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#1

Protect America Reviews

Reviews of Protect America from real customers
(2,314 verified)

Our Score
9.0
User Score
7.8

Or By Phone:   1-(888) 591-5130

Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: December 6, 2018

The Good

  • No Upfront Equipment Costs
  • Monthly Fees as Low as $19.99
  • Lifetime Equipment Warranty
  • New Simon XTi Control Panel & Home Automation Options
  • Live and Recorded Video Monitoring
  • 24/7 Landline, Cellular, and Broadband Monitoring

Protect America is one of the most affordable home security companies in the industry. While other companies will charge anywhere from $99 to over $400 in upfront costs, Protect America currently charges $0 in upfront fees. Protect America offers five different home security packages ranging from a locked-in rate at an average of $43.99 per month which is significantly cheaper than competing home security companies. Each package comes with a free lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge for as long as you are a customer. Once you sign a contract with Protect America, your rate is locked in. They will not raise your monthly monitoring fees as long as you are under contract.

Despite Protect America’s affordability, the company sacrifices nothing in terms of quality. Protect America now offers the new Simon XTi, a modern, sleek, and innovative control panel which integrates seamlessly with your smartphone through the Protect America mobile app. In addition to a wide array of home security features (including motion detector, night vision cameras, door window sensors, glass break sensors and more), the company offers a number of home automation solutions to help you control your security system remotely. Protect America’s SMART Connect mobile app controls door locks, lighting, and appliances, arms/disarms your entire security system, and streams or records live footage from up to two of your security cameras simultaneously. Protect America offers flexible monitoring options for nearly every budget. Home security monitoring can be conducted via landline (least expensive), broadband, and cellular communication. Few home security companies provide all three monitoring services.

Protect America comes highly recommended by its customers. Customers who left reviews on our site have been boasting about Protect America’s customer service. They also note that Protect America’s do-it-yourself security systems, which are shipped right to your door, are very easy to install. Protect America has simplified the self-installation process with 24/7 support and a collection of online video tutorials. Their lifetime warranty on equipment helps give peace of mind both when installing the system and using it knowing that if something breaks or no longer functions properly, Protect America will replace it free of charge. Protect America serves customers in all 50 states, which is somewhat rare in the home security industry. Many of its competitors have a much more limited national reach.

The Bad

  • Lengthy 36-Month Contract
  • Cancellation Policy
  • Video Streaming Not Available with the Landline Monitoring Service

One thing that we did not like about Protect America is its 36-month contract and its cancellation policy. Other home security companies offer their home security services with much shorter contracts or no contracts at all. And if it so happens that you decide to cancel Protect America’s service, you will be required to pay 100% of the remaining balance of your contract. Other home security companies may only require you to pay a percentage of the remaining balance (some as low as 20%). Paying the full balance can end up costing you hundreds of dollars if you haven’t been on the contract very long..

New customers have 30 days from the date their package was shipped to return their equipment without being bound to the 36-month contract. And while live and recorded video streaming is available on Protect America’s broadband and cellular monitoring services, it is not available with landline monitoring, meaning customers will need to pay extra for this important security feature.

Customers don’t like the 36-month contract either and have reported several issues revolving around the contract. Other customers complained that Protect America’s equipment was not functioning properly, specifically window sensors and door sensors triggering false alarms.

The Bottom Line

Based on our research, you likely won’t find a more affordable home security company than Protect America. It is a solid home security company with packages starting at only $19.99 per month with no upfront or installation costs. Protect America’s lifetime equipment warranty is a special feature that few other home security companies can match. It should be noted, however, if you are looking to hire a company to professionally install your home security system then Protect America is not for you. Protect America’s 36-month contract and cancellation policy may deter you from purchasing its service, but given the high volume of positive user reviews praising Protect America’s customer service, it’s easy to understand why most of Protect America’s customers renew their contracts more than once. Protect America is a great choice for those looking to customize their home security system solution. Protect America is a good self-install alarm system option. It comes with both the most equipment and the least amount of upfront costs.

See below to read Protect America reviews from consumers.

Most Helpful Reviews From Protect America Customers

  1. User Score
    10
    Kristen
    June 30th, 2017 Tampa, FL
    I'm AMAZED by this company! I had been with ADT for 13 years! ADT wouldn't help me with their equipment, so I researched other companies. I found Protect America and I'm so happy that I switched! We had NO out of pocket expense! I'm now paying less for wireless than I was with ADT for a landline connection! My husband was able to install with no problem. This company treats you the way companies should treat someone! Derek explained everything to me, helped me figure out what I needed, without trying to upsale me and was super helpful! I would recommend this company to anyone and everyone!Read More
  2. User Score
    10
    David L Dunham
    April 7th, 2017 Laconia, NH
    This system was acquired to replace my 3-year old ADT system. Much more robust, the monthly fee is considerably lower and does not increase like ADT has done, and the sensors are pre-loaded so installation is a charm. The APP for iPad, IPhone or Android is very easy to load and use. Beats the crap out of using those small hand FOBs (but they are included also).Read More

2,314 Protect America Reviews

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  1. User Score
    10
    April 22nd, 2013 Chesterfield, VA
    5 people found this review helpful!
    We’ve been having a problem with a sensor and needed some help in getting a new one and putting it back up so it would work again. “Jarrett”, with the Support team, helped us get things going again. He was so helpful and friendly that we would love to work with him again. He is definitely an asset to Protect America. Thank you, Moya and John Roland
    Read More
  2. User Score
    0
    April 19th, 2013 Park Forest, IL
    4 people found this review helpful!
    i have not been able to get someone to check my monthly system check. I am always told that they have no one available to do the test however, you are told that after a long wait.
    Read More
  3. User Score
    10
    April 15th, 2013 Elton, LA
    0 people found this review helpful!
    Customer service was very helpful with taking care of the issues I called about.
    Read More
  4. User Score
    0
    April 9th, 2013 Powhatan, VA
    6 people found this review helpful!
    System didn’t work. Returned system several weeks after. Never refunded money, continues to debit my charge account even though never activated. Have filed disputes with credit card compny. Buyer beware!
    Read More
  5. User Score
    10
    April 2nd, 2013 Clemmons, NC
    4 people found this review helpful!
    Called after finding out that ADT was going up on prices after being with them for 7+ years. Jackie was very helpful in getting me signed up for service which took about 15minutes to complete. Was happy with the set up and getting signed up but not sure about service as of yet as I have not been installed yet.
    Read More
  6. User Score
    10
    March 27th, 2013 Northridge, CA
    5 people found this review helpful!
    After weeks and weeks of researching security systems I’m left to believe that Protect America is my #1 choice of security for my home. As of this moment (not committing to P.A. ) I’m convinced to go with this company. Thank you to all the customers for their positive feedback and hope to join you with my own positive feedback soon.
    Read More
  7. User Score
    5
    February 28th, 2013 Pleasant Grove, UT
    4 people found this review helpful!
    Looks like a great deal online but the execution is not quite there. The equipment is substandard and did not like the fact that you have to lock into a 3 year contract.
    Read More
  8. User Score
    10
    February 27th, 2013 Baltimore, MD
    0 people found this review helpful!
    The service was excellent
    Read More
  9. User Score
    9
    February 20th, 2013 American Fork, UT
    8 people found this review helpful!
    Just signed up, so I’m posting a 9 for now, but I got all my doors and windos covered with a touch screen pad for free. System should be here on the 26th. I’ll keep you posted! Stay tuned!
    Read More
  10. User Score
    10
    February 15th, 2013 Heber City, UT
    2 people found this review helpful!
    Got the full system and monitoring for just 19.99! BOOM. My nieghbor is paying at least $45 bucks a month! Just installed it yesterday for my wifes valentines present.
    Read More
  11. User Score
    10
    February 4th, 2013 Saint Petersburg, FL
    0 people found this review helpful!
    Customer support was very helpful and quick! thanks!
    Read More
  12. User Score
    10
    February 4th, 2013 Eugene, OR
    0 people found this review helpful!
    Quick, easy, and friendly. Thank you
    Read More
  13. User Score
    8
    February 4th, 2013 Hixson, TN
    1 people found this review helpful!
    addressed all issues
    Read More
  14. User Score
    10
    January 15th, 2013 Anderson, SC
    0 people found this review helpful!
    customer service was very helpful, courteous and solved my issues.
    Read More

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Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10