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#1

Protect America Reviews

Reviews of Protect America from real customers
(2,277 verified)

Our Score
9.0
User Score
7.9
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,277

Overall Score

Based on ranking criteria
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: December 6, 2018

Most Helpful Reviews

  1. User Score
    10
    Kristen
    June 30th, 2017 Tampa, FL
    I'm AMAZED by this company! I had been with ADT for 13 years! ADT wouldn't help me with their equipment, so I researched other companies. I found Protect America and I'm so happy that I switched! We had NO out of pocket expense! I'm now paying less for wireless than I was with ADT for a landline connection! My husband was able to install with no problem. This company treats you the way companies should treat someone! Derek explained everything to me, helped me figure out what I needed, without trying to upsale me and was super helpful! I would recommend this company to anyone and everyone!Read More
  2. User Score
    10
    David L Dunham
    April 7th, 2017 Laconia, NH
    This system was acquired to replace my 3-year old ADT system. Much more robust, the monthly fee is considerably lower and does not increase like ADT has done, and the sensors are pre-loaded so installation is a charm. The APP for iPad, IPhone or Android is very easy to load and use. Beats the crap out of using those small hand FOBs (but they are included also).Read More

The Good

  • No Upfront Equipment Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • New Simon XTi Control Panel & Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring

Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees. Protect America offers five different home security packages ranging from a locked-in rate at an average of $43.99 per month which is significantly cheaper than competing home security companies. Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smartphone through the Protect America mobile app. In addition to a wide array of home security features (including motion detector, night vision cameras, door window sensors, glass break sensors and more), the company offers a number of home automation solutions to help you control your security system remotely. Protect America’s SMART Connect mobile app controls door locks, lighting, and appliances, arms/disarms your entire security system, and streams or records live footage from up to two of your security cameras simultaneously. Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring services.

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself security systems, which are shipped right to your door, are very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials. Their lifetime warranty on equipment helps give peace of mind both when installing the system and using it knowing that if something breaks or no longer functions properly, Protect America will replace it free of charge. Protect America serves customers in all 50 states, which is somewhat rare in the home security industry. Many of its competitors have a much more limited national reach.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available with the Landline Monitoring Service

One thing that we did not like about Protect America is its 36-month contract and its cancellation policy. Other home security companies offer their home security services with much shorter contracts or no contracts at all. And if it so happens that you decide to cancel Protect America’s service, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance (some as low as 20%). Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long..

New customers have 30 days from the date their package was shipped to return their equipment without being bound to the 36-month contract. And while live and recorded video streaming is available on Protect America’s broadband and cellular monitoring services, it is not available with landline monitoring, meaning customers will need to pay extra for this important security feature.

Customers don’t like the 36-month contract either and have reported several issues revolving around the contract. Other customers complained that Protect America’s equipment was not functioning properly, specifically window sensors and door sensors triggering false alarms.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs. Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. It should be noted, however, if you are looking to hire a company to professionally install your home security system then Protect America is not for you. Protect America’s 36-month contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once. Protect America is a great choice for those looking to customize their home security system solution. Protect America is a good self-install alarm system option. It comes with both the most equipment and the least amount of upfront costs.

See below to read Protect America reviews from consumers.

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2,277 Protect America Reviews

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  1. User Score
    10
    April 15th, 2013 Elton, LA
    0 people found this review helpful!
    Customer service was very helpful with taking care of the issues I called about.
    Read More
  2. User Score
    10
    April 11th, 2013 Washington, DC
    2 people found this review helpful!
    I’ve had this system for 7+ years, easy to set up, I understand they have newer system available , may try it but the old ones working great. The motion sensor to me is the most important part, even if they get through door/window the motion sensor picks up signal very quick. Also great protection for family member that’s left alone when everyone else leaves for work, My most recent experience was with cust service Mark, very helpful and professional. He offered new products and told me the features, we discussed pros & cons and their was no high pressure sales, he thanked me for being long time customer and said they were always available.if I needed anything. Wish more larger American companies would take notice and learn what excellent customer should be like!
    Read More
  3. User Score
    5
    April 10th, 2013 Washington, DC
    2 people found this review helpful!
    Overall – I think this product is good not great. I think there are better options for the money.
    Read More
  4. User Score
    0
    April 9th, 2013 Powhatan, VA
    6 people found this review helpful!
    System didn’t work. Returned system several weeks after. Never refunded money, continues to debit my charge account even though never activated. Have filed disputes with credit card compny. Buyer beware!
    Read More
  5. User Score
    10
    April 2nd, 2013 Clemmons, NC
    4 people found this review helpful!
    Called after finding out that ADT was going up on prices after being with them for 7+ years. Jackie was very helpful in getting me signed up for service which took about 15minutes to complete. Was happy with the set up and getting signed up but not sure about service as of yet as I have not been installed yet.
    Read More
  6. User Score
    9
    April 2nd, 2013 San Antonio, TX
    5 people found this review helpful!
    Setting up this alarm system was relativey simple. However, use of the main console in it’s entirety can be challenging. I believe the Operating Manuals Technical Writers could have done a much better job in helping the uniiniated to under stand the complexities with the “system programming.” Nonetheless, the help I’ve received from customer service personnel (over the phone) has been outstanding and makes up for the instructional shortcomings. Talked with three different personnel and all were very helpful. Plus I know if I encounter more challenges I can count on their help again. “Old timer with short attention span.”
    Read More
  7. User Score
    10
    March 27th, 2013 Northridge, CA
    5 people found this review helpful!
    After weeks and weeks of researching security systems I’m left to believe that Protect America is my #1 choice of security for my home. As of this moment (not committing to P.A. ) I’m convinced to go with this company. Thank you to all the customers for their positive feedback and hope to join you with my own positive feedback soon.
    Read More
  8. User Score
    9
    March 11th, 2013 Leesburg, VA
    5 people found this review helpful!
    Initially when I began to write this comment it was going to be negative. I have had numerous problems with my control panel since last year when I initially installed it. This time I was waiting for a new battery because the one inside is leaking and it could not send a signal to the monitoring station. It’s been three weeks since my panel has sent a signal. One of those weeks I was waiting for the new battery which was going to be shipped over a week ago. I changed my mind when I spoke to Tamara who quickly went into action and ensured that I would receive a new panel instead of sending part after part and the panel still not working. Thanks again Tamara.
    Read More
  9. User Score
    10
    March 4th, 2013 Myrtle Beach, SC
    3 people found this review helpful!
    I just spent an hour on the phone with Pete, who must have lots of patience. He walked me through each step for downloading my system onto my iphone. He was most helpful, and encouraging – even when I wasn’t sure I could disconnect my system. I did succeed in getting my iphone programmed -thanks to Pete. At 73 years old I feel very “high tech”.
    Read More
  10. User Score
    5
    February 28th, 2013 Pleasant Grove, UT
    4 people found this review helpful!
    Looks like a great deal online but the execution is not quite there. The equipment is substandard and did not like the fact that you have to lock into a 3 year contract.
    Read More
  11. User Score
    10
    February 28th, 2013 Fort Myers, FL
    4 people found this review helpful!
    We have had the system for a year and we have had no problems . We had another alarm company before and we had lots of problems. I would recommend Protect America to anyone. Great Job PA
    Read More
  12. User Score
    10
    February 27th, 2013 Baltimore, MD
    0 people found this review helpful!
    The service was excellent
    Read More
  13. User Score
    10
    February 22nd, 2013 American Fork, UT
    6 people found this review helpful!
    I’m team PA! I’ve got 3 little girls in my home, (just moved to Sacramento from Idaho Falls.) Set my alarm for the first time last night after installing it, which only took 30 min. Super simple. big peace of mind, and their customer service has already called me 3 times to make sure I was all set. Very impressed. – Mark Colsen
    Read More
  14. User Score
    10
    February 21st, 2013 American Fork, UT
    6 people found this review helpful!
    I just bought my first home (yay!), and it already had ADT installed. I didn’t really need the new equipment,but they were actually able to use my existing equipment, and didn’t pressure me into something I didn’t need. HUGE props. Thanks guys!
    Read More
  15. User Score
    9
    February 20th, 2013 American Fork, UT
    8 people found this review helpful!
    Just signed up, so I’m posting a 9 for now, but I got all my doors and windos covered with a touch screen pad for free. System should be here on the 26th. I’ll keep you posted! Stay tuned!
    Read More
  16. User Score
    10
    February 18th, 2013 American Fork, UT
    5 people found this review helpful!
    I swear ive spent over 3 days researching a security system. I had a brick throw into my front window, and now I’m finally doing what I should have done a long time ago! At the end of the day, my decision came down to getting the equipment I needed without paying additional fees.
    Read More
  17. User Score
    10
    February 15th, 2013 Heber City, UT
    2 people found this review helpful!
    Got the full system and monitoring for just 19.99! BOOM. My nieghbor is paying at least $45 bucks a month! Just installed it yesterday for my wifes valentines present.
    Read More
  18. User Score
    10
    February 4th, 2013 Saint Petersburg, FL
    0 people found this review helpful!
    Customer support was very helpful and quick! thanks!
    Read More
  19. User Score
    10
    February 4th, 2013 Eugene, OR
    0 people found this review helpful!
    Quick, easy, and friendly. Thank you
    Read More
  20. User Score
    8
    February 4th, 2013 Hixson, TN
    1 people found this review helpful!
    addressed all issues
    Read More
  21. User Score
    10
    January 30th, 2013 Austin, TX
    2 people found this review helpful!
    I had a great customer service experience with Protect America today! I am so glad I switched companies. Cheaper rates and better customer service. Thank you!
    Read More
  22. User Score
    10
    January 15th, 2013 Anderson, SC
    0 people found this review helpful!
    customer service was very helpful, courteous and solved my issues.
    Read More
  23. User Score
    10
    January 15th, 2013 Park Forest, IL
    3 people found this review helpful!
    The worst service ever I have never seen anything like this just had this system installed and I do not want it be smart dont go with this company just to much for me to explain.
    Read More
  24. User Score
    9
    December 11th, 2012 Lehi, UT
    1 people found this review helpful!
    I had a break-in just down the street from me. I researched a LOT of companies, and so far Protect America has done an awesome job. Love the peace of mind, and the lower price. :)
    Read More
  25. User Score
    10
    October 20th, 2012 Lehi, UT
    1 people found this review helpful!
    Just signed up, and was wondering if I had missed a better deal online. Glad I came across this site! I feel even better about choosing Protect America! Install comes tomorrow, so excited! – Tammy
    Read More
  26. User Score
    8
    September 7th, 2012 Chicago, IL
    5 people found this review helpful!
    Love the system. Works great. My only beef is that apparently I missed their special which means I have to pay $29 a month rather than $19.
    Read More
  27. User Score
    10
    September 2nd, 2012
    7 people found this review helpful!
    No complaints here ordered the system and it got here pretty quick. I just needed somthing simple and something that works. These guys hooked me up!
    Read More

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Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,277

Overall Score

Based on ranking criteria
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,277

Overall Score

Based on ranking criteria
9.0 /10