limited national reach.

DIY Security Solution

Protect America is a DIY security solution, meaning you install the security equipment at home on your own without the help of a professional. The DIY process is simple and will take you less than an hour to complete. This can provide peace of mind to consumers looking to get their home security system installed quickly and easily.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available with the Landline Monitoring Service

Lengthy 36-Month Contract

One downside of Protect America is its 36-month contract and its cancellation policy. Some home security companies offer their home security services with shorter contracts or no contracts at all; however, a 36-month contract is quite common within the industry.

If you do decide to cancel Protect America’s services, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance. Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long. Be sure to research Protect America’s terms before committing to a contract.

Cancellation Policy

New customers have 30 days from the date their package was shipped to return their equipment without being bound to the 36-month long-term contract.

Video Streaming Not Available with the Landline Monitoring Service

While live and recorded video streaming is available on Protect America’s broadband and cellular monitoring services, it is not available with landline monitoring, meaning customers will need to pay extra for this important security feature.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs.

Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. It should be noted, however, if you are looking to hire a company to professionally install your home security system then Protect America is not for you. Protect America’s 36-month long-term contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once.

Protect America is a great choice for those looking to customize their home security system solution. Protect America is a good self-install alarm system option. It comes with both the most equipment and the least amount of upfront costs.

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2,353 Protect America Reviews

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  1. User Score
    8
    May 9th, 2019 Camden, DE
    0 people found this review helpful!
    Researched Protect America online and when they got back to me, they were very thorough for what I needed. They call me very quickly and they helped me with the set up. It seems to be very advanced and user friendly. I like the mobile app and the ease of use.
    Read More
  2. User Score
    10
    May 9th, 2019 Hurricane, WV
    0 people found this review helpful!
    I felt that they were very helpful with questions when I first contacted them. They answered all my questions beforehand and went through it step by step on how to pus the monitors on the windows and doors. I am happy with it so far, I feel a lot more secure at night when my husband is out of town.
    Read More
  3. User Score
    0
    May 5th, 2019
    0 people found this review helpful!
    The WORST COMPANY EVER they DO NOT explain everything you need to know about the contract. Any services you need you have to pay a certain amount PER HOUR. THE CONTRACT IS FOR 5 YEARS IF YOU WANT TO CANCEL OUT THEY HIT YOU WITH $3,600.00 FEE TO BREAK CONTRACT CAMERAS ARE CONSTANTLY NOT WORKING DUE TO TECHNICAL ISSUES ITS TIME THE BETTER BUSINESS BUREAU GETS INVOLVED FOR DEFRAUDING CUSTOMERS. BLANTLY AND HONESTLY DO NOT PLEASE DO NOT PURCHASE THIS SUSTEM PLEASE I AM SO STUCK…I HOPE THAT YOU YAKE THIS INTO CONSIDERATION. THANK YOU
    Read More
  4. User Score
    8
    April 25th, 2019 Newark, NJ
    0 people found this review helpful!
    Protect America has fulfilled my needs. Its occasionally really hard to get a hold of customer service. The service is reasonably priced, and is quick and efficient.
    Read More
  5. User Score
    10
    April 25th, 2019 Wautoma, WI
    1 people found this review helpful!
    The installation was quick and easy.
    Read More
  6. User Score
    8
    April 25th, 2019 Palo Alto, CA
    1 people found this review helpful!
    I like how you are able to configure and adapt the service to your house.
    Read More
  7. User Score
    8
    April 25th, 2019 Westfield, IN
    0 people found this review helpful!
    I like the WIFI capabilities, and the live customer representatives.
    Read More
  8. User Score
    10
    April 25th, 2019 Fairfield, AL
    0 people found this review helpful!
    Customer service walked me through the installation process and I was very satisfied. Everything is better than I expected.
    Read More
  9. User Score
    10
    April 25th, 2019 Philadelphia, PA
    0 people found this review helpful!
    Customer service is very attentive and responsive. The cost is a little high.
    Read More
  10. User Score
    10
    April 25th, 2019 West Chester, PA
    1 people found this review helpful!
    They have the best technology that’s in the industry. They have a solution for everything, and I haven’t had a problem they couldn’t fix.
    Read More
  11. User Score
    8
    April 25th, 2019 Pahokee, FL
    0 people found this review helpful!
    I dealt with a very nice maN and I would reccomend them, but I still don’t have all my equipment. It only had the one camera and I need at least 2 or 3 cameras.
    Read More
  12. User Score
    10
    April 25th, 2019 Bristol, TN
    1 people found this review helpful!
    The customer service rep was very knowledgeable and was professional in the way he acted.
    Read More
  13. User Score
    10
    April 25th, 2019 Rochester, NY
    1 people found this review helpful!
    I signed up because of the price. I haven’t had any issues with Protect America so far.
    Read More
  14. User Score
    0
    April 22nd, 2019
    0 people found this review helpful!
    Outdated mobile app! Equipment is all over the place and the cancellation policy too strict! I wish I had followed up with my boyfriend before he chose this. I would have never followed through!!!!!
    Read More
  15. User Score
    0
    April 22nd, 2019
    0 people found this review helpful!
    This company sucks do not sign up with them or you will be locked in a contract that you can’t cancel, they are cons…after two years of being with them, I told them I was moving out of my house and they said there was nothing they can do to cancel my alarm…
    it’s horrible customer service I wasted 30 minutes on the phone, trust me maybe these are fake reviews
    Read More
  16. User Score
    0
    April 21st, 2019
    0 people found this review helpful!
    They harrass you by calling 9 to 10 times a day when I just wanted an online quote. I would never do business with a company that harrasses you. Never again. I called and asked to be added to the ‘Do Not Call’ list and the sales rep hung up in my face. His name was Jason. It was poor customer service. I would never give them a dime of my money and I will continue to look for an alarm company.
    Read More
  17. User Score
    0
    April 3rd, 2019 Glendale, AZ
    2 people found this review helpful!
    My daughter and her children moved into a rental home. I had concerns for their safety because they were by themselves, so I did my research and felt that the best service would be Protect America. My daughter eventually purchased a home. When it came time to cancel our service we were told we had to give a 30 day notice even though we didn’t live in the house for that 30 days, it wasn’t our contract. So that was acceptable however the notice was given in July 2018 here it is April 4th 2019 and they are still taking $60 a month out of my daughter’s account and hassling her about canceling our service. They said she gave him the wrong email they said she didn’t call soon enough it’s been one excuse after another. My daughter is extremely ill she’s going blind she needs this money for medical bills. I called and try to explain they were very empathetic very good customer service but told me that there was really nothing they could do and they finally agreed to give us a $200 refund on what they had taken out. To help us out they agreed not to hold next month’s payment out and if she signed the new email they sent out right away they would go ahead and cancel it but as of now it’s still current and in effect. I could not recommend this company to anybody. You should care about your customers and if you read the reviews for Protect America you can see when it comes to the cancellation service it’s very difficult to get them to stop their service and they try to continue as long as possible to receive payments.
    Read More
  18. User Score
    10
    March 28th, 2019 Cameron, NC
    1 people found this review helpful!
    Everything has gone well. Even though we had a problem with some equipment failure it.was taken care.of quickly.
    Read More
  19. User Score
    2
    March 23rd, 2019 Ormond Beach, FL
    2 people found this review helpful!
    hard to get in touch with
    Read More
  20. User Score
    0
    March 20th, 2019
    5 people found this review helpful!
    This company’s a scam and way overpriced. They tell you $19.99, but then the bill appears as $58/month and there’s nothing you can do about it because they lock you into a 3 year contract. When you call to speak to customer service, they tell you either pay the remainder of the 3 years upfront or find someone to take over your contract.
    Read More

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Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,353
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,353