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protect-america

Protect America

Free equipment, Including camera and $0 in up-front costs

Our Score
9.0
User Score
8.2

Or By Phone:   1-(844) 946-8378

Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,057

This Review is maintained by Chase Sagum

Review Last Updated: November 8, 2017

Company Awards / Certifications

  • #1 Choice Overall Besty Award 2014
  • #1 Choice Overall Besty Award 2013
  • Ranked 13th in Top 100 Home Security Companies in SDM Magazine 2012
  • Consumers Digest Best Buy 2012
  • Consumers Digest Best Buy 2011
  • Consumers Digest Best Buy 2010
  • Consumers Digest Best Buy 2009
  • Consumers Digest Best Buy 2008
Protect America has provided one of the most affordable DIY home security solutions to over 500,000 families, and has been in business for over 20 years. Something that we really like about Protect America is its free equipment and zero upfront costs to get started. One drawback you might face with Protect America is its 36-month contract; however, due to Protect America’s excellent customer service the average customer stays with Protect America for over eight years.
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The Good

  • No Upfront Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • New Simon XTi Control Panel & Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring
  • Free camera w/ purchase of any package (cellular or broadband only)

protect-america-camera
Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees. Protect America offers five different home security packages ranging from a locked-in rate at an average of $43.99 per month which is significantly cheaper than competing home security companies. Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer.

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smart phone. In addition to a wide array of home security features (including motion detectors, night vision cameras, door and window sensors, and more), the company offers a number of home automation solutions to help you control your security system remotely. Protect America’s SMART Connect mobile app controls door locks, lighting, and appliances, arms/disarms your entire security system, and streams or records live footage from up up to two of your security cameras simultaneously. Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring channels

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself system, which is shipped right to your door, is very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials. Protect America serves customers in all 50 states, while many of its competitors have a much more limited national reach.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available on Landline Monitoring

One thing that we didn’t like about Protect America is its 36-month contract and its cancellation policy. Other home security companies offer their services with much shorter contracts or no contracts at all. And if it so happens that you cancel Protect America’s service, you will be required to pay 100% of the remaining balance of your contract. Other home security companies only require you to pay a percentage of the remaining balance (some as low as 20%). Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long.

New customers have 30 days from the date their package was shipped to return their equipment without being bound to the 36-month contract. And while live and recorded video streaming is available on Protect America’s broadband and cellular monitoring options, it is not available with landline monitoring, meaning customers will need to pay extra for this important feature.

Customers don’t like the 36-month contract either, and have reported several issues revolving around the contract. Other customers complained that Protect America’s equipment was not functioning properly, specifically sensors triggering false alarms.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month and no upfront or installation costs. Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. But if you are looking to hire a company to professionally install your home security system than Protect America is not for you. Protect America’s 36-month contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once. Protect America is a great choice for those looking for the self-install system with both the most equipment, and the least amount of upfront costs.

Section 1

Customer may cancel this Agreement by returning the Equipment within fourteen (14) days of the initial shipment date from PAI to Customer. The return package must be postmarked within 14 days of the original shipment date and returned postage paid to Protect America, Inc., 3800 Quick Hill Road, Building 1-100, Austin, Texas 78728. This Agreement will not be cancelled until the returned equipment is received at Protect America, Inc. Customer shall be required to provide proof of delivery if requested. A $79.00 restocking fee, debited from Customer’s account submitted as part of this Agreement, shall be assessed on all returns.

Why it’s important

You have 14 days to cancel the agreement.  The equipment package must be postmarked within 14 days of the original shipment date.  Also, there will be a $79 restocking fee.

Section 5

Assignees / Contractors. PAI shall have the right to assign this Agreement to any other person, firm, corporation or entity without notice to Customer and shall have the further right to subcontract any monitoring service or other services which it may perform. Customer acknowledges this Agreement, and particularly those paragraphs relating to PAI’s maximum liability, third party indemnification and warranty limitations, inure to the benefit of and are applicable to any assignees or subcontractors (including Monitoring Facility and Collection Agency) with the same force and effect as they bind Customer to PAI. Customer may not assign Customer’s rights under this Agreement without PAI’s written consent.

Why it’s important

Protect America can give a contractual agreement to any other corporation or third party without noticing the customer.  If the agreement is given to another entity it still has the same force and effect that it would have with Protect America.

Section 6

Limitation of Liability. CUSTOMER UNDERSTANDS THAT PAI IS NOT AN INSURER OF THE SAFETY OF CUSTOMER OR ANY PROPERTY. CUSTOMER AGREES TO OBTAIN, AT CUSTOMER’S SOLE COST AND EXPENSE, ANY INSURANCE COVERAGE CUSTOMER DESIRES TO HAVE TO INSURE AGAINST PERSONAL INJURY, PROPERTY LOSS OR DAMAGES AT THE PREMISES WHERE THE EQUIPMENT IS LOCATED. PAI SHALL NOT BE LIABLE FOR LOSS OR DAMAGE, RISK, INJURY, DEATH OR EFFECTS OF ANY HAZARD OR EVENT, PROPERTY LOSS OR DAMAGE DUE DIRECTLY OR INDIRECTLY TO ANY FAILURE TO DETECT OR AVERT AN OCCURRENCE OF AN EVENT THAT THE SERVICE IS DESIGNED TO DETECT OR AVERT.

Why it’s important

Protect America is not an insurer of property or safety of customer and does not provide any guarantee of such.  It is the home owner’s job to obtain insurance and maintain coverage against personal injury, property loss, and damages. 

Section 9.1

If Customer defaults with respect to payment of Monthly Monitoring Fees more than two (2) times in any calendar year, or monthly monitoring fee becomes sixty (60) days past due, then Customer agrees that PAI may terminate service and the remaining applicable balance of the Agreement will be immediately due and payable. PAI may draft Customer’s account for the entire remaining balance, disconnect monitoring with prior notice or require Customer to pay yearly in advance for services. In addition, Customer agrees PAI will have no liability if disconnection occurs due to a past due balance or otherwise.

Why it’s important

If a customer misses at least two monthly payments and becomes sixty days past due, then Protect America can cancel the agreement and requires customers to pay the remaining monitoring balance.  

Section 9.2

PAI may suspend or cancel this Agreement, without notice and without liability or penalty in the event the Monitoring Facility, the communications facilities connecting Customer’s location to the Monitoring Facility, or other equipment are destroyed by fire, catastrophe or by any other means, or are so substantially damaged that it is impractical to continue service; or in the event that PAI is unable to either secure or retain the connections or privileges necessary for the transmission of signals between Customer’s location and the Monitoring Facility and the law enforcement agency or other emergency contacts for any reason or cause whatsoever. PAI assumes no liability for the interruption of the service due to any cause and PAI will not be required to supply the Service to Customer while interruption of the Service for any cause continues and Customer is not entitled to any refund or credit of any charges for such interruption of service.

Why it’s important

If for some reason the connection to the home security system becomes lost or unable to maintain, Protect American can cancel the agreement without liability or penalty.  They are not responsible for any lost connect or interruption of service due to events out of their hands.

The Good

Protect America (PA) offers a basic home automation package that is ran through the home security control panel.  The home automation equipment adds wireless control to everyday household tasks such as turning lights off and on and controlling various appliances, it can even lock and unlock the front door.  All of this equipment is able to function together through Z-Wave technology, which is the most widely recognized standard for home automation.  Also, the system is a self-install product, meaning the home owner can install the new equipment at their convenience.

After a customer purchases a security system and decides to further their remote access by including home automation they can choose to either purchase the pieces separately (which give the home owner full ownership of the equipment) or lease a set of equipment which costs the home owner zero money down (through this option PA maintains the rights to the equipment).  The choice to buy or lease is a nice option which many home security companies do not provide.  With either route the following options are available:

  • keychain remotes
  • appliance module (for controlling non-PA equipment)
  • indoor siren
  • freeze sensor (for monitoring the temperature of the plumbing system)
  • flood sensor
  • door sensors
  • email and text notifications

The Bad

If you choose to go with the basic home automation package for zero money down this package does not include as much equipment as most home automation packages provided by other companies.  For example, in their “free” offer they only include 1 appliance module, 1 indoor siren, 1 freeze sensor, and 1 flood sensor.  For anything else you must pay extra.  Most home automation packages include at least one video camera and a video monitoring system, however, PA customers must pay an extra $199 for the camera and an extra $10 a month for monitoring.

The Bottom Line

Protect America provides a basic home automation package for nothing down, which is a nice extra feature if you already own a home security system through them.  However, if you want extra features such as door control and video monitoring it costs extra and can add up quickly.  We suggest you discuss package options with a Protect America representative to determine if their home automation system is right for you.

Security System Overview

Protect America began offering the Simon XTi which is a better, more modern control panel than the Simon XT which you can see below. You’ll only be able to take advantage of the Simon XTi with a Silver package and above as well as broadband and cellular monitoring.

Simon Xti

Protect America also offers a wireless and easy-to-install system called the Simon XT. Some of the unique upgrades featured in the Simon XT system include: compact design, LCD display, more wireless zones, and an event history log. One key feature that is important to note is the built in voice dialer. When certain system events occur, like triggered sensors, the alarm will call any phone you choose to alert you with a voice message. Here’s what you get with the Protect America Gold Security Package (free*):

  • 100% wireless system.  Easy to install with no drilling required
  • Simon XT control panel
  • 12 door/window sensors
  • 1 motion detector
  • 3 security stickers
  • 1 security yard sign
  • Owner’s manual
  • Free exclusive interactive monitoring app for smartphones
  • 100% Lifetime warranty on every piece of your system

The Simon XT:

The Simon XT should be placed where it is easily accessible. The Simon XT allows users to call for help (emergency responders), arm/disarm your system, and control the functionality. The Simon XT has the ability to control up to 40 security equipment controls (including sensors and home automation functions). The Simon XT is basically the brain of the Protect America security system, and it allows you to control all features and equipment.

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The Simon XT Touchscreen allows you to voice commands and offers a a substitute for when you cannot check the main control panel.

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Video Surveillance Cameras:

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exists and hallways. Protect America enables users to view the video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at anytime from anywhere as long as they have WiFi connection. The video is high quality and can be easily accessed.

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Mini Pin Pad/Talking Wireless Keypad:

The Mini Pin Pad is not necessary, but it does add a level of security in the event of an emergency. These pin pads allow you to call for help and alert the authorities/responders. These pin pads also allow home owners to alarm and disarm the security system by typing in a personalized code. The pin pad allows for additional convenience and ensure the security system is armed when it needs to be.

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The talking wireless keypad has the same functions as the mini pin pad, meaning it can arm, disarm, and send emergency signals to the authorities. It allows you to communicate and can mounted on your wall.

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Sensors:

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless micro sensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

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Protect America also has a garage door sensor. There can be several thousands of dollars stored in garages, which means it is critically important to protect it. Keep your cars, bikes, tools, and other items stored in your garage safe by installing a garage door sensor. These sensors are mounted on the inside of your garage door.

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There is also the option to install motion detectors. These motion detectors are easy to install, and they detect both heath and movement within a 25 foot range in a 90 degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

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Lastly there is the Glass Break Sensor that is to be mounted in an open space near windows or glass doors that you would like to secure.

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Protect America offers some of the latest and most advanced technology on the market. Since Protect America allows their customers to customize their home security system to fit their home, it provides a high level of security that ensures your home and family’s safety. For a low monthly monitoring fee, Protect America’s security system will secure your home’s vulnerabilities.

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2,057 Protect America Reviews

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  1. User Score
    0
    September 19th, 2017 Enfield, CT
    11 people found this review helpful!
    only 1 out of 9 cameras are veiwable on computer or phone. the salesman lied to me from the start when i told him what i wanted these cameras for and where i was putting them. oh yeah that will work just fine. it didnt. they will not work with you besides offering to take back some cameras but will not drop the contract. by the time you hook it all up your self the 30 days is gone. all they want is that monthly payment.
    Read More
  2. User Score
    0
    September 19th, 2017 Deland, FL
    7 people found this review helpful!
    This was the worst company I have ever dealt with!!! It was very difficult to terminate services. When I complied with their contract to terminate they still charged me for another month of service. I telephoned the company. I was on hold the first time for 20 minutes once they knew I was terminating. Then I told them I had sent the letter terminating. They said I didn’t receive it. I had a return receipt they sent me a termination notice to sign and wanted me to pay for 3 more months. Then they told me I had to cancel within 120 days of termination. That requirement was not in my contract. I sent them prof of my letter and return receipt they said they couldn’t find the letter and wanted ME to trace it, Huh? Finally they said they would terminate and then sent me a contract saying I was responsible for the month. No Way!! I am contacting the State Consumer Protection Agency. I have contacted my credit card company and I will let them spend the hours on the phone with this company!!! Do yourself a favor GO WITH ANOTHER COMPANY!!!!
    Read More
  3. User Score
    0
    September 18th, 2017
    5 people found this review helpful!
    Horrible customer service! You will get a different answer from each of their employees which leads me to believe they are all liars! They will reassure you that their security system is easy to install and also provides no Hassel returns which is a lie! Please be very leery if you even consider giving them your business! I returned my security system over a month ago because it was impossible to install and I didn’t even receive everything that was promised to me. I am still fighting them for my full refund!
    Read More
  4. User Score
    2
    September 14th, 2017
    9 people found this review helpful!
    We have called SEVERAL times and always have to leave our phone number for a call back. Well guess what, NO ONE EVER CALLS back…. our contract is up in 2018, so be assured we will be getting a new company. After reading a lot of reviews, I am truely hoping they don’t try and make us pay extra once our contract is up. NOT the American way to do business.
    Read More
  5. User Score
    0
    September 12th, 2017 East Lansing, MI
    5 people found this review helpful!
    i got their service , it never worked right and customer service was terrible, then they send your bill to collections and put a bad mark on your credit, one of the worst services I;ve ever gotten, DO NOT select them for your home security needs , TERRIBLE
    Read More
  6. User Score
    0
    September 12th, 2017
    4 people found this review helpful!
    Very unhappy with their no freeze in the contract policy. I had no home for 7 months and still had to pay them because I had a contract and nobody even cared to call me to verify why I have my system switched off for so long. The protection is not for my home it is 36 protection for them to get steady income. I used to the system for 1 year and I even got initial problems of setting up as the keypad had to be installed by us and thy do not any setup. The delivery of the system was also very delayed and I didn’t get what I had requested so had to re request a few more door alarms. Totally very unsatisfied.
    Read More
  7. User Score
    0
    September 11th, 2017 San Jose, CA
    9 people found this review helpful!
    DO NOT SIGN CONTRACT!!!!
    I am so disappointed in this product and their service. I signed up when we moved into a bit of a sketchy part of San Francisco. Protect America seemed to have the best rates that I could find, so I moved forward with their service. They shipped me a box with directions on how to install their products which are just little magnets that stick onto your doors or window sills. The stickiness constantly wore off, and I found myself having to buy additional foam stickers to help them stay. If they aren’t aligned just right, they don’t work, and since they don’t stick and fall off, I was dealing with false alarms all of the time.
    Fast forward to when my husband was laid off and we needed to see what our options were since we had to leave our home and move in with family members. After talking with four incredibly rude people, we found that their contract is iron clad with NO flexibility. I mean, NONE. We asked if we could do an early buy out, and the lady just rudely told us “Nope, you signed the contract, we have the contract here in front of us, you are still responsible.” So our alarm system is sitting in a box in my in-laws garage while we pay $60 month for the next 14 months. I am honestly appalled that they do not have any options for special circumstances like loss of income. I will NEVER recommend Protect America to anyone and I will be the first person to say stay away, buyer beware from the awful customer service, bad products, and unwillingness to work out an agreement with us. Even though their website says under their cancellation policy to “Protect America has a long 25 year history, a large customer base, and a wealth of experience. Whatever your needs, we can help you.”
    Read More
  8. User Score
    9
    September 9th, 2017 Newark, CA
    1 people found this review helpful!
    Initial service during my setup was exceptional
    Read More
  9. User Score
    1
    September 5th, 2017
    11 people found this review helpful!
    Buyer beware! Two years after my contract ended I tried to cancel. I was bounced around from person to person with horrendous wait times. I was given misinformation about the cancellation policy. Long story short, I had to pay for over a month’s service even though my equipment didn’t work during that time frame. Stay away from this company!
    Read More
  10. User Score
    0
    September 5th, 2017 Meridian, ID
    9 people found this review helpful!
    We could not set the system up properly. Then when we tried to cancel and pay in full, the representative got belligerent on the phone. We ended up cancelling the credit card it was attached too. Then we tried to pay in full and I sat on hold for over an hour.
    Read More
  11. User Score
    0
    September 4th, 2017
    8 people found this review helpful!
    Cancellation is deceptive. Once you have canceled it will take 30 days but be sure you check back once you have reached the end of that period or they will bill again. it took me 4 months to finally close out with a lot of calls. Just remember the customer is never right!
    Read More
  12. User Score
    0
    September 1st, 2017
    7 people found this review helpful!
    They will not let you cancel service. I was willing to pay a cancellation fee, but They want the whole contract paid in full.
    Read More
  13. User Score
    10
    August 27th, 2017 Bethlehem, PA
    3 people found this review helpful!
    I needed several items to address today and Amber was awesome. She help with the basics and troubleshooting. Great experience!
    Read More
  14. User Score
    8
    August 25th, 2017 Whitney, TX
    2 people found this review helpful!
    They have very good people in office when you call to set up your equipment. Shawntoya was pleasant to talk to and had a great personality. She was patient and encourage questions. She didn’t try to rush through anything, treated you like you were the only customer she had to work with that day.
    Read More
  15. User Score
    10
    August 24th, 2017
    0 people found this review helpful!
    I can say that I simply am amazed at the level of customer service I receive. This is the best security company I have ever had.
    Read More
  16. User Score
    10
    August 24th, 2017 Sandusky, OH
    2 people found this review helpful!
    The live chat feature is awesome, great service!
    Read More
  17. User Score
    0
    August 24th, 2017 Las Vegas, NV
    9 people found this review helpful!
    I have had my home broken into twice in the passed 2 months and no one has ever showed. I feel unsafe and unprotected and the employees are rude and impatient. Extremely unhappy with this company
    Read More
  18. User Score
    0
    August 23rd, 2017 Jacksonville, FL
    4 people found this review helpful!
    These systems will only work if you have a small house with strong cell signal. I used it for 2 years and had 3 false alarms because the stick on sensors fall off when the windows get how or fail because it got hot. Now that I’ve moved to a hilly area the console is offline more time than not but the support line keeps saying it’s on. They won’t let me out of a contract with only a few months to go telling me I need to get new equipment to use their service because they refuse to monitor the state of the art system that is built into the house. Don’t bother with them and look for another company that won’t lock you in for 3 years.
    Read More
  19. User Score
    10
    August 22nd, 2017
    1 people found this review helpful!
    Customer Service Rep Jenny provided absolutely excellent service via on-line chat. Swapped to GSM module and walked me through all system tests, was very professional and went above and beyond in every aspect. VERY IMPRESSED!!! Corporate should take note and retain employees such as her (give Jenny a good raise and special recognition)!
    Read More
  20. User Score
    0
    August 22nd, 2017
    5 people found this review helpful!
    Terrible costumer service. Obsolete equipment. They sale without any inspection or knowledge about your own needs. Stay away from this company. Obviously it is cheap for a reason. If you want a real, modern and personalize security company and equipment, you will have to spend more money. Don’t waste your time and money with these guys.
    Read More

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Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,057
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,057