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ProtectAmerica-Logo

Protect America Reviews

Free equipment $0 in up-front costs

Our Score
9.0
User Score
7.9
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,261

Overall Score

Based on ranking criteria
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: July 11, 2018

Most Helpful Reviews

  1. User Score
    10
    Kristen
    June 30th, 2017 Tampa, FL
    I'm AMAZED by this company! I had been with ADT for 13 years! ADT wouldn't help me with their equipment, so I researched other companies. I found Protect America and I'm so happy that I switched! We had NO out of pocket expense! I'm now paying less for wireless than I was with ADT for a landline connection! My husband was able to install with no problem. This company treats you the way companies should treat someone! Derek explained everything to me, helped me figure out what I needed, without trying to upsale me and was super helpful! I would recommend this company to anyone and everyone!Read More
  2. User Score
    10
    David L Dunham
    April 7th, 2017 Laconia, NH
    This system was acquired to replace my 3-year old ADT system. Much more robust, the monthly fee is considerably lower and does not increase like ADT has done, and the sensors are pre-loaded so installation is a charm. The APP for iPad, IPhone or Android is very easy to load and use. Beats the crap out of using those small hand FOBs (but they are included also).Read More

The Good

  • No Upfront Equipment Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • New Simon XTi Control Panel & Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring

Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees. Protect America offers five different home security packages ranging from a locked-in rate at an average of $43.99 per month which is significantly cheaper than competing home security companies. Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smartphone through the Protect America mobile app. In addition to a wide array of home security features (including motion detector, night vision cameras, door window sensors, glass break sensors and more), the company offers a number of home automation solutions to help you control your security system remotely. Protect America’s SMART Connect mobile app controls door locks, lighting, and appliances, arms/disarms your entire security system, and streams or records live footage from up to two of your security cameras simultaneously. Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring services.

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself security systems, which are shipped right to your door, are very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials. Their lifetime warranty on equipment helps give peace of mind both when installing the system and using it knowing that if something breaks or no longer functions properly, Protect America will replace it free of charge. Protect America serves customers in all 50 states, which is somewhat rare in the home security industry. Many of its competitors have a much more limited national reach.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available with the Landline Monitoring Service

One thing that we did not like about Protect America is its 36-month contract and its cancellation policy. Other home security companies offer their home security services with much shorter contracts or no contracts at all. And if it so happens that you decide to cancel Protect America’s service, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance (some as low as 20%). Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long..

New customers have 30 days from the date their package was shipped to return their equipment without being bound to the 36-month contract. And while live and recorded video streaming is available on Protect America’s broadband and cellular monitoring services, it is not available with landline monitoring, meaning customers will need to pay extra for this important security feature.

Customers don’t like the 36-month contract either and have reported several issues revolving around the contract. Other customers complained that Protect America’s equipment was not functioning properly, specifically window sensors and door sensors triggering false alarms.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs. Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. It should be noted, however, if you are looking to hire a company to professionally install your home security system then Protect America is not for you. Protect America’s 36-month contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once. Protect America is a great choice for those looking to customize their home security system solution. Protect America is a good self-install alarm system option. It comes with both the most equipment and the least amount of upfront costs.

See below to read Protect America reviews from consumers.

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2,261 Protect America Reviews

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  1. User Score
    0
    August 27th, 2018
    9 people found this review helpful!
    This is a terrible failing company on the way down. I got their product and canceled. It worked sporadically and felt cheap and outdated. The camera quality was terrible, not to mention expensive. I went with a few nest products and xfinity home.
    Read More
  2. User Score
    0
    August 24th, 2018 Edmond, OK
    9 people found this review helpful!
    Had a horrible experience cancelling my service with Protect America. I requested two months ago to cancel. They told me that they will be sending documents for me fill out over email and a phone call. I didn’t receive either for over a month. I got charged again so when I contacted another time to tell them I didn’t get anything, I went through the whole process again to find out that they wrote my email down wrong the first time. I told them the correct email and they said the would email and call me. Again, I didn’t receive ANYTHING. This is two months now after I contacted them in the first place to cancel. I contact them again and they say they have the right email address but they STILL sent it to the WRONG EMAIL after I told them the right email address. I told them I wanted refunded for these two months that they were supposed to have canceled my account but they made the excuse that they sent the cancellation requests to the email even though it was wrong, so they couldn’t refund me.
    Read More
  3. User Score
    0
    August 19th, 2018 Burlington, NC
    13 people found this review helpful!
    The sales department experience and call center seem like two different companies. Call center representatives who called our house after the accidental activation of an alarm were rude and unprofessional.
    Read More
  4. User Score
    0
    August 16th, 2018 Philadelphia, PA
    12 people found this review helpful!
    Most of these positive reviews must be fake. Signing a contract with this company was seriously one of the worst decisions of my life. The equipment was incredibly old, cheap, and never worked. They rope you in with the $19.99 price but, in reality, you will not be paying less than $49.99. Once the 36 month contract is finished they will make it very hard to cancel an auto-renewing month-to-month contract, bullying you in to paying for additional months that you did not sign up for. In all, I gave them over $1,800 for a service they never provided. Look at the Yelp reviews (which are vetted for fakes). This company should be put out of business…they are thieves.
    Read More
  5. User Score
    0
    August 15th, 2018 Santee, CA
    8 people found this review helpful!
    Beware if you get this service! Cancellation is NOT a option. I had the service in my first home. Moved states and will continue to pay another two years even though I don’t use it. The person who bought my house doesn’t use it or want it either. I literally pay a monthly fee for absolutely no reason other than I can’t cancel until next year due to their 36 month agreement that you must sign to get the service. I wouldn’t recommend this service for that reason alone. I hope the company feels better about robbing innocent people.
    Read More
  6. User Score
    10
    August 15th, 2018
    2 people found this review helpful!
    Great service so far never had any issues with the service highly recommend
    Read More
  7. User Score
    0
    August 4th, 2018
    8 people found this review helpful!
    STAY FAR AWAY FROM THIS COMPANY!!!
    Had them 4 years, had outdated equipment and would not upgrade me after calling every so often. App is extremely slow. It wouldn’t notify me for HOURS that my system was armed/disarmed. It was quite unnerving.Had multiple problems logging into the app because it was so slow. They are extremely expensive compare to the new ring system that I now have and am extremely happy with. They only charge $100 a YEAR for service and that’s only if you want monitoring. I was paying $45 a MONTH with protect america.
    The final straw is the ridiculous cancellation policy. I cancelled yesterday August 3rd. I will have to still pay August AND September ($90 total) because I didn’t cancel on the 30th of the month AND give 30 days notice. I gave TWENTY-EIGHT days. I understand it’s my fault because after 4 years of being with them, I forgot the cancellation terms. STAY AWAY and look into cheaper,better and faster services like Ring.
    Read More
  8. User Score
    2
    August 3rd, 2018
    6 people found this review helpful!
    Haven’t used mine in months, adhesives fell off after less than 6 months, would go off in middle of the night and scare us half to death, replaced the batteries in them several times of the course of the first 2 years I had it, then when I asked for an early termination fee etc. they made me pay full cancellation for a HORRIBLE experience. I was never late on any payments and quite frankly they charged me to much to begin with for crappy equipment!! Do not recommend. You can get good equipment and updated smart home equipment for the same monthly charge!
    Read More
  9. User Score
    8
    August 1st, 2018 El Paso, TX
    2 people found this review helpful!
    Great when the app is working, but the app is not the best.
    Read More
  10. User Score
    6
    August 1st, 2018 Houston, TX
    7 people found this review helpful!
    I love the set up in the service but I ordered remote that I can turn the alarm off and still have not received them after several months of waiting and asking multiple times
    Read More
  11. User Score
    10
    August 1st, 2018 Somerville, TX
    2 people found this review helpful!
    great price, great customer service, their knowledge of the product
    Read More
  12. User Score
    8
    August 1st, 2018 El Paso, TX
    1 people found this review helpful!
    Good service, quality product, and outstanding value for the money (price).
    Read More
  13. User Score
    6
    August 1st, 2018 Chicago, IL
    5 people found this review helpful!
    I was not too thrilled that the guy who came from Protect America to install my equipment drew a big hole in my wall. He was there for 6 hours as well, so the installation is terrible. But I would say its a good value for only about 30 bucks a month.
    Read More
  14. User Score
    10
    August 1st, 2018 Gretna, VA
    3 people found this review helpful!
    I think this company is very affordable, and I like that I can install it myself. I also like that they send me emails when someone goes in and out of my house. The equipment works well with no problems, and the system is modern and seems up to date. I do think Protect America should add free cameras or a door bell camera.
    Read More
  15. User Score
    8
    August 1st, 2018 Tobyhanna, PA
    1 people found this review helpful!
    I really enjoy the ability I have to control my security system from my phone while I’m anywhere in the world. I think Protect America should make it so that their system is compatible with other components from other unknown name brand names. Like other systems, you have these all these other web cams work great together.
    Read More
  16. User Score
    8
    August 1st, 2018 Cincinnati, OH
    1 people found this review helpful!
    I love the motion sensors. Any time someone goes past them, or breaks in, the alarm is reported to police. Every time I’ve called into them, they respond every time and immediately. I do think the amount I pay every month is quite high.
    Read More
  17. User Score
    10
    August 1st, 2018 Gilbert, AZ
    1 people found this review helpful!
    I haven’t had many problems with Protect America so far. When I’ve called into customer support, they resolve my problems very quickly. The equipment comes with enough window and door and motion detectors for my house.
    Read More
  18. User Score
    8
    August 1st, 2018 Ypsilanti, MI
    4 people found this review helpful!
    “I did a lot of research on a couple companies before Protect America – they didnÕt work out. So I did some more digging around and finally compared Protect America to Vivint and Protect America got to me faster. They responded to my emails, calls, I liked their program, they fit within my budget, and we went with them.

    There have been a couple of times that I have called in for help, and they fulfill my request. The equipment is good, the only complaint I have is there are a couple of monitors that had two sided tape on them. They don’t stick very well, but work when they need to. The camera is good, so generally I’m pleased. The equipment is accessible and easy to use.”

    Read More
  19. User Score
    10
    August 1st, 2018 Washington, DC
    2 people found this review helpful!
    I appreciate how patient customer support is with me. They send and tell me what I’m supposed to do. I like their equipment so much, that I’m thinking of ordering more. The dashboard is a little problem for me. I have to figure it out every time how to turn it on by hand. I wish I was more comfortable with turning it on instead of having to do it manually.
    Read More
  20. User Score
    10
    August 1st, 2018 Vincentown, NJ
    1 people found this review helpful!
    From what seen, the price is very reasonable and actually lower than some of the others. We needed to get the system in a hurry, and they worked with us to do that. They actually had it to us the next day as a matter of fact. We’ve had a couple of alarm situations, and they’ve been quick to call and resolve those with us. It’s been a good experience overall. It’s simple, easy to install, and works.
    Read More

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Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,261

Overall Score

Based on ranking criteria
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,261

Overall Score

Based on ranking criteria
9.0 /10