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#1

Protect America Reviews

Reviews of Protect America from real customers
(2,300 verified)

Our Score
9.0
User Score
7.9

Or By Phone:   1-(888) 591-5130

Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,300

Overall Score

Based on ranking criteria
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: December 6, 2018

The Good

  • No Upfront Equipment Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • New Simon XTi Control Panel & Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring

Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees. Protect America offers five different home security packages ranging from a locked-in rate at an average of $43.99 per month which is significantly cheaper than competing home security companies. Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smartphone through the Protect America mobile app. In addition to a wide array of home security features (including motion detector, night vision cameras, door window sensors, glass break sensors and more), the company offers a number of home automation solutions to help you control your security system remotely. Protect America’s SMART Connect mobile app controls door locks, lighting, and appliances, arms/disarms your entire security system, and streams or records live footage from up to two of your security cameras simultaneously. Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring services.

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself security systems, which are shipped right to your door, are very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials. Their lifetime warranty on equipment helps give peace of mind both when installing the system and using it knowing that if something breaks or no longer functions properly, Protect America will replace it free of charge. Protect America serves customers in all 50 states, which is somewhat rare in the home security industry. Many of its competitors have a much more limited national reach.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available with the Landline Monitoring Service

One thing that we did not like about Protect America is its 36-month contract and its cancellation policy. Other home security companies offer their home security services with much shorter contracts or no contracts at all. And if it so happens that you decide to cancel Protect America’s service, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance (some as low as 20%). Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long..

New customers have 30 days from the date their package was shipped to return their equipment without being bound to the 36-month contract. And while live and recorded video streaming is available on Protect America’s broadband and cellular monitoring services, it is not available with landline monitoring, meaning customers will need to pay extra for this important security feature.

Customers don’t like the 36-month contract either and have reported several issues revolving around the contract. Other customers complained that Protect America’s equipment was not functioning properly, specifically window sensors and door sensors triggering false alarms.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs. Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. It should be noted, however, if you are looking to hire a company to professionally install your home security system then Protect America is not for you. Protect America’s 36-month contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once. Protect America is a great choice for those looking to customize their home security system solution. Protect America is a good self-install alarm system option. It comes with both the most equipment and the least amount of upfront costs.

See below to read Protect America reviews from consumers.

Most Helpful Reviews From Protect America Customers

  1. User Score
    10
    Kristen
    June 30th, 2017 Tampa, FL
    I'm AMAZED by this company! I had been with ADT for 13 years! ADT wouldn't help me with their equipment, so I researched other companies. I found Protect America and I'm so happy that I switched! We had NO out of pocket expense! I'm now paying less for wireless than I was with ADT for a landline connection! My husband was able to install with no problem. This company treats you the way companies should treat someone! Derek explained everything to me, helped me figure out what I needed, without trying to upsale me and was super helpful! I would recommend this company to anyone and everyone!Read More
  2. User Score
    10
    David L Dunham
    April 7th, 2017 Laconia, NH
    This system was acquired to replace my 3-year old ADT system. Much more robust, the monthly fee is considerably lower and does not increase like ADT has done, and the sensors are pre-loaded so installation is a charm. The APP for iPad, IPhone or Android is very easy to load and use. Beats the crap out of using those small hand FOBs (but they are included also).Read More

2,300 Protect America Reviews

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  1. User Score
    6
    August 8th, 2013 American Fork, UT
    1 people found this review helpful!
    Single mother of 1, I set it up myself, and it was super easy, but geting my system activated I had to talk to over 4 people, and it was 4 days until they got everything resolved. :(
    Read More
  2. User Score
    10
    August 3rd, 2013 Ligonier, PA
    1 people found this review helpful!
    Excellent company. Great support I receive in installing my cellular system! Patient, kind and willing to work with you. Highly recommend Protect America.
    Read More
  3. User Score
    10
    August 3rd, 2013 San Jose, CA
    1 people found this review helpful!
    I am really impressed with Protect America. From the moment I contacted their sales person to sign up for service, to their support team for setting up the system to getting support after the initial set up were all phenomenal. They are very responsive and very pleasant. They really work hard to come through for their customers.

    I would definitely recommend them strongly if you are looking to get your home secured.

    Read More
  4. User Score
    10
    August 2nd, 2013 Roanoke, VA
    1 people found this review helpful!
    Very Pleased with Protect America. My Rep that helped me on the phone was Great! My Technical Support Rep was Great! I got the Gold package and I love it so far and with my system being wireless I can move any of the system around. I’m not a huge fan of the 36 month contract but I agreed because they let you take your system with you when you move or you can transfer the contract into the new owners name. You cant beat that. I called several alarm companies and Protect America was the best deal.
    Read More
  5. User Score
    10
    August 1st, 2013 Roswell, NM
    1 people found this review helpful!
    I’ve been with Protect for a few years now and I’m still impressed with their tech support and customer service!
    Read More
  6. User Score
    3
    July 23rd, 2013 Saint Louis, MO
    3 people found this review helpful!
    everyone very friendly and eager to help however not consistent. sales tell you one thing tech support another customer service yet another.
    equipment on web site not as advertised, features not as advertised.
    everyone urges you to comment on the presidents page but dont think anyone actually reads input.
    price is good people friendly equipment just wont do what is claimed.
    to get real functionality you have to buy equipment and service not even listed on web site or known to everyone in customer service. this equipment is quite a bit more expensive and additional monitoring charges up your bill.
    fairly classic bait and switch.
    for basic alarm it’s ok at best. if you want real functionality look around there are a lot better deals.
    Read More
  7. User Score
    10
    July 20th, 2013 Otsego, MI
    1 people found this review helpful!
    We have been customers for over 10 years. Customer service is always excellent, great product and incredibility easy install. I work in LE and I think this is the best combo of price and performance out there!
    Read More
  8. User Score
    10
    July 19th, 2013 Las Vegas, NV
    1 people found this review helpful!
    We have had an increase in the number of crimes in our local area and spent days researching home security systems. Protect America offered a “do-it-yourself” installation with easy-to-follow instructions. On the day we received our system, we were contacted by Protect America shortly after the UPS delivery. The installation expert called every 20 minutes to check our status and see how the installation was going. He was professional, personable, and extremely helpful. We were very excited with the end product once installation was complete. Window & doors sensors, motion sensors, fire system, remote control access, and even an iPhone app to arm & disarm the system. This is an incredible deal!!
    Read More
  9. User Score
    6
    July 18th, 2013
    3 people found this review helpful!
    I had Protect America for 14 years and just left them. The system works well but the door entry keypads have no display and many times the alarm did not deactivate when we punched in the codes. We did not know until the alarm went off when we went further into the house. Plus you could have something open and not know it when you arm the system from the door keypad when you leave the house.
    If you want inexpensive and a working system, this is for you. If you want better equipment, like an entry keypad that has a display and beeps to remind you to deactivate it, and will not arm unless everything is closed, go somewhere else.
    Read More
  10. User Score
    10
    July 17th, 2013
    1 people found this review helpful!
    Have been a customer of Protect America for over three years. Their customer service has markedly improved, along with timely & knowledgeable tech support. We joined Protect America after a break-in that was not handled properly by a previous alarm company. Protect America has provided a safe environment that we can relay on.
    Read More
  11. User Score
    10
    July 16th, 2013 Albuquerque, NM
    1 people found this review helpful!
    The products are exactly as presented and the initial installation was easy with their excellent technical support. Subsequent calls for assistance or information have been answered quickly and courteously. Very happy!
    Read More
  12. User Score
    10
    July 9th, 2013 Matthews, NC
    1 people found this review helpful!
    Loved the installation and setup. They send you the materials and just when you think it’s going to be a huge pain, it turns out to be a very simple process and the representative on the phone is so friendly. They go through everything with you and is truly a seamless process. Love the price, the iPhone app, and the service. Highly recommended.
    Read More
  13. User Score
    10
    July 8th, 2013 Canal Winchester, OH
    1 people found this review helpful!
    Just completed my system installation. I thought I was spoiled by Yvette handling my sales needs, then I was assisted by Rob when activating the system based on my individual preferences. No need to read a manual over and over. Rob handled ALL the details for me!
    I defiantly made the RIGHT choice.
    Read More
  14. User Score
    10
    July 5th, 2013 Piedmont, SC
    1 people found this review helpful!
    Excellent Customer Service. They are responsive and helpful and fun to work with!
    Read More
  15. User Score
    10
    June 29th, 2013 Dayton, OH
    1 people found this review helpful!
    Excellent customer service… equipment works great…. I recommend them.
    Read More
  16. User Score
    10
    June 25th, 2013 Chattanooga, TN
    1 people found this review helpful!
    I had an awesome experience with Sergio who helped me with my Protect America order. Since I am a 5linx Rep. it was very helpful to go through the process so that I can be better prepared to assist my customers. But the great thing is that Sergio like the other at Protect America is so eager to help me with my customers understanding the process too.
    Read More
  17. User Score
    10
    June 24th, 2013 Thibodaux, LA
    1 people found this review helpful!
    I’ve been a customer for 2 years and I am very pleased with my system . I sleep much better at night knowing my home is being monitored by Protect America. Also when I’m away from home I can enjoy my time!
    Thanks Protect America !!
    Read More
  18. User Score
    10
    June 24th, 2013 Newburgh, NY
    1 people found this review helpful!
    We have been with Protect America for 6 yrs now. The service and tech departments have been wonderful, anytime we had questions.
    The quick response to alarms and the security that they provide to safeguard your account, as well, gives us peace of mind.
    If we have equipment problems, they are replaced, no questions asked.
    We have enough confidence in them that we are renewing once again. Wouldn’t have another company protect my family. This time we are going cellular too, I like the opportunity to check and set online or mobile.
    Read More
  19. User Score
    10
    June 19th, 2013
    1 people found this review helpful!
    Protect America and customer service representative Chelsea exemplify what all customer service should be. We had a limited window of opportunity to select, install and activate a new security system in our new vacation home. I called, received the equipment in a few days and scheduled a phone appointment to install the equipment. I had to schedule the installation with Chelsea on the last day. We programmed the equipment in the morning and I was interrupted so I told her I’d install the sensors and call her back later in the day. I called 10 minutes before the end of her day apologizing for my delay, but Chelsea without hesitation walked through the final installation steps with a pleasant helpful attitude like I was her first customer of the day. We finished 20 minutes after the end of her shift. We left the next morning with everything tested and peace of mind our new home was protected. Thank you Chelsea!
    Read More
  20. User Score
    10
    June 16th, 2013 Chicago, IL
    1 people found this review helpful!
    Have system since November of 2012.Very satisfied.Had
    Adt for almost three years and in that time they raised price twice.PA bought out my remaining contract with ADT and i have been very satisfied with the service and it was easy to install.I am very satisfied with service and equipment.I am Paying $41.99 for cellular service.Best way to go if available to you.
    Read More
  21. User Score
    10
    June 14th, 2013 Higganum, CT
    1 people found this review helpful!
    I love the personal services and the system.
    Everything working very good. I’m very happy with the company.
    If you looking for company to take care your house security, you just found it.
    Read More
  22. User Score
    10
    June 6th, 2013 Charlotte, NC
    1 people found this review helpful!
    After Sandy my system blew a board. They immediately mailed several replacements including a cell based system, stayed on the phone with me until my system was back up and running – impressive to say the least – way to go Assad. It is also important to note how remarkable the range of their wireless systems are.
    Read More
  23. User Score
    10
    June 5th, 2013 American Fork, UT
    1 people found this review helpful!
    I’m giving protect america a 10 because after calling over 5 security companies, and 5 annoying sales pitches they were only ones that could give me a system that covered all my windows and doors of my house without asking for any upfront money!!!! I signed up today, and will give an update soon.
    Read More
  24. User Score
    0
    May 28th, 2013 Las Vegas, NV
    3 people found this review helpful!
    I have been paying my alarm monitoring for the last 6 months without using, when I was ready to install my alarm system I found out my house have a problem with the telephone lines. I tried to cancel my agreement and the company does not let me, they are not monitoring my house at all !!!!!! But they not let me cancel !!!!!! They want me to purchase a $490 wireless panel ( that I`m not buying) … So if you want to save a little bit of money its not worth…. This company its the worst ….
    Read More
  25. User Score
    10
    May 12th, 2013 Lansing, MI
    1 people found this review helpful!
    Daysi was an excellent customer service representative to speak to because she genuinely listened to my concerns. She offered all of the help she could. Daysi took her time helping me and truly understood the problem I was facing. She was wonderful to speak to, and is truly an asset to your organization.
    Read More
  26. User Score
    10
    May 10th, 2013 Cleveland, OH
    2 people found this review helpful!
    I’ve been with Protect America for almost 10 years. They have provided excellent customer service every time I reach out to them. No matter my issue, whether it be equipment upgrade, ordering extra equipment, referring a friend or family matter, they always take care of me. I’m happy to be their customer and look forward to utilizing my new cellular system.
    Read More
  27. User Score
    10
    May 3rd, 2013 Nashville, TN
    2 people found this review helpful!
    The ease of installation and excellent pricing make Protect America a best buy. The reps are all courteous and very knowledgeable.
    Read More
  28. User Score
    10
    May 1st, 2013 Heber City, UT
    2 people found this review helpful!
    I’ve got a fairly large home (4,635 sqft) and I just got my system, all sensors, all detectors, and an lifetime warranty for nothing out of pocket? No brainer people!! If you’re paying anything upfront RUN. There are better deals out there. – Jenny
    Read More
  29. User Score
    10
    April 22nd, 2013 Chesterfield, VA
    5 people found this review helpful!
    We’ve been having a problem with a sensor and needed some help in getting a new one and putting it back up so it would work again. “Jarrett”, with the Support team, helped us get things going again. He was so helpful and friendly that we would love to work with him again. He is definitely an asset to Protect America. Thank you, Moya and John Roland
    Read More
  30. User Score
    0
    April 19th, 2013 Park Forest, IL
    4 people found this review helpful!
    i have not been able to get someone to check my monthly system check. I am always told that they have no one available to do the test however, you are told that after a long wait.
    Read More
  31. User Score
    10
    April 19th, 2013
    2 people found this review helpful!
    I’ve only had the system for a week now and the good is this: no nomey upfront to get the system.. I get over 15 sensors including motion for the same price as adt. As a recent victim of burglary it’s important I get the value for my money and I wanted every window and door protected. ADT could not match this so AP was the best deal. A 3 yr contract is nothing compared to the peace of mind you receive. Plus ADT does exactly the same I know I’m a former ADT customer!!
    Read More
  32. User Score
    10
    April 17th, 2013 Kingston, PA
    2 people found this review helpful!
    this company is the best!!! one day my boyfriend came in the house but forgot to shut the alarm off before he opened the door. by the time he realized it the alarm co was calling me on my cell phone to make sure everthing was ok or did i need the police i love this company they are so professional. if you are looking for a alarm co go with protect america!! they truly do protect you
    Read More
  33. User Score
    10
    April 17th, 2013 Pompano Beach, FL
    2 people found this review helpful!
    Have had the system for 4 months.
    Great customer service from info gathering to buying and finally to set up. With the cell phone connection you can do everything from the app. Arm, disarm, check entry history. The yard signs are cool….solar lit at night.
    Works great and I highly recommend the Protect America Company
    Read More
  34. User Score
    10
    April 15th, 2013 Elton, LA
    0 people found this review helpful!
    Customer service was very helpful with taking care of the issues I called about.
    Read More
  35. User Score
    5
    April 10th, 2013 Washington, DC
    2 people found this review helpful!
    Overall – I think this product is good not great. I think there are better options for the money.
    Read More
  36. User Score
    0
    April 9th, 2013 Powhatan, VA
    6 people found this review helpful!
    System didn’t work. Returned system several weeks after. Never refunded money, continues to debit my charge account even though never activated. Have filed disputes with credit card compny. Buyer beware!
    Read More
  37. User Score
    10
    April 2nd, 2013 Clemmons, NC
    4 people found this review helpful!
    Called after finding out that ADT was going up on prices after being with them for 7+ years. Jackie was very helpful in getting me signed up for service which took about 15minutes to complete. Was happy with the set up and getting signed up but not sure about service as of yet as I have not been installed yet.
    Read More
  38. User Score
    9
    April 2nd, 2013 San Antonio, TX
    5 people found this review helpful!
    Setting up this alarm system was relativey simple. However, use of the main console in it’s entirety can be challenging. I believe the Operating Manuals Technical Writers could have done a much better job in helping the uniiniated to under stand the complexities with the “system programming.” Nonetheless, the help I’ve received from customer service personnel (over the phone) has been outstanding and makes up for the instructional shortcomings. Talked with three different personnel and all were very helpful. Plus I know if I encounter more challenges I can count on their help again. “Old timer with short attention span.”
    Read More
  39. User Score
    10
    March 27th, 2013 Northridge, CA
    5 people found this review helpful!
    After weeks and weeks of researching security systems I’m left to believe that Protect America is my #1 choice of security for my home. As of this moment (not committing to P.A. ) I’m convinced to go with this company. Thank you to all the customers for their positive feedback and hope to join you with my own positive feedback soon.
    Read More
  40. User Score
    9
    March 11th, 2013 Leesburg, VA
    5 people found this review helpful!
    Initially when I began to write this comment it was going to be negative. I have had numerous problems with my control panel since last year when I initially installed it. This time I was waiting for a new battery because the one inside is leaking and it could not send a signal to the monitoring station. It’s been three weeks since my panel has sent a signal. One of those weeks I was waiting for the new battery which was going to be shipped over a week ago. I changed my mind when I spoke to Tamara who quickly went into action and ensured that I would receive a new panel instead of sending part after part and the panel still not working. Thanks again Tamara.
    Read More
  41. User Score
    5
    February 28th, 2013 Pleasant Grove, UT
    4 people found this review helpful!
    Looks like a great deal online but the execution is not quite there. The equipment is substandard and did not like the fact that you have to lock into a 3 year contract.
    Read More
  42. User Score
    10
    February 27th, 2013 Baltimore, MD
    0 people found this review helpful!
    The service was excellent
    Read More
  43. User Score
    9
    February 20th, 2013 American Fork, UT
    8 people found this review helpful!
    Just signed up, so I’m posting a 9 for now, but I got all my doors and windos covered with a touch screen pad for free. System should be here on the 26th. I’ll keep you posted! Stay tuned!
    Read More
  44. User Score
    10
    February 18th, 2013 American Fork, UT
    5 people found this review helpful!
    I swear ive spent over 3 days researching a security system. I had a brick throw into my front window, and now I’m finally doing what I should have done a long time ago! At the end of the day, my decision came down to getting the equipment I needed without paying additional fees.
    Read More
  45. User Score
    10
    February 15th, 2013 Heber City, UT
    2 people found this review helpful!
    Got the full system and monitoring for just 19.99! BOOM. My nieghbor is paying at least $45 bucks a month! Just installed it yesterday for my wifes valentines present.
    Read More
  46. User Score
    10
    February 4th, 2013 Saint Petersburg, FL
    0 people found this review helpful!
    Customer support was very helpful and quick! thanks!
    Read More
  47. User Score
    10
    February 4th, 2013 Eugene, OR
    0 people found this review helpful!
    Quick, easy, and friendly. Thank you
    Read More
  48. User Score
    8
    February 4th, 2013 Hixson, TN
    1 people found this review helpful!
    addressed all issues
    Read More
  49. User Score
    10
    January 15th, 2013 Anderson, SC
    0 people found this review helpful!
    customer service was very helpful, courteous and solved my issues.
    Read More
  50. User Score
    10
    January 15th, 2013 Park Forest, IL
    3 people found this review helpful!
    The worst service ever I have never seen anything like this just had this system installed and I do not want it be smart dont go with this company just to much for me to explain.
    Read More

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Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,300

Overall Score

Based on ranking criteria
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,300

Overall Score

Based on ranking criteria
9.0 /10