Best Home Security Companys

124 Companies 15,423 Real Customer Reviews

#1

Protect America

Free equipment $0 in up-front costs

Our Score
9.0
User Score
7.8

Or By Phone:   1-(888) 591-5130

Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,353

This Review is maintained by Chase Sagum

Review Last Updated: April 26, 2019

In business for over 25 years, Protect America is a trusted home security solution with decades of experience. The company has proven itself to be innovative, dependable, and affordable with its high-quality equipment, exceptional customer service, and low monthly monitoring fees at a locked-in rate. The home security company offers nationwide coverage and is one of the best home security solutions on the market. You can read Protect America reviews below if you want to read about the customer experience with the security provider.

The Good

  • No Upfront Equipment Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • The Choice to Buy or Lease Equipment
  • Variety of Equipment Options
  • New Simon XTi Control Panel
  • Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring
  • Protect America Reviews
  • DIY Security Solution

No Upfront Equipment Costs

Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees.

Monthly Fees as Low as $19.99

Protect America offers five different home security packages ranging from a locked-in rate starting at $19.99 per month, which is significantly cheaper than competing home security companies.

Lifetime Equipment Warranty

Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

The Choice to Buy or Lease Equipment

After a customer purchases a security system and decides to further their remote access by including home automation they can choose to either purchase the pieces separately (which give the homeowner full ownership of the equipment) or lease a set of equipment which costs the homeowner zero money down (though this option means Protect America maintains the rights to the equipment). The choice to buy or lease is a nice option which many home security companies do not provide.

Variety of Equipment Options

Protect America offers various home security equipment for regular home security systems as well as for home automation features. Here are some details regarding Protect America’s offered equipment:

Mini Pin Pad/Talking Wireless Keypad

The Mini Pin Pad is not necessary, but it does add a level of security in the event of an emergency. These pin pads allow you to call for help and alert the authorities/responders. These pin pads also allow homeowners to alarm and disarm the security system by typing in a personalized code. The pin pad allows for additional convenience and ensures the security system is armed when it needs to be.

Protect America Video Surveillance Cameras

Users will want to place Protect America’s video surveillance cameras in high traffic areas, like by door entries/exits and hallways. Protect America enables users to view video surveillance through their “Smart Connect App.” Live footage from the camera can be viewed at any time from anywhere as long as they have a WiFi connection. The video is of high quality and can be easily accessed.

Sensors

Protect America offers several different types of sensors. They have the door and window sensors which detect whenever the door or window is opened. The Protect America door and window sensors are wireless microsensors which means they do not have to be plugged into your wall and are hidden out of the way. It is advised that customers place a sensor on every door and window for optimum security.

Protect America also has garage door sensors. There can be several thousands of dollars stored in garages, which means it is critically important to protect it. Keep your cars, bikes, tools, and other items stored in your garage safe by installing a garage door sensor. These sensors are mounted on the inside of your garage door.

There is also the option to install motion detectors. These motion sensors are easy to install, and they detect both heat and movement within a 25-foot range in a 90-degree arc. They can be installed in the corners of rooms, and it is recommended to put these in high traffic areas in your home.

Lastly, there is the Glass Break Sensor that is to be mounted in an open space near windows or glass doors that you would like to secure.

New Simon XTi Control Panel

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smartphone through the Protect America app. The Simon XT Touchscreen allows you to voice commands and offers a substitute for when you cannot check the main control panel.

Home Automation Options

In addition to a wide array of home security features (including motion detector, night vision cameras, door window sensors, glass break sensors and more), the company offers a number of home automation solutions to help you control your security system remotely through Protect America’s SMART Connect app.

Protect America’s basic home automation package runs through the home security control panel. The home automation equipment adds wireless control to everyday household tasks such as turning lights off and on and controlling various appliances. It can even lock and unlock doors. All of this equipment is able to function together through Z-Wave technology, which is the most widely recognized standard for home automation. Also, the system is a self-install product, meaning the homeowner can install the new equipment at their convenience.

Additional home automation features and equipment:

  • Keychain Remotes
  • Appliance Module (for controlling non-Protect America equipment)
  • Indoor Siren
  • Freeze Sensor (for monitoring the temperature of the plumbing system)
  • Flood Sensor
  • Email and Text Notifications

Live and Recorded Video Monitoring

Through Protect America’s mobile app, you can also stream and record live footage from up to two of your security cameras simultaneously.

24/7 Landline, Cellular, and Broadband Monitoring

Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring services.

Protect America Reviews

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself security systems, which are shipped right to your door, are very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials.

Protect America’s lifetime warranty on equipment helps give peace of mind both when installing the system and using it knowing that if something breaks or no longer functions properly, Protect America will replace it free of charge. Protect America serves customers in all 50 states, which is somewhat rare in the home security industry. Many of its competitors have a much more limited national reach.

DIY Security Solution

Protect America is a DIY security solution, meaning you install the security equipment at home on your own without the help of a professional. The DIY process is simple and will take you less than an hour to complete. This can provide peace of mind to consumers looking to get their home security system installed quickly and easily.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available with the Landline Monitoring Service

Lengthy 36-Month Contract

One downside of Protect America is its 36-month contract and its cancellation policy. Some home security companies offer their home security services with shorter contracts or no contracts at all; however, a 36-month contract is quite common within the industry.

If you do decide to cancel Protect America’s services, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance. Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long. Be sure to research Protect America’s terms before committing to a contract.

Cancellation Policy

New customers have 30 days from the date their package was shipped to return their equipment without being bound to the 36-month long-term contract.

Video Streaming Not Available with the Landline Monitoring Service

While live and recorded video streaming is available on Protect America’s broadband and cellular monitoring services, it is not available with landline monitoring, meaning customers will need to pay extra for this important security feature.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs.

Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. It should be noted, however, if you are looking to hire a company to professionally install your home security system then Protect America is not for you. Protect America’s 36-month long-term contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once.

Protect America is a great choice for those looking to customize their home security system solution. Protect America is a good self-install alarm system option. It comes with both the most equipment and the least amount of upfront costs.

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2,353 Protect America Reviews

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  1. User Score
    10
    November 19th, 2016 Saint Louis, MO
    0 people found this review helpful!
    CSR was very helpful and helped me get my automated payments set up again
    Read More
  2. User Score
    10
    November 18th, 2016 Montgomery, AL
    0 people found this review helpful!
    Service was very well, Amber was very nice and helpful.
    Read More
  3. User Score
    8
    November 18th, 2016 Bakersfield, CA
    0 people found this review helpful!
    Rykell was very helpful and worked through the problem efficiently.
    Read More
  4. User Score
    10
    November 18th, 2016 San Antonio, TX
    0 people found this review helpful!
    Rykell was great and speedy!
    Read More
  5. User Score
    10
    November 18th, 2016 Columbus, OH
    0 people found this review helpful!
    Gloria provided excellent and efficient customer service! Got exactly what I needed and super fast! Thank you!!
    Read More
  6. User Score
    10
    November 18th, 2016
    0 people found this review helpful!
    I love that you can chat with customer service from within the mobile app – very convenient!
    Read More
  7. User Score
    10
    November 18th, 2016 Bridgewater, NJ
    0 people found this review helpful!
    quick reply. solved the online registration problem and the window sensor problem.
    Read More
  8. User Score
    10
    November 18th, 2016
    0 people found this review helpful!
    Amber H provided excellent service! She provided all the information regarding my renewal options. She assisted with a warranty exchange and a purchase of sensors and a keychain remote. I am very pleased with my service today.
    Read More
  9. User Score
    10
    November 18th, 2016 Temple Hills, MD
    0 people found this review helpful!
    This was a wonderful experience, made very easy by the saleswoman, the tech who supervised installation and the live chat woman who answered my questions. Great company and now I have peace of mind in my home.
    Read More
  10. User Score
    3
    November 18th, 2016
    5 people found this review helpful!
    I recently canceled after being on service for one day due to poor customer service from one rep. Yes it was one but that’s bad for day one on service witn already someone being rude. I was sacred due to some reviews posting they got charged extra upon cancellation I honestly followed all their criteria returning equipment within 14 days and paying restocking fee which was mentioned up front and had no issues. I did not get extra fees cancellation was smooth
    Read More
  11. User Score
    10
    November 17th, 2016 Tempe, AZ
    0 people found this review helpful!
    I spoke with Amber about setting up a temporary code and password for someone while I am going to be gone and she did it without any problems and knew what she was doing.
    Read More
  12. User Score
    10
    November 17th, 2016
    5 people found this review helpful!
    Rykell helped me gain access to the mobile site after my access got deleted during a recent app update. She walked me thru the steps necessary to regain access and restore my password. She was absolutely wonderful. She made it very easy to use the live chat to resolve my problem. Kudos to Rykell!!
    Read More
  13. User Score
    10
    November 17th, 2016
    1 people found this review helpful!
    Online chat was so easy. I will definitely use this option again. Gloria was very helpful.
    Read More
  14. User Score
    0
    November 17th, 2016 Bronx, NY
    4 people found this review helpful!
    Easy to get hard to get rid of your trapping you into paying them well you don’t use their service ask them what’s the cancellation policy and then you’ll know how good of company they are
    Read More
  15. User Score
    10
    November 17th, 2016 CA
    1 people found this review helpful!
    Gloria was great, fixed my issues very quickly and didn’t try to sell me anything (I hate that)!!!
    Read More
  16. User Score
    10
    November 17th, 2016 Sherman Oaks, CA
    1 people found this review helpful!
    Perfect service. Problem solved
    Read More
  17. User Score
    10
    November 17th, 2016
    1 people found this review helpful!
    Amber with protect america was very helpful in solving my problems.
    Read More
  18. User Score
    10
    November 17th, 2016 Franklin Square, NY
    1 people found this review helpful!
    very responsive and professional
    Read More
  19. User Score
    10
    November 17th, 2016 Missoula, MT
    1 people found this review helpful!
    I used the online chat and had immediate assistance. I spoke with both Jenny and Amber and they were both very helpful and helped solve the issues I was having! Very impressed with your customer service!
    Read More
  20. User Score
    10
    November 17th, 2016 Phoenix, AZ
    1 people found this review helpful!
    Jenny helped my wife and I install our upgraded touch screen unit. We are very pleased and look forward to the protection that Protect America provides! Thanks again.
    Read More

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Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,353
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,353