Best Home Security Companys

132 Companies 16,315 Real Customer Reviews

#1

Protect America

Protect America is available nationwide with $0 upfront and monthly monitoring starting at $19.99.

Our Score
8.9
User Score
7.7

Or By Phone:   1-(888) 591-5130

Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392

This Review is maintained by Chase Sagum

Review Last Updated: August 21, 2019

In business for over 25 years, Protect America is the top-rated company on Best Home Security Companys for their pricing, customer service, equipment, and customer reviews. Read our summary of Protect America, or browse our 2,ooo+ customer reviews below.

Pros

No Upfront Equipment Costs

What sets Protect America apart the most from other home security companies is that there are no upfront costs. Instead, customers can pay for their equipment in their monthly bill with no interest charged. This makes Protect America one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees. However, those who want to purchase their equipment outright still can.

Low Monthly Monitoring Fees

Protect America offers five different home security packages ranging from a locked-in rate starting at $19.99 per month (landline monitoring), one of the cheapest monthly monitoring packages available in the home security industry. Minimum monthly monitoring with cellular is $41.99/month, on par with other companies. Monitoring includes free equipment (see above).

  Protect America Frontpoint ADT Vivint
Equipment Upfront $0 $69 - $833 Yes; Price Undisclosed $500 - $1800
Basic Monthly Monitoring $19.99 - $41.99 $34.99 $27.99 - $52.99 $29.99
Video Monthly Monitoring $24.99 - $49.99 $49.99 $58.99 $49.99
Equipment Financing Available No Undisclosed $12 - $30/mo
Contract 3-year 3-year 3-year 5-year
Installation DIY DIY Professional; $99 Professional; $50-$200

Lifetime Equipment Warranty

Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

24/7 Landline, Cellular, and Broadband Monitoring

Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring services.

Protect America Reviews

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself security systems, which are shipped right to your door, are very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials. Read customer reviews here.

DIY Security Solution

Protect America is a DIY security solution, meaning you install the security equipment at home on your own without the help of a professional. The DIY process is simple and will take you less than an hour to complete. This can provide peace of mind to consumers looking to get their home security system installed quickly and easily.

Get a free quote from Protect America

Cons

36-Month Contract

One downside of Protect America is its 36-month contract and its cancellation policy. Some home security companies offer their home security services with shorter contracts or no contracts at all; however, a 36-month contract is quite common within the industry.

Cancellation Policy

If you do decide to cancel Protect America’s services, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance. Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long. Be sure to research Protect America’s terms before committing to a contract.

New customers have 30 day money-back guarantee. During that time, they can return their equipment without being bound to the 36-month long-term contract.

Video Streaming Not Available with the Landline Monitoring Service

While live and recorded video streaming is available on Protect America’s broadband and cellular monitoring services, it is not available with landline monitoring, meaning customers will need to pay extra for this important security feature.

Our Recommendation

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs, so you get the most equipment and the least amount of upfront costs. We recommend them for their low price and great customer reviews. Learn more from Protect America.


About Protect America

Monitoring Plans

Add an indoor video camera or a video doorbell camera for just $7 more a month to any of these plans. Add both cameras for $10/month on any plan (includes monitoring).

Copper
Landline: $19.99/mo
Broadband/Cellular: $41.99/mo

  • Control panel
  • 3 door / window sensors
  • 1 motion detector

Silver
Landline: $37.99/mo
Broadband/Cellular: $49.99/mo

  • Control panel
  • Smartphone app
  • 9 door / window sensors
  • 1 motion detector

Platinum
Landline: $42.99/mo
Broadband/Cellular: $54.99/mo

  • Control panel
  • Smartphone app
  • 14 door / window sensors
  • 1 motion detector

Additional Equipment

  • Door/window sensor: $39
  • Motion detector: $99
  • Glass break detector: $99
  • Smart lock: $229
  • Keychain remote: $49
  • Indoor camera: $100

Protect America integrates with smart home automation products, such as lighting, garage door control, smart locks, smoke and fire detectors, lighting, smart appliances, and more.

Mini Pin Pad/Talking Wireless Keypad

The Mini Pin Pad is not necessary, but it does add a level of security in the event of an emergency. These pin pads allow you to call for help and alert the authorities/responders. These pin pads also allow homeowners to alarm and disarm the security system by typing in a personalized code. The pin pad allows for additional convenience and ensures the security system is armed when it needs to be.

Video Surveillance Cameras

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exits and hallways. Protect America enables users to view video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at any time from anywhere as long as they have a WiFi connection. The video is of high quality and can be easily accessed.

Sensors

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless microsensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

Motion Detectors

There is also the option to install motion detectors. These motion sensors are easy to install, and they detect both heat and movement within a 25-foot range in a 90-degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

New Simon XTi Control Panel

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smartphone through the Protect America app. The Simon XT Touchscreen allows you to voice commands and offers a substitute for when you cannot check the main control panel.

Protect America’s Home Automation Options

In addition to a wide array of home security features (including motion detector, night vision cameras, door window sensors, glass break sensors and more), the company offers a number of home automation solutions to help you control your security system remotely through Protect America’s SMART Connect app.

Protect America’s basic home automation package runs through the home security control panel. The home automation equipment adds wireless control to everyday household tasks such as turning lights off and on and controlling various appliances. It can even lock and unlock doors. All of this equipment is able to function together through Z-Wave technology, which is the most widely recognized standard for home automation. Also, the system is a self-install product, meaning the homeowner can install the new equipment at their convenience.

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2,392 Protect America Reviews

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  1. User Score
    3
    July 2nd, 2019
    5 people found this review helpful!
    Don’t fall for this. They are not ranked #1 and they definitely shouldn’t be. I believed this website and got stuck with Protect America for 3 years. Big mistake. More expensive than other DIY installation systems with less features and terrible customer service. Tech support was unable to help me resolve a battery replacement problem. Not 0 stars because the system is basically functional (i.e., alerts the authorities).
    Read More
  2. User Score
    6
    June 30th, 2019
    3 people found this review helpful!
    My camera has been hacked and I have been live streamed by my neighbor.
    Read More
  3. User Score
    0
    June 15th, 2019 Albuquerque, NM
    6 people found this review helpful!
    This is a stupid tax, you pay for being an idiot if you sign with them. So yes I’m admitting I made a huge error. The service is laughable in both of the homes this has been in. They will try to blame the home, location, and you for their equipment not working. They know their products don’t work so they lock you into a contract you have to pay the balance on. These people are also happy to waste your time by having you TAKE APART YOUR EQUIPMENT to get out of admitting there’s an issue on your end, and THEY WILL MAKE YOU PAY FOR SHIPPING AND REPLACEMENT PARTS for faulty units before sending you another base unit they will try to charge you for. Their agents are few and far between, but they’re kind, poorly trained, but still nice people.
    Read More
  4. User Score
    0
    June 14th, 2019
    4 people found this review helpful!
    Never do business with this company. I called in and tried to cancel my service in February of this year and was told they would “Put it on Hold” in hopes that I would continue the service. I told them I was not interested in doing that as I sold the house and would be moving. In April I money is withdrawn from my account so I call from they said they have restarted my service which I did not ask for. Again I asked to cancel the service and they said they couldn’t do that as I need to talk with the retention department. Again I told them I wanted to cancel it and they said it was inactive yet they continued to withdraw money from my account monthly. I finally got the message trough to them on June 3rd and they canceled it supposedly. A week later I get a bill for June. I chat with a service rep and am told that it takes 30 days to cancel an account and of course, they continued to bill me for service that was not activated and in a house I didn’t even live in. This is not the first I have heard of the predatory practices of this company. It is my belief that a class action lawsuit should be filed.
    Read More
  5. User Score
    10
    June 12th, 2019 Kettering, MD
    0 people found this review helpful!
    Protect America made this home security process very easy. The support team was great and answered all my questions in a patient manner. I highly recommend Protect America for anyone’s home security needs.
    Read More
  6. User Score
    10
    June 12th, 2019 Richmond, RI
    1 people found this review helpful!
    Customer service is extraordinary and they have always had answers and solutions
    Read More
  7. User Score
    2
    June 11th, 2019
    4 people found this review helpful!
    This company does not take responsibility for its faulty equipment, leading to false alarms and hefty fines for the homeowner. If they call and don’t contact you it’s YOUR fault, despite it was their faulty equipment that triggered the alarm in the first place.
    Read More
  8. User Score
    10
    June 5th, 2019 Millington, TN
    2 people found this review helpful!
    Every time I talk to them, they’re very helpful. They’re just a great bunch of people. It’s good equipment and easy to install. It works good as far as I know. I think the equipment is better than the other company I had in the past. I like that I have been able to look in and check on everything.
    Read More
  9. User Score
    10
    June 5th, 2019 Drummonds, TN
    1 people found this review helpful!
    The customer service was very patient with me when telling us how to place the sensors and just how to do everything. They’re very patient and very knowledgeable. I don’t think there should be a limit on the motion detector videos because you need it all the time if somebody’s here.
    Read More
  10. User Score
    10
    June 5th, 2019 Narrows, KY
    1 people found this review helpful!
    The Protect American system was easy to install.
    Read More
  11. User Score
    0
    June 4th, 2019
    4 people found this review helpful!
    I’m a Mass Communication College professor and the Protect America alarm system is much too difficult for me to use. Their alarm system is user hostile. It is overly complicated. It sends out false alarms.
    Read More
  12. User Score
    0
    June 3rd, 2019
    3 people found this review helpful!
    The worst company ever…For a security system that is supposed to protect families it only scams them. The technology is awful, they sell a broken system that cannot connect to WiFi. Their sensors fall off doors. And now I’m trapped in a contact and they won’t even be reasonable to help us get out of it. I waited over 2 hours to talk to someone for them to tell me I have to pay 18 more months of my contract even though the system is literally not able to be used. Do not fall for this scam. This company should be ashamed with themselves
    Read More
  13. User Score
    0
    June 3rd, 2019 Tulsa, OK
    3 people found this review helpful!
    WORST COMPANY EVER??? NO DOUBT!!
    THEY BOUGHT OUT TNT ABOUT 5 YEARS AGO WHO I WAS WITH
    I NEVER SIGNED A NEW CONTRACT WITH THEM. A TRUCK RAN INTO MY HOUSE DESTROYING IT ON DEC 7TH 2018.
    I ASK PRO 1 TO CANCEL MY SERVICE THEY SAID OK THEN THEY SAID OH WE CANN’T DO THAT WE DON’T KNOW YOU I WROTE THEM IN FEB. MARCH AND APRIL TELLING THEM THE HOUSE WAS NOT LIVEABLE TO CANCEL AND I CALLED THEM NUMBEROUS TIMES SAME STORY. I QUIT PAYING THEM IN MARCH THINKING THIS MIGHT GET THEM TO CANCEL SAME STORY THEY CALL ME AND THEN THEY SAY OH WE CANN’T CANCEL BECAUSE WE DON’T KNOW WHO WE ARE TALKING TO ANYBODY MIGHT SAY THEY ARE YOU AND CANCEL THE SERVICE AND WE ARE NOT ALLOWED TO DO THAT NEVER NEVER NEVER GET SERVICE FROM THIS COMPANY THEY THINK YOU ARE SIGNING UP FOR LIFE AND ENJOY PAYING THEIR MONTHLY FEE YOU MIGHT START OFF PAYING ONLY $19 A MONTH BUT IF THEY SELL YOUR CONTRACT YOU WILL BE PAYING $39.95 A MONTH BEFORE YOU KNOW IT IF THESE PEOPLE TRY TO SELL PROTECTION SERVICE TO YOU CALL THE POLICE YOU WILL NEED THEIR HELP

    LEON STANDLEE

    Read More
  14. User Score
    8
    May 31st, 2019 Yuma, AZ
    0 people found this review helpful!
    The are really good,I received good responses when I need them
    Read More
  15. User Score
    6
    May 31st, 2019 El Paso, TX
    2 people found this review helpful!
    Signal gets lost frequently and can’t arm or disarm from the app at times. Censors are faulty and will sometimes say that certain windows or doors are opened when they are not.
    Read More
  16. User Score
    0
    May 30th, 2019 Los Altos, CA
    4 people found this review helpful!
    My experience with the Protect America System has been a real problem. The equipment provided is substandard. The monitors that are self installed do not stay in place; they soon fall from the surface where they are placed. I had a service that sent a technician to install the equipment prior to this service and the equipment was stable and remained where they were placed.

    I am now in the situation where I’m selling my home and moving to temporary quarters for a 3 month period. There is no way according to the Protect America company for me to end my service contract. I must continue to pay the exorbitant rate charged each month.

    I would not recommend this company to anyone.

    Read More
  17. User Score
    1
    May 30th, 2019
    2 people found this review helpful!
    When you sign up, you are committing to a 2 yr agreement and purchasing a lot of equipment. Once my items arrived and billing began is when I found that the wonderful deal the sales rep described was not so great. I fought it, but at that point it was too late. I had been deceived into the contract and commitment of the equipment.
    When I finally was able to cancel, the sales rep was promising me 6 mos of $10/month if I stayed and signed a new long-term contract (my bill was a whopping $52/month). When I asked for his statements to be sent to me immediately in writing, he agreed, and then began telling me it would be $10/OFF per month.
    Very disappointed in my experience, feeling they regularly trick people into a contract. Equipment worked fine, so I gave them a 1.
    Deceit seems
    Read More
  18. User Score
    0
    May 28th, 2019
    1 people found this review helpful!
    My husband passed away. We moved to a different house. I lost most of my income. They would not let me out of the contract. I cannot affod it
    Read More
  19. User Score
    10
    May 24th, 2019 Alpine, UT
    0 people found this review helpful!
    Professionalisms in dealing with prospective clients!
    Read More
  20. User Score
    0
    May 18th, 2019
    2 people found this review helpful!
    Please make sure to read the cancellation policy closely. You cannot pay an early cancellation fee.
    Read More

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Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392